Executive Director

  • North York Seniors Centre
  • Jan 22, 2025
Full time

Job Description

THE OPPORTUNITY

North York Seniors Centre is seeking a strategic and innovative Executive Director to lead our unique Centre where a broad range of programs and services connect older adults to their community and assist them to live safely and independently in their homes.

Reporting to the Board of Directors, managing a team of 50+ staff and working alongside over 100 volunteers, the Executive Director will ensure the effective and efficient operations of our Centre by providing leadership and executive management.

An excellent relationship manager who can successfully work with diverse groups, the Executive Director will develop deep connections with government funders and other donors and develop new funding partnerships to help expand the offerings at NYSC.

Leveraging skills in non-profit management, the new Executive Director will also build profile, promote services and lead the design of innovative programs that will bring new audiences to the Centre. A community builder, the Executive Director will work closely with existing network partners and develop new relationships to help us increase our reach to serve over 1,500 seniors each year.

A collaborative team leader, the Executive Director will inspire and energize our passionate team of staff and volunteers. Balancing strategic and tactical abilities, the new Executive Director will lead within an environment where everyone ‘rolls up their sleeves’ to support one another.

The salary range for this position is $140,000 - $165,000 plus a comprehensive benefits program. Staff are working to support our clients five days in the office, which is in the Yonge and Finch area of Toronto.

 

ABOUT NORTH YORK SENIORS CENTRE

North York Seniors Centre (NYSC) has served seniors and adults with disabilities in the community for 50 years, providing a broad spectrum of programs and services that connect them to their community and assist them to live safely and independently in their own homes.

Dedicated and compassionate staff and volunteers work to meet clients’ needs, offering innovative, high-quality programming and services that promote an active and healthy lifestyle to clients and their families.

Through NYSC programs and services, seniors are supported to age actively, remain healthy, and live safely at home.

Our Mission

North York Seniors Centre promotes healthy aging by providing programs and services within our diverse community.

Our Vision

A world where older adults live their best lives.

Our Values

  • Compassion - We serve others with empathy, respect and dignity.
  • Inclusiveness - We welcome all people and appreciate their differences.
  • Quality - We deliver excellent, person-centred programs and services.

Our Commitment

North York Seniors Centre is a positive space for inclusivity and multiculturalism. We proudly serve a diverse community respecting human rights and offering a safe space to everyone.

Active Living Centre

 Members of the NYSC Active Living Centre (ALC) have access to a fitness centre, a café, plus multi-purpose rooms for classes, services, programs, travel and events. All conveniently located on the Yonge subway line at Finch.  Membership for adults 55+ is available throughout the year and provides access to all these benefits to help members ease into and enjoy their retirement lifestyle. At the ALC, you’ll be encouraged to be active, live well and stay socially connected. Programs include:

  • Arts and culture programs
  • Fitness Centre and classes
  • Health and wellness services
  • Lifelong learning classes
  • Multicultural social groups
  • Recreation and leisure activities
  • Special events and travel opportunities

Virtual and Telephone Programs

NYSC also offers programs over Zoom and telephone for those not able to attend in person. Members, clients, and volunteers can access activities via a free telephone-based program called “Seniors’ Centre Without Walls,” and virtual programs via Zoom.

 

Home Care

At North York Seniors Centre we strive to enable our clients to remain vital, healthy and connected to their community while providing assistance to live safely and independently in their own home.

Our staff provide essential personal support services in the home or hospital.

Services include personal care (bathing, dressing, toileting and hair washing), light housekeeping, light meal preparation, and companionship. NYSC also offers additional services that are free of charge, including friendly visits, information and referrals, safety assessments, and telephone reassurance.

 

Community Programs

Adult Day Program

NYSC’s Adult Day Program (ADP) provides older adults with physical frailties or cognitive challenges an opportunity to socialize, be active and have fun in a safe and caring environment. The activities are led by trained, professional and caring staff who provide personal assistance and ensure everyone has a fun-filled day. Daily activities include:

  • Lively group activities
  • Light exercise
  • Nutritious lunch and snacks
  • Special events
  • Arts and crafts and so much more

ADP gives caregivers an opportunity to catch up on errands, attend to personal needs or take a much-deserved rest.

Social Club

The Social Club is offered to older adults who would benefit from social interaction within a lightly structured environment including various activities such as a discussion, games or light stretches.

Transportation Services

North York Seniors Centre operates a fleet of four well-maintained and comfortable minivans with courteous drivers that safely drive clients where they need to go.

Services include rides to and from:

  • Medical appointments
  • Regularly scheduled shopping trips to Centrepoint Mall
  • A Day Away Club
  • The Active Living Centre

Our transportation service operates daily Monday through Friday from 8:30 a.m. – 4:30 p.m. This service is available to eligible seniors living within our service area.

Caregiver Support Group

A monthly support group for caregivers is offered to discuss common issues, practice relaxation techniques and gain support from peers. This is a joint program with Meals on Wheels and More and operates on the third Tuesday of each month.

North York Senior Centre provides free respite care while caregivers attend this program. A Personal Support Worker is available to care for the senior that the caregiver normally provides support to.

 

ADDITIONAL INFORMATION

 ·       NYSC Website

·       About NYSC

·       Active Living Centre

·       Home Care

·       Community Programs

·       Caregiver Support

·       2023 - 2024 Annual Report

·       2023 - 2027 Strategic Plan

·       Accountability

·       Get Involved

 

 ROLE AND RESPONSIBILITIES 

 Leadership & Planning

  • Develop and implement a strategic plan that aligns with the mission and vision and addresses business goals and objectives in partnership with the Board of Directors.
  • Build and monitor the annual business plan and operating budget to ensure financial and other resources are available to meet organizational goals.
  • Guide and direct the senior leadership team in the development, production, promotion, and financial oversight of the organization’s products and services.
  • Ensure performance outcome measures are established to monitor the organization’s performance against established goals and objectives, with a focus on achieving growth targets.
  • Oversee the implementation and monitoring of the annual fundraising plan.
  • Engage directly with funders ensuring impact targets are met, financial reports are shared, and program outcomes are communicated, actively seeking opportunities to grow and expand funding relationships.
  • Achieve and maintain the organization’s Accreditation.
  • Establish operating policies with the senior leadership team, ensuring compliance and regular updates.
  • Oversee the development and implementation of a Risk Management Plan including IT systems and the Joint Health and Safety Committee, monitoring progress of these plans on a regular and ongoing basis.
  • Ensure effective and appropriate use of volunteers in accordance with the Volunteer Services Policy Manual.
  • Build an organizational culture that reflects a passion for the mission, an ethic of accountability and a commitment to results.

Governance

  • Partner with the Board to cultivate, recruit and retain Board members.
  • Attend Board meetings, provide required Executive Director reports and other materials in a timely and accurate manner, and work collaboratively with the Board to resolve any issues or concerns.
  • Identify, assess, and inform the Board of internal and external risk factors which may affect annual objectives and the organization as a whole.
  • Ensure the organization’s operations and governance practices align with the By-laws and Articles of the Corporation.

 Human Resources & Team Leadership

  • Foster a culture of respect, inclusion, collaboration, teamwork and accountability.
  • Coach, develop and evaluate the performance of the senior leadership team in relation to strategic and annual operation objectives.
  • Work in collaboration with the senior management team to determine staff requirements for organizational management and program delivery.
  • Build processes to ensure effective position assessment, individual performance evaluation and salary review.
  • Oversee adherence to all required HR legislation and policy requirements.

 Program Management & Service Delivery

  • Develop a culture of client-centred service delivery which fosters continuous quality improvement.
  • Work collaboratively with the Director of Programs to ensure program excellence.
  • Ensure required data collection, analysis, documentation and reports to support evidence-based decision-making.
  • Monitor relevant service-related policies and procedures to ensure clarity, relevance, comprehension and adherence.
  • Ensure the organization’s activities and operations are carried out in compliance with local, provincial and federal regulations and related laws.

 Health & Safety

  • Ensure organization adherence to all health and safety programs in accordance with the Provincial Occupational Health and Safety Act along with NYSC policies, practices, and programs regarding safety in the workplace.
  • Work with the senior leadership team to ensure the health and safety of the staff, volunteers and clients.
  • Support the ongoing development of a culture of safety, excellence in quality care and risk management by implementing an integrated, strategic framework of continuous quality improvement.

 Public & Community Relations

  • Attend and participate in external meetings and groups that support the organization’s growth, increasing profile in the sector, while supporting and building partnerships and relationships with funders.
  • Identify, develop and expand strategic relationships with other relevant partners and stakeholders in government and the community to advance organizational goals.
  • Participate in fundraising activities as appropriate to support annual goals.
  • Act as the primary spokesperson and attend functions, media events and public meetings.
  • Work with the Board, staff and volunteers to continuously develop and build NYSC’s brand and public profile.

 

QUALIFICATIONS & COMPETENCIES

  •  Progressive senior leadership experience in the not-for-profit sector.
  • Passion for the mission of North York Seniors Centre with demonstrated interest and commitment to the well-being of seniors along with an understanding of the issues faced by underserved and low-income communities.
  • Knowledge and experience with not-for-profit governance, strategic and annual planning, financial management, revenue development, and the oversight of operations and staff.
  • Proven history developing and implementing management policies, organization infrastructure and change management activities.
  • Demonstrated success in building, leading, coaching, and retaining high-performing teams.
  • Direct experience working with/or reporting to a Board of Directors.
  • Proven ability to successfully create, manage, and develop relationships with diverse audiences, including clients/patients, staff, volunteers, community partners, donors, funders, and government.
  • Familiarity with the principles and practices of Health and Human Services/Community Support management along with related policies and legislation.
  • Knowledge and experience with program and service development and evaluation including quality assurance.
  • Strong understanding of risk and health and safety management.
  • Strong business and financial acumen with an interest in revenue development and donor relations.
  • Exceptional verbal, written, interpersonal and presentation skills with the ability to communicate effectively with diverse audiences.
  • High level of integrity, confidentiality, and accountability.
  • Advanced people skills, with a proven ability to effectively listen, collaborate and engage people to achieve outcomes.
  • Innovative and creative thinker, with the ability to motivate and inspire others.
  • Strong work ethic, with proven ability to effectively manage competing priorities and achieve timely results.
  • Demonstrated skills in relationship management and community outreach.
  • Diplomatic with solid negotiation, conflict resolution, and problem-solving skills.
  • Degree in a related field of human service is an asset or a relevant combination of education and experience.

 

 FOR MORE INFORMATION

KCI Search + Talent has been retained to conduct this search on behalf of North York Seniors Centre. For more information about this opportunity, please contact Samantha David and Jill Anderson at KCI Search + Talent via email at NYSC@kcitalent.com.   

All inquiries and applications will be held in strict confidence. Interested candidates should send their resume and letter of interest to the email address listed above by February 24, 2025.

To view the full Executive Brief, please visit:  www.kcitalent.com.

North York Seniors Centre is an equal opportunity employer that strives to develop an inclusive workforce that reflects our community. We encourage submissions from diverse applicants, including women and men, people from racialized communities, visible minorities, persons with disabilities, Indigenous persons and people who identify themselves as LGBTQ+.

 North York Seniors Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants are asked to make their request for accommodation known when contacted for an interview.

Job Category

Executive Director

City

Toronto