Canadian Mental Health Association, Simcoe County
CLASSIFICATION: Director of Quality, Risk, and Corporate Performance - Temporary, Full-Time (48 months) - Barrie, ON.
JOB SUMMARY:
The Canadian Mental Health Association, Simcoe County seeks a Director, who, in accordance with the agency’s policies, standards, and guidelines, is responsible for the operation and coordination of the agency’s quality, risk and corporate performance programs. This portfolio includes four discrete programs/accountabilities: (1) Data & Decision Support, (2) Quality & Professional Practice, (3) Facilities Management and Security, (4) Information Technology & Cybersecurity. The Director will be the designated Privacy Officer.
DUTIES AND RESPONSIBILITIES:
1. Organizational
Assist in the planning, implementation, and evaluation of programs and services.
Have expertise in risk management, quality improvement (QI) and continuous process improvement (CPI) of direct service/corporate programs at a team, agency, and system level.
Provide forward thinking and innovative insights to lead the development and implementation for advancing agency processes, procedures, policies, standards, and evidence-based guidelines.
Participate in internal and external committee meetings as required and accountable for the Quality & Risk Management Committee that oversees quality and risk mitigation strategies.
Work in collaboration with the Senior Leadership Team (SLT) and Management Team towards the achievement of the agency mission, strategic priorities and operational directions and goals.
Lead the 2023 Accreditation process, as per the renewal cycle.
Promote effective employee relations by encouraging increased engagement, integration
and workforce optimization as well as promoting and encouraging lifelong learning, professional development, ‘Just Culture’ principles and accountability.
2. Programs and Services
Contribute to CMHA's vision for client service excellence, including continuously assessing client care advancements, technologies, and their implementation.
Provide leadership in the agency’s Strategic Plan, and assigned accountabilities.
Participate as a member of the SLT, Management Team, assigned Board Committee(s), and other committees as co-determined with the CEO.
Chair the Quality & Risk Management (QRM) Committee, in consultation with SLT.
Lead/participate in the development of policies, procedures, and standards as related to your portfolio, ensuring compliance with all relevant legislation.
Liaise with the portfolio staff to develop an annual review of programs and report to SLT.
Assist in the development of funding proposals, as approved by the CEO.
Collaborate/consult with CEO, SLT, Managers and Program Teams to discuss matters of relevance and oversee issues management and risk mitigation strategies.
Provide direction to portfolio staff in the area of industry standards, quality improvement, program expansion, change management, and best practices.
With each portfolio manager/staff, drive data-driven decision-making and ensure compliance with the performance requirements of funding sources.
Champion knowledge transfer and exchange activities, with the SLT and Learning Organization and Professional Practice Committees to promote professional growth.
Provide support and training to the Management Team, including advice and guidance on relevant legislation and quality improvement best practices and enterprise risk management.
Embrace the CMHA ‘Open Door Policy’, allowing any agency staff access to receiving guidance and support on quality, risk, privacy and corporate performance issues.
Serve as the Privacy Officer and work with management team and program staff to ensure compliance with privacy training, manage privacy breaches and address personal health information requests. Liaise with Information and Privacy Commissioner of Ontario.
Lead/support establishment of e-solutions to improve corporate performance.
3. Monitoring and Evaluation
Monitor the effectiveness of assigned programs/corporate systems and recommend process improvements with a goal toward efficiencies/effectiveness (i.e., best practice, evidence-based, industry standards, etc.).
Implement and evaluation of Quality and Risk Management strategies, building upon actions identified within the 2021 to 2025 CMHA SCB Strategic Plan
Contribute to agency-wide annual all staff retreat and program review days.
Participate in the development/implementation of program-specific evaluation tools.
Prepare monthly updates, quarterly and annual program reports.
Co-create meaningful and aligned outcome measures for corporate performance (both funded performance targets and desired corporate/strategic outcomes and impacts).
Develop an annual Balanced Scorecard, in collaboration with the Quality & Risk Asset Management (QRAM) Committee of the Board that aligns strategic priorities/objectives. Update quarterly scorecard reports and present to the CEO, SLT and Board of Directors.
Promote client documentation that meets standards of practice and confidentiality and
identify improvements in documentation quality.
4. Administrative and Financial
Participate in the development of the Quality, Risk & Corporate Performance portfolio’s operating budget.
Compile monthly, quarterly, and annual statistical summary reports as well as other records of agency activities in accordance with agency policies and industry standards.
Assist in proposal development, implementation plans and financial monitoring.
Ensure quality, risk and privacy incidents are reported, reviewed and mitigation strategies implemented and evaluated. Trends are reviewed with management team and Board.
Liaise with SLT and People (HR) Committee in the development, review, and maintenance of the agency’s QRM and QRAM policies and procedures.
Assist in the development of the agency’s annual budget.
5. Community Relations
Maintain positive relationships with community partners, networks/coalitions, CMHA branches, CMHA Ontario, professional organizations, government officials and other relevant organizations/resources.
Liaise with other agencies and community partners regarding Quality, Risk & Corporate Performance issues and resolve issues in a collaborative manner that is time-sensitive.
Participate in public speaking events on behalf of the agency to facilitate public awareness of addictions, mental health, and the agency’s strategic plan, priorities and initiatives.
Assist in the training and mentoring of students, new staff, colleagues and/or volunteers.
6. People Management (portfolio level)
Provide direction, guidance, training and regular written supervision and performance evaluations in a timely manner, discussing and assisting portfolio staff who report directly, with their growth and development, as per policies.
Oversee the workforce planning, including recruitment efforts for portfolio.
Prepare and monitor work schedules, and enter bi-weekly timecards to payroll software.
Approve overtime, vacation, and other leaves as per agency policies.
KNOWLEDGE, SKILL AND BEHAVIOURAL COMPETENCIES REQUIRED:
Authentic leadership style and strong management capabilities.
Strategic planning experience and knowledge of how the vision, mission, values and
strategic directions relate to operational decisions/actions for risk management, quality improvement, professional practice, staff engagement, people management and health and safety.
Embrace our harm reduction and client and family-centred recovery model, and demonstrate understanding of trauma-informed approaches, basic principles and practices of not-for-profit community-based service delivery.
Be empathetic to those living with mental health, addictions and gambling issues.
Commitment to a client and family-centred care and be responsive to client and family complaints and concerns, when appropriate.
Understand of federal/provincial/local legislation as well as government policies, procedures, and directives pertaining to services provided by the agency.
Understand provincial policy imperatives related to mental health and addictions (MHA) system transformation, including provincial structures, i.e. MHA Centre of Excellence.
Sound project management, change management and transitions management skills.
Understand adult learning principles (assessment, planning, implementation and evaluation).
Excellent interpersonal and networking skills with the ability to influence stakeholders through diplomacy as well as negotiation skills in direct service/organizational/system advocacy.
Superior conflict management, problem solving, and decision-making skills.
Exceptional verbal and written communication skills.
Passion for working in health care is a strong asset.
REQUIRED QUALIFICATIONS:
Minimum eight (8) years’ experience in health and human services delivery.
Minimum five (5) years in management (inclusive or separate than 8 years industry experience).
Must have two of the following:
Minimum undergraduate degree in Regulated Health Profession/Profession mandatory and graduate level education and/or other certification valued.
Experience in human services, addiction, mental health and addiction services, social services, and senior management.
Deep experience and proven results in quality/process improvement, enterprise risk management and/or Accreditation Canada assessments.
Experience in not-for-profit and/or community-based organizations.
Experience working in a non-unionized environment an asset.
Fluency in French would be considered an asset.
Legally able to work in Canada.
SALARY SCALE: $97,625 - $103,085
HOURS OF WORK: 35 hours per week within a flexible framework to respond to portfolio/agency needs.
**ALL NEW HIRES MUST BE VACCINATED AGAINST COVID-19 - HOWEVER THIS IS SUBJECT TO AN EXCEPTION PURSUANT TO THE ONTARIO HUMAN RIGHTS CODE**
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
CLASSIFICATION: Director of Quality, Risk, and Corporate Performance - Temporary, Full-Time (48 months) - Barrie, ON.
JOB SUMMARY:
The Canadian Mental Health Association, Simcoe County seeks a Director, who, in accordance with the agency’s policies, standards, and guidelines, is responsible for the operation and coordination of the agency’s quality, risk and corporate performance programs. This portfolio includes four discrete programs/accountabilities: (1) Data & Decision Support, (2) Quality & Professional Practice, (3) Facilities Management and Security, (4) Information Technology & Cybersecurity. The Director will be the designated Privacy Officer.
DUTIES AND RESPONSIBILITIES:
1. Organizational
Assist in the planning, implementation, and evaluation of programs and services.
Have expertise in risk management, quality improvement (QI) and continuous process improvement (CPI) of direct service/corporate programs at a team, agency, and system level.
Provide forward thinking and innovative insights to lead the development and implementation for advancing agency processes, procedures, policies, standards, and evidence-based guidelines.
Participate in internal and external committee meetings as required and accountable for the Quality & Risk Management Committee that oversees quality and risk mitigation strategies.
Work in collaboration with the Senior Leadership Team (SLT) and Management Team towards the achievement of the agency mission, strategic priorities and operational directions and goals.
Lead the 2023 Accreditation process, as per the renewal cycle.
Promote effective employee relations by encouraging increased engagement, integration
and workforce optimization as well as promoting and encouraging lifelong learning, professional development, ‘Just Culture’ principles and accountability.
2. Programs and Services
Contribute to CMHA's vision for client service excellence, including continuously assessing client care advancements, technologies, and their implementation.
Provide leadership in the agency’s Strategic Plan, and assigned accountabilities.
Participate as a member of the SLT, Management Team, assigned Board Committee(s), and other committees as co-determined with the CEO.
Chair the Quality & Risk Management (QRM) Committee, in consultation with SLT.
Lead/participate in the development of policies, procedures, and standards as related to your portfolio, ensuring compliance with all relevant legislation.
Liaise with the portfolio staff to develop an annual review of programs and report to SLT.
Assist in the development of funding proposals, as approved by the CEO.
Collaborate/consult with CEO, SLT, Managers and Program Teams to discuss matters of relevance and oversee issues management and risk mitigation strategies.
Provide direction to portfolio staff in the area of industry standards, quality improvement, program expansion, change management, and best practices.
With each portfolio manager/staff, drive data-driven decision-making and ensure compliance with the performance requirements of funding sources.
Champion knowledge transfer and exchange activities, with the SLT and Learning Organization and Professional Practice Committees to promote professional growth.
Provide support and training to the Management Team, including advice and guidance on relevant legislation and quality improvement best practices and enterprise risk management.
Embrace the CMHA ‘Open Door Policy’, allowing any agency staff access to receiving guidance and support on quality, risk, privacy and corporate performance issues.
Serve as the Privacy Officer and work with management team and program staff to ensure compliance with privacy training, manage privacy breaches and address personal health information requests. Liaise with Information and Privacy Commissioner of Ontario.
Lead/support establishment of e-solutions to improve corporate performance.
3. Monitoring and Evaluation
Monitor the effectiveness of assigned programs/corporate systems and recommend process improvements with a goal toward efficiencies/effectiveness (i.e., best practice, evidence-based, industry standards, etc.).
Implement and evaluation of Quality and Risk Management strategies, building upon actions identified within the 2021 to 2025 CMHA SCB Strategic Plan
Contribute to agency-wide annual all staff retreat and program review days.
Participate in the development/implementation of program-specific evaluation tools.
Prepare monthly updates, quarterly and annual program reports.
Co-create meaningful and aligned outcome measures for corporate performance (both funded performance targets and desired corporate/strategic outcomes and impacts).
Develop an annual Balanced Scorecard, in collaboration with the Quality & Risk Asset Management (QRAM) Committee of the Board that aligns strategic priorities/objectives. Update quarterly scorecard reports and present to the CEO, SLT and Board of Directors.
Promote client documentation that meets standards of practice and confidentiality and
identify improvements in documentation quality.
4. Administrative and Financial
Participate in the development of the Quality, Risk & Corporate Performance portfolio’s operating budget.
Compile monthly, quarterly, and annual statistical summary reports as well as other records of agency activities in accordance with agency policies and industry standards.
Assist in proposal development, implementation plans and financial monitoring.
Ensure quality, risk and privacy incidents are reported, reviewed and mitigation strategies implemented and evaluated. Trends are reviewed with management team and Board.
Liaise with SLT and People (HR) Committee in the development, review, and maintenance of the agency’s QRM and QRAM policies and procedures.
Assist in the development of the agency’s annual budget.
5. Community Relations
Maintain positive relationships with community partners, networks/coalitions, CMHA branches, CMHA Ontario, professional organizations, government officials and other relevant organizations/resources.
Liaise with other agencies and community partners regarding Quality, Risk & Corporate Performance issues and resolve issues in a collaborative manner that is time-sensitive.
Participate in public speaking events on behalf of the agency to facilitate public awareness of addictions, mental health, and the agency’s strategic plan, priorities and initiatives.
Assist in the training and mentoring of students, new staff, colleagues and/or volunteers.
6. People Management (portfolio level)
Provide direction, guidance, training and regular written supervision and performance evaluations in a timely manner, discussing and assisting portfolio staff who report directly, with their growth and development, as per policies.
Oversee the workforce planning, including recruitment efforts for portfolio.
Prepare and monitor work schedules, and enter bi-weekly timecards to payroll software.
Approve overtime, vacation, and other leaves as per agency policies.
KNOWLEDGE, SKILL AND BEHAVIOURAL COMPETENCIES REQUIRED:
Authentic leadership style and strong management capabilities.
Strategic planning experience and knowledge of how the vision, mission, values and
strategic directions relate to operational decisions/actions for risk management, quality improvement, professional practice, staff engagement, people management and health and safety.
Embrace our harm reduction and client and family-centred recovery model, and demonstrate understanding of trauma-informed approaches, basic principles and practices of not-for-profit community-based service delivery.
Be empathetic to those living with mental health, addictions and gambling issues.
Commitment to a client and family-centred care and be responsive to client and family complaints and concerns, when appropriate.
Understand of federal/provincial/local legislation as well as government policies, procedures, and directives pertaining to services provided by the agency.
Understand provincial policy imperatives related to mental health and addictions (MHA) system transformation, including provincial structures, i.e. MHA Centre of Excellence.
Sound project management, change management and transitions management skills.
Understand adult learning principles (assessment, planning, implementation and evaluation).
Excellent interpersonal and networking skills with the ability to influence stakeholders through diplomacy as well as negotiation skills in direct service/organizational/system advocacy.
Superior conflict management, problem solving, and decision-making skills.
Exceptional verbal and written communication skills.
Passion for working in health care is a strong asset.
REQUIRED QUALIFICATIONS:
Minimum eight (8) years’ experience in health and human services delivery.
Minimum five (5) years in management (inclusive or separate than 8 years industry experience).
Must have two of the following:
Minimum undergraduate degree in Regulated Health Profession/Profession mandatory and graduate level education and/or other certification valued.
Experience in human services, addiction, mental health and addiction services, social services, and senior management.
Deep experience and proven results in quality/process improvement, enterprise risk management and/or Accreditation Canada assessments.
Experience in not-for-profit and/or community-based organizations.
Experience working in a non-unionized environment an asset.
Fluency in French would be considered an asset.
Legally able to work in Canada.
SALARY SCALE: $97,625 - $103,085
HOURS OF WORK: 35 hours per week within a flexible framework to respond to portfolio/agency needs.
**ALL NEW HIRES MUST BE VACCINATED AGAINST COVID-19 - HOWEVER THIS IS SUBJECT TO AN EXCEPTION PURSUANT TO THE ONTARIO HUMAN RIGHTS CODE**
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Boyden
Director, Research
Grey Bruce Health Services
Location: Owen Sound, Ontario
Grey Bruce Health Services (GBHS) is comprised of six hospitals with 1,900 dedicated and compassionate staff and over 150 physicians who work together to deliver excellent patient care to residents and visitors across the Grey Bruce Region in Ontario. The Regional Hospital in Owen Sound, Ontario, is the largest site and offers a comprehensive range of specialty services, including complex surgeries, total joint replacements, cancer surgeries, MRI and CT diagnostic services. The rural hospitals in Lion’s Head, Markdale, Meaford, Southampton and Wiarton offer a wide range of primary and ambulatory care services, and all have 24/7 Emergency departments, lab and x-ray. Across the six hospitals, GBHS has more than 100,000 patient visits per year.
Reporting to the Executive Vice President, Strategy & Development, the Director, Research will be responsible for overseeing core research functions including management of research agreements, study feasibility assessments, study funding / budgets development and oversight, financial management, policies and procedures development, training, education, and research advocacy / promotion.
The Director, Research will lead the development of an inaugural Research Program at GBHS. This is an exciting opportunity to be a part of the vision, building and operationalizing a Research program. The successful candidate will be supported and aligned with other established research programs for mentorship, guidance and the development of key partnerships.
QUALIFICATIONS
Master’s Degree in Nursing or other Regulated Health discipline. Other related Education/Health Sciences/Administration or relevant experience will be considered
Current Registration as an RN from the College of Nurses of Ontario or other Regulated Health discipline
Knowledge of the International Conference on Harmonization /Good Clinical Practice (ICH/GCP), N2’s Standard Operation Procedures (SOPs), and familiar with industry clinical trials
Completion of a certificate course or significant experience in research
Maximum of 5 years of Clinical Experience
Demonstrated ability to work in a collaborative practice model with a multidisciplinary team
Demonstrated ability in change management and quality improvement practices
Experience in utilizing and demonstrated understanding of the Research documentation platforms
Demonstrated commitment to maintaining strict confidentiality
A creative entrepreneur, who actively seeks new opportunities and innovative solutions
Superior multi-tasking, analytical and problem solving skills
Demonstrated project management experience
Excellent interpersonal and communication skills
Adaptable to changes and able to work flexible hours in a fast-paced work environment
High level of professionalism, initiative and discipline
Must have a positive nature, can-do attitude and be a team player
Ability to work as a cohesive member of a multidisciplinary team
Valid (class G) drivers license, Ability to travel, Reliable and insurable vehicle
Available for regular assignment of Hospital Administrator on-call responsibilities (assigned on a rotating basis to cover evenings and weekends)
Recent satisfactory performance and attendance records
Knowledge of and adherence to GBHS ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes
To pursue this opportunity, please contact Pamela Colquhoun, Partner via Kathy Luu, Associate kluu@boyden.com .
Grey Bruce Health Services ( www.gbhs.on.ca ) is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace for all. Please notify us of any accommodation needs you may have during the recruitment and selection process.
Director, Research
Grey Bruce Health Services
Location: Owen Sound, Ontario
Grey Bruce Health Services (GBHS) is comprised of six hospitals with 1,900 dedicated and compassionate staff and over 150 physicians who work together to deliver excellent patient care to residents and visitors across the Grey Bruce Region in Ontario. The Regional Hospital in Owen Sound, Ontario, is the largest site and offers a comprehensive range of specialty services, including complex surgeries, total joint replacements, cancer surgeries, MRI and CT diagnostic services. The rural hospitals in Lion’s Head, Markdale, Meaford, Southampton and Wiarton offer a wide range of primary and ambulatory care services, and all have 24/7 Emergency departments, lab and x-ray. Across the six hospitals, GBHS has more than 100,000 patient visits per year.
Reporting to the Executive Vice President, Strategy & Development, the Director, Research will be responsible for overseeing core research functions including management of research agreements, study feasibility assessments, study funding / budgets development and oversight, financial management, policies and procedures development, training, education, and research advocacy / promotion.
The Director, Research will lead the development of an inaugural Research Program at GBHS. This is an exciting opportunity to be a part of the vision, building and operationalizing a Research program. The successful candidate will be supported and aligned with other established research programs for mentorship, guidance and the development of key partnerships.
QUALIFICATIONS
Master’s Degree in Nursing or other Regulated Health discipline. Other related Education/Health Sciences/Administration or relevant experience will be considered
Current Registration as an RN from the College of Nurses of Ontario or other Regulated Health discipline
Knowledge of the International Conference on Harmonization /Good Clinical Practice (ICH/GCP), N2’s Standard Operation Procedures (SOPs), and familiar with industry clinical trials
Completion of a certificate course or significant experience in research
Maximum of 5 years of Clinical Experience
Demonstrated ability to work in a collaborative practice model with a multidisciplinary team
Demonstrated ability in change management and quality improvement practices
Experience in utilizing and demonstrated understanding of the Research documentation platforms
Demonstrated commitment to maintaining strict confidentiality
A creative entrepreneur, who actively seeks new opportunities and innovative solutions
Superior multi-tasking, analytical and problem solving skills
Demonstrated project management experience
Excellent interpersonal and communication skills
Adaptable to changes and able to work flexible hours in a fast-paced work environment
High level of professionalism, initiative and discipline
Must have a positive nature, can-do attitude and be a team player
Ability to work as a cohesive member of a multidisciplinary team
Valid (class G) drivers license, Ability to travel, Reliable and insurable vehicle
Available for regular assignment of Hospital Administrator on-call responsibilities (assigned on a rotating basis to cover evenings and weekends)
Recent satisfactory performance and attendance records
Knowledge of and adherence to GBHS ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes
To pursue this opportunity, please contact Pamela Colquhoun, Partner via Kathy Luu, Associate kluu@boyden.com .
Grey Bruce Health Services ( www.gbhs.on.ca ) is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace for all. Please notify us of any accommodation needs you may have during the recruitment and selection process.
Mirams Becker
Vice President, Business Development,
Canadian Hearing Services
Canadian Hearing Services (“CHS”) is the country’s leading provider of professional programs, services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest organization of its kind in North America and holds the prestigious designation of Accreditation with Exemplary Standing from Accreditation Canada. With multiple locations and hundreds of employees, CHS offers a complete roster of end-to-end essential and leading edge clinical and social services and is Canada’s most robust and expansive digital provider of hearing health related products and services. Audiology, ASL Interpreting, Captioning, Employment and Counselling Services are all foundational to the Canada-wide suite of services, for which CHS is renowned.
Reporting to the CEO, and a key member for the executive leadership team, the Vice President (VP), Business Development will be accountable for overall business development to drive results to implement the 5-year plan. In addition to identifying new sources of revenue and developing unique value propositions for the CHS products and services, the role is accountable for activating partner opportunities nationally and internationally. CHS has both a for-profit division and a not-for-profit division. The VP, Business Development will be focused on both areas and will work to identify priorities and allocate resources across all areas.
This position will be instrumental in ensuring CHS is positioned for the future by uncovering new opportunities for partnership and collaboration. Critical to the role will be the leadership they bring to support the company mandate. As a member of the executive leadership team, the VP, Business Development will play a significant role in guiding the strategic direction of the organization, helping to build growth plans and priorities, and building a team to execute the plans.
The ideal candidate brings over 10 years of experience in business development, leading high-performing B2B and B2C sales teams and/or innovative and strategic business expansion, ideally having had experience within equipment, products and/or professional products and services. The successful candidate is an experienced senior executive, thought leader, influencer and relationship builder possessing exceptional business acumen, communications and relationship building skills along with a proven track record for growing businesses and a passion for commercializing a tremendous opportunity with a well-known brand platform.
To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to www.miramsbecker.com/vice-president-development-chs
or contact Hayley Becker, Partner hayley@miramsbecker.com or Natalie Woods, Principal natalie@miramsbecker.com .
Canadian Hearing Services and Mirams Becker are committed to employment equity and diversity in the workplace; we welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and 2SLGBTQ+ persons. Baycrest Centre is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.
Vice President, Business Development,
Canadian Hearing Services
Canadian Hearing Services (“CHS”) is the country’s leading provider of professional programs, services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest organization of its kind in North America and holds the prestigious designation of Accreditation with Exemplary Standing from Accreditation Canada. With multiple locations and hundreds of employees, CHS offers a complete roster of end-to-end essential and leading edge clinical and social services and is Canada’s most robust and expansive digital provider of hearing health related products and services. Audiology, ASL Interpreting, Captioning, Employment and Counselling Services are all foundational to the Canada-wide suite of services, for which CHS is renowned.
Reporting to the CEO, and a key member for the executive leadership team, the Vice President (VP), Business Development will be accountable for overall business development to drive results to implement the 5-year plan. In addition to identifying new sources of revenue and developing unique value propositions for the CHS products and services, the role is accountable for activating partner opportunities nationally and internationally. CHS has both a for-profit division and a not-for-profit division. The VP, Business Development will be focused on both areas and will work to identify priorities and allocate resources across all areas.
This position will be instrumental in ensuring CHS is positioned for the future by uncovering new opportunities for partnership and collaboration. Critical to the role will be the leadership they bring to support the company mandate. As a member of the executive leadership team, the VP, Business Development will play a significant role in guiding the strategic direction of the organization, helping to build growth plans and priorities, and building a team to execute the plans.
The ideal candidate brings over 10 years of experience in business development, leading high-performing B2B and B2C sales teams and/or innovative and strategic business expansion, ideally having had experience within equipment, products and/or professional products and services. The successful candidate is an experienced senior executive, thought leader, influencer and relationship builder possessing exceptional business acumen, communications and relationship building skills along with a proven track record for growing businesses and a passion for commercializing a tremendous opportunity with a well-known brand platform.
To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to www.miramsbecker.com/vice-president-development-chs
or contact Hayley Becker, Partner hayley@miramsbecker.com or Natalie Woods, Principal natalie@miramsbecker.com .
Canadian Hearing Services and Mirams Becker are committed to employment equity and diversity in the workplace; we welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and 2SLGBTQ+ persons. Baycrest Centre is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.
Niagara Health System
Director, Patient Experience
Full-time position
If your knowledge of patient experience and performance improvement is complemented by an understanding of the social determinants of health and a commitment to health equity, this is an exceptional opportunity to join Niagara Health – at our St. Catharines Site – and make your mark as part of the leadership team that’s delivering on our strategic plan .
Reporting to the Executive Vice President, Patient Experience and Integrated Care, you will provide leadership, direction, management and evaluation of a new portfolio, aligned with Niagara Health's strategic plan. This will entail responsibility for developing and leading a patient experience strategy that strengthens patient experience and patient partnership organization-wide. Redefining 'patient experience' as a core business strategy will be your priority as Director, Patient Experience, and will call for you to develop and align systems, processes and structures to support this foundational work. Establishing the Patient Experience portfolio is a key priority, which will include eventual leadership and oversight of the new Indigenous Health Services and Reconciliation portfolio.
More specifically, as Director of Patient Experience, you will:
Provide direct leadership to develop and advance a strong culture of patient experience across Niagara Health.
Develop and oversee innovative patient experience structures, processes and initiatives that meet and exceed national best practices.
Translate the concepts of service excellence, patient experience and patient relations into actionable behaviours.
Ensure that patient experience reporting frameworks are developed and integrated, with regular trend reporting, analysis and action planning.
Demonstrate a deep understanding of, and commitment to, health equity and the social determinants of health.
Through organization-wide collaboration, develop strategies for continuous improvement and change management to manage and mitigate patient experience risks.
Oversee and grow the Niagara Health Engagement Network, ensuring patient partnership and engagement across Niagara Health.
Build and foster respectful and collaborative partnerships with external partners through listening, learning, and committing to shared results.
Will provide eventual leadership and oversight of the new Indigenous Health Services and Reconciliation portfolio.
To join our dynamic team as Director, Patient Experience, you must be a skilled team builder and collaborative leader who can integrate health systems, processes and strategy to deliver patient-centric solutions, and whose competencies, skills and attributes include:
A master's degree in Business or Health Administration.
A minimum of five (5) years' related experience in a leadership position in the health system.
Knowledge and understanding of hospitals and, particularly, patient experience, quality and performance improvement.
Demonstrated experience developing and delivering patient-centric solutions that improve care for all and partnering with cross-functional teams to develop strategies.
Experience in an integrated healthcare delivery system.
Superior interpersonal and leadership skills and abilities.
Strong, well developed business management skills (strategic planning, budgeting, resource allocation and analytics).
Ability to identify bold solutions to complex problems and to capitalize upon new ideas, tools and technology.
Demonstrated leadership in executing plans in partnership with various stakeholders.
Excellent mediation and conflict resolution skills with the ability to negotiate diplomatically across clinical and non-clinical groups.
Superior analytical, problem-solving and project management skills.
Proven leadership and team-building skills.
Demonstrated commitment to continuing education in healthcare or business.
NOTE:
Vaccines (COVID-19 and others) are a new hire requirement of the job, unless you have an exemption based on a medical ground or on a ground pursuant to the Ontario Human Rights Code.
Discover a team environment of Extraordinary Caring – and great quality of life
Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.
We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people’s lives.
Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards.
We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility.
Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region.
To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.
For more information on Niagara Health, visit www.niagarahealth.on.ca . Please apply online, by Sunday, February 19, 2023, at
https://careers.niagarahealth.on.ca/erecruit/VacancyDetail.aspx?VacancyUID=000000028883
Join us on twitter @ nhscareers
We are especially interested in connecting if you…
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following groups: equity-seeking group, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas;
Have a background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Director, Patient Experience
Full-time position
If your knowledge of patient experience and performance improvement is complemented by an understanding of the social determinants of health and a commitment to health equity, this is an exceptional opportunity to join Niagara Health – at our St. Catharines Site – and make your mark as part of the leadership team that’s delivering on our strategic plan .
Reporting to the Executive Vice President, Patient Experience and Integrated Care, you will provide leadership, direction, management and evaluation of a new portfolio, aligned with Niagara Health's strategic plan. This will entail responsibility for developing and leading a patient experience strategy that strengthens patient experience and patient partnership organization-wide. Redefining 'patient experience' as a core business strategy will be your priority as Director, Patient Experience, and will call for you to develop and align systems, processes and structures to support this foundational work. Establishing the Patient Experience portfolio is a key priority, which will include eventual leadership and oversight of the new Indigenous Health Services and Reconciliation portfolio.
More specifically, as Director of Patient Experience, you will:
Provide direct leadership to develop and advance a strong culture of patient experience across Niagara Health.
Develop and oversee innovative patient experience structures, processes and initiatives that meet and exceed national best practices.
Translate the concepts of service excellence, patient experience and patient relations into actionable behaviours.
Ensure that patient experience reporting frameworks are developed and integrated, with regular trend reporting, analysis and action planning.
Demonstrate a deep understanding of, and commitment to, health equity and the social determinants of health.
Through organization-wide collaboration, develop strategies for continuous improvement and change management to manage and mitigate patient experience risks.
Oversee and grow the Niagara Health Engagement Network, ensuring patient partnership and engagement across Niagara Health.
Build and foster respectful and collaborative partnerships with external partners through listening, learning, and committing to shared results.
Will provide eventual leadership and oversight of the new Indigenous Health Services and Reconciliation portfolio.
To join our dynamic team as Director, Patient Experience, you must be a skilled team builder and collaborative leader who can integrate health systems, processes and strategy to deliver patient-centric solutions, and whose competencies, skills and attributes include:
A master's degree in Business or Health Administration.
A minimum of five (5) years' related experience in a leadership position in the health system.
Knowledge and understanding of hospitals and, particularly, patient experience, quality and performance improvement.
Demonstrated experience developing and delivering patient-centric solutions that improve care for all and partnering with cross-functional teams to develop strategies.
Experience in an integrated healthcare delivery system.
Superior interpersonal and leadership skills and abilities.
Strong, well developed business management skills (strategic planning, budgeting, resource allocation and analytics).
Ability to identify bold solutions to complex problems and to capitalize upon new ideas, tools and technology.
Demonstrated leadership in executing plans in partnership with various stakeholders.
Excellent mediation and conflict resolution skills with the ability to negotiate diplomatically across clinical and non-clinical groups.
Superior analytical, problem-solving and project management skills.
Proven leadership and team-building skills.
Demonstrated commitment to continuing education in healthcare or business.
NOTE:
Vaccines (COVID-19 and others) are a new hire requirement of the job, unless you have an exemption based on a medical ground or on a ground pursuant to the Ontario Human Rights Code.
Discover a team environment of Extraordinary Caring – and great quality of life
Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.
We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people’s lives.
Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards.
We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility.
Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region.
To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.
For more information on Niagara Health, visit www.niagarahealth.on.ca . Please apply online, by Sunday, February 19, 2023, at
https://careers.niagarahealth.on.ca/erecruit/VacancyDetail.aspx?VacancyUID=000000028883
Join us on twitter @ nhscareers
We are especially interested in connecting if you…
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following groups: equity-seeking group, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas;
Have a background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
