Bilingual Marketing & Communications Director with 15+ years of experience driving brand growth and customer engagement in both startups and large corporations. Expert in developing and executing strategic marketing plans, building & managing agile teams, and aligning cross-functional efforts to achieve measurable results. Passionate about making the world a better place.
• Collaborated with multiple stakeholders across RBC to drive & launch client-centric nurturing strategies, referral and cross sell campaigns
• Supported RBC’s pre-arrival banking partnerships to drive client acquisition
• Managed & mentored Content Manager & Writer and Marketing Manager
• Summarized and socialized segment insights (newcomers) to multiple internal stakeholders, leveraging internal and external research.
• Developed RBC newcomer full-funnel content strategy to support awareness, consideration, acquisition and cross sell efforts
Information & resource hub for newcomers to Canada, merged into RBC marketing in 2023
• Hired, managed and mentored team of 3 including Content Manager & Writer, Community Manager, and Marketing Manager
• Developed and executed Arrive’s annual full-funnel marketing strategy, including content strategy, prospect acquisition and nurturing and lead conversion
• Increased monthly organic traffic of arrivein.com 20x in 3 years through the publication of 600+articles, 150+ videos in multiple languages
• Acquired 6-10k monthly prospects through gated content (guides, tools, monthly webinars) and digital campaigns
• Implemented nurturing strategies including newsletters, email marketing workflows, workshops& retargeting campaigns, to convert prospects into bank leads at low CPA
• Launched and hosted Countdown to Canada podcast for newcomers — 2 seasons, over 1,500subscribers with minimal promotion
• Generated 71k downloads of Arrive app for newcomers (now sunsetted) via earned and paid campaigns and cross selling opportunities, at CPA under $4
Wellness app leveraging micro rewards to generate healthy behaviour change
• Expanded user base from 100k to over 1M via referrals, partner marketing, and innovative growth strategies without significant marketing budget
• Sustained 50% monthly active users (MAU) by engaging user base via seasonal activities, contests, and newsletters
• Implemented attribution tracking, email automation, KPI metrics tracking
• Managed new feature launches, loyalty partner expansion, and regional launches • Led website redesign and launched content marketing strategy
• Established robust partnerships with various stakeholders including loyalty, charity, and government organizations
Educational app supporting childhood literacy
• Launched 3 versions (web-based, iOS and Android) versions of Ooka Island app.
• Implemented KPI metrics tracking, marketing automation software and CRM
• Used content marketing to engage leads, customers, and generate referrals
• Increased monthly lead generation 10x through Digital Advertising and retargeting campaigns (including testing of new platforms, creatives, and concepts)
• Increased conversion from free trial to paying customer 3x through in-app notifications and email campaigns
SaaS for packaging industry
• Elaborated and implemented marketing plan and budget
• Implemented KPI and metrics tracking
• Generated leads in Canada and US market through direct mail campaigns, digital advertising & retargeting, affiliate marketing, and strategic international tradeshows
• Increased MQL by 4.7x YoY in 2014
• Led corporate and product website redesigns
• Organized NulogyxChange: User conference for 70 strategic customers
Google France and Google Canada