Patient Services Manager & Hospital Lead, PECM

  • Quinte Health
  • Ontario
  • Jul 08, 2024
Full time Manager

Job Description

The Patient Services Manager & Hospital Lead is a Regulated Health Professional who maintains responsibility for all aspects of patient care activities for an assigned patient care service(s). The Patient Services Manager & Hospital Lead provides clinical & managerial leadership, direction, and supports the interdisciplinary team members in the provision of optimum quality care to patients and their families/significant others.

This role promotes and facilitates evidence-based care across the care continuum to ensure a positive outcome for patients under the general direction of the Patient Services Program Director. This will be accomplished through the implementation and use of quality improvement, utilization management, risk management and quality improvement initiatives, Health Quality Ontario standards, staff development and resource management strategies. The Patient Services Manager & Hospital Lead models and inspires the Quinte Health organizational values and encourages the team to set unit goals that align with these values and strategic directions.

The Patient Services Manager & Hospital Lead will act as the point-of-contact for Prince Edward County Memorial Hospital. They will communicate and involve volunteers, the Prince Edward County Memorial Hospital Foundation, community members and other partners in hospital activities and will act as a liaison local Foundation, Auxiliary and community partners, in addition to staff and physicians. They will proactively build relationships with key partners in support of enhancing the hospital reputation, community engagement, quality of care, patient flow, and healthier communities through partnership and connection.


  • Valid registration with a Professional Healthcare Regulating Body
  • Completed Baccalaureate Degree, commitment to pursuing a Masters degree or actively pursuing
  • A minimum of 5 years of recent clinical experience in acute care with experience working in a community-based hospital preferred
  • A minimum of 3-5 years’ recent management/leadership experience preferred
  • Proven leadership/management skills including strong human resources, labor relations, quality management, change management and utilization management skills
  • Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results
  • Ability to work with a diverse stakeholder group with demonstrated facilitating and coaching clinical areas on change initiatives
  • Experience managing competing demands in a fast-paced, multi-site, interprofessional health care environment
  • Proven risk management and quality improvement experience
  • Ability to respond to many simultaneous/competing demands from patients, families, staff, physicians, and other programs and departments
  • Strong computer skills - efficient operation of Microsoft Word Software (Excel, Word, Power Point)
  • Evidence of effective communication and conflict resolution skills with the ability to develop positive working relationships with all stakeholders, and partnerships with both internal and external leaders to promote collective problem-solving approaches
  • Demonstrated understanding and commitment to interprofessional practice standards
  • Excellent written, verbal communication and interpersonal skills, with a strong orientation to staff development and staff empowerment


  • Health Care Management/Leadership certification or equivalent program.
  • Experience leading through transformational change and quality improvement projects.

Job Category



Picton, ON