Senior Clinical Program Director, Surgical Services and Mobility Program

Unity Health Toronto is one of Canada’s largest Catholic healthcare networks serving patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, hospital care services, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education.

Reporting directly to the Vice President - Clinical Programs, the Senior Clinical Program Director (SCPD) for Surgical Services and Mobility Program is a pivotal leadership role overseeing the peri-operative services program at the St. Joseph’s Health Center site and the cross-site Mobility program departments across the two acute care sites of Unity Health Toronto.

The programs within this portfolio provide high-quality care to a broad patient population, encompassing the local community, regional, and beyond. The peri-operative portfolio at the St. Joseph’s Health Centre site includes 12 operating rooms, cystoscopy suites, eye surgery centre, PACU, pre-admission facility, surgical day care and the medical device reprocessing department. The SCPD is also responsible for the orthopaedic related care departments across the St. Joseph’s site and the St. Michael’s Hospital site and includes 3 in-patient orthopaedic units, 2 fracture clinics, and 3 interdisciplinary out-patient clinics.

As the SCPD, you will work in close partnership with Medical Leadership to lead a dynamic, multidisciplinary team of professionals including surgeons, anesthesiologists, intensivists, nurses, and other health disciplines. Your primary responsibility is to ensure the delivery of high quality, patient-centered care across all areas of the programs and services, driving clinical excellence and fostering a positive work environment and outstanding communication and collaboration among diverse healthcare teams.

As an integral member of Unity Health Toronto's senior leadership team, the primary role of the SCPD is to provide exemplary leadership, management, and strategic planning to the Surgery and Mobility Program. Ensuring excellence in the provision of patient care delivery in day-to-day operations as well as longer term program planning for continuous improvement, the achievement of corporate/program objectives and the creation of a healthy workplace that maximizes the potential of all who work at Unity Health Toronto. The Senior Clinical Program Director will achieve this mandate working in close partnership with all leaders at Unity Health Toronto.

The SCPD leads the strategic planning and operational management of all services in the Surgery and Mobility Program and maintains responsibility for ensuring the efficient/effective use of resource and management across all clinical program delivery including all aspects of day-to-day operations planning, human resource and financial management. This involves facilitating program development and strengthening program vision, promoting a culture of excellence, discovery and innovation in all clinical and non-clinical activities within the programs. The SCPD will lead and foster the development of external relationships with community partners and stakeholders in patient care delivery.

Primary responsibilities of the SCPD role include:

• Providing senior operational leadership for the programs and services within the Surgery and Mobility Program supporting the advancement of Unity Health Toronto's values based culture
• Directing and aligning clinical operations to effectively achieve corporate and program objectives
• Providing leadership and oversight for the delivery of clinical care within the portfolio and ensuring excellence in the quality of care and patient experience
• Providing excellence in change management for teams pivoting to meet the dynamic needs of fast paced, and ever-changing healthcare landscape. Executing excellence in financial management and seamlessly integrating financial considerations for strategic decision-making
• Establishing priorities for program resource allocations, including operating budgets, capital allocation, and strategic initiatives
• Championing an outstanding customer service approach to program goals and associated community relations
• Enabling advancing professional practice and development for staff
• Ensuring the continuous development of direct reports and management teams through leadership, education, coaching and performance management
• Collaborating with all leaders to foster engagement and wellness of our people
• Building strong relationships with physicians, medical staff, and staff to ensure a high quality, coordinated, patient care experience
• Participating in and/or leading internal senior leadership committee(s)
• Communicating with the executive team, internal and external partners and stakeholders, Ontario Health, and the MOH, as appropriate, to ensure strategic advancement of the portfolio in alignment with Unity Health Toronto’s strategic plan and the broader Ontario Health strategy

 Overview of Role Requirements:

• Master's Degree in nursing or health discipline required
• Regulated Health Professional with certification in good standing from respective regulatory body
• Minimum of 8 years in progressive management roles in a health care setting, preferably in leading acute and/peri-operative care services
• Certified Health Executive (CHE) designation preferred 
• Experience in business planning, resource management, program planning, development, evaluation and managing patient care services is required for this role
• Experience in leadership at a Director level an asset
• Demonstrated interpersonal and communication skills and ability to establish positive working relationships with physicians, community partners, academic partners, and other programs and service providers
• Demonstrated knowledge and understanding of program management concepts to facilitate clinical and support services interactions within the programs
• Demonstrated ability to develop and implement processes / systems to ensure effective and efficient program management infrastructure 
• Demonstrated leadership in continuous quality improvement and operational excellence, LEAN experience and certification is an asset
• Demonstrated values-based leadership competencies
• Demonstrated experience in promoting a culture of learning, innovation, change and accountability within
• Demonstrated advanced skills in collaboration, negotiations, conflict resolution, human resources management, and financial management
• Demonstrated interpersonal skills and ability to establish positive working relationships with physicians, community partners, academic partners, and other programs and service providers
• Demonstrated experience in organizational strategic planning and execution
• Demonstrated knowledge and understanding of relevant legislation, regulations, and hospital policies
• Demonstrated knowledge and experience in leading effective strategies to improve patient access and flow across complex health systems

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.