LHH Knightsbridge
Client Organization: Retirement Homes Regulatory Authority
Position Title: Chief Corporate Services Officer
Reports To: CEO/Registrar
Location: Toronto, Ontario
THE ORGANIZATION
The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 750 retirement homes where over 60,000 seniors live. The RHRA is an agent for positive change, by working with the retirement homes sector to increase the protection, safety and well-being of our aging population.
The RHRA administers the Retirement Homes Act, 2010, which involves licensing homes, educating licensees, consumers and the public about the standards regulating retirement homes, carrying out inspections of retirement homes, and taking compliance and enforcement action as needed. The RHRA’s guiding principle is that a retirement home should be a place where residents live with dignity, respect, privacy and autonomy, in security, safety and comfort and can make informed choices about their care options.
THE OPPORTUNITY
The RHRA is on a transformational journey at a time that represents a significant inflection point for the organization. The Chief Corporate Services Officer (CCSO) is a newly created position.The CCSO is an executive-level role serving as a leader within the senior management team. Working closely with the CEO/Registrar and the Deputy Registrar, the CCSO is responsible for executive leadership of all corporate functions of the RHRA and is a key contributor to the development and implementation of the organization’s strategic goals. This includes leading the planning, development and maturation of the organization’s corporate functions of Finance, Human Resources, Information Systems, and Project Management Office, and overseeing execution of corporate plans and key initiatives. The CCSO role will play an active role in supporting the CEO/Registrar with Board matters, and engagement with external stakeholders including Government where appropriate.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Strategy, Vision and Leadership
Plays a key role working with the CEO in the strategic management process of the overall organization; identifying and assessing strategic issues; participating in strategic discussion, planning and resource allocation, providing recommendations and managing strategic initiatives.
Supports and advises the CEO and Board and other key members of senior leadership on operational planning, budgeting, priorities and policy matters related to any and all of the organization’s corporate services, working collaboratively to ensure that programs and activities operate in a fiscally and legally responsible manner - consistently and ethically, within the mission and values of the RHRA.
Provides effective and inspiring leadership, promoting and advocating for a culture of corporate accountability, performance measurement and service excellence.
Supports continued development of a positive organizational culture leading by example and through purposeful organizational development practices.
As assigned, establishes and maintains good relationships with external partners/stakeholders to understand and influence their activities and promote and enhance the organization’s goals and reputation.
Represents the RHRA with external partners/stakeholders and in supplier and/or other partner agency negotiations; possesses binding signing authority as assigned.
Monitors all legislation relevant to the scope of this role to ensure that the organization is compliant.
2. Finance & Administration
Oversees all financial and business planning activities, including oversight of financial strategy and fees, alternative revenue initiatives, and all annual budget and business plan processes and reporting.
Develops, implements and oversees management of financial processes, systems, tools, policies, internal controls, and reporting and tracking systems, to ensure the effective management of the organization’s finances.
Oversees reporting, leading the monitoring of organizational performance metrics and financial reporting to ensure viable operations. In addition this role will play a key role in assessing the organization for efficient use of resources, and value for money across all functions.
Advises the Board and CEO on financial planning, investments and cash flow, priorities and policy matters in a timely manner.
Accountable for the development and implementation of the RHRA’s fee policy and schedule to assure sustainability of the organization.
Provides overall oversight of the external audit process, liaising with the Board, Audit Committee, and other relevant stakeholders as necessary.
Oversees investment policy and approach for managing cash and reserve funds.
Either directly, or through the Controller, acts as the management liaison to the Finance, Audit and Human Resources Committee, effectively communicating and presenting critical matters at meetings.
3. Human Resources
Oversees the development and implementation of HR policies, procedures, programs, systems and tools, to assure the attraction and retention of high-performing, compliant and engaged personnel to effectively carry-out the RHRA mandate.
Oversees workforce planning, and the design and implementation of a cost-effective and efficient organizational structure, building organization and staff capacity to execute the RHRA strategy.
Oversees the planning, design and administration of the organization’s total rewards, performance management, and training and development programs, in accordance with best practices that assure market competitiveness, internal equity, a high-performing culture, and the development of staff to achieve full-potential in alignment with organizational goals.
Oversees the negotiation and management of benefits and retirement savings plans.
Oversees the HR practices related to recruitment, selection, on-boarding and orientation processes to support the employment of ‘best fit’ personnel to carry out the organization’s mission.
Oversees the development and execution of the RHRA Health and Safety program to assure compliance and the safety of employees.
Oversees and ensures compliance with statutory and non-statutory reporting and filing requirements.
Either directly, or through the Director HR, acts as the management liaison to the Finance, Audit and Human Resources Committee, effectively communicating and presenting critical matters at meetings
4. Information Technology
Oversees the development and implementation of the RHRA’s Information Technology strategy, policies and processes to ensure effective use of the organization’s technology resources in compliance with data privacy rules and which assures the preservation of equipment and data.
Accountable for the planning and deployment of reliable, secure, and cost-effective IT infrastructure and capital-intensive initiatives.
Oversees the integration of corporate administrative policies and practices optimally using available technology that encourage efficient operation, high standards of accuracy and institutional knowledge management, and internal reporting.
Ensures that appropriate and secure technology infrastructure and systems are in place and adequately maintained to support effective and efficient RHRA operations.
5. Project Management Office
Accountable for the mandate of the organization’s Project Management Office
Enables organizational change through a consistent, streamlined, well-managed and risk-mitigated approach to the execution of key organizational projects.
Oversees the development and implementation of the relevant policies and procedures both within the PMO and acts as a champion to support consistent project management practices across the organization.
Provides an executive oversight to all projects within the organization to ensure dependencies are identified, managed, and leveraged.
Oversees the development and communication of project metrics as they pertain to corporate resource usage, organizational productivity, efficiency and effectiveness, and business value to the organization.
6. Procurement, Records Management, Facilities Management
Oversees the development and implementation of the relevant RHRA policies and procedures to align with public sector practices, attainment of best practices and standards, cost-effective, efficient business operations and, that personnel and financial and operational information is secure and stored in compliance with current legislation.
Oversees an ethical procurement process to ensure that the best value for products and services are achieved for the organization according to policy.
Oversees the function of facilities management, including all related aspects necessary for effective operations, including an emphasis on cultural and procedural integration forming organizational norms of behaviour and practice.
Oversees the management of all contracts, leases and other financial commitments.
Oversees the development and execution of service level agreements with suppliers and 3rd party vendors who are responsible for program delivery and/or related services.
7. Staff Management
Leads a high-performing team through embodying the values of the RHRA, leading by example, setting operational and/or performance goals for each service unit that are aggressive, achievable and tied to long term goals, effectively managing group efforts and performance, meeting regularly with functional unit leads to ensure that objectives and priorities are clear and efforts are coordinated.
Acts as a mentor and facilitator to create and sustain a co-operative and supportive team environment through the sharing of information, actively working with staff to provide training and empowering them to attain optimal work performance with a high level of accountability to the unit, personal responsibility and self-management.
Promotes a culture of high performance and continuous improvement that values learning and a commitment to service.
Establishes and monitors staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
8. Continuous Improvement of Processes/Practices of the RHRA
Develops, implements, and leads a continuous quality improvement process throughout program and corporate service areas, identifying best practices, focusing on standards of measurement, internal controls, systems/process development/improvement and operational effectiveness, within budget realities.
THE CANDIDATE
The ideal candidate will possess the following knowledge, experience, skills, and attributes:
Business degree in a relevant discipline. Professional designation(s) and/or MBA graduate.
Progressively more responsible and accountable senior management leadership experience in a similar capacity.
Strong knowledge of not-for-profit accounting principles, standards and regulations as established by the CRA and other such regulatory bodies.
Demonstrated knowledge and experience in financial planning and analysis.
Strong knowledge of HR Management principles, practices, standards, and relevant legislation.
Good conceptual knowledge of IT infrastructure and awareness of emerging technologies.
Credibility as a strategic leader with the skills to build, implement and manage the infrastructure of a regulatory organization.
Demonstrated superior business and management acumen with solid understanding of public policy and government relations.
Demonstrated credibility in upholding and modeling the organization’s core values.
Experience with senior-level employee management, human resources, and with business, financial and operational planning
Proven skills, expertise, and confidence to work effectively with a Board of Directors.
Expert in building partnerships and strategic alliances and skilled in working with a diverse range of stakeholders – internally and externally, exercising tact and diplomacy in different settings, remaining focused, modeling impeccable integrity and displaying a positive attitude in the face of pressure.
Results-driven with a proven track record of translating strategy into action and delivering superior results.
Excellent analytical, problem-solving, negotiation and conflict resolution skills.
Excellent judgment, decisiveness, business intuition and common sense.
Excellent team leadership, coaching, project management and mentoring skills and the ability to work in an open and consultative manner with others and accomplish goals through influence management and motivation.
Strong work ethic with the ability to handle a variety of interest groups and manage multiple tasks and competing priorities.
Strong presentation, written and verbal communication skills, with the ability to collaborate with, influence, engage and persuade internal and external partners, and provide appropriate representation for the organization.
Organized and detail-orientated, able to work well under deadlines in a changing environment.
The RHRA has a diverse workforce and is an equal opportunity employer. The RHRA welcomes and encourages applications from people with disabilities and, accommodations are available on request for candidates taking part in all aspects of the selection process.
CONTACT INFORMATION
If you are interested in being considered for this exciting and challenging executive leadership opportunity , please submit your expression of interest (cover letter and current resume) by email to Lindsay Millard, Senior Consultant, at lindsay.millard@lhhknightsbridge.com with “RHRA CCSO” in the subject line.
Should you have any questions regarding this opportunity, please contact a member of the Search Project Team:
Janice Kussner, Partner
janice.kussner@lhhknightsbridge.com
416-640-4313
Glenda Goodman, Director Search Operations
glenda.goodman@lhhknightbsridge.com
416-640-4308
Lindsay Millard, Senior Consultant
lindsay.millard@lhhknightsbridge.com
416-928-4573
About LHH Knightsbridge – www.lhhknightsbridge.com
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Client Organization: Retirement Homes Regulatory Authority
Position Title: Chief Corporate Services Officer
Reports To: CEO/Registrar
Location: Toronto, Ontario
THE ORGANIZATION
The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 750 retirement homes where over 60,000 seniors live. The RHRA is an agent for positive change, by working with the retirement homes sector to increase the protection, safety and well-being of our aging population.
The RHRA administers the Retirement Homes Act, 2010, which involves licensing homes, educating licensees, consumers and the public about the standards regulating retirement homes, carrying out inspections of retirement homes, and taking compliance and enforcement action as needed. The RHRA’s guiding principle is that a retirement home should be a place where residents live with dignity, respect, privacy and autonomy, in security, safety and comfort and can make informed choices about their care options.
THE OPPORTUNITY
The RHRA is on a transformational journey at a time that represents a significant inflection point for the organization. The Chief Corporate Services Officer (CCSO) is a newly created position.The CCSO is an executive-level role serving as a leader within the senior management team. Working closely with the CEO/Registrar and the Deputy Registrar, the CCSO is responsible for executive leadership of all corporate functions of the RHRA and is a key contributor to the development and implementation of the organization’s strategic goals. This includes leading the planning, development and maturation of the organization’s corporate functions of Finance, Human Resources, Information Systems, and Project Management Office, and overseeing execution of corporate plans and key initiatives. The CCSO role will play an active role in supporting the CEO/Registrar with Board matters, and engagement with external stakeholders including Government where appropriate.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Strategy, Vision and Leadership
Plays a key role working with the CEO in the strategic management process of the overall organization; identifying and assessing strategic issues; participating in strategic discussion, planning and resource allocation, providing recommendations and managing strategic initiatives.
Supports and advises the CEO and Board and other key members of senior leadership on operational planning, budgeting, priorities and policy matters related to any and all of the organization’s corporate services, working collaboratively to ensure that programs and activities operate in a fiscally and legally responsible manner - consistently and ethically, within the mission and values of the RHRA.
Provides effective and inspiring leadership, promoting and advocating for a culture of corporate accountability, performance measurement and service excellence.
Supports continued development of a positive organizational culture leading by example and through purposeful organizational development practices.
As assigned, establishes and maintains good relationships with external partners/stakeholders to understand and influence their activities and promote and enhance the organization’s goals and reputation.
Represents the RHRA with external partners/stakeholders and in supplier and/or other partner agency negotiations; possesses binding signing authority as assigned.
Monitors all legislation relevant to the scope of this role to ensure that the organization is compliant.
2. Finance & Administration
Oversees all financial and business planning activities, including oversight of financial strategy and fees, alternative revenue initiatives, and all annual budget and business plan processes and reporting.
Develops, implements and oversees management of financial processes, systems, tools, policies, internal controls, and reporting and tracking systems, to ensure the effective management of the organization’s finances.
Oversees reporting, leading the monitoring of organizational performance metrics and financial reporting to ensure viable operations. In addition this role will play a key role in assessing the organization for efficient use of resources, and value for money across all functions.
Advises the Board and CEO on financial planning, investments and cash flow, priorities and policy matters in a timely manner.
Accountable for the development and implementation of the RHRA’s fee policy and schedule to assure sustainability of the organization.
Provides overall oversight of the external audit process, liaising with the Board, Audit Committee, and other relevant stakeholders as necessary.
Oversees investment policy and approach for managing cash and reserve funds.
Either directly, or through the Controller, acts as the management liaison to the Finance, Audit and Human Resources Committee, effectively communicating and presenting critical matters at meetings.
3. Human Resources
Oversees the development and implementation of HR policies, procedures, programs, systems and tools, to assure the attraction and retention of high-performing, compliant and engaged personnel to effectively carry-out the RHRA mandate.
Oversees workforce planning, and the design and implementation of a cost-effective and efficient organizational structure, building organization and staff capacity to execute the RHRA strategy.
Oversees the planning, design and administration of the organization’s total rewards, performance management, and training and development programs, in accordance with best practices that assure market competitiveness, internal equity, a high-performing culture, and the development of staff to achieve full-potential in alignment with organizational goals.
Oversees the negotiation and management of benefits and retirement savings plans.
Oversees the HR practices related to recruitment, selection, on-boarding and orientation processes to support the employment of ‘best fit’ personnel to carry out the organization’s mission.
Oversees the development and execution of the RHRA Health and Safety program to assure compliance and the safety of employees.
Oversees and ensures compliance with statutory and non-statutory reporting and filing requirements.
Either directly, or through the Director HR, acts as the management liaison to the Finance, Audit and Human Resources Committee, effectively communicating and presenting critical matters at meetings
4. Information Technology
Oversees the development and implementation of the RHRA’s Information Technology strategy, policies and processes to ensure effective use of the organization’s technology resources in compliance with data privacy rules and which assures the preservation of equipment and data.
Accountable for the planning and deployment of reliable, secure, and cost-effective IT infrastructure and capital-intensive initiatives.
Oversees the integration of corporate administrative policies and practices optimally using available technology that encourage efficient operation, high standards of accuracy and institutional knowledge management, and internal reporting.
Ensures that appropriate and secure technology infrastructure and systems are in place and adequately maintained to support effective and efficient RHRA operations.
5. Project Management Office
Accountable for the mandate of the organization’s Project Management Office
Enables organizational change through a consistent, streamlined, well-managed and risk-mitigated approach to the execution of key organizational projects.
Oversees the development and implementation of the relevant policies and procedures both within the PMO and acts as a champion to support consistent project management practices across the organization.
Provides an executive oversight to all projects within the organization to ensure dependencies are identified, managed, and leveraged.
Oversees the development and communication of project metrics as they pertain to corporate resource usage, organizational productivity, efficiency and effectiveness, and business value to the organization.
6. Procurement, Records Management, Facilities Management
Oversees the development and implementation of the relevant RHRA policies and procedures to align with public sector practices, attainment of best practices and standards, cost-effective, efficient business operations and, that personnel and financial and operational information is secure and stored in compliance with current legislation.
Oversees an ethical procurement process to ensure that the best value for products and services are achieved for the organization according to policy.
Oversees the function of facilities management, including all related aspects necessary for effective operations, including an emphasis on cultural and procedural integration forming organizational norms of behaviour and practice.
Oversees the management of all contracts, leases and other financial commitments.
Oversees the development and execution of service level agreements with suppliers and 3rd party vendors who are responsible for program delivery and/or related services.
7. Staff Management
Leads a high-performing team through embodying the values of the RHRA, leading by example, setting operational and/or performance goals for each service unit that are aggressive, achievable and tied to long term goals, effectively managing group efforts and performance, meeting regularly with functional unit leads to ensure that objectives and priorities are clear and efforts are coordinated.
Acts as a mentor and facilitator to create and sustain a co-operative and supportive team environment through the sharing of information, actively working with staff to provide training and empowering them to attain optimal work performance with a high level of accountability to the unit, personal responsibility and self-management.
Promotes a culture of high performance and continuous improvement that values learning and a commitment to service.
Establishes and monitors staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
8. Continuous Improvement of Processes/Practices of the RHRA
Develops, implements, and leads a continuous quality improvement process throughout program and corporate service areas, identifying best practices, focusing on standards of measurement, internal controls, systems/process development/improvement and operational effectiveness, within budget realities.
THE CANDIDATE
The ideal candidate will possess the following knowledge, experience, skills, and attributes:
Business degree in a relevant discipline. Professional designation(s) and/or MBA graduate.
Progressively more responsible and accountable senior management leadership experience in a similar capacity.
Strong knowledge of not-for-profit accounting principles, standards and regulations as established by the CRA and other such regulatory bodies.
Demonstrated knowledge and experience in financial planning and analysis.
Strong knowledge of HR Management principles, practices, standards, and relevant legislation.
Good conceptual knowledge of IT infrastructure and awareness of emerging technologies.
Credibility as a strategic leader with the skills to build, implement and manage the infrastructure of a regulatory organization.
Demonstrated superior business and management acumen with solid understanding of public policy and government relations.
Demonstrated credibility in upholding and modeling the organization’s core values.
Experience with senior-level employee management, human resources, and with business, financial and operational planning
Proven skills, expertise, and confidence to work effectively with a Board of Directors.
Expert in building partnerships and strategic alliances and skilled in working with a diverse range of stakeholders – internally and externally, exercising tact and diplomacy in different settings, remaining focused, modeling impeccable integrity and displaying a positive attitude in the face of pressure.
Results-driven with a proven track record of translating strategy into action and delivering superior results.
Excellent analytical, problem-solving, negotiation and conflict resolution skills.
Excellent judgment, decisiveness, business intuition and common sense.
Excellent team leadership, coaching, project management and mentoring skills and the ability to work in an open and consultative manner with others and accomplish goals through influence management and motivation.
Strong work ethic with the ability to handle a variety of interest groups and manage multiple tasks and competing priorities.
Strong presentation, written and verbal communication skills, with the ability to collaborate with, influence, engage and persuade internal and external partners, and provide appropriate representation for the organization.
Organized and detail-orientated, able to work well under deadlines in a changing environment.
The RHRA has a diverse workforce and is an equal opportunity employer. The RHRA welcomes and encourages applications from people with disabilities and, accommodations are available on request for candidates taking part in all aspects of the selection process.
CONTACT INFORMATION
If you are interested in being considered for this exciting and challenging executive leadership opportunity , please submit your expression of interest (cover letter and current resume) by email to Lindsay Millard, Senior Consultant, at lindsay.millard@lhhknightsbridge.com with “RHRA CCSO” in the subject line.
Should you have any questions regarding this opportunity, please contact a member of the Search Project Team:
Janice Kussner, Partner
janice.kussner@lhhknightsbridge.com
416-640-4313
Glenda Goodman, Director Search Operations
glenda.goodman@lhhknightbsridge.com
416-640-4308
Lindsay Millard, Senior Consultant
lindsay.millard@lhhknightsbridge.com
416-928-4573
About LHH Knightsbridge – www.lhhknightsbridge.com
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
St. Joseph's Healthcare Hamilton
Corporate Profile As a premier academic and research healthcare organization, St. Joseph’s Healthcare Hamilton (SJHH) is committed to making a difference in people’s lives and creating a lasting future for our community through integrated health services and internationally recognized programs. Our threefold mission is to provide dynamic research,
revolutionary methods in health sciences education, and the highest standard of clinical care in a spirit of compassion, innovation and commitment.
SJHH is a member of the St. Joseph’s Health System (SJHS), and is affiliated with McMaster University, Mohawk College.
SJHH has earned a national reputation for outstanding patient care and innovative medical and surgical treatments. The Hospital is particularly well known for excellence in respiratory care, kidney and urinary care, mental health and addictions, surgical services, cancer surgery and women’s and infants’ care.
Role Profile As a senior leader, the Chief Risk & Privacy Officer (CRPO) provides expert advice, leadership and support to stakeholders across St. Joseph’s Healthcare Hamilton (SJHH) in the effective management of enterprise risks, protection of privacy, and appropriate access to information. Building on the organization’s existing Enterprise Risk Management program, the CRPO drives ongoing program enhancements to support the robust ongoing identification, reporting, assessment, and mitigation of risks, in accordance with leading practices. The CRPO is responsible for the Hospital’s privacy and information access program, which supports the protection of privacy and enables appropriate sharing and access to information to meet business requirements. The CRPO is integral to the collaborative design and implementation of SJHH’s innovative cross-organizational healthcare delivery and digital information sharing initiatives, enabling appropriate rights of access to information while ensuring protection of privacy. The CRPO is also responsible for key corporate services and functions required for effective risk management, including legal, insurance, internal audit and collaborating with St. Joseph Health System (SJHS) member organizations on risk and privacy activities.
Enterprise Risk Management
Oversee the Hospital’s Enterprise Risk Management (ERM) program to support comprehensive and rigorous management of organizational risks.
Lead and direct ERM processes and resources, including ongoing enhancements to support robust ongoing identification, reporting, assessment, and mitigation of risks, in accordance with leading practices.
Oversee the systematic management of all risk incidents, working in close collaboration with the Quality, Safety & Patient Relations department and the Medical Affairs Office to support management of clinical incidents involving legal and insurance resources.
Lead development and delivery of ERM reports to SJHH senior leaders, Board and Committees and coordinate reports from SJHS member organizations to SJHS Board and Committees.
Privacy
Oversee the Hospital’s privacy and information access program to support protection of privacy and enable appropriate sharing and access to information to meet business requirements.
Lead and direct the ongoing implementation of policies and procedures to support compliance under PHIPA and FIPPA within SJHH and in the course of working with other healthcare organizations, government ministries and agencies, community partners, researchers and third parties.
Act as the delegated head of the institution responsible for FIPPA compliance and decision making in respect of FIPPA requests, advise key stakeholders and direct activities relating to release of information.
Act as primary liaison with the Information and Privacy Commissioner/Ontario (IPC), direct and oversee management of potential or actual privacy breaches, including notification of affected parties, manage response to complaints or requests for review by the IPC, and argue appeals of access decisions in oral and written submissions before the IPC.
Advise stakeholders and direct activities relating to Privacy Impact Assessments and contract provisions, to enable appropriate collection, use, and sharing of information within and beyond the Hospital, in compliance with PHIPA.
Coordinate ongoing privacy reporting from SJHS member organizations to SJHS Board and Committees.
Insurance/Claims Management/Legal
Oversee the Hospital’s insurance program as an integral part of the organization’s ERM program. Promote and facilitate awareness and optimal use of insurance products, services, and resources across the Hospital, to support management and mitigation of financial and reputational exposures.
Oversee the Hospital’s claims management process to ensure effective defense and settlement of medical and corporate liability, as well as property claims. Lead and direct key activities and consultations with hospital stakeholders, legal counsel and insurers. In close collaboration with the Medical Affairs Office and the Quality, Safety & Patient Experience Department, direct management of medical-legal and clinical incident claims.
Oversee the Hospital’s legal services requirements and resources to support appropriate and efficient access to legal resources required for both general corporate and specialized service needs. Act as primary contact and manage relationships with contracted legal firms, including leading the ongoing evaluation and effective use of legal services
Qualifications:
Minimum 7-10 years progressive management experience in Enterprise Risk, Privacy and Information Access in a Healthcare setting
Undergraduate degree in a related field. Degree in law/legal training is an asset
Risk Management certification from a recognized program (e.g. OHA certificate in Risk Management, Canadian Risk Management designation, Certified Patient Safety Specialist, ASHRM (American Society for Healthcare Risk Management), etc.) preferred
CIPP or CIPP/C in good standing with IAPP (International Association of Privacy Professionals)
Strong working knowledge of the Health Care Consent Act, Public Hospital Act, Mental Health Act, Excellent Care for All Act, Quality of Care Information Protection Act, PHIPA, FIPPA, and data sharing provisions in other applicable legislation
Excellent grasp of data governance
Ability to provide practical solutions to address complex privacy and information access issues
Experience reviewing project materials, data architecture and advising interdisciplinary teams on privacy and risk management in the execution of Digital Health projects and programs
Knowledge and experience working with insurance providers and working with key stakeholders to ensure the scope and quality of services, coverage, and support meet business requirements
Excellent oral and written skills with experience presenting and engaging directly with senior leaders and governors, including providing trusted, practical advice in a corporate and/or healthcare environment
Experience advising and assisting senior management in preparing for public appearances and hearings related to privacy, information access and disclosure
Experience reviewing contracts and service level agreements and participating in contract negotiations
Experience tracking and reviewing changes to legislation and regulations, determine impacts on the business and ensure ongoing compliance and risk mitigation
Understanding of disclosure and production requirements for legal proceedings
Judgement and experience to determine which legal matters are to be handled internally and those which should be assigned to external counsel and experience overseeing the efficient and effective provision and high quality of legal services to the organization
Hours Monday - Friday days
Corporate Profile As a premier academic and research healthcare organization, St. Joseph’s Healthcare Hamilton (SJHH) is committed to making a difference in people’s lives and creating a lasting future for our community through integrated health services and internationally recognized programs. Our threefold mission is to provide dynamic research,
revolutionary methods in health sciences education, and the highest standard of clinical care in a spirit of compassion, innovation and commitment.
SJHH is a member of the St. Joseph’s Health System (SJHS), and is affiliated with McMaster University, Mohawk College.
SJHH has earned a national reputation for outstanding patient care and innovative medical and surgical treatments. The Hospital is particularly well known for excellence in respiratory care, kidney and urinary care, mental health and addictions, surgical services, cancer surgery and women’s and infants’ care.
Role Profile As a senior leader, the Chief Risk & Privacy Officer (CRPO) provides expert advice, leadership and support to stakeholders across St. Joseph’s Healthcare Hamilton (SJHH) in the effective management of enterprise risks, protection of privacy, and appropriate access to information. Building on the organization’s existing Enterprise Risk Management program, the CRPO drives ongoing program enhancements to support the robust ongoing identification, reporting, assessment, and mitigation of risks, in accordance with leading practices. The CRPO is responsible for the Hospital’s privacy and information access program, which supports the protection of privacy and enables appropriate sharing and access to information to meet business requirements. The CRPO is integral to the collaborative design and implementation of SJHH’s innovative cross-organizational healthcare delivery and digital information sharing initiatives, enabling appropriate rights of access to information while ensuring protection of privacy. The CRPO is also responsible for key corporate services and functions required for effective risk management, including legal, insurance, internal audit and collaborating with St. Joseph Health System (SJHS) member organizations on risk and privacy activities.
Enterprise Risk Management
Oversee the Hospital’s Enterprise Risk Management (ERM) program to support comprehensive and rigorous management of organizational risks.
Lead and direct ERM processes and resources, including ongoing enhancements to support robust ongoing identification, reporting, assessment, and mitigation of risks, in accordance with leading practices.
Oversee the systematic management of all risk incidents, working in close collaboration with the Quality, Safety & Patient Relations department and the Medical Affairs Office to support management of clinical incidents involving legal and insurance resources.
Lead development and delivery of ERM reports to SJHH senior leaders, Board and Committees and coordinate reports from SJHS member organizations to SJHS Board and Committees.
Privacy
Oversee the Hospital’s privacy and information access program to support protection of privacy and enable appropriate sharing and access to information to meet business requirements.
Lead and direct the ongoing implementation of policies and procedures to support compliance under PHIPA and FIPPA within SJHH and in the course of working with other healthcare organizations, government ministries and agencies, community partners, researchers and third parties.
Act as the delegated head of the institution responsible for FIPPA compliance and decision making in respect of FIPPA requests, advise key stakeholders and direct activities relating to release of information.
Act as primary liaison with the Information and Privacy Commissioner/Ontario (IPC), direct and oversee management of potential or actual privacy breaches, including notification of affected parties, manage response to complaints or requests for review by the IPC, and argue appeals of access decisions in oral and written submissions before the IPC.
Advise stakeholders and direct activities relating to Privacy Impact Assessments and contract provisions, to enable appropriate collection, use, and sharing of information within and beyond the Hospital, in compliance with PHIPA.
Coordinate ongoing privacy reporting from SJHS member organizations to SJHS Board and Committees.
Insurance/Claims Management/Legal
Oversee the Hospital’s insurance program as an integral part of the organization’s ERM program. Promote and facilitate awareness and optimal use of insurance products, services, and resources across the Hospital, to support management and mitigation of financial and reputational exposures.
Oversee the Hospital’s claims management process to ensure effective defense and settlement of medical and corporate liability, as well as property claims. Lead and direct key activities and consultations with hospital stakeholders, legal counsel and insurers. In close collaboration with the Medical Affairs Office and the Quality, Safety & Patient Experience Department, direct management of medical-legal and clinical incident claims.
Oversee the Hospital’s legal services requirements and resources to support appropriate and efficient access to legal resources required for both general corporate and specialized service needs. Act as primary contact and manage relationships with contracted legal firms, including leading the ongoing evaluation and effective use of legal services
Qualifications:
Minimum 7-10 years progressive management experience in Enterprise Risk, Privacy and Information Access in a Healthcare setting
Undergraduate degree in a related field. Degree in law/legal training is an asset
Risk Management certification from a recognized program (e.g. OHA certificate in Risk Management, Canadian Risk Management designation, Certified Patient Safety Specialist, ASHRM (American Society for Healthcare Risk Management), etc.) preferred
CIPP or CIPP/C in good standing with IAPP (International Association of Privacy Professionals)
Strong working knowledge of the Health Care Consent Act, Public Hospital Act, Mental Health Act, Excellent Care for All Act, Quality of Care Information Protection Act, PHIPA, FIPPA, and data sharing provisions in other applicable legislation
Excellent grasp of data governance
Ability to provide practical solutions to address complex privacy and information access issues
Experience reviewing project materials, data architecture and advising interdisciplinary teams on privacy and risk management in the execution of Digital Health projects and programs
Knowledge and experience working with insurance providers and working with key stakeholders to ensure the scope and quality of services, coverage, and support meet business requirements
Excellent oral and written skills with experience presenting and engaging directly with senior leaders and governors, including providing trusted, practical advice in a corporate and/or healthcare environment
Experience advising and assisting senior management in preparing for public appearances and hearings related to privacy, information access and disclosure
Experience reviewing contracts and service level agreements and participating in contract negotiations
Experience tracking and reviewing changes to legislation and regulations, determine impacts on the business and ensure ongoing compliance and risk mitigation
Understanding of disclosure and production requirements for legal proceedings
Judgement and experience to determine which legal matters are to be handled internally and those which should be assigned to external counsel and experience overseeing the efficient and effective provision and high quality of legal services to the organization
Hours Monday - Friday days
Peel Regional Police
Specialist—Healthy Lifestyle
One (1) temporary, full-time position
Is your health/wellness expertise supported by a focus on overall lifestyle wellness theories and practices? Does your experience include a focus on new health and wellness trends? If so, this is a great time to join Peel Regional Police—one of Canada’s most progressive police services.
As the Specialist—Healthy Lifestyle, you’ll be responsible for supporting the development, delivery and evaluation of all health promotion-based activities for Peel Police within the Fitness and Healthy Lifestyle Unit.
RESPONSIBILITIES
More specifically, as the Specialist—Healthy Lifestyle, you will:
Develop Healthy Lifestyle targets by utilizing existing data from within the organization including Health Risk Appraisal data along with relevant research on health risks to create a yearly prevention plan.
Perform individual wellness assessments for employees including the design of a wellness plan, providing referrals to health professionals or resources and initiation of regular follow-ups to help with adherence and support.
Present information on coping with shiftwork, wellness basics, sleep, nutrition, etc. to employees and family members. Provide initial and ongoing coaching and support for issues including blood pressure and blood cholesterol monitoring, regular weigh-ins, teaching resiliency-based activities required for mental health and/or stress coping, lifestyle issues.
Identify, facilitate and evaluate external vendors with proactive prevention programs that support wellness topics such as cardiovascular disease prevention, weight management, stress management, healthy eating, injury prevention and smoking cessation. Co-ordinate, facilitate and evaluate the Health Professionals Awareness Program and on-site health screening clinics.
Co-ordinate specialized activity class instruction (e.g. Tai Chi, Warrior Yoga, Mindfulness and Mediation, etc.) including the sourcing of appropriate specialists, determining suitability, tracking payment by participants and verifying invoices prior to payment.
Assist in the development, delivery, and evaluation of incentive-based programs that include wellness activities structured to motivate positive behaviour change (e.g. Target Life, Arterial Pursuit, 12 Days of Wellness, etc.)
Assist in the planning, coordination and delivery of the Children’s Program and Youth Leadership Program.
Contribute to the preparation of the healthy lifestyle budget, prepare requisitions for the purchase of supplies, and make projections for new activities to be presented in the overall Fitness & Healthy Lifestyle Unit budget.
Complete daily tracking of data and compiles statistics for annual reporting.
Design promotions to increase awareness, education, satisfaction, adherence and attendance for healthy lifestyle programs.
Research new wellness trends with a particular focus on behavior modification to improve health outcomes and the application of new technologies to engage employees.
Performs additional duties as assigned.
QUALIFICATIONS
In the role of Specialist—Healthy Lifestyle , you will apply the following education, experience and skills:
A University degree in Health Sciences, Health Promotion, Psychology, Physical Education/Kinesiology or a wellness-related field or an equivalent combination of education and related work experience.
Certificate/Diploma in Workplace Wellness and/or Health Promotion.
First Aid/CPR Certification.
A minimum of 2 years of experience working with adults in a corporate or community wellness environment specializing in a minimum of four of the following areas: occupational wellness; spiritual wellness; emotional wellness; financial wellness; physical wellness; family wellness; social wellness; intellectual wellness; health coaching; health data analysis and/or marketing and promotion in a wellness setting.
A demonstrated commitment to healthy, active living through personal involvement in a wellness-focused lifestyle.
Additional experience working with children and/or adolescent youth and/or families and/or emergency service personnel preferred.
Demonstrated intermediate knowledge of related computer applications pertinent to the function.
Demonstrated planning and organization skills.
Effective oral communication and interpersonal skills.
Demonstrated written communication skills.
Demonstrated training and presentation skills.
Valid Ontario Driver's License (Class G) with full driving privileges.
Valid Ontario Police Fitness Award (Pin Test).
APPLICATION TESTS
Applicants will be required to successfully complete the following tests:
MS Excel
Filing
Grammar
MS Outlook
MS Powerpoint
Spelling
Vocabulary
MS Word
PIN (Fitness) Test
Driver Evaluations
The wage for this temporary, full-time positions is $25.92 to $40.65 per hour.
Peel Regional Police is committed to ensuring the health and wellness of its employees and offers many programs and services in support of work-life balance and both personal and professional wellness. From wellness protection for you and your family, to state-of-the-art fitness facilities available to you free of charge, to structured programs to nurture your intellectual, physical and emotional wellness, we’ve got you covered.
Peel Regional Police , the second largest municipal police service in Ontario, polices the cities of Mississauga and Brampton (population 1,346,000) and serves the 44 million travellers who pass through Toronto Pearson International Airport annually.
Peel Regional Police is acknowledged as one of Canada’s most progressive police services. A proactive approach to problem-solving, a dedication to professional excellence and a reputation for making the community a better place in which to live and work – these are the hallmarks of Peel Regional Police.
Qualified persons should apply online at www.peelpolice.ca , referencing Job ID #303187 , by Tuesday, April 6, 2021 . No agency contact and/or referrals, please. Successful applicants will be contacted via email.
Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to, police checks with local, provincial and out-of-country law enforcement agencies, if required, education credentials, credit and financial inquiries, and personal and work references.
Specialist—Healthy Lifestyle
One (1) temporary, full-time position
Is your health/wellness expertise supported by a focus on overall lifestyle wellness theories and practices? Does your experience include a focus on new health and wellness trends? If so, this is a great time to join Peel Regional Police—one of Canada’s most progressive police services.
As the Specialist—Healthy Lifestyle, you’ll be responsible for supporting the development, delivery and evaluation of all health promotion-based activities for Peel Police within the Fitness and Healthy Lifestyle Unit.
RESPONSIBILITIES
More specifically, as the Specialist—Healthy Lifestyle, you will:
Develop Healthy Lifestyle targets by utilizing existing data from within the organization including Health Risk Appraisal data along with relevant research on health risks to create a yearly prevention plan.
Perform individual wellness assessments for employees including the design of a wellness plan, providing referrals to health professionals or resources and initiation of regular follow-ups to help with adherence and support.
Present information on coping with shiftwork, wellness basics, sleep, nutrition, etc. to employees and family members. Provide initial and ongoing coaching and support for issues including blood pressure and blood cholesterol monitoring, regular weigh-ins, teaching resiliency-based activities required for mental health and/or stress coping, lifestyle issues.
Identify, facilitate and evaluate external vendors with proactive prevention programs that support wellness topics such as cardiovascular disease prevention, weight management, stress management, healthy eating, injury prevention and smoking cessation. Co-ordinate, facilitate and evaluate the Health Professionals Awareness Program and on-site health screening clinics.
Co-ordinate specialized activity class instruction (e.g. Tai Chi, Warrior Yoga, Mindfulness and Mediation, etc.) including the sourcing of appropriate specialists, determining suitability, tracking payment by participants and verifying invoices prior to payment.
Assist in the development, delivery, and evaluation of incentive-based programs that include wellness activities structured to motivate positive behaviour change (e.g. Target Life, Arterial Pursuit, 12 Days of Wellness, etc.)
Assist in the planning, coordination and delivery of the Children’s Program and Youth Leadership Program.
Contribute to the preparation of the healthy lifestyle budget, prepare requisitions for the purchase of supplies, and make projections for new activities to be presented in the overall Fitness & Healthy Lifestyle Unit budget.
Complete daily tracking of data and compiles statistics for annual reporting.
Design promotions to increase awareness, education, satisfaction, adherence and attendance for healthy lifestyle programs.
Research new wellness trends with a particular focus on behavior modification to improve health outcomes and the application of new technologies to engage employees.
Performs additional duties as assigned.
QUALIFICATIONS
In the role of Specialist—Healthy Lifestyle , you will apply the following education, experience and skills:
A University degree in Health Sciences, Health Promotion, Psychology, Physical Education/Kinesiology or a wellness-related field or an equivalent combination of education and related work experience.
Certificate/Diploma in Workplace Wellness and/or Health Promotion.
First Aid/CPR Certification.
A minimum of 2 years of experience working with adults in a corporate or community wellness environment specializing in a minimum of four of the following areas: occupational wellness; spiritual wellness; emotional wellness; financial wellness; physical wellness; family wellness; social wellness; intellectual wellness; health coaching; health data analysis and/or marketing and promotion in a wellness setting.
A demonstrated commitment to healthy, active living through personal involvement in a wellness-focused lifestyle.
Additional experience working with children and/or adolescent youth and/or families and/or emergency service personnel preferred.
Demonstrated intermediate knowledge of related computer applications pertinent to the function.
Demonstrated planning and organization skills.
Effective oral communication and interpersonal skills.
Demonstrated written communication skills.
Demonstrated training and presentation skills.
Valid Ontario Driver's License (Class G) with full driving privileges.
Valid Ontario Police Fitness Award (Pin Test).
APPLICATION TESTS
Applicants will be required to successfully complete the following tests:
MS Excel
Filing
Grammar
MS Outlook
MS Powerpoint
Spelling
Vocabulary
MS Word
PIN (Fitness) Test
Driver Evaluations
The wage for this temporary, full-time positions is $25.92 to $40.65 per hour.
Peel Regional Police is committed to ensuring the health and wellness of its employees and offers many programs and services in support of work-life balance and both personal and professional wellness. From wellness protection for you and your family, to state-of-the-art fitness facilities available to you free of charge, to structured programs to nurture your intellectual, physical and emotional wellness, we’ve got you covered.
Peel Regional Police , the second largest municipal police service in Ontario, polices the cities of Mississauga and Brampton (population 1,346,000) and serves the 44 million travellers who pass through Toronto Pearson International Airport annually.
Peel Regional Police is acknowledged as one of Canada’s most progressive police services. A proactive approach to problem-solving, a dedication to professional excellence and a reputation for making the community a better place in which to live and work – these are the hallmarks of Peel Regional Police.
Qualified persons should apply online at www.peelpolice.ca , referencing Job ID #303187 , by Tuesday, April 6, 2021 . No agency contact and/or referrals, please. Successful applicants will be contacted via email.
Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to, police checks with local, provincial and out-of-country law enforcement agencies, if required, education credentials, credit and financial inquiries, and personal and work references.
