Provincial Health Services Authority
Dec 19, 2019Full time
Are you passionate about driving innovation for emergency health services across our province? Is your professional mission focused on continually improving the integrated delivery of pre-hospital patient care and facility transfers? Reporting to the Executive Vice-President, Clinical Service Delivery (EVP), our COO is a member of PHSA’s Senior Leadership Team (SLT). The COO works in full partnership with the Chief Medical Officer (CMO) to oversee the overall performance of BCEHS including BC Ambulance Service and BC Patient Transfer Services. Together, the COO and CMO ensure a fierce alignment to quality, clinical safety, and fostering positive and productive relationships for BCEHS – which includes 184 ambulance stations and corporate offices throughout the province with more than 4,000 paramedics, dispatchers, patient transfer call-takers, managers, physicians, and corporate service professionals. The COO establishes, develops, and sustains an effective service delivery model for pre-hospital emergency services and inter-facility patient transfers throughout the province. The COO also drives system-wide improvements to meet the growing demand for emergency services and to ensure consistent and equitable health care. This position is accountable for providing executive-level leadership on strategic and operational issues in planning, monitoring, management, and evaluating province-wide emergency health services. Specifically, the COO is focused on reducing dispatch and mobilization response times, reviewing approaches in responding to various call categories, developing workforce strategies, and partnering with health authorities to improve turn-around times from hospitals and patient transfer times. The COO oversees all operations and administration including budgeting and cost control, contract management and facilities, and human resources for operational and clinical staff. Collaborating with internal and external stakeholders including regional health authorities, the COO negotiates and coordinates action plans with conflicting requirements – and ensures that strategic goals, objectives and operational plans for the portfolio are implemented effectively and efficiently. A future-focused change agent, the COO communicates a clear vision, strategy and roadmap supporting PHSA’s provincial mandate and the development of accessible, sustainable healthcare across the province. What you’ll do In partnership with the CMO, improve pre-hospital emergency services and inter-facility patient transfers throughout BC: Lead the development and implementation of comprehensive emergency health performance improvements, new models, and efficiencies such as reducing dispatch and mobilization response times and ambulance turnaround times. Partner with internal and primarily external stakeholders – including patients – to deliver and improve quality of care and patient experience by implementing a province-wide framework. Facilitate and support culture of quality, safety and evidence-informed services at a system-wide level. Lead and support initiatives to improve system of care through innovation, use of technology and best practices Work with health authorities to improve the safe, timely and cost-effective transfer of patients requiring paramedic care between health care facilities in BC, or out-of-province or country. Work in close collaboration, negotiating as necessary, with ministry partners, physicians and the academic community to actively advance change initiatives in service delivery. Work as a member of PHSA’s SLT to extend the mission, vision and values of the organization; collaborate on corporate operational program planning and integrate with portfolio service plan. Aligned to PHSA’s plan for the portfolio, develop short and long term strategic and quality initiatives and performance measures designed towards becoming a global leader in the provision of emergency health services. Support EVP through ensuring quality of care and safety meets or exceeds all relevant quality standards and guidelines; identify and monitor metrics and ensure timely and relevant reporting to the Board and/or Ministry of Health when required. Develop and maintain alliances and partnerships with provincial stakeholder organizations to ensure the seamless delivery of services. Manage competing demands of staff, other senior leaders, ministry leaders, and health authority leaders, with a focus on decision making towards best possible outcomes for the patient while providing value to the taxpayer. Work with health authorities to identify challenges and opportunities to improve care at the local, regional and provincial level. Resolve issues through negotiation and problem-solving on behalf of the EVP and/or the President and CEO when designated. Represent BCEHS and PHSA on various health sector, ministry/government committees, and national and federal/provincial/territorial (FPT) committees relevant to emergency health services. Oversee capital and operating budget development; approve and develop budget recommendation and remedial strategies, and allocate in a fiscally prudent manner. Ensure all contracted services are provided and that all requirements, reporting, data collection, and financial tracking is completed. Undertake strategic reviews as requested; make recommendations to address financial sustainability and organizational effectiveness. Lead change initiatives to integrate and standardize policies and services. Identify and resolve complex issues related to moving strategic initiatives forward, integration of operational areas, and standardization and improvement initiatives. Provide leadership and supervision including assessment of performance, financial management, and operations. Recruit and retain staff who provide the highest level of quality service within budget parameters. Ensure high performance teams through developing and coaching while promoting continual learning and excellence. Encourage a culture that motivates staff to reach their fullest potential.