Senior Client Executive

Background in healthcare with obstetrical and perinatal clinical experience required

Prior consulting experience is preferred

Bilingual (English / French) is an asset

Full-time, remote position with periodic travel required

Position Title   Senior Client Executive

Reports To       Vice President, Professional Services 

OVERVIEW

The Senior Client Executive plays a pivotal role in advancing Salus Global’s vision to fuel the best team-based high-risk care in Canada. The Senior Client Executive leads the successful planning and implementation of client-based initiatives to strengthen safety culture and improve quality outcomes within complex, multi-site health systems. This role is accountable to understand the structure, issues and challenges, complexities and interdependencies within their assigned portfolio and develop a plan to address prioritized needs.

The Senior Client Executive builds and leverages relationships at the site, regional and provincial levels (including senior leadership, unit leadership, and patient-facing healthcare professionals). The Senior Client Executive excels at assessing readiness, and, applying strong business acumen and using a strategic planning approach, paces and sequences safety and quality initiatives to drive adoption and achieve desired outcomes at each site, aligned with regional and provincial priorities.

The Senior Client Executive may work independently on some client engagements, and with one or more Client Executives on others, depending on the scope of the engagement, client segmentation, and assessed needs (e.g., provincial contract). The Senior Client Executive is accountable to ensure the health of the engagement and oversees the entire client partnership including setting and tracking success measures to achieve client goals, identifying and mitigating risks, reporting outcomes, and managing to contract terms. For engagements where one or more Client Executive(s) are assigned, the Senior Client Executive leads and supports the successful development and execution of the safety and quality initiatives in accordance with the standards set by Salus Global.

RESPONSIBILITIES

• Within assigned portfolio (multi-site systems, regional and/or provincial, complex single sites), strategically assess overall readiness, plan and sequence effective quality and safety initiatives that align with client outcome objectives and regional and/or provincial priorities, as applicable.
  • Orchestrate multi-site roadmaps where necessary to address system-level dependencies, ensuring alignment with system/provincial priorities
  • Assess overall readiness for change and identify the client’s outcome objectives. Serve as a trusted advisor.
  • Adapt adoption plans based on assessed readiness and with consideration to the unique work environments within each site
  • Design scalable solutions, balancing local vs. system-level priorities
• Build and maintain relationships across all levels and disciplines in assigned client portfolio - both horizontally (cross-functional) and vertically (patient-facing to executives); understand the unique pressures and challenges facing each assigned site and the organization as a whole. Understand the organization’s strategic plan, organizational priorities, and competing priorities.
• Anticipate needs and navigate political complexity with diplomacy.
• Identify, prioritize, design and implement quality and safety initiatives aligned with client needs and goals, and in accordance with the terms of the client engagement (client contract).
  • Translate initial scoping work conducted in partnership with Partner Development and apply ongoing assessment of the client environment into client-specific goals and improvement plans. Review and adjust as needed to reflect emerging factors and changes to underlying needs, with consideration to overall readiness and team culture.
  • Leverage comprehensive working knowledge of the moreOB Program – including our digital Learning Management System, tools and materials, processes and procedures - to create and deliver consistent, efficient and effective improvement plans.
  • Manage the pace, dependencies, and risks to support client success. Escalate risks and opportunities for improvement with suggested strategies to the Vice President, Professional Services.
  • Develop, deliver and manage communication, engagement, adoption and resistance management plans.
  • Onboard new clients or new leaders/core team members of existing clients through onboarding and expectations presentations/meetings.
• Working closely with Quality Programs and Performance and Partner Development colleagues:
  • Identify, track and report success metrics (including leading and lagging indicators), risks, and status; identify gaps early and establish mitigation strategies with clear options and impacts.
  • Gather and analyze outcome measures to demonstrate client impact; gather client success stories to augment Salus’ inventory of results in support of proof of impact. Turn metrics into action, validate outcomes and adjust focus and priorities using data-driven analysis.
• Conduct annual partnership review and support quarterly rounding sessions by tracking and reporting outcomes, capturing progress and challenges, and presenting results in accordance with established practices.
• Working closely with the Vice President, Partner Development, actively seek opportunities to expand the value Salus Global offers within assigned portfolio; contribute to proposals and expansion opportunities.
• Actively participate in training and development activities, including in-house training sessions and formal and informal coaching opportunities and remain accountable to implementing expected behaviours, policies, processes, and procedures.
• Provide market intelligence to VP Quality Programs and Performance, VP Professional Services and VP Partner Development for the evolution of Salus Global offerings.
• Working with the Director, Engagement Health and Contract Performance:
  • Track key engagement metrics and provide status of health of engagement, including escalating risks with mitigation strategies and proposing service recovery plans, as appropriate.
  • Pro-actively plan, prioritize and manage combined time over the duration of the client engagement, budgeting for and integrating your time incurred with the assigned Client Executive(s), as applicable, to ensure the development and delivery of safety and quality initiatives meet contract terms (or approved alternate time allocation as agreed with VP, Professional Services) and achieve desired outcomes to the satisfaction of the client.
• Serve as assigned Delivery Subject Matter Expert, providing input in key organizational initiatives.
• Partner with VP Partner Development and Director, Engagement Health & Contract Performance in the development of a contract renewal strategy based on current understanding of the client account.
• Responsible for keeping client account relationships and contacts updated in Salesforce, keeping current meeting outcomes, activities, progress updated in Delivery Team client-specific SharePoint folder, and Task Management platform. Responsible for recording time in Salesforce on a weekly basis.
• Brings an area of specialty / focus that adds subject matter expertise, seen an internal expert for team to access as needed.
• Share knowledge and experience, support colleagues as appropriate (e.g., provide feedback, shadowing opportunities, co-facilitation) and model receptivity to feedback and learning opportunities. Readily share knowledge and experience, assist the broader team in problem-solving and identifying solutions for client teams that are struggling.
• Model Salus Global’s core values in all interactions – whether with clients, colleagues or external parties.

KNOWLEDGE AND EXPERIENCE

• Master’s degree (or equivalent) in Nursing, healthcare, business or related field.
• Clinical and managerial experience within Ontario-based hospital settings with obstetrical and perinatal experience.
• 10+ years of progressive experience in complex organizations or multi-faceted team environments
• Proven success leading interprofessional, multi-facility change initiatives / implementations including senior leadership and complex cultures is an asset. Experience would include advanced facilitation / presentations and communication.
• Participation in provincial or regional initiatives / committees is an asset.
• Consulting or healthcare advisory experience is an asset.
• Simulation experience is an asset.
• Certifications as an instructor for programs such as Fetal Health Surveillance, Neonatal Resuscitation Program, and Acute Care of at-Risk Newborns (ACoRN) is a strong asset.
• Strong data/trend analysis and systems thinking; regional reporting and contract accountability experience.
• Familiarity with BORN or other provincial data sets is an asset.
• Bilingual (English/French) is an asset.

CORE COMPETENCIES

• Systems thinking and portfolio leadership across regions/sites.
• Strategic execution and readiness; mastery of pace, sequencing, and adoption.
• Strong business acumen
• Proven ability to cultivate trusted relationships across multiple levels and applicable disciplines.
• Proven success leading change including culture, behavioural, process, quality across interprofessional leadership and clinical teams.
• Experience developing and implementing safety and quality initiatives, with accountability to delivering agreed upon outcomes.
• Data-driven decision making; experience designing, analyzing & actioning measures of success.
• Value story creation and partner development to grow client impact.
• Superior communication, presentation and facilitation skills.
• Problem solving, learning agility.

TRAVEL/WORK CONDITIONS

Remote role with up to 20-30% anticipated travel; occasional evenings to support client availability. 

If you are interested in being considered for this position, please submit your resume and cover letter to the attention of Human Resources at careers@salusglobal.com by October 21, 2026. Kindly indicate “Senior Client Executive” in the subject line. 

Salus Global welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest in joining Salus Global. Applicants selected for an interview will be contacted directly.