An accomplished hospital executive with over a decade of international experience in leading healthcare organizations, I bring a robust background in operations management, data-driven decision-making, and digital health innovation. As a Fellow of the American College of Healthcare Executives and an active member of the Canadian College of Health Leaders, I possess US qualifications and have a proven track record of delivering operational excellence. Over the past 8 years, I have excelled in leading cross-functional teams and executing complex capital projects, including the development of a greenfield hospital and securing multiple accreditations. My expertise lies in leveraging data to drive performance improvements, solving complex operational challenges, and managing digital health initiatives. I am eager to apply my leadership in operations, problem-solving, and team management to drive growth, innovation, and efficiency in healthcare management or consulting roles.
Chief Operating Officer
Aug 2021 - Apr 2024
Mukhtar A Sheikh Hospital
Mukhtar A. Sheikh Hospital · Full-timeMukhtar A. Sheikh Hospital · Full-timeAug 2021 - Apr 2024 · 2 yrs 9 mosAug 2021 to Apr 2024 · 2 yrs 9 mosMultan, Punjab, Pakistan · On-siteMultan, Punjab, Pakistan · On-site
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- 500-Bed, Multi-Specialty, PHC Accredited, Not-for-Profit Hospital
A joint venture between the Workers Welfare Fund and the Fatima Group of Industries, MASH is designed to improve health outcomes for the people of Southern Punjab.
www.mashospital.org
Key Achievements:
Expanded hospital capacity by 200+ beds and introduced new specialties, significantly enhancing patient care.
Optimized the Physician Staffing Model and launched an Outreach Program with satellite clinics, pharmacies, and lab collection points, ensuring financial sustainability.
Established a Level 1 Cardiology and Cardiac Surgery Center, positioning the hospital as a leader in specialized cardiac care.
Achieved ISO Certification for Lab and Pharmacy, and secured Hospital Accreditation by the Healthcare Commission.
Restructured the Continuous Quality and JCI Accreditation Program, enhancing compliance and improving patient outcomes.
Developed a Financial Feasibility Study for the construction of Medical, Dental, and Nursing Colleges, driving long-term institutional growth.
Negotiated third-party vendor contracts (SLA), optimizing costs and improving service quality.
Spearheaded digital health initiatives, including the development of an EMR, mobile app, BI Dashboard, and virtual clinic, driving digital transformation and improving patient access to care.
Chief Operating Officer
Mar 2017 - Jul 2021
Evercare Hospital
Evercare Group · Full-timeEvercare Group · Full-timeMar 2017 - Jul 2021 · 4 yrs 5 mosMar 2017 to Jul 2021 · 4 yrs 5 mosLahore, Pakistan · On-siteLahore, Pakistan · On-site
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- 240-Bed, Multi-Specialty, For-Profit, PHC Accredited, and LEED Gold Certified Hospital
Part of the Evercare Group, a Private Equity-backed Hospital Network spanning five countries.
www.evercaregroup.com
Key Achievements:
High-level reporting to group leadership, covering financials, operational updates, HR, and ESG updates.
Liaised with the ESG Group Head to ensure business-level ESG compliance and helped develop an enterprise-wide ESG dashboard.
Partnered with M&A and Project Teams at Abraaj (now TPG) Capital to launch a greenfield hospital within 24 months of land acquisition, accelerating project completion.
Secured critical regulatory approvals and maintained ongoing compliance with local authorities and Corporate Investors' ESG standards from construction through operational phases.
Led hospital operations, achieving 80% of forecasted breakeven revenue within two years of commissioning, demonstrating strong financial performance and lean operations.
Appointed as Company Secretary, overseeing corporate governance, regulatory compliance, legal obligations, and successfully navigating complex legal issues.
Negotiated with physicians to develop the physician compensation model.
Master of Healthcare Administration
University of South Carolina
