Over 15 years of progressive executive administration and operational management experience within a multi-site hospital/healthcare environment. I have an established expertise in operational excellence and developing integrated systems to support the high functionality of clinical/research care programs and their teams. As a dynamic executive, I have a proven track record of launching and developing innovative programs (projects) and initiatives that drive incremental business growth, organizational innovation, and high revenue generation. As a strategic leader, I am skilled in championing change and promoting collaboration to foster internal/external partnerships and achieve a positive organizational culture and vision.
Provides critically important oversight of operational and strategic leadership for this multi-site organization, including Human Resources, Information Technology, Quality/Safety/Risk, Finance, Capital Planning, and overall Operational Performance Excellence (lean six sigma) across the organization. Works in collaboration with other senior leadership to establish and implement new innovative service programs such as transitional care programs in partnership with Sickkids and Holland Bloorview, as well as Adult long term care services in partnership with Reena. Also, leading future growth opportunities for program expansion with capital planning initiatives to build new facilities with integrated innovative AI/IT smart technology in the greater Toronto area. Manage a team of 22+ employees, including selection, hiring, training, and performance review; as well as oversight of Human Resource practices/policies/services for the entire organization (approx. 220+). Since 2022 I have led and managed exponential growth as a result of implemented strategies, such as an increase in organizational staff from 120 employees (2021) to 220 employees (2024), organizational funding from $5M (2021) to $20M (2024), and IT advancements from a paper based organization (2021) to fully electronic software integration with HRIS, Electronic Invoicing/Financial System, automatic scheduling system (Workforce Edge), eMAR, and EPIC (in progress); Human Resources, IT and Finance Department is within my portfolio.
across multiple sites (Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals) and create a holistic service center; previously known as Department of Psychiatry. Spearheaded and executed strategic projects to advance the Departments mission and objective to centralize its core clinical services, increase research representation and develop partnerships and branding. A focus on six-sigma lean process development, workflow analysis, data capturing methods, information technology development, and identifying specific custom benchmarks all to improve efficiency, provide standardized workflow and monitoring productivity for future growth. As well as provided fiscal management of Operational accounts, Philanthropy, Ministry of Health, LHIN, and Research Funding; and providing guidance, coordination and presenting funding proposals (philanthropy) for multiple stakeholders. Spearheaded the integration of a large-scale Depression service center that delivers rapid integrated holistic care to clients. Managed a team of 43+ employees, including selection, hiring, training, and performance review; as well as oversight of Physicians and other clinical care teams within the Department (approx. 200+)
