Senior Medical Staff Liaison & Credentialing Advisor

Medical Affairs at Unity Health Toronto strives to be a caring, trusted and respected source of support and service to credentialed staff and medical leadership. Medical Affairs supports the recruitment and retention of top-quality medical staff and fosters an open, accessible and welcoming environment that strives for equity and embraces, respects and values differences. Medical Affairs acts as a professional affairs body and strategic partner to physicians and organization.

We are currently seeking a motivated and experienced Senior Medical Staff Liaison & Credentialing Advisor to join our team. In this position you will have the opportunity to use your extensive knowledge and expertise to help us develop, implement, and maintain an innovative and strategic approach to Medical Affairs that will meet the current and future needs of Unity Health Toronto.

Reporting to the Director, Medical Affairs, the Senior Medical Staff Liaison & Credentialing Advisor has the overall responsibility for the credentialing of all Medical, Dental and Midwifery Staff across Unity Health inclusive of appointment, annual re-appointments, cross-appointments, temporary privileges and advising on such. The successful candidate will champion strategies between multiple stakeholders and liaise with and support Unity Health Toronto credentialed staff and medical leadership while facilitating administrative processes in the medical affairs department. We are looking for an individual who will be able to keep up with rapid change, has strong interpersonal skills, and is willing to take on new challenges.

KEY DUTIES AND RESPONSIBILITIES:

• Manages the credentialing process for Professional Staff, and supports the reappointment process for Professional Staff which includes ensuring all credentialing activities conform to the Public Hospitals Act (PHA), Unity Health Toronto Credentialed Staff Bylaws and obey all governing legal requirements;
• Acts as quality assurance for the organization, ensuring all credentialed staff are properly licensed and certified and are not in violation of any professional conduct requirements;
• Maintains responsibility for ensuring the accuracy and completion of all requirements of the above processes and that acceptable and legitimate documentation is submitted;
• Facilitates the process for new medical staff recruits, serving as a contact for all Department Chiefs and Division Heads to advise of credentials policies/procedures;
• Provides advice and assistance to all Hospital areas with respect to specific privileges, physician information, credentialing process and policy;
• Make continuous quality improvements and efficiencies in order to enhance and streamline the credentialing process;
• Participates in the creation and delivery of innovative presentations and education sessions;
• Participates in the planning and implementation of key projects, as directed by the Director, Medical Affairs;
• Supports the implementation of change management plans that maximize credentialed staff engagement, ensuring smooth adoption of changes impacting professional staff and the organization;
• Coordinates the development of formal reports and communications to the credentialed staff, MAC Executive and MAC meetings as required;
• Supports the development and monitoring of policies and protocols including credentialing practices that impact credentialed staff;
• Supports Medical Advisory Committee (MAC) and MAC Executive committee;
• Sits on the MAC Executive/Credentialing Committee to bring forward new credentialed staff appointments and discuss current credentialing issues and concerns;
• Creates and implements internal notification systems of all new staff and/or changes in privileges, to enable new staff or temporary staff to function within the Hospital
• Lead site contact and administrator of Clinician Management and Reappointment System (CMaRS);

QUALIFICATIONS:

• University degree in related field;
• Master’s degree preferred;
• Knowledge of College of Physician & Surgeons of Ontario (CPSO) licensing requirements
• Knowledge and experience interpreting credentialed staff-related legislation including the Public Hospitals Act;
• Credentialed staff recruitment experience in a hospital required (large, academic, and/or community hospital preferred);
• Strong interpersonal skills and ability to work as a team player
• Knowledge and experience with CMaRS or physician database applications and applicant flow tracking
• Knowledge of credentialing processes, by-laws, and regulations as per the PHA
• Subject matter expert on project-related initiatives with respect to credentialing
• Demonstrated ability to maintain confidentiality of privileged staff personal data
• Proven experience in health care including customer service, customer relationship management, and customer satisfaction
• Well-developed negotiation and conflict management/resolution skills
• Strong communication skills and extremely high level of tact and diplomacy
• Ability to navigate difficult situations, various personalities, and ability to mediate complex situations
• Ability to establish effective working relationships, both external and internal
• Ability to handle competing priorities and maintain organization of workflow
• Demonstrated ability to maintain a fast work pace and manage multiple priorities with strict deadlines while maintaining a positive attitude
• Well-developed organizational and time management skills
• Ability to take initiative, work independently, and bring assignments to successful conclusion
• Ability to work with a variety of staff, management and leadership levels

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.