Ontario Medical Association Toronto, ON, Canada
Jun 21, 2018Full time
A better, more responsive, more accessible Ontario healthcare system is in everyone’s interest. The Province’s Physicians have signalled that they are ready to take on an even broader strategic role in the planning and delivery of care to the people of Ontario. The Ontario Medical Association represents the political, clinical and economic interests of more than 41,000 Ontario physicians, residents and medical students. Supported by research and analytics, the OMA negotiates physician compensation with the Province and advances excellence in health care delivery, through Ontario’s physicians . As a part of its mission to advocate for the well-being of its members and the health of Ontarians, the OMA provides leadership for an accessible, sustainable, high quality health-care system. Its value-added services to members include Practice Management & Education and a Member Affinity Program. You can add your vision, member focus and accountability to a motivated and energized OMA team. Director, Member Experience Reporting to the Senior Director, Member Relations, the Director, Member Experience, is responsible for the creation and implementation of the member experience strategy, leading the Member Experience Council, and strengthening and directing constituency services. The Director will contribute to the development of organizational strategy, leading staff to achieve OMA priorities, generating and consolidating advice for the Board, and ensuring the voice of the membership is a central part of all that we do at the OMA. The Director is also responsible for facilitating and creating new and innovative ways to engage members in a two-way dialogue with the organization and to speak to them in ways that are easy and effective for them. They will employ forward-thinking, innovative approaches to serving and cultivating meaningful relationships with the 41,000-strong membership, with the objective of improving the Association’s approach to communicating with them, serving them, and addressing their needs. The ideal candidate will bring a minimum of 10 years of relevant expertise in bringing exceptional service and experience to their organization’s members, constituents, or stakeholders. He/she will have experience cultivating positive and meaning change, building and redesigning processes for optimal efficiency, strong business acumen and political acuity. Knowledge of the healthcare system environment in Ontario is a distinct asset. Interested candidates should forward their resume, including salary expectations to the Human Resources Department at email@example.com by July 13, 2018 . We regret that only those selected for an interview will be contacted. Ontario Medical Association is an equal opportunity employer. We will accommodate your needs under the Ontario Human Rights Code.