Director, Patient Experience
If your knowledge of patient experience and performance improvement is complemented by an understanding of the social determinants of health and a commitment to health equity, this is an exceptional opportunity to join Niagara Health – at our St. Catharines Site – and make your mark as part of the leadership team that’s delivering on our strategic plan.
Reporting to the Executive Vice President, Patient Experience and Integrated Care, you will provide leadership, direction, management and evaluation of a new portfolio, aligned with Niagara Health's strategic plan. This will entail responsibility for developing and leading a patient experience strategy that strengthens patient experience and patient partnership organization-wide. Redefining 'patient experience' as a core business strategy will be your priority as Director, Patient Experience, and will call for you to develop and align systems, processes and structures to support this foundational work. Establishing the Patient Experience portfolio is a key priority, which will include eventual leadership and oversight of the new Indigenous Health Services and Reconciliation portfolio.
More specifically, as Director of Patient Experience, you will:
To join our dynamic team as Director, Patient Experience, you must be a skilled team builder and collaborative leader who can integrate health systems, processes and strategy to deliver patient-centric solutions, and whose competencies, skills and attributes include:
Discover a team environment of Extraordinary Caring – and great quality of life
Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.
We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people’s lives.
Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards.
We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility.
Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region.
To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.
For more information on Niagara Health, visit www.niagarahealth.on.ca. Please apply online, by Sunday, February 19, 2023, at
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We are especially interested in connecting if you…
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
We are a multi-site hospital that provides a wide range of inpatient and outpatient services, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care. A full list of our services is available in our Sites and Services section.
We serve over 450,000 Niagara residents across six sites. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring. In fact, Accreditation Canada has awarded Niagara Health with Exemplary Standing, a clear demonstration of our team’s commitment to the highest safety and quality standards.
Discover a supportive team environment and great quality of life in Niagara. To explore our opportunities, visit our website at www.niagarahealth.on.ca. Follow us on Twitter @nhscareers