c/o Odgers Berndtson
May 04, 2021Full time
Trillium Health Partners Director, Patient Support Services Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto. Our Mission: A New Kind of Health Care for a Healthier Community To learn more about THP, please visit www.trilliumhealthpartners.ca If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team. The Director of Patient Support Services will foster a culture of commitment to a best-in-class customer service experience through the delivery of services that improve and enhance the stay of patients and visitors alike. Reporting to the Senior Vice President, Patient Care Services & MH Site Lead, the Director will advance the organization’s mission of creating a new kind of health care for a healthier community through service excellence and innovation of the Patient Support Services portfolio of Nutrition and Food Services, Portering, Waste Management, Patient Care Assistants, Environmental Services, and the Mailroom. The Director will provide strategic direction, leadership and guidance to these teams to ensure the highest quality of patient and visitor experience as well as other support service-related functions across our sites and advise on areas of operational expertise across the organization. You are an inspiring, energetic, empathetic strategic thinker, with the ability to work in partnership with all stakeholders to ensure safe, healthy and environmentally sensitive services and a healing environment for patients, visitors, staff and volunteers. The ideal candidate is an accomplished leader of people and teams and brings a track record of successfully managing a department that provides support to patient-centred care focused on safety, customer service, and the patient experience. Coming from a hospital setting or similar size healthcare organization, you bring 5+ years of leadership experience in a unionized environment, have a strong understanding of Health and Nutrition standards and expectations, and demonstrate strong knowledge and experience of codes, standards and practices relating to infection control and medical waste management. Above all else, you are a team player, who fostered collaboration and growth within your teams, embraces the diversity of your team, and manages in an inclusive and supportive manor. If you are interested in exploring this opportunity, please submit a resume and cover letter online at www.odgersberndtson.com/en/careers/17171 . To acquire more information about the role, please contact Camille Petitti at Camille.email@example.com . THP and Odgers Berndtson are committed to employment equity, diversity and inclusion in the workplace; we welcome applications from all qualified candidates, including women, racialized persons, Indigenous peoples, persons with disabilities, persons of the 2SLGBTQ+ community, and others. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers Berndtson and THP throughout the recruitment, selection and/or assessment process to applicants with disabilities.