Director, Clinical Services

KENSINGTON HEALTH

Kensington Health is a not-for-profit, healthcare organization that provides community-delivered care. Our mission is to reimagine community-delivered care. We aspire to support a better life for everyone.

Kensington Health offers a diverse range of care and services including long-term care, hospice, community care, cancer screening, diagnostic imaging, ophthalmology, and eye tissue processing for transplants.

Kensington Health is deeply committed to equity, diversity, and inclusion. In addition, Kensington Health is a system partner, helping to co-lead and support the Mid-West Toronto Ontario Health Team, and is affiliated with the University of Toronto, Faculty of Medicine.

For additional information about Kensington Health, visit our website at https://www.kensingtonhealth.org

PROGRAM:

This Director role is within the Community, Hospice and Long-Term Care division with an initial assignment as the Director of Care, Long-Term Care. The Gardens is a 350-person home located in the heart of the Kensington community in downtown Toronto. The Gardens at Kensington Health supports individuals who require long-term care by providing comprehensive and holistic interdisciplinary care

Position Overview/Summary:

This Director role is within the Community, Hospice and Long-Term Care division with an initial assignment as the Director of Care, Long-Term Care. The Gardens is a 350-person home located in the heart of the Kensington community in downtown Toronto. The Gardens at Kensington Health supports individuals who require long-term care by providing comprehensive and holistic interdisciplinary care.

Reporting to the Vice-President, Community, Hospice and Long-Term Care, the Director will play a pivotal leadership role in in advancing the strategic priorities of the organization while also achieving operational excellence in the division.

In the initial assignment as the Director of Care, LTC, the successful candidate will be accountable to advance quality of care, safety, and the experience of the people we serve. The role is pivotal to ensuring operational excellence by stewarding human, financial and material resources at The Gardens. This role will be guided by the legislation and regulations governing LTC in Ontario, the organization's policies and procedures and best practices for nursing and personal care.

As a key member of the strategic and operational leadership team, the Director of Care, Long-term Care, will lead a team of Associate Directors of Care; Managers, After-Hours Operations; and other support service team members to deliver on daily care and services for the people who live in the LTC home.

Responsibilities:

Human Resources

• Supports the hiring leaders in recruitment, retention and performance management of team members.
• Directs and supports the staffing and payroll team for the LTC home
• Supports continuous learning and professional development among leaders and the interdisciplinary care and support services team members
• Fosters productive relationships with the union
• Fosters a workplace free of violence and harassment and promotes workplace safety by leading
• Demonstrates a commitment to equity, diversity and inclusion 

Financial and Material Management

• Provides advice and input into annual operating and capital budgets for LTC home; monitors and takes action on financial results
• Ensure clinical equipment and supplies are well-maintained, inventoried and there are sufficient supplies and equipment at the point of care and service.
• Acts as the key operational contact with contracted service providers and ensures that service delivery expectations are met

Clinical Operations

• Oversees clinical operations with focus on care provided by nursing and personal care team members
• Ensures that stable staffing within the approved staffing model and budget.
• Liaises with colleagues on the admissions, transfers and discharges
• Provides direction and advice on the interprofessional care planning process and care issues that may arise
• Collaborates with the Director, Professional Practice and Infection Prevention and Control, to facilitate skill and competency development among team members.

Quality, Safety and Experience

• Provides strategic leadership to Kensington Health to advance the care, safety and experience of the people served.
• Fosters a service excellence culture through role modeling and coaching.
• Oversees and supports the resolution of inquiries from the people who live in the LTC home including complaints and compliments
• Leads and supports the achievement of quality improvement goals and objectives and leads
• Promotes a just safety culture through reporting, safety incident reviews and ensuring any system and process learnings are implemented.
• Collaborates with the Medical Director, Long-Term Care, to resolve issues related to quality of care, experience and safety.
• Promotes person-centred approaches to care through role modeling and fostering of relationships with the chairs of the Residents' and Family Councils.

Required Skills and Abilities:

• Experience with influencing and resolving conflict.
• Demonstrated leadership in implementing initiatives related to safety and quality improvement.
• Proven track record of success implementation of change initiatives, projects and partnerships.
• Ability to lead complex change in a dynamic environment.
• Patience, flexibility, and exceptional interpersonal skills.
• Proven negotiation and conflict resolution skills.
• Strong critical thinking ability to make decisions and ability to articulate rationale for decisions.
• Ability to demonstrates composure under pressure while meeting meet multiple and competing deadlines.
• Ability to establish effective working relationships.
• Demonstrates high level of initiative, self-direction.

Required Knowledge and Experience:

• Minimum 7 years of formal leadership roles in healthcare operations, preferably Long-Term Care.
• In depth experience related to clinical assessment, planning and interventions related to the care of people with complex needs, particularly those living in a long-term care setting.
• Knowledge of infection prevention and control principles and practices.
• Proficiency with Microsoft Office applications, Point Click Care, and other information systems.

Required Professional Designation/Certificate:

• Bachelor's degree in nursing required
• Master's degree preferred (e.g., Health Administration, Nursing, Leadership)
• Active member in good standing with the College of Nurses of Ontario
• Membership with the Registered Nurses Association of Ontario preferred
• Certificate in Gentle Persuasive Approaches, Non-Violent Crisis Intervention and/or change management preferred.

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Please submit resumes by 11:59 PM on Nov, 29, 2024.

Kensington Health thanks all applicants for their interest in advance however, only those selected for an interview will be contacted.
No phone calls please.

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Kensington Health Centre is an equal opportunity employer and encourages applicants from equity seeking groups. Candidates will be provided with an overview of the various elements of the selection process, such as tests, skills demonstrations, etc. Kensington Health Centre is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.