Life at Kensington Health
At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It's what motivates us, inspires, and propels our bold vision forward: a better life for everyone.
Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.
Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us? Check out our open roles!
Kensington Health Perks
Generous benefits package that includes employer-paid health plan and vacation.
Free, confidential mental health and wellness support services through an Employee Assistance Program (EAP).
Located near the vibrant and diverse Kensington Market neighbourhood, boasting a 99 Walk Score & 97 Public Transit Score.
An environment that supports and fosters healthy work-life balance.
Job Overview
Reporting to the Vice-President, Long-term Care, Community and Hospice, the Director of Care, Long-term Care (LTC), serves Kensington Health's LTC home (i.e., Kensington Gardens) to oversee the clinical operations and advance quality of care, safety, and the experience of the people we serve.
The role is pivotal to ensuring operational excellence by stewarding human, financial and material resources at Kensington Gardens. This role will be guided by the legislation and regulations governing LTC in Ontario, the organization's policies and procedures and best practices for nursing and personal care.
As a key member of the strategic and operational leadership team, the Director of Care, Long-term Care, will lead a team of Associate Directors of Care; After-hours Managers; and other support service team members to deliver on daily care and services for the people who live at Kensington Gardens.
Salary: $127,062 - $152,470.50 annually.
Responsibilities
Human Resources:
Directs and supports processes related to recruitment, retention and performance management of team members.
Directs and supports the staffing and payroll team for the LTC home to ensure timely and accurate processing of payroll, including approval of payroll bi-weekly.
Supports continuous learning and professional development among leaders, nursing and personal care attendants through education, coaching, and mentorship.
Fosters productive relationships with the union(s) including participation in labour management meetings.
Fosters a workplace free of violence and harassment and promotes workplace safety by leading the team to take action when concerns are brought forth or observed.
Demonstrates a commitment to equity, diversity and inclusion by championing initiatives that promote equity, diversity and inclusion.
Financial and Material Management:
Provides advice and input into annual operating and capital budgets for LTC home; monitors financial results monthly; and takes action to address any opportunities.
Directs and supports team members to ensure clinical equipment and supplies are well-maintained, inventoried and there are sufficient supplies and equipment at the point of care and service.
Acts as the key operational contact with contracted service providers and ensures that service delivery expectations are met (e.g. pharmacy, oxygen therapy, dental, foot care, etc.).
Oversees for the High-Intensity Needs funding and associated program.
Leads procurement of minor and major capital equipment items for the LTC home and works in collaboration with the procurement team to execute on approved capital plan.
Clinical Operations:
Oversees clinical operations with a focus on the care and services provided by the interprofessional team.
Ensures that the Associate Directors of Care and scheduling coordinators staff the home consistently and in keeping with the approved staffing model and budget.
Liaises with colleagues on the admissions, transfers and discharges of people living at Kensington Gardens, including the review of applications as indicated.
Provides direction and advice on the interprofessional care planning process as needed including ensuring that care plans are up to date and accurate.
Engages with attendant and consulting physicians and nurse practitioners as needed in relation to care issues.
Provides oversight and direction to the ADOCs to ensure that documentation in the health record meets professional and organizational standards for nurses and personal care attendants.
Collaborates with the Director, Professional Practice and Infection Prevention and Control, their team members and the ADOCs to facilitate skill and competency development among team members.
Quality, Safety and Experience:
Provides strategic leadership to Kensington Health to advance the care, safety and experience of the people served.
Fosters a service excellence culture through role modeling and coaching.
Oversees and supports the resolution of inquiries from the people who live in the LTC home and their loved ones, including following the complaints escalations policy and procedure and fulfilling any notification and disclosure obligations.
Supports the achievement of quality improvement goals and objectives (e.g. annual quality improvement plans) for the LTC home including providing guidance, advice and censuring the team executes on plan and on time.
Promotes a just safety culture through reporting, safety incident reviews and ensuring any system and process learnings are implemented.
Collaborates with the Medical Director, Long-Term Care, to resolve issues related to quality of care, experience and safety.
Promotes person-centred approaches to care through role modeling and fostering of relationships with the chairs of the Residents' and Family Councils.
Other:
Chairs and/or participates in committees and engagement forums as required by the organization.
Participates in strategic initiatives that advance the organization's strategic priorities.
Qualifications
Required Skills and Abilities:
Ability to lead complex change in a dynamic environment.
Patience, flexibility, and exceptional interpersonal skills.
Proven negotiation and conflict resolution skills.
Strong critical thinking ability to make decisions and ability to articulate rationale for decisions.
Ability to demonstrates composure under pressure while meeting meet multiple and competing deadlines.
Ability to establish effective working relationships.
Demonstrates high level of initiative, self-direction.
proficiency with Microsoft Office applications, Point Click Care, and other information systems.
Required Knowledge and Experience:
Minimum 7 years of formal leadership roles in healthcare operations, preferably Long-Term Care.
Experience with influencing and resolving conflict.
Demonstrated leadership in implementing initiatives related to safety and quality improvement.
Proven track record of success implementation of change initiatives, projects and partnerships.
In depth experience related to clinical assessment, planning and interventions related to the care of people with complex needs, in particular those living in a long-term care setting.
Knowledge of infection prevention and control principles and practices.
Required Professional Designation/Certificate:
Bachelor's degree in nursing required.
Master's degree preferred (e.g., Health Administration, Nursing, Leadership).
Active member in good standing with the College of Nurses of Ontario.
Membership with the Registered Nurses Association of Ontario preferred.
Certificate in Gentle Persuasive Approaches, Non-Violent Crisis Intervention and/or change management preferred.
Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.
