Kensington Health

KENSINGTON HEALTH Kensington Health is a not-for-profit, healthcare organization that provides community-delivered care. Our mission is to reimagine community-delivered care. We aspire to support a better life for everyone. Kensington Health offers a diverse range of care and services including long-term care, hospice, community care, cancer screening, diagnostic imaging, ophthalmology, and eye tissue processing for transplants. Kensington Health is deeply committed to equity, diversity, and inclusion. In addition, Kensington Health is a system partner, helping to co-lead and support the Mid-West Toronto Ontario Health Team, and is affiliated with the University of Toronto, Faculty of Medicine. For additional information about Kensington Health, visit our website at  https://www.kensingtonhealth.org Position Overview/Summary: Reporting to the Director of Care, Long-Term Care, the Manager, After-Hours Operations, serves Kensington Health to support the operations of the organization on evenings, nights, weekends, and statutory holidays.  The role is pivotal to ensuring operational excellence by providing onsite leadership and direction for any matters related to the operations, experience and/or safety of the people served by Kensington Health and those work here.  As a key member of the operational leadership team, the Manager, After Hours Operations is responsible for the overall operations of programs and services that run after regular business hours, providing ongoing support to staff, the people we serve and their loved ones. This includes oversight of clinical care, appropriate resource allocation, and the management of program specific and organization-wide clinical and non-clinical issues. Responsibilities: Human Resources:  Collaborates with team leads/charge nurses to address unplanned absences and approve any changes to the staff schedule that are time sensitive.  Supports continuous learning and professional development among care team members through just in time coaching.  With guidance from the Director of Care, Long-Term Care, fosters a workplace free of violence and harassment and promotes workplace safety by taking action when concerns are brought forth or observed.  Demonstrates a commitment to equity, diversity and inclusion, as demonstrated by championing initiatives that promote equity, diversity, and inclusion. Clinical Operations:   Oversees clinical operations for those services that operate after regular business hours and acts as the point of contact for team leads/charge nurses/department leads who may requires assistance.  Ensures that clinical areas are consistently staffed within the approved staffing model and budget on their shifts.  Ensures that team members are aware of and following organizational policies, practices as well as legislative and regulatory requirements.  Ensures any issues that arise after regular business hours related to clinical equipment and supplies are addressed in a timely way and communicated via shift report to the applicable leaders (e.g., Associate Directors of Care, Director of Care, etc.)  Rounds regularly in the various departments (e.g., resident home areas, kitchen, laundry, etc.) throughout one's shift to ensure visible leadership and support for team members (e.g., staffing concerns, clinical care concerns, ensure there are adequate staffing levels during breaks, etc.) and provides timely resolution by collaborating with the team members and the on-call Director as needed.   Non-clinical Operations:   Responds to and leads, when indicated, emergency code responses after regular business hours (e.g. acting as incident manager, escalating to on-call Director, facilitating debriefing, etc.)  Facilitates initial outbreak response management in keeping with infection prevention and control practices, if indicated.  Ensures issues related to occupational health and safety, infection prevention and control and enterprise risk are addressed, and that appropriate notification occurs to most responsible leaders for awareness and further follow-up (if indicated). Quality, Safety and Experience   Fosters a service excellence culture through visible leadership (i.e., rounding across the campus throughout the shift), role modeling and coaching.  Oversees and supports the resolution of time-sensitive inquiries and complaints from the people who are served by Kensington Health, including following the complaints policy and procedures and fulfilling any internal/external notification and disclosure obligations.  Promotes a just safety culture through timely reporting of incidents and participation in safety incident reviews as indicated.  Collaborates with team members, people who are served by Kensington Health and their loved ones to resolve time sensitive/emergent issues related to quality of care, experience and safety and escalates as indicated to the on-call Director on Call as needed   Other:  Participates in committees and engagement forums as required by the organization Required Skills and Abilities: Patience, flexibility, and exceptional interpersonal skills.  Proven conflict resolution and communication skills.  Demonstrates strong critical thinking ability to make decisions and is able to articulate rationale for decisions.  Ability to work effectively and demonstrates composure under pressure while meeting meet multiple and competing deadlines.  Ability to discern relevant information, apply critical thinking and facilitate the resolution of challenging situations using diplomacy, tact, and persuasion.  Ability to establish effective working relationships.  Demonstrates high level of initiative, self-direction, flexibility, and ability to adapt to changing situations.  Required Knowledge and Experience: Minimum 5 years of formal management roles in healthcare operations (e.g., hospital, long-term care, etc.).  Experience with influencing and resolving conflict.  Experience leading during times of crisis/emergencies.  Knowledge of infection prevention and control principles and practices.  Knowledge of applicable legislation and regulations (e.g., Occupational Health and Safety Act, Employment standards Act, Fixing Long-Term Care Act, Health Care Consent Act, etc.). Required Professional Designation/Certificate: Bachelor's degree required; preference given to those who are regulated health professionals.  Master's degree preferred (e.g., Health Administration, Nursing, Leadership).  Active member in good standing with regulated professions college (if applicable).  Certificate in Gentle Persuasive Approaches, non-violent crisis intervention, conflict resolution, emergency preparedness preferred.

KENSINGTON HEALTH Kensington Health is a not-for-profit, healthcare organization that provides community-delivered care. Our mission is to reimagine community-delivered care. We aspire to support a better life for everyone. Kensington Health offers a diverse range of care and services including long-term care, hospice, community care, cancer screening, diagnostic imaging, ophthalmology, and eye tissue processing for transplants. Kensington Health is deeply committed to equity, diversity, and inclusion. In addition, Kensington Health is a system partner, helping to co-lead and support the Mid-West Toronto Ontario Health Team, and is affiliated with the University of Toronto, Faculty of Medicine. For additional information about Kensington Health, visit our website at https://www.kensingtonhealth.org Position Overview/Summary: Reporting to the Executive Director, the Associate Director of Care - Hospice, serves Kensington Health’s in-residence hospice to support the clinical operations and advance quality of care, safety and the experience of the people we serve. The role is pivotal to ensuring operational excellence by stewarding human, financial and material resources at the hospice. This role will be guided by the relevant legislation and regulations governing in-residence hospice care, the organization's policies and procedures and best practices for nursing and personal care. As a key member of the operational leadership team, the Associate Director of Care, Hospice will lead a team of registered nurses, registered practical nurses, and personal care attendants to deliver on daily care and services for the people who live at the hospice. The Associate Director of Care, Hospice, ensures that the highest degree of palliative care is delivered. Responsibilities: Human Resources: Works with the Department of People and Culture to effectively recruit and retain registered nurses, registered practical nurses and personal care attendants. Works in collaboration with the Health and Safety team to support team members who require modified duties, hours and/or accommodations in the workplace. Monitors and manages team member performance and behaviour in collaboration with the Executive Director, People and Culture to resolve performance/disciplinary issues Clinical Operations: Oversees clinical operations for the hospice with a focus on the care and services provided by registered nurses, registered practical nurses and personal care attendants. Ensures that the hospice is consistently staffed within the approved staffing model and budget Regularly audits the health records of those living at the hospice with particular focus on residents with high risk factors and takes action to address any care or process gaps. Other: Provides input into annual operating and capital budgets for the hospice. Ensures clinical equipment and supplies are well-maintained, inventoried and there are sufficient supplies and equipment at the point of care. Supports the achievement of quality improvement goals and objectives by supporting the implementation of quality and safety initiatives. Supports the development and implementation of research in alignment with the organization’s strategic priorities ADDITIONAL INFORMATION Works Collaboratively with:  Executive Leadership Team Leaders from across the organization Hospice care Team Attending and courtesy physicians and nurse practitioners Clinical educator Infection Control Practitioners Students and learners Volunteers Directly Supervises: Registered Nurses Registered Practical Nurses Personal Care Attendants Staffing Coordinator Required Professional Designation/Certificate: Bachelor's degree in nursing required Master's degree preferred (e.g., nursing, health administration, leadership). Active member in good standing with the College of Nurses of Ontario. Minimum three years of formal management in healthcare operations (palliative care or hospice sector preferred). Experience and strong knowledge base in palliative care and hospice care principles. Experience leading teams in a unionized environment preferred. Experience in caring for structurally vulnerable populations and applying harm reduction approaches to care. In-depth experience related to clinical assessments, clinical education, care planning and interventions to care for people with life-limiting illness ________________________________________________________ Please submit resumes by  11:59 PM on Nov, 29, 2024 . Kensington Health thanks all applicants for their interest in advance however, only those selected for an interview will be contacted. No phone calls please . ________________________________________________________ Kensington Health Centre is an equal opportunity employer and encourages applicants from equity seeking groups. Candidates will be provided with an overview of the various elements of the selection process, such as tests, skills demonstrations, etc. Kensington Health Centre is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.  

KENSINGTON HEALTH Kensington Health is a not-for-profit, healthcare organization that provides community-delivered care. Our mission is to reimagine community-delivered care. We aspire to support a better life for everyone. Kensington Health offers a diverse range of care and services including long-term care, hospice, community care, cancer screening, diagnostic imaging, ophthalmology, and eye tissue processing for transplants. Kensington Health is deeply committed to equity, diversity, and inclusion. In addition, Kensington Health is a system partner, helping to co-lead and support the Mid-West Toronto Ontario Health Team, and is affiliated with the University of Toronto, Faculty of Medicine. For additional information about Kensington Health, visit our website at https://www.kensingtonhealth.org PROGRAM: This Director role is within the Community, Hospice and Long-Term Care division with an initial assignment as the Director of Care, Long-Term Care. The Gardens is a 350-person home located in the heart of the Kensington community in downtown Toronto. The Gardens at Kensington Health supports individuals who require long-term care by providing comprehensive and holistic interdisciplinary care Position Overview/Summary: This Director role is within the Community, Hospice and Long-Term Care division with an initial assignment as the Director of Care, Long-Term Care. The Gardens is a 350-person home located in the heart of the Kensington community in downtown Toronto. The Gardens at Kensington Health supports individuals who require long-term care by providing comprehensive and holistic interdisciplinary care. Reporting to the Vice-President, Community, Hospice and Long-Term Care, the Director will play a pivotal leadership role in in advancing the strategic priorities of the organization while also achieving operational excellence in the division. In the initial assignment as the Director of Care, LTC, the successful candidate will be accountable to advance quality of care, safety, and the experience of the people we serve. The role is pivotal to ensuring operational excellence by stewarding human, financial and material resources at The Gardens. This role will be guided by the legislation and regulations governing LTC in Ontario, the organization's policies and procedures and best practices for nursing and personal care. As a key member of the strategic and operational leadership team, the Director of Care, Long-term Care, will lead a team of Associate Directors of Care; Managers, After-Hours Operations; and other support service team members to deliver on daily care and services for the people who live in the LTC home. Responsibilities: Human Resources Supports the hiring leaders in recruitment, retention and performance management of team members. Directs and supports the staffing and payroll team for the LTC home Supports continuous learning and professional development among leaders and the interdisciplinary care and support services team members Fosters productive relationships with the union Fosters a workplace free of violence and harassment and promotes workplace safety by leading Demonstrates a commitment to equity, diversity and inclusion  Financial and Material Management Provides advice and input into annual operating and capital budgets for LTC home; monitors and takes action on financial results Ensure clinical equipment and supplies are well-maintained, inventoried and there are sufficient supplies and equipment at the point of care and service. Acts as the key operational contact with contracted service providers and ensures that service delivery expectations are met Clinical Operations Oversees clinical operations with focus on care provided by nursing and personal care team members Ensures that stable staffing within the approved staffing model and budget. Liaises with colleagues on the admissions, transfers and discharges Provides direction and advice on the interprofessional care planning process and care issues that may arise Collaborates with the Director, Professional Practice and Infection Prevention and Control, to facilitate skill and competency development among team members. Quality, Safety and Experience Provides strategic leadership to Kensington Health to advance the care, safety and experience of the people served. Fosters a service excellence culture through role modeling and coaching. Oversees and supports the resolution of inquiries from the people who live in the LTC home including complaints and compliments Leads and supports the achievement of quality improvement goals and objectives and leads Promotes a just safety culture through reporting, safety incident reviews and ensuring any system and process learnings are implemented. Collaborates with the Medical Director, Long-Term Care, to resolve issues related to quality of care, experience and safety. Promotes person-centred approaches to care through role modeling and fostering of relationships with the chairs of the Residents' and Family Councils. Required Skills and Abilities: Experience with influencing and resolving conflict. Demonstrated leadership in implementing initiatives related to safety and quality improvement. Proven track record of success implementation of change initiatives, projects and partnerships. Ability to lead complex change in a dynamic environment. Patience, flexibility, and exceptional interpersonal skills. Proven negotiation and conflict resolution skills. Strong critical thinking ability to make decisions and ability to articulate rationale for decisions. Ability to demonstrates composure under pressure while meeting meet multiple and competing deadlines. Ability to establish effective working relationships. Demonstrates high level of initiative, self-direction. Required Knowledge and Experience: Minimum 7 years of formal leadership roles in healthcare operations, preferably Long-Term Care. In depth experience related to clinical assessment, planning and interventions related to the care of people with complex needs, particularly those living in a long-term care setting. Knowledge of infection prevention and control principles and practices. Proficiency with Microsoft Office applications, Point Click Care, and other information systems. Required Professional Designation/Certificate: Bachelor's degree in nursing required Master's degree preferred (e.g., Health Administration, Nursing, Leadership) Active member in good standing with the College of Nurses of Ontario Membership with the Registered Nurses Association of Ontario preferred Certificate in Gentle Persuasive Approaches, Non-Violent Crisis Intervention and/or change management preferred. ________________________________________________________ Please submit resumes by  11:59 PM on Nov, 29, 2024 . Kensington Health thanks all applicants for their interest in advance however, only those selected for an interview will be contacted. No phone calls please . ________________________________________________________ Kensington Health Centre is an equal opportunity employer and encourages applicants from equity seeking groups. Candidates will be provided with an overview of the various elements of the selection process, such as tests, skills demonstrations, etc. Kensington Health Centre is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.