Oct 31, 2022Full time
Reporting to the Director, Employee Relations and CSSO, the Manager Staffing Services and Systems Integration brings a wealth of experience in master scheduling, timekeeping expertise and all associated HR, Payroll and Scheduling information technology. The Manager will be responsible for the daily operations of the department, providing on-going supervision and coaching of Schedulers and Team Leads as well as providing process issue assistance and support to the Staffing office. You will be responsible for the development and ongoing maintenance of the computerized staff scheduling program (ESP) and timecard system (Kronos). The Manager also provides expert advice in relation to the delivery of optimal solutions for efficient access to information related to the staff scheduling and timekeeping functions across the Hospital and contributes to the development, implementation and evaluation of activities to ensure that the Scheduling and Timekeeping tools, processes and systems are working efficiently in order to improve scheduling and timekeeping transactional and reporting activities with Human Resources. Your contributions will include: Scheduling: Responds to user queries and inquiries, logs, triages, tracks and escalates issues Oversees the creation and modification of Master rotations and schedules, manages the call in process and leaves in accordance with pre-established guidelines and the applicable Collective Agreement. Systems Integration: Responsible for ESP and Kronos system administration and training and work with Information Technology on Staff Scheduling/Payroll Project. Responsible for providing reporting tools and collaborating with payroll on any queries. Be a resource for development of master schedules, vacation schedules and scheduling special projects (i.e. Holiday planning and schedules). Human Resources/Leadership: Manage the daily operations of the Staffing Offices including requests for relief coverage, utilization of the computerized staffing system and responsible for determining the availability of staff according to established guidelines. What must you have? University Degree or College Certificate/Diploma. Area of study in Business or Health Administration (preferred). Payroll Certification an asset 5+ years’ management experience in Scheduling and Scheduling Systems, preferably in healthcare. What else do you bring? Experience working with computerized scheduling (ESP preferred) and timekeeping (Kronos preferred) programs Strong working knowledge of staff scheduling, master rotations, workplace legislation and collective agreements and scheduling rules within a hospital environment Strong customer service skills and experience in performance management and improvement. Addressing and resolving issues in a proactive, thoughtful, and respectful manner. Exercising sound professional judgment and using best practice guidelines. Contributing to a safe, inclusive environment for all through compliance with patient and staff policies and procedures. Fostering strong and positive relationships across the organization and with external stakeholders. Superior communication skills – written, verbal and presentation. Excellent organizational, interpersonal, leadership and mentoring skills, with strong initiative to achieve high standards of service and performance and an ability to communicate, motivate and work collaboratively with all levels in the organization. Proven attendance record. Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all. Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring. Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy. *You may be required to work at any site of Mackenzie Health. FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department. Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Co de.