Program Manager, Regional Renal Services

Program Manager – Regional Renal Services

Department: Renal and Palliative Care
Location: Kingston General Hospital Site
Hours of Work: Full-Time, Days
Salary: Class 08 — $121,975–$146,370 per annum + pension & benefits

Join a Leader in Regional Kidney Care

Kingston Health Sciences Centre (KHSC) is seeking an experienced and dynamic Program Manager to join our Regional Renal Program Leadership Team. This is an exciting opportunity to contribute to a high-performing program that provides comprehensive kidney care across the spectrum—from ambulatory multidisciplinary clinics to in-facility dialysis, independent home therapies, and transplant care.

As an innovative, patient‑centred leader, you will champion a culture of collaboration, engagement, and accountability while driving excellence in clinical operations and patient experience.

Primary Responsibilities

The Program Manager provides both clinical and operational oversight, ensuring safe, effective, efficient, and patient‑focused care. Key responsibilities include:

Operational & Clinical Leadership

• Ensure delivery of high-quality care that is safe, patient‑centred, and efficient.
• Develop, implement, and monitor program policies and procedures.
• Promote best practices and advance clinical standards across the program.
• Review and optimize workflows to ensure safety and efficiency for patients and staff.

People Leadership & Engagement

• Foster a positive culture of engagement, mutual respect, teamwork, and accountability.
• Lead strategies to address and reduce drivers of overtime and sick time.
• Support ongoing professional growth, teaching, mentorship, and staff development.
• Partner with clinical teams and physician leads to ensure coordinated, high-quality patient care.

Strategic & Quality Improvement

• Lead and support the adoption of the Regional Renal Program’s strategic direction, the Ontario Renal Plan, and KHSC’s strategic priorities.
• Lead development of program charters and monitor progress on initiatives.
• Oversee compliance with quality standards, professional regulations, and statutory requirements.
• Analyze adverse events and lead follow‑up investigations and remediation efforts.

Financial & Resource Management

• Manage budgets responsibly, monitor variances, and create strategies to improve efficiency.
• Support the implementation of quality-based procedures and bundled care methodologies.

Collaboration & Partnership

• Work closely with the Program Operational Director and regional/provincial stakeholders to advance organizational and provincial renal program goals.
• Strengthen partnerships across the broader organization and region to enhance system performance.

Note: The above duties are representative and not exhaustive.

Basic Qualifications

Education & Registration

• Undergraduate degree in Nursing or an Allied Health Profession required.
• Master’s degree in Nursing, Allied Health, Health/Business Administration (or equivalent) preferred.
• Current member in good standing with a recognized regulated health professional body.

Experience

• Minimum five years of related healthcare experience; renal experience an asset.
• Three to five years of previous management/leadership experience.
• Demonstrated success in implementing program strategic goals, quality indicators, and volume targets.
• Experience with budget management, quality-based procedures, and bundled care.
• Experience with Project Management and Quality Improvement methodology.

Knowledge, Skills & Abilities

• Strong leadership and interpersonal skills with proven ability to engage large interdisciplinary teams.
• Exceptional verbal and written communication.
• Demonstrated ability to facilitate change and embrace accountability.
• Strong judgment, decision‑making, analytical, and problem‑solving skills.
• Excellent organizational ability with the capacity to manage competing demands.
• Proficiency with Microsoft Office Suite.
• Regional program experience considered an asset.

Other Requirements

• Ability to meet the physical demands of the position.
• Satisfactory criminal reference check and vulnerable sector search required.

Why Join KHSC?

As a key leader within the Regional Renal Program, you will have the opportunity to shape patient care experiences across a large regional footprint, contribute to meaningful system improvements, and collaborate with a highly skilled, passionate team dedicated to advancing kidney health.