Trillium Health Partners
Position: Manager, Employee Relations
Status: Permanent, Full Time
Department: Human Resources
Posted Date: Tuesday April 22, 2025 – Tuesday May 6, 2025 11:59pm EST
Base Rate: $106,450 - $159,650 (salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!
Guided by the strategic plan, the Manager, Employee Relations will manage the delivery of services in employee relations (ER), human resources administration and workforce planning that will enable the achievement of excellent patient care. Through this work, the Manager will be accountable for fostering a healthy, safe and respectful workplace culture that promotes THP’s core values of excellence, courage and compassion and drives service excellence.
RESPONSIBILITIES
Build the service delivery model for Employee relations team that is strategic, innovative and performance-focused and that delivers the right tools and supports to foster a healthy, safe, and respectful work environment.
Acts as a strategic partner in providing employee relations advice, support and guidance with respect to collective agreement, employee councils, policies and legislation interpretation/compliance to assist all divisions in achieving their operational goals;
Works with the Director of HR Services, Chief Human Resources Officer, and the Senior Leadership Team to develop the Hospital’s strategic bargaining direction;
Leads engagement with employee groups and union representatives that focuses on communication, planning and problem solving to ensure excellent employee and labour relations;
Supports Human Resources Business Partners in developing strong partnerships and strategic human resources solutions that support operational objectives and aligns with hospital values;
Supports the development of organization-wide leadership competency and skill in human resources management. This includes ensuring the appropriate level of training and development across all operations;
Develops and delivers on workforce planning strategies to ensure the level and skill mix of people are in place to effectively deliver operations;
Manages human resources scorecard in partnership with People services leaders to ensure effective service delivery;
Establishes key performance and service level agreements with internal clients that will drive strategy, efficiency, effective service delivery and positive constructive client relationships;
Works collaboratively with the People Services Leadership team to establish process standards that drive efficiency, clear accountability, and service quality;
Leads, coaches and develops the Employee Relations team to improve skills, knowledge, ability, and capability, encourage use of leading practices and demonstrate a passion for creating a culture defined by service excellence.
Demonstrates ability to collaborate with others including acting as an effective team player, expressing positive attitudes and expectations of others, engaging with others to obtain input and shares information, and builds links across and outside of THP
Manages and informs team members, continually demonstrates interpersonal sensitivity through recognition of impact of own behavior and that of others before reacting, management of emotions under difficult circumstances, demonstrates personal courage and resilience, effectively uses empathy, makes insightful assessments and possesses a high degree of humility and self-awareness
Outstanding written and verbal communications skills
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
College Diploma, Bachelor/Master's Degree in Human Resources related field or relevant work experience
Certified Human Resources Professional designation is an asset
3 – 5 years of experience in an employee relations or related field, ideally with large organizations, in roles that demonstrates steady progress and advancement with increasing responsibilities.
Strong leadership skills focused on results and teamwork, with a client service orientation.
Effective business, operational and service planning.
Strong cross-functional employee relations background.
Labour relations background an asset
Excellent communication skills (written and verbal).
Experience working in a large complex multiple partner and unionized environments
Demonstrates a high level of energy and “can do” perspective with a focus on continuous improvement and value add.
Has the ability to deal with ambiguity and be nimble in a complex environment.
Strong analytical skills with the ability to leverage metrics to support evidence-based decision making (through effective data story telling)
Notes to applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.
Position: Manager, Employee Relations
Status: Permanent, Full Time
Department: Human Resources
Posted Date: Tuesday April 22, 2025 – Tuesday May 6, 2025 11:59pm EST
Base Rate: $106,450 - $159,650 (salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!
Guided by the strategic plan, the Manager, Employee Relations will manage the delivery of services in employee relations (ER), human resources administration and workforce planning that will enable the achievement of excellent patient care. Through this work, the Manager will be accountable for fostering a healthy, safe and respectful workplace culture that promotes THP’s core values of excellence, courage and compassion and drives service excellence.
RESPONSIBILITIES
Build the service delivery model for Employee relations team that is strategic, innovative and performance-focused and that delivers the right tools and supports to foster a healthy, safe, and respectful work environment.
Acts as a strategic partner in providing employee relations advice, support and guidance with respect to collective agreement, employee councils, policies and legislation interpretation/compliance to assist all divisions in achieving their operational goals;
Works with the Director of HR Services, Chief Human Resources Officer, and the Senior Leadership Team to develop the Hospital’s strategic bargaining direction;
Leads engagement with employee groups and union representatives that focuses on communication, planning and problem solving to ensure excellent employee and labour relations;
Supports Human Resources Business Partners in developing strong partnerships and strategic human resources solutions that support operational objectives and aligns with hospital values;
Supports the development of organization-wide leadership competency and skill in human resources management. This includes ensuring the appropriate level of training and development across all operations;
Develops and delivers on workforce planning strategies to ensure the level and skill mix of people are in place to effectively deliver operations;
Manages human resources scorecard in partnership with People services leaders to ensure effective service delivery;
Establishes key performance and service level agreements with internal clients that will drive strategy, efficiency, effective service delivery and positive constructive client relationships;
Works collaboratively with the People Services Leadership team to establish process standards that drive efficiency, clear accountability, and service quality;
Leads, coaches and develops the Employee Relations team to improve skills, knowledge, ability, and capability, encourage use of leading practices and demonstrate a passion for creating a culture defined by service excellence.
Demonstrates ability to collaborate with others including acting as an effective team player, expressing positive attitudes and expectations of others, engaging with others to obtain input and shares information, and builds links across and outside of THP
Manages and informs team members, continually demonstrates interpersonal sensitivity through recognition of impact of own behavior and that of others before reacting, management of emotions under difficult circumstances, demonstrates personal courage and resilience, effectively uses empathy, makes insightful assessments and possesses a high degree of humility and self-awareness
Outstanding written and verbal communications skills
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
College Diploma, Bachelor/Master's Degree in Human Resources related field or relevant work experience
Certified Human Resources Professional designation is an asset
3 – 5 years of experience in an employee relations or related field, ideally with large organizations, in roles that demonstrates steady progress and advancement with increasing responsibilities.
Strong leadership skills focused on results and teamwork, with a client service orientation.
Effective business, operational and service planning.
Strong cross-functional employee relations background.
Labour relations background an asset
Excellent communication skills (written and verbal).
Experience working in a large complex multiple partner and unionized environments
Demonstrates a high level of energy and “can do” perspective with a focus on continuous improvement and value add.
Has the ability to deal with ambiguity and be nimble in a complex environment.
Strong analytical skills with the ability to leverage metrics to support evidence-based decision making (through effective data story telling)
Notes to applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.
Oak Valley Health
Land acknowledgement:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nishin-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands. We acknowledge that Indigenous Peoples were not asked to share their territory with settler populations and that we are all here as uninvited guests. We acknowledge and thank all generations of Indigenous Peoples across Turtle Island for their commitment, contributions, and protection of the land and its resources.
Who you are:
You are an innovative and patient centered individual who provides excellence within their profession
You are passionate about improving patient experience and using patient and family feedback to drive quality improvement
You are a team player with excellent communication, critical thinking and customer service skills
You have vision, flexibility, transparency, honesty and practicality
You are organized, accurate, able to multi task and meet deadlines
You support the patient experience, your colleagues and others cultural and spiritual beliefs
What we need:
Reporting to the VP and Chief Operating Officer and the Chief Communications and Experience Officer, the Director is a valued resource and peer for the broader leadership team across the organization.
Patient Experience
The role will provide strategic leadership, management and evaluation of the patient experience portfolio, aligned with the organization’s strategic plan. This will entail responsibility for leading the implementation of the organization’s Patient Experience Plan to strengthen patient experience organization-wide. Reaffirming 'patient experience' as a core business strategy will be the priority, and will call for the development and alignment of systems, processes and structures to support this foundational work.
The Director will work collaboratively with clinical and non-clinical teams, patients, families, and community partners to embed empathy, equity, and excellence into every aspect of care delivery. The role will require superior relationship building skills and significant experience in change management.
Strategy
You will guide the execution of our strategic plan, including the development and implementation of corporate strategies, performance metrics, and annual operating plans. Your leadership will ensure that all strategic initiatives, from day-to-day operations to large-scale transformation projects, are executed effectively and aligned with the hospital’s vision for the future.
The Director leads others toward the achievement of project goals through effectively communicating project vision, coordinating resources, advancing priorities, and promoting collaboration and commitment of key stakeholders. The Director supports project work groups and committees and is the key point person for achieving integration of project findings/recommendations.
What Can I Expect to Do?
Leads the development and implementation of a corporate approach to promote effective strategy execution and project development and implementation.
Establishes structure, processes and practices to prioritize projects with respect to time and resources to support implementation and to monitor and enable timely resource decisions
Ensures the effective cascades and implementation of initiatives properly align with corporate priorities.
Works with the broader leadership team to facilitate project planning and promote effective project management including collaboration with stakeholders, engagement of appropriate resources, facilitation of project activities, driving goal achievement, monitoring project plans, problem resolution and ensuring key deliverables are achieved within time lines and budget
Responsible for all aspects of the Patient Experience improvement effort including coordination of training, development and project management related to service culture change.
Champion the voice of patients and families in hospital planning, policies, and decision-making.
Collaborate with clinical leaders, frontline staff, and quality teams to co-design improvements that and support patient engagement and co-design work enhance patient satisfaction, communication, and engagement.
Oversee the collection, analysis, and reporting of patient feedback
Enhance and support patient engagement and co-design work
Foster a culture of service excellence through training, coaching, and leadership development.
Monitor and report on key patient experience metrics, supporting continuous quality improvement.
Engages all levels of the organization in the understanding and implementation of strategy and project execution while supporting the importance of accountability and outcomes
Collaborates and partners with internal departments and external stakeholders to advance integration and development of defined strategies
Effectively communicate to Senior Management the status of projects, including resources needed to be successful, roadblocks and opportunities, adherence to schedule, and likelihood to meet or exceed goals
Deliver presentations summarizing the status of strategic projects to various audiences.
Serves as a catalyst for change; actively involved in process and organizational change and development.
The Director will work collaboratively with the Communications team and members of the Ontario Health Team to further Oak Valley Health’s community engagement efforts.
What you Bring to OVH:
Masters of Business Administration, Health Administration or related degree preferred;
More than 7 years of recent, related experience that includes a demonstrated track record of success leading and managing strategic and operational projects and delivering changes within health care
A demonstrated passion for, and record of success, in improving patient and family experience in a hospital setting
Demonstrated ability to lead people and effectively motivate and influence individuals to complete tasks across a broad organization.
Strong knowledge of health system design and understanding of priority issues facing local health system;
Highly developed judgment skills combined with tact and diplomacy;
Ability to effectively communicate verbally and in writing as necessary to influence all levels of an organization, cross functional areas and externally
Proven track record of achieving results that improve the organization and inspire confidence and commitment.
Demonstrates a commitment to accountability, professionalism and excellence
Work Schedule:
Full-time, Management Position
Please note schedules may change due to operational needs.
Compensation:
BAND B
Hourly Range: $73.80 - $96.31
Who we are:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.
Oak Valley Health Equity, Diversity, Inclusion and Belonging statement
Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB .
Land acknowledgement:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nishin-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands. We acknowledge that Indigenous Peoples were not asked to share their territory with settler populations and that we are all here as uninvited guests. We acknowledge and thank all generations of Indigenous Peoples across Turtle Island for their commitment, contributions, and protection of the land and its resources.
Who you are:
You are an innovative and patient centered individual who provides excellence within their profession
You are passionate about improving patient experience and using patient and family feedback to drive quality improvement
You are a team player with excellent communication, critical thinking and customer service skills
You have vision, flexibility, transparency, honesty and practicality
You are organized, accurate, able to multi task and meet deadlines
You support the patient experience, your colleagues and others cultural and spiritual beliefs
What we need:
Reporting to the VP and Chief Operating Officer and the Chief Communications and Experience Officer, the Director is a valued resource and peer for the broader leadership team across the organization.
Patient Experience
The role will provide strategic leadership, management and evaluation of the patient experience portfolio, aligned with the organization’s strategic plan. This will entail responsibility for leading the implementation of the organization’s Patient Experience Plan to strengthen patient experience organization-wide. Reaffirming 'patient experience' as a core business strategy will be the priority, and will call for the development and alignment of systems, processes and structures to support this foundational work.
The Director will work collaboratively with clinical and non-clinical teams, patients, families, and community partners to embed empathy, equity, and excellence into every aspect of care delivery. The role will require superior relationship building skills and significant experience in change management.
Strategy
You will guide the execution of our strategic plan, including the development and implementation of corporate strategies, performance metrics, and annual operating plans. Your leadership will ensure that all strategic initiatives, from day-to-day operations to large-scale transformation projects, are executed effectively and aligned with the hospital’s vision for the future.
The Director leads others toward the achievement of project goals through effectively communicating project vision, coordinating resources, advancing priorities, and promoting collaboration and commitment of key stakeholders. The Director supports project work groups and committees and is the key point person for achieving integration of project findings/recommendations.
What Can I Expect to Do?
Leads the development and implementation of a corporate approach to promote effective strategy execution and project development and implementation.
Establishes structure, processes and practices to prioritize projects with respect to time and resources to support implementation and to monitor and enable timely resource decisions
Ensures the effective cascades and implementation of initiatives properly align with corporate priorities.
Works with the broader leadership team to facilitate project planning and promote effective project management including collaboration with stakeholders, engagement of appropriate resources, facilitation of project activities, driving goal achievement, monitoring project plans, problem resolution and ensuring key deliverables are achieved within time lines and budget
Responsible for all aspects of the Patient Experience improvement effort including coordination of training, development and project management related to service culture change.
Champion the voice of patients and families in hospital planning, policies, and decision-making.
Collaborate with clinical leaders, frontline staff, and quality teams to co-design improvements that and support patient engagement and co-design work enhance patient satisfaction, communication, and engagement.
Oversee the collection, analysis, and reporting of patient feedback
Enhance and support patient engagement and co-design work
Foster a culture of service excellence through training, coaching, and leadership development.
Monitor and report on key patient experience metrics, supporting continuous quality improvement.
Engages all levels of the organization in the understanding and implementation of strategy and project execution while supporting the importance of accountability and outcomes
Collaborates and partners with internal departments and external stakeholders to advance integration and development of defined strategies
Effectively communicate to Senior Management the status of projects, including resources needed to be successful, roadblocks and opportunities, adherence to schedule, and likelihood to meet or exceed goals
Deliver presentations summarizing the status of strategic projects to various audiences.
Serves as a catalyst for change; actively involved in process and organizational change and development.
The Director will work collaboratively with the Communications team and members of the Ontario Health Team to further Oak Valley Health’s community engagement efforts.
What you Bring to OVH:
Masters of Business Administration, Health Administration or related degree preferred;
More than 7 years of recent, related experience that includes a demonstrated track record of success leading and managing strategic and operational projects and delivering changes within health care
A demonstrated passion for, and record of success, in improving patient and family experience in a hospital setting
Demonstrated ability to lead people and effectively motivate and influence individuals to complete tasks across a broad organization.
Strong knowledge of health system design and understanding of priority issues facing local health system;
Highly developed judgment skills combined with tact and diplomacy;
Ability to effectively communicate verbally and in writing as necessary to influence all levels of an organization, cross functional areas and externally
Proven track record of achieving results that improve the organization and inspire confidence and commitment.
Demonstrates a commitment to accountability, professionalism and excellence
Work Schedule:
Full-time, Management Position
Please note schedules may change due to operational needs.
Compensation:
BAND B
Hourly Range: $73.80 - $96.31
Who we are:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.
Oak Valley Health Equity, Diversity, Inclusion and Belonging statement
Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB .
Unity Health Toronto
Medical Affairs at Unity Health Toronto strives to be a caring, trusted and respected source of support and service to credentialed staff and medical leadership. Medical Affairs supports the recruitment and retention of top-quality medical staff and fosters an open, accessible and welcoming environment that strives for equity and embraces, respects and values differences. Medical Affairs acts as a professional affairs body and strategic partner to physicians and organization.
We are currently seeking a motivated and experienced Senior Medical Staff Liaison & Credentialing Advisor to join our team. In this position you will have the opportunity to use your extensive knowledge and expertise to help us develop, implement, and maintain an innovative and strategic approach to Medical Affairs that will meet the current and future needs of Unity Health Toronto.
Reporting to the Director, Medical Affairs, the Senior Medical Staff Liaison & Credentialing Advisor has the overall responsibility for the credentialing of all Medical, Dental and Midwifery Staff across Unity Health inclusive of appointment, annual re-appointments, cross-appointments, temporary privileges and advising on such. The successful candidate will champion strategies between multiple stakeholders and liaise with and support Unity Health Toronto credentialed staff and medical leadership while facilitating administrative processes in the medical affairs department. We are looking for an individual who will be able to keep up with rapid change, has strong interpersonal skills, and is willing to take on new challenges.
KEY DUTIES AND RESPONSIBILITIES:
Manages the credentialing process for Professional Staff, and supports the reappointment process for Professional Staff which includes ensuring all credentialing activities conform to the Public Hospitals Act (PHA), Unity Health Toronto Credentialed Staff Bylaws and obey all governing legal requirements;
Acts as quality assurance for the organization, ensuring all credentialed staff are properly licensed and certified and are not in violation of any professional conduct requirements;
Maintains responsibility for ensuring the accuracy and completion of all requirements of the above processes and that acceptable and legitimate documentation is submitted;
Facilitates the process for new medical staff recruits, serving as a contact for all Department Chiefs and Division Heads to advise of credentials policies/procedures;
Provides advice and assistance to all Hospital areas with respect to specific privileges, physician information, credentialing process and policy;
Make continuous quality improvements and efficiencies in order to enhance and streamline the credentialing process;
Participates in the creation and delivery of innovative presentations and education sessions;
Participates in the planning and implementation of key projects, as directed by the Director, Medical Affairs;
Supports the implementation of change management plans that maximize credentialed staff engagement, ensuring smooth adoption of changes impacting professional staff and the organization;
Coordinates the development of formal reports and communications to the credentialed staff, MAC Executive and MAC meetings as required;
Supports the development and monitoring of policies and protocols including credentialing practices that impact credentialed staff;
Supports Medical Advisory Committee (MAC) and MAC Executive committee;
Sits on the MAC Executive/Credentialing Committee to bring forward new credentialed staff appointments and discuss current credentialing issues and concerns;
Creates and implements internal notification systems of all new staff and/or changes in privileges, to enable new staff or temporary staff to function within the Hospital
Lead site contact and administrator of Clinician Management and Reappointment System (CMaRS);
QUALIFICATIONS:
U niversity degree in related field;
Master’s degree preferred;
Knowledge of College of Physician & Surgeons of Ontario (CPSO) licensing requirements
Knowledge and experience interpreting credentialed staff-related legislation including the Public Hospitals Act;
Credentialed staff recruitment experience in a hospital required (large, academic, and/or community hospital preferred) ;
Strong interpersonal skills and ability to work as a team player
Knowledge and experience with CMaRS or physician database applications and applicant flow tracking
Knowledge of credentialing processes, by-laws, and regulations as per the PHA
Subject matter expert on project-related initiatives with respect to credentialing
Demonstrated ability to maintain confidentiality of privileged staff personal data
Proven experience in health care including customer service, customer relationship management, and customer satisfaction
Well-developed negotiation and conflict management/resolution skills
Strong communication skills and extremely high level of tact and diplomacy
Ability to navigate difficult situations, various personalities, and ability to mediate complex situations
Ability to establish effective working relationships, both external and internal
Ability to handle competing priorities and maintain organization of workflow
Demonstrated ability to maintain a fast work pace and manage multiple priorities with strict deadlines while maintaining a positive attitude
Well-developed organizational and time management skills
Ability to take initiative, work independently, and bring assignments to successful conclusion
Ability to work with a variety of staff, management and leadership levels
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
Medical Affairs at Unity Health Toronto strives to be a caring, trusted and respected source of support and service to credentialed staff and medical leadership. Medical Affairs supports the recruitment and retention of top-quality medical staff and fosters an open, accessible and welcoming environment that strives for equity and embraces, respects and values differences. Medical Affairs acts as a professional affairs body and strategic partner to physicians and organization.
We are currently seeking a motivated and experienced Senior Medical Staff Liaison & Credentialing Advisor to join our team. In this position you will have the opportunity to use your extensive knowledge and expertise to help us develop, implement, and maintain an innovative and strategic approach to Medical Affairs that will meet the current and future needs of Unity Health Toronto.
Reporting to the Director, Medical Affairs, the Senior Medical Staff Liaison & Credentialing Advisor has the overall responsibility for the credentialing of all Medical, Dental and Midwifery Staff across Unity Health inclusive of appointment, annual re-appointments, cross-appointments, temporary privileges and advising on such. The successful candidate will champion strategies between multiple stakeholders and liaise with and support Unity Health Toronto credentialed staff and medical leadership while facilitating administrative processes in the medical affairs department. We are looking for an individual who will be able to keep up with rapid change, has strong interpersonal skills, and is willing to take on new challenges.
KEY DUTIES AND RESPONSIBILITIES:
Manages the credentialing process for Professional Staff, and supports the reappointment process for Professional Staff which includes ensuring all credentialing activities conform to the Public Hospitals Act (PHA), Unity Health Toronto Credentialed Staff Bylaws and obey all governing legal requirements;
Acts as quality assurance for the organization, ensuring all credentialed staff are properly licensed and certified and are not in violation of any professional conduct requirements;
Maintains responsibility for ensuring the accuracy and completion of all requirements of the above processes and that acceptable and legitimate documentation is submitted;
Facilitates the process for new medical staff recruits, serving as a contact for all Department Chiefs and Division Heads to advise of credentials policies/procedures;
Provides advice and assistance to all Hospital areas with respect to specific privileges, physician information, credentialing process and policy;
Make continuous quality improvements and efficiencies in order to enhance and streamline the credentialing process;
Participates in the creation and delivery of innovative presentations and education sessions;
Participates in the planning and implementation of key projects, as directed by the Director, Medical Affairs;
Supports the implementation of change management plans that maximize credentialed staff engagement, ensuring smooth adoption of changes impacting professional staff and the organization;
Coordinates the development of formal reports and communications to the credentialed staff, MAC Executive and MAC meetings as required;
Supports the development and monitoring of policies and protocols including credentialing practices that impact credentialed staff;
Supports Medical Advisory Committee (MAC) and MAC Executive committee;
Sits on the MAC Executive/Credentialing Committee to bring forward new credentialed staff appointments and discuss current credentialing issues and concerns;
Creates and implements internal notification systems of all new staff and/or changes in privileges, to enable new staff or temporary staff to function within the Hospital
Lead site contact and administrator of Clinician Management and Reappointment System (CMaRS);
QUALIFICATIONS:
U niversity degree in related field;
Master’s degree preferred;
Knowledge of College of Physician & Surgeons of Ontario (CPSO) licensing requirements
Knowledge and experience interpreting credentialed staff-related legislation including the Public Hospitals Act;
Credentialed staff recruitment experience in a hospital required (large, academic, and/or community hospital preferred) ;
Strong interpersonal skills and ability to work as a team player
Knowledge and experience with CMaRS or physician database applications and applicant flow tracking
Knowledge of credentialing processes, by-laws, and regulations as per the PHA
Subject matter expert on project-related initiatives with respect to credentialing
Demonstrated ability to maintain confidentiality of privileged staff personal data
Proven experience in health care including customer service, customer relationship management, and customer satisfaction
Well-developed negotiation and conflict management/resolution skills
Strong communication skills and extremely high level of tact and diplomacy
Ability to navigate difficult situations, various personalities, and ability to mediate complex situations
Ability to establish effective working relationships, both external and internal
Ability to handle competing priorities and maintain organization of workflow
Demonstrated ability to maintain a fast work pace and manage multiple priorities with strict deadlines while maintaining a positive attitude
Well-developed organizational and time management skills
Ability to take initiative, work independently, and bring assignments to successful conclusion
Ability to work with a variety of staff, management and leadership levels
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
