Manager, Pharmacy Clinical Services

  • Royal Victoria Regional Health Centre
  • Aug 05, 2022
Full time Manager

Job Description


Reporting to the Director, Pharmacy Program, and working closely with the Manager, Pharmacy Operations and Manager, Pharmacy Oncology, the Manager, Pharmacy Clinical Services is an integral member of the Pharmacy Leadership team. The Manager has oversight of the clinical services of the main pharmacy department which provides clinical support to the inpatient areas, as well as some outpatient clinics (e.g. dialysis, heart function clinic). The Manager, Pharmacy Clinical Services ensures that the clinical program aligns with best practices and the Ontario College of Pharmacists standards and Accreditation Canada standards. The Manager ensures clinical focus is appropriate, cost effective, and evidence-based care.

The Manager, Pharmacy Clinical Services participates in Pharmacy Program visioning, planning, evaluation, budget development, resource allocation, utilization management, risk management, and the promotion of service excellence and quality improvement. The Manager has oversight of the clinical pharmacists and is responsible for the ongoing development of the clinical teams. The Manager serves as a link between staff, the physician leaders, and other clinical service areas. The Manager works on various projects with others internally and externally to RVH contributing towards the growth and development of their respective clinical areas, ensuring excellence in patient care. The Manager participates in community activities and committees related to the improvement of Program services, demonstrates effective leadership, planning and project management skills combined with exceptional problem solving and change management abilities.


  • Registered Pharmacist, in good standing with the Ontario College of Pharmacists (Part A)
  • PharmD or Master’s preparation in a health related field, an asset
  • Post-graduate Pharmacy Residency Program (ACPR), preferred
  • Minimum of five (5) years of experience in an acute care hospital pharmacy
  • Minimum of two (2) years of recent progressive pharmacy leadership experience

Operational Planning, Administration and Financial Management

  • Monitor and review the financial performance of the pharmacy department with respect to budgetary variances related to staffing.
  • Data collection and information analysis of quality indicators such as Medication Reconciliation. Complete and submit reports in a timely, accurate and professional manner.
  • Provide exemplary leadership in the management of the programs human and financial resources, and develops, implements and manages short- and long-term plans which support and advance program site, and/or corporate strategic priorities.
  • Ensure availability and maintenance of the supplies and equipment to meet the departmental needs in a fiscally responsible manner.
  • Participate in strategic planning and accreditation processes.
  • Ensure safe medication practices and implement quality improvement initiatives, when required.
  • Determine goals, objectives, standards, and policies in accordance with corporate direction. Develop, implement and review evidence-based treatment protocols/ guidelines through critical appraisal of the literature and clinical trials and appropriate application of the evidence
  • Holds signing authority for procurement of controlled substances.
  • Oversees approval and accessibility of drugs such as through Special Access Program.
  • Supports pharmacy involvement in clinical trials.
  • Liaison with regional resources.
  • Develops, reviews and implements policies and procedures
  • Participate in, and where appropriate conduct Pharmacy departmental meetings as well as relevant hospital committee meetings.
  • Supports Drug Utilization & Evaluation pharmacist with formulary review process.
  • Pharmacy representative on various internal/ external committees/ teams/ projects (e.g. Smart Pump, Medication Reconciliation)
  • Monitors Non-Formulary Drug use and collaborates on special access requests with the other program leaders
  • Staff Management and Development
  • Assesses the need for resources based on management information which includes workload measurement, productivity reports, patient acuity data and financial reports.
  • Assumes accountability for human resource planning: recruitment, hiring, retention, succession initiatives/plans.
  • Ensure compliance with all policies, guidelines, procedures and regulatory requirements.
  • In support of organizational strategies and staff satisfaction initiatives, the Manager promotes the development of a motivated and cohesive team and supports educational strategies (orientation and continuing education) to enhance staff knowledge with respect to professional nursing practices and patient care.
  • Positive and constructive staff feedback and review: ongoing and regular performance appraisal program.
  • Implements Attendance Management (illness, absenteeism, and accommodation).
  • Ensures positive staff morale. Sets up effective means for communication with staff.
  • Coaches and mentors - staff, students, individual and team.
  • Conflict management and counseling (individual or team).
  • Manage unit safety programs.
  • Manages staff and administrative issues i.e. scheduling, vacations etc.
  • Manages change and foster an environment which promotes personal accountability.
  • Facilitating the development of staff to achieve advanced clinical practice standards.
  • Other duties, as assigned.

Job Category



Barrie, ON