Clinical Services Manager - Emergency Services

  • William Osler Health System
  • Jun 09, 2021
Full time Manager

Job Description


HOURS:  Currently 8 hour day shifts, Monday to Friday 

(Subject to change in accordance with operational requirements)


William Osler Health System (Osler) is a multi-site hospital system serving 1.3 million people in one of the fastest-growing and most culturally-diverse regions in Ontario.  With our new 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities as our roadmap, we are shifting traditional thinking and re-imagining health care to help people live healthier lives, reduce chronic disease and improve access to care.  At Osler, we are committed to providing safe, equitable, high-quality care in a fulfilling work environment that inspires our staff, physicians and volunteers to learn, innovate and grow. We are proud to be recognized, year after year, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers.


Reporting directly to the Director of Emergency, Critical Care and Respiratory Therapy, and collaborating with the program Corporate Chief and Site Chief of Emergency Services, Clinical Services Manager of Etobicoke General Hospital’s Emergency Department will have overall responsibility for the management of the interdisciplinary human, financial, and material resources required to meet the patient and family care needs within this service.  With a focus on patient and family experience, the Clinical Services Manager will be accountable for ensuring the delivery of best practice care, within a safe and compassionate environment, while maintaining an engaged workforce. 

The successful candidate will be an inspirational leader, with a vision to create a learning culture, empower staff, develop processes and remove barriers that will enable best in class patient care and experience.  We are looking for a critical thinking leader that has a strong business acumen, supports innovation and has an appetite for data and analytics to support strategic priorities.

In particular, we are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality, operations and developing high-performing teams, in a fast paced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards and exploring potential new models of care, developing and implementing new processes or quality improvement initiatives, in collaboration with organizational and community partners.  Further, the successful candidate will consistently demonstrate Osler’s values of Respect, Excellence, Service, Innovation, Compassion and Collaboration.

Etobicoke General Hospital sees over 90,000 visits per year and is one of few Pay for Results facilities in the province.  Combined with the Brampton Civic Hospital Emergency Department, Osler supports the busiest Emergency Departments in the country. 

The Etobicoke General Hospital Emergency Department inter-professional front line team of some 200 passionate and highly skilled clinicians that benefit from a dedicated educator to help to elevate clinical best practices. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork within the service and encourage team members to grow and develop, individually and as a team.


  • Reports to the Director, Emergency Services,
  • Collaborates with the EGH Emergency Department Site Chief and the Corporate Chief of Emergency Services


  • Develop and implement the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team.
  • Define and secure the organizational supports and structures required for the service, in collaboration with program leadership.
  • Establish and maintain a high-functioning inter-professional practice climate that embraces high quality and continuous improvement, and ensures that patient care is provided with compassion and in accordance with professional practice and corporate standards.
  • Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations.
  • Assess relevant data and provide feedback on findings to drive the timely delivery of safe, exceptional services.
  • Work collaboratively with the Clinical Educator, Resource Nurse, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness.
  • Monitor and work to improve patient, family and staff engagement results in collaboration with relevant partners.
  • Foster an engaged, high-performing workforce, seeking and implementing opportunities for improvement or corrective action.
  • Hire, mentor and coach staff performance as determined by human resource policies, union agreements, legislation and standards of practice.
  • Develop, monitor, manage and evaluate the service financial resources (i.e. budget), in collaboration with relevant partners.
  • Develop processes for selecting, evaluating and maintaining supplies and equipment needed for enhancing patient care.
  • Develop and maintain effective interdepartmental relationships and participate in activities that contribute to the effective function of the team, the program, and the organization.
  • Facilitate excellent, bidirectional communication with staff, physicians and partners with respect to program and corporate updates though various mechanisms including staff meetings, huddles, etc.
  • Enhance community linkages and partnerships, leveraging Osler’s participation in the regional Ontario Health Team.


  • Current relevant designation in a professional technical discipline is required, Health Discipline Professional designation preferred
  • Undergraduate Degree required, Master’s Degree preferred
  • Minimum of five (5) years recent management/ leadership experience within a clinical environment, complemented by participation in leadership or team development courses
  • Excellent clinical knowledge and experience in Emergency Services is preferred
  • Demonstrated ability to establish effective interpersonal relationships within and outside the organization
  • Ability to establish and maintain an engaged workforce, with a service-oriented focus
  • Highly motivated and self-directed team player
  • Demonstrated effective leadership, planning and project management skills
  • Excellent oral, interpersonal, and written communication skills are required
  • Demonstrated understanding of patient flow processes which are safe and efficient
  • Established reputation as a consultative and collaborative leader
  • Ability to travel between campuses

POSTEDTuesday June 8, 2021

*Please note that only those candidates selected for interviews will be contacted.      

*In order to be considered for this position, you must include a current resume or detailed qualifications summary with your application.  

Please apply online at 

Job Category



Brampton, ON