Victoria Hagens

  • Director or Senior Manager
  • Apr 28, 2022
Full time

Personal Summary

I have worked in Ontario’s healthcare system for over 14 years (@ Cancer Care Ontario and Ontario Health), with the last 10+ years in progressive management roles focused on system performance and accountability, stakeholder relationship management, and provincial program implementation.  In these years, I’ve had the honour of contributing to measurable improvements in cancer system performance, and I’ve led successful projects to implement new funded programs for Ontario. I’m now looking for new opportunities to apply my energy and experience to improving our healthcare system.

Work Experience

Group Manager, Regional Programs and Performance Management
Mar 2008 - Apr 2022 Ontario Health
  • Oversees a robust performance management system through which facilities and Regional Cancer Programs are held accountable to provincial targets for quality improvement.
  • Secretariat for the Provincial Funding Coordination Table at Ontario Health, coordinating funding deliverables and supporting accountability agreement planning.
  • Manages oversight and support for the implementation of the Ontario Cancer Plan 5 - a strategic plan for the cancer system.
  • Responsible for facilitating effective two-way communication between Ontario Health and the leadership of the Regional Cancer Programs, as well connections with other partner organizations.
  • Leads an annual, multi-stakeholder process to determine the priorities for quality improvement in the cancer system and negotiate provincial targets for the Regional Cancer Programs.
  • Established a provincial program to advance heath equity by providing free outpatient accomodations to patients and their caregivers who travel long distances for stem cell transplantation.
  • Led the development and implementation of Cancer Care Ontario’s Issues and Crises Management Guidelines.
Group Manager, COVID-19 Testing Implementation
May 2020 - Nov 2020 Ontario Health
  • Led a team to support the implementation of Ontario’s COVID-19 testing strategy through regional engagement and KTE, policy translation, guidelines development, mobile testing and campaign coordination.
  • Contracted and managed two private vendors for urgent COVID-19 testing needs in priority populations.
  • Coordinated with several Ministries, OH Regions, and Public Health Ontario to establish COVID-19 testing implementation pilots and protocols for a variety of settings such as LTC and retirement homes, schools, truck stops, farms, and factories.


MA, Social Anthropology
Dalhousie University