Regional Director, Home Care Solutions - Bayshore Healthcare

  • LHH Knightsbridge
  • Jul 21, 2022
Full time Director

Job Description

Client Organization: Bayshore Healthcare Limited

Position Title: Regional Director, Home Care Solutions   

Reports to: Managing Director, Home Care Solutions

Location: Mississauga, ON

Bayshore HealthCare (‘Bayshore’) is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. As a leading provider of home and community health care services since 1966, Bayshore HealthCare has been a recipient of Canada’s Best Managed Companies award since 2006.

With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,500 staff members and provides care to over 350,000 clients. They are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home.

The Bayshore brand extends across four business divisions:

  • Bayshore Home Health (medical and non-medical home care and staffing services, plus therapy and rebab services)
  • Bayshore Home Care Solutions (home care services for government care programs)
  • Bayshore Specialty Rx (specialty pharmacy, infusion and pharmaceutical patient support services)
  • CAREPath (healthcare navigation program, focus on oncology and chronic disease management) 

They deliver the unique Bayshore experience built on the principles of Compassion, Respect, Reliability, Patience, Professionalism, Ethics as well as Continuous Learning and Improvement.

  • Bayshore Mission: Passionate and Caring

Bayshore HealthCare is passionate and caring about everything it does. About the time with clients, how each other is treated and the quality of its work.

  • Bayshore Vision: Imagine Being the Difference

Each and every one of our Bayshore employees has the ability to create special moments, both big and small. They constantly look for ways to make things better and be the difference in the lives of people being cared for or work with and communities serviced.

  • Bayshore Values: Compassion, Respect, and Dignity

Bayshore values compassion and reliability, teamwork and diversity, innovation, leadership and growth.

For more information about the organization, their services and more, please visit their website

THE OPPORTUNITY

The Regional Director (RD) will provide strategic and operational leadership to several branch offices/Area Directors across Canada. A proven leader, the RD will empower the Area Directors to meet operational targets, sustain and grow their respective business units and deliver quality client care. Additionally, the RD will work with cross functionally with a team of National Development Centre (NDC) business partners to support branch optimization in the areas of fiscal management, recruitment and retention, employee engagement, quality and risk management, equity diversity and inclusion and other operational and strategic priorities. With a strong understanding of the health and community care sector, the RD will be a collaborative leader that motivates teams, inspires innovation, drives revenue growth and achieves results.

KEY RESPONSIBILITIES/ACCOUNTABILITIES 

  • Establish trusting relationships with Area Directors through one on engagement, site visits, attending branch town halls and supporting equity, diversity and inclusion initiatives
  • Participates in strategic and operational planning with the Managing Director and members of the Home Care Solutions team and other divisional and functional leaders
  • Oversee the development of branch annual operational plans that are aligned with the divisional goals and priorities in the areas of growth, efficiency, client and employee experience, key safety metrics and quality and risk management
  • Develop annual incentive and professional development plans for Area Directors based on divisional and branch priorities
  • Responsible for P&L of approximately $225M in revenue
  • Lead the development of annual plans to drive revenue growth at the branch level
  • In collaboration with NDC partners, provide cross functional support to the Area Directors/Branches in the areas of fiscal management, recruitment and retention, employee engagement, quality and risk management, equity diversity and inclusion and other operational and strategic priorities
  • Liaise with funding partners, including Home and Community Care Support Services in Ontario and government organizations in other jurisdictions to sustain and grow the branches
  • Identify opportunities to introduce new models of care given the growing demand for home and community care (virtual care, regional programs, working with other Bayshore branches, i.e. Home Health and Integrated Care Services)
  • Leveraging data analytics, review branch performance with Area Directors monthly and provide regular feedback and coaching on areas for growth and improvement, especially in the areas of recruitment, retention, employee engagement, quality and risk management and fiscal management.
  • Support the implementation of operational best practices, particularly in the areas of scheduling optimization and staff retention.
  • Ensure branch offices have the appropriate leadership, administrative and clinical structures in place based on branch size (small, medium, large)
  • Work collaboratively with the health and safety team to ensure that Area Directors are proactively monitoring and supporting all initiatives related to work safety, including WSIB, modified duty and LOA
  • Ensure Area Directors and branches participate in clinical/quality audits (internal and external) and develop a plan to respond to all Corrective Action Reports (CARs).
  • In collaboration with the Managing Director and National Director of Government Relations and Business Development, participate in relevant industry associations and committees to sustain Bayshore’s reputation as a leading home and community care partner
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participates in proactive Health & Safety activities while performing all duties. Maintains confidentiality of client and corporate information.
  • Complete other tasks as requested.

REPORTING RELATIONSHIPS

The Regional Director reports to the Managing Director, Home Care Solutions

REQUIREMENTS/QUALIFICATIONS

  • Completion of a Master’s degree in a health related or business discipline, or equivalent experience and education.
  • A minimum of 7-10 years related health care experience in either the public or private sector.
  • Must have experience in managing a large P& L and driving revenue growth.
  • Demonstrated experience leading large multidisciplinary teams and complex projects.
  • Experience working in a fast-paced environment, adaptable to change, strong communication and finance and analytical skills and loves working with people.
  • An influencer that is able to achieve results, drive revenue growth and motivate teams.
  • Experience with change management, strategic planning, financial analysis, quality assurance and continuous improvement.

CONTACT INFORMATION

Tim Hewat, Partner tim.hewat@lhhknightsbridge.com       416-526-1084

Ed Perkovic, VP, Search Delivery ed.perkovic@lhhknightsbridge.com       416 640-4311

Lindsay Millard, Senior Consultant    Lindsay.millard@lhhknightsbridge.com     416-928-4573

About LHH Knightsbridge – www.lhhknightsbridge.com 

LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk. 

As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.

Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.

Job Category

Director

City

Toronto, ON