Director, Digital Solutions Infrastructure Services

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

The Director, Digital Solutions Infrastructure Services serves patients, families, TOH employees, physicians and regional partners.  The individual will be an innovative, servant leader that leverages values to drive transformation. Working with government, industry leaders and local partners, the Director will position technology to enable advancing clinical practice, sound business functions and the academic/research mission for the Ottawa Hospital.  A significant aspect of the role will be building out regional cyber security services to protect access to care for patients.

As integral member of the team reporting to the EVP/CDO, the role will contribute to innovation through digital solutions in support of the TOH patients/families requirement for safe and high quality health services, clinician/scientists quest for outcomes from research and the aligned to the academic mission. Adopting generative AI and robotic process automation solutions will improve the value of health services and create national firsts from the nation's capital.  The Director will have opportunities to coach and mentor a team to bring digital innovation to TOH and our regional partners.

The Director, Digital Solutions Infrastructure Services provides architecture and design expertise for complex information technology systems, clinical/corporate systems, security solutions, and cloud-based architectures. The leader engages in consultation services to senior management on core systems and technology directions and deployments. The individual will provides guidance and recommendations on significant corporate investments and procurements. The leader will bring assurance of high value and sustainable digital architectures in support of patients and the full business of the academic health sciences centre serving Eastern Ontario.

Within their own team, the Director applies learning and accountability consistent with a just culture, provides staff with written instruction on safety precautions where appropriate, ensures that staff adhere to standards of safe work and patient care, and closes the loop on staff and patient safety issues to ensure continuous improvement.
 

Rotation/Shifts

Days, 8 hour shifts 

Salary range

$158,248.35 - $192,529.35/ Annual

What you will do

• Designs and implements short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements;
• Participates in the development of IT strategies;
• Engages with regional partners at the senior leadership level to support consolidated and coordinated technology solutions to build a digitally connected eco-system in support of caring for patients; this includes supporting business plans and a model of CRM support
• Conducts research and makes recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts;
• Establishes service level agreements with business units;
• Develops, documents, communicates, and enforces a technology standards policy;
• Develops, documents, makes recommendations, and communicates plans for investing in IT infrastructure, including analysis of cost reduction opportunities;
• Develops and executes test plans to check infrastructure and systems technical performances. Reports on findings and makes recommendations for improvement;
• Reviews new and existing IT projects, systems design, and procurement/outsourcing plans for compliance with IT standards and architectural plans;
• Maintains in-depth knowledge of company's strategic business plans;
• Provides architectural consulting expertise, direction, and assistance to systems analysts and IT cloud engineers; 
• Develops and manages an IT cloud infrastructure capacity plan;
• Conducts research on emerging cloud technologies in support of infrastructure development efforts and recommends technologies that will increase cost effectiveness and infrastructure flexibility;
• Designs, develops, and oversees implementation of end-to-end IT cloud integrated systems.
• Performs security assessments, identifies gaps in existing security architecture, and recommends changes or improvements;
• Designs security architecture elements to mitigate threats
• Participates in risk assessments programs for new technologies and projects. 
• Utilizes secured configuration management processes;
• Assists in developing a disaster recovery and business continuity plans. Identifies and prioritizes system functions required to promote continuity and availability of critical business processes such that in the circumstance of system failure critical business functions are restored or recovered promptly;
• Leads the development of long-term vision, strategies, and roadmaps for storage servers and databases across the organization in conjunction with company objectives;
• Works closely with operations, project management, application development, network security teams to develop scalable, maintainable, consistent, highly available storage architectures that meet business objectives and set relevant service-level agreements;
• Performs capacity planning analysis and other needs assessments to inform storage architecture strategy; 
• Establish strategies for storage consolidation, centralization, and optimization to reduce downtime and costs while improving security and storage performance;
• Designs redundant systems and policies for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets;
• Provides direction and assistance to team members, direct reports and business owners; 
• Manages, develops and coaches a team of IT professionals. This includes recruit, retain, performance reviews, daily activities, and corrective action when necessary, building collaboration, partnership, and credibility;
• Provides operational KPI's and reports to the Digital Solutions leadership team;
• Manages the Incident, Change, and Problem management processes. Ensures they are being followed and reports on their effectiveness; 
• Manage both in-house and third-party service providers ensuring IT infrastructure services are available to the end users and ensuring the delivery of services and adherence to contract service level performance standards .

What you will bring

• 4-year Bachelor's degree in Information Systems, Computer Science, or a similar field or equivalent work experience;
• Minimum of 2 of the following credentials/certification: CISSP, CCSP, ITIL Manager level, Project Management (PMP) or relevant equivalency;
• Minimum of 10 years Managing , supporting and delivering IT infrastructure design (cloud technologies) and service delivery and operational excellence. Understanding and knowledge of Health industry best practices;
• Minimum of 10 years of experience managing typical multi-tier architectures: web servers, caching, application servers, load balancers, and storage;
• Minimum of five (5) years of leadership experience managing a team of technology professionals, ideally in a Healthcare IT environment;
• Minimum of five (5) years of experience planning and implementing large scale IT improvement projects using industry frameworks (ITIL, CUSSO, etc.) 
• Ability to make sound and logical judgments.
• Demonstrated leadership and personnel/project management skills. Strong interpersonal, written, and oral communication skills., with the ability to work and lead effectively across internal and external organizations;
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations;
• Ability to translate strategic goals/objectives into individual deliverables for direct reports;
• Demonstrated ability to think strategically about business, product, and technical challenges;
• Track record of successful Infrastructure projects.

What you can expect from us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.  

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

Please submit your online application by 11:59 p.m. EST the day the job posting closes. It is mandatory that you provide a thoroughly completed application with all the necessary information to help us determine whether you meet the qualifications as outlined on the job posting. Failure to do so will result in being screened out of the competition. Thank you for your cooperation and assistance.

All TOH staff are accountable for providing quality and safe care to patients. The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca

Please submit your application for Job ID# 110754 via our Careers page at http://https://www.ottawahospital.on.ca/en/career-opportunities/ . We thank all those who apply but only those selected for further consideration will be contacted.