JR102016
Accounting Manager
Location: Toronto-661 University
Department: Accounts Payable
The Role:
To provide strategic leadership and oversight to Accounting, Accounts Payable, Inventory Management and research support functions within Public Health Ontario (PHO), and manage the integrity of all financial and inventory information including oversight of the accurate and timely completion and reporting of all financial and inventory management activities and leadership of back-office system related projects to ensure a high level of data quality and reporting.
Key Responsibilities-
Responsible for the functional areas: Accounts payable, Accounting, Inventory management and research administrative services.
Leads the development of accounting, inventory and research grant reporting and information requirements for Public Health Ontario (PHO); develops and enhances the financial and inventory reporting systems and processes, to meet the needs of internal customers and external stakeholders.
Leads, reviews and develops internal control policies/procedures for accounting operations ensuring sufficient segregation of functions to safeguard assets and to ensure the integrity and accuracy of financial data provided to internal/external users.
Leads, in partnership with the Director Controllership, both external and internal audits and provides direct audit support to external auditors.
Leads month end and year end close process and is responsible for the preparation and review of the monthly and annual financial statements.
Develops and implements, as and when required, benchmarking and related monitoring strategies.
Prepares relevant materials for Audit and Finance Standing Committee.
Ensures financial information for audit, financial reporting and cash flows is automated, designs and modifies electronic financial management reports using financial systems (e.g. Prophix and Sage).
Initiates and review weekly electronic fund transfer, wires, expense reimbursements and cheque payments for signing authority’s approval, as identified in the Delegation of Authority document.
Manages PHO corporate credit card programs (purchasing card and travel cards) and oversees issues, use and related reporting.
Manages the processing of all accounts payable transactions (e.g., purchase orders for services and suppliers, honorariums, bursaries, employee expense claims, payroll payments) within established finance policies, procedures and timeframes.
Manages and coordinates the accuracy of monthly reports of Third-Party Funds (e.g., research grants, segregated donations), tracks financial activities and prepares reports for Government agencies.
Leads a variety of special projects focused on process improvement and provides input into overall financial policies/procedures for the department and PHO.
Manages the development and delivery of training programs on accounting and accounts payable across PHO.
Acts as primary liaison with program areas on policy matters that affect accounting and accounts payables.
Develops program operational plan and goals in support of PHO’s overall Annual Business Plan and Strategic Plan.
Manages budget, service and performance indicators and ensures consistency in corporate requirements and approval processes for financial, human resources, information technology, operational and business planning functions.
Builds and leads teams of multi-disciplinary staff in support of PHO’s activities.
Manages staff, congruent with PHO internal policies and procedures, professional standards, Collective Agreement requirements and other relevant standards, legislation or regulations.
Assigns staff responsibilities setting clear performance objectives and measures, evaluating performance; advises on training needs, participates in recruiting/selection of staff; addresses performance and disciplinary issues, responding to grievances in conjunction with PHO Human Resources management programs; establishes and implements work/vacation schedule; builds and leads a team of multi-disciplinary staff who support PHO’s activities.
Models organizational values and organizational culture and embeds values into area of responsibility.
Act as a designated lead and/or subject matter expert on cross functional PHO teams to ensure linkages and collaboration across PHO.
Represents the Unit, its initiatives and services and PHO in consultations, relationships and collaborative partnerships with government, other provincial agencies, non-governmental organizations, professional associations and other academic and community partners. Liaises with Ministry staff on planning and performance matters where applicable.
Ensures alignment of unit goals, objectives and activities with other PHO initiatives, goals and objectives.
Contributes to the development and implementation of the department’s mandate and operating procedures by taking a significant role in the identification of new programs and projects that fit PHO’s mandate; suggests areas for improvement in internal processes along with possible solutions.
Keeps abreast of the latest research and developments in area of specialty within PHO and at other agencies.
Supports PHO in the provision of response in an emergency, pursuant to responsibilities as delegated in an emergency response plan; supports PHO’s 24/7 incident and emergency response through shared participation in on-call schedule, as required.
Other duties as assigned.
Knowledge and Skills-
Solid understanding of information management frameworks and principles, business intelligence, as well as key enterprise processes and tools that support effective decision making.
A track record of responsiveness in solving customer challenges.
Knowledge of Generally Accepted Accounting Principles (GAAP), with business analysis skills and knowledge of financial and related organizational systems to develop and coordinate budget reporting activities within PHO.
Skilled in managing and delivering multiple projects, to enable decision-making and measurement of results.
Knowledge of and proficiency in the use of various computerized accounting systems, particularly AccPac Sage, Prophix and of MS Office software including Word, Excel, PowerPoint, Outlook, SharePoint, Visio and presentation applications.
Education and Experience:
A university degree in accounting or business administration, a Chartered Professional Accountant (CPA) designation and seven (7) years financial management experience in a large, complex, service-based organization, preferably within a healthcare environment.
or
A Master’s degree in Finance, Chartered Professional Accountant (CPA) designation and five (5) years financial management experience in a large, complex, service-based organization, preferably within a healthcare environment.
Attributes and Competencies-
Oral communications skills, to manage working relationships at all levels within and outside PHO; facilitate groups and deliver learning/training sessions and presentations to staff on Full Cost Financial Reporting, Position Control Reporting.
Written communication skills, to prepare briefing notes, letters, presentations, and a wide variety of other materials.
Interpersonal, consultation, team building and relationship management skills, to work with other members of the Finance team; interact with all levels of management, staff and clients using discretion and diplomacy.
Develops and enhances reporting systems and processes to meet PHO’s internal customers’ needs.
Provides subject matter expertise in the interpretation of clients’ monthly/quarterly financial and operational operating results to inform decision making.
Ensures that financial information for audit, financial reporting and cash flows is automated, timely and meaningful to enable decision making and to meet the Board’s requirements and PHO’s third party/government reporting responsibilities.
Determines priorities and plans activities while performing a variety of different responsibilities with conflicting deadlines, particularly to determine the importance and urgency of issues and to respond effectively to fluctuating workload demands in a fast-paced environment.
Provides, for senior leadership’s decisions, senior level advice, briefings and recommendations on business and financial planning and analysis-related matters/issue.
Manages and directs the department/unit staff.
Provides coaching, guidance, and feedback, to develop the skills and performance of team members within Controllership/ Accounting Unit.
May require travel between offices and to offsite meetings.
Duration: Permanent
Hours of Work: Full time, 36.25 hours per week
Compensation Group: Manager
Posting Date: 12-3-2025
Closing Date: 12-11-2025
Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition.
Note: Internal candidates will be considered first.
While we thank all applicants for their interest, only those selected to move forward in the recruitment process will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.
PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca. Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.
Dec 04, 2025
Full time
JR102016
Accounting Manager
Location: Toronto-661 University
Department: Accounts Payable
The Role:
To provide strategic leadership and oversight to Accounting, Accounts Payable, Inventory Management and research support functions within Public Health Ontario (PHO), and manage the integrity of all financial and inventory information including oversight of the accurate and timely completion and reporting of all financial and inventory management activities and leadership of back-office system related projects to ensure a high level of data quality and reporting.
Key Responsibilities-
Responsible for the functional areas: Accounts payable, Accounting, Inventory management and research administrative services.
Leads the development of accounting, inventory and research grant reporting and information requirements for Public Health Ontario (PHO); develops and enhances the financial and inventory reporting systems and processes, to meet the needs of internal customers and external stakeholders.
Leads, reviews and develops internal control policies/procedures for accounting operations ensuring sufficient segregation of functions to safeguard assets and to ensure the integrity and accuracy of financial data provided to internal/external users.
Leads, in partnership with the Director Controllership, both external and internal audits and provides direct audit support to external auditors.
Leads month end and year end close process and is responsible for the preparation and review of the monthly and annual financial statements.
Develops and implements, as and when required, benchmarking and related monitoring strategies.
Prepares relevant materials for Audit and Finance Standing Committee.
Ensures financial information for audit, financial reporting and cash flows is automated, designs and modifies electronic financial management reports using financial systems (e.g. Prophix and Sage).
Initiates and review weekly electronic fund transfer, wires, expense reimbursements and cheque payments for signing authority’s approval, as identified in the Delegation of Authority document.
Manages PHO corporate credit card programs (purchasing card and travel cards) and oversees issues, use and related reporting.
Manages the processing of all accounts payable transactions (e.g., purchase orders for services and suppliers, honorariums, bursaries, employee expense claims, payroll payments) within established finance policies, procedures and timeframes.
Manages and coordinates the accuracy of monthly reports of Third-Party Funds (e.g., research grants, segregated donations), tracks financial activities and prepares reports for Government agencies.
Leads a variety of special projects focused on process improvement and provides input into overall financial policies/procedures for the department and PHO.
Manages the development and delivery of training programs on accounting and accounts payable across PHO.
Acts as primary liaison with program areas on policy matters that affect accounting and accounts payables.
Develops program operational plan and goals in support of PHO’s overall Annual Business Plan and Strategic Plan.
Manages budget, service and performance indicators and ensures consistency in corporate requirements and approval processes for financial, human resources, information technology, operational and business planning functions.
Builds and leads teams of multi-disciplinary staff in support of PHO’s activities.
Manages staff, congruent with PHO internal policies and procedures, professional standards, Collective Agreement requirements and other relevant standards, legislation or regulations.
Assigns staff responsibilities setting clear performance objectives and measures, evaluating performance; advises on training needs, participates in recruiting/selection of staff; addresses performance and disciplinary issues, responding to grievances in conjunction with PHO Human Resources management programs; establishes and implements work/vacation schedule; builds and leads a team of multi-disciplinary staff who support PHO’s activities.
Models organizational values and organizational culture and embeds values into area of responsibility.
Act as a designated lead and/or subject matter expert on cross functional PHO teams to ensure linkages and collaboration across PHO.
Represents the Unit, its initiatives and services and PHO in consultations, relationships and collaborative partnerships with government, other provincial agencies, non-governmental organizations, professional associations and other academic and community partners. Liaises with Ministry staff on planning and performance matters where applicable.
Ensures alignment of unit goals, objectives and activities with other PHO initiatives, goals and objectives.
Contributes to the development and implementation of the department’s mandate and operating procedures by taking a significant role in the identification of new programs and projects that fit PHO’s mandate; suggests areas for improvement in internal processes along with possible solutions.
Keeps abreast of the latest research and developments in area of specialty within PHO and at other agencies.
Supports PHO in the provision of response in an emergency, pursuant to responsibilities as delegated in an emergency response plan; supports PHO’s 24/7 incident and emergency response through shared participation in on-call schedule, as required.
Other duties as assigned.
Knowledge and Skills-
Solid understanding of information management frameworks and principles, business intelligence, as well as key enterprise processes and tools that support effective decision making.
A track record of responsiveness in solving customer challenges.
Knowledge of Generally Accepted Accounting Principles (GAAP), with business analysis skills and knowledge of financial and related organizational systems to develop and coordinate budget reporting activities within PHO.
Skilled in managing and delivering multiple projects, to enable decision-making and measurement of results.
Knowledge of and proficiency in the use of various computerized accounting systems, particularly AccPac Sage, Prophix and of MS Office software including Word, Excel, PowerPoint, Outlook, SharePoint, Visio and presentation applications.
Education and Experience:
A university degree in accounting or business administration, a Chartered Professional Accountant (CPA) designation and seven (7) years financial management experience in a large, complex, service-based organization, preferably within a healthcare environment.
or
A Master’s degree in Finance, Chartered Professional Accountant (CPA) designation and five (5) years financial management experience in a large, complex, service-based organization, preferably within a healthcare environment.
Attributes and Competencies-
Oral communications skills, to manage working relationships at all levels within and outside PHO; facilitate groups and deliver learning/training sessions and presentations to staff on Full Cost Financial Reporting, Position Control Reporting.
Written communication skills, to prepare briefing notes, letters, presentations, and a wide variety of other materials.
Interpersonal, consultation, team building and relationship management skills, to work with other members of the Finance team; interact with all levels of management, staff and clients using discretion and diplomacy.
Develops and enhances reporting systems and processes to meet PHO’s internal customers’ needs.
Provides subject matter expertise in the interpretation of clients’ monthly/quarterly financial and operational operating results to inform decision making.
Ensures that financial information for audit, financial reporting and cash flows is automated, timely and meaningful to enable decision making and to meet the Board’s requirements and PHO’s third party/government reporting responsibilities.
Determines priorities and plans activities while performing a variety of different responsibilities with conflicting deadlines, particularly to determine the importance and urgency of issues and to respond effectively to fluctuating workload demands in a fast-paced environment.
Provides, for senior leadership’s decisions, senior level advice, briefings and recommendations on business and financial planning and analysis-related matters/issue.
Manages and directs the department/unit staff.
Provides coaching, guidance, and feedback, to develop the skills and performance of team members within Controllership/ Accounting Unit.
May require travel between offices and to offsite meetings.
Duration: Permanent
Hours of Work: Full time, 36.25 hours per week
Compensation Group: Manager
Posting Date: 12-3-2025
Closing Date: 12-11-2025
Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition.
Note: Internal candidates will be considered first.
While we thank all applicants for their interest, only those selected to move forward in the recruitment process will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.
PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca. Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.
As the Director, Finance and Decision Support, you will lead financial planning, strategy, and analytics to support our organization’s mission and long-term sustainability. As a trusted advisor to executive leadership and the Board, you will drive financial stewardship, operational excellence, and effective resource allocation.
Provide strategic leadership for finance and health data teams, fostering cross-functional partnerships for efficient, high-quality outcomes.
Own financial planning, budgeting, forecasting, and reporting functions to support organizational goals
Deliver timely, accurate financial analysis and insights to executive leadership and stakeholders.
Ensure adherence to the highest standards of accounting ethics, compliance with Ministry of Health and BPSAA regulations, and effective risk mitigation.
Oversee accounting operations: financial statements, reconciliations, capital project tracking, reporting, internal controls, audits, and government filings.
Lead process improvements in fiscal management, billing practices, payroll, and ERP systems.
Advise on data analytics strategy, data governance, and performance measurement to inform decision-making.
Communicate proactively with leadership and stakeholders to promote transparency and financial best practices.
Mentor and support finance team members’ professional growth in a collaborative, inclusive environment.
Responsible for department budgeting, capital and operating forecasts, oversight of spending and procurement.
Lead a team of direct and indirect reports, supporting engagement and development.
Regular interaction with internal and external partners (Ministry of Health, vendors, auditors, Board committees).
QUALIFICATIONS
Degree in business, finance, or accounting (Master’s preferred).
CPA designation in good standing required.
Minimum five years of progressive supervisory experience.
Healthcare or hospital finance experience preferred.
Strong knowledge of MIS Guidelines, CICA Handbook (PSAB), and regulatory requirements for hospitals.
Experience with hospital datasets and reporting (e.g., SRI, HAPs, HSAA, CAPS, DAD, NRS, etc.) an asset.
Hands-on ERP systems and financial analytics/tools experience (Tableau, Power BI) preferred.
Strategic, analytical, and solutions-focused mindset.
Exceptional communication and collaboration skills.
Demonstrated integrity, professionalism, and judgment.
Proven ability to lead change and drive performance.
ADDITIONAL PERKS AT MAHC
Competitive Extended Health, Dental, Vision Care and Emergency Out of Country coverage
Healthcare spending account to augment benefits
Participation in the Healthcare of Ontario Pension Plan (HOOPP)
Annual allowance of time-in-lieu
Join a leadership team committed to accountability, innovation, and continuous improvement. Enjoy opportunities for professional growth, a collaborative and inclusive culture, competitive compensation, and a mission-driven workplace.
ADDITIONAL INFORMATION
Location: Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis
Hours of Work: Monday – Friday during regular business hours, however you may be required to be available occasionally during evenings and weekends according to departmental and organizational requirements.
Recruitment Process
Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.
If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers.
We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.
Conditions of employment for external hires includes;
Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
Legal entitlement to work in Canada
Satisfactory Criminal Record & Judicial Matters Check
Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.
Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled
Looking for Housing?
Check out Housing for Healthcare for rentals in Muskoka!
Dec 03, 2025
Full time
As the Director, Finance and Decision Support, you will lead financial planning, strategy, and analytics to support our organization’s mission and long-term sustainability. As a trusted advisor to executive leadership and the Board, you will drive financial stewardship, operational excellence, and effective resource allocation.
Provide strategic leadership for finance and health data teams, fostering cross-functional partnerships for efficient, high-quality outcomes.
Own financial planning, budgeting, forecasting, and reporting functions to support organizational goals
Deliver timely, accurate financial analysis and insights to executive leadership and stakeholders.
Ensure adherence to the highest standards of accounting ethics, compliance with Ministry of Health and BPSAA regulations, and effective risk mitigation.
Oversee accounting operations: financial statements, reconciliations, capital project tracking, reporting, internal controls, audits, and government filings.
Lead process improvements in fiscal management, billing practices, payroll, and ERP systems.
Advise on data analytics strategy, data governance, and performance measurement to inform decision-making.
Communicate proactively with leadership and stakeholders to promote transparency and financial best practices.
Mentor and support finance team members’ professional growth in a collaborative, inclusive environment.
Responsible for department budgeting, capital and operating forecasts, oversight of spending and procurement.
Lead a team of direct and indirect reports, supporting engagement and development.
Regular interaction with internal and external partners (Ministry of Health, vendors, auditors, Board committees).
QUALIFICATIONS
Degree in business, finance, or accounting (Master’s preferred).
CPA designation in good standing required.
Minimum five years of progressive supervisory experience.
Healthcare or hospital finance experience preferred.
Strong knowledge of MIS Guidelines, CICA Handbook (PSAB), and regulatory requirements for hospitals.
Experience with hospital datasets and reporting (e.g., SRI, HAPs, HSAA, CAPS, DAD, NRS, etc.) an asset.
Hands-on ERP systems and financial analytics/tools experience (Tableau, Power BI) preferred.
Strategic, analytical, and solutions-focused mindset.
Exceptional communication and collaboration skills.
Demonstrated integrity, professionalism, and judgment.
Proven ability to lead change and drive performance.
ADDITIONAL PERKS AT MAHC
Competitive Extended Health, Dental, Vision Care and Emergency Out of Country coverage
Healthcare spending account to augment benefits
Participation in the Healthcare of Ontario Pension Plan (HOOPP)
Annual allowance of time-in-lieu
Join a leadership team committed to accountability, innovation, and continuous improvement. Enjoy opportunities for professional growth, a collaborative and inclusive culture, competitive compensation, and a mission-driven workplace.
ADDITIONAL INFORMATION
Location: Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis
Hours of Work: Monday – Friday during regular business hours, however you may be required to be available occasionally during evenings and weekends according to departmental and organizational requirements.
Recruitment Process
Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.
If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers.
We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.
Conditions of employment for external hires includes;
Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
Legal entitlement to work in Canada
Satisfactory Criminal Record & Judicial Matters Check
Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.
Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled
Looking for Housing?
Check out Housing for Healthcare for rentals in Muskoka!
ICES is seeking a Senior Manager, IT Infrastructure and Operations to join our Technology department. Reporting to the Director, Information Technology (IT), the Senior Manager, IT Infrastructure and Operations will be responsible for user technical support and the implementation and administration of enterprise, systems and infrastructure both in clouds and on premise. This role is responsible for overseeing the application development and support activities as well.
Responsibilities of the position include, but may not be limited to:
1. In partnership with the Director of IT, helps to ensure the ongoing professional development and skill competency of the team to meet ICES’ current and evolving IT and application development needs:
Motivate, mentor, coach and manage the performance for direct reports;
Helps team execute career development plans;
Plans and implements team development and education activities;
Manage the IT related user orientation, communication, and training;
Participate in the attraction, recruitment and retention of highly skilled and qualified personnel who fit the team and organization’s culture and build a high performing team in collaboration with Human Resources;
2. Manages IT Infrastructure, applications, and Operations:
Provides leadership, direction, and performance of technical teams to ensure the delivery of IT infrastructure services;
Responsible for the management, availability and support of all IT infrastructure technologies, including corporate office network, satellite sites networks, production and DR datacenters and cloud environments;
Plan and manage application development projects/supports to deliver high quality software applications on time and budget;
Responsible for designing and operating highly available, fault-tolerant, scalable infrastructure and, optimize performance cost-efficient cloud solutions that aligning with corporate strategy and business services.
Prioritize and manage resource allocation for day-to-day operations and service delivery initiatives and produce deliverables in a timely and effective manner;
Manage the monitoring, reporting and optimization of system performance and availability;
Provide regular project status updates on schedule, budget, and deliverables;
3. Ensure the security and privacy of operational processes and IT systems in order to protect information assets;
4. Create and maintain system/application design, implementation, and support documents;
5. Develop and execute IT infrastructure plans and ensure the alignment with IT and organization wide business plans;
6. Develop, implement, and continuously improve effective IT policies, procedures and standards;
7. Manage the proactive detection and resolution of problems to reduce reoccurrence of incidents;
8. Oversee the process of innovative change effectively;
9. Manage the proactive detection and resolution of problems to reduce reoccurrence of incidents;
10. Work in collaboration with peers, department managers and users to identify the need for new IT services and systems, emerging technologies and methodologies that could benefit the organization;
11. Manages the technology team:
Effectively utilizes each team member to his/her fullest potential;
Motivates team to work together in the most efficient manner;
Mitigates and manages any team conflict and/or communication problems;
12. Ensures effective client management:
Manages day-to-day internal and external client interaction;
Sets and manages internal and external client expectations;
Communicates effectively with internal and external clients to identify needs and evaluate alternative business solutions;
Continually seeks opportunities to increase internal and external client satisfaction and deepen relationships;
13. Manages effective department communication:
Holds regular status meetings with team;
Keeps team well informed of changes within the organization;
Effectively communicates relevant technology-related information to superiors and the organization in a timely manner;
Delivers engaging, informative, well-organized presentations;
Resolves and/or escalates issues in a timely fashion;
Understands how to communicate difficult/sensitive information tactfully;
14. Keep current on knowledge of emerging technologies by reading professional publications, and participating in educational and training opportunities;
15. Identifies and provides standards for gathering information for use in trend analysis and reports information to company management;
16. Flexible in availability with regards to working hours and days scheduled required;
17. Other duties as may be assigned within the scope of this position.
Knowledge, skills, and abilities required:
University Degree in Computer Sciences or equivalent;
IT industry certification required such as MCSA/MCSE, SCSA, RHCE, ITIL;
Eight (8) years of progressive experience in IT user support, system administration and IT management;
Strong hands-on working experience with Windows, UNIX, Cisco Networking, enterprise storage and VMware environment;
In-depth understanding of IT service management processes and procedures; Ability to provide leadership and mentorship to team members;
Ability to lead team through dynamic and shifting business priorities Previous working experience with healthcare or public sector is an asset;
Strong cloud experience required;
Ability to plan and manage multiple projects and to set priorities;
Excellent analytical, troubleshooting, and problem-solving skills;
Demonstrated IT Operations management and development skills;
Excellent interpersonal communication and customer service skills.
This is a full-time vacant opportunity at ICES Central. Successful candidate must reside within Ontario while working remotely and able to come into the office if required from time to time. There may be instances where in-person meetings are requested; however, ICES continues to support Flexible remote work arrangements anywhere in Ontario.
Security clearance may be required.
Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.
ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Métis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.
ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.
Nov 21, 2025
Full time
ICES is seeking a Senior Manager, IT Infrastructure and Operations to join our Technology department. Reporting to the Director, Information Technology (IT), the Senior Manager, IT Infrastructure and Operations will be responsible for user technical support and the implementation and administration of enterprise, systems and infrastructure both in clouds and on premise. This role is responsible for overseeing the application development and support activities as well.
Responsibilities of the position include, but may not be limited to:
1. In partnership with the Director of IT, helps to ensure the ongoing professional development and skill competency of the team to meet ICES’ current and evolving IT and application development needs:
Motivate, mentor, coach and manage the performance for direct reports;
Helps team execute career development plans;
Plans and implements team development and education activities;
Manage the IT related user orientation, communication, and training;
Participate in the attraction, recruitment and retention of highly skilled and qualified personnel who fit the team and organization’s culture and build a high performing team in collaboration with Human Resources;
2. Manages IT Infrastructure, applications, and Operations:
Provides leadership, direction, and performance of technical teams to ensure the delivery of IT infrastructure services;
Responsible for the management, availability and support of all IT infrastructure technologies, including corporate office network, satellite sites networks, production and DR datacenters and cloud environments;
Plan and manage application development projects/supports to deliver high quality software applications on time and budget;
Responsible for designing and operating highly available, fault-tolerant, scalable infrastructure and, optimize performance cost-efficient cloud solutions that aligning with corporate strategy and business services.
Prioritize and manage resource allocation for day-to-day operations and service delivery initiatives and produce deliverables in a timely and effective manner;
Manage the monitoring, reporting and optimization of system performance and availability;
Provide regular project status updates on schedule, budget, and deliverables;
3. Ensure the security and privacy of operational processes and IT systems in order to protect information assets;
4. Create and maintain system/application design, implementation, and support documents;
5. Develop and execute IT infrastructure plans and ensure the alignment with IT and organization wide business plans;
6. Develop, implement, and continuously improve effective IT policies, procedures and standards;
7. Manage the proactive detection and resolution of problems to reduce reoccurrence of incidents;
8. Oversee the process of innovative change effectively;
9. Manage the proactive detection and resolution of problems to reduce reoccurrence of incidents;
10. Work in collaboration with peers, department managers and users to identify the need for new IT services and systems, emerging technologies and methodologies that could benefit the organization;
11. Manages the technology team:
Effectively utilizes each team member to his/her fullest potential;
Motivates team to work together in the most efficient manner;
Mitigates and manages any team conflict and/or communication problems;
12. Ensures effective client management:
Manages day-to-day internal and external client interaction;
Sets and manages internal and external client expectations;
Communicates effectively with internal and external clients to identify needs and evaluate alternative business solutions;
Continually seeks opportunities to increase internal and external client satisfaction and deepen relationships;
13. Manages effective department communication:
Holds regular status meetings with team;
Keeps team well informed of changes within the organization;
Effectively communicates relevant technology-related information to superiors and the organization in a timely manner;
Delivers engaging, informative, well-organized presentations;
Resolves and/or escalates issues in a timely fashion;
Understands how to communicate difficult/sensitive information tactfully;
14. Keep current on knowledge of emerging technologies by reading professional publications, and participating in educational and training opportunities;
15. Identifies and provides standards for gathering information for use in trend analysis and reports information to company management;
16. Flexible in availability with regards to working hours and days scheduled required;
17. Other duties as may be assigned within the scope of this position.
Knowledge, skills, and abilities required:
University Degree in Computer Sciences or equivalent;
IT industry certification required such as MCSA/MCSE, SCSA, RHCE, ITIL;
Eight (8) years of progressive experience in IT user support, system administration and IT management;
Strong hands-on working experience with Windows, UNIX, Cisco Networking, enterprise storage and VMware environment;
In-depth understanding of IT service management processes and procedures; Ability to provide leadership and mentorship to team members;
Ability to lead team through dynamic and shifting business priorities Previous working experience with healthcare or public sector is an asset;
Strong cloud experience required;
Ability to plan and manage multiple projects and to set priorities;
Excellent analytical, troubleshooting, and problem-solving skills;
Demonstrated IT Operations management and development skills;
Excellent interpersonal communication and customer service skills.
This is a full-time vacant opportunity at ICES Central. Successful candidate must reside within Ontario while working remotely and able to come into the office if required from time to time. There may be instances where in-person meetings are requested; however, ICES continues to support Flexible remote work arrangements anywhere in Ontario.
Security clearance may be required.
Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.
ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Métis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.
ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.
Job Description The Director, Professional Practice, Clinical Programs will be responsible for the development, implementation and oversight of Clinical Programs. They will provide clinical leadership across Nursing, Therapy, Social Work and Personal Support services and promote best practices and interdisciplinary collaboration. The Director of Professional Practice – Clinical Programs plays a critical role in driving clinical excellence and operational success in the home and community care setting. We are looking for: a full-time, permanent Director, Professional Practice, Clinical Programs Hours of Work: 34 hours/week. Monday to Thursday 8:30 to 4:30pm and Friday 8:30am to 3:30pm. This role is a hybrid work from home position. In person locations include Main Office, Adult Day Program and in Community (as needed). Will be required to contribute to a rotational on-call schedule for Sinai Hospital to Home Program. Reports to: Vice President, Client Services and Operations Responsibilities
Clinical Practice Leadership
Strong voice for home care science and leadership
Promotes an interprofessional quality practice organizational setting
Demonstrates clinical expertise and leadership in establishing and monitoring standards of practice, including intro and interprofessional peer review
Guides, initiates and provides leadership in the development and implementation of standards, practice guidelines, education and research initiatives
Acts as a resource guide to promote strategies to optimize patient engagement
Models a commitment to person-centred care values/beliefs and identifies barriers and opportunities to enhance patient satisfaction
Sets organizational practice standards that align with regulated health professionals’ college requirements, Accreditation Canada home care standards, funder guidelines and organizational requirements.
Active member of professional organizations and communities of practice that seek to influence advanced nursing and interprofessional practice
Commitment to ongoing professional development
Collaborates with department leads to implement evidence based clinical guidelines
Results Oriented
Uses project planning best practices or validated program planning models to translate vision and program objectives into concrete activities
Applies environmental scan or needs’ assessment methodology to inform analysis and design
Develops and revises project plans to reflect changing priorities and conditions and achieve targets
Informs individual and program decision-making incorporating context, data and evidence
Demonstrates and promotes stewardship of financial and organizational resources
Acknowledges responsibility for impact and outcomes of decisions and actions
Sets challenging goals for self and models dedication and high performance
Vision and Strategy
Contributes professional practice expertise and insight for implementation of organizational strategies
Balances health system complexity to lead in an environment of competing values and priorities
Collaboration and Communication
Builds and nurtures effective and collaborative relationships internally, with funders, stakeholders and communities of practice
Seeks to leverage opportunities to enhance patient and program outcomes through partnerships
Implements and communicates strategies that enhance collaboration
People Leadership, Education and Mentorship
Creates an environment of common vision and purpose among colleagues and stakeholders
Exceptional interpersonal skills that promote practice reflection, critical thinking and self-awareness to encourage a commitment to professional learning and growth
Builds trusting relationships and contributes to an empowering work environment
Develops healthy and person-centred relationships with patients, families, health care providers, and colleagues by managing and resolving conflict
Identifies organizational learning and development plans related to professional practice and provides opportunities for continued learning and professional development
Contributes to capacity building through mentorship and helpful feedback
Develops, delivers and evaluates education programming that uses multi-modal learning (videos, webinars, classroom, interactive platforms, self-learning packages, online learning, case-based learning, simulation, hands-on training, gamification.
Change and Innovation
Leads and sustains change from vision to implementation to sustainable practice using change management and communication to support teams and the organization to successfully manage the change
Creates a culture that supports knowledge development and integration that positively impacts patients
Risk, Health and Safety Management
Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
Participating in health and safety processes and procedures
Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
Participating in all health and safety training initiatives on a regular basis
Taking proactive action against client incidents within your scope of practice
Being actively involved in the improvement of the reporting system to prevent future reoccurrences
Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
Facilitating the planning discussion in the preparation stage prior to disclosure, with the goal of enabling a supportive and effective conversation.
Promoting a culture of safety by being responsible for encouraging blame-free reporting.
Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.
Qualifications
RN with a graduate degree in nursing practice. Additional advanced degree or certificates in interprofessional education an asset.
Experience working in home care at point of care or in educational/leadership roles required.
Past clinical experience working in medical-surgical or rehabilitation units and working closely with social work, OT, PT, SLP and Dietitians desirable
Canadian Nurses Association (CNA) Certification in Community Health Nursing, Gerontology or Mental Health; International Integrated Wound Care Certification (IIWCC), Canadian Venous Access Certification (CVAA).
Project Planning certification or certificates helpful
Experience providing interprofessional education or working in integrated, interprofessional teams across health sectors (hospitals/LTC/Home and Community Care)
Knowledge of interprofessional practice and integrated models including leadership competencies
Experience leading RNAO Best Practice Spotlight Organization (BPSO) initiatives and/or Best Practice Guideline Implementation
History of implementing best practice initiatives based on research and evidence- informed practice
Contribution to thought leadership through published research or presentations
Active participant in organizational readiness for Accreditation Canada surveys
Actively participates in the program on-call rotation with relevant team members
Nov 20, 2025
Full time
Job Description The Director, Professional Practice, Clinical Programs will be responsible for the development, implementation and oversight of Clinical Programs. They will provide clinical leadership across Nursing, Therapy, Social Work and Personal Support services and promote best practices and interdisciplinary collaboration. The Director of Professional Practice – Clinical Programs plays a critical role in driving clinical excellence and operational success in the home and community care setting. We are looking for: a full-time, permanent Director, Professional Practice, Clinical Programs Hours of Work: 34 hours/week. Monday to Thursday 8:30 to 4:30pm and Friday 8:30am to 3:30pm. This role is a hybrid work from home position. In person locations include Main Office, Adult Day Program and in Community (as needed). Will be required to contribute to a rotational on-call schedule for Sinai Hospital to Home Program. Reports to: Vice President, Client Services and Operations Responsibilities
Clinical Practice Leadership
Strong voice for home care science and leadership
Promotes an interprofessional quality practice organizational setting
Demonstrates clinical expertise and leadership in establishing and monitoring standards of practice, including intro and interprofessional peer review
Guides, initiates and provides leadership in the development and implementation of standards, practice guidelines, education and research initiatives
Acts as a resource guide to promote strategies to optimize patient engagement
Models a commitment to person-centred care values/beliefs and identifies barriers and opportunities to enhance patient satisfaction
Sets organizational practice standards that align with regulated health professionals’ college requirements, Accreditation Canada home care standards, funder guidelines and organizational requirements.
Active member of professional organizations and communities of practice that seek to influence advanced nursing and interprofessional practice
Commitment to ongoing professional development
Collaborates with department leads to implement evidence based clinical guidelines
Results Oriented
Uses project planning best practices or validated program planning models to translate vision and program objectives into concrete activities
Applies environmental scan or needs’ assessment methodology to inform analysis and design
Develops and revises project plans to reflect changing priorities and conditions and achieve targets
Informs individual and program decision-making incorporating context, data and evidence
Demonstrates and promotes stewardship of financial and organizational resources
Acknowledges responsibility for impact and outcomes of decisions and actions
Sets challenging goals for self and models dedication and high performance
Vision and Strategy
Contributes professional practice expertise and insight for implementation of organizational strategies
Balances health system complexity to lead in an environment of competing values and priorities
Collaboration and Communication
Builds and nurtures effective and collaborative relationships internally, with funders, stakeholders and communities of practice
Seeks to leverage opportunities to enhance patient and program outcomes through partnerships
Implements and communicates strategies that enhance collaboration
People Leadership, Education and Mentorship
Creates an environment of common vision and purpose among colleagues and stakeholders
Exceptional interpersonal skills that promote practice reflection, critical thinking and self-awareness to encourage a commitment to professional learning and growth
Builds trusting relationships and contributes to an empowering work environment
Develops healthy and person-centred relationships with patients, families, health care providers, and colleagues by managing and resolving conflict
Identifies organizational learning and development plans related to professional practice and provides opportunities for continued learning and professional development
Contributes to capacity building through mentorship and helpful feedback
Develops, delivers and evaluates education programming that uses multi-modal learning (videos, webinars, classroom, interactive platforms, self-learning packages, online learning, case-based learning, simulation, hands-on training, gamification.
Change and Innovation
Leads and sustains change from vision to implementation to sustainable practice using change management and communication to support teams and the organization to successfully manage the change
Creates a culture that supports knowledge development and integration that positively impacts patients
Risk, Health and Safety Management
Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
Participating in health and safety processes and procedures
Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
Participating in all health and safety training initiatives on a regular basis
Taking proactive action against client incidents within your scope of practice
Being actively involved in the improvement of the reporting system to prevent future reoccurrences
Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
Facilitating the planning discussion in the preparation stage prior to disclosure, with the goal of enabling a supportive and effective conversation.
Promoting a culture of safety by being responsible for encouraging blame-free reporting.
Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.
Qualifications
RN with a graduate degree in nursing practice. Additional advanced degree or certificates in interprofessional education an asset.
Experience working in home care at point of care or in educational/leadership roles required.
Past clinical experience working in medical-surgical or rehabilitation units and working closely with social work, OT, PT, SLP and Dietitians desirable
Canadian Nurses Association (CNA) Certification in Community Health Nursing, Gerontology or Mental Health; International Integrated Wound Care Certification (IIWCC), Canadian Venous Access Certification (CVAA).
Project Planning certification or certificates helpful
Experience providing interprofessional education or working in integrated, interprofessional teams across health sectors (hospitals/LTC/Home and Community Care)
Knowledge of interprofessional practice and integrated models including leadership competencies
Experience leading RNAO Best Practice Spotlight Organization (BPSO) initiatives and/or Best Practice Guideline Implementation
History of implementing best practice initiatives based on research and evidence- informed practice
Contribution to thought leadership through published research or presentations
Active participant in organizational readiness for Accreditation Canada surveys
Actively participates in the program on-call rotation with relevant team members
The Director, Health Disciplines (HD) will support Mackenzie Health’s vision to create a world class health experience and its mission to relentlessly improve care for healthier communities. This role focuses directly on development and advancement of operations, practice standards and education for Social Work, Dietitians and Speech Language Pathologists and for Physiotherapy, Occupational Therapy and Therapy Assistants in partnership with a contracted service provider organization.
The Director acts as a resource, advocate, facilitator and coordinator in matters of HD operations, practice and education. Within this role, the Director provides leadership in creating a vision and strategic plan for HD professionals, develops the above noted HD professions and their practice, establishes and maintains a collaborative intra and interprofessional practice environment, and strives to keep the health discipline professions dynamic across Mackenzie Health. The Director will also manage daily operations for the HD disciplines noted above including but not limited to, staffing models, workload and vacation requests.
The Director will have a primary reporting relationship to the Associate Vice President Continuing Care and Community Integration. The Director will play a key role in the development, implementation and evaluation of evidence-based interventions and knowledge translation and dissemination activities aligned with Mackenzie Health’s strategic directions.
The Director will, in conjunction with the Director, Professional Practice and CNIO act as the corporate HD lead for the development and adoption of a Professional Practice framework and clinical education strategies for Mackenzie Health that will establish the expectation for quality of HD care delivered across the organization and will oversee their standards of practice. This includes the ongoing evaluation and refinement of care delivery models, policies, procedures and processes and providing leadership and support for ongoing quality improvement initiatives, change and transformation support. The Director will also work collaboratively with Patient Care Managers and Professional Practice Leaders to support orientation and transition to practice of new hires as well as facilitate the student placement process.
Contribute to safe, quality care by:
In partnership with the Associate Vice President, Continuing Care and Community Integration and in collaboration with the Director, Professional Practice and CNIO, contracted providers and other organizational leaders, this position will:
Develop effective and collaborative working relationships with the members of the leadership team, relevant internal/external stakeholders (including Patient Partners and other external advisory councils), and staff across major projects to ensure the continuity of relationships, information exchange, and sounding boards for new initiatives.
Provide leadership in the definition of the clinical strategic direction and ensure excellence in patient care, service delivery through high reliability tools.
Develop/maintain external linkages to facilitate strategic initiatives and leading practices.
Lead, plan, facilitate evaluate and monitor key long-term clinical contracts and programs including but not limited to rehabilitation services and others as required.
Direct program evaluation, goal setting, and quality improvement initiatives that support corporate objectives and continuous service enhancement.
Oversee operational analytics, including dashboard development and performance data interpretation, to support resource planning and strategic execution.
Facilitate and provide oversight to the development and revision of professional practice documents including clinical protocols, policy & procedures, clinical practice guidelines, medical directives and pre-printed orders.
Oversee the development and implementation of short and long-term plans which support and advance HD practice and HD standards across Mackenzie Health.
Identify and support educational strategies to enhance staff knowledge with respect to professional HD practices and patient care.
Responsible for the integration of the professional practice framework across all sites and ensuring that the framework and practices are harmonized to effectively redesign clinical care delivery culture throughout the organization.
Promote a culture of reflective practice by providing profession specific leadership and mentoring in an evidence based continuous learning and research-based practice environment
Set corporate direction and standards for HD care delivery across Mackenzie Health.
Investigate and evaluate hospital practices and processes to enhance efficiency and quality outcomes.
Provide consultation on complex practice concerns and supports remediation and professional learning plans.
Mentor Discipline Leads and co-chairs the Collaborative Practice Council.
This role is the point of internal coordination and reporting to regulatory colleges, leading internal reporting, and investigation if an inquiry comes from a regulatory body.
Liaise with regulatory colleges and professional networks to ensure compliance and support staff development.
Manage recruitment, scheduling, performance evaluations, and professional development for direct reports.
Coordination and standardization of operational oversight for decentralized roles.
Supports opportunity for learners and optimizes student placement for the mentioned disciplines
Drive succession planning and leadership development strategies to maintain a sustainable pipeline of talent across departments.
Shares Hospital Administrative on-Call Responsibility and assumes responsibility for the directors of other programs and services in their absence as requested.
Perform other duties as required.
What must you have?
Master’s degree in a Regulated Health Care Profession or equivalent.
Membership in good standing with the relevant regulatory body.
Master’s degree in business/healthcare administration or equivalent preferred.
Minimum of 5-7 years of relevant experience in an acute healthcare or equivalent environment managing dynamic teams and complex, large-scale projects. Acute care rehabilitation experience is an asset.
What else do you bring?
Experience with development of transformation plans, change initiatives, and large-scale business and organizational change required.
Experience in developing, implementing and maintaining practice standards and quality control measures in a health care environment.
Competence in Interprofessional Education and Collaborative Care principles
Deep understanding of the Regulated Health Professions Act, standards of professional practice and codes of ethics, best/ leading practice literature, health care consent and ethical implications of care delivery.
Broad understanding of the health care system, related issues and trends, policies and legislation.
Ability to collaborate effectively with diverse management and employee groups and individuals.
Sound knowledge of management principles and theories.
Superior financial and statistical management abilities, including the ability to assess, interpret and project budgetary needs.
Enthusiastic, creative, and results-oriented leader with the ability to inspire and motivate people and a proven ability to develop and foster strong stakeholder relationships.
Excellent change management and transformational leadership skills, with strong ability to coach and mentor team members through periods of significant change.
Demonstrated leadership skills with experience in building consensus; ability to initiate, build and foster effective relationships.
Demonstrated effectiveness at leading and working with high performing teams.
Outstanding skills in building strategic and productive relationships; and developing and managing partnerships across functional departments and between organizations.
Demonstrated ability for critical and strategic thinking.
Superior analytical and problem-solving abilities.
Effective interpersonal and negotiation skills, including outstanding written and verbal communications skills, is required.
Demonstrated success with leading, managing, integrating projects processes and best practices with the ability to prioritize and meet project deadlines.
Strong working knowledge of computer applications, especially the Microsoft Office suite.
Ability to work across sites and travel to partner organizations within the region.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
*You may be required to work at any site of Mackenzie Health.
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.
Nov 20, 2025
Full time
The Director, Health Disciplines (HD) will support Mackenzie Health’s vision to create a world class health experience and its mission to relentlessly improve care for healthier communities. This role focuses directly on development and advancement of operations, practice standards and education for Social Work, Dietitians and Speech Language Pathologists and for Physiotherapy, Occupational Therapy and Therapy Assistants in partnership with a contracted service provider organization.
The Director acts as a resource, advocate, facilitator and coordinator in matters of HD operations, practice and education. Within this role, the Director provides leadership in creating a vision and strategic plan for HD professionals, develops the above noted HD professions and their practice, establishes and maintains a collaborative intra and interprofessional practice environment, and strives to keep the health discipline professions dynamic across Mackenzie Health. The Director will also manage daily operations for the HD disciplines noted above including but not limited to, staffing models, workload and vacation requests.
The Director will have a primary reporting relationship to the Associate Vice President Continuing Care and Community Integration. The Director will play a key role in the development, implementation and evaluation of evidence-based interventions and knowledge translation and dissemination activities aligned with Mackenzie Health’s strategic directions.
The Director will, in conjunction with the Director, Professional Practice and CNIO act as the corporate HD lead for the development and adoption of a Professional Practice framework and clinical education strategies for Mackenzie Health that will establish the expectation for quality of HD care delivered across the organization and will oversee their standards of practice. This includes the ongoing evaluation and refinement of care delivery models, policies, procedures and processes and providing leadership and support for ongoing quality improvement initiatives, change and transformation support. The Director will also work collaboratively with Patient Care Managers and Professional Practice Leaders to support orientation and transition to practice of new hires as well as facilitate the student placement process.
Contribute to safe, quality care by:
In partnership with the Associate Vice President, Continuing Care and Community Integration and in collaboration with the Director, Professional Practice and CNIO, contracted providers and other organizational leaders, this position will:
Develop effective and collaborative working relationships with the members of the leadership team, relevant internal/external stakeholders (including Patient Partners and other external advisory councils), and staff across major projects to ensure the continuity of relationships, information exchange, and sounding boards for new initiatives.
Provide leadership in the definition of the clinical strategic direction and ensure excellence in patient care, service delivery through high reliability tools.
Develop/maintain external linkages to facilitate strategic initiatives and leading practices.
Lead, plan, facilitate evaluate and monitor key long-term clinical contracts and programs including but not limited to rehabilitation services and others as required.
Direct program evaluation, goal setting, and quality improvement initiatives that support corporate objectives and continuous service enhancement.
Oversee operational analytics, including dashboard development and performance data interpretation, to support resource planning and strategic execution.
Facilitate and provide oversight to the development and revision of professional practice documents including clinical protocols, policy & procedures, clinical practice guidelines, medical directives and pre-printed orders.
Oversee the development and implementation of short and long-term plans which support and advance HD practice and HD standards across Mackenzie Health.
Identify and support educational strategies to enhance staff knowledge with respect to professional HD practices and patient care.
Responsible for the integration of the professional practice framework across all sites and ensuring that the framework and practices are harmonized to effectively redesign clinical care delivery culture throughout the organization.
Promote a culture of reflective practice by providing profession specific leadership and mentoring in an evidence based continuous learning and research-based practice environment
Set corporate direction and standards for HD care delivery across Mackenzie Health.
Investigate and evaluate hospital practices and processes to enhance efficiency and quality outcomes.
Provide consultation on complex practice concerns and supports remediation and professional learning plans.
Mentor Discipline Leads and co-chairs the Collaborative Practice Council.
This role is the point of internal coordination and reporting to regulatory colleges, leading internal reporting, and investigation if an inquiry comes from a regulatory body.
Liaise with regulatory colleges and professional networks to ensure compliance and support staff development.
Manage recruitment, scheduling, performance evaluations, and professional development for direct reports.
Coordination and standardization of operational oversight for decentralized roles.
Supports opportunity for learners and optimizes student placement for the mentioned disciplines
Drive succession planning and leadership development strategies to maintain a sustainable pipeline of talent across departments.
Shares Hospital Administrative on-Call Responsibility and assumes responsibility for the directors of other programs and services in their absence as requested.
Perform other duties as required.
What must you have?
Master’s degree in a Regulated Health Care Profession or equivalent.
Membership in good standing with the relevant regulatory body.
Master’s degree in business/healthcare administration or equivalent preferred.
Minimum of 5-7 years of relevant experience in an acute healthcare or equivalent environment managing dynamic teams and complex, large-scale projects. Acute care rehabilitation experience is an asset.
What else do you bring?
Experience with development of transformation plans, change initiatives, and large-scale business and organizational change required.
Experience in developing, implementing and maintaining practice standards and quality control measures in a health care environment.
Competence in Interprofessional Education and Collaborative Care principles
Deep understanding of the Regulated Health Professions Act, standards of professional practice and codes of ethics, best/ leading practice literature, health care consent and ethical implications of care delivery.
Broad understanding of the health care system, related issues and trends, policies and legislation.
Ability to collaborate effectively with diverse management and employee groups and individuals.
Sound knowledge of management principles and theories.
Superior financial and statistical management abilities, including the ability to assess, interpret and project budgetary needs.
Enthusiastic, creative, and results-oriented leader with the ability to inspire and motivate people and a proven ability to develop and foster strong stakeholder relationships.
Excellent change management and transformational leadership skills, with strong ability to coach and mentor team members through periods of significant change.
Demonstrated leadership skills with experience in building consensus; ability to initiate, build and foster effective relationships.
Demonstrated effectiveness at leading and working with high performing teams.
Outstanding skills in building strategic and productive relationships; and developing and managing partnerships across functional departments and between organizations.
Demonstrated ability for critical and strategic thinking.
Superior analytical and problem-solving abilities.
Effective interpersonal and negotiation skills, including outstanding written and verbal communications skills, is required.
Demonstrated success with leading, managing, integrating projects processes and best practices with the ability to prioritize and meet project deadlines.
Strong working knowledge of computer applications, especially the Microsoft Office suite.
Ability to work across sites and travel to partner organizations within the region.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
*You may be required to work at any site of Mackenzie Health.
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.
VHA Home HealthCare (VHA) is a not-for-profit charitable organization that has been a cornerstone of care, compassion and transformation in our communities for over a century. As one of the largest not-for-profit providers of publicly-funded home care in Ontario, our team of over 3,000 homecare specialists provide personal support, nursing, rehab and community support services in Toronto and the GTA as well as in London, Kingston, and Ottawa. Fueled by a passion for research and innovation, our commitment to advancing the homecare sector has served as a driving force in our continued growth and operational excellence.
Director, Digital Operations
VHA Home HealthCare is redefining what’s possible in home and community care through innovation, data, and technology. As the Director, Digital Operations, you’ll play a pivotal role in shaping the digital systems and strategies that empower thousands of care providers and improve the lives of clients across Ontario. You’ll join a mission-driven organization that’s bold, collaborative, and future-focused—one that’s harnessing AI, cloud technology, and data insights to transform care delivery and bring more care home.
In this role, you’ll partner with the VP Digital Health & CIO to execute VHA’s digital strategy, championing projects that modernize healthcare delivery—from AI enablement and analytics to platform integration and cybersecurity. You will lead a high-performing team, foster a culture of inclusion and innovation, and collaborate with cross-functional leaders to co-design technology solutions that improve client-centered care and deliver an excellent customer experience to our teams.
As the Director, Digital Operations, you will oversee industry leading enterprise applications (Workday, ServiceNow, Microsoft Azure & 8x8), drive digital transformation, and advance VHA’s AI roadmap and analytics capabilities. You will also oversee Analytics and AI, Operational Excellence, and Human-Centric Innovation by delivering digital solutions that automate processes, enhance care quality, and reflect the needs and voices of clients and providers.
VHA Home HealthCare – Digital Strategy
VHA Home HealthCare’s digital strategy is focused on transforming home and community care through innovation, data, and technology. The strategy aims to empower staff, providers, and clients with integrated, intelligent, and user-friendly digital tools that enhance care quality, efficiency, and experience. VHA is advancing this vision by:
Modernizing core systems through leading enterprise platforms such as ServiceNow, Workday, and Microsoft Azure, creating a secure, scalable, and connected digital ecosystem.
Leveraging data and AI to drive insight, predictive capabilities, and applied research, enabling smarter decisions and personalized care.
Enhancing digital experiences for employees and clients with automated, human-centered solutions that simplify workflows and improve satisfaction.
Building strong partnerships with technology leaders to position VHA as a provincial leader and preferred digital partner in home and community care.
Maintaining operational excellence through resilient, cloud-based infrastructure, robust cybersecurity, and high system performance.
Together, these initiatives support VHA’s goal of bringing more care home and shaping the future of health and independence through digital innovation.
Director, Digital Operations Responsibilities
Drive Digital Strategy & Transformation
Lead Platform Integration
Oversee Applications & Records Management
Advance AI, Data & Analytics
Maintain Infrastructure & Cybersecurity
Manage Vendors & Partners
Foster Innovation & Human-Centered Design
Inspire and Lead a High-Performing Team
Director, Digital Operations Ideal Candidate
The Director, Digital Operations will possess progressive experience in developing and executing digital strategies, applying change management principles supporting the implementation of digital tools, managing technology vendor relationships and contract negotiation, along with a minimum of 8 years of experience managing technology operations, ideally within healthcare or home care.
The Director will have a strong understanding of cybersecurity technology and related legislative requirement and standards (NIST), and a proven track record of leading digital transformation initiatives in collaboration with business stakeholders. Demonstrated experience delivering strong customer service experiences with technology, experience with data analytics and strong understanding of data governance principles and practices, and experience working with AI systems (Gen AI, LLMs, NLP) is required, as is a Bachelor’s degree in Health Science, Computer Science or a related field, a Master’s Degree is preferred.
To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to https://www.miramsbecker.com/director-digital-operations-vha. For additional information contact Hayle Becker at hayley@miramsbecker.com or Natalie Woods at natalie@miramsbecker.com .
VHA Home HealthCare and Mirams Becker Inc. are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity. We are committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
Nov 04, 2025
Full time
VHA Home HealthCare (VHA) is a not-for-profit charitable organization that has been a cornerstone of care, compassion and transformation in our communities for over a century. As one of the largest not-for-profit providers of publicly-funded home care in Ontario, our team of over 3,000 homecare specialists provide personal support, nursing, rehab and community support services in Toronto and the GTA as well as in London, Kingston, and Ottawa. Fueled by a passion for research and innovation, our commitment to advancing the homecare sector has served as a driving force in our continued growth and operational excellence.
Director, Digital Operations
VHA Home HealthCare is redefining what’s possible in home and community care through innovation, data, and technology. As the Director, Digital Operations, you’ll play a pivotal role in shaping the digital systems and strategies that empower thousands of care providers and improve the lives of clients across Ontario. You’ll join a mission-driven organization that’s bold, collaborative, and future-focused—one that’s harnessing AI, cloud technology, and data insights to transform care delivery and bring more care home.
In this role, you’ll partner with the VP Digital Health & CIO to execute VHA’s digital strategy, championing projects that modernize healthcare delivery—from AI enablement and analytics to platform integration and cybersecurity. You will lead a high-performing team, foster a culture of inclusion and innovation, and collaborate with cross-functional leaders to co-design technology solutions that improve client-centered care and deliver an excellent customer experience to our teams.
As the Director, Digital Operations, you will oversee industry leading enterprise applications (Workday, ServiceNow, Microsoft Azure & 8x8), drive digital transformation, and advance VHA’s AI roadmap and analytics capabilities. You will also oversee Analytics and AI, Operational Excellence, and Human-Centric Innovation by delivering digital solutions that automate processes, enhance care quality, and reflect the needs and voices of clients and providers.
VHA Home HealthCare – Digital Strategy
VHA Home HealthCare’s digital strategy is focused on transforming home and community care through innovation, data, and technology. The strategy aims to empower staff, providers, and clients with integrated, intelligent, and user-friendly digital tools that enhance care quality, efficiency, and experience. VHA is advancing this vision by:
Modernizing core systems through leading enterprise platforms such as ServiceNow, Workday, and Microsoft Azure, creating a secure, scalable, and connected digital ecosystem.
Leveraging data and AI to drive insight, predictive capabilities, and applied research, enabling smarter decisions and personalized care.
Enhancing digital experiences for employees and clients with automated, human-centered solutions that simplify workflows and improve satisfaction.
Building strong partnerships with technology leaders to position VHA as a provincial leader and preferred digital partner in home and community care.
Maintaining operational excellence through resilient, cloud-based infrastructure, robust cybersecurity, and high system performance.
Together, these initiatives support VHA’s goal of bringing more care home and shaping the future of health and independence through digital innovation.
Director, Digital Operations Responsibilities
Drive Digital Strategy & Transformation
Lead Platform Integration
Oversee Applications & Records Management
Advance AI, Data & Analytics
Maintain Infrastructure & Cybersecurity
Manage Vendors & Partners
Foster Innovation & Human-Centered Design
Inspire and Lead a High-Performing Team
Director, Digital Operations Ideal Candidate
The Director, Digital Operations will possess progressive experience in developing and executing digital strategies, applying change management principles supporting the implementation of digital tools, managing technology vendor relationships and contract negotiation, along with a minimum of 8 years of experience managing technology operations, ideally within healthcare or home care.
The Director will have a strong understanding of cybersecurity technology and related legislative requirement and standards (NIST), and a proven track record of leading digital transformation initiatives in collaboration with business stakeholders. Demonstrated experience delivering strong customer service experiences with technology, experience with data analytics and strong understanding of data governance principles and practices, and experience working with AI systems (Gen AI, LLMs, NLP) is required, as is a Bachelor’s degree in Health Science, Computer Science or a related field, a Master’s Degree is preferred.
To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to https://www.miramsbecker.com/director-digital-operations-vha. For additional information contact Hayle Becker at hayley@miramsbecker.com or Natalie Woods at natalie@miramsbecker.com .
VHA Home HealthCare and Mirams Becker Inc. are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity. We are committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.