Program Operational Director
Cardiac & Critical Care
Kingston Health Sciences Centre (KHSC) Locations: Kingston General Hospital & Hotel Dieu Hospital, Kingston, Ontario Status: Full‑Time | Days Salary: $159,058.58 to $190,869.51 per annum + benefits/pension
About Kingston Health Sciences Centre
Kingston Health Sciences Centre (KHSC) is a leading academic health sciences organization in Eastern Ontario, formed from the integration of Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH). KHSC is committed to delivering outstanding patient‑ and family‑centred care, advancing learning and research, and shaping the future of healthcare through innovation and collaboration.
Position Summary
Reporting to the Executive Director, Patient Care, the Program Operational Director (POD) is a senior clinical program leader responsible for operational leadership across the Cardiac & Critical Care portfolio at both Kingston General Hospital and Hotel Dieu Hospital.
Working in close partnership with the Program Medical Director (PMD) within a matrix reporting structure, the POD provides strategic and operational leadership to advance high‑quality, integrated, patient‑centred care. This role plays a key part in achieving KHSC’s strategic priorities while fostering collaboration, continuous improvement, and regional integration across complex clinical environments.
The successful candidate will demonstrate a strong commitment to patient and family‑centred care, equity and inclusion, and continuous quality improvement in all aspects of service delivery.
Key Responsibilities
Corporate Leadership
Lead and inspire interdisciplinary teams in the delivery of safe, high‑quality care.
Assume primary responsibility for operational leadership of the clinical program in partnership with the Program Medical Director.
Advance integrated service improvement initiatives aligned with patient needs and organizational strategy.
Continuous Program Evaluation & Improvement
Plan, develop, evaluate, and continuously improve clinical operations and services, including budget and financial oversight.
Establish performance indicators aligned with benchmarks, standards, and corporate scorecards.
Foster a culture of inquiry, accountability, and continuous improvement across frontline teams and leadership.
Integration
Advance integration of clinical services across KGH and HDH through a complex cross‑organizational reporting matrix.
Navigate differing systems, supports, processes, and organizational cultures while driving efficiency and quality.
Apply strategic problem‑solving, collaboration, and diplomacy to improve patient‑centred outcomes within complex systems.
Strategic Program Development
Lead innovative, patient‑focused, and fiscally responsible program development aligned with the unique Mission, Vision, and Values of both KGH and HDH.
Identify and pursue new funding opportunities in collaboration with program leadership.
Develop comprehensive business cases and proposals for internal approval and external regional or provincial funding.
Regionalization
Represent KHSC in regional planning initiatives across the Ontario Health Team and beyond.
Contribute to the development of regional care models spanning the continuum of care.
Collaborate with regional partners to enhance patient care quality and system efficiencies.
Academic Advancement
Support KHSC’s academic mandate by promoting innovation, education, research, and dissemination of leading practices.
Facilitate teaching, publishing, and communication of program advancements internally and externally.
Basic Qualifications
Master’s degree in a healthcare discipline, business, or related field (completed or to be completed within 2–3 years)
Current member of a Regulated Health Care Profession
Significant, progressive leadership experience in a healthcare setting
Demonstrated strategic, analytical, and conceptual thinking at organizational, program, and operational levels
Broad knowledge of hospital structures, governance, operational policies, and decision‑making processes
Strong understanding of the healthcare system, including trends, legislation, and policy
Proven ability to collaborate effectively with diverse stakeholder groups
Experience with leadership, quality improvement, and change management principles
Exceptional interpersonal, written, and verbal communication skills, with demonstrated tact and diplomacy
Demonstrated ability to lead and influence teams through complex change while maintaining engagement and cohesion
Strong commitment to equity, diversity, inclusion, and creation of welcoming environments
Demonstrated commitment to patient‑centred care and KHSC’s Mission, Vision, Values, and strategic directions
Proficiency in Microsoft Office (Outlook, Word, Excel)
Successful completion of a criminal background check with vulnerable sector screening
Physical Requirements
The successful candidate must be able to meet the physical demands of the position.
Why Join KHSC?
Lead care delivery across two renowned academic hospital sites
Influence regional and provincial healthcare transformation
Collaborate with exceptional clinical, academic, and operational leaders
Make a meaningful impact on patient outcomes, system integration, and innovation
Apr 21, 2026
Full time
Program Operational Director
Cardiac & Critical Care
Kingston Health Sciences Centre (KHSC) Locations: Kingston General Hospital & Hotel Dieu Hospital, Kingston, Ontario Status: Full‑Time | Days Salary: $159,058.58 to $190,869.51 per annum + benefits/pension
About Kingston Health Sciences Centre
Kingston Health Sciences Centre (KHSC) is a leading academic health sciences organization in Eastern Ontario, formed from the integration of Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH). KHSC is committed to delivering outstanding patient‑ and family‑centred care, advancing learning and research, and shaping the future of healthcare through innovation and collaboration.
Position Summary
Reporting to the Executive Director, Patient Care, the Program Operational Director (POD) is a senior clinical program leader responsible for operational leadership across the Cardiac & Critical Care portfolio at both Kingston General Hospital and Hotel Dieu Hospital.
Working in close partnership with the Program Medical Director (PMD) within a matrix reporting structure, the POD provides strategic and operational leadership to advance high‑quality, integrated, patient‑centred care. This role plays a key part in achieving KHSC’s strategic priorities while fostering collaboration, continuous improvement, and regional integration across complex clinical environments.
The successful candidate will demonstrate a strong commitment to patient and family‑centred care, equity and inclusion, and continuous quality improvement in all aspects of service delivery.
Key Responsibilities
Corporate Leadership
Lead and inspire interdisciplinary teams in the delivery of safe, high‑quality care.
Assume primary responsibility for operational leadership of the clinical program in partnership with the Program Medical Director.
Advance integrated service improvement initiatives aligned with patient needs and organizational strategy.
Continuous Program Evaluation & Improvement
Plan, develop, evaluate, and continuously improve clinical operations and services, including budget and financial oversight.
Establish performance indicators aligned with benchmarks, standards, and corporate scorecards.
Foster a culture of inquiry, accountability, and continuous improvement across frontline teams and leadership.
Integration
Advance integration of clinical services across KGH and HDH through a complex cross‑organizational reporting matrix.
Navigate differing systems, supports, processes, and organizational cultures while driving efficiency and quality.
Apply strategic problem‑solving, collaboration, and diplomacy to improve patient‑centred outcomes within complex systems.
Strategic Program Development
Lead innovative, patient‑focused, and fiscally responsible program development aligned with the unique Mission, Vision, and Values of both KGH and HDH.
Identify and pursue new funding opportunities in collaboration with program leadership.
Develop comprehensive business cases and proposals for internal approval and external regional or provincial funding.
Regionalization
Represent KHSC in regional planning initiatives across the Ontario Health Team and beyond.
Contribute to the development of regional care models spanning the continuum of care.
Collaborate with regional partners to enhance patient care quality and system efficiencies.
Academic Advancement
Support KHSC’s academic mandate by promoting innovation, education, research, and dissemination of leading practices.
Facilitate teaching, publishing, and communication of program advancements internally and externally.
Basic Qualifications
Master’s degree in a healthcare discipline, business, or related field (completed or to be completed within 2–3 years)
Current member of a Regulated Health Care Profession
Significant, progressive leadership experience in a healthcare setting
Demonstrated strategic, analytical, and conceptual thinking at organizational, program, and operational levels
Broad knowledge of hospital structures, governance, operational policies, and decision‑making processes
Strong understanding of the healthcare system, including trends, legislation, and policy
Proven ability to collaborate effectively with diverse stakeholder groups
Experience with leadership, quality improvement, and change management principles
Exceptional interpersonal, written, and verbal communication skills, with demonstrated tact and diplomacy
Demonstrated ability to lead and influence teams through complex change while maintaining engagement and cohesion
Strong commitment to equity, diversity, inclusion, and creation of welcoming environments
Demonstrated commitment to patient‑centred care and KHSC’s Mission, Vision, Values, and strategic directions
Proficiency in Microsoft Office (Outlook, Word, Excel)
Successful completion of a criminal background check with vulnerable sector screening
Physical Requirements
The successful candidate must be able to meet the physical demands of the position.
Why Join KHSC?
Lead care delivery across two renowned academic hospital sites
Influence regional and provincial healthcare transformation
Collaborate with exceptional clinical, academic, and operational leaders
Make a meaningful impact on patient outcomes, system integration, and innovation
PCMCH Director of Child and Youth Health
This recruitment is being undertaken on behalf of the Provincial Council for Maternal and Child Health (PCMCH). PCMCH is a provincial organization hosted at SickKids with the mandate to provide evidence-based and strategic leadership for perinatal, neonatal, and paediatric health services in Ontario. The PCMCH office is located in Toronto, on the traditional territory of the Haudenosaunee, Wendat and Anishinaabek Peoples. PCMCH's members and partners are located on traditional Indigenous territories across Ontario. PCMCH is grateful for the opportunity to work on this land. Learn more about PCMCH
Reporting to the Executive Director of PCMCH in this newly created senior leadership role, the Director of Child and Youth Health is responsible for the development and delivery of provincial paediatric programs and initiatives that drive excellence in care, improve health outcomes and reduce inequities.
The Director will actively identify new and innovative opportunities for advancing quality and equity in paediatric care delivered across Ontario, working in partnership with government, provincial agencies, professional associations, child health regional networks, hospitals and other healthcare provider organizations, researchers, and patients and families. The Director will facilitate and implement change and encourage an environment that is open to finding creative solutions to persistent health system challenges. The successful incumbent will be an inspiring leader who will empower and support a team of program managers and program coordinators in the planning and execution of PCMCH's child and youth health initiatives. The Director will provide strategic oversight to specialized provincial paediatric programs and networks and key provincial committees at PCMCH including the Child and Youth Committee.
Here's What You'll Get to Do
Lead the planning, implementation and evaluation of innovative programs and initiatives to improve child and youth health, including steering the scope and approach, ensuring that project requirements, potential obstacles and outcomes are clearly understood and incorporated into the project plan, and the work is adequately resourced
Monitor emerging data, research, and issues to provide timely policy advice, launch new initiatives informed by expert input from the sector, and champion health system change
Manage a team of highly skilled and motivated program managers and program coordinators, employing a supportive and engaging leadership style that includes coaching, mentoring, and commitment to fostering a healthy and productive working environment
Establish and nurture relationships with subject matter experts and partner organizations, with a focus on aligning PCMCH's work with appropriate external opportunities
Oversee the operation of specialized provincial paediatric programs and networks such as Complex Care for Kids Ontario (CCKO), Ontario Paediatric Bariatric Network (OPBN), Paediatric Diabetes Network (PDN), and Cleft Lip and Palate/Craniofacial Dental Program (CLP/CP) to ensure that PCMCH is effectively fulfilling its accountabilities to the government and driving province-wide quality improvement
Manage $7M+ annual budget allocated to partner organizations for delivery of clinical care and quality improvement priorities
Oversee Secretariat support for the Child and Youth Committee (CYC) and other provincial committees, providing strategic and operational guidance to ensure the tables are effective in meeting their mandates and strategic goals
Collaborate with the Director of Health Equity and the Program Manager of Indigenous Health Equity and Engagement to action PCMCH's commitment to reconciliation and Indigenous health equity, bring lived and living experience perspectives to PCMCH's work, authentically engage with community partners, address social determinants of health, and make measurable gains in addressing inequities in Ontario's child and youth health system
Here's What You'll Need
Master's degree in health administration, public health, or another relevant field
Minimum of 5 years of experience in a people leadership role
Extensive knowledge and understanding of health system trends and players at the provincial level; experience in child health an asset but not required
Experience in quality improvement and development of best practice guidelines and resources
Strong commitment to and prior experience championing equity and inclusion
Excellent judgment, objectivity, and critical thinking skills
Demonstrated ability to work under pressure, meet deadlines, and successfully manage in a complex, fast-paced environment with multiple priorities
Experience building strong, authentic relationships and unifying diverse groups towards shared goals
Regulated health professional registration an asset but not required
Bilingualism (English and French) an asset but not required
Employment Type: Full-time, permanent, hybrid working model
PCMCH is committed to the achievement of equity, diversity and inclusion within Ontario's perinatal and child health system. This includes embedding equity and inclusivity into the work we do and into ensuring those who are involved in getting the work done reflect the diversity of the population and the needs of Ontarians. We welcome all individuals to consider being a part of our organization.
Link to Apply: https://career.sickkids.ca:8001/psc/CRPRD/CAREER/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=23960&PostingSeq=1
Apr 16, 2026
Full time
PCMCH Director of Child and Youth Health
This recruitment is being undertaken on behalf of the Provincial Council for Maternal and Child Health (PCMCH). PCMCH is a provincial organization hosted at SickKids with the mandate to provide evidence-based and strategic leadership for perinatal, neonatal, and paediatric health services in Ontario. The PCMCH office is located in Toronto, on the traditional territory of the Haudenosaunee, Wendat and Anishinaabek Peoples. PCMCH's members and partners are located on traditional Indigenous territories across Ontario. PCMCH is grateful for the opportunity to work on this land. Learn more about PCMCH
Reporting to the Executive Director of PCMCH in this newly created senior leadership role, the Director of Child and Youth Health is responsible for the development and delivery of provincial paediatric programs and initiatives that drive excellence in care, improve health outcomes and reduce inequities.
The Director will actively identify new and innovative opportunities for advancing quality and equity in paediatric care delivered across Ontario, working in partnership with government, provincial agencies, professional associations, child health regional networks, hospitals and other healthcare provider organizations, researchers, and patients and families. The Director will facilitate and implement change and encourage an environment that is open to finding creative solutions to persistent health system challenges. The successful incumbent will be an inspiring leader who will empower and support a team of program managers and program coordinators in the planning and execution of PCMCH's child and youth health initiatives. The Director will provide strategic oversight to specialized provincial paediatric programs and networks and key provincial committees at PCMCH including the Child and Youth Committee.
Here's What You'll Get to Do
Lead the planning, implementation and evaluation of innovative programs and initiatives to improve child and youth health, including steering the scope and approach, ensuring that project requirements, potential obstacles and outcomes are clearly understood and incorporated into the project plan, and the work is adequately resourced
Monitor emerging data, research, and issues to provide timely policy advice, launch new initiatives informed by expert input from the sector, and champion health system change
Manage a team of highly skilled and motivated program managers and program coordinators, employing a supportive and engaging leadership style that includes coaching, mentoring, and commitment to fostering a healthy and productive working environment
Establish and nurture relationships with subject matter experts and partner organizations, with a focus on aligning PCMCH's work with appropriate external opportunities
Oversee the operation of specialized provincial paediatric programs and networks such as Complex Care for Kids Ontario (CCKO), Ontario Paediatric Bariatric Network (OPBN), Paediatric Diabetes Network (PDN), and Cleft Lip and Palate/Craniofacial Dental Program (CLP/CP) to ensure that PCMCH is effectively fulfilling its accountabilities to the government and driving province-wide quality improvement
Manage $7M+ annual budget allocated to partner organizations for delivery of clinical care and quality improvement priorities
Oversee Secretariat support for the Child and Youth Committee (CYC) and other provincial committees, providing strategic and operational guidance to ensure the tables are effective in meeting their mandates and strategic goals
Collaborate with the Director of Health Equity and the Program Manager of Indigenous Health Equity and Engagement to action PCMCH's commitment to reconciliation and Indigenous health equity, bring lived and living experience perspectives to PCMCH's work, authentically engage with community partners, address social determinants of health, and make measurable gains in addressing inequities in Ontario's child and youth health system
Here's What You'll Need
Master's degree in health administration, public health, or another relevant field
Minimum of 5 years of experience in a people leadership role
Extensive knowledge and understanding of health system trends and players at the provincial level; experience in child health an asset but not required
Experience in quality improvement and development of best practice guidelines and resources
Strong commitment to and prior experience championing equity and inclusion
Excellent judgment, objectivity, and critical thinking skills
Demonstrated ability to work under pressure, meet deadlines, and successfully manage in a complex, fast-paced environment with multiple priorities
Experience building strong, authentic relationships and unifying diverse groups towards shared goals
Regulated health professional registration an asset but not required
Bilingualism (English and French) an asset but not required
Employment Type: Full-time, permanent, hybrid working model
PCMCH is committed to the achievement of equity, diversity and inclusion within Ontario's perinatal and child health system. This includes embedding equity and inclusivity into the work we do and into ensuring those who are involved in getting the work done reflect the diversity of the population and the needs of Ontarians. We welcome all individuals to consider being a part of our organization.
Link to Apply: https://career.sickkids.ca:8001/psc/CRPRD/CAREER/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=23960&PostingSeq=1
About The Ottawa Hospital
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Position Information
The Director, Digital Solutions Infrastructure Services serves patients, families, TOH employees, physicians and regional partners. The individual will be an innovative, servant leader that leverages values to drive transformation. Working with government, industry leaders and local partners, the Director will position technology to enable advancing clinical practice, sound business functions and the academic/research mission for the Ottawa Hospital. A significant aspect of the role will be building out regional cyber security services to protect access to care for patients.
As integral member of the team reporting to the EVP/CDO, the role will contribute to innovation through digital solutions in support of the TOH patients/families requirement for safe and high quality health services, clinician/scientists quest for outcomes from research and the aligned to the academic mission. Adopting generative AI and robotic process automation solutions will improve the value of health services and create national firsts from the nation's capital. The Director will have opportunities to coach and mentor a team to bring digital innovation to TOH and our regional partners.
The Director, Digital Solutions Infrastructure Services provides architecture and design expertise for complex information technology systems, clinical/corporate systems, security solutions, and cloud-based architectures. The leader engages in consultation services to senior management on core systems and technology directions and deployments. The individual will provides guidance and recommendations on significant corporate investments and procurements. The leader will bring assurance of high value and sustainable digital architectures in support of patients and the full business of the academic health sciences centre serving Eastern Ontario.
Within their own team, the Director applies learning and accountability consistent with a just culture, provides staff with written instruction on safety precautions where appropriate, ensures that staff adhere to standards of safe work and patient care, and closes the loop on staff and patient safety issues to ensure continuous improvement.
Rotation/Shifts
Days, 8 hour shifts
Salary range
$158,248.35 - $192,529.35/ Annual
What you will do
Designs and implements short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements;
Participates in the development of IT strategies;
Engages with regional partners at the senior leadership level to support consolidated and coordinated technology solutions to build a digitally connected eco-system in support of caring for patients; this includes supporting business plans and a model of CRM support
Conducts research and makes recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts;
Establishes service level agreements with business units;
Develops, documents, communicates, and enforces a technology standards policy;
Develops, documents, makes recommendations, and communicates plans for investing in IT infrastructure, including analysis of cost reduction opportunities;
Develops and executes test plans to check infrastructure and systems technical performances. Reports on findings and makes recommendations for improvement;
Reviews new and existing IT projects, systems design, and procurement/outsourcing plans for compliance with IT standards and architectural plans;
Maintains in-depth knowledge of company's strategic business plans;
Provides architectural consulting expertise, direction, and assistance to systems analysts and IT cloud engineers;
Develops and manages an IT cloud infrastructure capacity plan;
Conducts research on emerging cloud technologies in support of infrastructure development efforts and recommends technologies that will increase cost effectiveness and infrastructure flexibility;
Designs, develops, and oversees implementation of end-to-end IT cloud integrated systems.
Performs security assessments, identifies gaps in existing security architecture, and recommends changes or improvements;
Designs security architecture elements to mitigate threats
Participates in risk assessments programs for new technologies and projects.
Utilizes secured configuration management processes;
Assists in developing a disaster recovery and business continuity plans. Identifies and prioritizes system functions required to promote continuity and availability of critical business processes such that in the circumstance of system failure critical business functions are restored or recovered promptly;
Leads the development of long-term vision, strategies, and roadmaps for storage servers and databases across the organization in conjunction with company objectives;
Works closely with operations, project management, application development, network security teams to develop scalable, maintainable, consistent, highly available storage architectures that meet business objectives and set relevant service-level agreements;
Performs capacity planning analysis and other needs assessments to inform storage architecture strategy;
Establish strategies for storage consolidation, centralization, and optimization to reduce downtime and costs while improving security and storage performance;
Designs redundant systems and policies for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets;
Provides direction and assistance to team members, direct reports and business owners;
Manages, develops and coaches a team of IT professionals. This includes recruit, retain, performance reviews, daily activities, and corrective action when necessary, building collaboration, partnership, and credibility;
Provides operational KPI's and reports to the Digital Solutions leadership team;
Manages the Incident, Change, and Problem management processes. Ensures they are being followed and reports on their effectiveness;
Manage both in-house and third-party service providers ensuring IT infrastructure services are available to the end users and ensuring the delivery of services and adherence to contract service level performance standards .
What you will bring
4-year Bachelor's degree in Information Systems, Computer Science, or a similar field or equivalent work experience;
Minimum of 2 of the following credentials/certification: CISSP, CCSP, ITIL Manager level, Project Management (PMP) or relevant equivalency;
Minimum of 10 years Managing , supporting and delivering IT infrastructure design (cloud technologies) and service delivery and operational excellence. Understanding and knowledge of Health industry best practices;
Minimum of 10 years of experience managing typical multi-tier architectures: web servers, caching, application servers, load balancers, and storage;
Minimum of five (5) years of leadership experience managing a team of technology professionals, ideally in a Healthcare IT environment;
Minimum of five (5) years of experience planning and implementing large scale IT improvement projects using industry frameworks (ITIL, CUSSO, etc.)
Ability to make sound and logical judgments.
Demonstrated leadership and personnel/project management skills. Strong interpersonal, written, and oral communication skills., with the ability to work and lead effectively across internal and external organizations;
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations;
Ability to translate strategic goals/objectives into individual deliverables for direct reports;
Demonstrated ability to think strategically about business, product, and technical challenges;
Track record of successful Infrastructure projects.
What you can expect from us
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.
Interested? Apply today!
Please submit your online application by 11:59 p.m. EST the day the job posting closes. It is mandatory that you provide a thoroughly completed application with all the necessary information to help us determine whether you meet the qualifications as outlined on the job posting. Failure to do so will result in being screened out of the competition. Thank you for your cooperation and assistance.
All TOH staff are accountable for providing quality and safe care to patients. The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca
Please submit your application for Job ID# 110754 via our Careers page at http://https://www.ottawahospital.on.ca/en/career-opportunities/ . We thank all those who apply but only those selected for further consideration will be contacted.
Apr 14, 2026
Full time
About The Ottawa Hospital
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Position Information
The Director, Digital Solutions Infrastructure Services serves patients, families, TOH employees, physicians and regional partners. The individual will be an innovative, servant leader that leverages values to drive transformation. Working with government, industry leaders and local partners, the Director will position technology to enable advancing clinical practice, sound business functions and the academic/research mission for the Ottawa Hospital. A significant aspect of the role will be building out regional cyber security services to protect access to care for patients.
As integral member of the team reporting to the EVP/CDO, the role will contribute to innovation through digital solutions in support of the TOH patients/families requirement for safe and high quality health services, clinician/scientists quest for outcomes from research and the aligned to the academic mission. Adopting generative AI and robotic process automation solutions will improve the value of health services and create national firsts from the nation's capital. The Director will have opportunities to coach and mentor a team to bring digital innovation to TOH and our regional partners.
The Director, Digital Solutions Infrastructure Services provides architecture and design expertise for complex information technology systems, clinical/corporate systems, security solutions, and cloud-based architectures. The leader engages in consultation services to senior management on core systems and technology directions and deployments. The individual will provides guidance and recommendations on significant corporate investments and procurements. The leader will bring assurance of high value and sustainable digital architectures in support of patients and the full business of the academic health sciences centre serving Eastern Ontario.
Within their own team, the Director applies learning and accountability consistent with a just culture, provides staff with written instruction on safety precautions where appropriate, ensures that staff adhere to standards of safe work and patient care, and closes the loop on staff and patient safety issues to ensure continuous improvement.
Rotation/Shifts
Days, 8 hour shifts
Salary range
$158,248.35 - $192,529.35/ Annual
What you will do
Designs and implements short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements;
Participates in the development of IT strategies;
Engages with regional partners at the senior leadership level to support consolidated and coordinated technology solutions to build a digitally connected eco-system in support of caring for patients; this includes supporting business plans and a model of CRM support
Conducts research and makes recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts;
Establishes service level agreements with business units;
Develops, documents, communicates, and enforces a technology standards policy;
Develops, documents, makes recommendations, and communicates plans for investing in IT infrastructure, including analysis of cost reduction opportunities;
Develops and executes test plans to check infrastructure and systems technical performances. Reports on findings and makes recommendations for improvement;
Reviews new and existing IT projects, systems design, and procurement/outsourcing plans for compliance with IT standards and architectural plans;
Maintains in-depth knowledge of company's strategic business plans;
Provides architectural consulting expertise, direction, and assistance to systems analysts and IT cloud engineers;
Develops and manages an IT cloud infrastructure capacity plan;
Conducts research on emerging cloud technologies in support of infrastructure development efforts and recommends technologies that will increase cost effectiveness and infrastructure flexibility;
Designs, develops, and oversees implementation of end-to-end IT cloud integrated systems.
Performs security assessments, identifies gaps in existing security architecture, and recommends changes or improvements;
Designs security architecture elements to mitigate threats
Participates in risk assessments programs for new technologies and projects.
Utilizes secured configuration management processes;
Assists in developing a disaster recovery and business continuity plans. Identifies and prioritizes system functions required to promote continuity and availability of critical business processes such that in the circumstance of system failure critical business functions are restored or recovered promptly;
Leads the development of long-term vision, strategies, and roadmaps for storage servers and databases across the organization in conjunction with company objectives;
Works closely with operations, project management, application development, network security teams to develop scalable, maintainable, consistent, highly available storage architectures that meet business objectives and set relevant service-level agreements;
Performs capacity planning analysis and other needs assessments to inform storage architecture strategy;
Establish strategies for storage consolidation, centralization, and optimization to reduce downtime and costs while improving security and storage performance;
Designs redundant systems and policies for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets;
Provides direction and assistance to team members, direct reports and business owners;
Manages, develops and coaches a team of IT professionals. This includes recruit, retain, performance reviews, daily activities, and corrective action when necessary, building collaboration, partnership, and credibility;
Provides operational KPI's and reports to the Digital Solutions leadership team;
Manages the Incident, Change, and Problem management processes. Ensures they are being followed and reports on their effectiveness;
Manage both in-house and third-party service providers ensuring IT infrastructure services are available to the end users and ensuring the delivery of services and adherence to contract service level performance standards .
What you will bring
4-year Bachelor's degree in Information Systems, Computer Science, or a similar field or equivalent work experience;
Minimum of 2 of the following credentials/certification: CISSP, CCSP, ITIL Manager level, Project Management (PMP) or relevant equivalency;
Minimum of 10 years Managing , supporting and delivering IT infrastructure design (cloud technologies) and service delivery and operational excellence. Understanding and knowledge of Health industry best practices;
Minimum of 10 years of experience managing typical multi-tier architectures: web servers, caching, application servers, load balancers, and storage;
Minimum of five (5) years of leadership experience managing a team of technology professionals, ideally in a Healthcare IT environment;
Minimum of five (5) years of experience planning and implementing large scale IT improvement projects using industry frameworks (ITIL, CUSSO, etc.)
Ability to make sound and logical judgments.
Demonstrated leadership and personnel/project management skills. Strong interpersonal, written, and oral communication skills., with the ability to work and lead effectively across internal and external organizations;
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations;
Ability to translate strategic goals/objectives into individual deliverables for direct reports;
Demonstrated ability to think strategically about business, product, and technical challenges;
Track record of successful Infrastructure projects.
What you can expect from us
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.
Interested? Apply today!
Please submit your online application by 11:59 p.m. EST the day the job posting closes. It is mandatory that you provide a thoroughly completed application with all the necessary information to help us determine whether you meet the qualifications as outlined on the job posting. Failure to do so will result in being screened out of the competition. Thank you for your cooperation and assistance.
All TOH staff are accountable for providing quality and safe care to patients. The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca
Please submit your application for Job ID# 110754 via our Careers page at http://https://www.ottawahospital.on.ca/en/career-opportunities/ . We thank all those who apply but only those selected for further consideration will be contacted.
Director, Clinical Service Delivery – Strategic Leadership Opportunity at North Island Hospital - Comox Valley
The Opportunity
As part of Island Health's commitment to improve the health of our populations, you will work closely with the Communications and Public Relations team to ensure North Island Hospital - Comox Valley is well represented in local processes and recognized as an engaged and valued community partner.
Reporting to the Executive Director, Clinical Service Delivery and working in partnership with the Medical Director, you will be responsible for the overall operational management of programs and services for North Island Hospital – Comox Valley. You will champion patient-centred care, advance patient safety initiatives, and foster staff engagement, motivation, and support, while promoting best practices across your area to achieve the outcomes identified in the Island Health Strategic Plan.
You will establish the operational framework and infrastructure for program delivery and planning, and oversee the allocation and management of physical, human and financial resources, anticipating and responding to future changes that may impact service delivery.
What You Will Need to Apply
A level of education, training and experience equivalent to a master's degree (MA, MBA or MSN).
Ten years of progressive senior management experience in health care/program management.
Sound working knowledge of planning concepts related to budgetary, staffing, quality and strategic initiatives.
Demonstrated ability to lead change and to build and support management teams.
Please apply online: https://islandhealth.hua.hrsmart.com/hr/ats/Posting/view/227255
About Island Health
Island Health provides health and care services to more than 933,000 people across Vancouver Island, the islands in the Salish Sea and Johnstone Strait, and mainland communities north of Powell River. Our team includes more than 32,500 health care professionals, including nearly 3,200 doctors, nurse practitioners, midwives and dentists who comprise our Medical Staff. We are also supported by more than 1,500 adult and youth volunteers who contribute more than 70,000 hours of service annually, as well as 12 foundations and 19 active auxiliaries. Together, we deliver a wide range of health services across a large and geographically diverse region — including public health, primary care, home and community care, mental health and substance use services, acute hospital care and much more.
North Island Hospital – Comox Valley operates on the traditional, ancestral, and unceded territory of the K’omoks First Nation.
Island Health offers programs and services on the unceded and traditional territories of the Coast Salish, Nuu-chah-nulth and Kwakwaka'wakw Peoples.
Apr 14, 2026
Full time
Director, Clinical Service Delivery – Strategic Leadership Opportunity at North Island Hospital - Comox Valley
The Opportunity
As part of Island Health's commitment to improve the health of our populations, you will work closely with the Communications and Public Relations team to ensure North Island Hospital - Comox Valley is well represented in local processes and recognized as an engaged and valued community partner.
Reporting to the Executive Director, Clinical Service Delivery and working in partnership with the Medical Director, you will be responsible for the overall operational management of programs and services for North Island Hospital – Comox Valley. You will champion patient-centred care, advance patient safety initiatives, and foster staff engagement, motivation, and support, while promoting best practices across your area to achieve the outcomes identified in the Island Health Strategic Plan.
You will establish the operational framework and infrastructure for program delivery and planning, and oversee the allocation and management of physical, human and financial resources, anticipating and responding to future changes that may impact service delivery.
What You Will Need to Apply
A level of education, training and experience equivalent to a master's degree (MA, MBA or MSN).
Ten years of progressive senior management experience in health care/program management.
Sound working knowledge of planning concepts related to budgetary, staffing, quality and strategic initiatives.
Demonstrated ability to lead change and to build and support management teams.
Please apply online: https://islandhealth.hua.hrsmart.com/hr/ats/Posting/view/227255
About Island Health
Island Health provides health and care services to more than 933,000 people across Vancouver Island, the islands in the Salish Sea and Johnstone Strait, and mainland communities north of Powell River. Our team includes more than 32,500 health care professionals, including nearly 3,200 doctors, nurse practitioners, midwives and dentists who comprise our Medical Staff. We are also supported by more than 1,500 adult and youth volunteers who contribute more than 70,000 hours of service annually, as well as 12 foundations and 19 active auxiliaries. Together, we deliver a wide range of health services across a large and geographically diverse region — including public health, primary care, home and community care, mental health and substance use services, acute hospital care and much more.
North Island Hospital – Comox Valley operates on the traditional, ancestral, and unceded territory of the K’omoks First Nation.
Island Health offers programs and services on the unceded and traditional territories of the Coast Salish, Nuu-chah-nulth and Kwakwaka'wakw Peoples.
ORGANIZATION: William Osler Health System
POSITION: Non-Union Manager, Infection Prevention and Control Hub – One (1) Full Time
DEPARTMENT/CAMPUS : Infection Control – Peel Memorial Centre for Integrated Health and Wellness
POSTING NUMBER : REF10505N
HOURS: Currently Days (Subject to change in accordance with operational requirements)
Company Description
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.
Job Description:
Osler's Infection Prevention and Control (IPAC) Hub builds capacity for the sustainable implementation of IPAC practices to protect the vulnerable populations in congregate living settings (CLS). These include long-term care homes, retirement homes, group homes, supportive housing and shelters. William Osler Health System’s IPAC Hub provides tailored guidance, networking opportunities, coaching, mentoring, training and education to CLS’ within the Central West regions of Brampton, West Woodbridge, North Etobicoke, and Malton.
The IPAC Hub Manager provides strategic, operational, clinical and administrative leadership for the IPAC Hub, ensuring the delivery of evidence-informed IPAC support to CLS’. The role ensures the Hub operates effectively, maintains compliance with Ministry guidelines, optimizes resource use, and fosters strong relationships with CLS partners, Public Health Units, and system stakeholders. The IPAC Hub Manager reports to the Director, Integrated Health Systems and is part of the Integrated Health Systems Program.
Leadership & Operational Management
Lead the day-to-day operations of the IPAC Hub, ensuring consistent, reliable service delivery.
Manage Hub resources in alignment with hospital administrative processes (e.g., HR, finance, privacy, IT), while ensuring Hub activities remain within the defined IPAC Hub scope.
Function as the designated IPAC Hub Lead for all Ministry communications, disseminating directives appropriately within the Hub and hospital structure.
Ensure adherence to Ministry expectations regarding in-scope/out-of-scope activities (e.g., education, coaching, outbreak support; but no inspections or clinical services).
Ensure Hub practices are evidence-informed using Ministry, Public Health Ontario (PHO), and Provincial Infectious Diseases Advisory Committee (PIDAC) guidance.
Support and enable IPAC Hub Practitioners with coaching, assessments, education, and implementation of IPAC best practices, while maintaining Hub boundaries.
Support outbreak preparedness and help CLSs operationalize PHU outbreak direction, without duplicating PHU authority or responsibilities.
Reporting, Data Management & Accountability
Oversee preparation, data integrity and submission of Ministry-required monthly IPAC Hub activity reports, ensuring accuracy and completeness.
Lead the creation and submission of Quarterly Financial and Health Human Resource (HHR) Reports, working with hospital finance partners as required.
Analyze, monitor and report data trends of IPAC Hub program activities.
Stakeholder Relationships & System Collaboration
Develop strong partnerships with leadership and management across CLSs, prioritizing in-person meetings, to clarify roles, expectations, and shared responsibilities.
Attend Ministry of Health IPAC Hub meetings on behalf of the Hub.
Collaborate closely with Public Health Units (PHU) while ensuring the Hub maintains its supportive, non‑regulatory role, avoiding duplication of PHU responsibilities.
Escalate system-level issues to Ontario Health Regional Response Tables, as needed.
Attend Incident Management Team (IMT) meetings for homes requiring containment support, ensuring alignment with PHU outbreak direction.
Develop reference materials, disseminate a regular newsletter, and lead the Community of Practice meetings for partners.
Quality Improvement & Professional Growth
Apply QI methodologies to continuously improve Hub processes, resource utilization, and service delivery.
Ensure all Hub frontline staff meet Ministry proficiency expectations, including active pursuit or maintenance of CIC certification.
Promote professional development and ensure alignment with Ministry-funded education and competency requirements.
Qualifications
Bachelor's degree with relevant experience required.
Regulated health professional (e.g., RN, RPN, RT) preferred.
Master’s degree in a health-related discipline preferred
Certification in Infection Control (CIC®) required.
Minimum 5 years of relevant IPAC experience demonstrating clinical IPAC expertise and evidence informed decision making.
Minimum 3 years relevant leadership experience
Operational management experience within a hospital environment preferred.
Demonstrated clinical, managerial and administrative skills and progressive management experience.
Demonstrated Quality Improvement (QI) competency.
Experience supporting LTC, RH, or similar congregate settings.
Valid Ontario driver’s license and ability to travel throughout the region.
Experience collaborating with Public Health Units, Ministry agencies, or system-level stakeholders.
Familiarity with hospital governance, finance, and operational support structures.
Core Competencies
Relationship building & influence without authority.
Flexible, organized and self-directed within scope of responsibility; demonstrated initiative and independent judgment.
Demonstrated ability to establish effective interpersonal relationships with the ability to persuade motivate and influence.
Sound facilitation and negotiation skills with the proven ability to handle difficult situations with tact, diplomacy and sensitivity.
Systems thinking and stakeholder engagement.
Quality improvement and program evaluation.
Strong and concise communication (verbal, written, cross-sectoral).
Effective presentation skills.
Hours: Days- may be required to attend off-hours (subject to change based on operational needs)
Salary: Minimum: $60.88 per hour Maximum: $76.10 per hour
Mar 25, 2026
Full time
ORGANIZATION: William Osler Health System
POSITION: Non-Union Manager, Infection Prevention and Control Hub – One (1) Full Time
DEPARTMENT/CAMPUS : Infection Control – Peel Memorial Centre for Integrated Health and Wellness
POSTING NUMBER : REF10505N
HOURS: Currently Days (Subject to change in accordance with operational requirements)
Company Description
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.
Job Description:
Osler's Infection Prevention and Control (IPAC) Hub builds capacity for the sustainable implementation of IPAC practices to protect the vulnerable populations in congregate living settings (CLS). These include long-term care homes, retirement homes, group homes, supportive housing and shelters. William Osler Health System’s IPAC Hub provides tailored guidance, networking opportunities, coaching, mentoring, training and education to CLS’ within the Central West regions of Brampton, West Woodbridge, North Etobicoke, and Malton.
The IPAC Hub Manager provides strategic, operational, clinical and administrative leadership for the IPAC Hub, ensuring the delivery of evidence-informed IPAC support to CLS’. The role ensures the Hub operates effectively, maintains compliance with Ministry guidelines, optimizes resource use, and fosters strong relationships with CLS partners, Public Health Units, and system stakeholders. The IPAC Hub Manager reports to the Director, Integrated Health Systems and is part of the Integrated Health Systems Program.
Leadership & Operational Management
Lead the day-to-day operations of the IPAC Hub, ensuring consistent, reliable service delivery.
Manage Hub resources in alignment with hospital administrative processes (e.g., HR, finance, privacy, IT), while ensuring Hub activities remain within the defined IPAC Hub scope.
Function as the designated IPAC Hub Lead for all Ministry communications, disseminating directives appropriately within the Hub and hospital structure.
Ensure adherence to Ministry expectations regarding in-scope/out-of-scope activities (e.g., education, coaching, outbreak support; but no inspections or clinical services).
Ensure Hub practices are evidence-informed using Ministry, Public Health Ontario (PHO), and Provincial Infectious Diseases Advisory Committee (PIDAC) guidance.
Support and enable IPAC Hub Practitioners with coaching, assessments, education, and implementation of IPAC best practices, while maintaining Hub boundaries.
Support outbreak preparedness and help CLSs operationalize PHU outbreak direction, without duplicating PHU authority or responsibilities.
Reporting, Data Management & Accountability
Oversee preparation, data integrity and submission of Ministry-required monthly IPAC Hub activity reports, ensuring accuracy and completeness.
Lead the creation and submission of Quarterly Financial and Health Human Resource (HHR) Reports, working with hospital finance partners as required.
Analyze, monitor and report data trends of IPAC Hub program activities.
Stakeholder Relationships & System Collaboration
Develop strong partnerships with leadership and management across CLSs, prioritizing in-person meetings, to clarify roles, expectations, and shared responsibilities.
Attend Ministry of Health IPAC Hub meetings on behalf of the Hub.
Collaborate closely with Public Health Units (PHU) while ensuring the Hub maintains its supportive, non‑regulatory role, avoiding duplication of PHU responsibilities.
Escalate system-level issues to Ontario Health Regional Response Tables, as needed.
Attend Incident Management Team (IMT) meetings for homes requiring containment support, ensuring alignment with PHU outbreak direction.
Develop reference materials, disseminate a regular newsletter, and lead the Community of Practice meetings for partners.
Quality Improvement & Professional Growth
Apply QI methodologies to continuously improve Hub processes, resource utilization, and service delivery.
Ensure all Hub frontline staff meet Ministry proficiency expectations, including active pursuit or maintenance of CIC certification.
Promote professional development and ensure alignment with Ministry-funded education and competency requirements.
Qualifications
Bachelor's degree with relevant experience required.
Regulated health professional (e.g., RN, RPN, RT) preferred.
Master’s degree in a health-related discipline preferred
Certification in Infection Control (CIC®) required.
Minimum 5 years of relevant IPAC experience demonstrating clinical IPAC expertise and evidence informed decision making.
Minimum 3 years relevant leadership experience
Operational management experience within a hospital environment preferred.
Demonstrated clinical, managerial and administrative skills and progressive management experience.
Demonstrated Quality Improvement (QI) competency.
Experience supporting LTC, RH, or similar congregate settings.
Valid Ontario driver’s license and ability to travel throughout the region.
Experience collaborating with Public Health Units, Ministry agencies, or system-level stakeholders.
Familiarity with hospital governance, finance, and operational support structures.
Core Competencies
Relationship building & influence without authority.
Flexible, organized and self-directed within scope of responsibility; demonstrated initiative and independent judgment.
Demonstrated ability to establish effective interpersonal relationships with the ability to persuade motivate and influence.
Sound facilitation and negotiation skills with the proven ability to handle difficult situations with tact, diplomacy and sensitivity.
Systems thinking and stakeholder engagement.
Quality improvement and program evaluation.
Strong and concise communication (verbal, written, cross-sectoral).
Effective presentation skills.
Hours: Days- may be required to attend off-hours (subject to change based on operational needs)
Salary: Minimum: $60.88 per hour Maximum: $76.10 per hour
