Manager, Infection Prevention and Control - William Osler Health System

ORGANIZATION: William Osler Health System

POSITION:  Non-Union
Manager, Infection Prevention and Control Hub  – One (1) Full Time

DEPARTMENT/CAMPUS: Infection Control – Peel Memorial Centre for Integrated Health and Wellness

POSTING NUMBER: REF10505N

HOURS:  Currently Days (Subject to change in accordance with operational requirements)

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.

Job Description:

Osler's Infection Prevention and Control (IPAC) Hub builds capacity for the sustainable implementation of IPAC practices to protect the vulnerable populations in congregate living settings (CLS). These include long-term care homes, retirement homes, group homes, supportive housing and shelters. William Osler Health System’s IPAC Hub provides tailored guidance, networking opportunities, coaching, mentoring, training and education to CLS’ within the Central West regions of Brampton, West Woodbridge, North Etobicoke, and Malton.

The IPAC Hub Manager provides strategic, operational, clinical and administrative leadership for the IPAC Hub, ensuring the delivery of evidence-informed IPAC support to CLS’. The role ensures the Hub operates effectively, maintains compliance with Ministry guidelines, optimizes resource use, and fosters strong relationships with CLS partners, Public Health Units, and system stakeholders. The IPAC Hub Manager reports to the Director, Integrated Health Systems and is part of the Integrated Health Systems Program.

1. Leadership & Operational Management

• Lead the day-to-day operations of the IPAC Hub, ensuring consistent, reliable service delivery.
• Manage Hub resources in alignment with hospital administrative processes (e.g., HR, finance, privacy, IT), while ensuring Hub activities remain within the defined IPAC Hub scope.
• Function as the designated IPAC Hub Lead for all Ministry communications, disseminating directives appropriately within the Hub and hospital structure.
• Ensure adherence to Ministry expectations regarding in-scope/out-of-scope activities (e.g., education, coaching, outbreak support; but no inspections or clinical services).
• Ensure Hub practices are evidence-informed using Ministry, Public Health Ontario (PHO), and Provincial Infectious Diseases Advisory Committee (PIDAC) guidance.
• Support and enable IPAC Hub Practitioners with coaching, assessments, education, and implementation of IPAC best practices, while maintaining Hub boundaries.
• Support outbreak preparedness and help CLSs operationalize PHU outbreak direction, without duplicating PHU authority or responsibilities.

1. Reporting, Data Management & Accountability

• Oversee preparation, data integrity and submission of Ministry-required monthly IPAC Hub activity reports, ensuring accuracy and completeness.
• Lead the creation and submission of Quarterly Financial and Health Human Resource (HHR) Reports, working with hospital finance partners as required.  
• Analyze, monitor and report data trends of IPAC Hub program activities.

1. Stakeholder Relationships & System Collaboration

• Develop strong partnerships with leadership and management across CLSs, prioritizing in-person meetings, to clarify roles, expectations, and shared responsibilities.
• Attend Ministry of Health IPAC Hub meetings on behalf of the Hub.
• Collaborate closely with Public Health Units (PHU) while ensuring the Hub maintains its supportive, non‑regulatory role, avoiding duplication of PHU responsibilities.
• Escalate system-level issues to Ontario Health Regional Response Tables, as needed.
• Attend Incident Management Team (IMT) meetings for homes requiring containment support, ensuring alignment with PHU outbreak direction.
• Develop reference materials, disseminate a regular newsletter, and lead the Community of Practice meetings for partners.

1. Quality Improvement & Professional Growth

• Apply QI methodologies to continuously improve Hub processes, resource utilization, and service delivery.
• Ensure all Hub frontline staff meet Ministry proficiency expectations, including active pursuit or maintenance of CIC certification.             
• Promote professional development and ensure alignment with Ministry-funded education and competency requirements.

Qualifications

• Bachelor's degree with relevant experience required.
• Regulated health professional (e.g., RN, RPN, RT) preferred.
• Master’s degree in a health-related discipline preferred
• Certification in Infection Control (CIC®) required.
• Minimum 5 years of relevant IPAC experience demonstrating clinical IPAC expertise and evidence informed decision making.
• Minimum 3 years relevant leadership experience
• Operational management experience within a hospital environment preferred.
• Demonstrated clinical, managerial and administrative skills and progressive management experience.
• Demonstrated Quality Improvement (QI) competency.
• Experience supporting LTC, RH, or similar congregate settings.
• Valid Ontario driver’s license and ability to travel throughout the region.
• Experience collaborating with Public Health Units, Ministry agencies, or system-level stakeholders.
• Familiarity with hospital governance, finance, and operational support structures.

Core Competencies

• Relationship building & influence without authority.
• Flexible, organized and self-directed within scope of responsibility; demonstrated initiative and independent judgment.
• Demonstrated ability to establish effective interpersonal relationships with the ability to persuade motivate and influence.
• Sound facilitation and negotiation skills with the proven ability to handle difficult situations with tact, diplomacy and sensitivity.
• Systems thinking and stakeholder engagement.
• Quality improvement and program evaluation.
• Strong and concise communication (verbal, written, cross-sectoral).
• Effective presentation skills.

Hours: Days- may be required to attend off-hours (subject to change based on operational needs)

Salary:
Minimum:     $60.88 per hour
Maximum:    $76.10 per hour