Cambridge Memorial Hospital
Chief & Medical Director, Emergency Department
About the Role Cambridge Memorial Hospital is seeking a visionary physician leader to serve as Chief and Medical Director of Emergency Medicine. In this dual-role position, you will provide both clinical and administrative leadership for our Emergency Department (ED), ensuring the delivery of exceptional, evidence-based emergency care to our community. You will partner with hospital leadership, nursing, and interdisciplinary teams to drive quality, safety, and operational excellence.
About Cambridge Memorial Hospital Cambridge Memorial Hospital is a vibrant, full-service, 217-bed acute care hospital affiliated with McMaster DeGroote School of Medicine, located in Cambridge, Ontario. Serving the communities of Cambridge North Dumfries and Region of Waterloo, it provides a wide range of inpatient and outpatient care services, including intensive care, surgery, maternal and newborn care and mental health supports. Our Emergency Department is a high-volume, full-service unit equipped to handle a broad spectrum of acute medical, surgical, pediatric, and trauma cases. We are committed to fostering a collaborative, supportive work environment where clinicians thrive and patients receive timely, expert care. Our facility serves a diverse patient population and is deeply rooted in the community we serve.
A decade long capital redevelopment project completed in 2025, modernizing the hospital to meet the evolving needs of the growing communities it serves. With state-of-the-art patient care facilities, CMH is one of the most technologically sophisticated hospitals in the Waterloo Wellington region. CMH is also currently embarking on a journey to implement a new Hospital Information System (HIS) in the fall of 2026.
Key Responsibilities Clinical leadership:
Provide direct patient care as a practicing emergency physician, maintaining a clinical presence in the ED.
Set and uphold clinical standards, protocols, and evidence-based practices across the department.
Champion a culture of patient safety, compassionate care, and clinical excellence.
Oversee and participate in peer review, credentialing, and privileging processes for ED providers.
Administrative & Operational Leadership:
Develop, implement, and monitor departmental policies, procedures, and strategic initiatives.
Oversee scheduling, staffing, and resource allocation to ensure 24/7 coverage and optimal patient throughput.
Manage departmental budgets, financial performance, and resource utilization in collaboration with hospital administration.
Lead recruitment, onboarding, and retention of emergency medicine physicians and advanced practice providers.
Serve as a key liaison between the Emergency Department, hospital administration, and the medical staff.
Partner with hospital and system leadership on strategic planning and program development
Support undergraduate and postgraduate medical education and scholarly activity within the department.
Quality, Safety & Compliance:
Champion patient safety, equity and evidence-based practice
Lead quality improvement initiatives
Oversee clinical operations, including patient flow, quality improvement, and resource utilization
Oversee quality reviews, critical incident analysis, and corrective action planning.
Collaborate with nursing leadership to promote interdisciplinary teamwork and shared accountability.
Community & Strategic Engagement:
Represent the Emergency Department on medical staff committees and hospital leadership forums.
Participate in community outreach, disaster preparedness planning, and EMS coordination.
Identify opportunities for service line growth and department innovation.
Qualifications
Doctor of Medicine (MD) with certification in Emergency medicine (FRCPC, CCFP-EM, or equivalent)
Eligible for licensure with the College of Physicians and Surgeons (CPSO)
Demonstrated leadership experience in emergency medicine
Strong track record in clinical excellence, quality improvement and team leadership
Experience in medical education and/or research would be an asset
Exceptional communication, collaboration, and change management skills
Minimum of 5 years of clinical experience in emergency medicine.
Minimum of 2–3 years of leadership, administrative, or medical directorship experience.
Demonstrated commitment to quality improvement, patient safety, and evidence-based practice.
Strong interpersonal, communication, and conflict-resolution skills.
Fellowship training or advanced degree in healthcare administration (MBA, MHA, or equivalent) would be an asset.
Why Join Us
Opportunity to shape the future of emergency care in a growing community
Academic affiliation with McMaster DeGroote School of Medicine with opportunities for teaching and research
Collaborative and supportive leadership environment
Located approximately 1 hour from Toronto, London and Hamilton, offering access to urban amenities and natural surroundings
Submit materials to: Medical Affairs, Nina Grealy ngrealy@cmh.org
Questions: Contact the Office of Medical Affairs at (519) 621-2330 extension 2305
How to Apply : Interested candidates are invited to forward their Expression of interest describing their relevant leadership experience, and three professional references, along with their CV to Nina Grealy in the Medical Affairs office at Cambridge Memorial Hospital. Applications are reviewed on a rolling basis and the position will remain open until filled. We look forward to welcoming a new member to our team.
Chief of Staff Office and Medical Affairs Cambridge Memorial Hospital
Ngrealy@cmh.org
Tel: 519-621-2333, ext. 2305
Fax: 519-740-4934
CMH Inclusion Statement
At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.
We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.
We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.
To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.
We thank all those who apply, however only those selected for an interview will be contacted.
Chief & Medical Director, Emergency Department
About the Role Cambridge Memorial Hospital is seeking a visionary physician leader to serve as Chief and Medical Director of Emergency Medicine. In this dual-role position, you will provide both clinical and administrative leadership for our Emergency Department (ED), ensuring the delivery of exceptional, evidence-based emergency care to our community. You will partner with hospital leadership, nursing, and interdisciplinary teams to drive quality, safety, and operational excellence.
About Cambridge Memorial Hospital Cambridge Memorial Hospital is a vibrant, full-service, 217-bed acute care hospital affiliated with McMaster DeGroote School of Medicine, located in Cambridge, Ontario. Serving the communities of Cambridge North Dumfries and Region of Waterloo, it provides a wide range of inpatient and outpatient care services, including intensive care, surgery, maternal and newborn care and mental health supports. Our Emergency Department is a high-volume, full-service unit equipped to handle a broad spectrum of acute medical, surgical, pediatric, and trauma cases. We are committed to fostering a collaborative, supportive work environment where clinicians thrive and patients receive timely, expert care. Our facility serves a diverse patient population and is deeply rooted in the community we serve.
A decade long capital redevelopment project completed in 2025, modernizing the hospital to meet the evolving needs of the growing communities it serves. With state-of-the-art patient care facilities, CMH is one of the most technologically sophisticated hospitals in the Waterloo Wellington region. CMH is also currently embarking on a journey to implement a new Hospital Information System (HIS) in the fall of 2026.
Key Responsibilities Clinical leadership:
Provide direct patient care as a practicing emergency physician, maintaining a clinical presence in the ED.
Set and uphold clinical standards, protocols, and evidence-based practices across the department.
Champion a culture of patient safety, compassionate care, and clinical excellence.
Oversee and participate in peer review, credentialing, and privileging processes for ED providers.
Administrative & Operational Leadership:
Develop, implement, and monitor departmental policies, procedures, and strategic initiatives.
Oversee scheduling, staffing, and resource allocation to ensure 24/7 coverage and optimal patient throughput.
Manage departmental budgets, financial performance, and resource utilization in collaboration with hospital administration.
Lead recruitment, onboarding, and retention of emergency medicine physicians and advanced practice providers.
Serve as a key liaison between the Emergency Department, hospital administration, and the medical staff.
Partner with hospital and system leadership on strategic planning and program development
Support undergraduate and postgraduate medical education and scholarly activity within the department.
Quality, Safety & Compliance:
Champion patient safety, equity and evidence-based practice
Lead quality improvement initiatives
Oversee clinical operations, including patient flow, quality improvement, and resource utilization
Oversee quality reviews, critical incident analysis, and corrective action planning.
Collaborate with nursing leadership to promote interdisciplinary teamwork and shared accountability.
Community & Strategic Engagement:
Represent the Emergency Department on medical staff committees and hospital leadership forums.
Participate in community outreach, disaster preparedness planning, and EMS coordination.
Identify opportunities for service line growth and department innovation.
Qualifications
Doctor of Medicine (MD) with certification in Emergency medicine (FRCPC, CCFP-EM, or equivalent)
Eligible for licensure with the College of Physicians and Surgeons (CPSO)
Demonstrated leadership experience in emergency medicine
Strong track record in clinical excellence, quality improvement and team leadership
Experience in medical education and/or research would be an asset
Exceptional communication, collaboration, and change management skills
Minimum of 5 years of clinical experience in emergency medicine.
Minimum of 2–3 years of leadership, administrative, or medical directorship experience.
Demonstrated commitment to quality improvement, patient safety, and evidence-based practice.
Strong interpersonal, communication, and conflict-resolution skills.
Fellowship training or advanced degree in healthcare administration (MBA, MHA, or equivalent) would be an asset.
Why Join Us
Opportunity to shape the future of emergency care in a growing community
Academic affiliation with McMaster DeGroote School of Medicine with opportunities for teaching and research
Collaborative and supportive leadership environment
Located approximately 1 hour from Toronto, London and Hamilton, offering access to urban amenities and natural surroundings
Submit materials to: Medical Affairs, Nina Grealy ngrealy@cmh.org
Questions: Contact the Office of Medical Affairs at (519) 621-2330 extension 2305
How to Apply : Interested candidates are invited to forward their Expression of interest describing their relevant leadership experience, and three professional references, along with their CV to Nina Grealy in the Medical Affairs office at Cambridge Memorial Hospital. Applications are reviewed on a rolling basis and the position will remain open until filled. We look forward to welcoming a new member to our team.
Chief of Staff Office and Medical Affairs Cambridge Memorial Hospital
Ngrealy@cmh.org
Tel: 519-621-2333, ext. 2305
Fax: 519-740-4934
CMH Inclusion Statement
At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.
We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.
We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.
To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.
We thank all those who apply, however only those selected for an interview will be contacted.
Roberts Smart Centre
THE OPPORTUNITY
The Roberts Smart Centre (RSC) is seeking a passionate, people centred, and forward-looking leader as its next Executive Director (ED). A community builder who is committed to advancing RSC’s mission of delivering safe, high-quality, trauma-informed mental health services for children and youth, the ED will play a critical role in strengthening culture, expanding partnerships, optimizing service utilization, and securing the resources required to meet growing community need.
Reporting to the Board of Directors and leading a skilled and committed management team that supports over 120 professional and front-line staff, the new Executive Director will be accountable for the overall leadership, sustainability, and performance of the organization. As RSC enters a period of transition and opportunity, including the building of a new facility and evolving system expectations, the ED will lead efforts to strengthen internal capacity, enhance operational effectiveness, and foster a strong organizational culture, while advancing external partnerships and initiatives that create conditions for sustained success.
Strategically minded, collaborative, and impact-focused, the ED will partner with the Board to define direction and shape the organization’s next strategic plan. Building on past successes and with an eye to future growth and development, this is a commitment to design programs, services, and partnerships that drive meaningful and lasting change for the young people RSC has been serving for over 50 years.
The Executive Director will lead with a collaborative and inclusive approach, supporting and developing staff while fostering a strong, integrated team culture. As a champion of diversity, equity, and inclusion, the ED will cultivate an environment where people of all individuals feel safe, supported, and empowered.
An experienced non-profit leader, the successful candidate will bring a strong foundation of external relations with demonstrated success creating and promoting partnerships and alliances. The ED will strategically build and strengthen relationships with partners across the mental health sector including hospitals, children’s aid and family services, government and sector networks, community-based organizations, lead agencies, and all those supporting children, youth, and families across Ottawa and Ontario.
ABOUT ROBERTS SMART CENTRE
The Roberts/Smart Centre (RSC) is an accredited, intensive treatment centre and the only bilingual tertiary mental health provider in Ontario. We are committed to empowering youth facing severe psychosocial challenges, often serving as their last line of defense after navigating numerous other services.
With over 50 years of experience, our comprehensive, trauma-informed approach includes school-based programs, community support, live-in treatment, and specialized anti-human trafficking initiatives. At RSC, we strive to foster resilience and support young people to forge their paths to success.
Roberts Smart Centre’s story began in 1973, when Dr. C.A. Roberts and Mr. R.S. Smart, joined forces and founded the Ottawa Carleton Regional Residential Treatment Centre for the Ottawa Health Region.
The Centre quickly expanded and now operates:
Secure Treatment Facility
Two Open Live-In Treatment programs in a home setting
School-based Mental Health and Day Treatment programs in schools across Eastern Ontario
The Roberts/Smart Academy, a fully accredited private school
CORATH (anti-human trafficking initiative)
Therapeutic Camping and Outdoor Treatment
Community Reintegration program
Programs for families
Renamed the Roberts/Smart Centre in 1997, we provide treatment to youth from across Ontario dealing with complex mental health and behavioural challenges in a welcoming, supportive, and safe environment. Our multi-disciplinary team includes psychiatrists, occupational therapists, clinicians, nurses, pharmacists, and child and youth counsellors who have special training in trauma-informed, client-centered, therapeutic crisis Intervention, and collaborative problem-solving.
Our approach to mental health treatment is strengths-based, trauma-informed, and person-centered. Through our programs and services, we help youth to recover and heal through treatment, education, and life-skills development.
After a detailed review of our care, governance, and safety standards, RSC achieved reaccreditation through 2029 by the Canadian Centre for Accreditation. For youth and families, this means knowing that the services they receive meet the highest standards of safety and quality. Accreditation also connects us with other accredited organizations across Ontario, giving us the chance to share knowledge and strengthen the care that young people depend on.
OUR MISSION
The Roberts/Smart Centre is a tertiary provider and provincial leader in the delivery of inclusive, community-based, individualized treatment and clinical services in both official languages to improve the lives of youth and their families from across Ontario living with complex mental health and behavioural needs.
OUR VISION
We envision a future in which youth with complex mental health and behavioural challenges receive innovative, highest quality, progressive and supportive treatment - when they need it and in the way they need it - to help them heal, learn, grow and live their full potential.
OUR VALUES
Strength-based
Individualized opportunity for youth
Respect and collaboration
Commitment to service excellence
Cultural safety and sensitivity, inclusivity, and diversity
Excellence in governance
PROGRAMS & SERVICES
Secure Treatment Facility
Our Secure Treatment program is an intensive, live-in treatment option for youth ages 12-18 dealing with complex mental health and behavioural issues. Admission to our Secure Treatment Facility in Ottawa requires a court order and is open to youth from all over Ontario.
RSC is working with the Ministry of Health and the Health Capital Investment Branch team to continue to move forward plans for a new Secure Treatment Facility. This work aligns with the Provincial initiative to expand intensive services for youth with mental health challenges. This future space will give young people a modern, therapeutic environment designed to support healing and growth. It represents an important step toward ensuring that youth have the right setting to build skills, find stability, and prepare for brighter futures.
Open Live-In Treatment Centre
The Centre operates two open live-in programs for youth with mental health concerns. These programs are in urban homes in Ottawa. They exist to provide care in both official languages for those youth whose difficulties require treatment on a 24-hour basis. The program capitalizes on the “in-residence” component of intervention in providing a therapeutic milieu and programs related to lifestyle, education, and recreation.
Day Treatment Program
Day treatment provides youth with a therapeutic, structured, meaningful, and directed learning program. As these programs address the academic needs of the youth, they simultaneously provide support to the treatment plan of the student.
Roberts/Smart Academy
The Roberts/Smart Academy is open to youth aged 12-18, who come from Ottawa or elsewhere in the province, with mental health and behavioural needs that exceed what a traditional school setting could provide.
School-Based Mental Health
The RSC provides mental health services in local high schools through the School-Based Mental Health program. These services provide individualized, youth-driven support to teens within the school setting as well throughout the summer months where needed. Services provided focus on prevention, reduction, and support for mental health challenges.
Caregiver and Family Education and Support
Counsellors offer a family support group along with teaching an innovative, compassionate, and proven approach, called Collaborative Problem Solving (CPS) that helps with understanding and supporting youth. Learning side-by-side with other caregivers and parents provides an optimum setting to shift understanding and learn a new ways of working with their child.
CORATH - Empowering Youth Experiencing Human Trafficking.
Creating Opportunities and Resources Against the Trafficking of Humans (CORATH) is a community program for youth aged 12 to 24 who have been or are at risk of being trafficked, notably through sexual exploitation.
2024-2025 RSC by the Numbers
At the Roberts/Smart Centre, our financial decisions reflect our values and our deep commitment to youth. We continued to direct our resources toward what matters most: supporting young people on their path to healing. As a result, our greatest investment remains in people. From front-line staff to clinical professionals and specialized teams, it is their care, expertise, and compassion that drive meaningful change. Prioritizing salaries, benefits, and professional supports is not just a financial choice - it is a recognition that our staff are the foundation of everything we do.
ADDITIONAL INFORMATION
About Roberts Smart Centre
2024-2025 Annual Report
2019-2024 Strategic Plan
Ways to Give
Day Treatment Programs
CORATH
Roberts Smart Academy
School-Based Mental Health Programs
Secure Treatment
Open Live-In
News
KEY DUTIES AND RESPONSIBILITIES
Strategy, Growth & System Leadership
Working closely with the Board of Directors and the Senior Leadership Team, lead the development and execution of multi year strategic and service plans that position RSC for sustainable growth and impact.
Identify and advance growth opportunities, service transformations, and new models of care (e.g., virtual services, and capital planning).
Anticipate and respond to emerging community and system needs, including increasing demand for child and youth mental health services.
Ensure RSC’s programs, capacity, and infrastructure are aligned with regional and provincial system priorities.
Governance & Board Relations
Maintain a strong, transparent, and productive relationship with the Board of Directors.
Provide timely, accurate, and strategic reporting on organizational performance, risks, finances, and emerging issues.
Support Board committees and ensure alignment with governance policies, by laws, ONCA, CRA and other regulatory requirements, and best practices.
Service Performance, Quality & Accountability
Accountable for the delivery of safe, effective, and high-quality services in compliance with applicable legislation and standards, in partnership with the leadership and clinical/program teams.
Oversee serious occurrence management, trend analysis, and continuous quality improvement practices.
Maintain accreditation readiness and fidelity to evidence informed service models.
Work with senior leaders to address operational barriers to service access, including improving referral pathways and maximizing service utilization.
People, Culture & Leadership
Lead and model a healthy, accountable, and respectful organizational culture grounded in trust, transparency, and collaboration.
Provide strong people leadership in a complex environment with a long organizational history and evolving relationships.
Ensure the continued development and support of a cohesive, collaborative, effective and high-performing senior leadership team in relation to successfully meet strategic and annual operating objectives.
Empower and support clinical, program, and operational leaders to succeed in their areas of expertise.
Oversee workforce planning, recruitment, talent development, performance management, and succession planning.
Ensure effective staff assessment and individual and team performance.
Promote psychological health and safety, ensure all required HR legislation and policy requirements are met and constructive labour management relations.
Partnerships, Funding & External Relations
Build and sustain strong partnerships with hospitals, schools, child welfare, youth justice, primary care, funders, and community organizations to support coordinated access to care.
Act as a primary external representative and relationship builder for RSC with government, funders, donors, and system partners. Attend and participate in external meetings, groups, and networks that support RSC’s growth and profile in the sector.
Provide the leadership and long-term vision required to build capacity, ensure sustainability and increase RSC’s ability to diversify and increase revenue.
Support revenue development efforts, including government funding relationships, grants, philanthropy, and corporate partnerships.
Ensure RSC is viewed as a credible, collaborative, and solutions-oriented system partner.
Operations, Finance & Infrastructure
Provide overall leadership for organizational operations, including annual budgeting, service targets, and financial stewardship.
Ensure organizational resources are aligned with strategic priorities and service delivery goals.
Ensure effective procurement, facilities management, and
Strengthen digital infrastructure, including EHR/EMR systems, data governance, privacy, and information security.
Diversity, Inclusion & Access To Care
Ensure services are responsive to the diverse cultural, linguistic, developmental, and social needs of children, youth, and families served by RSC.
Foster an inclusive and respectful workplace where staff feel supported and equipped to work effectively with diverse populations.
Identify and address barriers to equitable access, engagement, and utilization of services.
Ensure organizational policies and practices reflect fairness, dignity, and respect for all individuals.
QUALIFICATIONS AND COMPETENCIES
Senior leadership experience in complex, multidisciplinary and/or unionized environments.
Demonstrated success in non-profit or public sector organizational leadership, service growth, partnership development, and change management.
An authentic interest in and commitment to RSC’s mission and the essential role of providing youth mental health care. Knowledge of the healthcare sector in Ontario is an asset.
Experience reporting to and/or working directly with a Board of Directors.
Proven experience building and leading high-performing teams in an inclusive, values-based, collaborative culture that strives for accountability and operational excellence.
Knowledge and experience with not-for-profit governance, strategic and annual planning, financial management, and the oversight of operations and staff.
Accomplished networker and relationship builder with experience representing an organization with diverse audiences, including staff, volunteers, community partners, donors, funders, and government.
Experience with capital build projects or major organizational transitions is an asset.
Strong financial, operational, and risk management capability with experience providing financial oversight and reporting on complex budgets.
Aptitude to lead through complexity, inspire trust, and strengthen organizational culture.
Strong ability to develop productive relationships through a visible, compassionate, supportive, and collaborative management style with both internal and external stakeholders
Skilled in leading and managing change and encouraging and supporting teams in the development and implementation of new strategies and procedures.
Excellent communication skills with diverse stakeholders.
Experience leading in a unionized environment with knowledge and sensitivity regarding collective agreements is an asset.
Ability to communicate in French is an asset.
Graduate education in a relevant field (e.g., leadership, public or business administration, health or social services) is an asset; equivalent combination of education and senior leadership experience will be considered.
FOR MORE INFORMATION
KCI Search + Talent has been retained to conduct this search on behalf of Robert Smarts Centre. For more information about this unique healthcare leadership opportunity, please contact Ellie Rusonik, Senior Vice President/ Lead, KCI Search + Talent by email at RSC@KCITalent.com .
All inquiries and applications will be held in strict confidence. Interested candidates should send resume and letter of interest to the email address listed above by June 15, 2026.
To view the full executive brief, visit: www.kcitalent.com
Artificial intelligence will not be used to screen resumes or assess candidates in this search. This posting is for a current vacancy.
The salary range for this role is $140,000 - $170,000 plus a comprehensive benefits package including HOOPP.
Roberts Smart Centre embraces an environment aligned with our values: strength-based; individualized opportunity for youth; respect and collaboration; commitment to service excellence; cultural safety and sensitivity, inclusivity, and diversity; excellence in governance.
Roberts Smart Centre is committed to equitable and inclusive hiring practices. If you require accommodation, please notify the Search Consultant and they will work with you to meet your needs.
THE OPPORTUNITY
The Roberts Smart Centre (RSC) is seeking a passionate, people centred, and forward-looking leader as its next Executive Director (ED). A community builder who is committed to advancing RSC’s mission of delivering safe, high-quality, trauma-informed mental health services for children and youth, the ED will play a critical role in strengthening culture, expanding partnerships, optimizing service utilization, and securing the resources required to meet growing community need.
Reporting to the Board of Directors and leading a skilled and committed management team that supports over 120 professional and front-line staff, the new Executive Director will be accountable for the overall leadership, sustainability, and performance of the organization. As RSC enters a period of transition and opportunity, including the building of a new facility and evolving system expectations, the ED will lead efforts to strengthen internal capacity, enhance operational effectiveness, and foster a strong organizational culture, while advancing external partnerships and initiatives that create conditions for sustained success.
Strategically minded, collaborative, and impact-focused, the ED will partner with the Board to define direction and shape the organization’s next strategic plan. Building on past successes and with an eye to future growth and development, this is a commitment to design programs, services, and partnerships that drive meaningful and lasting change for the young people RSC has been serving for over 50 years.
The Executive Director will lead with a collaborative and inclusive approach, supporting and developing staff while fostering a strong, integrated team culture. As a champion of diversity, equity, and inclusion, the ED will cultivate an environment where people of all individuals feel safe, supported, and empowered.
An experienced non-profit leader, the successful candidate will bring a strong foundation of external relations with demonstrated success creating and promoting partnerships and alliances. The ED will strategically build and strengthen relationships with partners across the mental health sector including hospitals, children’s aid and family services, government and sector networks, community-based organizations, lead agencies, and all those supporting children, youth, and families across Ottawa and Ontario.
ABOUT ROBERTS SMART CENTRE
The Roberts/Smart Centre (RSC) is an accredited, intensive treatment centre and the only bilingual tertiary mental health provider in Ontario. We are committed to empowering youth facing severe psychosocial challenges, often serving as their last line of defense after navigating numerous other services.
With over 50 years of experience, our comprehensive, trauma-informed approach includes school-based programs, community support, live-in treatment, and specialized anti-human trafficking initiatives. At RSC, we strive to foster resilience and support young people to forge their paths to success.
Roberts Smart Centre’s story began in 1973, when Dr. C.A. Roberts and Mr. R.S. Smart, joined forces and founded the Ottawa Carleton Regional Residential Treatment Centre for the Ottawa Health Region.
The Centre quickly expanded and now operates:
Secure Treatment Facility
Two Open Live-In Treatment programs in a home setting
School-based Mental Health and Day Treatment programs in schools across Eastern Ontario
The Roberts/Smart Academy, a fully accredited private school
CORATH (anti-human trafficking initiative)
Therapeutic Camping and Outdoor Treatment
Community Reintegration program
Programs for families
Renamed the Roberts/Smart Centre in 1997, we provide treatment to youth from across Ontario dealing with complex mental health and behavioural challenges in a welcoming, supportive, and safe environment. Our multi-disciplinary team includes psychiatrists, occupational therapists, clinicians, nurses, pharmacists, and child and youth counsellors who have special training in trauma-informed, client-centered, therapeutic crisis Intervention, and collaborative problem-solving.
Our approach to mental health treatment is strengths-based, trauma-informed, and person-centered. Through our programs and services, we help youth to recover and heal through treatment, education, and life-skills development.
After a detailed review of our care, governance, and safety standards, RSC achieved reaccreditation through 2029 by the Canadian Centre for Accreditation. For youth and families, this means knowing that the services they receive meet the highest standards of safety and quality. Accreditation also connects us with other accredited organizations across Ontario, giving us the chance to share knowledge and strengthen the care that young people depend on.
OUR MISSION
The Roberts/Smart Centre is a tertiary provider and provincial leader in the delivery of inclusive, community-based, individualized treatment and clinical services in both official languages to improve the lives of youth and their families from across Ontario living with complex mental health and behavioural needs.
OUR VISION
We envision a future in which youth with complex mental health and behavioural challenges receive innovative, highest quality, progressive and supportive treatment - when they need it and in the way they need it - to help them heal, learn, grow and live their full potential.
OUR VALUES
Strength-based
Individualized opportunity for youth
Respect and collaboration
Commitment to service excellence
Cultural safety and sensitivity, inclusivity, and diversity
Excellence in governance
PROGRAMS & SERVICES
Secure Treatment Facility
Our Secure Treatment program is an intensive, live-in treatment option for youth ages 12-18 dealing with complex mental health and behavioural issues. Admission to our Secure Treatment Facility in Ottawa requires a court order and is open to youth from all over Ontario.
RSC is working with the Ministry of Health and the Health Capital Investment Branch team to continue to move forward plans for a new Secure Treatment Facility. This work aligns with the Provincial initiative to expand intensive services for youth with mental health challenges. This future space will give young people a modern, therapeutic environment designed to support healing and growth. It represents an important step toward ensuring that youth have the right setting to build skills, find stability, and prepare for brighter futures.
Open Live-In Treatment Centre
The Centre operates two open live-in programs for youth with mental health concerns. These programs are in urban homes in Ottawa. They exist to provide care in both official languages for those youth whose difficulties require treatment on a 24-hour basis. The program capitalizes on the “in-residence” component of intervention in providing a therapeutic milieu and programs related to lifestyle, education, and recreation.
Day Treatment Program
Day treatment provides youth with a therapeutic, structured, meaningful, and directed learning program. As these programs address the academic needs of the youth, they simultaneously provide support to the treatment plan of the student.
Roberts/Smart Academy
The Roberts/Smart Academy is open to youth aged 12-18, who come from Ottawa or elsewhere in the province, with mental health and behavioural needs that exceed what a traditional school setting could provide.
School-Based Mental Health
The RSC provides mental health services in local high schools through the School-Based Mental Health program. These services provide individualized, youth-driven support to teens within the school setting as well throughout the summer months where needed. Services provided focus on prevention, reduction, and support for mental health challenges.
Caregiver and Family Education and Support
Counsellors offer a family support group along with teaching an innovative, compassionate, and proven approach, called Collaborative Problem Solving (CPS) that helps with understanding and supporting youth. Learning side-by-side with other caregivers and parents provides an optimum setting to shift understanding and learn a new ways of working with their child.
CORATH - Empowering Youth Experiencing Human Trafficking.
Creating Opportunities and Resources Against the Trafficking of Humans (CORATH) is a community program for youth aged 12 to 24 who have been or are at risk of being trafficked, notably through sexual exploitation.
2024-2025 RSC by the Numbers
At the Roberts/Smart Centre, our financial decisions reflect our values and our deep commitment to youth. We continued to direct our resources toward what matters most: supporting young people on their path to healing. As a result, our greatest investment remains in people. From front-line staff to clinical professionals and specialized teams, it is their care, expertise, and compassion that drive meaningful change. Prioritizing salaries, benefits, and professional supports is not just a financial choice - it is a recognition that our staff are the foundation of everything we do.
ADDITIONAL INFORMATION
About Roberts Smart Centre
2024-2025 Annual Report
2019-2024 Strategic Plan
Ways to Give
Day Treatment Programs
CORATH
Roberts Smart Academy
School-Based Mental Health Programs
Secure Treatment
Open Live-In
News
KEY DUTIES AND RESPONSIBILITIES
Strategy, Growth & System Leadership
Working closely with the Board of Directors and the Senior Leadership Team, lead the development and execution of multi year strategic and service plans that position RSC for sustainable growth and impact.
Identify and advance growth opportunities, service transformations, and new models of care (e.g., virtual services, and capital planning).
Anticipate and respond to emerging community and system needs, including increasing demand for child and youth mental health services.
Ensure RSC’s programs, capacity, and infrastructure are aligned with regional and provincial system priorities.
Governance & Board Relations
Maintain a strong, transparent, and productive relationship with the Board of Directors.
Provide timely, accurate, and strategic reporting on organizational performance, risks, finances, and emerging issues.
Support Board committees and ensure alignment with governance policies, by laws, ONCA, CRA and other regulatory requirements, and best practices.
Service Performance, Quality & Accountability
Accountable for the delivery of safe, effective, and high-quality services in compliance with applicable legislation and standards, in partnership with the leadership and clinical/program teams.
Oversee serious occurrence management, trend analysis, and continuous quality improvement practices.
Maintain accreditation readiness and fidelity to evidence informed service models.
Work with senior leaders to address operational barriers to service access, including improving referral pathways and maximizing service utilization.
People, Culture & Leadership
Lead and model a healthy, accountable, and respectful organizational culture grounded in trust, transparency, and collaboration.
Provide strong people leadership in a complex environment with a long organizational history and evolving relationships.
Ensure the continued development and support of a cohesive, collaborative, effective and high-performing senior leadership team in relation to successfully meet strategic and annual operating objectives.
Empower and support clinical, program, and operational leaders to succeed in their areas of expertise.
Oversee workforce planning, recruitment, talent development, performance management, and succession planning.
Ensure effective staff assessment and individual and team performance.
Promote psychological health and safety, ensure all required HR legislation and policy requirements are met and constructive labour management relations.
Partnerships, Funding & External Relations
Build and sustain strong partnerships with hospitals, schools, child welfare, youth justice, primary care, funders, and community organizations to support coordinated access to care.
Act as a primary external representative and relationship builder for RSC with government, funders, donors, and system partners. Attend and participate in external meetings, groups, and networks that support RSC’s growth and profile in the sector.
Provide the leadership and long-term vision required to build capacity, ensure sustainability and increase RSC’s ability to diversify and increase revenue.
Support revenue development efforts, including government funding relationships, grants, philanthropy, and corporate partnerships.
Ensure RSC is viewed as a credible, collaborative, and solutions-oriented system partner.
Operations, Finance & Infrastructure
Provide overall leadership for organizational operations, including annual budgeting, service targets, and financial stewardship.
Ensure organizational resources are aligned with strategic priorities and service delivery goals.
Ensure effective procurement, facilities management, and
Strengthen digital infrastructure, including EHR/EMR systems, data governance, privacy, and information security.
Diversity, Inclusion & Access To Care
Ensure services are responsive to the diverse cultural, linguistic, developmental, and social needs of children, youth, and families served by RSC.
Foster an inclusive and respectful workplace where staff feel supported and equipped to work effectively with diverse populations.
Identify and address barriers to equitable access, engagement, and utilization of services.
Ensure organizational policies and practices reflect fairness, dignity, and respect for all individuals.
QUALIFICATIONS AND COMPETENCIES
Senior leadership experience in complex, multidisciplinary and/or unionized environments.
Demonstrated success in non-profit or public sector organizational leadership, service growth, partnership development, and change management.
An authentic interest in and commitment to RSC’s mission and the essential role of providing youth mental health care. Knowledge of the healthcare sector in Ontario is an asset.
Experience reporting to and/or working directly with a Board of Directors.
Proven experience building and leading high-performing teams in an inclusive, values-based, collaborative culture that strives for accountability and operational excellence.
Knowledge and experience with not-for-profit governance, strategic and annual planning, financial management, and the oversight of operations and staff.
Accomplished networker and relationship builder with experience representing an organization with diverse audiences, including staff, volunteers, community partners, donors, funders, and government.
Experience with capital build projects or major organizational transitions is an asset.
Strong financial, operational, and risk management capability with experience providing financial oversight and reporting on complex budgets.
Aptitude to lead through complexity, inspire trust, and strengthen organizational culture.
Strong ability to develop productive relationships through a visible, compassionate, supportive, and collaborative management style with both internal and external stakeholders
Skilled in leading and managing change and encouraging and supporting teams in the development and implementation of new strategies and procedures.
Excellent communication skills with diverse stakeholders.
Experience leading in a unionized environment with knowledge and sensitivity regarding collective agreements is an asset.
Ability to communicate in French is an asset.
Graduate education in a relevant field (e.g., leadership, public or business administration, health or social services) is an asset; equivalent combination of education and senior leadership experience will be considered.
FOR MORE INFORMATION
KCI Search + Talent has been retained to conduct this search on behalf of Robert Smarts Centre. For more information about this unique healthcare leadership opportunity, please contact Ellie Rusonik, Senior Vice President/ Lead, KCI Search + Talent by email at RSC@KCITalent.com .
All inquiries and applications will be held in strict confidence. Interested candidates should send resume and letter of interest to the email address listed above by June 15, 2026.
To view the full executive brief, visit: www.kcitalent.com
Artificial intelligence will not be used to screen resumes or assess candidates in this search. This posting is for a current vacancy.
The salary range for this role is $140,000 - $170,000 plus a comprehensive benefits package including HOOPP.
Roberts Smart Centre embraces an environment aligned with our values: strength-based; individualized opportunity for youth; respect and collaboration; commitment to service excellence; cultural safety and sensitivity, inclusivity, and diversity; excellence in governance.
Roberts Smart Centre is committed to equitable and inclusive hiring practices. If you require accommodation, please notify the Search Consultant and they will work with you to meet your needs.
Baycrest
Posting Number: 9864
Position Type: Temporary, Full Time (up to 12 months)
Shift Type: Day
Bi-Weekly Hours: 70
Union: Non-Union
About Us
The Baycrest Corporate Centre for Geriatric Care (BCCGC) serves as the corporate head office for the Baycrest Seniors Care family of companies, supporting our hospital, long-term care home, research centre, education programs and residential living communities. As the administrative and organizational hub of a system fully dedicated to aging and brain health, BCCGC brings people, our shared values and system-wide services together to strengthen care and experiences for older adults.
Grounded in the values of being inclusive, collaborative, ambitious, respectful and excellent, BCCGC fosters an environment where teams thrive and collaboration drives success. From enterprise planning to day-to-day operational support, BCCGC helps ensure the Baycrest vision — a world where every older person lives with purpose, fulfilment and dignity — comes to life.
Job Summary
The Interim Director, Organizational Effectiveness provides strategic leadership across an integrated portfolio, including Organizational Effectiveness, Equity, Diversity & Inclusion (EDI), Employee Engagement, and People Analytics.
This role is accountable for advancing enterprise-wide people strategies that are data-informed, inclusive, and explicitly aligned with Baycrest’s strategic plan and organizational priorities. The Director leads initiatives that strengthen organizational performance, culture, and workforce capability through integrated approaches to leadership development, organizational design, engagement, and evidence-based decision-making.
As a senior leader and trusted advisor, the Director partners closely with executive leadership, clinical and operational leaders, and Human Resources to drive enterprise change, enhance the employee experience, and build a high-performing, inclusive culture that supports the delivery of Baycrest’s mission and long-term strategic objectives
Key Responsibilities
Strategic Leadership & Enterprise Alignment
Sets the vision and strategy for organizational effectiveness, learning, and leadership development across the enterprise.
Ensures alignment and integration of staff and leadership development initiatives with broader education strategies impacting all learners across the organization.
Acts as a trusted advisor to senior leadership on organizational design, workforce planning, culture, and transformation.
Organizational Effectiveness & Change Management
Provide strategic oversight of organizational design, leadership development, and team effectiveness initiatives.
Lead enterprise change and transformation efforts using structured and consistent change management methodologies.
Build internal capability for effective change leadership across the organization.
Equity, Diversity & Inclusion (EDI)
Advance Baycrest’s equity, diversity, and inclusion priorities by integrating inclusive and equitable practices across the employee lifecycle, ensuring initiatives are measurable, impactful, and embedded at all stages of the employee experience.
Ensure EDI initiatives are measurable, evidence-informed, and integrated into organizational effectiveness, talent, and leadership practices.
Support Employee Resource Groups (ERGs), inclusive leadership development, and equitable people practices that foster belonging and psychological safety.
Employee Engagement & Workforce Experience
Provide strategic leadership for enterprise-wide employee engagement and workforce experience initiatives that strengthen culture, connection, and alignment with Baycrest’s values.
Lead the design and continuous improvement of workforce experience strategies that enhance engagement, retention, and overall employee well-being.
Partner with leaders and HR colleagues to translate engagement insights and workforce data into targeted actions that improve team effectiveness and organizational performance.
People Analytics
Oversee the use of people metrics, dashboards, and insights to support strategic and operational decision-making.
Translate workforce data into clear, actionable insights related to engagement, performance, retention, and workforce trends.
Leverage data to monitor progress and inform continuous improvement across Organizational Effectiveness initiatives.
Financial & Resource Stewardship
Provides oversight of departmental planning, budgeting, and resource allocation.
Identifies opportunities to optimize resources, improve efficiency, and maximize organizational impact.
Ensures responsible fiscal management aligned with strategic priorities.
Leadership & Team Development
Leads, mentors, and develops a high-performing team.
Fosters a culture of collaboration, innovation, and continuous learning within the team and across the organization.
Builds strong partnerships across clinical, academic, and corporate portfolios.
Who You Are
A strategic, systems-level thinker with the ability to translate vision into execution.
An exceptional communicator and influencer, skilled at engaging and aligning senior leaders and diverse stakeholder groups.
A trusted advisor with strong business acumen and a deep understanding of organizational dynamics in complex environments.
Adept at leading large-scale change and transformation initiatives with measurable impact.
Highly skilled in navigating ambiguity, complexity, and competing priorities.
Data-driven, with strong analytical capabilities and a focus on outcomes and continuous improvement.
A collaborative and values-driven leader who fosters trust, inclusion, and accountability.
Passionate about building culture, developing people, and enabling organizational success.
Qualifications
Master’s degree in Organizational Development, Adult Education, Business Administration, or a related field (or equivalent combination of education and experience).
Minimum of 8–12 years of progressive leadership experience in organizational effectiveness, people analytics, engagement, EDI, or related functions, preferably in a complex healthcare or academic environment.
Demonstrated experience leading enterprise-wide change management and transformation initiatives.
Expertise in organizational design, workforce development, leadership development, and performance improvement.
Experience working within regulated environments; familiarity with Ontario healthcare systems and Ministry requirements is an asset.
Relevant certifications (e.g., Certified Training and Development Professional, change management certifications such as Prosci) are considered an asset.
Advanced proficiency in leveraging data, technology, and systems to inform decision-making and program effectiveness.
Compensation
At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.
The salary range for this position is $ 137,009 to $ 171,261 per year.
Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.
Why Baycrest
Baycrest puts people first, offering rewards and programs to support your health, well-being, and growth. (Eligibility varies by role and employment status.)
Competitive pay
Extended health and dental coverage
Defined-benefit pension plan (HOOPP)
Paid vacation and statutory holidays
Maternity and parental leave top-up programs
Employee and family assistance program (EFAP)
On-site fitness facilities
Employee discount program
Tuition reimbursement
Posting Number: 9864
Position Type: Temporary, Full Time (up to 12 months)
Shift Type: Day
Bi-Weekly Hours: 70
Union: Non-Union
About Us
The Baycrest Corporate Centre for Geriatric Care (BCCGC) serves as the corporate head office for the Baycrest Seniors Care family of companies, supporting our hospital, long-term care home, research centre, education programs and residential living communities. As the administrative and organizational hub of a system fully dedicated to aging and brain health, BCCGC brings people, our shared values and system-wide services together to strengthen care and experiences for older adults.
Grounded in the values of being inclusive, collaborative, ambitious, respectful and excellent, BCCGC fosters an environment where teams thrive and collaboration drives success. From enterprise planning to day-to-day operational support, BCCGC helps ensure the Baycrest vision — a world where every older person lives with purpose, fulfilment and dignity — comes to life.
Job Summary
The Interim Director, Organizational Effectiveness provides strategic leadership across an integrated portfolio, including Organizational Effectiveness, Equity, Diversity & Inclusion (EDI), Employee Engagement, and People Analytics.
This role is accountable for advancing enterprise-wide people strategies that are data-informed, inclusive, and explicitly aligned with Baycrest’s strategic plan and organizational priorities. The Director leads initiatives that strengthen organizational performance, culture, and workforce capability through integrated approaches to leadership development, organizational design, engagement, and evidence-based decision-making.
As a senior leader and trusted advisor, the Director partners closely with executive leadership, clinical and operational leaders, and Human Resources to drive enterprise change, enhance the employee experience, and build a high-performing, inclusive culture that supports the delivery of Baycrest’s mission and long-term strategic objectives
Key Responsibilities
Strategic Leadership & Enterprise Alignment
Sets the vision and strategy for organizational effectiveness, learning, and leadership development across the enterprise.
Ensures alignment and integration of staff and leadership development initiatives with broader education strategies impacting all learners across the organization.
Acts as a trusted advisor to senior leadership on organizational design, workforce planning, culture, and transformation.
Organizational Effectiveness & Change Management
Provide strategic oversight of organizational design, leadership development, and team effectiveness initiatives.
Lead enterprise change and transformation efforts using structured and consistent change management methodologies.
Build internal capability for effective change leadership across the organization.
Equity, Diversity & Inclusion (EDI)
Advance Baycrest’s equity, diversity, and inclusion priorities by integrating inclusive and equitable practices across the employee lifecycle, ensuring initiatives are measurable, impactful, and embedded at all stages of the employee experience.
Ensure EDI initiatives are measurable, evidence-informed, and integrated into organizational effectiveness, talent, and leadership practices.
Support Employee Resource Groups (ERGs), inclusive leadership development, and equitable people practices that foster belonging and psychological safety.
Employee Engagement & Workforce Experience
Provide strategic leadership for enterprise-wide employee engagement and workforce experience initiatives that strengthen culture, connection, and alignment with Baycrest’s values.
Lead the design and continuous improvement of workforce experience strategies that enhance engagement, retention, and overall employee well-being.
Partner with leaders and HR colleagues to translate engagement insights and workforce data into targeted actions that improve team effectiveness and organizational performance.
People Analytics
Oversee the use of people metrics, dashboards, and insights to support strategic and operational decision-making.
Translate workforce data into clear, actionable insights related to engagement, performance, retention, and workforce trends.
Leverage data to monitor progress and inform continuous improvement across Organizational Effectiveness initiatives.
Financial & Resource Stewardship
Provides oversight of departmental planning, budgeting, and resource allocation.
Identifies opportunities to optimize resources, improve efficiency, and maximize organizational impact.
Ensures responsible fiscal management aligned with strategic priorities.
Leadership & Team Development
Leads, mentors, and develops a high-performing team.
Fosters a culture of collaboration, innovation, and continuous learning within the team and across the organization.
Builds strong partnerships across clinical, academic, and corporate portfolios.
Who You Are
A strategic, systems-level thinker with the ability to translate vision into execution.
An exceptional communicator and influencer, skilled at engaging and aligning senior leaders and diverse stakeholder groups.
A trusted advisor with strong business acumen and a deep understanding of organizational dynamics in complex environments.
Adept at leading large-scale change and transformation initiatives with measurable impact.
Highly skilled in navigating ambiguity, complexity, and competing priorities.
Data-driven, with strong analytical capabilities and a focus on outcomes and continuous improvement.
A collaborative and values-driven leader who fosters trust, inclusion, and accountability.
Passionate about building culture, developing people, and enabling organizational success.
Qualifications
Master’s degree in Organizational Development, Adult Education, Business Administration, or a related field (or equivalent combination of education and experience).
Minimum of 8–12 years of progressive leadership experience in organizational effectiveness, people analytics, engagement, EDI, or related functions, preferably in a complex healthcare or academic environment.
Demonstrated experience leading enterprise-wide change management and transformation initiatives.
Expertise in organizational design, workforce development, leadership development, and performance improvement.
Experience working within regulated environments; familiarity with Ontario healthcare systems and Ministry requirements is an asset.
Relevant certifications (e.g., Certified Training and Development Professional, change management certifications such as Prosci) are considered an asset.
Advanced proficiency in leveraging data, technology, and systems to inform decision-making and program effectiveness.
Compensation
At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.
The salary range for this position is $ 137,009 to $ 171,261 per year.
Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.
Why Baycrest
Baycrest puts people first, offering rewards and programs to support your health, well-being, and growth. (Eligibility varies by role and employment status.)
Competitive pay
Extended health and dental coverage
Defined-benefit pension plan (HOOPP)
Paid vacation and statutory holidays
Maternity and parental leave top-up programs
Employee and family assistance program (EFAP)
On-site fitness facilities
Employee discount program
Tuition reimbursement
Promeus
Associate Vice President, Building Services and Public Safety
William Osler Health System (Osler), a fully integrated health system, is one of Ontario’s largest and most dynamic community teaching hospital systems, serving 1.3 million residents across one of the fastest-growing and most diverse regions in the province. Osler is comprised of three hospital sites: Brampton Civic Hospital, Etobicoke General Hospital, and the Peel Memorial Centre for Integrated Health and Wellness, as well as a Reactivation Care Unit located at Humber River Hospital – Church Street Site, and a Withdrawal Management Centre in Brampton. With an annual budget of $950 million, Osler offers a wide range of health services, with high quality care, patient-centered care provided by skilled, professional, multidisciplinary teams. Osler has been named one of the Greater Toronto's Top Employers, and received national recognition for excellence in patient safety, including the CCHL Excellence in Patient Safety Award.
The Position
Reporting to the Vice President, Facilities Operations and Capital Development, the Associate Vice President (AVP), Building Services and Public Safety provides visible, strategic, and operational leadership across a complex, multi-site portfolio. This includes facilities operations, plant services, building systems, public safety, and parking services. The AVP ensures that infrastructure and support services are aligned with clinical priorities and consistently enable safe, efficient, and high-quality patient care.
The AVP leads a team of Directors and Managers across multiple sites and oversees a network of external service providers within a multi-vendor environment. The role requires a thoughtful and balanced approach combining operational discipline, strong relationship management, and sound judgment to ensure consistent service delivery and performance. As a member of the leadership team, the AVP works closely with clinical leaders, corporate partners, and external stakeholders to support operational readiness, mitigate risk, and contribute to both immediate operational needs and long-term infrastructure planning and redevelopment initiatives.
Key leadership priorities for the new AVP will be to:
Provide strategic direction and operational oversight for Building Services, Public Safety, and Parking Services across all sites.
Ensure the reliability, safety, and performance of plant operations, building systems, utilities, and life safety infrastructure.
Lead vendor management, including contract performance, service level agreements, and relationship development.
Advance infrastructure planning, asset management, and preventative maintenance programs.
Champion sustainability and energy management initiatives.
Support capital planning and redevelopment projects, ensuring operational alignment and long-term performance.
Strengthen alignment with clinical and operational partners to support patient care and organizational priorities.
Lead, coach, and develop a high-performing leadership team, fostering accountability and continuous improvement.
Experience
The ideal candidate brings progressive senior leadership experience in facilities operations within a healthcare environment or similarly complex institution. They have demonstrated success managing multi-site operations, leading technical teams, and overseeing large operating and capital budgets. The candidate has experience working within outsourced or multi-vendor service delivery models and is skilled in building strong, collaborative relationships with internal and external stakeholders. They bring sound judgment, strong communication skills, and the ability to navigate complexity and competing priorities with confidence and credibility.
To confidentially explore this opportunity, please email your resume or query to Judy Mandelman or Heather at resumes@promeus.ca .
William Osler Health System and Promeus Inc. are committed to building an intentionally inclusive environment that engages, supports, and empowers employment equity and diversity in the workplace and communities served. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ+ persons.
Associate Vice President, Building Services and Public Safety
William Osler Health System (Osler), a fully integrated health system, is one of Ontario’s largest and most dynamic community teaching hospital systems, serving 1.3 million residents across one of the fastest-growing and most diverse regions in the province. Osler is comprised of three hospital sites: Brampton Civic Hospital, Etobicoke General Hospital, and the Peel Memorial Centre for Integrated Health and Wellness, as well as a Reactivation Care Unit located at Humber River Hospital – Church Street Site, and a Withdrawal Management Centre in Brampton. With an annual budget of $950 million, Osler offers a wide range of health services, with high quality care, patient-centered care provided by skilled, professional, multidisciplinary teams. Osler has been named one of the Greater Toronto's Top Employers, and received national recognition for excellence in patient safety, including the CCHL Excellence in Patient Safety Award.
The Position
Reporting to the Vice President, Facilities Operations and Capital Development, the Associate Vice President (AVP), Building Services and Public Safety provides visible, strategic, and operational leadership across a complex, multi-site portfolio. This includes facilities operations, plant services, building systems, public safety, and parking services. The AVP ensures that infrastructure and support services are aligned with clinical priorities and consistently enable safe, efficient, and high-quality patient care.
The AVP leads a team of Directors and Managers across multiple sites and oversees a network of external service providers within a multi-vendor environment. The role requires a thoughtful and balanced approach combining operational discipline, strong relationship management, and sound judgment to ensure consistent service delivery and performance. As a member of the leadership team, the AVP works closely with clinical leaders, corporate partners, and external stakeholders to support operational readiness, mitigate risk, and contribute to both immediate operational needs and long-term infrastructure planning and redevelopment initiatives.
Key leadership priorities for the new AVP will be to:
Provide strategic direction and operational oversight for Building Services, Public Safety, and Parking Services across all sites.
Ensure the reliability, safety, and performance of plant operations, building systems, utilities, and life safety infrastructure.
Lead vendor management, including contract performance, service level agreements, and relationship development.
Advance infrastructure planning, asset management, and preventative maintenance programs.
Champion sustainability and energy management initiatives.
Support capital planning and redevelopment projects, ensuring operational alignment and long-term performance.
Strengthen alignment with clinical and operational partners to support patient care and organizational priorities.
Lead, coach, and develop a high-performing leadership team, fostering accountability and continuous improvement.
Experience
The ideal candidate brings progressive senior leadership experience in facilities operations within a healthcare environment or similarly complex institution. They have demonstrated success managing multi-site operations, leading technical teams, and overseeing large operating and capital budgets. The candidate has experience working within outsourced or multi-vendor service delivery models and is skilled in building strong, collaborative relationships with internal and external stakeholders. They bring sound judgment, strong communication skills, and the ability to navigate complexity and competing priorities with confidence and credibility.
To confidentially explore this opportunity, please email your resume or query to Judy Mandelman or Heather at resumes@promeus.ca .
William Osler Health System and Promeus Inc. are committed to building an intentionally inclusive environment that engages, supports, and empowers employment equity and diversity in the workplace and communities served. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ+ persons.
