Program Director – Surgical, Oncology and Ambulatory Services

Reporting to Vice President of his/her portfolio, the Program Director is a clinical program leader who works in partnership with Medical Directors to lead specific clinical program. The Program Director has accountability for the development, management, evaluation and continuous improvement to enhance the quality of patient care services and the patient experience

The Program Director provides leadership to an interdisciplinary team and fosters an environment of learning and individual growth. Other key responsibilities include operational and business planning, the development of goals and objectives for the program and implementation in conjunction with Quinte Health’s strategic and operational priorities. Provision of leadership across multiple departments and Quinte Health hospitals in a triad model with the Chief’s of Surgery and Anesthesia.

Required

• Masters prepared in requisite field required
• Certificate of Registration in good standing from the Ontario healthcare regulatory college
representing their profession
• Minimum of 8 years of progressive management experience
• Demonstrated clinical and administrative business skills
• Exceptional leadership qualities
• Superior verbal and written communication skills
• Demonstrated critical/strategic thinking skills
• Proven ability & experience in managing quality, risk and utilization
• Well-developed negotiation and conflict management/resolution skills
• Effective change management skills
• Excellent interpersonal skills with a strong orientation to staff and team growth and
development
• Ability to create a collaborative interdisciplinary working environment which fosters high
morale and effective staff and physician engagement and relationships

Duties

• Sets the appropriate context for the program by translating Quinte Health strategic
priorities and objectives into program-specific goals and objectives.
• Develop new or expanded programs and services, including proposal/business plan
development, and manage the resulting implementation and evaluation.
• Build team cohesion by leading the management of change and disseminating and
promoting an understanding of Quinte Health’s aspirations and values.
• Accountability for meeting both organizational and regional strategic directions and
priorities.
• Alignment and achievement of improvement and success towards provincial access to
care performance expectations.
• Establishes and maintains external/internal partnerships and connections; and establishes
the communication and engagement strategies to ensure the appropriate involvement of
key stakeholders in all aspects to the program’s success.
• Develop the strategic human resources plan for leaders and the development required to
ensure top talent and succession planning.
• Supports the performance development and growth of all direct reports.
• Promotes the development of leadership skills and capabilities within the programs
• Develops and recommends in partnership with Physician Leaders and Management team,
the annual operating and capital budgets for the programs.
• Reviews the monthly/quarterly quality, financial and statistical reports and determines the
appropriate actions.
• Accountable for the delivery of services within approved budgets, overall allocation and
efficient utilization of clinical resources.
• Monitors and evaluates operational performance to support efficient and effective
resource utilization, including length of stay (LOS), case mix, clinical volumes, patient
throughput, wait times, and financial performance.
• Works with program providers to improve quality, patient safety and utilization
performance.
• Provides feedback and input to Department Chiefs regarding physician performance,
evaluations and credentialing.
• Supports Managers with the thorough investigation and resolution of critical experience
events.
• Other duties as assigned.