Manager, Organizational Development and Learning

In this exciting leadership role that is reporting to both the Human Resources and Strategy Departments, the successful candidate will develop and execute an organizational development strategy and set of initiatives designed to deliver on Southlake’s Organizational Development (OD) Framework (“Strong Leaders. Engaged Staff. Future Ready!”). The framework will align with and support the implementation of the organization’s broader strategic plan. The Manager will lead a high-performing team of subject matter experts to identify, organize, create and deliver all components of the strategy founded on best practices to drive a positive culture and overall learning experience throughout the organization. The Manager will be a key support to leaders at Southlake, collaborating on important strategic projects and helping to enable operational improvement. The Manager will model both the leadership and organizational competencies and values of Southlake Regional Health Centre.

PRIMARY RESPONSIBILITES:

• Lead the OD team to achieve their Mission (“to optimize effectiveness and performance through supporting and developing staff and leaders. By working in collaboration with leaders and their teams, we will support positive cultural change and enhance organizational performance”)
• Continually enhance the value that OD provides to the organization with the team’s Value Proposition in mind (“OD serves as a strategic partner and a corporate resource in support of the organization’s and our client’s current and future performance and development needs”)
• Lead the OD team to deliver their core scope of services:
  • Leadership Development – implement a suite of courses and programs aimed at different audiences (i.e. new leaders, frontline / emerging leaders, physicians, etc.); leader onboarding; performance management; plan and execute annual leadership summits
  • Performance Consulting – supporting units and teams as needed; supporting projects led by the Strategy Office; provide change management expertise and supports across the organization
  • Culture and Engagement – oversee employee experience surveys; administer the education funding assistance program
  • Employee Recognition – oversee Southlake’s various staff recognition programs and events; explore new creative ways to support staff retention in partnership with HR  
  • Education Technology – development and maintenance of Southlake’s online learning program to meet the education needs of various stakeholders
  • Facilitate the continuous improvement of all of the above, always looking for ways to improve effectiveness and add additional value by pursuing growth along Southlake’s OD maturity model
• Provide leadership and direction to the OD team, supporting staff growth and development and ensuring that the team is effectively meeting the needs of the organization and is providing excellent service delivery to internal and external customers
• Ensure the optimal management of human, financial and capital resources within the Organizational Development team, based on approved annual targets 

EDUCATION/CERTIFICATIONS/LICENSES:

• Undergraduate degree in Organizational Development, Adult Education, Human Resources Business/Human Resources or related field
• Certifications and applied practice in one or more of the following: change management, project management, facilitation, coaching, talent management or leadership development

EXPERIENCE, SKILLS and ABILITIES:

• Five (5) years’ progressively responsible OD experience in a complex, unionized public sector environment, preferably health care.
• Previous management or leadership experience required with a preference leading an OD team in a complex environment
• Hands-on leader with proven ability to effectively collaborate with partners to implement large-scale complex programs and change initiatives
• Ability to partner effectively with people in varying roles across the organization (from frontline staff and physicians to managers, directors and executives)
• Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for various stakeholders  
• Exceptional critical thinking, problem-solving and negotiation skills
• Superior professional judgment, diplomacy and relationship building skills
• Highly organized, proven attention to accuracy and detail and an ability to produce high-quality within work tight timeframes
• Demonstrated service excellence approach and commitment to continuous quality improvement and performance measurement
• Strong business acumen, accountability and results-oriented
• Solid understanding and use of project management, change management principles to balance and manage competing, changing interests

Health & Safety Workplace Responsibilities:

It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Accommodation & Diversity in the Workplace

At Southlake, we are committed to fostering an inclusive and accessible work environment.  We are dedicated to building a work place that reflects the diversity of our community in which we live and serve, including those with disabilities, visible minorities, aboriginal persons, members of sexual minority groups and others who may contribute to diversity within our organization.  Southlake is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free process and to provide accommodation as required.