Program Operational Director - Cardiac & Critical Care

  • Kingston Health Sciences Centre
  • Jul 15, 2022
Full time Director

Job Description

Title: Program Operational Director

Hours of Work: Full-Time Position, Days

Department: Cardiac & Critical Care

Salary: Class 10 - $128,888.00 to $154,665.00 per annum + benefits/pension

Location: Kingston General Hospital & Hotel Dieu Hospital sites 


Reporting to the Executive Director, Patient Care, the Program Operational Director (POD) is a clinical program leader at both Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH). The Program Operational Director works in partnership with a Program Medical Director (PMD) to lead their assigned portfolio within a matrix reporting structure.

Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.


  • Corporate Leadership
    Leads interdisciplinary teams of professionals: developing/exploring integrated service improvement initiatives that best meet the needs of the patient. In partnership with the Program Medical Director the Program Operational Director assumes primary responsibility for operational leadership within a clinical program.

  • Continuous Program Evaluation and Improvement
    Responsible for planning, developing, evaluating and continuously improving the operations/services within the portfolio, including budget and financial concerns. Establishes indicators that continually measure and analyze program performance against accepted benchmarks and standards and support corporate scorecards. Adjusts program operations as required to maximize operations and outcomes. Promotes a culture of inquiry and continuous improvement at the front line and leadership of the Program.

  • Integration

Through a cross organizational reporting matrix, the POD is responsible for furthering the integration of clinical services between KGH and HDH and exploring opportunities for regional integration beyond KGH and HDH. Navigating two organizations with distinctly different systems, supports and processes, the POD must seek integration and efficiency opportunities while balancing the individual organization’s distinct cultures and values. Focus on improving quality of care in complex systems requires a strategic approach to problem solving coupled with excellent collaboration, diplomacy and strong understanding of organizational processes, while maintaining a patient centered perspective

  • Strategic Program Development

Assesses, evaluates, plans, implements, modifies and continually drives improvement in service delivery in a manner that is congruent with the different and unique Mission, Vision and Values of Kingston General Hospital and Hotel Dieu Hospital. As integrated programs providing patient care, strategic program development must be innovative, patient focused and fiscally responsible, emphasizing quality, efficiency and effectiveness regardless of the facility in which the care is delivered. The POD works with the broader Program leadership team to identify and develop new funding approaches/opportunities to help realize program goals; presenting significant program enhancements or changes to the appropriate organization (HDH, KGH) through comprehensive business cases or proposals that are presented internally and may be submitted to external regional or provincial agencies for funding support.

  • Regionalization

Assumes leadership roles in regional initiatives to enhance care provided across the LHIN and beyond (regional and provincial partners). Participates in regional planning, development of regional care models that span the continuum of care, collaborates with regional partner to identify opportunities for improvement in patient care process efficiencies.

  • Academic Advancement

The POD supports the academic goals of the organization through initiating, developing, promoting and facilitating innovation, teaching, publishing and communication of leading practices and Program evolution internally and externally.

*NOTE: The above duties are representative but are not to be construed as all-inclusive.


  • Master’s degree in Health Care discipline, Business or related field (to be completed within 2-3 years)
  • Member of a Regulated Health Care Profession
  • Considerable program-related and progressive leadership experience in a health care setting is required
  • Ability to think strategically at the organizational, program, unit and individual level; analytical and conceptual thinking
  • Broad knowledge of overall hospital structure, operating policies and decision-making processes
  • Broad understanding of the health care system, related issues and trends, policies and legislation
  • Ability to collaborate effectively with diverse management and employee groups and individuals
  • Knowledge & active experience with leadership, QI & change management principles and theories
  • Demonstrated excellence in interpersonal, written and verbal communication skills including ability to demonstrate tact and diplomacy with diverse groups of stakeholders
  • Demonstrated ability to lead and influence individuals and teams within a large organization and in the context of major change, toward a vision while maintaining group cohesiveness, motivation, commitment and effectiveness
  • Demonstrated ability to create an inclusive and welcoming environment that values everyone; respects their values, preferences and unique abilities; and mitigates against the experience of stigma
  • Demonstrated commitment to ongoing process improvement and delivering outstanding quality and results
  • Demonstrated person-centered attitude and commitment to the Mission, Vision, Values and strategic directions of KHSC
  • Demonstrated professional work attitude and behaviors in interaction with internal and external contacts
  • Demonstrated effectiveness as a team member through collaboration, respect and effective communication
  • Proficiency using word processing, communications/scheduling and spreadsheet applications, Microsoft Windows Office suite (including Outlook, Word and Excel) required
  • Successful criminal background check with vulnerable sector search


The applicant must be able to meet the physical demands of this position. 

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.

If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.

Job Category



Kingston, Ontario