Quinte Health Care
Nov 26, 2019Full time
Position Summary Reporting to Vice President of his/her portfolio, the Program Director is a corporate clinical program leader who works in partnership with a Medical Director to lead a specific clinical program. The Program Director has accountability for the development, management, evaluation and continuous improvement of quality patient care services. The Program Director of Diagnostic & Laboratory Services has overall accountability for Diagnostic & Laboratory Services across all four sites of Quinte Health Care. Diagnostic Services encompasses Diagnostic Imaging, Nuclear Medicine, OBSP, Laboratory Services, Cardiopulmonary Services and Infection Control. The Director is responsible with the assistance of clinical managers for the supervision of 180 FT (e) employees. The incumbent oversees projects within the portfolio while utilizing a continuous improvement orientation. The program director also oversees technology purchases and imaging informatics, has accountability for operating and capital budget development and ongoing fiscal outcomes, provides mentorship to the team and cultivates a customer service approach with management and front line staff in Diagnostic Services. The Program Director provides leadership to a multi-disciplinary team of professionals within the program, fostering an environment of learning and individual growth. Other key responsibilities include the development of short and long term goals and objectives for the program and implementing corporate goals in conjunction with QHC strategic priorities and standards of care. 37.5 hours/week and on-call rotation required, travel between hospital sites is required. $114,465 to $134,667 per year Required Masters prepared in requisite field or equivalent combination of education and work experience in a requisite field, Certificate of Registration in good standing from the healthcare regulatory college representing their profession (e.g. CMLTO, CAMRT) Minimum of 4-5 years of progressive management experience, 3-5 years clinical experience relevant to the Program, Demonstrated clinical and administrative skills and leadership, Superior verbal and written communication skills, Demonstrated critical/strategic thinking skills, Proven ability & experience in managing quality, risk and utilization, Well-developed negotiation and conflict management/resolution skills, Broad knowledge of overall hospital structure, operating policies/procedures and decision making processes, Effective process improvement and change management skills, Excellent interpersonal skills with a strong orientation to staff and team growth and development, and Ability to create a collaborative multidisciplinary working environment which fosters high morale and effective staff relationships and participation. Competencies Required Achieving Results: Collaboration, ability to influence, organizational awareness, results orientation, service and quality orientation, Leading Effectively: developing others, holding self and others accountable, visionary leadership, Thinking Critically: business acumen, strategic orientation, and Personal Effectiveness: interpersonal sensitivity, leadership presence. Financial Accountability Fiscal Resource Management Develops and recommends the annual operating and capital budget for the program, Reviews the monthly financial and statistical reports and determines the appropriate actions. Responsible for the delivery of services within approved budget, and Collaborates with peers and corporate staff and medical leadership as necessary in the development of capital budget requests. Duties Plans, directs and executes the overall administrative and technical operation of Diagnostic & Laboratory Services. Works closely with the Medical Director of Diagnostic Imaging and Laboratory Medicine to further goals and objectives for the Diagnostic Services program. Sits on various regional committees to help to facilitate the implementation of regional Diagnostic Imaging and Laboratory initiatives. Prepares operational and capital budgets for Diagnostic & Laboratory Services. Utilizes benchmarking and other tools to ensure efficient and effective high quality services are provided. Accountable for meeting corporate and other provincial performance expectations such as wait times. In concert with Capital Projects, participates in master and functional planning as required. Prepares Requests for Proposals, evaluate capital equipment, supplies and purchases including the installation of or introduction of new products, procedures and equipment. Liaises with regional partners in respect of equipment procurement, imaging informatics, development of monitoring indicators, succession planning, staff retention and recruitment, staff education and communications. Has responsibility to work in concert with Information Systems towards the common goal of the EHR (Electronic Health Record) and to further development of the hospital information system. Has overall responsibility to ensure appropriate policies and procedures are in place and are revised on an ongoing basis. Responsible for performance development of direct reports and ensures that all performance appraisals on staff are completed on an annual basis. Ensures that departmental workflows are evaluated and updated regularly. Ensures human resource needs for the portfolio are met using appropriate recruitment, succession planning and related staff planning tools. Provides feedback to program medical chiefs regarding physician performance and related evaluations. Mentors and supports the customer service initiative across Laboratory and Diagnostics. Directs, thorough investigation and resolution of patient complaints, adverse events and patient and staff incidents. Develops and monitors appropriate Quality Assurance activities. Fosters a team approach to the delivery of Laboratory and Diagnostic Services across QHC. Fosters a healthy workplace focus and ensures staff safety working in collaboration with Occupational Health and Safety. Participates on QHC specific and external committees as required. Ensures that Diagnostic Services complies with the various Acts and Regulations that govern the delivery of patient care. Assists with and promotes good community relations as required. Provides overall guidance to ensure development of and the ongoing maintenance of information systems and imaging informatics and other related systems. Provides visionary leadership to Laboratory and Diagnostics Services. Works with peers within the management structure of Quinte Health Care to enable the QHC strategic plan and supports the vision, mission and values of Quinte Health Care. Other duties as assigned from time to time.