Trillium Health Partners
THE OPPORTUNITY – HELP SHAPE THE FUTURE OF HEALTHCARE
Trillium Health Partners (THP) is seeking an accomplished and visionary senior financial leader to serve as Senior Vice President, Financial Services & Chief Financial Officer. As one of Canada's largest community-based teaching hospitals, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities through a network of hospital and care sites. Guided by its values of compassion, excellence and courage, and through its Plan to 2030, THP is creating a new kind of health care — one defined by the health and well-being of people and communities.
Learn more about THP's strategic roadmap: Plan to 2030
This is a significant enterprise leadership opportunity at a time of major health-system transformation. Through Trillium HealthWorks — described by THP as the largest health infrastructure renewal in Canada's history — THP is advancing new hospital infrastructure, expanded capacity, stronger community partnerships, improved technology and new spaces designed to support high-quality care closer to home.
THE MANDATE
Reporting to the Executive Vice President & Chief Operating Officer and serving as a member of the Senior Management Team, the SVP Financial Services & CFO will help bridge immediate fiscal stability with long-term transformation - shaping a multi-year financial strategy, stewarding major redevelopment and capital priorities, modernizing the financial services function, strengthening data-informed decision support, and partnering with clinical, operational, executive, board, government and community stakeholders.
THE IDEAL CANDIDATE
The ideal candidate will be a technically credible senior finance leader with a CPA designation and with executive-level financial leadership experience, ideally in healthcare or a similarly complex, highly accountable environment of comparable scope and scale. They will bring strategic orientation, business acumen, courage of conviction, change leadership, board presence, operational partnership, and a demonstrated ability to build capability in teams and systems. They will be energized by complexity, attracted to a consequential build/rebuild mandate, and motivated by the chance to directly support better care, better health and healthier communities at scale.
The Senior Vice President, Financial Services & Chief Financial Officer is a current existing vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
SUBMISSION REQUIREMENTS
Interested candidates should submit a cover letter, along with a current resume, to Ed Perkovic, VP Search Delivery: ed.pekovic@lhhknightsbridge.com .
This is a job posting for an existing role/vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
THE OPPORTUNITY – HELP SHAPE THE FUTURE OF HEALTHCARE
Trillium Health Partners (THP) is seeking an accomplished and visionary senior financial leader to serve as Senior Vice President, Financial Services & Chief Financial Officer. As one of Canada's largest community-based teaching hospitals, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities through a network of hospital and care sites. Guided by its values of compassion, excellence and courage, and through its Plan to 2030, THP is creating a new kind of health care — one defined by the health and well-being of people and communities.
Learn more about THP's strategic roadmap: Plan to 2030
This is a significant enterprise leadership opportunity at a time of major health-system transformation. Through Trillium HealthWorks — described by THP as the largest health infrastructure renewal in Canada's history — THP is advancing new hospital infrastructure, expanded capacity, stronger community partnerships, improved technology and new spaces designed to support high-quality care closer to home.
THE MANDATE
Reporting to the Executive Vice President & Chief Operating Officer and serving as a member of the Senior Management Team, the SVP Financial Services & CFO will help bridge immediate fiscal stability with long-term transformation - shaping a multi-year financial strategy, stewarding major redevelopment and capital priorities, modernizing the financial services function, strengthening data-informed decision support, and partnering with clinical, operational, executive, board, government and community stakeholders.
THE IDEAL CANDIDATE
The ideal candidate will be a technically credible senior finance leader with a CPA designation and with executive-level financial leadership experience, ideally in healthcare or a similarly complex, highly accountable environment of comparable scope and scale. They will bring strategic orientation, business acumen, courage of conviction, change leadership, board presence, operational partnership, and a demonstrated ability to build capability in teams and systems. They will be energized by complexity, attracted to a consequential build/rebuild mandate, and motivated by the chance to directly support better care, better health and healthier communities at scale.
The Senior Vice President, Financial Services & Chief Financial Officer is a current existing vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
SUBMISSION REQUIREMENTS
Interested candidates should submit a cover letter, along with a current resume, to Ed Perkovic, VP Search Delivery: ed.pekovic@lhhknightsbridge.com .
This is a job posting for an existing role/vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
Georgian Bay General Hospital
Manager, Pharmacy Services
Make Excellent Care Personal — and Move It Forward Faster
At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we are on a relentless journey to enhance the well-being of both our staff and patients.
We are seeking a dynamic, experienced, and collaborative leader to join our team as Manager, Pharmacy Services , supporting high-quality, patient-centred medication management across the organization.
THE OPPORTUNITY
As a member of the leadership team, reporting to the Clinical Director, Diagnostics and Pharmacy, the Manager, Pharmacy Services is responsible for the operational leadership, coordination, and continuous improvement of pharmacy services at GBGH.
This opportunity has become available due to the upcoming retirement of a long-standing and respected Pharmacy leader. The successful candidate will have the opportunity to build on a strong foundation while bringing their own leadership, ideas, and energy to the future of pharmacy services at GBGH.
The Manager provides day-to-day leadership of pharmacy operations, ensuring safe, effective, and efficient medication management practices that align with regulatory standards, Accreditation Canada requirements, and organizational priorities.
This role works closely with physicians, nursing, clinical leaders, and interdisciplinary teams to support excellent patient care, drive quality improvement initiatives, and maintain a culture of safety, collaboration, and accountability.
WHAT YOU’LL BE ACCOUNTABLE FOR
Operational Leadership & Service Delivery
Oversee the daily operations of pharmacy services, ensuring safe, efficient, and patient-centred medication management
Lead and support pharmacy staff, including pharmacists, technicians, and learners
Ensure appropriate staffing, scheduling, and coordination of departmental activities
Collaborate with clinical programs and support services to optimize medication use systems
Quality, Safety & Compliance
Ensure compliance with Ontario College of Pharmacists standards, Accreditation Canada Medication Management Standards, and applicable legislation
Promote a culture of medication safety and continuous quality improvement
Support and participate in medication safety initiatives, incident review processes, and risk mitigation strategies
Monitor and evaluate pharmacy-related quality indicators and support reporting processes
Program Development & Improvement
Identify opportunities to enhance medication management practices, workflows, and systems
Support implementation of quality improvement initiatives aligned with GBGH strategic priorities
Contribute to policy development, review, and implementation related to pharmacy and medication management
Collaboration & Communication
Build strong working relationships with physicians, nursing, and interdisciplinary teams to support patient care
Facilitate effective communication within the pharmacy team and across clinical programs
Participate on committees and working groups related to medication management and patient safety
Financial & Resource Management
Support budget planning and monitoring for pharmacy operations
Contribute to cost-conscious decision-making, including inventory management and product utilization
Assist with procurement processes and vendor relationships as required
Human Resources & Team Development
Foster a positive, collaborative work environment aligned with GBGH’s mission, vision, and values
Provide coaching, mentorship, and performance management for pharmacy staff
Support staff education, training, and professional development
WHAT YOU BRING
We are looking for a patient- and team-focused leader who combines thoughtful planning with a strong drive for action. You ensure safe, efficient medication-use practices within a hospital setting, value consistent processes, and collaborate effectively with interdisciplinary care teams to support high-quality patient care. You translate fiscal and operational priorities into day-to-day practice and exercise sound judgment in managing workload, regulatory compliance, and a safe, effective medication-use system.
Leading with kindness, integrity, and accountability, you support and develop your team, promote a culture of safety and continuous improvement, and recognize the contributions of others to build a collaborative, high-performing pharmacy team.
Experience & Credentials
Bachelor of Science in Pharmacy (PharmD preferred)
Registered and in good standing with the Ontario College of Pharmacists, Part A
Minimum five (5) years of hospital pharmacy experience
Demonstrated leadership experience in a hospital or healthcare environment
Experience supporting quality improvement, accreditation processes, and/or medication safety initiatives
Strong knowledge of medication management systems, regulatory requirements, and best practices
Skills & Competencies
Strong leadership, interpersonal, and team-building skills
Excellent communication and collaboration abilities
Demonstrated analytical, problem-solving, and decision-making skills
Ability to manage competing priorities in a dynamic healthcare environment
Proficiency with Microsoft Office Suite
Commitment to GBGH Values and Purpose Statement
Exceptional operational, financial, and systems thinking
Strong data literacy—comfortable using metrics to drive decisions
Demonstrated success leading change and transformation
Why GBGH
This is a place where You and your work will be visible, valued, and impactful.
At GBGH, you will:
Lead in an environment that embraces change and innovation
Work alongside leaders and teams committed to collaboration, a positive culture, and doing better together
Help shape solutions to real system challenges—not just manage them
Be part of a culture grounded in “Making Excellent Care Personal”
THE HOSPITAL
Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as an anchor of our vibrant community.
With an annual budget of approximately $90 million, a robust staff of over 800 professionals, and a network of over 150 professional staff, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 40,000 sq ft expansion off our emergency department to offer comprehensive mental health services and planning for a new state-of-the-art hospital facility at our current site. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.
Health, Safety & Work-Life Balance
Join us in a culture where your well-being is a top priority. Health and safety are of utmost importance at GBGH. We're dedicated to providing a safe workplace and encourage active participation from all team members.
Hours of work are 08:00 - 16:00. At GBGH, we prioritize work-life balance, valuing our employees' well-being. Where possible can provide flexibility in working hours to accommodate a variety of schedules and support individual life commitments.
Ready to Make an Impact?
If you are a leader who gets things done, thrives in complexity, and wants to accelerate improvement in a meaningful way , we want to hear from you.
Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community. Please submit your application through GBGH Career Opportunities page to this opportunity, by August 7, 2026, at 0900hrs EST.
We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.
GBGH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.
This employer uses artificial intelligence technology to assist in screening, assessing, or selecting applicants for this position. Recruiters review all results.
Manager, Pharmacy Services
Make Excellent Care Personal — and Move It Forward Faster
At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we are on a relentless journey to enhance the well-being of both our staff and patients.
We are seeking a dynamic, experienced, and collaborative leader to join our team as Manager, Pharmacy Services , supporting high-quality, patient-centred medication management across the organization.
THE OPPORTUNITY
As a member of the leadership team, reporting to the Clinical Director, Diagnostics and Pharmacy, the Manager, Pharmacy Services is responsible for the operational leadership, coordination, and continuous improvement of pharmacy services at GBGH.
This opportunity has become available due to the upcoming retirement of a long-standing and respected Pharmacy leader. The successful candidate will have the opportunity to build on a strong foundation while bringing their own leadership, ideas, and energy to the future of pharmacy services at GBGH.
The Manager provides day-to-day leadership of pharmacy operations, ensuring safe, effective, and efficient medication management practices that align with regulatory standards, Accreditation Canada requirements, and organizational priorities.
This role works closely with physicians, nursing, clinical leaders, and interdisciplinary teams to support excellent patient care, drive quality improvement initiatives, and maintain a culture of safety, collaboration, and accountability.
WHAT YOU’LL BE ACCOUNTABLE FOR
Operational Leadership & Service Delivery
Oversee the daily operations of pharmacy services, ensuring safe, efficient, and patient-centred medication management
Lead and support pharmacy staff, including pharmacists, technicians, and learners
Ensure appropriate staffing, scheduling, and coordination of departmental activities
Collaborate with clinical programs and support services to optimize medication use systems
Quality, Safety & Compliance
Ensure compliance with Ontario College of Pharmacists standards, Accreditation Canada Medication Management Standards, and applicable legislation
Promote a culture of medication safety and continuous quality improvement
Support and participate in medication safety initiatives, incident review processes, and risk mitigation strategies
Monitor and evaluate pharmacy-related quality indicators and support reporting processes
Program Development & Improvement
Identify opportunities to enhance medication management practices, workflows, and systems
Support implementation of quality improvement initiatives aligned with GBGH strategic priorities
Contribute to policy development, review, and implementation related to pharmacy and medication management
Collaboration & Communication
Build strong working relationships with physicians, nursing, and interdisciplinary teams to support patient care
Facilitate effective communication within the pharmacy team and across clinical programs
Participate on committees and working groups related to medication management and patient safety
Financial & Resource Management
Support budget planning and monitoring for pharmacy operations
Contribute to cost-conscious decision-making, including inventory management and product utilization
Assist with procurement processes and vendor relationships as required
Human Resources & Team Development
Foster a positive, collaborative work environment aligned with GBGH’s mission, vision, and values
Provide coaching, mentorship, and performance management for pharmacy staff
Support staff education, training, and professional development
WHAT YOU BRING
We are looking for a patient- and team-focused leader who combines thoughtful planning with a strong drive for action. You ensure safe, efficient medication-use practices within a hospital setting, value consistent processes, and collaborate effectively with interdisciplinary care teams to support high-quality patient care. You translate fiscal and operational priorities into day-to-day practice and exercise sound judgment in managing workload, regulatory compliance, and a safe, effective medication-use system.
Leading with kindness, integrity, and accountability, you support and develop your team, promote a culture of safety and continuous improvement, and recognize the contributions of others to build a collaborative, high-performing pharmacy team.
Experience & Credentials
Bachelor of Science in Pharmacy (PharmD preferred)
Registered and in good standing with the Ontario College of Pharmacists, Part A
Minimum five (5) years of hospital pharmacy experience
Demonstrated leadership experience in a hospital or healthcare environment
Experience supporting quality improvement, accreditation processes, and/or medication safety initiatives
Strong knowledge of medication management systems, regulatory requirements, and best practices
Skills & Competencies
Strong leadership, interpersonal, and team-building skills
Excellent communication and collaboration abilities
Demonstrated analytical, problem-solving, and decision-making skills
Ability to manage competing priorities in a dynamic healthcare environment
Proficiency with Microsoft Office Suite
Commitment to GBGH Values and Purpose Statement
Exceptional operational, financial, and systems thinking
Strong data literacy—comfortable using metrics to drive decisions
Demonstrated success leading change and transformation
Why GBGH
This is a place where You and your work will be visible, valued, and impactful.
At GBGH, you will:
Lead in an environment that embraces change and innovation
Work alongside leaders and teams committed to collaboration, a positive culture, and doing better together
Help shape solutions to real system challenges—not just manage them
Be part of a culture grounded in “Making Excellent Care Personal”
THE HOSPITAL
Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as an anchor of our vibrant community.
With an annual budget of approximately $90 million, a robust staff of over 800 professionals, and a network of over 150 professional staff, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 40,000 sq ft expansion off our emergency department to offer comprehensive mental health services and planning for a new state-of-the-art hospital facility at our current site. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.
Health, Safety & Work-Life Balance
Join us in a culture where your well-being is a top priority. Health and safety are of utmost importance at GBGH. We're dedicated to providing a safe workplace and encourage active participation from all team members.
Hours of work are 08:00 - 16:00. At GBGH, we prioritize work-life balance, valuing our employees' well-being. Where possible can provide flexibility in working hours to accommodate a variety of schedules and support individual life commitments.
Ready to Make an Impact?
If you are a leader who gets things done, thrives in complexity, and wants to accelerate improvement in a meaningful way , we want to hear from you.
Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community. Please submit your application through GBGH Career Opportunities page to this opportunity, by August 7, 2026, at 0900hrs EST.
We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.
GBGH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.
This employer uses artificial intelligence technology to assist in screening, assessing, or selecting applicants for this position. Recruiters review all results.
Baycrest
Baycrest Hospital
has an exciting opportunity for a
Manager, Quality, Safety & Accreditation
Posting Number: 9920
Position Type: Full Time
Bi-Weekly Hours: 70 Hours
Union: Non-Union
About Us
Baycrest Hospital and the Apotex Jewish Home for the Aged provide specialized geriatric care for older adults with complex medical, cognitive and dementia-related needs. As Canada’s only health system fully dedicated to aging and brain health, we bring together compassionate care, clinical excellence and leading expertise in dementia care, cognitive health and seniors’ wellness.
Our integrated continuum — spanning hospital care, long-term care and community-based seniors’ services — ensures every older adult benefits from evidence-based practice, geriatric medicine and a team deeply experienced in aging and brain-health care.
Job Summary
Reporting to the Chief Heritage and Quality Officer, the Manager, Quality, Safety & Accreditation leads the planning, implementation, and evaluation of quality improvement, patient/resident safety, and accreditation activities. The Manager also ensures compliance with regulatory standards while driving a culture of continuous improvement, safety, and person-centred care. Concurrent with this role, the Manager serves as the Lead for the Seniors Quality Leap Initiative (SQLI) Secretariat, a North American consortium that supports service providers in aging care improve care quality housed at Baycrest.
The incumbent will provide direct leadership to the quality portfolios in the hospital and long-term care home and function as a liaison with key internal and external stakeholders.
The Manager is responsible for supporting the direction for the hospital and long-term care home’s quality improvement programs. They monitor and evaluate performance and actively guide the identification of priorities, set improvement direction and support the implementation of initiatives that drive measurable impact. The Manager also provides leadership and expertise in patient safety and will contribute to the development of systems to reduce the potential for error that may contribute to unintended adverse client outcomes.
Grounded in the principles of the Quintuple Aim, the Manager ensures that quality and safety initiatives advance improvements in the patient and resident (client) experience, population health outcomes, provider and staff experience, value and stewardship of resources, and health equity.
Key Responsibilities
Quality
Leads the development, implementation, monitoring, and evaluation of organization-wide quality improvement programs and initiatives in collaboration with leadership and quality committees.
Provides direction, coaching, and expertise to leaders and teams in establishing and achieving quality improvement goals, including oversight of annual Quality Improvement Plans and rapid cycle improvement initiatives.
Oversees quality improvement processes across the hospital, including the analysis and interpretation of quality indicators, scorecards, and performance metrics to support data-driven decision-making and actionable outcomes.
Ensures organizational compliance with applicable quality, healthcare, and long-term care legislation, and escalates significant quality or risk-related matters to Senior Leadership and external stakeholders as required.
Provides operational and strategic leadership for SQLI initiatives, including governance support, stakeholder and partner relations, budget oversight, contract management, and coordination of consortium activities and meetings.
Safety
Serves as an organizational expert and resource on client safety best practices, promoting a strong culture of safety across the hospital.
Oversees the Safety Event Reporting System (SERS), including the tracking, analysis, evaluation, and reporting of safety events and trends.
Leads and supports the investigation and management of high-risk safety events, including root cause analysis and the development and monitoring of corrective action plans.
Develops, implements, and sustains patient/client safety improvement initiatives and strategies to enhance organizational learning and continuous improvement.
Facilitates effective communication and collaboration with leaders and staff to identify risks, share safety-related information, and implement solutions that improve safety outcomes.
Accreditation
Leads organizational preparation and readiness activities for Accreditation, ensuring compliance with Accreditation Canada standards and requirements.
Coordinates the collection, review, and organization of accreditation documentation for submission to Accreditation Canada.
Develops and facilitates education, training, and capacity-building initiatives to support accreditation readiness and continuous quality improvement across the organization.
Administration
Provides leadership and day-to-day management of the Quality and Safety team.
Co-chairs key quality committees and prepares briefing materials, status updates, and reports for committees, senior leadership, and the Board.
Leads and supports quality and safety initiatives using established improvement methodologies to drive measurable outcomes.
Oversees the coordination, analysis, and reporting of quality of life and resident experience surveys, presenting findings and recommendations to relevant committees and stakeholders.
Develops and produces reports and dashboards to support senior leadership and the Board in monitoring performance, planning, and decision-making.
Who You Are
You bring superior communication skills and can tailor messaging effectively to diverse audiences across all levels of the organization.
You are a skilled influencer and relationship builder, able to engage stakeholders, establish credibility, and drive alignment while constructively challenging the status quo to enable positive change.
You excel at simplifying complexity, translating data and information into clear, concise, and actionable insights that support decision-making.
You are an effective and credible leader, with strong facilitation and presentation skills, capable of motivating teams and fostering collaboration in a fast-paced, client-focused environment.
You are highly organized and adaptable, with strong time management skills and the ability to manage multiple competing priorities with confidence and composure.
You bring proven project management, change management, quality improvement and safety expertise, along with strong skills in data collection, analysis, and report writing to support evidence-informed decision-making.
What You Bring
Masters’ degree in healthcare, business, engineering or related field;
Completion of courses or certifications in quality improvement, LEAN, agile/experimental design;
Regulated Health Professional with current certificate to practice is an asset;
Educational preparation in quality improvement, certificate in quality improvement or equivalent training in the use of quality improvement methods and tools;
Minimum five (5) years progressive leadership and management in a health care setting preferred;
Minimum three (3) years’ experience in identifying, implementing and monitoring safety initiatives within a health-care environment;
Minimum three (3) years’ experience in facilitating quality improvement, applying quality improvement methods and tools and an ability to coach and mentor staff;
Demonstrated use of various data sources (i.e. Canadian Institute of Health Information data base, interRAI, client experience surveys, demonstrated expertise in the integration and application of patient safety related investigation/reporting approaches including root cause analysis, LEAN, PDSA;
Proficiency in use of office support software (Word, Excel, PowerPoint and Access) and quality tools software packages (i.e. Visio);
Demonstrated ability to evaluate outcomes using a balanced scorecard perspective.
Compensation
At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.
For this position, the salary range is $102,072 to $127,590.
Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.
Baycrest Hospital
has an exciting opportunity for a
Manager, Quality, Safety & Accreditation
Posting Number: 9920
Position Type: Full Time
Bi-Weekly Hours: 70 Hours
Union: Non-Union
About Us
Baycrest Hospital and the Apotex Jewish Home for the Aged provide specialized geriatric care for older adults with complex medical, cognitive and dementia-related needs. As Canada’s only health system fully dedicated to aging and brain health, we bring together compassionate care, clinical excellence and leading expertise in dementia care, cognitive health and seniors’ wellness.
Our integrated continuum — spanning hospital care, long-term care and community-based seniors’ services — ensures every older adult benefits from evidence-based practice, geriatric medicine and a team deeply experienced in aging and brain-health care.
Job Summary
Reporting to the Chief Heritage and Quality Officer, the Manager, Quality, Safety & Accreditation leads the planning, implementation, and evaluation of quality improvement, patient/resident safety, and accreditation activities. The Manager also ensures compliance with regulatory standards while driving a culture of continuous improvement, safety, and person-centred care. Concurrent with this role, the Manager serves as the Lead for the Seniors Quality Leap Initiative (SQLI) Secretariat, a North American consortium that supports service providers in aging care improve care quality housed at Baycrest.
The incumbent will provide direct leadership to the quality portfolios in the hospital and long-term care home and function as a liaison with key internal and external stakeholders.
The Manager is responsible for supporting the direction for the hospital and long-term care home’s quality improvement programs. They monitor and evaluate performance and actively guide the identification of priorities, set improvement direction and support the implementation of initiatives that drive measurable impact. The Manager also provides leadership and expertise in patient safety and will contribute to the development of systems to reduce the potential for error that may contribute to unintended adverse client outcomes.
Grounded in the principles of the Quintuple Aim, the Manager ensures that quality and safety initiatives advance improvements in the patient and resident (client) experience, population health outcomes, provider and staff experience, value and stewardship of resources, and health equity.
Key Responsibilities
Quality
Leads the development, implementation, monitoring, and evaluation of organization-wide quality improvement programs and initiatives in collaboration with leadership and quality committees.
Provides direction, coaching, and expertise to leaders and teams in establishing and achieving quality improvement goals, including oversight of annual Quality Improvement Plans and rapid cycle improvement initiatives.
Oversees quality improvement processes across the hospital, including the analysis and interpretation of quality indicators, scorecards, and performance metrics to support data-driven decision-making and actionable outcomes.
Ensures organizational compliance with applicable quality, healthcare, and long-term care legislation, and escalates significant quality or risk-related matters to Senior Leadership and external stakeholders as required.
Provides operational and strategic leadership for SQLI initiatives, including governance support, stakeholder and partner relations, budget oversight, contract management, and coordination of consortium activities and meetings.
Safety
Serves as an organizational expert and resource on client safety best practices, promoting a strong culture of safety across the hospital.
Oversees the Safety Event Reporting System (SERS), including the tracking, analysis, evaluation, and reporting of safety events and trends.
Leads and supports the investigation and management of high-risk safety events, including root cause analysis and the development and monitoring of corrective action plans.
Develops, implements, and sustains patient/client safety improvement initiatives and strategies to enhance organizational learning and continuous improvement.
Facilitates effective communication and collaboration with leaders and staff to identify risks, share safety-related information, and implement solutions that improve safety outcomes.
Accreditation
Leads organizational preparation and readiness activities for Accreditation, ensuring compliance with Accreditation Canada standards and requirements.
Coordinates the collection, review, and organization of accreditation documentation for submission to Accreditation Canada.
Develops and facilitates education, training, and capacity-building initiatives to support accreditation readiness and continuous quality improvement across the organization.
Administration
Provides leadership and day-to-day management of the Quality and Safety team.
Co-chairs key quality committees and prepares briefing materials, status updates, and reports for committees, senior leadership, and the Board.
Leads and supports quality and safety initiatives using established improvement methodologies to drive measurable outcomes.
Oversees the coordination, analysis, and reporting of quality of life and resident experience surveys, presenting findings and recommendations to relevant committees and stakeholders.
Develops and produces reports and dashboards to support senior leadership and the Board in monitoring performance, planning, and decision-making.
Who You Are
You bring superior communication skills and can tailor messaging effectively to diverse audiences across all levels of the organization.
You are a skilled influencer and relationship builder, able to engage stakeholders, establish credibility, and drive alignment while constructively challenging the status quo to enable positive change.
You excel at simplifying complexity, translating data and information into clear, concise, and actionable insights that support decision-making.
You are an effective and credible leader, with strong facilitation and presentation skills, capable of motivating teams and fostering collaboration in a fast-paced, client-focused environment.
You are highly organized and adaptable, with strong time management skills and the ability to manage multiple competing priorities with confidence and composure.
You bring proven project management, change management, quality improvement and safety expertise, along with strong skills in data collection, analysis, and report writing to support evidence-informed decision-making.
What You Bring
Masters’ degree in healthcare, business, engineering or related field;
Completion of courses or certifications in quality improvement, LEAN, agile/experimental design;
Regulated Health Professional with current certificate to practice is an asset;
Educational preparation in quality improvement, certificate in quality improvement or equivalent training in the use of quality improvement methods and tools;
Minimum five (5) years progressive leadership and management in a health care setting preferred;
Minimum three (3) years’ experience in identifying, implementing and monitoring safety initiatives within a health-care environment;
Minimum three (3) years’ experience in facilitating quality improvement, applying quality improvement methods and tools and an ability to coach and mentor staff;
Demonstrated use of various data sources (i.e. Canadian Institute of Health Information data base, interRAI, client experience surveys, demonstrated expertise in the integration and application of patient safety related investigation/reporting approaches including root cause analysis, LEAN, PDSA;
Proficiency in use of office support software (Word, Excel, PowerPoint and Access) and quality tools software packages (i.e. Visio);
Demonstrated ability to evaluate outcomes using a balanced scorecard perspective.
Compensation
At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.
For this position, the salary range is $102,072 to $127,590.
Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.