Title: Program Operational Director
Hours of Work: Full-Time Position, Days
Department: Cardiac & Critical Care
Salary: Class 10 - $128,888.00 to $154,665.00 per annum + benefits/pension
Location: Kingston General Hospital & Hotel Dieu Hospital sites
Reporting to the Executive Director, Patient Care, the Program Operational Director (POD) is a clinical program leader at both Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH). The Program Operational Director works in partnership with a Program Medical Director (PMD) to lead their assigned portfolio within a matrix reporting structure.
Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
RESPONSIBILITIES & DUTIES INCLUDE:
Through a cross organizational reporting matrix, the POD is responsible for furthering the integration of clinical services between KGH and HDH and exploring opportunities for regional integration beyond KGH and HDH. Navigating two organizations with distinctly different systems, supports and processes, the POD must seek integration and efficiency opportunities while balancing the individual organization’s distinct cultures and values. Focus on improving quality of care in complex systems requires a strategic approach to problem solving coupled with excellent collaboration, diplomacy and strong understanding of organizational processes, while maintaining a patient centered perspective
Assesses, evaluates, plans, implements, modifies and continually drives improvement in service delivery in a manner that is congruent with the different and unique Mission, Vision and Values of Kingston General Hospital and Hotel Dieu Hospital. As integrated programs providing patient care, strategic program development must be innovative, patient focused and fiscally responsible, emphasizing quality, efficiency and effectiveness regardless of the facility in which the care is delivered. The POD works with the broader Program leadership team to identify and develop new funding approaches/opportunities to help realize program goals; presenting significant program enhancements or changes to the appropriate organization (HDH, KGH) through comprehensive business cases or proposals that are presented internally and may be submitted to external regional or provincial agencies for funding support.
Assumes leadership roles in regional initiatives to enhance care provided across the LHIN and beyond (regional and provincial partners). Participates in regional planning, development of regional care models that span the continuum of care, collaborates with regional partner to identify opportunities for improvement in patient care process efficiencies.
The POD supports the academic goals of the organization through initiating, developing, promoting and facilitating innovation, teaching, publishing and communication of leading practices and Program evolution internally and externally.
*NOTE: The above duties are representative but are not to be construed as all-inclusive.
The applicant must be able to meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.
Hotel Dieu Hospital (HDH) and Kingston General Hospital (KGH) are joining forces to operate as one organization on two sites. HDH will continue to provide specialized outpatient care while KGH will provide complex and specialized inpatient care and cancer care. The new academic health sciences centre will have a single Board of Directors, Chief Executive Officer, executive team and budget. At the same time, the integration of the two hospitals will respect the mission, values and culture of each site.
HDH will retain its Catholic identity and mission and KGH will remain a secular site. Hotel Dieu Hospital (HDH) is the ambulatory care teaching and research hospital for Kingston and Southeastern Ontario, affiliated with Queen’s University. We provide expert care to more than 500,000 people in the region through specialized programs including pediatrics, medicine, ophthalmology, cardiology, urology, surgery, mental health, oncology and urgent care. We deliver quality, safe health care, while advancing innovative research and educating the health care professionals of the future.
Kingston General Hospital (KGH) is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. As southeastern Ontario’s leading centre for complex-acute and specialty care, and home to the Cancer Centre of Southeastern Ontario, KGH serves, through its Kingston facility and 24 regional affiliate and satellite sites, almost 500,000 people who live in a 20,000-square-kilometre predominantly rural area, as well as some communities on James Bay in Ontario’s north. Located in Kingston and its surrounding communities, Providence Care Centre (operating as ‘Providence Care’) is governed by a volunteer Board of Directors and sponsored by the Catholic Health Corporation of Ontario.