Director, Patient Services & Professional Practice

CAREER OPPORTUNITY

Position: Director, Patient Services & Professional Practice (2026-183)

Reports To: Vice President Patient Services and CNE President

Join Our Inspired Team!

The Opportunity: We need a Director, Patient Services & Professional Practice, to join our senior leadership team!  

In this key leadership role, you will provide oversight for the Emergency Department, Level 2 Intensive Care Unit, Respiratory Therapy, Inpatient Medical and Surgical Services, Rehabilitation, Quality, and Professional Practice. You will lead high-performing teams, foster clinical excellence, and ensure the delivery of safe, patient-centred care.

As we continue to advance our ambitious strategic plan, this is an exciting opportunity to help shape the future of healthcare in our community.  Working closely with physicians, leaders, and staff across the organization, you will drive key initiatives that enhance quality, strengthen professional practice, and support exceptional patient experience.

With Accreditation 2027 on the horizon and establishing priorities together for 2026/2027, this role offers the opportunity to make a meaningful impact.  A key deliverable in the coming year will be the development and implementation of a Professional Practice Model.

This role joins a senior leadership team that is engaged in not only supporting today’s patient care and teams but is planning for Tomorrow’s Hospital.

Why Choose Us!

We invest in our Team. As the Director, Patient Services & Professional Practice, you will earn $66.03 - $84.27 an hour.

Beyond your hourly wage you will also enjoy:

• Access to funding to support education that you want to pursue

• Join or continue in HOOPP, a defined benefit contribution pension plan

• Time away from work matters. This position would earn five weeks of vacation. You would also receive a week in lieu (37.5 hours) annually for completing on call.

• Your health and wellness are important. We offer a full-some benefits package

• As a leadership role you will have flexibility with your schedule, including the option for some remote work to support focused projects and tasks

As the successful applicant you will do the following as the Director:

• Collaborate and set the priorities for patient services including expanding existing services and programs and meeting or exceeding wait time targets
• Support the establishment and delivery on clinical priorities such as the Quality Improvement Plan
• You will join our Senior Leadership Team to set directions and annual priorities. This will include being involved in hearing ideas at Directors Den, supporting operations and effective delivery of care, and joining the Hospital Development Steering Committee
• Support Regional Partnerships and relationship building to enhance effective care
• Review and determine effective models of care that are financially sustainable while maintaining quality care
• In collaboration with partners, ensure that all core leadership responsibilities are successfully completed including engagement with financial oversight, contract management and performance coaching and management

What You’ll Bring

Required

• A Registered Nurse in good standing with the College of Nurses of Ontario
• Bachelor’s degree in Nursing (BScN) required
• Minimum 5 years of applicable clinical experience in an acute care setting
• Minimum of 5 years experience in a leadership role
• Demonstrated ability to drive quality improvement and program initiatives
• Proven ability to influence from a people centered lens with an education focus, data informed decision making to drive strategic priorities
• Evidence of a relationship builder leading to effective relationships with physicians, frontline staff, and the leadership team
• Demonstrated experience in successful change management
• A desire to mentor and support the leaders with an emphasis on just culture, growth and continuous learning

Preferred

• Masters Degree in related field
• Experience with significant capital development
• Certified Healthcare Executive

Values are at the Heart of Our Work

We are committed to our values:

Be Kind - fostering a culture of compassion, empathy, and dignity in every interaction

Support Each Other - working together across all roles to uplift our team and our patients

Lead by Example - setting a standard of integrity, fairness, and professionalism

Keep Growing - embracing curiosity, innovation, and learning to adapt to future needs

Any successful candidate will need to live these values on a day to day basis. We have recently created a leadership values and a senior leadership values charter that we will share in the recruitment process.

Join Tomorrow’s Team Today: Shape the Future of Care in South Georgian Bay at CGMH!

Today CGMH is an 84-bed acute care hospital serving 74,000+ residents and 3.5M annual visitors. With a team of 1,200+ dedicated professionals, we deliver high-quality care across emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, mental health, and more.

Tomorrow’s Hospital is under Development and are working towards an opening day in 2033. Joining our team now means you have input on the Hospital’s design, workflows, and equipment. Learn more here.

Learn more about our Strategic Plan here.