Oak Valley Health (Markham Stouffville Hospital)
Land acknowledgement:
Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.
Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.
Who you are:
You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
You are a patient and/or client centered individual who performs at an exemplary standard
You are a team player with excellent communication, critical thinking and prioritization skills
Position Summary
The Manager, Procurement and Materials Management provides senior leadership for enterprise-wide competitive procurement, strategic sourcing, and contract management functions across Oak Valley Health, while also overseeing materials management operations that support organizational and clinical service delivery.
This role is accountable for leading high-value and complex procurement initiatives, procurement governance, vendor relations, contract implementation and management, and sourcing strategies that drive value, operational efficiency, standardization, and risk mitigation across the organization.
The Manager ensures compliance with the Ontario Broader Public Sector (BPS) Procurement Directive, Buy Ontario Act and organizational policies while partnering closely with clinical, operational, and executive leaders to support organizational priorities, capital initiatives, operational needs, and future growth.
Working collaboratively with MMC (Mohawk Medbuy Corporation) and other sourcing partners, the role is responsible for optimizing procurement performance, strengthening supplier relationships, and enhancing procurement practices and controls across the organization.
In addition, the role provides operational oversight for materials management functions including inventory management, stores, receiving, and distribution services to ensure efficient and reliable supply chain operations.
The Manager leads both unionized and non-unionized staff and contributes to organizational governance through reporting, policy development, audits, and Board and Committee materials.
Key Responsibilities
Procurement & Strategic Sourcing
Lead enterprise-wide procurement and sourcing strategies that support organizational priorities, operational excellence, value optimization, cost efficiency, and risk mitigation
Oversee all procurement activities including operational, clinical, and capital purchasing
Independently lead competitive procurement processes including RFQs, RFPs, contract negotiations, and vendor selection activities
Ensure procurement activities are conducted in accordance with the BPS Procurement Directive, Buy Ontario Act, trade agreements, and organizational policies
Partner with internal stakeholders to assess business requirements, develop sourcing strategies, and support informed procurement decisions
Collaborate with MMC and other group purchasing organizations to maximize pricing opportunities, standardization, and contract value
Develop procurement KPIs, vendor performance metrics, and reporting frameworks to support continuous improvement, operational transparency and fiscal accountability
Lead procurement governance initiatives, process improvements, and policy enhancements
Provide procurement expertise and strategic support for organizational growth initiatives, capital projects, and new program development
Contract & Vendor Management
Oversee the full lifecycle of contract management including contract review, negotiation, execution, renewals, compliance monitoring, and vendor performance management
Provide strategic guidance related to contract risk, procurement controls, and supplier management
Build and maintain strong vendor and stakeholder relationships while addressing contract, procurement, and service-related issues in a timely manner
Support procurement audits, compliance reviews, and documentation requirements
Materials Management & Supply Chain Operations
Provide operational leadership for inventory management, stores, receiving, mailroom, and distribution services
Ensure efficient flow, storage, and distribution of supplies across the organization
Implement best practices related to inventory control, utilization management, and supply continuity planning
Support operational readiness and supply chain resilience initiatives
Leadership & Stakeholder Engagement
Lead, mentor, and support unionized and non-unionized staff through coaching, development, workforce planning, and performance management
Foster a culture of accountability, collaboration, customer service, and continuous improvement
Build strong working relationships with clinical leaders, operational teams, vendors, and external partners
Contribute to strategic planning and organizational initiatives
Governance & Reporting
Prepare reports, briefing notes, business cases, and presentations for Senior Leadership and Board Committees
Support organizational policy development and procurement governance initiatives
Contribute to organizational risk management and operational planning activities
Qualifications
Bachelor’s degree in Business Administration, Supply Chain Management, Commerce, or related field (or equivalent experience)
Professional procurement or supply chain designation (e.g., SCMP) preferred
Minimum 5–7 years progressive leadership experience in procurement, strategic sourcing, contract management, or supply chain operations, preferably within healthcare or the broader public sector
Demonstrated experience leading complex competitive procurement initiatives and contract negotiations
Strong knowledge of the Ontario BPS Procurement Directive, Buy Ontario Act, procurement governance practices, and public sector compliance requirements
Experience working with group purchasing organizations such as MMC or HealthPro
Proven ability to develop sourcing strategies, procurement metrics, and vendor performance frameworks
Experience leading unionized and non-unionized teams in the 24/7 operating environment
Strong leadership, negotiation, communication, stakeholder engagement, and relationship management skills
Excellent analytical, organizational, and problem-solving capabilities
Working knowledge of labour relations, Employment Standards Act, Occupational Health & Safety legislation, WHMIS, and infection prevention and control practices
Work Schedule:
Monday - Friday
Please note schedules may change due to operational needs.
Compensation:
BAND E
Range:
$50.10 - $65.89
Who we are:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.
Oak Valley Health Equity, Diversity, Inclusion and Belonging statement
Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB .
Land acknowledgement:
Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.
Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.
Who you are:
You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
You are a patient and/or client centered individual who performs at an exemplary standard
You are a team player with excellent communication, critical thinking and prioritization skills
Position Summary
The Manager, Procurement and Materials Management provides senior leadership for enterprise-wide competitive procurement, strategic sourcing, and contract management functions across Oak Valley Health, while also overseeing materials management operations that support organizational and clinical service delivery.
This role is accountable for leading high-value and complex procurement initiatives, procurement governance, vendor relations, contract implementation and management, and sourcing strategies that drive value, operational efficiency, standardization, and risk mitigation across the organization.
The Manager ensures compliance with the Ontario Broader Public Sector (BPS) Procurement Directive, Buy Ontario Act and organizational policies while partnering closely with clinical, operational, and executive leaders to support organizational priorities, capital initiatives, operational needs, and future growth.
Working collaboratively with MMC (Mohawk Medbuy Corporation) and other sourcing partners, the role is responsible for optimizing procurement performance, strengthening supplier relationships, and enhancing procurement practices and controls across the organization.
In addition, the role provides operational oversight for materials management functions including inventory management, stores, receiving, and distribution services to ensure efficient and reliable supply chain operations.
The Manager leads both unionized and non-unionized staff and contributes to organizational governance through reporting, policy development, audits, and Board and Committee materials.
Key Responsibilities
Procurement & Strategic Sourcing
Lead enterprise-wide procurement and sourcing strategies that support organizational priorities, operational excellence, value optimization, cost efficiency, and risk mitigation
Oversee all procurement activities including operational, clinical, and capital purchasing
Independently lead competitive procurement processes including RFQs, RFPs, contract negotiations, and vendor selection activities
Ensure procurement activities are conducted in accordance with the BPS Procurement Directive, Buy Ontario Act, trade agreements, and organizational policies
Partner with internal stakeholders to assess business requirements, develop sourcing strategies, and support informed procurement decisions
Collaborate with MMC and other group purchasing organizations to maximize pricing opportunities, standardization, and contract value
Develop procurement KPIs, vendor performance metrics, and reporting frameworks to support continuous improvement, operational transparency and fiscal accountability
Lead procurement governance initiatives, process improvements, and policy enhancements
Provide procurement expertise and strategic support for organizational growth initiatives, capital projects, and new program development
Contract & Vendor Management
Oversee the full lifecycle of contract management including contract review, negotiation, execution, renewals, compliance monitoring, and vendor performance management
Provide strategic guidance related to contract risk, procurement controls, and supplier management
Build and maintain strong vendor and stakeholder relationships while addressing contract, procurement, and service-related issues in a timely manner
Support procurement audits, compliance reviews, and documentation requirements
Materials Management & Supply Chain Operations
Provide operational leadership for inventory management, stores, receiving, mailroom, and distribution services
Ensure efficient flow, storage, and distribution of supplies across the organization
Implement best practices related to inventory control, utilization management, and supply continuity planning
Support operational readiness and supply chain resilience initiatives
Leadership & Stakeholder Engagement
Lead, mentor, and support unionized and non-unionized staff through coaching, development, workforce planning, and performance management
Foster a culture of accountability, collaboration, customer service, and continuous improvement
Build strong working relationships with clinical leaders, operational teams, vendors, and external partners
Contribute to strategic planning and organizational initiatives
Governance & Reporting
Prepare reports, briefing notes, business cases, and presentations for Senior Leadership and Board Committees
Support organizational policy development and procurement governance initiatives
Contribute to organizational risk management and operational planning activities
Qualifications
Bachelor’s degree in Business Administration, Supply Chain Management, Commerce, or related field (or equivalent experience)
Professional procurement or supply chain designation (e.g., SCMP) preferred
Minimum 5–7 years progressive leadership experience in procurement, strategic sourcing, contract management, or supply chain operations, preferably within healthcare or the broader public sector
Demonstrated experience leading complex competitive procurement initiatives and contract negotiations
Strong knowledge of the Ontario BPS Procurement Directive, Buy Ontario Act, procurement governance practices, and public sector compliance requirements
Experience working with group purchasing organizations such as MMC or HealthPro
Proven ability to develop sourcing strategies, procurement metrics, and vendor performance frameworks
Experience leading unionized and non-unionized teams in the 24/7 operating environment
Strong leadership, negotiation, communication, stakeholder engagement, and relationship management skills
Excellent analytical, organizational, and problem-solving capabilities
Working knowledge of labour relations, Employment Standards Act, Occupational Health & Safety legislation, WHMIS, and infection prevention and control practices
Work Schedule:
Monday - Friday
Please note schedules may change due to operational needs.
Compensation:
BAND E
Range:
$50.10 - $65.89
Who we are:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.
Oak Valley Health Equity, Diversity, Inclusion and Belonging statement
Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB .
NAFOR Inc.
On behalf of LifeLabs, NAFOR is proud to be leading this search. Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.
Core Accountabilities:
Enterprise Strategy and Portfolio Leadership
Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility.
Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments.
Own long-range planning and prioritization across products, programs, and platforms.
Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.
Program and Solution Growth Leadership
Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
Drive commercialization readiness and ensure smooth transition of mature programs into Operations.
Digital Platform and Customer Experience Leadership
Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
Lead modernization of the digital ecosystem to improve customer experience and support future growth.
Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
Provide executive oversight for Salesforce strategy and governance.
Ensure digital platforms meet contractual, regulatory, and government requirements.
Operating Model, Governance, and Performance
Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
Define accountability, success measures, and performance expectations for functional leaders.
Oversee portfolio performance management, risk mitigation, and continuous improvement.
Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
Create organizational clarity around what is owned centrally within the function versus by partner functions.
People Leadership and Capability Building
Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
Develop and implement a plan to build engagement across the team.
Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
Mentor directors and senior leaders, ensuring succession strength and role clarity.
Lead organizational design to support future business needs and growth priorities.
Executive and External Partnership
Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance.
Build strong relationships with government, finance, laboratory, and strategic partners.
Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.
Requirements:
A university degree in business, a technical discipline, or a related field
10 or more years of experience in product development or related fields
At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients
Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles.
Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments.
Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out.
Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models.
Demonstrated ability to build scalable organizational capability and lead through senior leaders.
Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities.
Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus.
Strong business judgment, strategic thinking, and executive communication skills.
Strong analytical, strategic, and coordinating skills.
Sound knowledge and understanding of business and technology.
Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences.
Great people skills paired with a high level of assertiveness.
Preferred Experience and Assets
Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred.
Experience developing clinical products and services is a significant asset.
Experience supporting a digital-oriented customer experience is a significant asset.
Experience working with external partners, government stakeholders, or contract-driven environments is an asset.
About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer
Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada.
Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%.
Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines:
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
- Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!
On behalf of LifeLabs, NAFOR is proud to be leading this search. Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.
Core Accountabilities:
Enterprise Strategy and Portfolio Leadership
Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility.
Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments.
Own long-range planning and prioritization across products, programs, and platforms.
Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.
Program and Solution Growth Leadership
Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
Drive commercialization readiness and ensure smooth transition of mature programs into Operations.
Digital Platform and Customer Experience Leadership
Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
Lead modernization of the digital ecosystem to improve customer experience and support future growth.
Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
Provide executive oversight for Salesforce strategy and governance.
Ensure digital platforms meet contractual, regulatory, and government requirements.
Operating Model, Governance, and Performance
Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
Define accountability, success measures, and performance expectations for functional leaders.
Oversee portfolio performance management, risk mitigation, and continuous improvement.
Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
Create organizational clarity around what is owned centrally within the function versus by partner functions.
People Leadership and Capability Building
Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
Develop and implement a plan to build engagement across the team.
Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
Mentor directors and senior leaders, ensuring succession strength and role clarity.
Lead organizational design to support future business needs and growth priorities.
Executive and External Partnership
Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance.
Build strong relationships with government, finance, laboratory, and strategic partners.
Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.
Requirements:
A university degree in business, a technical discipline, or a related field
10 or more years of experience in product development or related fields
At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients
Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles.
Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments.
Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out.
Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models.
Demonstrated ability to build scalable organizational capability and lead through senior leaders.
Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities.
Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus.
Strong business judgment, strategic thinking, and executive communication skills.
Strong analytical, strategic, and coordinating skills.
Sound knowledge and understanding of business and technology.
Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences.
Great people skills paired with a high level of assertiveness.
Preferred Experience and Assets
Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred.
Experience developing clinical products and services is a significant asset.
Experience supporting a digital-oriented customer experience is a significant asset.
Experience working with external partners, government stakeholders, or contract-driven environments is an asset.
About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer
Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada.
Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%.
Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines:
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
- Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!
Roberts Smart Centre
THE OPPORTUNITY
The Roberts Smart Centre (RSC) is seeking a passionate, people centred, and forward-looking leader as its next Executive Director (ED). A community builder who is committed to advancing RSC’s mission of delivering safe, high-quality, trauma-informed mental health services for children and youth, the ED will play a critical role in strengthening culture, expanding partnerships, optimizing service utilization, and securing the resources required to meet growing community need.
Reporting to the Board of Directors and leading a skilled and committed management team that supports over 120 professional and front-line staff, the new Executive Director will be accountable for the overall leadership, sustainability, and performance of the organization. As RSC enters a period of transition and opportunity, including the building of a new facility and evolving system expectations, the ED will lead efforts to strengthen internal capacity, enhance operational effectiveness, and foster a strong organizational culture, while advancing external partnerships and initiatives that create conditions for sustained success.
Strategically minded, collaborative, and impact-focused, the ED will partner with the Board to define direction and shape the organization’s next strategic plan. Building on past successes and with an eye to future growth and development, this is a commitment to design programs, services, and partnerships that drive meaningful and lasting change for the young people RSC has been serving for over 50 years.
The Executive Director will lead with a collaborative and inclusive approach, supporting and developing staff while fostering a strong, integrated team culture. As a champion of diversity, equity, and inclusion, the ED will cultivate an environment where people of all individuals feel safe, supported, and empowered.
An experienced non-profit leader, the successful candidate will bring a strong foundation of external relations with demonstrated success creating and promoting partnerships and alliances. The ED will strategically build and strengthen relationships with partners across the mental health sector including hospitals, children’s aid and family services, government and sector networks, community-based organizations, lead agencies, and all those supporting children, youth, and families across Ottawa and Ontario.
ABOUT ROBERTS SMART CENTRE
The Roberts/Smart Centre (RSC) is an accredited, intensive treatment centre and the only bilingual tertiary mental health provider in Ontario. We are committed to empowering youth facing severe psychosocial challenges, often serving as their last line of defense after navigating numerous other services.
With over 50 years of experience, our comprehensive, trauma-informed approach includes school-based programs, community support, live-in treatment, and specialized anti-human trafficking initiatives. At RSC, we strive to foster resilience and support young people to forge their paths to success.
Roberts Smart Centre’s story began in 1973, when Dr. C.A. Roberts and Mr. R.S. Smart, joined forces and founded the Ottawa Carleton Regional Residential Treatment Centre for the Ottawa Health Region.
The Centre quickly expanded and now operates:
Secure Treatment Facility
Two Open Live-In Treatment programs in a home setting
School-based Mental Health and Day Treatment programs in schools across Eastern Ontario
The Roberts/Smart Academy, a fully accredited private school
CORATH (anti-human trafficking initiative)
Therapeutic Camping and Outdoor Treatment
Community Reintegration program
Programs for families
Renamed the Roberts/Smart Centre in 1997, we provide treatment to youth from across Ontario dealing with complex mental health and behavioural challenges in a welcoming, supportive, and safe environment. Our multi-disciplinary team includes psychiatrists, occupational therapists, clinicians, nurses, pharmacists, and child and youth counsellors who have special training in trauma-informed, client-centered, therapeutic crisis Intervention, and collaborative problem-solving.
Our approach to mental health treatment is strengths-based, trauma-informed, and person-centered. Through our programs and services, we help youth to recover and heal through treatment, education, and life-skills development.
After a detailed review of our care, governance, and safety standards, RSC achieved reaccreditation through 2029 by the Canadian Centre for Accreditation. For youth and families, this means knowing that the services they receive meet the highest standards of safety and quality. Accreditation also connects us with other accredited organizations across Ontario, giving us the chance to share knowledge and strengthen the care that young people depend on.
OUR MISSION
The Roberts/Smart Centre is a tertiary provider and provincial leader in the delivery of inclusive, community-based, individualized treatment and clinical services in both official languages to improve the lives of youth and their families from across Ontario living with complex mental health and behavioural needs.
OUR VISION
We envision a future in which youth with complex mental health and behavioural challenges receive innovative, highest quality, progressive and supportive treatment - when they need it and in the way they need it - to help them heal, learn, grow and live their full potential.
OUR VALUES
Strength-based
Individualized opportunity for youth
Respect and collaboration
Commitment to service excellence
Cultural safety and sensitivity, inclusivity, and diversity
Excellence in governance
PROGRAMS & SERVICES
Secure Treatment Facility
Our Secure Treatment program is an intensive, live-in treatment option for youth ages 12-18 dealing with complex mental health and behavioural issues. Admission to our Secure Treatment Facility in Ottawa requires a court order and is open to youth from all over Ontario.
RSC is working with the Ministry of Health and the Health Capital Investment Branch team to continue to move forward plans for a new Secure Treatment Facility. This work aligns with the Provincial initiative to expand intensive services for youth with mental health challenges. This future space will give young people a modern, therapeutic environment designed to support healing and growth. It represents an important step toward ensuring that youth have the right setting to build skills, find stability, and prepare for brighter futures.
Open Live-In Treatment Centre
The Centre operates two open live-in programs for youth with mental health concerns. These programs are in urban homes in Ottawa. They exist to provide care in both official languages for those youth whose difficulties require treatment on a 24-hour basis. The program capitalizes on the “in-residence” component of intervention in providing a therapeutic milieu and programs related to lifestyle, education, and recreation.
Day Treatment Program
Day treatment provides youth with a therapeutic, structured, meaningful, and directed learning program. As these programs address the academic needs of the youth, they simultaneously provide support to the treatment plan of the student.
Roberts/Smart Academy
The Roberts/Smart Academy is open to youth aged 12-18, who come from Ottawa or elsewhere in the province, with mental health and behavioural needs that exceed what a traditional school setting could provide.
School-Based Mental Health
The RSC provides mental health services in local high schools through the School-Based Mental Health program. These services provide individualized, youth-driven support to teens within the school setting as well throughout the summer months where needed. Services provided focus on prevention, reduction, and support for mental health challenges.
Caregiver and Family Education and Support
Counsellors offer a family support group along with teaching an innovative, compassionate, and proven approach, called Collaborative Problem Solving (CPS) that helps with understanding and supporting youth. Learning side-by-side with other caregivers and parents provides an optimum setting to shift understanding and learn a new ways of working with their child.
CORATH - Empowering Youth Experiencing Human Trafficking.
Creating Opportunities and Resources Against the Trafficking of Humans (CORATH) is a community program for youth aged 12 to 24 who have been or are at risk of being trafficked, notably through sexual exploitation.
2024-2025 RSC by the Numbers
At the Roberts/Smart Centre, our financial decisions reflect our values and our deep commitment to youth. We continued to direct our resources toward what matters most: supporting young people on their path to healing. As a result, our greatest investment remains in people. From front-line staff to clinical professionals and specialized teams, it is their care, expertise, and compassion that drive meaningful change. Prioritizing salaries, benefits, and professional supports is not just a financial choice - it is a recognition that our staff are the foundation of everything we do.
ADDITIONAL INFORMATION
About Roberts Smart Centre
2024-2025 Annual Report
2019-2024 Strategic Plan
Ways to Give
Day Treatment Programs
CORATH
Roberts Smart Academy
School-Based Mental Health Programs
Secure Treatment
Open Live-In
News
KEY DUTIES AND RESPONSIBILITIES
Strategy, Growth & System Leadership
Working closely with the Board of Directors and the Senior Leadership Team, lead the development and execution of multi year strategic and service plans that position RSC for sustainable growth and impact.
Identify and advance growth opportunities, service transformations, and new models of care (e.g., virtual services, and capital planning).
Anticipate and respond to emerging community and system needs, including increasing demand for child and youth mental health services.
Ensure RSC’s programs, capacity, and infrastructure are aligned with regional and provincial system priorities.
Governance & Board Relations
Maintain a strong, transparent, and productive relationship with the Board of Directors.
Provide timely, accurate, and strategic reporting on organizational performance, risks, finances, and emerging issues.
Support Board committees and ensure alignment with governance policies, by laws, ONCA, CRA and other regulatory requirements, and best practices.
Service Performance, Quality & Accountability
Accountable for the delivery of safe, effective, and high-quality services in compliance with applicable legislation and standards, in partnership with the leadership and clinical/program teams.
Oversee serious occurrence management, trend analysis, and continuous quality improvement practices.
Maintain accreditation readiness and fidelity to evidence informed service models.
Work with senior leaders to address operational barriers to service access, including improving referral pathways and maximizing service utilization.
People, Culture & Leadership
Lead and model a healthy, accountable, and respectful organizational culture grounded in trust, transparency, and collaboration.
Provide strong people leadership in a complex environment with a long organizational history and evolving relationships.
Ensure the continued development and support of a cohesive, collaborative, effective and high-performing senior leadership team in relation to successfully meet strategic and annual operating objectives.
Empower and support clinical, program, and operational leaders to succeed in their areas of expertise.
Oversee workforce planning, recruitment, talent development, performance management, and succession planning.
Ensure effective staff assessment and individual and team performance.
Promote psychological health and safety, ensure all required HR legislation and policy requirements are met and constructive labour management relations.
Partnerships, Funding & External Relations
Build and sustain strong partnerships with hospitals, schools, child welfare, youth justice, primary care, funders, and community organizations to support coordinated access to care.
Act as a primary external representative and relationship builder for RSC with government, funders, donors, and system partners. Attend and participate in external meetings, groups, and networks that support RSC’s growth and profile in the sector.
Provide the leadership and long-term vision required to build capacity, ensure sustainability and increase RSC’s ability to diversify and increase revenue.
Support revenue development efforts, including government funding relationships, grants, philanthropy, and corporate partnerships.
Ensure RSC is viewed as a credible, collaborative, and solutions-oriented system partner.
Operations, Finance & Infrastructure
Provide overall leadership for organizational operations, including annual budgeting, service targets, and financial stewardship.
Ensure organizational resources are aligned with strategic priorities and service delivery goals.
Ensure effective procurement, facilities management, and
Strengthen digital infrastructure, including EHR/EMR systems, data governance, privacy, and information security.
Diversity, Inclusion & Access To Care
Ensure services are responsive to the diverse cultural, linguistic, developmental, and social needs of children, youth, and families served by RSC.
Foster an inclusive and respectful workplace where staff feel supported and equipped to work effectively with diverse populations.
Identify and address barriers to equitable access, engagement, and utilization of services.
Ensure organizational policies and practices reflect fairness, dignity, and respect for all individuals.
QUALIFICATIONS AND COMPETENCIES
Senior leadership experience in complex, multidisciplinary and/or unionized environments.
Demonstrated success in non-profit or public sector organizational leadership, service growth, partnership development, and change management.
An authentic interest in and commitment to RSC’s mission and the essential role of providing youth mental health care. Knowledge of the healthcare sector in Ontario is an asset.
Experience reporting to and/or working directly with a Board of Directors.
Proven experience building and leading high-performing teams in an inclusive, values-based, collaborative culture that strives for accountability and operational excellence.
Knowledge and experience with not-for-profit governance, strategic and annual planning, financial management, and the oversight of operations and staff.
Accomplished networker and relationship builder with experience representing an organization with diverse audiences, including staff, volunteers, community partners, donors, funders, and government.
Experience with capital build projects or major organizational transitions is an asset.
Strong financial, operational, and risk management capability with experience providing financial oversight and reporting on complex budgets.
Aptitude to lead through complexity, inspire trust, and strengthen organizational culture.
Strong ability to develop productive relationships through a visible, compassionate, supportive, and collaborative management style with both internal and external stakeholders
Skilled in leading and managing change and encouraging and supporting teams in the development and implementation of new strategies and procedures.
Excellent communication skills with diverse stakeholders.
Experience leading in a unionized environment with knowledge and sensitivity regarding collective agreements is an asset.
Ability to communicate in French is an asset.
Graduate education in a relevant field (e.g., leadership, public or business administration, health or social services) is an asset; equivalent combination of education and senior leadership experience will be considered.
FOR MORE INFORMATION
KCI Search + Talent has been retained to conduct this search on behalf of Robert Smarts Centre. For more information about this unique healthcare leadership opportunity, please contact Ellie Rusonik, Senior Vice President/ Lead, KCI Search + Talent by email at RSC@KCITalent.com .
All inquiries and applications will be held in strict confidence. Interested candidates should send resume and letter of interest to the email address listed above by June 15, 2026.
To view the full executive brief, visit: www.kcitalent.com
Artificial intelligence will not be used to screen resumes or assess candidates in this search. This posting is for a current vacancy.
The salary range for this role is $140,000 - $170,000 plus a comprehensive benefits package including HOOPP.
Roberts Smart Centre embraces an environment aligned with our values: strength-based; individualized opportunity for youth; respect and collaboration; commitment to service excellence; cultural safety and sensitivity, inclusivity, and diversity; excellence in governance.
Roberts Smart Centre is committed to equitable and inclusive hiring practices. If you require accommodation, please notify the Search Consultant and they will work with you to meet your needs.
THE OPPORTUNITY
The Roberts Smart Centre (RSC) is seeking a passionate, people centred, and forward-looking leader as its next Executive Director (ED). A community builder who is committed to advancing RSC’s mission of delivering safe, high-quality, trauma-informed mental health services for children and youth, the ED will play a critical role in strengthening culture, expanding partnerships, optimizing service utilization, and securing the resources required to meet growing community need.
Reporting to the Board of Directors and leading a skilled and committed management team that supports over 120 professional and front-line staff, the new Executive Director will be accountable for the overall leadership, sustainability, and performance of the organization. As RSC enters a period of transition and opportunity, including the building of a new facility and evolving system expectations, the ED will lead efforts to strengthen internal capacity, enhance operational effectiveness, and foster a strong organizational culture, while advancing external partnerships and initiatives that create conditions for sustained success.
Strategically minded, collaborative, and impact-focused, the ED will partner with the Board to define direction and shape the organization’s next strategic plan. Building on past successes and with an eye to future growth and development, this is a commitment to design programs, services, and partnerships that drive meaningful and lasting change for the young people RSC has been serving for over 50 years.
The Executive Director will lead with a collaborative and inclusive approach, supporting and developing staff while fostering a strong, integrated team culture. As a champion of diversity, equity, and inclusion, the ED will cultivate an environment where people of all individuals feel safe, supported, and empowered.
An experienced non-profit leader, the successful candidate will bring a strong foundation of external relations with demonstrated success creating and promoting partnerships and alliances. The ED will strategically build and strengthen relationships with partners across the mental health sector including hospitals, children’s aid and family services, government and sector networks, community-based organizations, lead agencies, and all those supporting children, youth, and families across Ottawa and Ontario.
ABOUT ROBERTS SMART CENTRE
The Roberts/Smart Centre (RSC) is an accredited, intensive treatment centre and the only bilingual tertiary mental health provider in Ontario. We are committed to empowering youth facing severe psychosocial challenges, often serving as their last line of defense after navigating numerous other services.
With over 50 years of experience, our comprehensive, trauma-informed approach includes school-based programs, community support, live-in treatment, and specialized anti-human trafficking initiatives. At RSC, we strive to foster resilience and support young people to forge their paths to success.
Roberts Smart Centre’s story began in 1973, when Dr. C.A. Roberts and Mr. R.S. Smart, joined forces and founded the Ottawa Carleton Regional Residential Treatment Centre for the Ottawa Health Region.
The Centre quickly expanded and now operates:
Secure Treatment Facility
Two Open Live-In Treatment programs in a home setting
School-based Mental Health and Day Treatment programs in schools across Eastern Ontario
The Roberts/Smart Academy, a fully accredited private school
CORATH (anti-human trafficking initiative)
Therapeutic Camping and Outdoor Treatment
Community Reintegration program
Programs for families
Renamed the Roberts/Smart Centre in 1997, we provide treatment to youth from across Ontario dealing with complex mental health and behavioural challenges in a welcoming, supportive, and safe environment. Our multi-disciplinary team includes psychiatrists, occupational therapists, clinicians, nurses, pharmacists, and child and youth counsellors who have special training in trauma-informed, client-centered, therapeutic crisis Intervention, and collaborative problem-solving.
Our approach to mental health treatment is strengths-based, trauma-informed, and person-centered. Through our programs and services, we help youth to recover and heal through treatment, education, and life-skills development.
After a detailed review of our care, governance, and safety standards, RSC achieved reaccreditation through 2029 by the Canadian Centre for Accreditation. For youth and families, this means knowing that the services they receive meet the highest standards of safety and quality. Accreditation also connects us with other accredited organizations across Ontario, giving us the chance to share knowledge and strengthen the care that young people depend on.
OUR MISSION
The Roberts/Smart Centre is a tertiary provider and provincial leader in the delivery of inclusive, community-based, individualized treatment and clinical services in both official languages to improve the lives of youth and their families from across Ontario living with complex mental health and behavioural needs.
OUR VISION
We envision a future in which youth with complex mental health and behavioural challenges receive innovative, highest quality, progressive and supportive treatment - when they need it and in the way they need it - to help them heal, learn, grow and live their full potential.
OUR VALUES
Strength-based
Individualized opportunity for youth
Respect and collaboration
Commitment to service excellence
Cultural safety and sensitivity, inclusivity, and diversity
Excellence in governance
PROGRAMS & SERVICES
Secure Treatment Facility
Our Secure Treatment program is an intensive, live-in treatment option for youth ages 12-18 dealing with complex mental health and behavioural issues. Admission to our Secure Treatment Facility in Ottawa requires a court order and is open to youth from all over Ontario.
RSC is working with the Ministry of Health and the Health Capital Investment Branch team to continue to move forward plans for a new Secure Treatment Facility. This work aligns with the Provincial initiative to expand intensive services for youth with mental health challenges. This future space will give young people a modern, therapeutic environment designed to support healing and growth. It represents an important step toward ensuring that youth have the right setting to build skills, find stability, and prepare for brighter futures.
Open Live-In Treatment Centre
The Centre operates two open live-in programs for youth with mental health concerns. These programs are in urban homes in Ottawa. They exist to provide care in both official languages for those youth whose difficulties require treatment on a 24-hour basis. The program capitalizes on the “in-residence” component of intervention in providing a therapeutic milieu and programs related to lifestyle, education, and recreation.
Day Treatment Program
Day treatment provides youth with a therapeutic, structured, meaningful, and directed learning program. As these programs address the academic needs of the youth, they simultaneously provide support to the treatment plan of the student.
Roberts/Smart Academy
The Roberts/Smart Academy is open to youth aged 12-18, who come from Ottawa or elsewhere in the province, with mental health and behavioural needs that exceed what a traditional school setting could provide.
School-Based Mental Health
The RSC provides mental health services in local high schools through the School-Based Mental Health program. These services provide individualized, youth-driven support to teens within the school setting as well throughout the summer months where needed. Services provided focus on prevention, reduction, and support for mental health challenges.
Caregiver and Family Education and Support
Counsellors offer a family support group along with teaching an innovative, compassionate, and proven approach, called Collaborative Problem Solving (CPS) that helps with understanding and supporting youth. Learning side-by-side with other caregivers and parents provides an optimum setting to shift understanding and learn a new ways of working with their child.
CORATH - Empowering Youth Experiencing Human Trafficking.
Creating Opportunities and Resources Against the Trafficking of Humans (CORATH) is a community program for youth aged 12 to 24 who have been or are at risk of being trafficked, notably through sexual exploitation.
2024-2025 RSC by the Numbers
At the Roberts/Smart Centre, our financial decisions reflect our values and our deep commitment to youth. We continued to direct our resources toward what matters most: supporting young people on their path to healing. As a result, our greatest investment remains in people. From front-line staff to clinical professionals and specialized teams, it is their care, expertise, and compassion that drive meaningful change. Prioritizing salaries, benefits, and professional supports is not just a financial choice - it is a recognition that our staff are the foundation of everything we do.
ADDITIONAL INFORMATION
About Roberts Smart Centre
2024-2025 Annual Report
2019-2024 Strategic Plan
Ways to Give
Day Treatment Programs
CORATH
Roberts Smart Academy
School-Based Mental Health Programs
Secure Treatment
Open Live-In
News
KEY DUTIES AND RESPONSIBILITIES
Strategy, Growth & System Leadership
Working closely with the Board of Directors and the Senior Leadership Team, lead the development and execution of multi year strategic and service plans that position RSC for sustainable growth and impact.
Identify and advance growth opportunities, service transformations, and new models of care (e.g., virtual services, and capital planning).
Anticipate and respond to emerging community and system needs, including increasing demand for child and youth mental health services.
Ensure RSC’s programs, capacity, and infrastructure are aligned with regional and provincial system priorities.
Governance & Board Relations
Maintain a strong, transparent, and productive relationship with the Board of Directors.
Provide timely, accurate, and strategic reporting on organizational performance, risks, finances, and emerging issues.
Support Board committees and ensure alignment with governance policies, by laws, ONCA, CRA and other regulatory requirements, and best practices.
Service Performance, Quality & Accountability
Accountable for the delivery of safe, effective, and high-quality services in compliance with applicable legislation and standards, in partnership with the leadership and clinical/program teams.
Oversee serious occurrence management, trend analysis, and continuous quality improvement practices.
Maintain accreditation readiness and fidelity to evidence informed service models.
Work with senior leaders to address operational barriers to service access, including improving referral pathways and maximizing service utilization.
People, Culture & Leadership
Lead and model a healthy, accountable, and respectful organizational culture grounded in trust, transparency, and collaboration.
Provide strong people leadership in a complex environment with a long organizational history and evolving relationships.
Ensure the continued development and support of a cohesive, collaborative, effective and high-performing senior leadership team in relation to successfully meet strategic and annual operating objectives.
Empower and support clinical, program, and operational leaders to succeed in their areas of expertise.
Oversee workforce planning, recruitment, talent development, performance management, and succession planning.
Ensure effective staff assessment and individual and team performance.
Promote psychological health and safety, ensure all required HR legislation and policy requirements are met and constructive labour management relations.
Partnerships, Funding & External Relations
Build and sustain strong partnerships with hospitals, schools, child welfare, youth justice, primary care, funders, and community organizations to support coordinated access to care.
Act as a primary external representative and relationship builder for RSC with government, funders, donors, and system partners. Attend and participate in external meetings, groups, and networks that support RSC’s growth and profile in the sector.
Provide the leadership and long-term vision required to build capacity, ensure sustainability and increase RSC’s ability to diversify and increase revenue.
Support revenue development efforts, including government funding relationships, grants, philanthropy, and corporate partnerships.
Ensure RSC is viewed as a credible, collaborative, and solutions-oriented system partner.
Operations, Finance & Infrastructure
Provide overall leadership for organizational operations, including annual budgeting, service targets, and financial stewardship.
Ensure organizational resources are aligned with strategic priorities and service delivery goals.
Ensure effective procurement, facilities management, and
Strengthen digital infrastructure, including EHR/EMR systems, data governance, privacy, and information security.
Diversity, Inclusion & Access To Care
Ensure services are responsive to the diverse cultural, linguistic, developmental, and social needs of children, youth, and families served by RSC.
Foster an inclusive and respectful workplace where staff feel supported and equipped to work effectively with diverse populations.
Identify and address barriers to equitable access, engagement, and utilization of services.
Ensure organizational policies and practices reflect fairness, dignity, and respect for all individuals.
QUALIFICATIONS AND COMPETENCIES
Senior leadership experience in complex, multidisciplinary and/or unionized environments.
Demonstrated success in non-profit or public sector organizational leadership, service growth, partnership development, and change management.
An authentic interest in and commitment to RSC’s mission and the essential role of providing youth mental health care. Knowledge of the healthcare sector in Ontario is an asset.
Experience reporting to and/or working directly with a Board of Directors.
Proven experience building and leading high-performing teams in an inclusive, values-based, collaborative culture that strives for accountability and operational excellence.
Knowledge and experience with not-for-profit governance, strategic and annual planning, financial management, and the oversight of operations and staff.
Accomplished networker and relationship builder with experience representing an organization with diverse audiences, including staff, volunteers, community partners, donors, funders, and government.
Experience with capital build projects or major organizational transitions is an asset.
Strong financial, operational, and risk management capability with experience providing financial oversight and reporting on complex budgets.
Aptitude to lead through complexity, inspire trust, and strengthen organizational culture.
Strong ability to develop productive relationships through a visible, compassionate, supportive, and collaborative management style with both internal and external stakeholders
Skilled in leading and managing change and encouraging and supporting teams in the development and implementation of new strategies and procedures.
Excellent communication skills with diverse stakeholders.
Experience leading in a unionized environment with knowledge and sensitivity regarding collective agreements is an asset.
Ability to communicate in French is an asset.
Graduate education in a relevant field (e.g., leadership, public or business administration, health or social services) is an asset; equivalent combination of education and senior leadership experience will be considered.
FOR MORE INFORMATION
KCI Search + Talent has been retained to conduct this search on behalf of Robert Smarts Centre. For more information about this unique healthcare leadership opportunity, please contact Ellie Rusonik, Senior Vice President/ Lead, KCI Search + Talent by email at RSC@KCITalent.com .
All inquiries and applications will be held in strict confidence. Interested candidates should send resume and letter of interest to the email address listed above by June 15, 2026.
To view the full executive brief, visit: www.kcitalent.com
Artificial intelligence will not be used to screen resumes or assess candidates in this search. This posting is for a current vacancy.
The salary range for this role is $140,000 - $170,000 plus a comprehensive benefits package including HOOPP.
Roberts Smart Centre embraces an environment aligned with our values: strength-based; individualized opportunity for youth; respect and collaboration; commitment to service excellence; cultural safety and sensitivity, inclusivity, and diversity; excellence in governance.
Roberts Smart Centre is committed to equitable and inclusive hiring practices. If you require accommodation, please notify the Search Consultant and they will work with you to meet your needs.
c/o Odgers
York University is one of Canada’s top-ranked institutions , recognized for its commitment to academic excellence, innovation, and social impact. Located across the Greater Toronto Area (GTA), one of the most diverse and dynamic communities in the world, York offers a vibrant and inclusive environment for teaching, research, and community engagement. York University’s School of Medicine , embedded within the Faculty of Health , is a newly established medical school launching in 2028 with an ambitious mission to shape the next generation of physicians through innovation, compassion, and discovery. Guided by the School of Medicine Strategic Plan , the School is at a pivotal moment of foundation building, requiring leaders who are energized by the opportunity to help shape its future and build meaningful partnerships with communities and health systems across Ontario. Through its Integrated Community-based Learning Network (ICLN), the School is advancing a distributed model of medical education that connects learners to diverse clinical settings, reinforcing its commitment to community engagement from the outset.
The School of Medicine at York University invites highly qualified applicants for a Clinical Associate or Clinical Full Professor position to commence August 2026 or as mutually agreed, with consideration of candidates beginning immediately. The successful candidate will be appointed as Associate Dean Clinical Faculty Affairs with an initial 5-year term, with the possibility of renewal. The role is expected to require 2 to 4 days per week, with flexible scheduling intended to complement active clinical practice. This is an open clinical faculty appointment in the Clinical Professorial Stream, as described in the University’s Clinical Faculty Appointments Policy . The successful candidate will identify a home department to be appointed (i.e., Family Medicine, Medicine, Paediatrics, Psychiatry, Obstetrics & Gynecology, Surgery, Community & Population Health & Health Systems Transformation, Anesthesia, Medical Imaging, or Pathology, Diagnostics and Laboratory Medicine) in the School of Medicine or a joint appointment across two departments.
Reporting to the Vice Dean, Integrated Community-based Learning Network & Health Systems, School of Medicine, the inaugural Associate Dean, Clinical Faculty Affairs provides strategic leadership and operational oversight for clinical faculty recruitment, appointment, development, and engagement. The Associate Dean ensures that clinical faculty are effectively integrated into the academic mission and supported in their teaching, scholarly, leadership, and service contributions. Working closely with senior academic leaders, health system partners, and community-based clinical affiliates, the Associate Dean aligns clinical faculty affairs with institutional priorities, accreditation standards, and social accountability commitments. The role leads the development and implementation of clinical faculty affairs strategy and plays a central role in maintaining inclusive, transparent, and equitable practices across a distributed medical education network.
The ideal candidate will be a respected academic physician with leadership experience in academic medicine or health system administration. They will bring experience in strategic planning, organizational change, and stakeholder engagement within complex academic and clinical environments, ideally including distributed or community-based education models. The successful candidate will possess strong interpersonal, communication, and conflict resolution skills, and a collaborative leadership style that supports faculty engagement, professional development, and academic progression. The candidate will hold an MD or equivalent degree, be eligible for licensure in Ontario, and demonstrate excellence in teaching, mentorship, and scholarship related to medical education, health systems strengthening, or capacity building. A clear and sustained commitment to equity, diversity, inclusion, decolonization, and Indigenous Peoples engagement is essential, along with the cultural competence to advance inclusive and socially accountable clinical faculty practices.
Hiring Policies:
Salary will be commensurate with qualifications and experience.
All York University positions are subject to budgetary approval.
Clinical faculty are hired in their professional capacity as a member of the medical profession because they are required to apply their medical training, medical knowledge, and medical skills in connection with the performance of their duties and responsibilities.
York welcomes and employs scholars from all over the world. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
York has a policy on Accommodation in Employment for Persons with Disabilities and is committed to working towards a barrier-free workplace and expanding the accessibility of the workplace to persons with disabilities. Applicants who require accommodation are invited to Nicole Lewis, Manager, Office of the Dean, School of Medicine at lewisn22@yorku.ca .
Application Process:
Due date for completed applications: May 29, 2026 .
Provide required information regarding your Canadian work status and optional self-identification for Affirmative Action purposes as part of the online application at this link: YUWorkAA .
York University has partnered with Andrea Patrick and Cora Hui at Odgers to lead this recruitment. To apply, please submit a comprehensive CV along with a cover letter which sets out your interest in the role and encapsulates the aspects of your experience relevant to the required criteria. The preferred method of application is online at: https://careers.odgers.com/en-ca/31141 . For more information, please reach out to York_medicine@odgers.com .
First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Métis peoples enrich the lands and people of this territory. More than two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Today, York University campuses are located on the Toronto Purchase Treaty No. 13 lands and territory of the Mississaugas of the Credit First Nation and the lands of the Anishinabek of the Williams Treaties First Nations. Our campuses are also situated on the traditional territories of the Huron-Wendat and the Haudenosaunee. Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.
York University is one of Canada’s top-ranked institutions , recognized for its commitment to academic excellence, innovation, and social impact. Located across the Greater Toronto Area (GTA), one of the most diverse and dynamic communities in the world, York offers a vibrant and inclusive environment for teaching, research, and community engagement. York University’s School of Medicine , embedded within the Faculty of Health , is a newly established medical school launching in 2028 with an ambitious mission to shape the next generation of physicians through innovation, compassion, and discovery. Guided by the School of Medicine Strategic Plan , the School is at a pivotal moment of foundation building, requiring leaders who are energized by the opportunity to help shape its future and build meaningful partnerships with communities and health systems across Ontario. Through its Integrated Community-based Learning Network (ICLN), the School is advancing a distributed model of medical education that connects learners to diverse clinical settings, reinforcing its commitment to community engagement from the outset.
The School of Medicine at York University invites highly qualified applicants for a Clinical Associate or Clinical Full Professor position to commence August 2026 or as mutually agreed, with consideration of candidates beginning immediately. The successful candidate will be appointed as Associate Dean Clinical Faculty Affairs with an initial 5-year term, with the possibility of renewal. The role is expected to require 2 to 4 days per week, with flexible scheduling intended to complement active clinical practice. This is an open clinical faculty appointment in the Clinical Professorial Stream, as described in the University’s Clinical Faculty Appointments Policy . The successful candidate will identify a home department to be appointed (i.e., Family Medicine, Medicine, Paediatrics, Psychiatry, Obstetrics & Gynecology, Surgery, Community & Population Health & Health Systems Transformation, Anesthesia, Medical Imaging, or Pathology, Diagnostics and Laboratory Medicine) in the School of Medicine or a joint appointment across two departments.
Reporting to the Vice Dean, Integrated Community-based Learning Network & Health Systems, School of Medicine, the inaugural Associate Dean, Clinical Faculty Affairs provides strategic leadership and operational oversight for clinical faculty recruitment, appointment, development, and engagement. The Associate Dean ensures that clinical faculty are effectively integrated into the academic mission and supported in their teaching, scholarly, leadership, and service contributions. Working closely with senior academic leaders, health system partners, and community-based clinical affiliates, the Associate Dean aligns clinical faculty affairs with institutional priorities, accreditation standards, and social accountability commitments. The role leads the development and implementation of clinical faculty affairs strategy and plays a central role in maintaining inclusive, transparent, and equitable practices across a distributed medical education network.
The ideal candidate will be a respected academic physician with leadership experience in academic medicine or health system administration. They will bring experience in strategic planning, organizational change, and stakeholder engagement within complex academic and clinical environments, ideally including distributed or community-based education models. The successful candidate will possess strong interpersonal, communication, and conflict resolution skills, and a collaborative leadership style that supports faculty engagement, professional development, and academic progression. The candidate will hold an MD or equivalent degree, be eligible for licensure in Ontario, and demonstrate excellence in teaching, mentorship, and scholarship related to medical education, health systems strengthening, or capacity building. A clear and sustained commitment to equity, diversity, inclusion, decolonization, and Indigenous Peoples engagement is essential, along with the cultural competence to advance inclusive and socially accountable clinical faculty practices.
Hiring Policies:
Salary will be commensurate with qualifications and experience.
All York University positions are subject to budgetary approval.
Clinical faculty are hired in their professional capacity as a member of the medical profession because they are required to apply their medical training, medical knowledge, and medical skills in connection with the performance of their duties and responsibilities.
York welcomes and employs scholars from all over the world. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
York has a policy on Accommodation in Employment for Persons with Disabilities and is committed to working towards a barrier-free workplace and expanding the accessibility of the workplace to persons with disabilities. Applicants who require accommodation are invited to Nicole Lewis, Manager, Office of the Dean, School of Medicine at lewisn22@yorku.ca .
Application Process:
Due date for completed applications: May 29, 2026 .
Provide required information regarding your Canadian work status and optional self-identification for Affirmative Action purposes as part of the online application at this link: YUWorkAA .
York University has partnered with Andrea Patrick and Cora Hui at Odgers to lead this recruitment. To apply, please submit a comprehensive CV along with a cover letter which sets out your interest in the role and encapsulates the aspects of your experience relevant to the required criteria. The preferred method of application is online at: https://careers.odgers.com/en-ca/31141 . For more information, please reach out to York_medicine@odgers.com .
First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Métis peoples enrich the lands and people of this territory. More than two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Today, York University campuses are located on the Toronto Purchase Treaty No. 13 lands and territory of the Mississaugas of the Credit First Nation and the lands of the Anishinabek of the Williams Treaties First Nations. Our campuses are also situated on the traditional territories of the Huron-Wendat and the Haudenosaunee. Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.