Vice President, Community Health & Support Services

  • WoodGreen Community Services
  • Jan 06, 2022
Full time Vice President

Job Description

Position Overview – Community Care Unit

Reporting to the President & CEO, the VP, Community Health and Support Services has strategic and operational responsibility to lead all health and support services programs and to maintain WoodGreen’s leadership position in the sector.  As a key member of the senior management team, the VP will help set the strategic direction for WoodGreen; represent WoodGreen on a sector, community and political level; and further grow and develop seniors and health services programs.

What You Will Do

Senior Management Team

·       Participates in developing, planning, and implementing strategies to successfully lead and manage WoodGreen Community Services.

Strategic and Annual Plan

·       Creates a Strategic Plan that supports the mission and reflects the government’s agenda.

·       Recommends to the President & CEO an Annual Plan for all health and support services programs that supports WoodGreen’s Strategic Plan and is designed to achieve the organization’s objectives.

·       Establishes relevant goals and objectives by:

-Gathering pertinent service, resource, financial, business, and operations information;

-Identifying and evaluating trends;

-Developing and providing programs and services suitable by identifying needs through operational and strategic planning, consulting with local community partners, OHT, and participating in appropriate partnerships, task forces, and networks.

Team Leadership

·       Develops and maintains an effective organization structure that reflects operational needs, outlines and refines roles and responsibilities, and modifies the structure, as needed.

·       Attracts, develops, coaches, and retains high performance team members, empowering them to elevate their level of responsibility, span of control and performance.

·       Maintains cooperative and harmonious labour relations by working collaboratively to accomplish organizational objectives.

·       Embeds a culture that delivers outstanding customer service.

Program Operations Leadership and Management

·       Responsible for the effective and consistent delivery of all Health and Support Services by:

-Working with the community to identify program needs and services;

-Liaising with partners, government, and OHTs to ensure the effective coordination of programs;

-‘Growing’ programs, forming new partnerships and/or expanding current programs;

-Ensuring the procurement of government grants and contracts;

-Effectively managing all current programs: demonstrating consistent quality of financial administration, communications, time, and resources to achieve program goals;

-Working with staff to develop processes that ensure consistent and high-quality project management.

Knowledge Management

·       Develops the necessary systems, processes and tools to better support the facilitation, collection, and sharing of data and knowledge that is generated by Programs and develops a system to disseminate and transfer knowledge to a broad range of communities.

·       Ensures that key project outcomes, policy, advocacy, and legislation are evaluated and leveraged for maximum community and organisational impact.

External Relationships

·       Ensures the organization and its mission are consistently presented in a strong and positive image to clients, the public, relevant stakeholders, and partners by actively cultivating relationships with key partner organizations. Represents WoodGreen at several tables on matters relating to systems planning and implementation, coordination and funding.  Specific committees include ETHP on various matters, OHT, and TC LHIN.

What You Bring to the Team

·       University Degree, preferably a Master’s, in a related field.

·       Ideally 10 years of management experience: Recruited, managed, and developed a strong team.

·       Track record of success in an operational leadership role managing people and budgets in a health care organization or not-for-profit entity that provides social services-oriented programs, ideally related to seniors or mental health.

·       Has extensive experience managing multiple funders and evolving budgets and can capably make critical financial decisions within challenging environments.

·       Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

What Will Set You Apart

·       Active listener. Champions best practices, effective planning, and timely decision-making. Able to serve as ‘player/coach’ to motivate and mentor a large team. Puts the team in the spotlight.

·       Able to be the voice and advocate of WoodGreen. Strong written and verbal communication skills.  Persuasive, credible and polished communicator.

·       Strategic thinker with the capacity to take advantage of market situations and opportunities. Data driven. Can accurately assess the need in the market, identify gaps, and formulate a plan.

·       Hands-on leader who can oversee a large number of programs and projects. Can manage multiple tasks simultaneously and thrive in a complex environment, often with competing priorities. Able to measure success using performance-based and outcome-based tools. Has developed operational strategies to innovate or grow a program.

·       Strong team player who can interrelate and operate effectively with peers and other associates in a collegial, yet demanding, work environment. Able to work effectively and in collaboration with a diverse group of people and agencies while at the same time being a firm and vocal advocate. Strong negotiator. Relates easily to a broad range of partners, people and health related agencies. Continually looks for effective ways to influence and seek buy-in from others.

·       Comfortable representing WoodGreen as a credible spokesperson and advocate. Able to develop exposure for programs with the media.

·       High integrity. Positive attitude. Self-directed with a demonstrated passion for WoodGreen’s mission.  Strong work ethic.  Energetic, able to deliver results in a fast-paced environment.

Job Category

Vice President