Reporting to the Chief Procurement Officer and Vice President Customer Relationship Management (CRM), this role is responsible for effective customer relationship management across all assigned hospitals, ensuring that Plexxus services are delivered effectively by our service groups. Reporting to the Director, are Account Managers for each hospital. These Account Managers act as the single point of contact for the Customer Contract Executive (CCE) for all Plexxus services in their respective hospital. Account Managers may also have oversight of certain services within the hospital, such as contract management, local sourcing <$100k, in hospital logistics, environmental services, portering, linen, print shop. This varies by hospital.   The role requires extensive travel to assigned hospitals and to attend meetings at Plexxus offices in downtown Toronto and Richmond Hill. Accountabilities: Ensure effective processes are in place to manage the customer business relationship Lead and manage with a high degree of customer interaction and collaboration Have effective communication and change management processes in place at both the strategic and operational level, with support from individual hospitals as required Identify opportunities to grow our business, managing the introduction of new services and on-boarding of new customers Ensure effective customer feedback mechanisms are in place Meet regularly with the Hospital Customer Contract Executives (CCEs) and other hospital leaders to review business and service results, effectively manage the business relationship and unresolved issues Ensure all Plexxus Services are delivered as agreed to the Hospital Work closely with Plexxus service leaders (e.g. Logistics, Finance, Data Management, IT, HR) ensuring service requirements are set and met, service issues are resolved in a timely fashion and that, opportunities for increased savings and/or reduced costs are identified Manage the development of departmental business plans, including clear and measurable business objectives aligned with the corporate business plan Based on business plans develop and execute within budget targets and manage resources to ensure business objectives are achieved Attract, develop and retain management team with strong business leadership skills, relationship management and communication skills, with a high degree of subject matter expertise across the scope of services provided    Qualifications: 10-15 years leadership experience in Service Delivery or Account Management, in complex/challenging environments, with a commitment to providing a high level of customer service Proven relationship building/relationship management skills with a strong commitment to customer service Experience in a Health Care environment with acquired knowledge of hospital business models, clinical, operations and administration Leadership experience in Supply Chain especially Sourcing and Contract Management Ability to work in a complex and matrix environment with multiple stakeholders with diverse priorities Experience in process improvement, including development and implementation Strong talent management leadership, committed to developing individuals and teams Ability to lead cross-functional teams in achieving business objectives Ability to assess criticality of issues and make appropriate decisions on escalation Dynamic and fact-driven with the flexibility to change approach as the need arises Experience working in shared services organizations or broader public sector an asset Experience working in an SAP or Allscripts environment an asset    Education: Bachelor’s degree, Business degree preferred SCMP or other supply chain management designation is an asset    Demonstrated Leadership Competencies: Visioning Identifying long-term goals and championing the implementation of different or alternative ideas Visioning generates creative and strategic solutions that can be successfully implemented Think in innovative ways and support similar thinking in others Challenge and push the organization to constantly improve and grow Decisive Judgment Making good decisions in a timely and confident manner Making sound decisions with conviction C ha m p i on i n g Change Taking action to support and implement change initiatives effectively Actively lead change efforts through words as well as actions C ou r a g e of Convictions Having the personal courage to address difficult issues in the face of potential opposition Place a high importance on addressing the difficult issues B u si nes s Acumen Deep understanding of general business and financial concepts Effective at using at using this knowledge to understand important business issues related to their work Driving for results Challenging, pushing the organization and themselves to excel and achieve Assume personal responsibility for the success of the organization and persist, even when faced with obstacles, to achieve results N e g o tiation Identifying the needs and motives of both parties involved in working towards mutually beneficial agreements Seek solutions that benefit both parties through mutual gains R e s i li en c e Effectively dealing with work related problems, pressure, and stress in a professional and positive manner Exhibit resilience to maintain a positive attitude even when faced with frustration, pressure or change T ea m Leadership Leading others to accomplish team goals and objectives Foster teamwork and promote good team processes that best utilize the talents of the group to accomplish objectives Coaching and Developing Others Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth Sincerely interested in the development and success of others R e l a tionship Management Exceptional people management skills Developing and maintaining positive relationships with individuals outside the work group Actively seek opportunities to build relationships important to the business Frequent contact with internal or external customers to assure satisfaction I n terpersonal Communication Communicating clearly and effectively with people inside and outside of the organization Listen effectively and develop rapport with others Articulate thoughts and ideas clearly; present information in a straightforward and logical way, and ensure that they are understood I n fluencing and Persuading Convincing others to adopt a course of action Display this competency to influence others without being excessively aggressive or pushy Understand their audience and modify their method of persuasion accordingly Interested candidates please apply by resume to Plexxus Human Resources at careers@plexxus.ca .  While Plexxus thanks all applicants, we advise only those who qualify for an interview will be contacted. Plexxus is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).  

  Executive Director, Redevelopment and Facility Management Services Baycrest Health Sciences (Baycrest) is a global leader in geriatric residential living, health care, research, innovation and education, with a special focus on brain health and aging. One of the world’s top research institutes in cognitive neuroscience, and an academic health science centre fully affiliated with the University of Toronto, Baycrest provides an exemplary care experience for aging clients combined with an extensive clinical training program for students. Through its commercial and consulting arms, Baycrest is marketing its sought-after expertise and innovation to other health care organizations and long-term care homes, both in Canada and internationally. Founded in 1918 as the Jewish Home for the Aged, Baycrest continues to embrace the long-standing tradition of all great Jewish health care institutions to improve the well-being of people in their local communities and around the globe. For more information about Baycrest, please visit their website at baycrest.org . The Position The Executive Director, Redevelopment and Facility Management Services will provide overall strategic and operational leadership for helping to realize Baycrest’s campus of the future. The Executive Director will work in collaborative partnership with clinical and operational leaders to deliver outstanding customer service and enable Baycrest’s goal of introducing innovative residential and health care delivery models for older adults and their families . To help achieve this goal, the Executive Director will be an integral and influential leader in envisioning and implementing a campus redevelopment strategy that can build on Baycrest’s focus on providing better care and better opportunities for an aging population. Working with key partners, the Executive Director will be instrumental in creating the strategy, mapping out the approach and leading the execution of an integrated approach to master/campus planning.    Inherent in the role will be the ability of the Executive Director to lead Baycrest’s continued agenda of service expansion, intergenerational community engagement and the creation of a globally recognized “seniors-friendly” neighbourhood. In partnership with the Executive Vice President, the Executive Director will play a key role in developing and fostering successful strategic partnerships with the Baycrest Foundation, government, the community, and broader operations. Key leadership initiatives for the new Executive Director will be to: advance Baycrest’s growth and innovation agenda by leading an ambitious Campus Redevelopment Strategy that addresses the longer-term facility and redevelopment needs as well as leverages Baycrest’s master planning vision for the future of seniors’ care; envision and incorporate leading practices in seniors’ living and strategic approaches to integrated planning while maximizing team performance; oversee a range of initiatives including projects related to facility upgrades, renovations and sustainability; collaborate with other Baycrest leaders in a broad range of organization-wide planning and continuous improvement activities; provide executive-level guidance on the planning and implementation of a range of active projects and corporate strategies; and act as a trusted leader and advisor, supporting the facility services and redevelopment teams in operations and the achievement of key milestones. Experience The successful candidate will have at least five to seven years of progressive leadership experience, preferably in a similarly complex multi-site health care environment, with experience in capital planning, project execution and/or facility management. They will have demonstrated their ability to manage large projects, effectively engage key stakeholders, while meeting key milestones and deadlines. In addition, the candidate will be an exceptional communicator and relationship builder, effectively promoting collaboration and managing change.  To confidentially explore this opportunity, please email your resume, quoting the appropriate position title, to Judy Mandelman, at resumes@promeus.ca .

Our client, the Catholic Health Alliance of Canada (CHAC), is an alliance of 14 Canadian Catholic Sponsor organizations representing 124 Catholic hospitals and health institutions across the country. The network includes seven provincial associations; 14 sponsors/owners of health care organizations; 90 hospitals and long-term care organizations; health care professionals; and affiliate organizations and individuals. These institutions encompass 88,000 dedicated staff who serve over 5 million people per year with a combined annual budget in excess of $6 billion. As the national voice for Catholic health care, the CHAC’s mission is to strengthen and support the ministry of Catholic health care organizations and providers. CHAC brings the 14 Sponsors (owners) together around a single table to develop common messaging and create tools and guidelines for the 124 organizations to advance the Catholic health ministry in Canada. As such, CHAC contributes to making the Canadian health care system stronger, more responsive, and more sustainable. With a vision to lead, collaborate, innovate and influence to improve health care in Canada and serve where the needs are greatest – especially the poor, vulnerable and marginalized – the CHAC is seeking a visionary leader with a motivating and engaging style to take the organization to the next level. Join CHAC as President and Chief Executive Officer. Reporting to and working closely with the Governing Council, the President and CEO provides leadership for the implementation of the strategic direction aligned with CHAC’s Mission, Vision, and Values. The President and CEO will build, share, and advance a vision that captures the imagination of stakeholders. As the ideal candidate, you are an inspiring and empowering leader and influential communicator who understands, or has a strong appreciation for, the value of Catholic health care. With extensive experience in health care, ideally from faith-based, values driven, or Catholic health care environments, you will bring a high degree of executive sophistication, creativity, and enthusiasm for the mandate of this organization. A results-oriented leader with a bias to action, you are known for your ability to leverage resources, set priorities, and negotiate solutions to complex problems. Your versatility and flexibility will serve you well in an increasingly complex and evolving health care environment. Partners with whom you have collaborated have applauded your transparency and integrity, while your teams have always valued your entrepreneurial and resourceful leadership. Working from a virtual office, this is a unique executive career opportunity for an inspired leader to implement system wide strategy on a national scale. If you are seeking a rewarding leadership opportunity where you can shape a bright future by championing Catholic health care, forward a resume and cover letter in confidence to: Robb Callaghan E-mail: rcallaghan@medfall.com   

Vice President and Chief Financial Officer St. Joseph’s Healthcare Hamilton is committed to making a difference in people’s lives and creating a sustainable healthy future for the community through integrated health services, and internationally recognized programs. St. Joseph’s Healthcare Hamilton is a member of the St. Joseph’s Health System, one of the largest integrated healthcare systems in Ontario. Affiliated with McMaster University and Mohawk College and recognized as a leading academic and research centre, the Hospital has earned a national reputation for outstanding patient care throughout its services, including excellence in respiratory care, kidney and urinary care, mental health and addictions, surgical services, cancer surgery, and women’s and infants’ care. As a premier academic and research healthcare organization, St. Joseph’s Healthcare Hamilton’s mission is to provide dynamic research, revolutionary methods in health sciences education, and the highest standard of clinical care in a spirit of compassion, innovation and commitment that honours the legacy of the founding Sisters of St. Joseph and their courage to lead healthcare change.   The Position Reporting to the President of SJHH, the Vice President and Chief Financial Officer (VP/CFO) is an influential member of the Executive Leadership Team and is responsible for providing strategic financial leadership to the Hospital and the Research Institute, and for overseeing the daily operations of Financial Services, Procurement, Materials Management, and Library Services. Inherent in the role will be the ability to lead and facilitate the optimization of funding across the organization, consistent with best practice approaches to health service delivery across the continuum of care. He/she will promote effective performance internally at St. Joseph’s Healthcare Hamilton and at external tables across the Region and the Province. The VP/CFO, in conjunction with the President, will also lead the execution of the organization’s financial strategy that reflects St. Joseph’s Healthcare Hamilton’s strategic priorities; continues to enhance financial stewardship, confidence and system capacity; and further develops and builds relationships with a range of internal and external stakeholders.   Key leadership priorities for the new VP/CFO will be to: Continue to advance a financial strategy that effectively positions the team as strategic business partners across the Hospital and System. Identify opportunities to position the Hospital for future success in Ontario’s evolving landscape of health care funding and service delivery models. Provide strategic and operational leadership regarding financial opportunities and challenges, projected growth and government funding changes, investment and business planning, and risk management initiatives. Contribute insight and analysis to strategic policy development on hospital funding and financial sustainability. Continue to build internal and external leadership within a multi-stakeholder environment. Experience The successful candidate will have at least seven to ten years of progressive leadership experience in health care and/or a similarly complex environment/sector. In addition to possessing a graduate degree and accounting designation, the Candidate will be a change agent, inspiring leader and engaged team player. This is an influential leadership role that requires someone that excels at driving operational efficiency and business strategy in a complex, multi-stakeholder environment. The successful Candidate will have the transformational ability to implement leading practices in fiscal accountability and corporate governance. In addition, he/she will have the ideal opportunity to be a vocal and visible advocate of excellence in innovative healthcare, while contributing to both strategic and operational financial leadership in an ambitious organization-wide vision and strategy. To confidentially explore this opportunity, please email your resume, quoting the appropriate position title, to Judy Mandelman, at resumes@promeus.ca .