Boyden
The University of Ottawa Heart Institute is Canada's largest and foremost heart health centre dedicated to understanding, treating and preventing heart disease. It provides unparalleled care to its patients, is the country's main influencer when it comes to preventing heart disease, and is a world-renowned research centre that brings science from bench to bedside. The Heart Institute's promise remains the very pillar on which it was built: Always putting patients first.
The Institute’s 1,400 physicians, nurses, researchers, technicians and allied health professionals handle over 245,000 patient visits every year while maintaining patient satisfaction scores that are among some of the highest in Ontario. Due to the retirement of the incumbent, UOHI is seeking its next Senior Vice President (SVP), Clinical Operations.
Reporting to the President & CEO, the SVP provides strategic leadership for all aspects of patient care and the development and delivery of the Heart Institute’s clinical services and operations. The SVP works collaboratively with the other members of the UOHI Management Team and the Institute’s partners and stakeholders across Eastern Ontario to define and support the Institute’s growth and success as a key cardiac referral centre ensconced into a period of exciting expansion and change.
As a strong candidate you are an experienced and highly credible clinical leader, ideally with specialization in cardiac or critical care. UOHI will benefit from your deep clinical operations experience and track record of success in facilitating operational and cultural change while keeping patient care at the forefront. Adept at creating effective relationships with all audiences whether they are clinical, academic or community in orientation, you are an outstanding negotiator and influencer, highly respected for your integrity, honesty, openness, transparency, and bent to collaboration. You combine a strong business and financial acumen with systems level thinking and a desire to challenge the status quo both locally and regionally. To do so will require a high degree of executive maturity, professionalism, resiliency and conviction. Dynamic, thoughtful, energetic, visible, and engaging are all other adjectives that peers would use to describe you. You have a natural flair for, and interest in, health human resources, labour relations, talent management and succession planning. You are an inclusive team leader who enjoys coaching and mentoring. Authentic, engaging and leading by example, you will be sensitive to the stewardship of UOHI’s academic mission while playing a key role in advancing the dedicated and hardworking patient first culture that UOHI espouses. Bilingualism in English and French is an asset. A graduate level of education in a relevant field (business or health administration, nursing, etc.) is preferred.
If you are interested in joining one of Canada’s most distinguished heart health centres, please send your cover letter and CV in confidence to Andrew Dumont and Marie-Helene Gaudreault at adumont@boyden.com and mgaudreault@boyden.com .
We thank all applicants for their interest, however only those under consideration for the role will be contacted.
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L’Institut de cardiologie de l’Université d’Ottawa (ICUO) est le centre de santé cardiovasculaire le plus important et le plus innovateur au Canada, qui se consacre à la recherche, au traitement et à la prévention des maladies du cœur. En plus d’offrir des soins de qualité exceptionnelle, il est un acteur de premier plan dans la prévention des maladies du cœur au Canada et un centre de recherche de calibre mondial où le savoir passe du laboratoire au chevet des patients. Sa promesse est la pierre angulaire sur laquelle il repose depuis sa création : donner la priorité aux patients.
Chaque année, les 1400 médecins, infirmières, chercheurs, techniciens et professionnels paramédicaux de l’ICUO reçoivent plus de 245 000 visites de patients tout en maintenant un taux de satisfaction des patients parmi les plus élevés en Ontario. L’ICUO cherche actuellement à pourvoir le poste de premier vice-président ou première vice-présidente (PVP), Services cliniques afin de combler un départ à la retraite.
Le ou la PVP relève du président-directeur général de l’ICUO et assure la direction stratégique de chaque aspect des soins aux patients ainsi que du développement et de l’exécution des services et activités cliniques. Cette personne travaille en collaboration avec les autres membres de l’équipe de direction de l’ICUO ainsi qu’avec divers partenaires et parties prenantes de l’Est ontarien pour modeler et soutenir le développement fructueux de l’ICUO en tant qu’important centre d’aiguillage en santé cardiaque en pleine période de croissance et de transformation.
La personne idéale est une leader chevronnée et hautement crédible dans le domaine des soins cliniques, préférablement spécialisée en soins cardiaques ou intensifs. Elle fera profiter l’ICUO de son expérience clinique approfondie et de sa capacité éprouvée à faciliter des changements opérationnels et culturels tout en préservant l’excellence des soins. Très habile pour nouer des relations fructueuses en milieu clinique, universitaire, communautaire ou autre, elle est une personne influente et une négociatrice hors pair, respectée pour son attitude intègre, honnête, ouverte, transparente et collaborative. Elle possède un grand sens des affaires et des finances ainsi qu’une perspective systémique. Elle est prête à remettre en question le statu quo aux échelles locale et régionale, et manifeste toute la maturité, le professionnalisme, la résilience et la conviction nécessaires pour y arriver. Elle est souvent décrite comme une personne dynamique, attentionnée, énergique, visible et engageante. Elle est naturellement douée pour les ressources humaines, les relations de travail, la gestion des talents et la planification de la relève, domaines qui l’intéressent beaucoup. Comme chef d’équipe, elle prône l’inclusion et joue le rôle de coach et mentor avec plaisir. Leader authentique et sympathique qui mène par l’exemple, elle tient à préserver la mission d’enseignement de l’ICUO et joue un rôle clé dans la promotion de la culture axée sur le patient à laquelle l’ICUO adhère avec ardeur et dévouement. Le bilinguisme (anglais et français) est un atout. Une maîtrise ou un doctorat dans un domaine pertinent (gestion des affaires ou de la santé, soins infirmiers, etc.) est préférable.
Si la perspective de travailler au sein d’un des meilleurs centres de santé cardiovasculaire au Canada vous intéresse, veuillez envoyer votre lettre de présentation et votre CV en toute confidentialité à Andrew Dumont ( adumont@boyden.com ) et Marie-Hélène Gaudreault ( mgaudreault@boyden.com ).
Nous remercions tous les candidats et candidates de leur intérêt pour le poste. Veuillez toutefois noter que nous ne communiquerons qu’avec les personnes retenues pour une entrevue.
The University of Ottawa Heart Institute is Canada's largest and foremost heart health centre dedicated to understanding, treating and preventing heart disease. It provides unparalleled care to its patients, is the country's main influencer when it comes to preventing heart disease, and is a world-renowned research centre that brings science from bench to bedside. The Heart Institute's promise remains the very pillar on which it was built: Always putting patients first.
The Institute’s 1,400 physicians, nurses, researchers, technicians and allied health professionals handle over 245,000 patient visits every year while maintaining patient satisfaction scores that are among some of the highest in Ontario. Due to the retirement of the incumbent, UOHI is seeking its next Senior Vice President (SVP), Clinical Operations.
Reporting to the President & CEO, the SVP provides strategic leadership for all aspects of patient care and the development and delivery of the Heart Institute’s clinical services and operations. The SVP works collaboratively with the other members of the UOHI Management Team and the Institute’s partners and stakeholders across Eastern Ontario to define and support the Institute’s growth and success as a key cardiac referral centre ensconced into a period of exciting expansion and change.
As a strong candidate you are an experienced and highly credible clinical leader, ideally with specialization in cardiac or critical care. UOHI will benefit from your deep clinical operations experience and track record of success in facilitating operational and cultural change while keeping patient care at the forefront. Adept at creating effective relationships with all audiences whether they are clinical, academic or community in orientation, you are an outstanding negotiator and influencer, highly respected for your integrity, honesty, openness, transparency, and bent to collaboration. You combine a strong business and financial acumen with systems level thinking and a desire to challenge the status quo both locally and regionally. To do so will require a high degree of executive maturity, professionalism, resiliency and conviction. Dynamic, thoughtful, energetic, visible, and engaging are all other adjectives that peers would use to describe you. You have a natural flair for, and interest in, health human resources, labour relations, talent management and succession planning. You are an inclusive team leader who enjoys coaching and mentoring. Authentic, engaging and leading by example, you will be sensitive to the stewardship of UOHI’s academic mission while playing a key role in advancing the dedicated and hardworking patient first culture that UOHI espouses. Bilingualism in English and French is an asset. A graduate level of education in a relevant field (business or health administration, nursing, etc.) is preferred.
If you are interested in joining one of Canada’s most distinguished heart health centres, please send your cover letter and CV in confidence to Andrew Dumont and Marie-Helene Gaudreault at adumont@boyden.com and mgaudreault@boyden.com .
We thank all applicants for their interest, however only those under consideration for the role will be contacted.
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L’Institut de cardiologie de l’Université d’Ottawa (ICUO) est le centre de santé cardiovasculaire le plus important et le plus innovateur au Canada, qui se consacre à la recherche, au traitement et à la prévention des maladies du cœur. En plus d’offrir des soins de qualité exceptionnelle, il est un acteur de premier plan dans la prévention des maladies du cœur au Canada et un centre de recherche de calibre mondial où le savoir passe du laboratoire au chevet des patients. Sa promesse est la pierre angulaire sur laquelle il repose depuis sa création : donner la priorité aux patients.
Chaque année, les 1400 médecins, infirmières, chercheurs, techniciens et professionnels paramédicaux de l’ICUO reçoivent plus de 245 000 visites de patients tout en maintenant un taux de satisfaction des patients parmi les plus élevés en Ontario. L’ICUO cherche actuellement à pourvoir le poste de premier vice-président ou première vice-présidente (PVP), Services cliniques afin de combler un départ à la retraite.
Le ou la PVP relève du président-directeur général de l’ICUO et assure la direction stratégique de chaque aspect des soins aux patients ainsi que du développement et de l’exécution des services et activités cliniques. Cette personne travaille en collaboration avec les autres membres de l’équipe de direction de l’ICUO ainsi qu’avec divers partenaires et parties prenantes de l’Est ontarien pour modeler et soutenir le développement fructueux de l’ICUO en tant qu’important centre d’aiguillage en santé cardiaque en pleine période de croissance et de transformation.
La personne idéale est une leader chevronnée et hautement crédible dans le domaine des soins cliniques, préférablement spécialisée en soins cardiaques ou intensifs. Elle fera profiter l’ICUO de son expérience clinique approfondie et de sa capacité éprouvée à faciliter des changements opérationnels et culturels tout en préservant l’excellence des soins. Très habile pour nouer des relations fructueuses en milieu clinique, universitaire, communautaire ou autre, elle est une personne influente et une négociatrice hors pair, respectée pour son attitude intègre, honnête, ouverte, transparente et collaborative. Elle possède un grand sens des affaires et des finances ainsi qu’une perspective systémique. Elle est prête à remettre en question le statu quo aux échelles locale et régionale, et manifeste toute la maturité, le professionnalisme, la résilience et la conviction nécessaires pour y arriver. Elle est souvent décrite comme une personne dynamique, attentionnée, énergique, visible et engageante. Elle est naturellement douée pour les ressources humaines, les relations de travail, la gestion des talents et la planification de la relève, domaines qui l’intéressent beaucoup. Comme chef d’équipe, elle prône l’inclusion et joue le rôle de coach et mentor avec plaisir. Leader authentique et sympathique qui mène par l’exemple, elle tient à préserver la mission d’enseignement de l’ICUO et joue un rôle clé dans la promotion de la culture axée sur le patient à laquelle l’ICUO adhère avec ardeur et dévouement. Le bilinguisme (anglais et français) est un atout. Une maîtrise ou un doctorat dans un domaine pertinent (gestion des affaires ou de la santé, soins infirmiers, etc.) est préférable.
Si la perspective de travailler au sein d’un des meilleurs centres de santé cardiovasculaire au Canada vous intéresse, veuillez envoyer votre lettre de présentation et votre CV en toute confidentialité à Andrew Dumont ( adumont@boyden.com ) et Marie-Hélène Gaudreault ( mgaudreault@boyden.com ).
Nous remercions tous les candidats et candidates de leur intérêt pour le poste. Veuillez toutefois noter que nous ne communiquerons qu’avec les personnes retenues pour une entrevue.
Grand River Hospital
JOB SUMMARY:
Reporting to the VP Corporate Services & CFO, the Director, Finance is responsible for financial planning and analysis, financial modeling, financial strategy, organizational performance reporting and capital budgeting. Functions reporting to the Director include Financial Planning and Analysis, Case Costing, Financial Accounting and Reporting, including treasury management, general accounting, property insurance, contract management, accounts payable and accounts receivable, Patient Accounts, Capital Budgeting and Payroll. The role requires a strong collaborative leader who can cultivate partnerships within and beyond Grand River Hospital to enable improvement in health service delivery. The Director plays a key role in the hospital’s approach to funding reform, long range financial planning in addition to financial aspects of the development of an integrated system of care in the Kitchener-Waterloo Region.
Responsibilities Include:
Leading annual and multi-year operating and capital budgeting processes while providing practical strategic advice that supports the hospital in achieving its financial goals and objectives
Leading detailed monthly, quarterly and annual reporting, monitoring and forecasting of the hospital’s financial position. This includes developing and implementing appropriate analytical tools for reviewing financial and statistical information to enable effective decision making.
Supporting Compliance Filings and Reporting for the KW Pension Plan
Contributing financial expertise and analysis in support of innovative approaches to health system and health funding reform, models of care, procurement and analytics
A focus on quality improvement through ongoing monitoring and implementation of initiatives and remedies to provide high quality financial services to all stakeholders
Working with government and agencies including the Ministry of Health and FSRA
Liaising with external service providers such as Cerner, INFOR, audit firms and bankers
Monitoring compliance and producing all required attestations and similar compliance declarations
Working with the GRH Foundation to identify resources and opportunities support of the operating and capital budget
Supporting the growth and development of financial literacy and acumen within GRH
Supporting the hospital’s planning and execution of work related to internal and external audits
Supporting the hospital’s journey to improve performance based decision making with a clear focus on efficiency and service improvement through the provision of information
Regularly presenting to hospital senior leadership and on matters related to the financial health of the hospital
Directing and monitoring policies and procedures related to financial management
QUALIFICATIONS:
University Degree and professional accounting designation required (CPA or equivalent)
Minimum 5 years financial leadership at the management level
Previous related management and/or leadership experience within a healthcare setting would be an asset
Strong business acumen with solid experience in business management, financial planning, performance measurement and budgeting functions
Excellent analytical, problem-solving and decision-making skills with the ability to identify trends, establish benchmarks, as well as provide credible analysis and business recommendations
High emotional intelligence with excellent verbal and written communication skills, including the ability to articulate complex financial issues to a broad audience
Ability to work and thrive in a changing environment while experiencing financial constraints
Evidence of a collaborative leadership style with effective team building skills
Excellent decision making skills with the ability to form and defend independent judgment with the ability to influence others and outcomes
Excellent organizational and time management skills with the ability to effectively handle a large number of issues simultaneously
Ability to work effectively and efficiently under pressure/stressful conditions
Must be change orientated and possess an attitude of continuous improvement
APPLICATIONS WILL BE ACCEPTED UNTIL 10:00 A.M. ON October 23, 2019
Grand River Hospital strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources or your Recruitment Specialist for assistance.
JOB SUMMARY:
Reporting to the VP Corporate Services & CFO, the Director, Finance is responsible for financial planning and analysis, financial modeling, financial strategy, organizational performance reporting and capital budgeting. Functions reporting to the Director include Financial Planning and Analysis, Case Costing, Financial Accounting and Reporting, including treasury management, general accounting, property insurance, contract management, accounts payable and accounts receivable, Patient Accounts, Capital Budgeting and Payroll. The role requires a strong collaborative leader who can cultivate partnerships within and beyond Grand River Hospital to enable improvement in health service delivery. The Director plays a key role in the hospital’s approach to funding reform, long range financial planning in addition to financial aspects of the development of an integrated system of care in the Kitchener-Waterloo Region.
Responsibilities Include:
Leading annual and multi-year operating and capital budgeting processes while providing practical strategic advice that supports the hospital in achieving its financial goals and objectives
Leading detailed monthly, quarterly and annual reporting, monitoring and forecasting of the hospital’s financial position. This includes developing and implementing appropriate analytical tools for reviewing financial and statistical information to enable effective decision making.
Supporting Compliance Filings and Reporting for the KW Pension Plan
Contributing financial expertise and analysis in support of innovative approaches to health system and health funding reform, models of care, procurement and analytics
A focus on quality improvement through ongoing monitoring and implementation of initiatives and remedies to provide high quality financial services to all stakeholders
Working with government and agencies including the Ministry of Health and FSRA
Liaising with external service providers such as Cerner, INFOR, audit firms and bankers
Monitoring compliance and producing all required attestations and similar compliance declarations
Working with the GRH Foundation to identify resources and opportunities support of the operating and capital budget
Supporting the growth and development of financial literacy and acumen within GRH
Supporting the hospital’s planning and execution of work related to internal and external audits
Supporting the hospital’s journey to improve performance based decision making with a clear focus on efficiency and service improvement through the provision of information
Regularly presenting to hospital senior leadership and on matters related to the financial health of the hospital
Directing and monitoring policies and procedures related to financial management
QUALIFICATIONS:
University Degree and professional accounting designation required (CPA or equivalent)
Minimum 5 years financial leadership at the management level
Previous related management and/or leadership experience within a healthcare setting would be an asset
Strong business acumen with solid experience in business management, financial planning, performance measurement and budgeting functions
Excellent analytical, problem-solving and decision-making skills with the ability to identify trends, establish benchmarks, as well as provide credible analysis and business recommendations
High emotional intelligence with excellent verbal and written communication skills, including the ability to articulate complex financial issues to a broad audience
Ability to work and thrive in a changing environment while experiencing financial constraints
Evidence of a collaborative leadership style with effective team building skills
Excellent decision making skills with the ability to form and defend independent judgment with the ability to influence others and outcomes
Excellent organizational and time management skills with the ability to effectively handle a large number of issues simultaneously
Ability to work effectively and efficiently under pressure/stressful conditions
Must be change orientated and possess an attitude of continuous improvement
APPLICATIONS WILL BE ACCEPTED UNTIL 10:00 A.M. ON October 23, 2019
Grand River Hospital strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources or your Recruitment Specialist for assistance.
The Centre for Addiction and Mental Health (CAMH)
EMPLOYMENT OPPORTUNITY
Client Relations Officer Professional Practice
Position Description CAMH Professional Practice Office is recruiting a full-time, permanent Client Relations Officer.
Reporting to the Sr. Director, Quality, Innovation, Patient Safety and Experience, and working collaboratively with staff and physicians to promote an extraordinary/positive patient experience, the Client Relations Officer is responsible for responding to compliments, inquiries and complaints. The Client Relations Officer provides an objective resource for addressing client and family concerns in the system related to care and is responsible for leading the investigation of complaints, ensuring ensure that the investigative process is accountable, transparent, conducted with due diligence and that it is in compliance with the regulations pertaining to the patient relations process under ECFAA 2010.
In this role, you will work across all CAMH sites to provide a coordinating function for client and family feedback including compliments and complaints. You will work with a wide range of stakeholders internally and externally to the organization including the office of CAMH President and CEO, Physician in Chief, CAMH General Counsel, CAMH leaders and managers, Empowerment Council, Psychiatric Patient Advocates, Office of Family Engagement, Office of Provincial Ombudsman as well as staff in direct care. You will be accountable for ensuring that the feedback is documented and responded to in a timely manner. You will also prepare and present formal reports to CAMH leaders and the Clinical Quality Committee of the CAMH Board of Trustees. You will monitor performance of the patient relations process at CAMH, evaluate the outcomes and impacts, identify potential improvements, and implement same where appropriate. You will maintain linkages with external stakeholders and colleagues.
You will supervise and support staff within the client/patient relations service and support colleagues across CAMH in investigating the concerns and mediate disagreements as required. You will build trust and respect with stakeholders; share the patient/family experience perspective to inform decision making and use patient/family feedback to identify opportunities for improvement and impact change at both the individual and system level. As part of supporting a positive patient experience, you will actively participate in key CAMH initiatives and committees and engage with patients and families as part of quality reviews. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 100 Stokes Street.
Qualifications
Master’s degree and 5 years progressive experience in health care, preferably in mental health and addictions.
Regulated Health Professional with membership in good standing with the relevant regulatory college; membership in Ontario Patient Relations Association (OPRA) is an asset
Expert mental health clinical skills, including crisis intervention, in addition to a sophisticated understanding of complexity and nuance inherent to the mental health and addictions therapeutic milieu
Expert mediation and conflict resolution, preferably with formal training in Alternative Dispute Resolution techniques
Strong negotiation skills combined with an awareness of professional roles & functions of diverse disciplines within integrated clinical teams, and can effectively liaise with external programs & agencies. You must demonstrate the ability to provide leadership and organizational effectiveness in managing client/patient/family complaints/concerns, and a commitment to enabling clients/patients/family members to exercise their rights. Prior experience in a leadership capacity in patient relations is an asset.
Excellent communication (both oral and written), interpersonal, and presentation skills and should possess excellent judgment, tact and diplomacy to work with diverse teams and stakeholders.
Possess a compassionate and emotionally resilient approach to complex challenges inherent in a leadership role in a patient relations process
An in-depth understanding of the Ontario health care system and related legislation is required. This includes, but is not limited to, Excellent Care for All Act (ECFAA), 2010; Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Personal Health Information Protection Act, and Quality of Care Information Protection Act
Demonstrated skills to liaise effectively with stakeholders in the community on behalf of CAMH, demonstrated sensitivity to the principles of diversity and culture, the ability to challenge and to motivate others and the ability to forge strong relationships with staff and the clients they serve are required.
Excellent Computer skills (Access, Excel, Powerpoint, Project, Outlook, Feedback Monitor Pro, etc) and an understanding of databases are essential.
Demonstrated ability in oral presentation, data analysis and report generation and report-writing skills
Demonstrated awareness and adherence to established standards of professional practice and personal conduct
Bilingualism (French/English) or proficiency in a second language is an asset.
Please Note: This full-time, permanent position is not part of any Bargaining Unit.
Salary Range: Competitive Salary and Benefits
CAMH is a Tobacco-Free Organization.
CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.
As an employment equity employer CAMH actively seeks Aboriginal peoples, visible minorities, women, people with disabilities, (including people who have experienced mental health and substance use challenges), and additional diverse identities for our workforce.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.
EMPLOYMENT OPPORTUNITY
Client Relations Officer Professional Practice
Position Description CAMH Professional Practice Office is recruiting a full-time, permanent Client Relations Officer.
Reporting to the Sr. Director, Quality, Innovation, Patient Safety and Experience, and working collaboratively with staff and physicians to promote an extraordinary/positive patient experience, the Client Relations Officer is responsible for responding to compliments, inquiries and complaints. The Client Relations Officer provides an objective resource for addressing client and family concerns in the system related to care and is responsible for leading the investigation of complaints, ensuring ensure that the investigative process is accountable, transparent, conducted with due diligence and that it is in compliance with the regulations pertaining to the patient relations process under ECFAA 2010.
In this role, you will work across all CAMH sites to provide a coordinating function for client and family feedback including compliments and complaints. You will work with a wide range of stakeholders internally and externally to the organization including the office of CAMH President and CEO, Physician in Chief, CAMH General Counsel, CAMH leaders and managers, Empowerment Council, Psychiatric Patient Advocates, Office of Family Engagement, Office of Provincial Ombudsman as well as staff in direct care. You will be accountable for ensuring that the feedback is documented and responded to in a timely manner. You will also prepare and present formal reports to CAMH leaders and the Clinical Quality Committee of the CAMH Board of Trustees. You will monitor performance of the patient relations process at CAMH, evaluate the outcomes and impacts, identify potential improvements, and implement same where appropriate. You will maintain linkages with external stakeholders and colleagues.
You will supervise and support staff within the client/patient relations service and support colleagues across CAMH in investigating the concerns and mediate disagreements as required. You will build trust and respect with stakeholders; share the patient/family experience perspective to inform decision making and use patient/family feedback to identify opportunities for improvement and impact change at both the individual and system level. As part of supporting a positive patient experience, you will actively participate in key CAMH initiatives and committees and engage with patients and families as part of quality reviews. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 100 Stokes Street.
Qualifications
Master’s degree and 5 years progressive experience in health care, preferably in mental health and addictions.
Regulated Health Professional with membership in good standing with the relevant regulatory college; membership in Ontario Patient Relations Association (OPRA) is an asset
Expert mental health clinical skills, including crisis intervention, in addition to a sophisticated understanding of complexity and nuance inherent to the mental health and addictions therapeutic milieu
Expert mediation and conflict resolution, preferably with formal training in Alternative Dispute Resolution techniques
Strong negotiation skills combined with an awareness of professional roles & functions of diverse disciplines within integrated clinical teams, and can effectively liaise with external programs & agencies. You must demonstrate the ability to provide leadership and organizational effectiveness in managing client/patient/family complaints/concerns, and a commitment to enabling clients/patients/family members to exercise their rights. Prior experience in a leadership capacity in patient relations is an asset.
Excellent communication (both oral and written), interpersonal, and presentation skills and should possess excellent judgment, tact and diplomacy to work with diverse teams and stakeholders.
Possess a compassionate and emotionally resilient approach to complex challenges inherent in a leadership role in a patient relations process
An in-depth understanding of the Ontario health care system and related legislation is required. This includes, but is not limited to, Excellent Care for All Act (ECFAA), 2010; Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Personal Health Information Protection Act, and Quality of Care Information Protection Act
Demonstrated skills to liaise effectively with stakeholders in the community on behalf of CAMH, demonstrated sensitivity to the principles of diversity and culture, the ability to challenge and to motivate others and the ability to forge strong relationships with staff and the clients they serve are required.
Excellent Computer skills (Access, Excel, Powerpoint, Project, Outlook, Feedback Monitor Pro, etc) and an understanding of databases are essential.
Demonstrated ability in oral presentation, data analysis and report generation and report-writing skills
Demonstrated awareness and adherence to established standards of professional practice and personal conduct
Bilingualism (French/English) or proficiency in a second language is an asset.
Please Note: This full-time, permanent position is not part of any Bargaining Unit.
Salary Range: Competitive Salary and Benefits
CAMH is a Tobacco-Free Organization.
CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.
As an employment equity employer CAMH actively seeks Aboriginal peoples, visible minorities, women, people with disabilities, (including people who have experienced mental health and substance use challenges), and additional diverse identities for our workforce.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.
Ministry of Health and Long-Term Care
Project Manager
We are looking for professionals with leadership, project management and program evaluation expertise to join our team. Please consider a position as a Project Manager with the Long-Term Care Home Renewal Branch within the Ministry of Health and Long-Term Care, where you will manage, coordinate and implement the development of long-term care redevelopment projects for Long-Term Care Homes (LTCH).
What can I expect to do in this role?
As Project Manager, you will project manage and coordinate:
he development of long-term care redevelopment project readiness survey(s), project scheduling parameters, scheduling, monitoring progress, and the provision of advice, consultation and expertise to key stakeholder and health service partners for a capital project readiness and scheduling
all aspects of review and decision-making regarding surveys and scheduling of individual and chain long-term care capital redevelopment projects and integrating individual project schedules into LHIN and province-wide schedules, ensuring compliance to industry best practices, ministry goals, and contractual and accountability mechanisms
the implementation of Long-Term Care (LTC) capital redevelopment projects
Location: Toronto
How do I qualify?
Project Management and Leadership Skills:
you have project and financial management, and organizational planning, to effectively balance the workload of a portfolio of capital planning submissions
you can provide project leadership of capital planning submissions and provide advice to LTCHs / health service providers
Analytical and Problem-Solving Skills:
you can provide risk assessment to analyze a range of planning, design, procurement and financial documents
you can evaluate capital plans, including planning, design, procurement and financial documents, and review/evaluate post construction operating submissions
you can critically analyze and apply benchmarks to capital plans and make recommendations for approvals
you can assess compliance with ministry program/policies, contractual and accountability mechanisms, and with industry standards and best practices
you can identify and analyze project implementation barriers/issues and risks
you can pro-actively develop strategies to mitigate risks, and innovative solutions to resolve complex issues
Communication, Negotiation and Relationship Management Skills:
you have oral and written communications to prepare decision-making and briefing notes, correspondence, and provide input to corporate submissions
you have consultation and presentation skills to provide advice, information, and consultation throughout the capital planning and development process
you have negotiation and presentation skills to resolve complex issues, including negotiating changes to project scope, design, cost estimates, budget, and timeline
you have relationship management and communication skills to develop partnerships, linkages and working relationships with internal and external stakeholders
•ou have advisory skills to provide functional advice, expertise and recommendations to senior management
you have interpersonal and team building skills to work effectively on cross-functional teams
Health Systems Knowledge:
you have knowledge of health care system and services, such as the role/mandate of LHINS, health service providers, including LTCHs, Infrastructure Ontario, health capital planning and project development processes, health care system/services and major issues, service delivery models, authorities, funding mechanisms and governance
you have knowledge of the strategic directions and health legislation (such as Long-Term Care Homes Act , Public Hospitals Act, Ministry of Health and Long-Term Care Act, Mental Health Act, Private Hospitals Act, Independent Health Facilities Act), policies, practices, procedures, governance, strategic directions and priorities for infrastructure development / renewal planning
you have knowledge of the organizational structure and major contacts/stakeholders and the health service provider sector
Computer Skills:
you are proficient with computer applications utilizing word processing, graphics and spreadsheet software
Salary Range: $71,243 - $104,983 per year
Additional information:
2 Permanent, 1075 Bay St, Toronto, Toronto Region
Note:
Less qualified applicants may be considered on an underfill basis.
Please apply online, only, by Monday, September 30, 2019, by visiting www.ontario.ca/careers and entering Job ID 139535 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.
If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.
The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code .
www.ontario.ca/careers
Project Manager
We are looking for professionals with leadership, project management and program evaluation expertise to join our team. Please consider a position as a Project Manager with the Long-Term Care Home Renewal Branch within the Ministry of Health and Long-Term Care, where you will manage, coordinate and implement the development of long-term care redevelopment projects for Long-Term Care Homes (LTCH).
What can I expect to do in this role?
As Project Manager, you will project manage and coordinate:
he development of long-term care redevelopment project readiness survey(s), project scheduling parameters, scheduling, monitoring progress, and the provision of advice, consultation and expertise to key stakeholder and health service partners for a capital project readiness and scheduling
all aspects of review and decision-making regarding surveys and scheduling of individual and chain long-term care capital redevelopment projects and integrating individual project schedules into LHIN and province-wide schedules, ensuring compliance to industry best practices, ministry goals, and contractual and accountability mechanisms
the implementation of Long-Term Care (LTC) capital redevelopment projects
Location: Toronto
How do I qualify?
Project Management and Leadership Skills:
you have project and financial management, and organizational planning, to effectively balance the workload of a portfolio of capital planning submissions
you can provide project leadership of capital planning submissions and provide advice to LTCHs / health service providers
Analytical and Problem-Solving Skills:
you can provide risk assessment to analyze a range of planning, design, procurement and financial documents
you can evaluate capital plans, including planning, design, procurement and financial documents, and review/evaluate post construction operating submissions
you can critically analyze and apply benchmarks to capital plans and make recommendations for approvals
you can assess compliance with ministry program/policies, contractual and accountability mechanisms, and with industry standards and best practices
you can identify and analyze project implementation barriers/issues and risks
you can pro-actively develop strategies to mitigate risks, and innovative solutions to resolve complex issues
Communication, Negotiation and Relationship Management Skills:
you have oral and written communications to prepare decision-making and briefing notes, correspondence, and provide input to corporate submissions
you have consultation and presentation skills to provide advice, information, and consultation throughout the capital planning and development process
you have negotiation and presentation skills to resolve complex issues, including negotiating changes to project scope, design, cost estimates, budget, and timeline
you have relationship management and communication skills to develop partnerships, linkages and working relationships with internal and external stakeholders
•ou have advisory skills to provide functional advice, expertise and recommendations to senior management
you have interpersonal and team building skills to work effectively on cross-functional teams
Health Systems Knowledge:
you have knowledge of health care system and services, such as the role/mandate of LHINS, health service providers, including LTCHs, Infrastructure Ontario, health capital planning and project development processes, health care system/services and major issues, service delivery models, authorities, funding mechanisms and governance
you have knowledge of the strategic directions and health legislation (such as Long-Term Care Homes Act , Public Hospitals Act, Ministry of Health and Long-Term Care Act, Mental Health Act, Private Hospitals Act, Independent Health Facilities Act), policies, practices, procedures, governance, strategic directions and priorities for infrastructure development / renewal planning
you have knowledge of the organizational structure and major contacts/stakeholders and the health service provider sector
Computer Skills:
you are proficient with computer applications utilizing word processing, graphics and spreadsheet software
Salary Range: $71,243 - $104,983 per year
Additional information:
2 Permanent, 1075 Bay St, Toronto, Toronto Region
Note:
Less qualified applicants may be considered on an underfill basis.
Please apply online, only, by Monday, September 30, 2019, by visiting www.ontario.ca/careers and entering Job ID 139535 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.
If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.
The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code .
www.ontario.ca/careers
