Runnymede Healthcare Centre
We believe that outstanding care starts with outstanding people.
At Runnymede Healthcare Centre, we actively cultivate work-life balance and invest in the resources our staff need to do their best work. Our award-winning, fully accredited hospital takes an inter-professional team approach to care. We provide comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. At Runnymede we have a single, clear purpose: improve the quality of life of every patient, every day.
Director, People and Culture – Permanent Full-Time
The Director, People and Culture is responsible for delivering full HR services and strategic initiatives in support of HR and organizational business objectives that support optimum patient care. The Director will ensure that there is consistent application, implementation, and improvement of approved HR practices, processes and strategies within Runnymede Health Centre. This role provides leadership, guidance on complex and diverse labour relations matters, as well as coaching and mentoring to a number of HR professionals.
Primary Responsibilities:
Support Runnymede Healthcare Centre’s corporate strategy by coordinating required supports for project leads/groups
Use expert knowledge of human resources practices, relevant legislation, labour/employment law and collective agreement administration to support a strategically aligned, diverse and engaged workforce, where staff are challenged, recognized and valued
Collaborate with hospital partners to review, design and implement policies to help support and sustain HR best practices
Ensure the talent acquisition function, including tools and processes, are designed to deliver a positive candidate and hiring manager experience
Work proactively and responsively with program area leaders to deliver advice and recommendations through the use of research, trends and analytics
Demonstrate exceptional leadership to solidify the department’s reputation as a trusted and credible business partner capable of helping to achieve key strategic objectives and outcomes
Lead the review, re-design and maintenance of a modernized recruitment program that aligns our processes with industry best practices
Effectively manage the hospital’s compensation, benefits and pension programs, including job evaluation and pay equity programs
Engage with third party vendors for the effective management of contracts and services responsible to support organizational recruitment activity and analysis of compensation and benefits programs
The successful candidate will possess the following qualifications/experience:
University degree in human resources, business administration or related field combined with minimum 10 years’ experience as a human resources generalist
Human resources professional designation (CHRL or CHRE) preferred
Minimum 5 years’ experience managing or leading a team of professionals with expertise in recruitment, HR data management/administration, and any combination of workforce planning, benefits and pension administration or talent management
Excellent knowledge of human resources practices in a unionized environment or public sector/broader public sector organization
Exceptional leader – builds effective teams, inspires excellence in service delivery and develops talent through positive coaching and mentoring approaches
Ability to influence and build consensus with hospital leaders, including senior management, to effectively integrate HR programs and services
Strong business acumen and application of critical-thinking skills to manage complex issues
Ability to multi-task effectively and to adapt to change in direction to meet timelines and quality of service
While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources. Runnymede Healthcare Centre values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds. We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA). Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.
We believe that outstanding care starts with outstanding people.
At Runnymede Healthcare Centre, we actively cultivate work-life balance and invest in the resources our staff need to do their best work. Our award-winning, fully accredited hospital takes an inter-professional team approach to care. We provide comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. At Runnymede we have a single, clear purpose: improve the quality of life of every patient, every day.
Director, People and Culture – Permanent Full-Time
The Director, People and Culture is responsible for delivering full HR services and strategic initiatives in support of HR and organizational business objectives that support optimum patient care. The Director will ensure that there is consistent application, implementation, and improvement of approved HR practices, processes and strategies within Runnymede Health Centre. This role provides leadership, guidance on complex and diverse labour relations matters, as well as coaching and mentoring to a number of HR professionals.
Primary Responsibilities:
Support Runnymede Healthcare Centre’s corporate strategy by coordinating required supports for project leads/groups
Use expert knowledge of human resources practices, relevant legislation, labour/employment law and collective agreement administration to support a strategically aligned, diverse and engaged workforce, where staff are challenged, recognized and valued
Collaborate with hospital partners to review, design and implement policies to help support and sustain HR best practices
Ensure the talent acquisition function, including tools and processes, are designed to deliver a positive candidate and hiring manager experience
Work proactively and responsively with program area leaders to deliver advice and recommendations through the use of research, trends and analytics
Demonstrate exceptional leadership to solidify the department’s reputation as a trusted and credible business partner capable of helping to achieve key strategic objectives and outcomes
Lead the review, re-design and maintenance of a modernized recruitment program that aligns our processes with industry best practices
Effectively manage the hospital’s compensation, benefits and pension programs, including job evaluation and pay equity programs
Engage with third party vendors for the effective management of contracts and services responsible to support organizational recruitment activity and analysis of compensation and benefits programs
The successful candidate will possess the following qualifications/experience:
University degree in human resources, business administration or related field combined with minimum 10 years’ experience as a human resources generalist
Human resources professional designation (CHRL or CHRE) preferred
Minimum 5 years’ experience managing or leading a team of professionals with expertise in recruitment, HR data management/administration, and any combination of workforce planning, benefits and pension administration or talent management
Excellent knowledge of human resources practices in a unionized environment or public sector/broader public sector organization
Exceptional leader – builds effective teams, inspires excellence in service delivery and develops talent through positive coaching and mentoring approaches
Ability to influence and build consensus with hospital leaders, including senior management, to effectively integrate HR programs and services
Strong business acumen and application of critical-thinking skills to manage complex issues
Ability to multi-task effectively and to adapt to change in direction to meet timelines and quality of service
While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources. Runnymede Healthcare Centre values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds. We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA). Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.
Patient Ombudsman
Job Title: Executive Director, Patient Ombudsman
Manager: Patient Ombudsman
Status: Permanent Full-Time
Posting Period: June 10 - July 9, 2021
Competition Number: R101498
Opportunity
Join a young and growing organization that is a champion of fairness in Ontario’s health care system.
Make a difference in the lives of patients, caregivers, and families by influencing positive change.
Fulfill your passion for public service and your commitment to fairness.
Apply your values-based leadership skills to support a talented team of professionals to achieve their full potential.
Guide the organization with enthusiasm and compassion to deliver fully on its mandate.
Role
Reporting to the Patient Ombudsman, the Executive Director, Patient Ombudsman (PO) is responsible for providing operational, organizational leadership and strategic support necessary for the effective and efficient planning, development and execution of the organization’s goals and operational/business priorities, ensuring relevant legislative and regulatory compliance, efficient and confidential case file and information management, and effective communication, outreach and engagement strategy development and implementation.
About Patient Ombudsman
Patient Ombudsman receives, attempts to resolve, and investigates complaints from patients or their caregivers about their care or experiences in public hospitals, long-term care homes and home and community care and support services. Patient Ombudsman may also investigate matters on its own initiative. Following investigations, Patient Ombudsman makes recommendations to healthcare organizations based on our findings.
As an impartial office of last resort, Patient Ombudsman helps when patients and caregivers have not been able to resolve their complaint directly with the health sector organization. As an ombudsman office, PO acts independently of Ontario Health (OH) in accordance with the Statement of Principles of the Forum of Canadian Ombudsman.
The office of the Patient Ombudsman is supported by Ontario Health in carrying out its functions in accordance with the Excellent Care for All Act, 2010. Ontario Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them.
Key Responsibilities:
People Management and Organizational Development
Optimize team resource allocation, with the support of PO Leadership, ensure people management, development and implementation efforts are aligned with the overall organization’s mandate and opportunities to leverage staff skill sets and resources across the organization are facilitated.
Manage workforce planning activities for the organization, collaborate with the PO Leadership team members to determine ideal organizational structure and required roles and skills to support operational activities and ensure goals are achieved.
Manage, with the support of OH Human Resources, the people management processes, protocols and policies are developed and in place to manage work quality levels, privacy, confidentiality, and maintain a healthy and safe work environment in accordance with all appropriate legislation and regulations.
Manage, team performance and development programs, with the support of OH Human Resources, ensuring assessment metrics and processes are implemented, support continuous learning and innovation, conduct performance reviews, identify opportunities for skill development, growth, and training, and ensure performance improvement plans and corrective course of action are implemented.
Financial Planning and Management
Develop and manage the organizational budget, determine operational and staff budget requirements, establish budget plan parameters for review with the Patient Ombudsman, and ensure budget planning and management processes and financial controls are established and maintained.
Manage with the support of OH Finance, operating and capital budgets effectively, monitor budget adherence, identify variances, resolve issues, authorize expenses, capital expenditures and deviations from budget expectations approved limits and prepare and present required financial reports as required.
Strategic Oversight
Manage, the development of strategic organizational goals and operational plans in close collaboration with the Patient Ombudsman and PO Leadership team.
Define goals, initiatives, and priorities, identify concerns and areas of potential risk, determine success measures and standards, and identify effective organizational infrastructure designs to facilitate operational/business goal achievement.
Manage, the implementation of strategic projects and initiatives with the support of PO Leadership Team, ensuring participants and stakeholders are engaged, provide advice and direction as required, manage expectations, and ensure project outcomes are achieved.
Monitor organizational and government landscape, priorities, trends and emerging issues, assessing the potential impacts on operations/business activities, and adapting operational/business strategies and plans accordingly to ensure desired results are achieved.
Operational Accountabilities
Ensure with the support of the PO Leadership team that:
enquiry, early resolution and investigative case files, activities, and initiatives are appropriately managed ensuring timely outcomes are achieved, and documentation and file management practices and protocols are followed.
professional legal advice and supports are available to address complaint management, investigation and business/organizational management activities and initiatives, working with in-house legal staff and external counsel to identify and mitigate areas of organizational risk and vulnerability, manage sensitive and controversial issues, and address legislation/regulatory interpretations.
development and execution of stakeholder communications, engagement plans and strategic initiatives to support PO mandate and priorities, identifying opportunities for effective communication of information, stakeholder engagement and to promote PO services and strategic initiatives.
policy, research, and analytical supports are provided to inform strategy and priority planning and development, issue resolution, and facilitate successful early resolution and investigative outcomes, and inform communication and engagement strategies.
all privacy and personal health information and records are confidentially maintained and managed.
office infrastructure and appropriate technology resources and services to support business/operational activities and protect personal and personal health information are in place and effectively managed with the support of OH IT, authorizing technology and office equipment acquisitions, capital expenditures, and determining opportunities to streamline functions and optimize service delivery.
Stakeholder Relations
Develop and maintain a strong working relationship with Ontario Health in supporting the effective and efficient delivery of core back-office services including finance, human resources, IT, and reality/facilities management services.
Build strong collaborative relationships, negotiate, and manage third-party agreements with diverse groups of external stakeholders, in support of effective and efficient delivery of PO programs and services.
Develop effective working relationships with professional associations, ombudsman offices and health sector/government agencies within Ontario, Canada and internationally to share information, exchange ideas, maintain currency on emerging trends, best practices and/or shifts in legislation/regulations.
Quality and Risk Management:
Identify opportunities to shape and strengthen program and service delivery to ensure stakeholders receive effective, timely and appropriate levels of services, engaging frontline team members, evaluating research and best practices, determining alternative/new program delivery strategies, and ensuring alignment with overall organizational strategic direction and business priorities.
Ensure operational and service delivery policies, processes and protocols are established and adhered to, maintaining an awareness of political and economic implications and legislative directives impacting ingoing work quality and efficiencies, identifying areas of risk and vulnerability, and developing strategies to address issues and mitigate risk exposures.
Collaborate with the PO Leadership Team to develop and improve processes, policies and protocols to support business activities, work quality, and the protection of personal and personal health information, and developing frameworks to ensure operational fairness, transparency and consistency across the organization.
Identify opportunities for cost efficiencies and improving quality and services delivered, evaluating impacts of changing legislation and feasibility of introducing alternative/new best practice approaches, and ensuring initiatives and projects undertaken continue to be aligned with PO strategies and priorities.
Qualifications:
Education and Experience
Post-graduate degree in public, business, or health administration, or an equivalent combination of education and experience.
Ten years’ experience in the broader public sector, ideally in an ombudsman, regulatory, investigative, or auditing organization, with 7 years progressive management experience.
Knowledge and Skills
Excellent written and oral communication skills.
Excellent analytical, decision-making and project management skills.
Excellent leadership, organizational development, and financial management skills.
Demonstrated commitment to customer service and quality principles in service delivery.
Demonstrated ability to identify risks and take appropriate steps to mitigate risks.
Knowledge of Ontario’s public hospitals, long-term care and/or home and community care sectors an asset.
Knowledge of government directives, policies, and procedures an asset.
Knowledge of the Excellent Care for All Act, 2010 , Connecting Care Act, 2019 , Ontario’s health sector, privacy legislation and any related legislation applicable to the work of the PO an asset.
Understanding of administrative law, procedural fairness and/or alternative dispute resolution (ADR) an asset.
Language Requirements
Superior written and oral English language skills required.
Superior written and oral French language an asset.
Location: Executive Director, Patient Ombudsman works out of the main office at 393 University Ave., Suite 1801 Toronto, ON M5G 1E6
Process: Qualified applicants are invited to submit both a covering letter and a resume to https://oh.wd3.myworkdayjobs.com/OH by Friday July 9, 2021, 11:59 p.m. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
We are committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We strongly encourage skilled candidates from racialized communities and Indigenous candidates to apply; as well as all candidates from equity seeking groups who reflect the diverse and vibrant communities Patient Ombudsman serves.
Job Title: Executive Director, Patient Ombudsman
Manager: Patient Ombudsman
Status: Permanent Full-Time
Posting Period: June 10 - July 9, 2021
Competition Number: R101498
Opportunity
Join a young and growing organization that is a champion of fairness in Ontario’s health care system.
Make a difference in the lives of patients, caregivers, and families by influencing positive change.
Fulfill your passion for public service and your commitment to fairness.
Apply your values-based leadership skills to support a talented team of professionals to achieve their full potential.
Guide the organization with enthusiasm and compassion to deliver fully on its mandate.
Role
Reporting to the Patient Ombudsman, the Executive Director, Patient Ombudsman (PO) is responsible for providing operational, organizational leadership and strategic support necessary for the effective and efficient planning, development and execution of the organization’s goals and operational/business priorities, ensuring relevant legislative and regulatory compliance, efficient and confidential case file and information management, and effective communication, outreach and engagement strategy development and implementation.
About Patient Ombudsman
Patient Ombudsman receives, attempts to resolve, and investigates complaints from patients or their caregivers about their care or experiences in public hospitals, long-term care homes and home and community care and support services. Patient Ombudsman may also investigate matters on its own initiative. Following investigations, Patient Ombudsman makes recommendations to healthcare organizations based on our findings.
As an impartial office of last resort, Patient Ombudsman helps when patients and caregivers have not been able to resolve their complaint directly with the health sector organization. As an ombudsman office, PO acts independently of Ontario Health (OH) in accordance with the Statement of Principles of the Forum of Canadian Ombudsman.
The office of the Patient Ombudsman is supported by Ontario Health in carrying out its functions in accordance with the Excellent Care for All Act, 2010. Ontario Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them.
Key Responsibilities:
People Management and Organizational Development
Optimize team resource allocation, with the support of PO Leadership, ensure people management, development and implementation efforts are aligned with the overall organization’s mandate and opportunities to leverage staff skill sets and resources across the organization are facilitated.
Manage workforce planning activities for the organization, collaborate with the PO Leadership team members to determine ideal organizational structure and required roles and skills to support operational activities and ensure goals are achieved.
Manage, with the support of OH Human Resources, the people management processes, protocols and policies are developed and in place to manage work quality levels, privacy, confidentiality, and maintain a healthy and safe work environment in accordance with all appropriate legislation and regulations.
Manage, team performance and development programs, with the support of OH Human Resources, ensuring assessment metrics and processes are implemented, support continuous learning and innovation, conduct performance reviews, identify opportunities for skill development, growth, and training, and ensure performance improvement plans and corrective course of action are implemented.
Financial Planning and Management
Develop and manage the organizational budget, determine operational and staff budget requirements, establish budget plan parameters for review with the Patient Ombudsman, and ensure budget planning and management processes and financial controls are established and maintained.
Manage with the support of OH Finance, operating and capital budgets effectively, monitor budget adherence, identify variances, resolve issues, authorize expenses, capital expenditures and deviations from budget expectations approved limits and prepare and present required financial reports as required.
Strategic Oversight
Manage, the development of strategic organizational goals and operational plans in close collaboration with the Patient Ombudsman and PO Leadership team.
Define goals, initiatives, and priorities, identify concerns and areas of potential risk, determine success measures and standards, and identify effective organizational infrastructure designs to facilitate operational/business goal achievement.
Manage, the implementation of strategic projects and initiatives with the support of PO Leadership Team, ensuring participants and stakeholders are engaged, provide advice and direction as required, manage expectations, and ensure project outcomes are achieved.
Monitor organizational and government landscape, priorities, trends and emerging issues, assessing the potential impacts on operations/business activities, and adapting operational/business strategies and plans accordingly to ensure desired results are achieved.
Operational Accountabilities
Ensure with the support of the PO Leadership team that:
enquiry, early resolution and investigative case files, activities, and initiatives are appropriately managed ensuring timely outcomes are achieved, and documentation and file management practices and protocols are followed.
professional legal advice and supports are available to address complaint management, investigation and business/organizational management activities and initiatives, working with in-house legal staff and external counsel to identify and mitigate areas of organizational risk and vulnerability, manage sensitive and controversial issues, and address legislation/regulatory interpretations.
development and execution of stakeholder communications, engagement plans and strategic initiatives to support PO mandate and priorities, identifying opportunities for effective communication of information, stakeholder engagement and to promote PO services and strategic initiatives.
policy, research, and analytical supports are provided to inform strategy and priority planning and development, issue resolution, and facilitate successful early resolution and investigative outcomes, and inform communication and engagement strategies.
all privacy and personal health information and records are confidentially maintained and managed.
office infrastructure and appropriate technology resources and services to support business/operational activities and protect personal and personal health information are in place and effectively managed with the support of OH IT, authorizing technology and office equipment acquisitions, capital expenditures, and determining opportunities to streamline functions and optimize service delivery.
Stakeholder Relations
Develop and maintain a strong working relationship with Ontario Health in supporting the effective and efficient delivery of core back-office services including finance, human resources, IT, and reality/facilities management services.
Build strong collaborative relationships, negotiate, and manage third-party agreements with diverse groups of external stakeholders, in support of effective and efficient delivery of PO programs and services.
Develop effective working relationships with professional associations, ombudsman offices and health sector/government agencies within Ontario, Canada and internationally to share information, exchange ideas, maintain currency on emerging trends, best practices and/or shifts in legislation/regulations.
Quality and Risk Management:
Identify opportunities to shape and strengthen program and service delivery to ensure stakeholders receive effective, timely and appropriate levels of services, engaging frontline team members, evaluating research and best practices, determining alternative/new program delivery strategies, and ensuring alignment with overall organizational strategic direction and business priorities.
Ensure operational and service delivery policies, processes and protocols are established and adhered to, maintaining an awareness of political and economic implications and legislative directives impacting ingoing work quality and efficiencies, identifying areas of risk and vulnerability, and developing strategies to address issues and mitigate risk exposures.
Collaborate with the PO Leadership Team to develop and improve processes, policies and protocols to support business activities, work quality, and the protection of personal and personal health information, and developing frameworks to ensure operational fairness, transparency and consistency across the organization.
Identify opportunities for cost efficiencies and improving quality and services delivered, evaluating impacts of changing legislation and feasibility of introducing alternative/new best practice approaches, and ensuring initiatives and projects undertaken continue to be aligned with PO strategies and priorities.
Qualifications:
Education and Experience
Post-graduate degree in public, business, or health administration, or an equivalent combination of education and experience.
Ten years’ experience in the broader public sector, ideally in an ombudsman, regulatory, investigative, or auditing organization, with 7 years progressive management experience.
Knowledge and Skills
Excellent written and oral communication skills.
Excellent analytical, decision-making and project management skills.
Excellent leadership, organizational development, and financial management skills.
Demonstrated commitment to customer service and quality principles in service delivery.
Demonstrated ability to identify risks and take appropriate steps to mitigate risks.
Knowledge of Ontario’s public hospitals, long-term care and/or home and community care sectors an asset.
Knowledge of government directives, policies, and procedures an asset.
Knowledge of the Excellent Care for All Act, 2010 , Connecting Care Act, 2019 , Ontario’s health sector, privacy legislation and any related legislation applicable to the work of the PO an asset.
Understanding of administrative law, procedural fairness and/or alternative dispute resolution (ADR) an asset.
Language Requirements
Superior written and oral English language skills required.
Superior written and oral French language an asset.
Location: Executive Director, Patient Ombudsman works out of the main office at 393 University Ave., Suite 1801 Toronto, ON M5G 1E6
Process: Qualified applicants are invited to submit both a covering letter and a resume to https://oh.wd3.myworkdayjobs.com/OH by Friday July 9, 2021, 11:59 p.m. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
We are committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We strongly encourage skilled candidates from racialized communities and Indigenous candidates to apply; as well as all candidates from equity seeking groups who reflect the diverse and vibrant communities Patient Ombudsman serves.
PACE Independent Living
This senior mandate is an exciting opportunity for a champion of evidence-based leading practices to play a pivotal role in driving risk management and quality improvement while contributing meaningfully to the successful achievement of the core values and strategic objectives of PACE Independent Living.
Reporting directly to the Director, Client Services, and as a member of the senior leadership team, you will lead the development and implementation of a risk management and quality improvement culture at PACE. With this goal in mind, you will lead by example and build capacity on an organizational and individual level, developing and communicating PACE’s continuous improvement and risk management vision, with a focus on advancing operational efficiencies and effectiveness that support safer quality care and improved client experiences.
Major Responsibilities and Accomplishments:
An important component of your portfolio will involve ensuring the development and maintenance of an Integrated Emergency Management, Risk Management & Business Continuity Plan, as well as leading, supporting and facilitating the development, implementation and management of organization-wide and program/service-specific continuous quality improvement initiatives. Providing leadership for enterprise risk management processes, you will engage PACE senior leaders, staff and clients to inform annual and ongoing risk identification and evaluation, the prioritization and implementation of risk mitigation strategies, and the monitoring of strategy effectiveness.
You will identify appropriate statistical, quantifiable and quality indicators, provide leadership across the organization for all phases of accreditation, and advise on the business implications and compliance status regarding legislation, regulations, guidelines, and standards related to quality, risk management and infection prevention and control. Senior leaders and management will also look to you for support in leading quality improvement and risk management initiatives within their own portfolios.
Key Qualifications :
A creative systems thinker with a commitment to the fields of Risk Management and Continuous Quality Improvement, and an understanding of how associated principles and practices can be used within the organization, you bring five (5) years’ progressive management experience in health care and/or community services, and two (2) years in a Quality Improvement, Total Quality Management or equivalent role. This track record of success is underpinned by a post-secondary diploma or degree in a related discipline, plus training and/or certification related to quality methodologies and tools (e.g. process mapping/flow diagrams, root cause analysis, PDSA, etc.). Experience in the accreditation process (i.e. Accreditation Canada, National Quality Institute) is preferred.
Adept at thinking and planning strategically and managing tactically, you have expertly led quality improvement and change initiatives, and are conversant with quality improvement philosophies, principles, tools, methodologies and processes. You are also knowledgeable about quality and risk management programs, including design and implementation processes, and project management practices and processes. Your creative approach to Quality can be characterized as being outside-the-box, and is complemented by a commitment to maintaining your professional and technical knowledge current, making you ready to support the organization’s goals and objectives consistent with our client-centred philosophy towards independent living.
Through this background, you have acquired the following strengths:
You are experienced in training, mentoring and coaching in a team setting, and managing budgets and performance.
You know how to lead in a complex, dynamic and multi-disciplinary team environment, and provide effective leadership for significant risk management and quality improvement initiatives.
You are energetic, collaborative and driven by values consistent with those of the organization.
You are a confident, persuasive communicator with excellent verbal, written, listening and interpersonal skills, able to exert influence and develop constructive working relationships.
You are prepared to work in a professional and effective manner within PACE’s team-based environment, especially at the senior management level.
For more information and to apply:
Please visit our website for more information on our company and our opportunities.
Interested candidates should submit a covering letter and resume,
quoting Job Competition Number 21.FT.HO.MGT.0002
no later than 5:00 p.m. on Friday, June 25th, 2021 , to
Attention: gbochynek@pace-il.ca .
PACE is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
This senior mandate is an exciting opportunity for a champion of evidence-based leading practices to play a pivotal role in driving risk management and quality improvement while contributing meaningfully to the successful achievement of the core values and strategic objectives of PACE Independent Living.
Reporting directly to the Director, Client Services, and as a member of the senior leadership team, you will lead the development and implementation of a risk management and quality improvement culture at PACE. With this goal in mind, you will lead by example and build capacity on an organizational and individual level, developing and communicating PACE’s continuous improvement and risk management vision, with a focus on advancing operational efficiencies and effectiveness that support safer quality care and improved client experiences.
Major Responsibilities and Accomplishments:
An important component of your portfolio will involve ensuring the development and maintenance of an Integrated Emergency Management, Risk Management & Business Continuity Plan, as well as leading, supporting and facilitating the development, implementation and management of organization-wide and program/service-specific continuous quality improvement initiatives. Providing leadership for enterprise risk management processes, you will engage PACE senior leaders, staff and clients to inform annual and ongoing risk identification and evaluation, the prioritization and implementation of risk mitigation strategies, and the monitoring of strategy effectiveness.
You will identify appropriate statistical, quantifiable and quality indicators, provide leadership across the organization for all phases of accreditation, and advise on the business implications and compliance status regarding legislation, regulations, guidelines, and standards related to quality, risk management and infection prevention and control. Senior leaders and management will also look to you for support in leading quality improvement and risk management initiatives within their own portfolios.
Key Qualifications :
A creative systems thinker with a commitment to the fields of Risk Management and Continuous Quality Improvement, and an understanding of how associated principles and practices can be used within the organization, you bring five (5) years’ progressive management experience in health care and/or community services, and two (2) years in a Quality Improvement, Total Quality Management or equivalent role. This track record of success is underpinned by a post-secondary diploma or degree in a related discipline, plus training and/or certification related to quality methodologies and tools (e.g. process mapping/flow diagrams, root cause analysis, PDSA, etc.). Experience in the accreditation process (i.e. Accreditation Canada, National Quality Institute) is preferred.
Adept at thinking and planning strategically and managing tactically, you have expertly led quality improvement and change initiatives, and are conversant with quality improvement philosophies, principles, tools, methodologies and processes. You are also knowledgeable about quality and risk management programs, including design and implementation processes, and project management practices and processes. Your creative approach to Quality can be characterized as being outside-the-box, and is complemented by a commitment to maintaining your professional and technical knowledge current, making you ready to support the organization’s goals and objectives consistent with our client-centred philosophy towards independent living.
Through this background, you have acquired the following strengths:
You are experienced in training, mentoring and coaching in a team setting, and managing budgets and performance.
You know how to lead in a complex, dynamic and multi-disciplinary team environment, and provide effective leadership for significant risk management and quality improvement initiatives.
You are energetic, collaborative and driven by values consistent with those of the organization.
You are a confident, persuasive communicator with excellent verbal, written, listening and interpersonal skills, able to exert influence and develop constructive working relationships.
You are prepared to work in a professional and effective manner within PACE’s team-based environment, especially at the senior management level.
For more information and to apply:
Please visit our website for more information on our company and our opportunities.
Interested candidates should submit a covering letter and resume,
quoting Job Competition Number 21.FT.HO.MGT.0002
no later than 5:00 p.m. on Friday, June 25th, 2021 , to
Attention: gbochynek@pace-il.ca .
PACE is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
Runnymede Healthcare Centre
We believe that outstanding care starts with outstanding people.
At Runnymede Healthcare Centre, we actively cultivate work-life balance and invest in the resources our staff needs to do their best work. Our award-winning, fully accredited hospital takes an inter-professional team approach to care. We provide comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. At Runnymede we have a single, clear purpose: improve the quality of life of every patient, every day. If you want to join a centre of excellence with a multidisciplinary team who supports the delivery of patient-centered care, we want to hear from you today.
Chief Financial Officer - Permanent Full-time
As a key member of the Executive Advisory Committee, the CFO’s focus will be in the overall financial management of the organization. The CFO will have primary responsibility for planning, implementing, and managing all financial-related activities. In addition, this individual will be the hospital’s lead for various contracted services. This will include forecasting, contract analysis and negotiations, and partnership and regulatory compliance. The incumbent will provide institutional leadership in the areas of accounting, finance, payroll, materials management forecasting, strategic planning, and investments. The incumbent will be responsible for creating policies, defining processes and implementing the infrastructure/systems needed to support continual change within the organization. This individual provides leadership and oversight to Contracted Services. The successful candidate will be self-disciplined and reliable with demonstrated leadership skills and the ability to deliver innovation and vision. The ability to establish a climate of trust and respect that encourages and promotes exceptional levels of staff performance is crucial. Skilled at critical thinking, continuous improvement, change management and flexibility, the successful candidate will have conceptual and long-range planning abilities. Knowledge of investment, credit, and financial and management accounting principles as well as an understanding of systems, processes and internal controls are essential. Ethical with a high level of integrity, the CFO will have effective decision-making skills and will ensure fairness and consistency.
The successful candidate will posses the following qualifications/experience:
Accounting designation (CPA-CA, CPA-GCA, CPA-CMA) is required
Master's degree in accounting finance, MBA or Health Administration is desirable
10+ years in progressively responsible financial leadership roles, in a healthcare setting, preferably in complex continuing care
Attention to detail and adherence to financial stewardship and ethical practices
Strong interpersonal skills, ability to communicate and manage well at all levels of the organization.
Runnymede Healthcare Centre values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds. We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA). While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources. Any information obtained during the course of recruitment will be used for employment purposes only
We believe that outstanding care starts with outstanding people.
At Runnymede Healthcare Centre, we actively cultivate work-life balance and invest in the resources our staff needs to do their best work. Our award-winning, fully accredited hospital takes an inter-professional team approach to care. We provide comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. At Runnymede we have a single, clear purpose: improve the quality of life of every patient, every day. If you want to join a centre of excellence with a multidisciplinary team who supports the delivery of patient-centered care, we want to hear from you today.
Chief Financial Officer - Permanent Full-time
As a key member of the Executive Advisory Committee, the CFO’s focus will be in the overall financial management of the organization. The CFO will have primary responsibility for planning, implementing, and managing all financial-related activities. In addition, this individual will be the hospital’s lead for various contracted services. This will include forecasting, contract analysis and negotiations, and partnership and regulatory compliance. The incumbent will provide institutional leadership in the areas of accounting, finance, payroll, materials management forecasting, strategic planning, and investments. The incumbent will be responsible for creating policies, defining processes and implementing the infrastructure/systems needed to support continual change within the organization. This individual provides leadership and oversight to Contracted Services. The successful candidate will be self-disciplined and reliable with demonstrated leadership skills and the ability to deliver innovation and vision. The ability to establish a climate of trust and respect that encourages and promotes exceptional levels of staff performance is crucial. Skilled at critical thinking, continuous improvement, change management and flexibility, the successful candidate will have conceptual and long-range planning abilities. Knowledge of investment, credit, and financial and management accounting principles as well as an understanding of systems, processes and internal controls are essential. Ethical with a high level of integrity, the CFO will have effective decision-making skills and will ensure fairness and consistency.
The successful candidate will posses the following qualifications/experience:
Accounting designation (CPA-CA, CPA-GCA, CPA-CMA) is required
Master's degree in accounting finance, MBA or Health Administration is desirable
10+ years in progressively responsible financial leadership roles, in a healthcare setting, preferably in complex continuing care
Attention to detail and adherence to financial stewardship and ethical practices
Strong interpersonal skills, ability to communicate and manage well at all levels of the organization.
Runnymede Healthcare Centre values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds. We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA). While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources. Any information obtained during the course of recruitment will be used for employment purposes only
