Program Operational Director, Cancer Services/Endoscopy/Cystoscopy/GI Function Lab & Regional Director, Ontario Health (Cancer Care Ontario) South East Regional Cancer Program

  • Kingston Health Sciences Centre
  • Jan 04, 2023
Full time Director

Job Description

HOURS OF WORK: Full-Time Position

SALARY: Class 10 - $128,887.56 - $154,664.66 per annum + pension/benefits


Reporting to the Executive Vice-President, the Program Operational Director (POD) is accountable for managing the operational aspects of clinical services within the Cancer, Endoscopy, Cystoscopy Programs, the GI Function Lab at KHSC, Cancer Centre of Southeastern Ontario (CCSEO), and other programs as required.   This includes inpatient oncology (inpatient unit and Complex Malignant Hematology including the Stem Cell Transplant Program), inpatient palliative care, endoscopy, bronchoscopy, cystoscopy, urodynamics, and the HDH GI function lab along with  ambulatory clinics and services which include systemic and radiation treatment, palliative, supportive care and clinical trials. The incumbent must also oversee essential service delivery relationships across KHSC for the effective functioning and delivery of high quality cancer services.  Examples would include Health Information Services, Environmental Services, Diagnostic Imaging, Pharmacy, Laboratory Services, Decision Support, and the Facilities Planning Office.

As the Regional Director for the South East Regional Cancer Program (SERCP), the incumbent will develop and maintain essential clinical and operational relationships across the health system in the South East region to enable the delivery of integrated and coordinated cancer care as close to home as possible. They will work collaboratively to strengthen and develop partnerships within KHSC, the South East region, and provincially across Ontario and with Ontario Health - Cancer Care Ontario (as the provincial oversight body for cancer services planning, quality improvement and performance monitoring) to support the delivery of high quality, coordinated and integrated patient care at Kingston Health Sciences Centre and across the region. The Regional Director is the primary relationship manager for the SERCP Regional Leads. These Regional Leads are an integral part of the clinical quality and accountability structure of the SERCP, with a mandate to drive quality, safety and performance.

The POD will work closely with the Program Medical Director/Department Head, Oncology along with the Division Heads in Radiation and Medical Oncology, Hematology, Palliative Medicine, Surgical Oncology, and Department Heads in Gastroenterology and Urology to ensure effective planning, resourcing and quality provision of care within a patient focused delivery model that is sensitive to the educational and research requirements of an academic program.

Within this role the POD is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy.  As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.


Clinical Care Delivery

Working with Program Medical Directors, Division and Department Heads, the POD ensures safe and efficient patient flow of cancer, endoscopy and cystoscopy patients across KHSC with a primary focus on ambulatory and inpatient services as well as other key hospital departments such as diagnostic imaging, laboratory services and emergency department.  Where care extends outside KHSC, the POD oversees the relationship of cross organizational relationships (such as hospital transfers as well as regional programs such as KHSC’s Stem Cell Transplant Program).  The POD manages the implementation of key operational initiatives to support clinical operations and quality improvement; ensures service practices within clinical services comply with professional practice standards; evaluates service satisfaction levels, responding to sensitive and complex patient service issues; manages escalated complaints. The incumbent recommends and implements policies and standards impacting clinical services and organization-wide operations; monitors and evaluates complex and diverse service needs of patients/clients and implements changes in procedures and processes to satisfy patient/client needs; ensures satisfactory and timely delivery of outcomes, and provides advice as a recognized expert in their field. Performs outcome analysis, including tracking, trending and recommending areas for improvement. Drives a continuous improvement culture within all aspects of their accountability.

Strategic development participation, planning and innovation

Develops goals and objectives for the delivery of clinical services; focuses on short and mid-term planning activities for cancer, endoscopy and cystoscopy services and participates in setting strategies in consultation with the RVP Cancer Care, PMD, Department Heads and other physician leaders; develops plans to optimize both short and long-term results; oversees the implementation of strategies to enhance service delivery; researches and implements best practice initiatives and oversees the implementation of new/improved models of care designed to enhance service delivery, patient experience and clinical performance; in consultation with the RVP and Physician Leads, sponsors innovative strategies in emerging trends/technologies and develops and supports business cases to senior Program leadership; supports an environment for research activities related to clinical care and develops innovative processes to improve overall clinical services portfolio development and outcomes.

Resource and performance management

Monitors, measures, and modifies processes to achieve clinical service goals and objectives; ensures care is delivered according to clinical scope of practice, within established standards, benchmarks and targets.  Assimilates data/trend information from multiple sources, determining appropriate courses of action to ensure optimal outcome/impact on the delivery of high quality care. Prioritizes resource needs for clinical services within the context of broader organizational/regional implications; implements resource management strategies for clinical services, ensuring their effective allocation and utilization.  Accountability for Program budget development, management, monitoring and variance action plans – including implementation of new provincial funding models aligned to Quality Based Procedures and other activity based funding models.  Prioritizing capital equipment and new technology needs within the clinical services portfolio and submitting for approval.  Oversees the development of Cancer Program’s KHSC quarterly reporting process and has significant input to OH-CCO’s quarterly reporting process. Directs staff recruiting, termination and development strategies within the clinical services domain. Acts as a coach to clinical management staff ensuring learning needs are in place for ongoing professional development and succession planning.


The POD liaises with counterparts at other organizations (public and private) at the regional, provincial and national levels to exchange information, share best practices and industry trends.  These learnings are brought back to KHSC for incorporation in the program.  As well, program learnings from KHSC are shared with Ontario Health-CCO and other Regional Cancer Programs to support patient care across the province.  Ensures resolution of issues, intervening in highly complex and sensitive situations within the clinical services domain. Represents SERCP/KHSC interests through participation at regional, provincial and national events, seminars, etc. as appropriate.  Knowledge gained from these activities is shared and incorporated within the program and hospitals.  Significant interface with OH-CCO and the various provincial committees is expected and required in an effort to ensure timely implementation of provincial cancer program priorities and standards.  The POD participates as a member of OH-CCO’s Regional Director Team and is a member of the Cancer Program’s Executive Committee.

NOTE: The above duties are representative but are not to be construed as all-inclusive.


  • Master’s degree in Health Care discipline, Business or related field (to be completed within 2-3 years)

  • Minimum of 7 years of health related experience in a leadership role

  • Experience in cancer care an asset

  • Exemplary verbal and written communication skills

  • Tact, diplomacy, integrity

  • Computer skills

  • Analytical and conceptual thinking

  • Strategic business sense

  • Satisfactory CPIC with vulnerable sector search


The applicant must be able to meet the physical demands of this position.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.

Job Category

Program Director


Kingston, ON