Supervisor, Health Services

  • Toronto Hydro
  • Aug 20, 2021
Full time Manager

Job Description

The Supervisor, Health Services is responsible for managing the execution of the company’s disability management system including claims management and return to work processes (occupational and non-occupational), in compliance with the legislation.  Oversees injury and illness reporting including all correspondence with the Workplace Safety and Insurance Board (WSIB), early and safe return to work, and experience rating system. Responsible for monitoring and assessing company impacts resulting from legislative changes.  Leads the organization’s infectious disease planning and response (both proactive and reactive management).  Manages the work of a Health Services team, including both employees and external medical consultants.  

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.


  • Leads and implements organizational disability case management / Early and Safe Return to Work processes for both occupational and non-occupational injuries and illnesses.  
  • Ensures processes are executed effectively, including reviewing medical documentation and liaising with medical professionals, disability insurance carriers, and the WSIB.   
  • Supports Employee Labour Relations and Environment Health and Safety Consultants on return to work (as needed). 
  • Develops, updates and implements the Early and Safe Return to Work (ESRTW) program; guides and directs leaders, employees and union representatives in the RTW process. 
  • Plans, develops, implements and evaluates organizational health services and wellness programs (e.g. biological monitoring, flu clinics, mental health programs). 
  • Collaborates with Payroll and advises of changes as it relates to individual employee return to work status. 
  • Develops, enhances and prepares reporting to support disability management system for internal and external stakeholders to support decision-making and drive health services performance improvements. 
  • Monitors trends and implements changes to support management system and disability process improvements. 
  • Plans, develops, implements and evaluates organizational health services programs (e.g. biological monitoring). 
  • Provides expert advice and guidance to management on matters relating to workplace health, accommodation, disability management etc. 
  • Leads and executes Request for Proposals (RFP’s) for Health Services goods and/or services contracts and participates in benefits related RFP’s as needed.
  • Develops and implements programs and services to reduce WSIB costs and short term and long-term absence costs through early intervention and early and safe return to work processes; ensures procurement of cost relief from third party involvement and recognize opportunities for cost relief under applicable WSIB programs.
  • Manages and coaches employees on disability case management and the execution and implementation of corporate health services initiatives. 
  • Manages the work of 3rd party medical consultants. 
  • Provides guidance to human Resources and Safety team members (Employee Labour Relations, Environment Health and Safety Consultants, Talent Management), Joint Health and Safety members and other internal stakeholders regarding disability management, absence prevention and wellness. 


  • Seven (7) to ten (10) years of experience working in occupational health nursing.
  • Experience working in a unionized environment (minimum 3 years).
  • Three (3) or more years supervisory/project leadership experience. 
  • Minimum of ten (10) years’ experience with disability management adjudication, with knowledge of both occupational (WSIB) and non-occupational case management.
  • Degree or diploma in nursing (occupational health nursing preferred).
  • Registered Nurse (RN) or Certified Occupational Health Nurse (COHN) designation or working toward designation.
  • Certified in First Aid/CPR.
  • Current registration with the College of Nurses of Ontario.
  • Parklane Software System knowledge (preferred).
  • Extensive knowledge of WSIA, OH&S Act, Personal Health Information Protection Act, Human Rights and interaction of benefits programs.
  • Knowledge and understanding of collective agreements (preferred).
  • Knowledge of Parklane Software System and Microsoft Office Software.
  • Extensive experience/knowledge of WSIB claims management/adjudication (minimum of 5 years).
  • Extensive knowledge of WSIB, policies and procedures, knowledge of payroll functions.
  • Ability to work independently with minimum supervision.
  • Exceptional organization and time management skills; Ability to work under stress.
  • Time management and prioritization skills; workload management with competing deadlines.
  • Ability to exercise professional diplomacy and maintain confidentiality of information and ability to relay proper information to internal and external stakeholders.
  • Ability to identify risks and different options for resolution within legislative requirements.
  • Stakeholder management skills.
  • Strong engagement and communication skills.
  • Influence and negotiation skills.
  • Strong communication skills both verbal and written.
  • Ability to effectively interface with external and internal contacts.
  • Superior assessment, analytical and problem-solving skills.

Job Category

Human Resources


Toronto, ON