Unity Heath Toronto: Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital
The Director of Workforce Management & HR Optimization is a strategic leader responsible for advancing enterprise-wide workforce planning, scheduling, analytics, and human capital optimization across a complex, heavily unionized, multi-site healthcare environment. The key accountabilities for his role in its initial stages will be to develop and lead the enterprise-wide project to implement workforce management, which includes building the organizational operating model, support schedule optimization and implementation of a digital scheduling and time and attendance platform. The Director will assemble and lead the project implementation team and ensure that key milestones are met while maintaining strong change management practices. The Director will support the organization to take a broad strategic view of digital enhancements for human capital management to help facilitate decision-making about implementation of complimentary functionality of the human capital management system with a view to system efficiency and value generation for the entity.
Once established, the Director, Workforce Optimization will lead Central Staffing Services ensuring high quality support to departments that prioritizes service quality, safe staffing and efficient operations. The Director will lead the organization’s approach to strategic workforce planning and work in partnership with other leaders in the People and Culture portfolio to develop a Workforce Plan to deliver on the organizations current and future talent needs. The Director will support the continuous transformation of scheduling and human capital/workforce processes into technology-enabled, streamlined, and future-ready systems. This position collaborates closely with clinical operations, HR, finance, digital/IT, and labour relations to support organizational priorities, mitigate staffing risks, and strengthen overall workforce performance.
RESPONSIBILITIES:
Overall leadership for the workforce management project to implement the organization’s target operating model, scheduling policies and workflows, optimization of schedules and implementation of a digital scheduling platform including time and attendance.
Chair the Workforce Management Steering Committee to ensure key collaboration and engagement across the organization as an oversight and advisory body contributing to quality project stewardship and implementation and change management.
Provide leadership to an interdisciplinary project implementation team and oversee the development and execution of the enterprise-wide project plan and change management and education strategies.
Oversee supports that will aid leaders with the review, redevelopment and implementation of quality schedules that align better to patient care needs and/or service demands.
Through past experience, monitoring of current and past peer experiences and expertise gleaned from research and other contacts, act as the organizational expert on workforce management and scheduling providing strategic guidance and leading decision-making related to workforce management.
Support the organization to implement improved scheduling models, including acuity-based staffing, workload measurement, and benchmarking across similar healthcare units or departments. Incorporate skill mix and models of care into these scheduling models.
Lead the development of a suite of performance measures that will support Unity Health to monitor the performance of the scheduling function, support data-informed decision making about the utilization and deployment of human capital from a quality, safety and efficiency lens.
Adopt and model a continuous improvement approach to provide strategic and operational leadership to identify, validate and drive scheduling transformation initiatives and support workforce optimization across the organization.
Partner directly with leadership to develop and oversee short-, medium-, and long-term workforce plans that align staffing supply with patient demand, service volumes, and organizational strategy (e.g., growth, new models of care, academic mandates)
Support the organization to apply a labour cost/value lens to its workforce management by ensuring that schedules manage and reduce controllable labour costs (overtime, agency, sick time backfill, premium pay) while being nimble and closely aligned to patient care demands while supporting quality, safety, and employee well-being.
Lead the development and use of predictive analytics to forecast workload and staffing requirements based on drivers such as census, acuity, case mix, length of stay, seasonality, and service redesign.
Provide strategic recommendations to senior leadership on staffing trends, workforce risks, and optimization opportunities.
Develop and execute change management plans, communicate effectively with stakeholders, and provide guidance to ensure successful adoption of new processes and technologies.
Provide enterprise leadership for central scheduling services across a multi-union, 24/7 hospital network environment, ensuring consistent, equitable, and safe staffing coverage in alignment with patient care needs and organizational priorities.
Lead, coach, and develop a multidisciplinary team of workforce analysts, planners, and scheduling specialists in the provision of value-add services to clinical and support departments.
Partner with Labour Relations, Human Resources, Nursing/Clinical Operations, Finance, and Medical Affairs to interpret agreements, resolve scheduling issues, and support grievance avoidance and resolution.
Identify, assess, and mitigate staffing-related risks impacting patient safety, workforce sustainability, and labour relations, escalating issues appropriately within governance structures.
Lead HR’s digital transformation strategy by leveraging technology to streamline processes, enhance the employee experience, and support data-driven decision-making. Identify, assess, and implement best-in-class HR technology solutions (e.g., HRIS, WFM, ATS) to strengthen operational efficiency and effectiveness throughout the employee lifecycle.
Lead specific projects for the implementation of human capital digital modules/programs approved for implementation, including team leadership, project plan development/monitoring, change management, education and reporting of milestones.
Streamline manual or legacy processes, ensuring system integration, automation, and user-friendly workflows that enhance manager and employee experience where these legacy processes need to interface or support new digital innovations in human capital management
Provides leadership, focus and direction, identifying and recruiting resources, assigning clear accountabilities, overseeing staff and department evaluation, and ensuring continuous performance/quality improvement;
QUALIFICATIONS:
Bachelor’s degree in Human Resources, Business administration, Health Administration, Industrial Engineering, Operations Management, or related field, required.
HR Analytics and Project Management certification, preferred.
Certified Human Resources Leader designation, preferred.
2-5+ years’ experience in HR Analytics, Project Management, Change Management.
5-7+ years’ leadership experience.
8–10+ years of progressive experience in workforce planning, scheduling, HR operations, or workforce analytics, ideally within a healthcare environment.
Demonstrated experience implementing HR technologies, scheduling systems, and digital workforce tools.
Understanding of system integrations, automation, and change management within HR operations.
Proven experience with scheduling, which may include acuity-based staffing, workload measurement tools, and healthcare staffing standards (an asset).
Experience working in unionized healthcare environments with complex scheduling rules.
Deep knowledge of healthcare staffing models, scheduling methodologies, and workforce optimization principles.
Strong analytical and strategic planning skills.
Ability to translate complex data into clear insights and actionable recommendations.
Strong leadership, relationship-building, and change management capabilities.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
Jan 19, 2026
Full time
The Director of Workforce Management & HR Optimization is a strategic leader responsible for advancing enterprise-wide workforce planning, scheduling, analytics, and human capital optimization across a complex, heavily unionized, multi-site healthcare environment. The key accountabilities for his role in its initial stages will be to develop and lead the enterprise-wide project to implement workforce management, which includes building the organizational operating model, support schedule optimization and implementation of a digital scheduling and time and attendance platform. The Director will assemble and lead the project implementation team and ensure that key milestones are met while maintaining strong change management practices. The Director will support the organization to take a broad strategic view of digital enhancements for human capital management to help facilitate decision-making about implementation of complimentary functionality of the human capital management system with a view to system efficiency and value generation for the entity.
Once established, the Director, Workforce Optimization will lead Central Staffing Services ensuring high quality support to departments that prioritizes service quality, safe staffing and efficient operations. The Director will lead the organization’s approach to strategic workforce planning and work in partnership with other leaders in the People and Culture portfolio to develop a Workforce Plan to deliver on the organizations current and future talent needs. The Director will support the continuous transformation of scheduling and human capital/workforce processes into technology-enabled, streamlined, and future-ready systems. This position collaborates closely with clinical operations, HR, finance, digital/IT, and labour relations to support organizational priorities, mitigate staffing risks, and strengthen overall workforce performance.
RESPONSIBILITIES:
Overall leadership for the workforce management project to implement the organization’s target operating model, scheduling policies and workflows, optimization of schedules and implementation of a digital scheduling platform including time and attendance.
Chair the Workforce Management Steering Committee to ensure key collaboration and engagement across the organization as an oversight and advisory body contributing to quality project stewardship and implementation and change management.
Provide leadership to an interdisciplinary project implementation team and oversee the development and execution of the enterprise-wide project plan and change management and education strategies.
Oversee supports that will aid leaders with the review, redevelopment and implementation of quality schedules that align better to patient care needs and/or service demands.
Through past experience, monitoring of current and past peer experiences and expertise gleaned from research and other contacts, act as the organizational expert on workforce management and scheduling providing strategic guidance and leading decision-making related to workforce management.
Support the organization to implement improved scheduling models, including acuity-based staffing, workload measurement, and benchmarking across similar healthcare units or departments. Incorporate skill mix and models of care into these scheduling models.
Lead the development of a suite of performance measures that will support Unity Health to monitor the performance of the scheduling function, support data-informed decision making about the utilization and deployment of human capital from a quality, safety and efficiency lens.
Adopt and model a continuous improvement approach to provide strategic and operational leadership to identify, validate and drive scheduling transformation initiatives and support workforce optimization across the organization.
Partner directly with leadership to develop and oversee short-, medium-, and long-term workforce plans that align staffing supply with patient demand, service volumes, and organizational strategy (e.g., growth, new models of care, academic mandates)
Support the organization to apply a labour cost/value lens to its workforce management by ensuring that schedules manage and reduce controllable labour costs (overtime, agency, sick time backfill, premium pay) while being nimble and closely aligned to patient care demands while supporting quality, safety, and employee well-being.
Lead the development and use of predictive analytics to forecast workload and staffing requirements based on drivers such as census, acuity, case mix, length of stay, seasonality, and service redesign.
Provide strategic recommendations to senior leadership on staffing trends, workforce risks, and optimization opportunities.
Develop and execute change management plans, communicate effectively with stakeholders, and provide guidance to ensure successful adoption of new processes and technologies.
Provide enterprise leadership for central scheduling services across a multi-union, 24/7 hospital network environment, ensuring consistent, equitable, and safe staffing coverage in alignment with patient care needs and organizational priorities.
Lead, coach, and develop a multidisciplinary team of workforce analysts, planners, and scheduling specialists in the provision of value-add services to clinical and support departments.
Partner with Labour Relations, Human Resources, Nursing/Clinical Operations, Finance, and Medical Affairs to interpret agreements, resolve scheduling issues, and support grievance avoidance and resolution.
Identify, assess, and mitigate staffing-related risks impacting patient safety, workforce sustainability, and labour relations, escalating issues appropriately within governance structures.
Lead HR’s digital transformation strategy by leveraging technology to streamline processes, enhance the employee experience, and support data-driven decision-making. Identify, assess, and implement best-in-class HR technology solutions (e.g., HRIS, WFM, ATS) to strengthen operational efficiency and effectiveness throughout the employee lifecycle.
Lead specific projects for the implementation of human capital digital modules/programs approved for implementation, including team leadership, project plan development/monitoring, change management, education and reporting of milestones.
Streamline manual or legacy processes, ensuring system integration, automation, and user-friendly workflows that enhance manager and employee experience where these legacy processes need to interface or support new digital innovations in human capital management
Provides leadership, focus and direction, identifying and recruiting resources, assigning clear accountabilities, overseeing staff and department evaluation, and ensuring continuous performance/quality improvement;
QUALIFICATIONS:
Bachelor’s degree in Human Resources, Business administration, Health Administration, Industrial Engineering, Operations Management, or related field, required.
HR Analytics and Project Management certification, preferred.
Certified Human Resources Leader designation, preferred.
2-5+ years’ experience in HR Analytics, Project Management, Change Management.
5-7+ years’ leadership experience.
8–10+ years of progressive experience in workforce planning, scheduling, HR operations, or workforce analytics, ideally within a healthcare environment.
Demonstrated experience implementing HR technologies, scheduling systems, and digital workforce tools.
Understanding of system integrations, automation, and change management within HR operations.
Proven experience with scheduling, which may include acuity-based staffing, workload measurement tools, and healthcare staffing standards (an asset).
Experience working in unionized healthcare environments with complex scheduling rules.
Deep knowledge of healthcare staffing models, scheduling methodologies, and workforce optimization principles.
Strong analytical and strategic planning skills.
Ability to translate complex data into clear insights and actionable recommendations.
Strong leadership, relationship-building, and change management capabilities.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
Position Summary:
POSITION: Program Manager, Primary Care Recruitment and Retention
DEPARTMENT: Brantford Brant Norfolk Ontario Health Team (BBNOHT)
STATUS: Full-Time, Contract (24 months)
SITE: Hybrid: Brantford. This position requires working on-site and at partner locations, with opportunities to work remotely.
WAGE RANGE: $42.59/hr - $51.10/hr
VACANCY REASON: New Position
The Program Manager, Primary Care Recruitment and Retention, will support the implementation, coordination, and evaluation of the City of Brantford’s Primary Care Access Program (2026–2027), which is aligned with the recruitment and retention objectives with the BBNOHT. This role is central to the community’s efforts to improve access to team-based primary care through advocacy, recruitment, and infrastructure support and presents a unique opportunity to build an innovative recruitment and retention program to support an important provincial priority of ensuring all Ontarians have access to primary care.
This individual will be responsible for:
Leading the recruitment and retention of family physicians and nurse practitioners in Brantford.
Conducting needs assessment with local clinics and community physicians to understand current and future recruitment needs.
Working with key partners to launch ‘Destination of Choice’ marketing campaign.
Developing a database of recruitment leads.
Managing the program’s relocation budget.
Collaborating closely with the physician recruitment team at the local hospital site to align strategies, share insights, and ensure coordinated recruitment and retention efforts across the BBNOHT.
Working with local high schools, universities and community practitioners to support medical and clinical education as well as transitions to practice.
Monitoring availability of clinical space.
Monitoring and evaluating progress toward program objectives.
Primary Responsibilities:
Program Implementation & Oversight
Coordinate the implementation of the 2026–2027 Primary Care Access Program.
Track progress of program milestones and deliverables.
Provide regular (quarterly) updates and reports.
Recruitment
Develop and implement targeted recruitment strategies for Canadian and internationally trained health professionals.
Build and maintain databases to track recruitment opportunities and leads.
Support development and implementation of a marketing program that establishes Brantford as a destination of choice for healthcare professionals.
Work with stakeholders to enhance pathways for local medical students and nurse practitioner students.
Support onboarding and integration of new health professionals via the “Community Connections” Program.
Relocation Budget Management
Oversee and manage the budget allocated for relocation support for new family physicians and nurse practitioners.
Ensure appropriate disbursement of financial incentives and relocation support in accordance with the funding guidelines.
Monitor return-on-investment of incentives and track retention outcomes.
Research Support
Facilitate information-sharing among community stakeholders regarding vacant or under-utilized community space that could be adapted for clinical space.
Survey existing practices to develop a list of clinical space that could be optimized.
Monitor opportunities for clinical placements for residents and allied health professional students.
Research initiatives that increase capacity of local healthcare providers.
Advocacy & Stakeholder Engagement
Work directly with Brantford Brant Norfolk Ontario Health Team, municipal partners, local healthcare institutions, Chamber of Commerce Brantford-Brant, and other stakeholders to identify and support opportunities to advocate for adequate and sustainable primary care team resources.
Build and maintain relationships with primary care providers, medical schools, training institutions, and professional associations.
Collaborate with the County of Brant and Norfolk County to explore unified recruitment and advocacy opportunities.
Evaluation & Reporting
Implement evaluation framework to measure program impact and effectiveness.
Collect and analyze data related to care access, advocacy, recruitment, and clinical space utilization.
Develop a final program evaluation report with recommendations for future action.
Prepare presentations for City Council and senior leadership as requested.
Skills and Experience:
Bachelor’s degree in Public Health, Human Resources, Health Administration, Public Policy, Business, Human Resources, Marketing, or a related field.
Minimum 5 years in healthcare-related field; experience in healthcare recruitment, medical affairs, marketing, and/or human resources.
Strong project management and organizational skills.
Strong leadership and innovative, strategic thinking skills.
Excellent stakeholder engagement and relationship-building skills.
Confident presenter with ability to engage diverse audiences.
Analytical and data-driven, with strong report-writing ability.
Budget management and financial accountability skills.
Familiarity with Ontario’s health system and primary care models.
Work Environment:
Standard office hours with some early mornings and evening/weekend meetings.
Occasional local, national, and/or international travel required.
To pursue this opportunity, please send your resume and cover letter to Human Resources, at resumes@grchc.ca . All applications must be submitted no later than 4:30 pm February 12, 2026. We appreciate your interest; however, only those invited for an interview will be contacted.
The Grand River Community Health Centre is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientations, and persons of any gender identity or gender expression.
To ensure there is an equal opportunity during the recruitment and selection process, Grand River Community Health Centre provides accommodation for applicants with disabilities upon request.
Jan 19, 2026
Full time
Position Summary:
POSITION: Program Manager, Primary Care Recruitment and Retention
DEPARTMENT: Brantford Brant Norfolk Ontario Health Team (BBNOHT)
STATUS: Full-Time, Contract (24 months)
SITE: Hybrid: Brantford. This position requires working on-site and at partner locations, with opportunities to work remotely.
WAGE RANGE: $42.59/hr - $51.10/hr
VACANCY REASON: New Position
The Program Manager, Primary Care Recruitment and Retention, will support the implementation, coordination, and evaluation of the City of Brantford’s Primary Care Access Program (2026–2027), which is aligned with the recruitment and retention objectives with the BBNOHT. This role is central to the community’s efforts to improve access to team-based primary care through advocacy, recruitment, and infrastructure support and presents a unique opportunity to build an innovative recruitment and retention program to support an important provincial priority of ensuring all Ontarians have access to primary care.
This individual will be responsible for:
Leading the recruitment and retention of family physicians and nurse practitioners in Brantford.
Conducting needs assessment with local clinics and community physicians to understand current and future recruitment needs.
Working with key partners to launch ‘Destination of Choice’ marketing campaign.
Developing a database of recruitment leads.
Managing the program’s relocation budget.
Collaborating closely with the physician recruitment team at the local hospital site to align strategies, share insights, and ensure coordinated recruitment and retention efforts across the BBNOHT.
Working with local high schools, universities and community practitioners to support medical and clinical education as well as transitions to practice.
Monitoring availability of clinical space.
Monitoring and evaluating progress toward program objectives.
Primary Responsibilities:
Program Implementation & Oversight
Coordinate the implementation of the 2026–2027 Primary Care Access Program.
Track progress of program milestones and deliverables.
Provide regular (quarterly) updates and reports.
Recruitment
Develop and implement targeted recruitment strategies for Canadian and internationally trained health professionals.
Build and maintain databases to track recruitment opportunities and leads.
Support development and implementation of a marketing program that establishes Brantford as a destination of choice for healthcare professionals.
Work with stakeholders to enhance pathways for local medical students and nurse practitioner students.
Support onboarding and integration of new health professionals via the “Community Connections” Program.
Relocation Budget Management
Oversee and manage the budget allocated for relocation support for new family physicians and nurse practitioners.
Ensure appropriate disbursement of financial incentives and relocation support in accordance with the funding guidelines.
Monitor return-on-investment of incentives and track retention outcomes.
Research Support
Facilitate information-sharing among community stakeholders regarding vacant or under-utilized community space that could be adapted for clinical space.
Survey existing practices to develop a list of clinical space that could be optimized.
Monitor opportunities for clinical placements for residents and allied health professional students.
Research initiatives that increase capacity of local healthcare providers.
Advocacy & Stakeholder Engagement
Work directly with Brantford Brant Norfolk Ontario Health Team, municipal partners, local healthcare institutions, Chamber of Commerce Brantford-Brant, and other stakeholders to identify and support opportunities to advocate for adequate and sustainable primary care team resources.
Build and maintain relationships with primary care providers, medical schools, training institutions, and professional associations.
Collaborate with the County of Brant and Norfolk County to explore unified recruitment and advocacy opportunities.
Evaluation & Reporting
Implement evaluation framework to measure program impact and effectiveness.
Collect and analyze data related to care access, advocacy, recruitment, and clinical space utilization.
Develop a final program evaluation report with recommendations for future action.
Prepare presentations for City Council and senior leadership as requested.
Skills and Experience:
Bachelor’s degree in Public Health, Human Resources, Health Administration, Public Policy, Business, Human Resources, Marketing, or a related field.
Minimum 5 years in healthcare-related field; experience in healthcare recruitment, medical affairs, marketing, and/or human resources.
Strong project management and organizational skills.
Strong leadership and innovative, strategic thinking skills.
Excellent stakeholder engagement and relationship-building skills.
Confident presenter with ability to engage diverse audiences.
Analytical and data-driven, with strong report-writing ability.
Budget management and financial accountability skills.
Familiarity with Ontario’s health system and primary care models.
Work Environment:
Standard office hours with some early mornings and evening/weekend meetings.
Occasional local, national, and/or international travel required.
To pursue this opportunity, please send your resume and cover letter to Human Resources, at resumes@grchc.ca . All applications must be submitted no later than 4:30 pm February 12, 2026. We appreciate your interest; however, only those invited for an interview will be contacted.
The Grand River Community Health Centre is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientations, and persons of any gender identity or gender expression.
To ensure there is an equal opportunity during the recruitment and selection process, Grand River Community Health Centre provides accommodation for applicants with disabilities upon request.
Job Type: Existing Vacancy, Full-time, Permanent
Pay Rate: $34.06-40.53/hour
WHO WE ARE
Vision: A healthier community where everyone belongs. Mission: High quality, accessible care for all. Values: Client-Centred • Collaboration • Accountability • Respect • Diversity • Equity
WellFort Community Health Services is a values-based, non-profit, multi-service organization committed to reducing barriers to care and improving the health of our communities. We provide services from an equity-focused, trauma-informed, and culturally responsive approach to individuals and families, many of whom have experienced systemic barriers and health inequities.
We prioritize populations who experience barriers to health and accessing services, including newcomers and refugees, people experiencing homelessness, racialized communities, those living with low income, and individuals living with complex mental health, substance use, or chronic conditions.
HOMELESS HEALTH PROGRAM
The Homeless Health Program is a Nurse Practitioner-led initiative that provides essential healthcare services to individuals who are homeless, precariously housed, or transitioning out of homelessness in the Peel Region. We understand the unique challenges faced by those without stable housing, and our goal is to make healthcare accessible, integrated, and responsive.
Our dedicated team includes Nurse Practitioners, Registered Nurses, Registered Practical Nurses, and Personal Support Workers, all working together to ensure our patients receive the care they need, where and when they need it. We remove barriers to care for those facing housing instability and poor health.
The program manages 45 medical beds at the Dundas Street Shelter, providing 24/7 care, as well as daytime mobile primary care services at other shelters and drop-ins across the region.
By providing these services, we help hospitals make the best use of their emergency and acute care resources. Patients who no longer need to stay in the hospital but still require medical support can continue their recovery in a shelter bed with healthcare services. We also offer additional support for people in shelters who may need extra medical attention, helping to prevent unnecessary hospital visits.
Our medical services include:
Care for chronic conditions like diabetes
Medication management
Support for substance withdrawal and pain management
Wound care
Mental health services and stabilization
Chiropody (foot care)
Monitoring and support after hospital stays
This program ensures that structurally vulnerable populations in our community have access to the care they deserve, improving overall health and wellbeing.
Role Overview
This role leads timely access to care across WellFort programs and sites by coordinating central intake, system navigation, and warm referrals across primary care, mental health and addictions, chronic disease and wellness, and community/social services. Working from a trauma-informed, harm-reduction, and culturally safe approach, the Intake & Navigation Care Coordinator triages and prioritizes clients based on physical and social needs, guided by the social determinants of health (e.g., housing, income, food access, language/immigration, transportation) and aligns response levels and follow-up timeframes with program standards and partner pathways. The role collaborates with interprofessional teams and community partners to deliver coordinated, wraparound care.
Core activities include welcoming clients, completing holistic assessments, developing and updating individualized care plans, facilitating warm handoffs, and routing clients to the appropriate provider or setting at the appropriate time using standardized screening tools and sound judgment.
The successful candidate will bring a deep understanding of the challenges faced by people experiencing marginalization including newcomers, individuals facing homelessness or housing precarity, and other equity-deserving populations and will demonstrate empathy, dignity, and respect in their work.
The Opportunity
Reporting to a Program Manager, the Intake & Navigation Care Coordinator is a core member of our interprofessional team, advancing timely access, coordinated transitions, and continuity of care across programs and sites, in close collaboration with partners to deliver holistic, integrated care.
Responsibilities include:
Under the direction/delegation of an authorized clinician, perform specific clinical acts (e.g., specimen collection, vaccine administration) and, as delegated, communicate routine test results and follow-up plans; escalate according to protocol.
Perform central intake across programs; complete holistic assessments (history, vitals/measurements, screening); triages and prioritizes clients based on their physical and social needs considering the holistic needs of clients including housing, income, food access, language, and transportation; develop individualized prevention/care and self-management plans.
Coordinate and monitor care-plan delivery; provide ongoing support, follow-up, and case coordination across health, social, and community services, in collaboration with partner organizations.
Provide health education to clients, families, and groups.
Maintain accurate, timely EMR documentation (assessments, care plans, transitions, referrals, outcomes); participate in chart/case reviews;
Contribute to data quality, reporting, and continuous quality improvement (CQI); support protocol, pathway, and tool development.
Participate in program/service and policy development, implementation, monitoring, and evaluation; coordinate outreach/mobile clinics with internal programs, community organizations, providers, and local stakeholders as needed.
Participate in case conferences, multidisciplinary meetings, community outreach, and agency awareness initiatives.
Advocate with and for clients to reduce barriers and ensure fair, dignified access to care and supports; contribute to community education and collaborative strategies.
Manage clinic readiness operations: maintain/order equipment and supplies; share responsibility for safe handling of medications and vaccines (including cold-chain compliance); make purchases within allocated budget lines and follow procurement controls; assist with operational policies and procedures.
Maintain current knowledge of relevant government guidelines, acts, and legislation affecting client care and organizational practice.
Supervise and support students/learners from various disciplines; contribute to orientation and teaching activities with a determinants-of-health lens.
Participate in applied research and evaluation projects, as appropriate.
Perform other duties as required to meet program and organizational needs.
Knowledge, Skills, and Abilities
Bachelor’s degree in nursing or related health-care field; in good standing with the applicable regulatory college.
Experience coordinating care with individuals facing barriers to access including equity-deserving populations.
Demonstrates a strengths-based perspective, recognizing and building on the inherent assets, skills, and resilience of individuals and communities. Focuses on empowerment rather than deficits, fostering dignity, self-determination, and collaborative problem-solving in all interactions.
Deep appreciation for the challenges faced by people experiencing homelessness and housing precarity, and those impacted by intersecting forms of marginalization.
Strong understanding of trauma-informed care, harm reduction, and culturally safe practice.
Experience with care coordination, case management, and system navigation in community-based settings.
Excellent written and oral communication skills tailored to appropriate literacy levels.
Knowledge of local health, social, and community service systems and referral pathways.
Experience working with diverse communities and knowledge of anti-oppressive framework.
Demonstrated ability to organize workload, respond effectively to unexpected situations, and multitask in a fast-paced environment.
Valid driver’s license and access to a reliable vehicle.
Current First Aid/CPR and a clear Vulnerable Sector Check.
Additional languages relevant to the community are an asset.
Working Environment & Physical Demands
Work may be mobile and/or site-based across multiple locations and programs including shelters.
Ability to work flexible hours, including some evenings and Saturdays.
Exposure to individuals experiencing crisis, complex health conditions, or escalated behaviours.
Combination of client-facing interactions, outreach activities, and administrative responsibilities.
Requires flexibility, adaptability, and comfort building longitudinal relationships with clients and collaborating across programs.
OUR COMMITMENT TO EQUITY
WellFort is an inclusive and equitable employer. We encourage applications from members of equity-deserving communities, including but not limited to Indigenous peoples, racialized individuals, 2SLGBTQIA+ persons, persons with disabilities, and people with lived experience of poverty, homelessness, or systemic marginalization.
Requests for accommodation due to disability can be made at any stage in the recruitment process.
VACCINATION REQUIREMENT
As a condition of employment, new WellFort staff must be fully vaccinated unless they have received an exemption from vaccination under the Human Rights Code. Proof of COVID-19 vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.
Fully vaccinated is defined as having received the completed series of an accepted COVID-19 vaccine, as recommended by the Office of the Chief Medical Officer of Health and having received the final dose at least 14 days before your employment start date.
The candidate will be asked to provide WellFort with proof of full vaccination, prior to their employment start date. Acceptable proof is a Ministry of Health Dose Administration Receipt (or such other proof of vaccination that the Province of Ontario sanctions). This can be obtained through the Provincial portal https://covid-19.ontario.ca/get-proof/ .
The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the organization will be required.
Jan 20, 2026
Full time
Job Type: Existing Vacancy, Full-time, Permanent
Pay Rate: $34.06-40.53/hour
WHO WE ARE
Vision: A healthier community where everyone belongs. Mission: High quality, accessible care for all. Values: Client-Centred • Collaboration • Accountability • Respect • Diversity • Equity
WellFort Community Health Services is a values-based, non-profit, multi-service organization committed to reducing barriers to care and improving the health of our communities. We provide services from an equity-focused, trauma-informed, and culturally responsive approach to individuals and families, many of whom have experienced systemic barriers and health inequities.
We prioritize populations who experience barriers to health and accessing services, including newcomers and refugees, people experiencing homelessness, racialized communities, those living with low income, and individuals living with complex mental health, substance use, or chronic conditions.
HOMELESS HEALTH PROGRAM
The Homeless Health Program is a Nurse Practitioner-led initiative that provides essential healthcare services to individuals who are homeless, precariously housed, or transitioning out of homelessness in the Peel Region. We understand the unique challenges faced by those without stable housing, and our goal is to make healthcare accessible, integrated, and responsive.
Our dedicated team includes Nurse Practitioners, Registered Nurses, Registered Practical Nurses, and Personal Support Workers, all working together to ensure our patients receive the care they need, where and when they need it. We remove barriers to care for those facing housing instability and poor health.
The program manages 45 medical beds at the Dundas Street Shelter, providing 24/7 care, as well as daytime mobile primary care services at other shelters and drop-ins across the region.
By providing these services, we help hospitals make the best use of their emergency and acute care resources. Patients who no longer need to stay in the hospital but still require medical support can continue their recovery in a shelter bed with healthcare services. We also offer additional support for people in shelters who may need extra medical attention, helping to prevent unnecessary hospital visits.
Our medical services include:
Care for chronic conditions like diabetes
Medication management
Support for substance withdrawal and pain management
Wound care
Mental health services and stabilization
Chiropody (foot care)
Monitoring and support after hospital stays
This program ensures that structurally vulnerable populations in our community have access to the care they deserve, improving overall health and wellbeing.
Role Overview
This role leads timely access to care across WellFort programs and sites by coordinating central intake, system navigation, and warm referrals across primary care, mental health and addictions, chronic disease and wellness, and community/social services. Working from a trauma-informed, harm-reduction, and culturally safe approach, the Intake & Navigation Care Coordinator triages and prioritizes clients based on physical and social needs, guided by the social determinants of health (e.g., housing, income, food access, language/immigration, transportation) and aligns response levels and follow-up timeframes with program standards and partner pathways. The role collaborates with interprofessional teams and community partners to deliver coordinated, wraparound care.
Core activities include welcoming clients, completing holistic assessments, developing and updating individualized care plans, facilitating warm handoffs, and routing clients to the appropriate provider or setting at the appropriate time using standardized screening tools and sound judgment.
The successful candidate will bring a deep understanding of the challenges faced by people experiencing marginalization including newcomers, individuals facing homelessness or housing precarity, and other equity-deserving populations and will demonstrate empathy, dignity, and respect in their work.
The Opportunity
Reporting to a Program Manager, the Intake & Navigation Care Coordinator is a core member of our interprofessional team, advancing timely access, coordinated transitions, and continuity of care across programs and sites, in close collaboration with partners to deliver holistic, integrated care.
Responsibilities include:
Under the direction/delegation of an authorized clinician, perform specific clinical acts (e.g., specimen collection, vaccine administration) and, as delegated, communicate routine test results and follow-up plans; escalate according to protocol.
Perform central intake across programs; complete holistic assessments (history, vitals/measurements, screening); triages and prioritizes clients based on their physical and social needs considering the holistic needs of clients including housing, income, food access, language, and transportation; develop individualized prevention/care and self-management plans.
Coordinate and monitor care-plan delivery; provide ongoing support, follow-up, and case coordination across health, social, and community services, in collaboration with partner organizations.
Provide health education to clients, families, and groups.
Maintain accurate, timely EMR documentation (assessments, care plans, transitions, referrals, outcomes); participate in chart/case reviews;
Contribute to data quality, reporting, and continuous quality improvement (CQI); support protocol, pathway, and tool development.
Participate in program/service and policy development, implementation, monitoring, and evaluation; coordinate outreach/mobile clinics with internal programs, community organizations, providers, and local stakeholders as needed.
Participate in case conferences, multidisciplinary meetings, community outreach, and agency awareness initiatives.
Advocate with and for clients to reduce barriers and ensure fair, dignified access to care and supports; contribute to community education and collaborative strategies.
Manage clinic readiness operations: maintain/order equipment and supplies; share responsibility for safe handling of medications and vaccines (including cold-chain compliance); make purchases within allocated budget lines and follow procurement controls; assist with operational policies and procedures.
Maintain current knowledge of relevant government guidelines, acts, and legislation affecting client care and organizational practice.
Supervise and support students/learners from various disciplines; contribute to orientation and teaching activities with a determinants-of-health lens.
Participate in applied research and evaluation projects, as appropriate.
Perform other duties as required to meet program and organizational needs.
Knowledge, Skills, and Abilities
Bachelor’s degree in nursing or related health-care field; in good standing with the applicable regulatory college.
Experience coordinating care with individuals facing barriers to access including equity-deserving populations.
Demonstrates a strengths-based perspective, recognizing and building on the inherent assets, skills, and resilience of individuals and communities. Focuses on empowerment rather than deficits, fostering dignity, self-determination, and collaborative problem-solving in all interactions.
Deep appreciation for the challenges faced by people experiencing homelessness and housing precarity, and those impacted by intersecting forms of marginalization.
Strong understanding of trauma-informed care, harm reduction, and culturally safe practice.
Experience with care coordination, case management, and system navigation in community-based settings.
Excellent written and oral communication skills tailored to appropriate literacy levels.
Knowledge of local health, social, and community service systems and referral pathways.
Experience working with diverse communities and knowledge of anti-oppressive framework.
Demonstrated ability to organize workload, respond effectively to unexpected situations, and multitask in a fast-paced environment.
Valid driver’s license and access to a reliable vehicle.
Current First Aid/CPR and a clear Vulnerable Sector Check.
Additional languages relevant to the community are an asset.
Working Environment & Physical Demands
Work may be mobile and/or site-based across multiple locations and programs including shelters.
Ability to work flexible hours, including some evenings and Saturdays.
Exposure to individuals experiencing crisis, complex health conditions, or escalated behaviours.
Combination of client-facing interactions, outreach activities, and administrative responsibilities.
Requires flexibility, adaptability, and comfort building longitudinal relationships with clients and collaborating across programs.
OUR COMMITMENT TO EQUITY
WellFort is an inclusive and equitable employer. We encourage applications from members of equity-deserving communities, including but not limited to Indigenous peoples, racialized individuals, 2SLGBTQIA+ persons, persons with disabilities, and people with lived experience of poverty, homelessness, or systemic marginalization.
Requests for accommodation due to disability can be made at any stage in the recruitment process.
VACCINATION REQUIREMENT
As a condition of employment, new WellFort staff must be fully vaccinated unless they have received an exemption from vaccination under the Human Rights Code. Proof of COVID-19 vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.
Fully vaccinated is defined as having received the completed series of an accepted COVID-19 vaccine, as recommended by the Office of the Chief Medical Officer of Health and having received the final dose at least 14 days before your employment start date.
The candidate will be asked to provide WellFort with proof of full vaccination, prior to their employment start date. Acceptable proof is a Ministry of Health Dose Administration Receipt (or such other proof of vaccination that the Province of Ontario sanctions). This can be obtained through the Provincial portal https://covid-19.ontario.ca/get-proof/ .
The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the organization will be required.
Registered Practical Nurse (RPN) - NP Clinic and Community Homes for Opportunity (CHO) Program - Full-Time, Permanent - Barrie, ON
Are you passionate about mental health and making a difference in your community? Join CMHA Today!
Why Join CMHA Simcoe County?
- Generous paid time off
- We’re a growing organization, which means growing opportunities!
- Enjoy free EFAP, with special discounts for you and your family.
- Exemplary Standing with Accreditation Canada.
- Paid Training and Professional Development Opportunities.
- A 35 hour/week work schedule.
- Committed to implementing an evidence-based DEI Action Plan.
- Located north of the GTA; Simcoe County offers a blend of rural charm and modern amenities, with access to outdoor activities on Georgian Bay and Lake Simcoe.
Do you need assistance applying? Please contact our HR Team at hr@cmhastarttalking.ca
Position Summary:
The Canadian Mental Health Association, Simcoe County Branch seeks a Registered Practical Nurse (RPN), who, in accordance with the agency’s policies, standards, and guidelines, assists with and coordinates the administration of the NP Clinic, and provides client-centered primary health care to rostered clients of CMHA SCB programs. In collaboration with the Manager of CHO and CMHA Supported Homes, the RPN supports the planning and implementation of the primary care elements of the CHO program.
What You'll Do
1. Coordinate NP Clinic Operations
Manage all aspects of the Nurse Practitioner (NP) Clinic, including scheduling
client visits, maintaining equipment and supplies, and liaising with the physician consultant.
Serve as the lead administrative contact for pharmacies and assist with file audits as delegated by the NP.
2. Support Primary Care Integration
Collaborate with the Manager of Housing to plan and implement the primary care components of the Community Homes for Opportunity (CHO) program through the NP Clinic.
3. Deliver Professional Nursing Care
Perform nursing duties in accordance with the standards set by the College of Nurses of Ontario.
Provide specialized consultation and education to clients, families, and colleagues on nursing-related issues.
4. Supervise and Support Staff
Supervise Peer Support Workers during clinic days, ensuring effective collaboration and quality service delivery.
5. Promote Continuity of Care
Develop and maintain strong connections with hospitals and community service providers.
Consult with external service providers to ensure seamless, coordinated care for clients.
REQUIRED QUALIFICATIONS:
Minimum five (5) years’ experience in primary care/mental health and addictions nursing (community-based preferred).
A Registered Practical Nurse with membership in good standing with the College of Nurses of Ontario.
Demonstrated administrative/coordination experience.
Must have access to a vehicle, a valid Ontario driver’s license, and adequate automobile insurance.
Fluency in French or another second language would be an asset.
Legally entitled to work in Canada
SALARY SCALE:
$56,420.00 - $62,226.00 per year
35 hours per week
Monday to Friday, 9am - 5pm
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Recruitment Reason: Vacancy
Please note that CMHA SCB does not use Artificial Intelligence (AI) tools in the recruitment and selection process.
CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. CMHA Simcoe County Branch supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome all applicants including persons with lived experience, women, Indigenous people, people with disabilities, and members of the 2SLGBTQ+, visible minority and immigrant communities to apply. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Job Types: Full-time, Permanent
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Application question(s):
Do you have membership in good standing as an RPN with the College of Nurses of Ontario (CNO)?
Licence/Certification:
Class G Licence (required)
Work Location: In person
Jan 15, 2026
Full time
Registered Practical Nurse (RPN) - NP Clinic and Community Homes for Opportunity (CHO) Program - Full-Time, Permanent - Barrie, ON
Are you passionate about mental health and making a difference in your community? Join CMHA Today!
Why Join CMHA Simcoe County?
- Generous paid time off
- We’re a growing organization, which means growing opportunities!
- Enjoy free EFAP, with special discounts for you and your family.
- Exemplary Standing with Accreditation Canada.
- Paid Training and Professional Development Opportunities.
- A 35 hour/week work schedule.
- Committed to implementing an evidence-based DEI Action Plan.
- Located north of the GTA; Simcoe County offers a blend of rural charm and modern amenities, with access to outdoor activities on Georgian Bay and Lake Simcoe.
Do you need assistance applying? Please contact our HR Team at hr@cmhastarttalking.ca
Position Summary:
The Canadian Mental Health Association, Simcoe County Branch seeks a Registered Practical Nurse (RPN), who, in accordance with the agency’s policies, standards, and guidelines, assists with and coordinates the administration of the NP Clinic, and provides client-centered primary health care to rostered clients of CMHA SCB programs. In collaboration with the Manager of CHO and CMHA Supported Homes, the RPN supports the planning and implementation of the primary care elements of the CHO program.
What You'll Do
1. Coordinate NP Clinic Operations
Manage all aspects of the Nurse Practitioner (NP) Clinic, including scheduling
client visits, maintaining equipment and supplies, and liaising with the physician consultant.
Serve as the lead administrative contact for pharmacies and assist with file audits as delegated by the NP.
2. Support Primary Care Integration
Collaborate with the Manager of Housing to plan and implement the primary care components of the Community Homes for Opportunity (CHO) program through the NP Clinic.
3. Deliver Professional Nursing Care
Perform nursing duties in accordance with the standards set by the College of Nurses of Ontario.
Provide specialized consultation and education to clients, families, and colleagues on nursing-related issues.
4. Supervise and Support Staff
Supervise Peer Support Workers during clinic days, ensuring effective collaboration and quality service delivery.
5. Promote Continuity of Care
Develop and maintain strong connections with hospitals and community service providers.
Consult with external service providers to ensure seamless, coordinated care for clients.
REQUIRED QUALIFICATIONS:
Minimum five (5) years’ experience in primary care/mental health and addictions nursing (community-based preferred).
A Registered Practical Nurse with membership in good standing with the College of Nurses of Ontario.
Demonstrated administrative/coordination experience.
Must have access to a vehicle, a valid Ontario driver’s license, and adequate automobile insurance.
Fluency in French or another second language would be an asset.
Legally entitled to work in Canada
SALARY SCALE:
$56,420.00 - $62,226.00 per year
35 hours per week
Monday to Friday, 9am - 5pm
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Recruitment Reason: Vacancy
Please note that CMHA SCB does not use Artificial Intelligence (AI) tools in the recruitment and selection process.
CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. CMHA Simcoe County Branch supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome all applicants including persons with lived experience, women, Indigenous people, people with disabilities, and members of the 2SLGBTQ+, visible minority and immigrant communities to apply. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Job Types: Full-time, Permanent
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Application question(s):
Do you have membership in good standing as an RPN with the College of Nurses of Ontario (CNO)?
Licence/Certification:
Class G Licence (required)
Work Location: In person
Provincial Health Services Authority
British Columbia
Registered Nurse, Interventional Radiology, OR Surgical Suite
BC Children’s Hospital
Vancouver, BC
What you’ll do
Plan direct care for the patient by performing activities such as reviewing patient/family history, developing a care plan specific for the patient and family and meeting with other members of the health care team to discuss and review the care plan.
Provide direct patient care by implementing the care plan, and collaborate with other members of the health care team to evaluate family-centred patient care in the particular setting.
Maintain patient records by performing activities such as collecting and documenting information regarding patients and their families, nursing observations, telephone communications, interventions, teaching and care evaluations to ensure patient records are current and complete.
Identify own learning needs, reviews these with the Clinical Nurse Coordinator or delegate and engage in a variety of learning activities to meet these needs, such as attending in-services.
Participate in the orientation and continuing education of nursing staff and students by preceptoring and role-modeling.
Provide input to the Program Manager, or delegate, regarding policies, procedures and operational requirements.
Maintain a safe environment for patients, families and staff by following established emergency procedures and safety practices and procedures.
Promote the implementation and evaluation of nursing research and quality monitoring activities as directed by participating in nursing committees, and by keeping current through attendance at education and in-service opportunities.
Perform other professionally related duties as assigned.
What you bring
Qualifications
Current practicing registration as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
Two years recent related Interventional Radiology and/or acute care experience required.
CPR Training – Basic Cardiac Life Support (BCLS) – Level I
PALS
Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Children’s Hospital contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
Ability to communicate effectively, both verbally and in writing.
Ability to relate effectively to children and their families and others.
Ability to participate as a member of a multidisciplinary care team and function as a nursing resource.
Ability to organize work.
Demonstrated physical ability to perform the duties of the job.
Ability to operate related equipment, including applicable computer software.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Part-Time (0.80 FTE)
Wage: $41.42 - $55.91/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: As per rotation Requisition # 191929E
What we do
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
BCCH is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCCH are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca .
The internal job posting expires on November 30, 2025 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca .
Dec 10, 2025
Part time
Registered Nurse, Interventional Radiology, OR Surgical Suite
BC Children’s Hospital
Vancouver, BC
What you’ll do
Plan direct care for the patient by performing activities such as reviewing patient/family history, developing a care plan specific for the patient and family and meeting with other members of the health care team to discuss and review the care plan.
Provide direct patient care by implementing the care plan, and collaborate with other members of the health care team to evaluate family-centred patient care in the particular setting.
Maintain patient records by performing activities such as collecting and documenting information regarding patients and their families, nursing observations, telephone communications, interventions, teaching and care evaluations to ensure patient records are current and complete.
Identify own learning needs, reviews these with the Clinical Nurse Coordinator or delegate and engage in a variety of learning activities to meet these needs, such as attending in-services.
Participate in the orientation and continuing education of nursing staff and students by preceptoring and role-modeling.
Provide input to the Program Manager, or delegate, regarding policies, procedures and operational requirements.
Maintain a safe environment for patients, families and staff by following established emergency procedures and safety practices and procedures.
Promote the implementation and evaluation of nursing research and quality monitoring activities as directed by participating in nursing committees, and by keeping current through attendance at education and in-service opportunities.
Perform other professionally related duties as assigned.
What you bring
Qualifications
Current practicing registration as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
Two years recent related Interventional Radiology and/or acute care experience required.
CPR Training – Basic Cardiac Life Support (BCLS) – Level I
PALS
Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Children’s Hospital contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
Ability to communicate effectively, both verbally and in writing.
Ability to relate effectively to children and their families and others.
Ability to participate as a member of a multidisciplinary care team and function as a nursing resource.
Ability to organize work.
Demonstrated physical ability to perform the duties of the job.
Ability to operate related equipment, including applicable computer software.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Part-Time (0.80 FTE)
Wage: $41.42 - $55.91/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: As per rotation Requisition # 191929E
What we do
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
BCCH is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCCH are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca .
The internal job posting expires on November 30, 2025 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca .
Job Description
Client Services Supervisor is responsible for the Ongoing Assessment of clients and the development of an appropriate Care plan that meets client needs. Ongoing education, support and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes in client’s status in a timely manner. Arrange Family and team meetings as necessary. Meet with Home Service workers to complete an annual performance appraisal. The Client Service Supervisor works closely with the Service Coordinator in ensuring client receives care as scheduled and any changes in care are implemented immediately.
We are looking for: a full -time Client Services Supervisor (Contract for 18 months)
Salary: Commensurate with experience
Hours of Work: 34 hours per week. Monday to Friday 8:30am to 4:30pm. This role includes time in the community, time in the office and time working from home. Extensive travel across the GTA is required. Contributes to rotational on-call schedule.
Reports to: Manager, Client Services
Responsibilities
Supervision/Training Personal Support Workers
Participate in Personal Support Worker Orientation
Provide Personal support workers with an over view care delivery to clients
Develop a communication system to ensure all staff are aware of changing client needs and information sharing as 24 hour service delivery
Arrange to meet with staff on a regular basis i.e. staff meetings to discuss program and concerns
Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits.
Assist Home Service Workers in problem-solving.
Arrange spot check appointments, as per agency guidelines.
Provide training and follow-up on Delegated Acts, as required.
Provide direction to Personal Support Workers during crisis situations/ urgent visits such as medical emergencies, death, etc.
Facilitate/ monitor training and educational opportunities for Home Service Workers in order to encourage attainment of skill enhancement and self-improvement goals.
Conduct performance review with input from coordinate Service Coordinators in relation to regular performance appraisals.
Participate in Personal Support Worker recognition events.
Follow all rules/procedures regarding the health and safety of Home Service Workers and clients, and monitor their implementation.
Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators.
Investigate and complete accident reports (WSIB) according to requirements, as necessary.
Enforce compliance with relevant labour legislation.
As required, provide supervision, support, education and evaluation of students placed at the Agency for the purpose of field practice.
Identify education needs of Personal Support Worker and set up education sessions
Contribute to team effectiveness and service development.
Participate in department meetings and provide input for improving programs and enhancing efficiency.
Liaise with other departments within the Agency.
Support team decisions and strategies.
Share in handling workload for positive results.
Participate on community and Agency committees as necessary.
Provide support and leadership in a specified area of service (e.g. specialty; skills; language), as required.
Contribute to department and agency success by performing other relevant responsibilities or undertaking special projects as assigned by management.
Working cooperatively with colleagues.
Providing excellent customer service.
Enhance job skills through education and training.
Arrives at work and appointments in a punctual manner.
Responsible for tidying boardrooms and office kitchen areas after use.
Conduct In-Home Client Assessments
Ongoing assessment/reassessment of clients' need for service according to Agency guidelines, and establish care plans based upon client health and functioning level; support network; and home environment.
Family meetings to discuss client needs and program description as necessary
Collaborate with LHIN for complex clients
Complete all necessary documentation and obtain required consents.
Advocate on behalf of the client to ensure his/her needs are met.
Complete initial and follow-up client goal achievement, with client/caregiver input.
Participate in case conferences, as required.
Maintain regular contact with Manager and Service Coordinators.
Risk, Health and Safety Management
Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
Participating in health and safety processes and procedures
Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
Participating in all health and safety training initiatives on a regular basis.
Taking proactive action against client incidents within your scope of practice.
Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.
Qualifications
Regulated healthcare professional with current registration in the applicable College
Experience working with an elderly population or in community-based care would be an asset.
Excellent assessment skills.
Able to supervise a team of Home Service Workers.
Excellent interpersonal, problem-solving and communication skills. Highly organized, able to work independently, while functioning as a member of a team.
Good written and verbal English language skills.
Able to produce accurate documentation, and show attention to detail.
Computer skills in Windows and Word processing.
Competent in both the RAI and Gold Care tools
Demonstrated efforts to continuously upgrade skills.
Russian language skills are preferred
Valid Driver’s license and vehicle required.
Nov 24, 2025
Full time
Job Description
Client Services Supervisor is responsible for the Ongoing Assessment of clients and the development of an appropriate Care plan that meets client needs. Ongoing education, support and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes in client’s status in a timely manner. Arrange Family and team meetings as necessary. Meet with Home Service workers to complete an annual performance appraisal. The Client Service Supervisor works closely with the Service Coordinator in ensuring client receives care as scheduled and any changes in care are implemented immediately.
We are looking for: a full -time Client Services Supervisor (Contract for 18 months)
Salary: Commensurate with experience
Hours of Work: 34 hours per week. Monday to Friday 8:30am to 4:30pm. This role includes time in the community, time in the office and time working from home. Extensive travel across the GTA is required. Contributes to rotational on-call schedule.
Reports to: Manager, Client Services
Responsibilities
Supervision/Training Personal Support Workers
Participate in Personal Support Worker Orientation
Provide Personal support workers with an over view care delivery to clients
Develop a communication system to ensure all staff are aware of changing client needs and information sharing as 24 hour service delivery
Arrange to meet with staff on a regular basis i.e. staff meetings to discuss program and concerns
Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits.
Assist Home Service Workers in problem-solving.
Arrange spot check appointments, as per agency guidelines.
Provide training and follow-up on Delegated Acts, as required.
Provide direction to Personal Support Workers during crisis situations/ urgent visits such as medical emergencies, death, etc.
Facilitate/ monitor training and educational opportunities for Home Service Workers in order to encourage attainment of skill enhancement and self-improvement goals.
Conduct performance review with input from coordinate Service Coordinators in relation to regular performance appraisals.
Participate in Personal Support Worker recognition events.
Follow all rules/procedures regarding the health and safety of Home Service Workers and clients, and monitor their implementation.
Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators.
Investigate and complete accident reports (WSIB) according to requirements, as necessary.
Enforce compliance with relevant labour legislation.
As required, provide supervision, support, education and evaluation of students placed at the Agency for the purpose of field practice.
Identify education needs of Personal Support Worker and set up education sessions
Contribute to team effectiveness and service development.
Participate in department meetings and provide input for improving programs and enhancing efficiency.
Liaise with other departments within the Agency.
Support team decisions and strategies.
Share in handling workload for positive results.
Participate on community and Agency committees as necessary.
Provide support and leadership in a specified area of service (e.g. specialty; skills; language), as required.
Contribute to department and agency success by performing other relevant responsibilities or undertaking special projects as assigned by management.
Working cooperatively with colleagues.
Providing excellent customer service.
Enhance job skills through education and training.
Arrives at work and appointments in a punctual manner.
Responsible for tidying boardrooms and office kitchen areas after use.
Conduct In-Home Client Assessments
Ongoing assessment/reassessment of clients' need for service according to Agency guidelines, and establish care plans based upon client health and functioning level; support network; and home environment.
Family meetings to discuss client needs and program description as necessary
Collaborate with LHIN for complex clients
Complete all necessary documentation and obtain required consents.
Advocate on behalf of the client to ensure his/her needs are met.
Complete initial and follow-up client goal achievement, with client/caregiver input.
Participate in case conferences, as required.
Maintain regular contact with Manager and Service Coordinators.
Risk, Health and Safety Management
Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
Participating in health and safety processes and procedures
Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
Participating in all health and safety training initiatives on a regular basis.
Taking proactive action against client incidents within your scope of practice.
Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.
Qualifications
Regulated healthcare professional with current registration in the applicable College
Experience working with an elderly population or in community-based care would be an asset.
Excellent assessment skills.
Able to supervise a team of Home Service Workers.
Excellent interpersonal, problem-solving and communication skills. Highly organized, able to work independently, while functioning as a member of a team.
Good written and verbal English language skills.
Able to produce accurate documentation, and show attention to detail.
Computer skills in Windows and Word processing.
Competent in both the RAI and Gold Care tools
Demonstrated efforts to continuously upgrade skills.
Russian language skills are preferred
Valid Driver’s license and vehicle required.
