Canadian Mental Health Association, Simcoe County
Jan 20, 2023Full time
CLASSIFICATION: Director of Quality, Risk, and Corporate Performance - Temporary, Full-Time (48 months) - Barrie, ON. JOB SUMMARY: The Canadian Mental Health Association, Simcoe County seeks a Director, who, in accordance with the agency’s policies, standards, and guidelines, is responsible for the operation and coordination of the agency’s quality, risk and corporate performance programs. This portfolio includes four discrete programs/accountabilities: (1) Data & Decision Support, (2) Quality & Professional Practice, (3) Facilities Management and Security, (4) Information Technology & Cybersecurity. The Director will be the designated Privacy Officer. DUTIES AND RESPONSIBILITIES: 1. Organizational Assist in the planning, implementation, and evaluation of programs and services. Have expertise in risk management, quality improvement (QI) and continuous process improvement (CPI) of direct service/corporate programs at a team, agency, and system level. Provide forward thinking and innovative insights to lead the development and implementation for advancing agency processes, procedures, policies, standards, and evidence-based guidelines. Participate in internal and external committee meetings as required and accountable for the Quality & Risk Management Committee that oversees quality and risk mitigation strategies. Work in collaboration with the Senior Leadership Team (SLT) and Management Team towards the achievement of the agency mission, strategic priorities and operational directions and goals. Lead the 2023 Accreditation process, as per the renewal cycle. Promote effective employee relations by encouraging increased engagement, integration and workforce optimization as well as promoting and encouraging lifelong learning, professional development, ‘Just Culture’ principles and accountability. 2. Programs and Services Contribute to CMHA's vision for client service excellence, including continuously assessing client care advancements, technologies, and their implementation. Provide leadership in the agency’s Strategic Plan, and assigned accountabilities. Participate as a member of the SLT, Management Team, assigned Board Committee(s), and other committees as co-determined with the CEO. Chair the Quality & Risk Management (QRM) Committee, in consultation with SLT. Lead/participate in the development of policies, procedures, and standards as related to your portfolio, ensuring compliance with all relevant legislation. Liaise with the portfolio staff to develop an annual review of programs and report to SLT. Assist in the development of funding proposals, as approved by the CEO. Collaborate/consult with CEO, SLT, Managers and Program Teams to discuss matters of relevance and oversee issues management and risk mitigation strategies. Provide direction to portfolio staff in the area of industry standards, quality improvement, program expansion, change management, and best practices. With each portfolio manager/staff, drive data-driven decision-making and ensure compliance with the performance requirements of funding sources. Champion knowledge transfer and exchange activities, with the SLT and Learning Organization and Professional Practice Committees to promote professional growth. Provide support and training to the Management Team, including advice and guidance on relevant legislation and quality improvement best practices and enterprise risk management. Embrace the CMHA ‘Open Door Policy’, allowing any agency staff access to receiving guidance and support on quality, risk, privacy and corporate performance issues. Serve as the Privacy Officer and work with management team and program staff to ensure compliance with privacy training, manage privacy breaches and address personal health information requests. Liaise with Information and Privacy Commissioner of Ontario. Lead/support establishment of e-solutions to improve corporate performance. 3. Monitoring and Evaluation Monitor the effectiveness of assigned programs/corporate systems and recommend process improvements with a goal toward efficiencies/effectiveness (i.e., best practice, evidence-based, industry standards, etc.). Implement and evaluation of Quality and Risk Management strategies, building upon actions identified within the 2021 to 2025 CMHA SCB Strategic Plan Contribute to agency-wide annual all staff retreat and program review days. Participate in the development/implementation of program-specific evaluation tools. Prepare monthly updates, quarterly and annual program reports. Co-create meaningful and aligned outcome measures for corporate performance (both funded performance targets and desired corporate/strategic outcomes and impacts). Develop an annual Balanced Scorecard, in collaboration with the Quality & Risk Asset Management (QRAM) Committee of the Board that aligns strategic priorities/objectives. Update quarterly scorecard reports and present to the CEO, SLT and Board of Directors. Promote client documentation that meets standards of practice and confidentiality and identify improvements in documentation quality. 4. Administrative and Financial Participate in the development of the Quality, Risk & Corporate Performance portfolio’s operating budget. Compile monthly, quarterly, and annual statistical summary reports as well as other records of agency activities in accordance with agency policies and industry standards. Assist in proposal development, implementation plans and financial monitoring. Ensure quality, risk and privacy incidents are reported, reviewed and mitigation strategies implemented and evaluated. Trends are reviewed with management team and Board. Liaise with SLT and People (HR) Committee in the development, review, and maintenance of the agency’s QRM and QRAM policies and procedures. Assist in the development of the agency’s annual budget. 5. Community Relations Maintain positive relationships with community partners, networks/coalitions, CMHA branches, CMHA Ontario, professional organizations, government officials and other relevant organizations/resources. Liaise with other agencies and community partners regarding Quality, Risk & Corporate Performance issues and resolve issues in a collaborative manner that is time-sensitive. Participate in public speaking events on behalf of the agency to facilitate public awareness of addictions, mental health, and the agency’s strategic plan, priorities and initiatives. Assist in the training and mentoring of students, new staff, colleagues and/or volunteers. 6. People Management (portfolio level) Provide direction, guidance, training and regular written supervision and performance evaluations in a timely manner, discussing and assisting portfolio staff who report directly, with their growth and development, as per policies. Oversee the workforce planning, including recruitment efforts for portfolio. Prepare and monitor work schedules, and enter bi-weekly timecards to payroll software. Approve overtime, vacation, and other leaves as per agency policies. KNOWLEDGE, SKILL AND BEHAVIOURAL COMPETENCIES REQUIRED: Authentic leadership style and strong management capabilities. Strategic planning experience and knowledge of how the vision, mission, values and strategic directions relate to operational decisions/actions for risk management, quality improvement, professional practice, staff engagement, people management and health and safety. Embrace our harm reduction and client and family-centred recovery model, and demonstrate understanding of trauma-informed approaches, basic principles and practices of not-for-profit community-based service delivery. Be empathetic to those living with mental health, addictions and gambling issues. Commitment to a client and family-centred care and be responsive to client and family complaints and concerns, when appropriate. Understand of federal/provincial/local legislation as well as government policies, procedures, and directives pertaining to services provided by the agency. Understand provincial policy imperatives related to mental health and addictions (MHA) system transformation, including provincial structures, i.e. MHA Centre of Excellence. Sound project management, change management and transitions management skills. Understand adult learning principles (assessment, planning, implementation and evaluation). Excellent interpersonal and networking skills with the ability to influence stakeholders through diplomacy as well as negotiation skills in direct service/organizational/system advocacy. Superior conflict management, problem solving, and decision-making skills. Exceptional verbal and written communication skills. Passion for working in health care is a strong asset. REQUIRED QUALIFICATIONS: Minimum eight (8) years’ experience in health and human services delivery. Minimum five (5) years in management (inclusive or separate than 8 years industry experience). Must have two of the following: Minimum undergraduate degree in Regulated Health Profession/Profession mandatory and graduate level education and/or other certification valued. Experience in human services, addiction, mental health and addiction services, social services, and senior management. Deep experience and proven results in quality/process improvement, enterprise risk management and/or Accreditation Canada assessments. Experience in not-for-profit and/or community-based organizations. Experience working in a non-unionized environment an asset. Fluency in French would be considered an asset. Legally able to work in Canada. SALARY SCALE: $97,625 - $103,085 HOURS OF WORK: 35 hours per week within a flexible framework to respond to portfolio/agency needs. **ALL NEW HIRES MUST BE VACCINATED AGAINST COVID-19 - HOWEVER THIS IS SUBJECT TO AN EXCEPTION PURSUANT TO THE ONTARIO HUMAN RIGHTS CODE** We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.