Niagara Health System

  Manager, Clinical Services Full-time opportunity Are you a qualified Nurse Practitioner with an innovative and inclusive management style? Do you have excellent skills in leading successful teams and achieving high-quality patient care? If so, this role within Niagara Health’s Complex Care & Urgent Care units—at our Fort Erie site—is an exceptional opportunity to build on your strengths while advancing knowledge. In alignment with the Mission and Values of Niagara Health, we are looking for a dynamic leader who excels at engaging people, promoting quality, building successful teams, planning and decision-making. Reporting to the Site Director, you will be responsible for operational management of the Urgent Care and Complex Care Units at the Fort Erie site. In this role, you will be accountable for the patient experience, day-to-day operations, patient flow, people management, fiscal stewardship, risk-management and safety, and the provision of high-quality care. As the Manager, Clinical Services, your duties will include the delivery of quality patient care and safety in accordance with established program and hospital policies and procedures, legislative requirements, Standards of Practice and the NH Strategic Plan. You will have responsibility and accountability for quality patient care and staff performance, and you’ll be accountable for customer service and risk-management, and the implementation and evaluation of quality improvement initiatives/critical success factors and metrics as determined by Niagara Health. We are seeking a highly motivated, self-directed, results-oriented leader who consistently demonstrates an innovative, creative, and collaborative management style. The successful candidate will foster an environment of inclusion, attentive listening, respect, sensitivity, kindness, patience and empathy while ensuring clinical excellence. To join our team as the Manager, Clinical Services, you must be a qualified Registered Nurse with managerial/leadership experience and project-management skills, and a knowledge base and skill set that include: Current registration with the College of Nurses of Ontario or registration with a Health Professional College. Bachelor of Science in Nursing or related university degree; Master’s degree preferred. Experience in medical, emergency and complex care preferred. Three to five years of managerial/leadership experience, or an equivalent combination of educational training and experience. Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, and hospital policies and procedures. Knowledge and application of evidence-based practice. Demonstrated ability to lead teams and work effectively within an interdisciplinary team. Demonstrated ability to manage a large and diversified workload with often rapidly changing priorities and challenging deadlines. Demonstrated project-management skills. Evidence of effective customer service, judgment, critical thinking and decision-making skills. Demonstrated excellent leadership, communication, interpersonal and organizational skills. Flexible, self-directed and able to multi-task. Demonstrated commitment to continuing education in healthcare or business. Ability to work in a matrix model, i.e., program and site. Proficiency in both official languages (English & French) will be considered an asset. Consistent and regular attendance required. Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption based on medical or on a ground pursuant to the Ontario Human Rights Code. Discover a team environment of Extraordinary Caring – and great quality of life Niagara Health is a regional healthcare provider with multiple sites and a growing network of community based and virtual services. We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people’s lives. Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards. We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility. Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region. To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience. For more information on Niagara Health, visit www.niagarahealth.on.ca . Please apply online, by Thursday, March 30th, 2023, at https://careers.niagarahealth.on.ca/erecruit/VacancyDetail.aspx?VacancyUID=000000029327 Join us on twitter @ nhscareers We are especially interested in connecting if you… Value diversity, equity and inclusion; Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara; Identify as a member of one or more of the following groups: equity-seeking group, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas; Have a background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer service. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.