Manager, Professional Practice

  • York Region
  • May 17, 2024
Full time

Job Description


Recognized as a GTA Top Employer, one of Canada’s Top Employers for Young People, one of Canada’s Greenest Employers, one of Canada’s Best Diversity Employers, as well as a Forbes Top Employer, The Regional Municipality of York is Canada’s fastest growing region, with a population that is expected to grow to over 2 million by 2041. York Region stretches north from Toronto to Lake Simcoe and includes many hectares of protected Greenbelt. York Region’s diversity is evident in its nine local cities and towns, geography, economic development, and population. York Region works to provide residents and businesses access to a broad selection of services and resources.



This position is responsible for the planning, development, implementation, evaluation and administration of the Professional Practice learning and development strategies and programs for Paramedics and Seniors Services staff to meet all legislated requirements; managing compliance and reporting metrics to quantify service quality standards, key performance indicators (KPI’s) and benchmarks; developing solutions related to identified gaps in training, and identified clinical performance concerns/issues; and collecting, analyzing and reporting on trends, performance metrics and data on outcomes related to professional development programs, and change management initiatives to improve performance related to service delivery.


•    Collaborates/works with partners and follows the corporate strategic leadership, planning and direction related to this function. 
•    Provides strategies to guide the development of professional practice development, learning curriculum and related programs, core training requirements, and clinical performance compliance and performance standards.
•    Develops and implements learning and development/branch training programs and procedures to support effective continuous improvement delivery of services, program development mandates and legislation including conducting root cause analysis, issue tracking, and recommendations for innovative solutions, aware of emerging legislation compliance issues, accreditation, etc. 
•    Oversees needs assessment analysis; identifies performance gaps and develops training and other professional development initiatives to mitigate performance and service delivery issues. 
•    Leads and manages project teams; collaborates with management and staff in developing new processes and data collection to support compliance, quality assurance, KPI’s and performance metrics reporting.
•    Develops remedial education and training from needs identified through investigations. 
•    Responsible development of educational plans to remedy quality assurance concerns, non-compliance reports, care plans and investigation reports.
•    Develops and implements overarching short and long-term business plans and strategies; works with key stakeholders to develop and implement service level standards and performance metrics for continuous quality improvement and manages performance and activities to meet or exceed targets.
•    Contributes to the attainment of accreditation requirements of Seniors Services with accrediting organizations and participates on provincial task force/committees or compliance reviews on issue(s) as directed.
•    Ensures quality assurance activities to monitor program effectiveness and support continuous improvement attitudes.
•    Oversees the development and maintenance of procedures, guidelines and templates. 
•    Assists the Chief/Director in preparing, recommending, monitoring, and controlling the Branch budget; prepares the business unit annual budget, special project budgets, and work plans.
•    Continually monitors expenditures ensuring compliance to budget and the effective and efficient use of resources.
•    Monitors and evaluates service delivery and develops effective and innovative program delivery methodologies to meet mandates, legislation and Branch and Regional program service requirements.
•    Develops, and analyses research proposals and funding applications.
•    Liaises with and proactively develops relationships with partners to facilitate the delivery of services.
•    Participates on or chairs committees, meetings, task forces, work groups and special projects, as directed. 
•    Responds to customer enquiries directly & resolves difficult/highly sensitive complaints either verbally or in writing.
•    Prepares and provides input to reports, briefing notes, presentations, statistics and analysis, for Senior Management.
•    Ensures adherence to the Region’s policies, guidelines and bylaws and manages information in accordance with legislation and corporate standards. 
•    Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training & development needs, coaching, and mentoring, conducting performance appraisals and determining disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
•    Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health & Safety Act and Regulations and Regional policies.
•    Promotes the code of conduct, Regional values and HR policies with all staff of the section.
•    Performs other duties as assigned to meet Departmental goals and program/service objectives.


•    Successful completion of a University Degree in Health Sciences, Public Health, or related field or approved equivalent combination of education and experience.
•    Minimum five (5) years demonstrated experience in program development and analysis to complete regulatory compliance and reporting with management responsibilities for professional development and training programs, analysis of metrics to develop innovative solutions to improve quality of services delivered, including demonstrated minimum of two (2) years of direct supervisory experience.
•    Satisfactory Police Vulnerable Sector Checks (PVSC) and Criminal Records Check.
•    Sound knowledge curriculum development and adult learning principles and practices. 
•    Demonstrated knowledge of relevant Legislation, Standards, Acts and Regulations. 
•    Knowledge of provincial reporting, accreditation, CQI standards, or other management systems for developing, planning, implementing and monitoring standard operating policies and procedures, and incident management in highly regulated industries. 
•    Knowledge of the principles and practices of performance-based services and systems operations.
•    Demonstrated ability in the Region’s leadership and corporate core competencies. 
•    Supervisory and human resource management skills, knowledge of collective agreement administration and interpretation, labour relations principles and practices and relevant employment legislation. 
•    Excellent interpersonal skills and ability to connect with a range of internal and external partners while focusing on fostering collaborative work relationships.
•    Strong communication, influencing and presentation skills with a strong customer focus.
•    Financial acumen and ability to synthesize data and present recommendations and financial impact to senior leadership team
•    Strong report writing, curriculum, funding/grant proposals related to education, research, analytical and project management skills to meet program objectives and work to tight deadlines.
•    Intermediate skills in virtual platforms and MS Office Suite.
•    Champions accessibility, diversity, equity and inclusion in the workplace and community through ongoing awareness, training, sharing relevant resources within teams, actively participating in events, being responsive and creating space for dialogue and learning. 
•    Ability to work independently and with teams and with ability to manage competing priorities.
•    Valid Ontario Class “G” driver’s license free of serious offences under the Highway Traffic Act.  
•    Ability to work outside regular hours, as required.


DEFINED BENEFIT PENSIONS PROGRAM - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. 

DISCOUNTS AND INCENTIVES - Enjoy corporate discounts from a variety of local businesses, such as, gyms and fitness studios, Canada’s Wonderland, Telus or Rogers phone plans and the Personal or Cooperators insurance. Don’t forget to take advantage of our Apple Employee Purchasing program!

EMPLOYER OF CHOICE - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

BENEFITS AND WELLNESS - A comprehensive employer-paid benefits plan includes extended health, dental and life insurance. Access to 24/7 Employee and Family Assistance Program (EFAP). 

INCLUSIVE AND DIVERSE WORKPLACE - Creating an environment which recognizes and celebrates all dimensions of diversity and inclusion.

To apply, Click Here  or please visit and apply to posting #3975.

Please apply online by 5:00PM EST of the closing date indicated above. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require a Code-protected accommodation.

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