Circle of Care
Job Description
Client Service Supervisor is responsible for the Ongoing Assessment of clients and the development of an appropriate Care plan that meets client needs. Ongoing education, support and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes in client’s status in a timely manner. Arrange Family and team meetings as necessary. Meet with Home Service workers to complete an annual performance appraisal. The Client Service Supervisor works closely with the Service Coordinator in ensuring client receives care as scheduled and any changes in care are implemented immediately.
We are looking for: two full -time, permanent Client Services Supervisor
Salary: Commensurate with experience
Hours of Work: 34 hours per week. Monday to Thursday 8:30 to 4:30pm and Friday 8:30am to 3:30pm. This role includes time in the community, time in the office and time working from home. Contributes to rotational on-call schedule.
Reports to: Manager, Client Services
Responsibilities
Supervision/Training Personal Support Workers
Participate in Personal Support Worker Orientation
Provide Personal support workers with an over view care delivery to clients
Develop a communication system to ensure all staff are aware of changing client needs and information sharing as 24 hour service delivery
Arrange to meet with staff on a regular basis i.e. staff meetings to discuss program and concerns
Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits.
Assist Home Service Workers in problem-solving.
Arrange spot check appointments, as per agency guidelines.
Provide training and follow-up on Delegated Acts, as required.
Provide direction to Personal Support Workers during crisis situations/ urgent visits such as medical emergencies, death, etc.
Facilitate/ monitor training and educational opportunities for Home Service Workers in order to encourage attainment of skill enhancement and self-improvement goals.
Conduct performance review with input from coordinate Service Coordinators in relation to regular performance appraisals.
Participate in Personal Support Worker recognition events.
Follow all rules/procedures regarding the health and safety of Home Service Workers and clients, and monitor their implementation.
Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators.
Investigate and complete accident reports (WSIB) according to requirements, as necessary.
Enforce compliance with relevant labour legislation.
As required, provide supervision, support, education and evaluation of students placed at the Agency for the purpose of field practice.
Identify education needs of Personal Support Worker and set up education sessions
Contribute to team effectiveness and service development.
Participate in department meetings and provide input for improving programs and enhancing efficiency.
Liaise with other departments within the Agency.
Support team decisions and strategies.
Share in handling workload for positive results.
Participate on community and Agency committees as necessary.
Provide support and leadership in a specified area of service (e.g. specialty; skills; language), as required.
Contribute to department and agency success by performing other relevant responsibilities or undertaking special projects as assigned by management.
Working cooperatively with colleagues.
Providing excellent customer service.
Enhance job skills through education and training.
Arrives at work and appointments in a punctual manner.
Responsible for tidying boardrooms and office kitchen areas after use.
Conduct In-Home Client Assessments
Ongoing assessment/reassessment of clients' need for service according to Agency guidelines, and establish care plans based upon client health and functioning level; support network; and home environment.
Family meetings to discuss client needs and program description as necessary
Collaborate with LHIN for complex clients
Complete all necessary documentation and obtain required consents.
Advocate on behalf of the client to ensure his/her needs are met.
Complete initial and follow-up client goal achievement, with client/caregiver input.
Participate in case conferences, as required.
Maintain regular contact with Manager and Service Coordinators.
Risk, Health and Safety Management
Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
Participating in health and safety processes and procedures
Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
Participating in all health and safety training initiatives on a regular basis.
Taking proactive action against client incidents within your scope of practice.
Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.
Qualifications
Regulated healthcare professional with current registration in the applicable College
Experience working with an elderly population or in community-based care would be an asset.
Excellent assessment skills.
Able to supervise a team of Home Service Workers.
Excellent interpersonal, problem-solving and communication skills. Highly organized, able to work independently, while functioning as a member of a team.
Good written and verbal English language skills.
Able to produce accurate documentation, and show attention to detail.
Computer skills in Windows and Word processing.
Competent in both the RAI and Gold Care tools
Demonstrated efforts to continuously upgrade skills.
Russian language skills are preferred
Valid Driver’s license and vehicle required.
Job Description
Client Service Supervisor is responsible for the Ongoing Assessment of clients and the development of an appropriate Care plan that meets client needs. Ongoing education, support and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes in client’s status in a timely manner. Arrange Family and team meetings as necessary. Meet with Home Service workers to complete an annual performance appraisal. The Client Service Supervisor works closely with the Service Coordinator in ensuring client receives care as scheduled and any changes in care are implemented immediately.
We are looking for: two full -time, permanent Client Services Supervisor
Salary: Commensurate with experience
Hours of Work: 34 hours per week. Monday to Thursday 8:30 to 4:30pm and Friday 8:30am to 3:30pm. This role includes time in the community, time in the office and time working from home. Contributes to rotational on-call schedule.
Reports to: Manager, Client Services
Responsibilities
Supervision/Training Personal Support Workers
Participate in Personal Support Worker Orientation
Provide Personal support workers with an over view care delivery to clients
Develop a communication system to ensure all staff are aware of changing client needs and information sharing as 24 hour service delivery
Arrange to meet with staff on a regular basis i.e. staff meetings to discuss program and concerns
Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits.
Assist Home Service Workers in problem-solving.
Arrange spot check appointments, as per agency guidelines.
Provide training and follow-up on Delegated Acts, as required.
Provide direction to Personal Support Workers during crisis situations/ urgent visits such as medical emergencies, death, etc.
Facilitate/ monitor training and educational opportunities for Home Service Workers in order to encourage attainment of skill enhancement and self-improvement goals.
Conduct performance review with input from coordinate Service Coordinators in relation to regular performance appraisals.
Participate in Personal Support Worker recognition events.
Follow all rules/procedures regarding the health and safety of Home Service Workers and clients, and monitor their implementation.
Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators.
Investigate and complete accident reports (WSIB) according to requirements, as necessary.
Enforce compliance with relevant labour legislation.
As required, provide supervision, support, education and evaluation of students placed at the Agency for the purpose of field practice.
Identify education needs of Personal Support Worker and set up education sessions
Contribute to team effectiveness and service development.
Participate in department meetings and provide input for improving programs and enhancing efficiency.
Liaise with other departments within the Agency.
Support team decisions and strategies.
Share in handling workload for positive results.
Participate on community and Agency committees as necessary.
Provide support and leadership in a specified area of service (e.g. specialty; skills; language), as required.
Contribute to department and agency success by performing other relevant responsibilities or undertaking special projects as assigned by management.
Working cooperatively with colleagues.
Providing excellent customer service.
Enhance job skills through education and training.
Arrives at work and appointments in a punctual manner.
Responsible for tidying boardrooms and office kitchen areas after use.
Conduct In-Home Client Assessments
Ongoing assessment/reassessment of clients' need for service according to Agency guidelines, and establish care plans based upon client health and functioning level; support network; and home environment.
Family meetings to discuss client needs and program description as necessary
Collaborate with LHIN for complex clients
Complete all necessary documentation and obtain required consents.
Advocate on behalf of the client to ensure his/her needs are met.
Complete initial and follow-up client goal achievement, with client/caregiver input.
Participate in case conferences, as required.
Maintain regular contact with Manager and Service Coordinators.
Risk, Health and Safety Management
Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
Participating in health and safety processes and procedures
Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
Participating in all health and safety training initiatives on a regular basis.
Taking proactive action against client incidents within your scope of practice.
Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.
Qualifications
Regulated healthcare professional with current registration in the applicable College
Experience working with an elderly population or in community-based care would be an asset.
Excellent assessment skills.
Able to supervise a team of Home Service Workers.
Excellent interpersonal, problem-solving and communication skills. Highly organized, able to work independently, while functioning as a member of a team.
Good written and verbal English language skills.
Able to produce accurate documentation, and show attention to detail.
Computer skills in Windows and Word processing.
Competent in both the RAI and Gold Care tools
Demonstrated efforts to continuously upgrade skills.
Russian language skills are preferred
Valid Driver’s license and vehicle required.
c/o Odgers Berndtson
Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, Waypoint serves some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province. Waypoint’s 1,300+ staff improve lives and bring hope to people with mental illness and substance use issues. We are sponsored by the Catholic Health Sponsors of Ontario. Each patient’s journey is unique, and Waypoint supports their recovery with compassion, dignity and inclusivity.
The Vice President, People and Chief Human Resources Officer is a pivotal role at Waypoint. As the incumbent, you will be responsible for developing and promoting the organizational culture and providing organizational leadership in developing, implementing, evaluating and modifying human resources strategy and related programs that support the overall strategic direction of Waypoint. Reporting to the President & CEO, the VP & CHRO will provide strategic and operational leadership in areas of labour & employee relations, talent management, organizational development, compensation and benefits, occupational health & safety, disability management, and volunteer resources.
As a member of the senior leadership team, the Vice President People will possess strong interpersonal, partnership and communication skills, and has the ability serve as an effective leader and mentor to the team. The incumbent will be experienced in developing and impacting organization culture grounded on an engaged workforce. The Vice President People will be well versed in diverse, equitable and inclusive talent strategies focused on how best to acquire, develop and retain top talent within a health care environment.
As the ideal candidate, you bring relevant credentials such as a graduate degree in a related discipline along with the CHRP designation and Health Services Management Diploma, or equivalent. Your extensive leadership experience as well as management experience in a large organization and/or functional business unit with over 10 years of relevant and equivalent experience. You bring sound knowledge of relevant legislation and related regulations including the Occupational Health & Safety Act, Excellent Care for All Act, Employment Standards Act, Labour Relations Act, Hospital Labour Disputes Act, Public Hospitals Act, Ontario Human Rights Code, Mental Health Act, and relevant collective agreements.
You build high-performance cultures, supporting diverse teams to deliver on change mandates. A relationship builder, you bring superior leadership and development skills to the team demonstrating the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.
To explore this opportunity further in confidence, please submit your resume and letter of interest online to https://careers.odgersberndtson.com/en-ca/29801 .
Waypoint Centre for Mental Health Care is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers Berndtson and Waypoint Centre for Mental Health Care throughout the recruitment, selection and/or assessment process to applicants with disabilities.
Odgers Berndtson is deeply committed to diversity, equity and inclusion in all the work that we do. As part of our efforts to better understand our ability to reach as broad a pool of candidates as possible for our searches, our DEI team would like to encourage you to take a moment and access our Self-Declaration Form.
Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, Waypoint serves some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province. Waypoint’s 1,300+ staff improve lives and bring hope to people with mental illness and substance use issues. We are sponsored by the Catholic Health Sponsors of Ontario. Each patient’s journey is unique, and Waypoint supports their recovery with compassion, dignity and inclusivity.
The Vice President, People and Chief Human Resources Officer is a pivotal role at Waypoint. As the incumbent, you will be responsible for developing and promoting the organizational culture and providing organizational leadership in developing, implementing, evaluating and modifying human resources strategy and related programs that support the overall strategic direction of Waypoint. Reporting to the President & CEO, the VP & CHRO will provide strategic and operational leadership in areas of labour & employee relations, talent management, organizational development, compensation and benefits, occupational health & safety, disability management, and volunteer resources.
As a member of the senior leadership team, the Vice President People will possess strong interpersonal, partnership and communication skills, and has the ability serve as an effective leader and mentor to the team. The incumbent will be experienced in developing and impacting organization culture grounded on an engaged workforce. The Vice President People will be well versed in diverse, equitable and inclusive talent strategies focused on how best to acquire, develop and retain top talent within a health care environment.
As the ideal candidate, you bring relevant credentials such as a graduate degree in a related discipline along with the CHRP designation and Health Services Management Diploma, or equivalent. Your extensive leadership experience as well as management experience in a large organization and/or functional business unit with over 10 years of relevant and equivalent experience. You bring sound knowledge of relevant legislation and related regulations including the Occupational Health & Safety Act, Excellent Care for All Act, Employment Standards Act, Labour Relations Act, Hospital Labour Disputes Act, Public Hospitals Act, Ontario Human Rights Code, Mental Health Act, and relevant collective agreements.
You build high-performance cultures, supporting diverse teams to deliver on change mandates. A relationship builder, you bring superior leadership and development skills to the team demonstrating the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.
To explore this opportunity further in confidence, please submit your resume and letter of interest online to https://careers.odgersberndtson.com/en-ca/29801 .
Waypoint Centre for Mental Health Care is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers Berndtson and Waypoint Centre for Mental Health Care throughout the recruitment, selection and/or assessment process to applicants with disabilities.
Odgers Berndtson is deeply committed to diversity, equity and inclusion in all the work that we do. As part of our efforts to better understand our ability to reach as broad a pool of candidates as possible for our searches, our DEI team would like to encourage you to take a moment and access our Self-Declaration Form.
PracticeNWT
NT
Are you passionate about making a difference for Northern residents? Join us as Director of Mental Health and Community Wellness in the NWT! Lead vital programs in mental health, addictions, and wellness while driving positive change and collaboration across the Northwest Territories.
The Director oversees community health and social services across the Northwest Territories (NWT), including counseling, addictions services, wellness programs, and case management. The role requires collaboration with various government departments, NGOs, and NTHSSA regions to address complex client needs, such as homelessness, mental health, and substance use. The Director manages adult homelessness services, ensuring support for vulnerable populations during public health emergencies.
As a senior leader, the Director contributes to strategic policy development in mental health, addictions, and community wellness. They lead planning and evaluation of health programs, ensuring compliance with territorial and national standards. The Director fosters interdepartmental collaboration and ensures services align with legislative requirements and client privacy protections.
The annual salary range for the Director position is $134,901 - $192,719 per year, plus a northern living allowance of $3,700/year. Additional benefits include relocation assistance, professional fees reimbursements, northern tax benefits (up to $11/day in deductions after 6-months of residency), outstanding leave benefits, a defined benefit pension plan, health and dental plans, maternity and parental leave, professional development opportunities, education support, and an optional deferred salary leave plan.
Typically, the above qualifications would be attained by:
A Master's Degree in nursing, health sciences, or health administration, with a minimum of 10 years of directly related clinical experience with progressively more responsibility including a minimum of 5 years mental health & addictions management experience, or
An undergraduate degree in nursing or health sciences with a minimum of 12 years of directly related clinical experience with progressively more responsibility including a minimum of 5 years mental health and addictions management experience.
Interested in knowing more about living and working in the NWT? Visit www.PracticeNWT.ca or follow us on social media @practicenwt.
Are you passionate about making a difference for Northern residents? Join us as Director of Mental Health and Community Wellness in the NWT! Lead vital programs in mental health, addictions, and wellness while driving positive change and collaboration across the Northwest Territories.
The Director oversees community health and social services across the Northwest Territories (NWT), including counseling, addictions services, wellness programs, and case management. The role requires collaboration with various government departments, NGOs, and NTHSSA regions to address complex client needs, such as homelessness, mental health, and substance use. The Director manages adult homelessness services, ensuring support for vulnerable populations during public health emergencies.
As a senior leader, the Director contributes to strategic policy development in mental health, addictions, and community wellness. They lead planning and evaluation of health programs, ensuring compliance with territorial and national standards. The Director fosters interdepartmental collaboration and ensures services align with legislative requirements and client privacy protections.
The annual salary range for the Director position is $134,901 - $192,719 per year, plus a northern living allowance of $3,700/year. Additional benefits include relocation assistance, professional fees reimbursements, northern tax benefits (up to $11/day in deductions after 6-months of residency), outstanding leave benefits, a defined benefit pension plan, health and dental plans, maternity and parental leave, professional development opportunities, education support, and an optional deferred salary leave plan.
Typically, the above qualifications would be attained by:
A Master's Degree in nursing, health sciences, or health administration, with a minimum of 10 years of directly related clinical experience with progressively more responsibility including a minimum of 5 years mental health & addictions management experience, or
An undergraduate degree in nursing or health sciences with a minimum of 12 years of directly related clinical experience with progressively more responsibility including a minimum of 5 years mental health and addictions management experience.
Interested in knowing more about living and working in the NWT? Visit www.PracticeNWT.ca or follow us on social media @practicenwt.
Collingwood General and Marine Hospital
CAREER OPPORTUNITY
Director, Patient Services and Professional Practice
2024-240
Choose Collingwood General & Marine Hospital:
Explore a role with Collingwood General & Marine Hospital (CGMH) and live your ideal lifestyle. Located on the shores of Georgian Bay, you have the opportunity to enjoy the 4-season recreational community.
Collingwood General and Marine Hospital (CGMH) is an 84 bed hospital located in Collingwood, Ontario (approximately 90 minutes north of Toronto) that serves more than 74,000 permanent residents and 3.5 Million annual visitors to the communities of Wasaga Beach, Collingwood, Clearview and the Blue Mountains. CGMH is an acute care hospital providing emergency care, diagnostic services including lab, imaging and cardiorespiratory therapy, as well as two inpatient units (medicine and surgery). In addition, CGMH also provides care in specialty areas including obstetrics, orthopaedics, intensive care and surgery. The Hospital also provides outpatient care including dialysis and a wide range of clinics including mental health and rehabilitation services. CGMH continues to provide care close to home for our community and plays a key role as an integrated orthopaedic centre for our region. For more information please visit our website at www.cgmh.on.ca and our Foundation website at www.cgmhf.com .
Corporate Culture:
At Collingwood General & Marine Hospital, we are anchored by our vision, mission and values and guided by our strategic directions. If you exhibit the core values of CGMH; Inclusive, Caring, Accountable, Respect, Excellence, Teamwork, Adaptable, we want you to join us in providing exceptional services to our patient and their families.
Current Immunization Record required, including two doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, short of an approved exemption on a ground pursuant to the Ontario Human Rights Code.
Benefits:
This position includes a comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation, and sick days, short- and long-term disability income protection plans, Healthcare of Ontario Pension Plan (HOOPP), Employee & Family Assistance Program and access to CGMH Perkopolis discounts
Relocation support may be available for this opportunity. For more information, please speak with your recruitment representative when contacted for more information.
The Opportunity:
The successful candidate will have a minimum of 5 years progressive health care management experience, ideally in an acute care setting. The new Director will possess excellent interpersonal skills with a strong focus on leadership development and the ability to build effective partnerships with a range of diverse stakeholders.
With a demonstrated commitment to interprofessional practice and evidence-based practice, the successful candidate will also bring proven leadership skills including strong financial, human resource, labor relations, quality management, change management, program planning development and evaluation and utilization management skills. The successful candidate will possess high emotional intelligence with the prove ability to foster teamwork and lead positive change.
In this key leadership role, the Director Patient Services will be accountable for the overall operations and service delivery of assigned clinical programs and services in accordance with the CGMH strategic directions, mission, vision, and values. The Director will develop and implement an annual program operating plan based upon the Hospital's strategic plan with the objective of creating an efficient and patient and family centered clinical experience within an interprofessional environment.
Reporting to the Vice President, Patient Services and Chief Nurse Executive, and working in collaboration with other Directors and Departmental Chiefs, the Director will build partnerships and mentor direct reports with the objective of achieving portfolio targets, projects, and goals. The Director fosters a commitment to a positive patient experience and the sustainability of high-quality healthcare services throughout the interprofessional team through the advancement of clinical best practice and the effective management of human and financial resources within the assigned portfolio.
Qualifications:
Exhibits the core values of CGMH: Inclusivity, Caring, Accountable, Respect, Excellence, Adaptable, and Teamwork
Master’s degree in nursing, Health Sciences or Business Administration, or Bachelor’s Degree in a health care related field with enrollment in a Masters program
Current registration in good standing with the College of Nurses of Ontario
Minimum of 5 years progressive leadership experience in a healthcare environment.
Strong clinical background including demonstrated knowledge of current best practices.
Demonstrated experience with quality improvement and change management.
Demonstrates superior proficiency in communication, team building, mentorship, conflict resolution, and problem solving within an interdisciplinary practice setting.
Possesses knowledge of the Public Hospitals Act, Excellent Care for All Act, Mental Health Act, Regulated Health Professions Act, Occupational Health and Safety Act, Personal Health Information Protection Act, and the Health Care Consent Act.
Demonstrated clinical leadership, human resources management, and financial management skill.
Proficient computer skills with working knowledge of Meditech, computerized charting, Excel, Word, PowerPoint
Previous experience with and knowledge of Studer, process mapping and implementing LEAN methods is an asset
Duties and Responsibilities:
Development and implementation of an annual program operating plan and business strategy that is aligned to Collingwood General and Marine Hospital's strategic directions.
Creation of a framework for program evaluation utilizing metrics to measure access, patient flow, success of service planning, clinical excellence, and patient outcomes.
Provision of team focused inspirational leadership in achieving excellence in patient care through planning and resource allocation in accordance with the Hospital's strategic directions, mission, vision and values.
Focus on quality improvement and patient safety.
Engages external stakeholders with CGMH strategies to build partnership opportunities.
Strategically identifies opportunities such as grant submissions, business cases, and proposals for changes/advancement in service delivery that support Ministry, Ontario Health, Hospital, and clinical priorities.
Performs as a change agent utilizing evidence-based leadership strategies and leading by example.
More Information:
Location: Patient Services
Employee Group : Non-Union
Employment Type: Permanent Full Time
Hours of Work: Days, Monday to Friday with an on-call rotation.
Wage: $ 122,260.29 - $156,038.55 annually.
HOW TO APPLY:
If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format
Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.
Collingwood General and Marine Hospital is committed to an inclusive, barrier-free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
CAREER OPPORTUNITY
Director, Patient Services and Professional Practice
2024-240
Choose Collingwood General & Marine Hospital:
Explore a role with Collingwood General & Marine Hospital (CGMH) and live your ideal lifestyle. Located on the shores of Georgian Bay, you have the opportunity to enjoy the 4-season recreational community.
Collingwood General and Marine Hospital (CGMH) is an 84 bed hospital located in Collingwood, Ontario (approximately 90 minutes north of Toronto) that serves more than 74,000 permanent residents and 3.5 Million annual visitors to the communities of Wasaga Beach, Collingwood, Clearview and the Blue Mountains. CGMH is an acute care hospital providing emergency care, diagnostic services including lab, imaging and cardiorespiratory therapy, as well as two inpatient units (medicine and surgery). In addition, CGMH also provides care in specialty areas including obstetrics, orthopaedics, intensive care and surgery. The Hospital also provides outpatient care including dialysis and a wide range of clinics including mental health and rehabilitation services. CGMH continues to provide care close to home for our community and plays a key role as an integrated orthopaedic centre for our region. For more information please visit our website at www.cgmh.on.ca and our Foundation website at www.cgmhf.com .
Corporate Culture:
At Collingwood General & Marine Hospital, we are anchored by our vision, mission and values and guided by our strategic directions. If you exhibit the core values of CGMH; Inclusive, Caring, Accountable, Respect, Excellence, Teamwork, Adaptable, we want you to join us in providing exceptional services to our patient and their families.
Current Immunization Record required, including two doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, short of an approved exemption on a ground pursuant to the Ontario Human Rights Code.
Benefits:
This position includes a comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation, and sick days, short- and long-term disability income protection plans, Healthcare of Ontario Pension Plan (HOOPP), Employee & Family Assistance Program and access to CGMH Perkopolis discounts
Relocation support may be available for this opportunity. For more information, please speak with your recruitment representative when contacted for more information.
The Opportunity:
The successful candidate will have a minimum of 5 years progressive health care management experience, ideally in an acute care setting. The new Director will possess excellent interpersonal skills with a strong focus on leadership development and the ability to build effective partnerships with a range of diverse stakeholders.
With a demonstrated commitment to interprofessional practice and evidence-based practice, the successful candidate will also bring proven leadership skills including strong financial, human resource, labor relations, quality management, change management, program planning development and evaluation and utilization management skills. The successful candidate will possess high emotional intelligence with the prove ability to foster teamwork and lead positive change.
In this key leadership role, the Director Patient Services will be accountable for the overall operations and service delivery of assigned clinical programs and services in accordance with the CGMH strategic directions, mission, vision, and values. The Director will develop and implement an annual program operating plan based upon the Hospital's strategic plan with the objective of creating an efficient and patient and family centered clinical experience within an interprofessional environment.
Reporting to the Vice President, Patient Services and Chief Nurse Executive, and working in collaboration with other Directors and Departmental Chiefs, the Director will build partnerships and mentor direct reports with the objective of achieving portfolio targets, projects, and goals. The Director fosters a commitment to a positive patient experience and the sustainability of high-quality healthcare services throughout the interprofessional team through the advancement of clinical best practice and the effective management of human and financial resources within the assigned portfolio.
Qualifications:
Exhibits the core values of CGMH: Inclusivity, Caring, Accountable, Respect, Excellence, Adaptable, and Teamwork
Master’s degree in nursing, Health Sciences or Business Administration, or Bachelor’s Degree in a health care related field with enrollment in a Masters program
Current registration in good standing with the College of Nurses of Ontario
Minimum of 5 years progressive leadership experience in a healthcare environment.
Strong clinical background including demonstrated knowledge of current best practices.
Demonstrated experience with quality improvement and change management.
Demonstrates superior proficiency in communication, team building, mentorship, conflict resolution, and problem solving within an interdisciplinary practice setting.
Possesses knowledge of the Public Hospitals Act, Excellent Care for All Act, Mental Health Act, Regulated Health Professions Act, Occupational Health and Safety Act, Personal Health Information Protection Act, and the Health Care Consent Act.
Demonstrated clinical leadership, human resources management, and financial management skill.
Proficient computer skills with working knowledge of Meditech, computerized charting, Excel, Word, PowerPoint
Previous experience with and knowledge of Studer, process mapping and implementing LEAN methods is an asset
Duties and Responsibilities:
Development and implementation of an annual program operating plan and business strategy that is aligned to Collingwood General and Marine Hospital's strategic directions.
Creation of a framework for program evaluation utilizing metrics to measure access, patient flow, success of service planning, clinical excellence, and patient outcomes.
Provision of team focused inspirational leadership in achieving excellence in patient care through planning and resource allocation in accordance with the Hospital's strategic directions, mission, vision and values.
Focus on quality improvement and patient safety.
Engages external stakeholders with CGMH strategies to build partnership opportunities.
Strategically identifies opportunities such as grant submissions, business cases, and proposals for changes/advancement in service delivery that support Ministry, Ontario Health, Hospital, and clinical priorities.
Performs as a change agent utilizing evidence-based leadership strategies and leading by example.
More Information:
Location: Patient Services
Employee Group : Non-Union
Employment Type: Permanent Full Time
Hours of Work: Days, Monday to Friday with an on-call rotation.
Wage: $ 122,260.29 - $156,038.55 annually.
HOW TO APPLY:
If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format
Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.
Collingwood General and Marine Hospital is committed to an inclusive, barrier-free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
