Southlake Regional Health Centre
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Reporting to the Executive Vice President, Quality, Patient Experience, Professional Practice & Chief Nursing Executive, this exciting opportunity is for a person whose values align with Southlake’s strategic vision and directions. Your goal in this position is to execute a quality structure and methodologies that will advance our new strategic plan for 2025-2035, and position Southlake as a leader in quality and patient experience. As the Director of Quality, Enterprise Risk Management, Patient-Centered Care and Chief Privacy Officer you will have the opportunity to transform and lead a team of high performing professionals. You will work with all levels across the organization including the Leadership Team, staff, physicians and Patient & Family Advisors (PFAs) to provide leadership and transform the experience of patients, utilizing evidence informed best practices, performance improvement strategies and tactics, as well as patient and employee engagement strategies to improve quality and safety. This role will provide strategic leadership and expertise of consultative, educational and direct support to the team in the areas of quality improvement, patient experience, performance and change management, enterprise risk management, privacy legislation and Accreditation preparedness. It will require This role will support the hospital’s growing academic mission by advancing care through teaching and learning and/or transforming care through research and innovation.
Primary Responsibilities
Quality
Oversees staff education and training in quality, risk and patient safety
Ensures evidence informed best practice guides quality improvement initiatives
Stays abreast of current issues and practices in quality, risk and patient safety
Oversees, manages and develops the role of the Quality Improvement Specialists, Patient Safety and Risk Specialists.
Serves as an expert resource within the organization regarding patient safety and risk management approaches and best practices
Facilitates the management of the hospital quality score cards
Develops and oversees innovative quality and patient safety initiatives that meet and exceed national best practices, drives down variation, decreases costs and creates efficiencies, and resource management programs. Supports the spread of these initiatives/models to drive change that will have positive impact patient care.
Leads hospital Accreditation
Risk
Lead the corporate Integrated Risk Management (IRM) program and activities;
Identify potential risk/opportunity areas and make recommendations on risk tolerance; and mechanisms to manage risk/opportunity;
Advise on the impact of decisions and the best methods of handling high-risk contentious and legal issues;
Responds to more sensitive or controversial queries that potentially impact Hospital operations;
Gather and analyze data/trend information, identifying possible improvement/study areas and the impacts of their implementation.
Oversee hospital-wide risk assessments
Collect medical legal claims data and will communicate the results of your analysis to the Executive Vice President for dissemination to the Senior Leadership Team and Quality Committee of the Board
Develop risk reduction and mitigation strategies based on results of incident reports
Privacy
Build a strategic and comprehensive privacy program that defines, develops, and maintains policies and procedures that enable consistent and effective privacy practices;
Provide general privacy/risk management advice to senior leadership, including advice on information disclosure, data or security breaches, whistleblower allegations, and internal investigations;
Ensure regular privacy audits are competed and appropriately investigated;
Oversee the Freedom of Information (FOI) requests and ensure all requests are aligned with legislative requirements;
Overseer’s and performs privacy impact assessment (PIA) as needed;
Oversee and maintain the ongoing privacy training;
Maintain current knowledge of applicable privacy laws, including, but not limited to, the Public Hospitals Act, Personal Health Information Protection Act (PHIPA), Freedom of Information and Protection of Privacy Act (FIPPA), Health Care Consent Act, Substitute Decision Maker Act, and Mental Health Act.
Qualifications
Master’s Degree in Health Administration, Business Administration, Engineering or a Health-related discipline required.
10 years of progressive and cumulative leadership experience required
Excellent understanding of operational excellence, quality improvement, change management, and service innovation with expertise in utilizing tools that include lean methodologies, Six Sigma and design thinking
5 years of experience in an acute care setting
Demonstrated excellence and capabilities in interpersonal, communication, customer service, an analytical approach, teamwork, and leadership skills with ability to build meaningful connections and effective relationships, internally and externally
Agent of change with ability to envision new, innovative models of care, concepts, plan, energize, coach, encourage and support
Is collaborative, open and transparent with an ability to work with all health disciplines to achieve high quality and safe patient care
Has a passion for Healthcare and the difference it makes in the lives of people every day
Expertise in the areas of Health, Privacy, and Risk Management as it pertains to hospital insurance policies
Excellent problem-solving, sound judgment, critical thinking, and decision-making skills;
Strong time management, planning, and organizational skills;
Excellent communication, report-writing, and presentation skills; and
Superior professional judgment, diplomacy, and relationship-building skills.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Reporting to the Executive Vice President, Quality, Patient Experience, Professional Practice & Chief Nursing Executive, this exciting opportunity is for a person whose values align with Southlake’s strategic vision and directions. Your goal in this position is to execute a quality structure and methodologies that will advance our new strategic plan for 2025-2035, and position Southlake as a leader in quality and patient experience. As the Director of Quality, Enterprise Risk Management, Patient-Centered Care and Chief Privacy Officer you will have the opportunity to transform and lead a team of high performing professionals. You will work with all levels across the organization including the Leadership Team, staff, physicians and Patient & Family Advisors (PFAs) to provide leadership and transform the experience of patients, utilizing evidence informed best practices, performance improvement strategies and tactics, as well as patient and employee engagement strategies to improve quality and safety. This role will provide strategic leadership and expertise of consultative, educational and direct support to the team in the areas of quality improvement, patient experience, performance and change management, enterprise risk management, privacy legislation and Accreditation preparedness. It will require This role will support the hospital’s growing academic mission by advancing care through teaching and learning and/or transforming care through research and innovation.
Primary Responsibilities
Quality
Oversees staff education and training in quality, risk and patient safety
Ensures evidence informed best practice guides quality improvement initiatives
Stays abreast of current issues and practices in quality, risk and patient safety
Oversees, manages and develops the role of the Quality Improvement Specialists, Patient Safety and Risk Specialists.
Serves as an expert resource within the organization regarding patient safety and risk management approaches and best practices
Facilitates the management of the hospital quality score cards
Develops and oversees innovative quality and patient safety initiatives that meet and exceed national best practices, drives down variation, decreases costs and creates efficiencies, and resource management programs. Supports the spread of these initiatives/models to drive change that will have positive impact patient care.
Leads hospital Accreditation
Risk
Lead the corporate Integrated Risk Management (IRM) program and activities;
Identify potential risk/opportunity areas and make recommendations on risk tolerance; and mechanisms to manage risk/opportunity;
Advise on the impact of decisions and the best methods of handling high-risk contentious and legal issues;
Responds to more sensitive or controversial queries that potentially impact Hospital operations;
Gather and analyze data/trend information, identifying possible improvement/study areas and the impacts of their implementation.
Oversee hospital-wide risk assessments
Collect medical legal claims data and will communicate the results of your analysis to the Executive Vice President for dissemination to the Senior Leadership Team and Quality Committee of the Board
Develop risk reduction and mitigation strategies based on results of incident reports
Privacy
Build a strategic and comprehensive privacy program that defines, develops, and maintains policies and procedures that enable consistent and effective privacy practices;
Provide general privacy/risk management advice to senior leadership, including advice on information disclosure, data or security breaches, whistleblower allegations, and internal investigations;
Ensure regular privacy audits are competed and appropriately investigated;
Oversee the Freedom of Information (FOI) requests and ensure all requests are aligned with legislative requirements;
Overseer’s and performs privacy impact assessment (PIA) as needed;
Oversee and maintain the ongoing privacy training;
Maintain current knowledge of applicable privacy laws, including, but not limited to, the Public Hospitals Act, Personal Health Information Protection Act (PHIPA), Freedom of Information and Protection of Privacy Act (FIPPA), Health Care Consent Act, Substitute Decision Maker Act, and Mental Health Act.
Qualifications
Master’s Degree in Health Administration, Business Administration, Engineering or a Health-related discipline required.
10 years of progressive and cumulative leadership experience required
Excellent understanding of operational excellence, quality improvement, change management, and service innovation with expertise in utilizing tools that include lean methodologies, Six Sigma and design thinking
5 years of experience in an acute care setting
Demonstrated excellence and capabilities in interpersonal, communication, customer service, an analytical approach, teamwork, and leadership skills with ability to build meaningful connections and effective relationships, internally and externally
Agent of change with ability to envision new, innovative models of care, concepts, plan, energize, coach, encourage and support
Is collaborative, open and transparent with an ability to work with all health disciplines to achieve high quality and safe patient care
Has a passion for Healthcare and the difference it makes in the lives of people every day
Expertise in the areas of Health, Privacy, and Risk Management as it pertains to hospital insurance policies
Excellent problem-solving, sound judgment, critical thinking, and decision-making skills;
Strong time management, planning, and organizational skills;
Excellent communication, report-writing, and presentation skills; and
Superior professional judgment, diplomacy, and relationship-building skills.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Holland Bloorview Kids Rehabilitation Hospital
Ontario
Category: Management Req Number: MAN-24-00012 Open Date: 9/24/2024 Number of Openings: 1 Department: Quality Safety and Performance Work type: Regular Full-time Salary band: Band K ($72.55 – $90.69/hr) FTE: 1.0 Close Date: 10/08/2024
Description:
Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 9,000 families annually.
Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada. Holland Bloorview has won numerous awards including Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.
The Position:
Reporting to the Vice President, Experience, Transformation and Social Accountability, the Director of Quality, Safety and Performance provides oversight and leadership for Holland Bloorview’s activities related to: development, management and dissemination of quality monitoring reports; accreditation activities; public reporting; development and management of hospital performance report cards (i.e., balanced scorecard including operational indicators, client/patient and family safety and quality indicators, and client and family experience processes); staff safety and emergency preparedness; clinical risk; privacy; infection prevention and control; education and capacity building related to quality improvement, safety practices, and performance measurement; and policy and procedure management.
The Director is responsible for leading our organizational initiatives related to Caring Safely, as part of our membership in the Solutions for Patient Safety (SPS) network of children’s hospitals, and provides oversight to the organization’s Workplace Harassment, Discrimination and Racism Reporting processes.
This role requires regular engagement with the Quality Committee of the Board and oversees the process for review, reporting and action planning with respect to serious safety events.
The role also provides leadership for the development and ongoing monitoring of the annual Quality Improvement Plan (QIP).
This position facilitates, trains and mentors hospital teams working on Quality and Performance initiatives and works closely with Executive Leadership team and other leaders to identify, prioritize and document QI projects.
The Director uses data and expert opinion to develop solutions, implementation, control and monitoring plans to ensure improvement and sustained results. The ideal candidate will have extensive healthcare leadership experience and be skilled and confident in managing and leading teams and supporting teams through significant improvement and change initiatives.
Holland Bloorview values co-design with clients and families in all that we do. The Director will work closely with family and youth partners to ensure that their voices are captured in our quality and safety work including Accreditation activities, safety education, and QIP development.
Key Responsibilities:
Develops strategic linkages with other bodies active in quality and organization effectiveness (i.e. SPS, IHI, CPSI, CIHI, HEC)
Effectively communicates quality and organization effectiveness goals, progress and outcomes to Holland Bloorview staff, external bodies, and relevant committees
Works collaboratively with management in the development, design, implementation and maintenance of balanced scorecards and quality improvement measures, including indicator development
Responsible for providing leadership to ensure that the organizational quality improvement opportunities are identified, prioritized, addressed and monitored
Provide director level oversight to the quality and safety team, infection prevention control team, and clinical risk specialist
Participate as part of the Administrator on Call (AOC) roster (providing rotational support to issues requiring escalation outside of normal business hours, and specific leadership support with respect to situations requiring establishment of an Emergency Operations centre (EOC).
Manages activities related to performance and quality measurement and support for Quality improvement ethics review process
Develops and implements the strategic quality management plan by:
applying a quality framework and corporate level scorecard that can be translated at the program/department/service level in order to give context and direction to clinical care and support service areas
aligning systems and structures to support program/dept/unit needs through:
develop and manage performance education including basic data literacy and analysis and interpretation, change process, quality tools and skills, root cause analysis
Development and management of a quality management program for Holland Bloorview via the establishment of a critical pathway and schedule of activities
Liaise with external partners/stakeholders to ensure best practices around quality improvement and safety are established at Holland Bloorview
Ensure safety and quality improvement activities are coordinated, consistently delivered, and adhere to principles such as confidentiality
Qualifications:
Master’s degree in health care or related field; MBA or Master’s Health Sciences/Administration preferred
5-7 years’ relevant hospital operations and management experience
3 years leading project management or change initiatives in a healthcare setting
Working knowledge of one or more process improvement methodologies i.e. SixSigma/Lean
Strong verbal and written communication abilities
Ability to develop strong working relationships with management, clinical staff, and colleagues from other areas such as decision support, facilities, and practice, and with Board partners
Ability to facilitate and motivate diverse teams to work together
Excellent analytical and organizational skills
Strong ability to manage multiple tasks/projects simultaneously and prioritize competing workload demands
Competent in software programs for the analysis and presentation of data such as PowerBI or Cognos
About the Organization:
Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca(opens in a new tab)
To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video: https://www.youtube.com/watch?v=kbp-WhflXXo&feature=youtu.be(opens in a new tab)
Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community, and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.
In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.
Category: Management Req Number: MAN-24-00012 Open Date: 9/24/2024 Number of Openings: 1 Department: Quality Safety and Performance Work type: Regular Full-time Salary band: Band K ($72.55 – $90.69/hr) FTE: 1.0 Close Date: 10/08/2024
Description:
Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 9,000 families annually.
Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada. Holland Bloorview has won numerous awards including Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.
The Position:
Reporting to the Vice President, Experience, Transformation and Social Accountability, the Director of Quality, Safety and Performance provides oversight and leadership for Holland Bloorview’s activities related to: development, management and dissemination of quality monitoring reports; accreditation activities; public reporting; development and management of hospital performance report cards (i.e., balanced scorecard including operational indicators, client/patient and family safety and quality indicators, and client and family experience processes); staff safety and emergency preparedness; clinical risk; privacy; infection prevention and control; education and capacity building related to quality improvement, safety practices, and performance measurement; and policy and procedure management.
The Director is responsible for leading our organizational initiatives related to Caring Safely, as part of our membership in the Solutions for Patient Safety (SPS) network of children’s hospitals, and provides oversight to the organization’s Workplace Harassment, Discrimination and Racism Reporting processes.
This role requires regular engagement with the Quality Committee of the Board and oversees the process for review, reporting and action planning with respect to serious safety events.
The role also provides leadership for the development and ongoing monitoring of the annual Quality Improvement Plan (QIP).
This position facilitates, trains and mentors hospital teams working on Quality and Performance initiatives and works closely with Executive Leadership team and other leaders to identify, prioritize and document QI projects.
The Director uses data and expert opinion to develop solutions, implementation, control and monitoring plans to ensure improvement and sustained results. The ideal candidate will have extensive healthcare leadership experience and be skilled and confident in managing and leading teams and supporting teams through significant improvement and change initiatives.
Holland Bloorview values co-design with clients and families in all that we do. The Director will work closely with family and youth partners to ensure that their voices are captured in our quality and safety work including Accreditation activities, safety education, and QIP development.
Key Responsibilities:
Develops strategic linkages with other bodies active in quality and organization effectiveness (i.e. SPS, IHI, CPSI, CIHI, HEC)
Effectively communicates quality and organization effectiveness goals, progress and outcomes to Holland Bloorview staff, external bodies, and relevant committees
Works collaboratively with management in the development, design, implementation and maintenance of balanced scorecards and quality improvement measures, including indicator development
Responsible for providing leadership to ensure that the organizational quality improvement opportunities are identified, prioritized, addressed and monitored
Provide director level oversight to the quality and safety team, infection prevention control team, and clinical risk specialist
Participate as part of the Administrator on Call (AOC) roster (providing rotational support to issues requiring escalation outside of normal business hours, and specific leadership support with respect to situations requiring establishment of an Emergency Operations centre (EOC).
Manages activities related to performance and quality measurement and support for Quality improvement ethics review process
Develops and implements the strategic quality management plan by:
applying a quality framework and corporate level scorecard that can be translated at the program/department/service level in order to give context and direction to clinical care and support service areas
aligning systems and structures to support program/dept/unit needs through:
develop and manage performance education including basic data literacy and analysis and interpretation, change process, quality tools and skills, root cause analysis
Development and management of a quality management program for Holland Bloorview via the establishment of a critical pathway and schedule of activities
Liaise with external partners/stakeholders to ensure best practices around quality improvement and safety are established at Holland Bloorview
Ensure safety and quality improvement activities are coordinated, consistently delivered, and adhere to principles such as confidentiality
Qualifications:
Master’s degree in health care or related field; MBA or Master’s Health Sciences/Administration preferred
5-7 years’ relevant hospital operations and management experience
3 years leading project management or change initiatives in a healthcare setting
Working knowledge of one or more process improvement methodologies i.e. SixSigma/Lean
Strong verbal and written communication abilities
Ability to develop strong working relationships with management, clinical staff, and colleagues from other areas such as decision support, facilities, and practice, and with Board partners
Ability to facilitate and motivate diverse teams to work together
Excellent analytical and organizational skills
Strong ability to manage multiple tasks/projects simultaneously and prioritize competing workload demands
Competent in software programs for the analysis and presentation of data such as PowerBI or Cognos
About the Organization:
Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca(opens in a new tab)
To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video: https://www.youtube.com/watch?v=kbp-WhflXXo&feature=youtu.be(opens in a new tab)
Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community, and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.
In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.
Legacy Executive Search Partners
Executive Director – Community & Professional Services
Lead a community organization whose mission is to provide a continuum of services to support older adults to live their lives to the full in their own homes.
Yee Hong’s vision is “Seniors living their lives to the fullest - with independence, health and dignity”. Yee Hong is widely known for being one of the highest quality seniors care providers delivering culturally appropriate “person-centred” care for Asian Canadians from Chinese, Japanese, South Asian, Filipino, and other diverse backgrounds. Yee Hong provides a full continuum of culturally appropriate services and care, from active seniors’ programs to palliative/end of life care, to seniors living in any setting from hubs across the Greater Toronto Area. As one of the largest senior care organizations delivering culturally-appropriate care in Canada, Yee Hong cares for over 15,000 seniors and caregivers at 4 campuses of care and in their own homes across the GTA including 805 long-term care residents, 10 clients at a residential hospice, and thousands of seniors and caregivers at their own homes with a wide array of community services. In early November 2023, Yee Hong started construction on its fifth and newest long-term care home which will welcome 224 people in the Spring of 2026.
The Community & Professional Services Division of Yee Hong Centre provides a range of services to support individuals to live their lives to their fullest in their own homes. Services include but are not limited to: Active Seniors Programs, Adult Day Programs, Congregate Dining, Meals on Wheels, Home Support and Assisted Living Services, Friendly Visiting, Community Kitchen, Caregiver Education and Support Services, Transportation, managed services at senior buildings, services to support independent living at several seniors’ residences across the GTA, Volunteer Development, and special projects. CPS offers services across different regions including Scarborough, Markham, Richmond Hill, and Mississauga areas. The Division receives funding from a range of sources including government, one-time grants, donations, and private pay. The Division works with three Ontario Health Teams across the province and has local, national, and international partnerships, as well as a strong Chinese media presence.
The Executive Director (ED), Community & Professional Services (CPS) is accountable for leading all aspects of the division’s planning, operations, and performance to deliver the highest quality of care and resident, family, and caregiver experience in the most effective, efficient, integrated, and value for money manners. The ED, CPS leads a passionate and dedicated team of over 200 people by role modelling and engaging staff in Yee Hong’s vision, mission, and values, to contribute to the achievement of the organization’s strategic directions, goals and objectives, and to create a safe, healthy, diverse, equitable and inclusive environment where everyone recognizes the value that they bring to the lives of residents, family members and their colleagues.
The ED works in an integrated manner with other divisions of Yee Hong Centre including long-term care, hospice, advisory education and research, as well as corporate services to develop, align and execute on common processes, systems, policies, and priorities. The ED also works with external parties to engage the broader community, funders, partners, government officials and others to improve health service integration, population health and Yee Hong’s aims.
Yee Hong is seeking a transformational, visionary, collaborative, and motivational leader with demonstrated sound leadership values and competencies in leading self, leading others, and leading within the broader system. A leader who has a passion for healthy communities and the foundational role of independent living for seniors within them, who will inspire that same passion across the organization and work collaboratively with clients, staff, funders and community partners to continue to deliver and develop services in an integrated and holistic manner. Reporting directly to the CEO and working closely with colleagues in the Senior Leadership Team, the Executive Director will be an innovative change leader, and strategic community partner committed to service excellence, equity, inclusion and diversity and improved population health and wellness for the communities served.
The Executive Director will have a minimum of 10 years of senior management experience in leading a similar community-based organization and hold a graduate degree, Masters’ level preferred, in social work, business, healthcare, public administration, other health sciences or the equivalent experience. An extensive knowledge of working with government-funded programs and a proven track record of developing and implementing revenue generating funding strategies for a major non-profit organization will be essential. The Executive Director will have excellent change leadership, interpersonal and communications skills, proficient team-building skills and have proven experience of promoting a culture of excellence and continuous improvement at the organizational level.
The closing date for receipt of applications is September 20, 2024. To obtain more information or to express your interest in this leadership opportunity please call Tony Woolgar at 416 902 2974 or forward your resume, in complete confidence, to tony.woolgar@lesp.ca . To learn more about Yee Hong Centre for Geriatric Care please visit their website, www.yeehong.com .
Yee Hong Centre is committed to inclusion, diversity, equity, and accessibility and to building a diverse and inclusive organization for all individuals in our workplace, which includes supporting people living with disabilities, racialized people, and people from, black, indigenous, and 2SLGBTQIA+ communities. Accommodation will be provided as requested, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process
Legacy Executive Search Partners 3080 Yonge St, Suite 6060, Toronto, Ontario, M4N 3N1
Executive Director – Community & Professional Services
Lead a community organization whose mission is to provide a continuum of services to support older adults to live their lives to the full in their own homes.
Yee Hong’s vision is “Seniors living their lives to the fullest - with independence, health and dignity”. Yee Hong is widely known for being one of the highest quality seniors care providers delivering culturally appropriate “person-centred” care for Asian Canadians from Chinese, Japanese, South Asian, Filipino, and other diverse backgrounds. Yee Hong provides a full continuum of culturally appropriate services and care, from active seniors’ programs to palliative/end of life care, to seniors living in any setting from hubs across the Greater Toronto Area. As one of the largest senior care organizations delivering culturally-appropriate care in Canada, Yee Hong cares for over 15,000 seniors and caregivers at 4 campuses of care and in their own homes across the GTA including 805 long-term care residents, 10 clients at a residential hospice, and thousands of seniors and caregivers at their own homes with a wide array of community services. In early November 2023, Yee Hong started construction on its fifth and newest long-term care home which will welcome 224 people in the Spring of 2026.
The Community & Professional Services Division of Yee Hong Centre provides a range of services to support individuals to live their lives to their fullest in their own homes. Services include but are not limited to: Active Seniors Programs, Adult Day Programs, Congregate Dining, Meals on Wheels, Home Support and Assisted Living Services, Friendly Visiting, Community Kitchen, Caregiver Education and Support Services, Transportation, managed services at senior buildings, services to support independent living at several seniors’ residences across the GTA, Volunteer Development, and special projects. CPS offers services across different regions including Scarborough, Markham, Richmond Hill, and Mississauga areas. The Division receives funding from a range of sources including government, one-time grants, donations, and private pay. The Division works with three Ontario Health Teams across the province and has local, national, and international partnerships, as well as a strong Chinese media presence.
The Executive Director (ED), Community & Professional Services (CPS) is accountable for leading all aspects of the division’s planning, operations, and performance to deliver the highest quality of care and resident, family, and caregiver experience in the most effective, efficient, integrated, and value for money manners. The ED, CPS leads a passionate and dedicated team of over 200 people by role modelling and engaging staff in Yee Hong’s vision, mission, and values, to contribute to the achievement of the organization’s strategic directions, goals and objectives, and to create a safe, healthy, diverse, equitable and inclusive environment where everyone recognizes the value that they bring to the lives of residents, family members and their colleagues.
The ED works in an integrated manner with other divisions of Yee Hong Centre including long-term care, hospice, advisory education and research, as well as corporate services to develop, align and execute on common processes, systems, policies, and priorities. The ED also works with external parties to engage the broader community, funders, partners, government officials and others to improve health service integration, population health and Yee Hong’s aims.
Yee Hong is seeking a transformational, visionary, collaborative, and motivational leader with demonstrated sound leadership values and competencies in leading self, leading others, and leading within the broader system. A leader who has a passion for healthy communities and the foundational role of independent living for seniors within them, who will inspire that same passion across the organization and work collaboratively with clients, staff, funders and community partners to continue to deliver and develop services in an integrated and holistic manner. Reporting directly to the CEO and working closely with colleagues in the Senior Leadership Team, the Executive Director will be an innovative change leader, and strategic community partner committed to service excellence, equity, inclusion and diversity and improved population health and wellness for the communities served.
The Executive Director will have a minimum of 10 years of senior management experience in leading a similar community-based organization and hold a graduate degree, Masters’ level preferred, in social work, business, healthcare, public administration, other health sciences or the equivalent experience. An extensive knowledge of working with government-funded programs and a proven track record of developing and implementing revenue generating funding strategies for a major non-profit organization will be essential. The Executive Director will have excellent change leadership, interpersonal and communications skills, proficient team-building skills and have proven experience of promoting a culture of excellence and continuous improvement at the organizational level.
The closing date for receipt of applications is September 20, 2024. To obtain more information or to express your interest in this leadership opportunity please call Tony Woolgar at 416 902 2974 or forward your resume, in complete confidence, to tony.woolgar@lesp.ca . To learn more about Yee Hong Centre for Geriatric Care please visit their website, www.yeehong.com .
Yee Hong Centre is committed to inclusion, diversity, equity, and accessibility and to building a diverse and inclusive organization for all individuals in our workplace, which includes supporting people living with disabilities, racialized people, and people from, black, indigenous, and 2SLGBTQIA+ communities. Accommodation will be provided as requested, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process
Legacy Executive Search Partners 3080 Yonge St, Suite 6060, Toronto, Ontario, M4N 3N1
Southlake Regional Health Centre
JOB SUMMARY:
Reporting to the Vice President, Strategy, Analytics and Communications, the Director, Strategy leads Southlake’s Office of Strategy Management. Core responsibilities include:
driving the development and evaluation of Southlake’s strategic initiatives
providing direct implementation leadership and support for non-IT/non-capital strategic projects
leading activities associated with Southlake’s Performance Management Framework, including progress and outcome reporting for strategic projects
supporting Executive Leadership Team decision-making on matters of strategic importance to the organization
overseeing a high-performing team of Strategy Business Partners to ensure that the office provides quality services to the organization
PRIMARY RESPONSIBILITES:
Strategy development
Provide leadership to the development, prioritization and planning of critical initiatives as part of Southlake’s strategy
Ensure the perspectives of leaders and stakeholders from across the organization are factored into decision-making on matters of strategic importance
Lead the development, implementation and evaluation or enterprise-wide project intake, review and decision-making frameworks
Strategy implementation/delivery and evaluation
Oversee a team of Strategy Business Partners who provide direct project management leadership and strategy development support for Southlake’s highest priority non-IT / non-capital projects
Accountable for ensuring that projects are delivered on time, scope and budget
The director also oversees our Performance Management Framework (Balanced Scorecard, Monthly Implementation Dashboard, annual intake and planning process, etc.)
Training and capacity building across the organization
Work with leaders to embed project management competencies across the organization
Collaborate with Organizational Development to offer courses for leaders in this area
Spearhead knowledge management strategies and work with counterparts at other hospitals to ensure Southlake stays up to date with leading practices in this space
Department leadership
Provide oversight and leadership for the Office of Strategy Management team
Special project leadership
Provide leadership for special projects as required to support objectives of the CEO and Executive Leadership Team members
EXPERIENCE, SKILLS and ABILITIES:
Undergraduate degree in health sciences, liberal arts, business or a related degree
10+ years project management and implementation leadership experience within a healthcare setting
10+ years experience in strategy development and strategic planning within a healthcare setting
5+ years experience leading a team in a healthcare setting
Demonstrated expertise in facilitating large stakeholder engagement to build consensus on project prioritization and decision-making
PMP designation an asset
Demonstrated expertise in partnering with physician leaders, clinical operations leaders, executives and other key stakeholders on healthcare transformation initiatives
Demonstrated excellence in communication, both written and verbal
Demonstrated problem assessment skills and creative problem-solving skills
Demonstrated commitment to customer service and teamwork
Ability to work effectively in a fast-paced, dynamic environment
Proven track record of developing and implementing successful strategic initiatives
Experience with leading change management activities in a healthcare setting
JOB SUMMARY:
Reporting to the Vice President, Strategy, Analytics and Communications, the Director, Strategy leads Southlake’s Office of Strategy Management. Core responsibilities include:
driving the development and evaluation of Southlake’s strategic initiatives
providing direct implementation leadership and support for non-IT/non-capital strategic projects
leading activities associated with Southlake’s Performance Management Framework, including progress and outcome reporting for strategic projects
supporting Executive Leadership Team decision-making on matters of strategic importance to the organization
overseeing a high-performing team of Strategy Business Partners to ensure that the office provides quality services to the organization
PRIMARY RESPONSIBILITES:
Strategy development
Provide leadership to the development, prioritization and planning of critical initiatives as part of Southlake’s strategy
Ensure the perspectives of leaders and stakeholders from across the organization are factored into decision-making on matters of strategic importance
Lead the development, implementation and evaluation or enterprise-wide project intake, review and decision-making frameworks
Strategy implementation/delivery and evaluation
Oversee a team of Strategy Business Partners who provide direct project management leadership and strategy development support for Southlake’s highest priority non-IT / non-capital projects
Accountable for ensuring that projects are delivered on time, scope and budget
The director also oversees our Performance Management Framework (Balanced Scorecard, Monthly Implementation Dashboard, annual intake and planning process, etc.)
Training and capacity building across the organization
Work with leaders to embed project management competencies across the organization
Collaborate with Organizational Development to offer courses for leaders in this area
Spearhead knowledge management strategies and work with counterparts at other hospitals to ensure Southlake stays up to date with leading practices in this space
Department leadership
Provide oversight and leadership for the Office of Strategy Management team
Special project leadership
Provide leadership for special projects as required to support objectives of the CEO and Executive Leadership Team members
EXPERIENCE, SKILLS and ABILITIES:
Undergraduate degree in health sciences, liberal arts, business or a related degree
10+ years project management and implementation leadership experience within a healthcare setting
10+ years experience in strategy development and strategic planning within a healthcare setting
5+ years experience leading a team in a healthcare setting
Demonstrated expertise in facilitating large stakeholder engagement to build consensus on project prioritization and decision-making
PMP designation an asset
Demonstrated expertise in partnering with physician leaders, clinical operations leaders, executives and other key stakeholders on healthcare transformation initiatives
Demonstrated excellence in communication, both written and verbal
Demonstrated problem assessment skills and creative problem-solving skills
Demonstrated commitment to customer service and teamwork
Ability to work effectively in a fast-paced, dynamic environment
Proven track record of developing and implementing successful strategic initiatives
Experience with leading change management activities in a healthcare setting