2 jobs found

On behalf of LifeLabs, NAFOR is proud to be leading this search.  Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership. Core Accountabilities: Enterprise Strategy and Portfolio Leadership Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility. Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments. Own long-range planning and prioritization across products, programs, and platforms. Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure. Program and Solution Growth Leadership Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets. Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs. Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs. Drive commercialization readiness and ensure smooth transition of mature programs into Operations. Digital Platform and Customer Experience Leadership Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com). Lead modernization of the digital ecosystem to improve customer experience and support future growth. Sponsor enterprise customer journey and UX strategy across patients, clients, and partners. Provide executive oversight for Salesforce strategy and governance. Ensure digital platforms meet contractual, regulatory, and government requirements. Operating Model, Governance, and Performance Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation. Define accountability, success measures, and performance expectations for functional leaders. Oversee portfolio performance management, risk mitigation, and continuous improvement. Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams. Create organizational clarity around what is owned centrally within the function versus by partner functions. People Leadership and Capability Building Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions. Develop and implement a plan to build engagement across the team. Develop organizational capability in generalist product management, portfolio management, and digital experience leadership. Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration. Mentor directors and senior leaders, ensuring succession strength and role clarity. Lead organizational design to support future business needs and growth priorities. Executive and External Partnership Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance. Build strong relationships with government, finance, laboratory, and strategic partners. Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities. Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements. Requirements: A university degree in business, a technical discipline, or a related field 10 or more years of experience in product development or related fields At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles. Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments. Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out. Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models. Demonstrated ability to build scalable organizational capability and lead through senior leaders. Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities. Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus. Strong business judgment, strategic thinking, and executive communication skills. Strong analytical, strategic, and coordinating skills. Sound knowledge and understanding of business and technology. Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences. Great people skills paired with a high level of assertiveness. Preferred Experience and Assets Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred. Experience developing clinical products and services is a significant asset. Experience supporting a digital-oriented customer experience is a significant asset. Experience working with external partners, government stakeholders, or contract-driven environments is an asset. About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada. Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%. Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits. Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year. Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines: We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected. In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com . Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. - Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!

Chief & Medical Director, Emergency Department About the Role Cambridge Memorial Hospital is seeking a visionary physician leader to serve as Chief and Medical Director of Emergency Medicine. In this dual-role position, you will provide both clinical and administrative leadership for our Emergency Department (ED), ensuring the delivery of exceptional, evidence-based emergency care to our community. You will partner with hospital leadership, nursing, and interdisciplinary teams to drive quality, safety, and operational excellence. About Cambridge Memorial Hospital Cambridge Memorial Hospital is a vibrant, full-service, 217-bed acute care hospital affiliated with McMaster DeGroote School of Medicine, located in Cambridge, Ontario. Serving the communities of Cambridge North Dumfries and Region of Waterloo, it provides a wide range of inpatient and outpatient care services, including intensive care, surgery, maternal and newborn care and mental health supports. Our Emergency Department is a high-volume, full-service unit equipped to handle a broad spectrum of acute medical, surgical, pediatric, and trauma cases. We are committed to fostering a collaborative, supportive work environment where clinicians thrive and patients receive timely, expert care. Our facility serves a diverse patient population and is deeply rooted in the community we serve. A decade long capital redevelopment project completed in 2025, modernizing the hospital to meet the evolving needs of the growing communities it serves. With state-of-the-art patient care facilities, CMH is one of the most technologically sophisticated hospitals in the Waterloo Wellington region. CMH is also currently embarking on a journey to implement a new Hospital Information System (HIS) in the fall of 2026. Key Responsibilities Clinical leadership: Provide direct patient care as a practicing emergency physician, maintaining a clinical presence in the ED. Set and uphold clinical standards, protocols, and evidence-based practices across the department. Champion a culture of patient safety, compassionate care, and clinical excellence. Oversee and participate in peer review, credentialing, and privileging processes for ED providers. Administrative & Operational Leadership: Develop, implement, and monitor departmental policies, procedures, and strategic initiatives. Oversee scheduling, staffing, and resource allocation to ensure 24/7 coverage and optimal patient throughput. Manage departmental budgets, financial performance, and resource utilization in collaboration with hospital administration. Lead recruitment, onboarding, and retention of emergency medicine physicians and advanced practice providers. Serve as a key liaison between the Emergency Department, hospital administration, and the medical staff. Partner with hospital and system leadership on strategic planning and program development Support undergraduate and postgraduate medical education and scholarly activity within the department. Quality, Safety & Compliance: Champion patient safety, equity and evidence-based practice Lead quality improvement initiatives Oversee clinical operations, including patient flow, quality improvement, and resource utilization Oversee quality reviews, critical incident analysis, and corrective action planning. Collaborate with nursing leadership to promote interdisciplinary teamwork and shared accountability. Community & Strategic Engagement: Represent the Emergency Department on medical staff committees and hospital leadership forums. Participate in community outreach, disaster preparedness planning, and EMS coordination. Identify opportunities for service line growth and department innovation. Qualifications Doctor of Medicine (MD) with certification in Emergency medicine (FRCPC, CCFP-EM, or equivalent) Eligible for licensure with the College of Physicians and Surgeons (CPSO) Demonstrated leadership experience in emergency medicine Strong track record in clinical excellence, quality improvement and team leadership Experience in medical education and/or research would be an asset Exceptional communication, collaboration, and change management skills Minimum of 5 years of clinical experience in emergency medicine. Minimum of 2–3 years of leadership, administrative, or medical directorship experience. Demonstrated commitment to quality improvement, patient safety, and evidence-based practice. Strong interpersonal, communication, and conflict-resolution skills. Fellowship training or advanced degree in healthcare administration (MBA, MHA, or equivalent) would be an asset. Why Join Us Opportunity to shape the future of emergency care in a growing community Academic affiliation with McMaster DeGroote School of Medicine with opportunities for teaching and research Collaborative and supportive leadership environment Located approximately 1 hour from Toronto, London and Hamilton, offering access to urban amenities and natural surroundings Submit materials to: Medical Affairs, Nina Grealy ngrealy@cmh.org Questions: Contact the Office of Medical Affairs at (519) 621-2330 extension 2305 How to Apply : Interested candidates are invited to forward their Expression of interest describing their relevant leadership experience, and three professional references, along with their CV to Nina Grealy in the Medical Affairs office at Cambridge Memorial Hospital. Applications are reviewed on a rolling basis and the position will remain open until filled. We look forward to welcoming a new member to our team. Chief of Staff Office and Medical Affairs Cambridge Memorial Hospital Ngrealy@cmh.org Tel: 519-621-2333, ext. 2305 Fax: 519-740-4934 CMH Inclusion Statement At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton. We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind. We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience. To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH. We thank all those who apply, however only those selected for an interview will be contacted.