Senior Manager of Operations and Practice, After Hours
Professional Practice Office
This is an exciting senior leadership opportunity for two (2) Registered Nurses whose extensive clinical experience in medical and psychiatric nursing is complemented by an operations background with people and clinical management accountabilities.
As a member of the Professional Practice Office, the Senior Manager of Operations & Practice, After Hours will provide after-hours clinical and operational leadership and support to all sites at the Centre for Addictions and Mental Health (CAMH). Your nursing and leadership skills will be evident as you provide guidance and education to support care delivery aligned with the vision, principles, policies and best practices of CAMH, while facilitating and coordinating the effective operations of the hospital during evenings, nights, weekends and holidays.
As the most senior manager on-site, you will work closely with, and provide leadership to, clinical and support staff to ensure overall smooth operations through the coordination of patient services and organizational activities. You will also coordinate after-hours responses to crisis and emergencies, provide support and initial investigations to ensure optimal management and communication of the event, and identify any residual requirements. Your accountabilities include addressing issues that arise among patients, families, staff and other stakeholders related to patient care. You will provide continuity in management, care and services by liaising with Unit Managers, Directors and the Administrator on-call. You will mentor and coach charge nurses in developing their leadership potential and effective decision-making skills within a framework of collaboration and team engagement. You will be required to make decisions regarding the best utilization of resources across the hospital, and generally support and foster a workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements. You will support CAMH quality initiatives by examining current patient care practices and processes, identifying areas of concern or risk, and recommending or taking action, as needed.
These part-time, permanent positions are located at both the Queen Street and College Street sites, and involves working a flexible schedule (an average of 37.5 hours every 2 weeks) in a 24/7 environment. You must be prepared to work shifts between 3:30 p.m. and 7:30 a.m., including weekends.
QUALIFICATIONS
You are registered with the College of Nurses of Ontario, hold a baccalaureate degree in Nursing and have 3 to 5 years’ experience working with patients with severe and persistent mental illness and addictions within a unionized hospital setting. Additionally, you will have:
-In-depth knowledge of health care and mental health legislation, occupational health and safety, privacy and related legislation, and infection control practices
-Excellent verbal and written communication and interpersonal skills to enable you to work within a collaborative and diverse inter-disciplinary team.
-Understanding of health equity, diversity, and inclusion strategies.
-Strong leadership skills, self-motivation and the ability to work successfully, both independently and in team settings.
-Excellent decision-making and problem-solving skills to intervene in critical and complex situations.
-Computer literacy, including familiarity with MS Office suite, staffing and workload applications.
ASSETS:
-A Master of Nursing, Health Administration or equivalent.
-Previous teaching or formal leadership experience.
-Bilingualism (French/English) or proficiency in a second language.
-Experience managing issues of occupational health and safety, infection control, and emergency preparedness.
CAMH: Transformative careers in a world-class organization.
Considered the “flagship” of mental health and addictions care in Canada, the Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital, as well as one of the world's leading research centres in the area of addiction and mental health. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.
With excellence as our starting point, we are building a quality, service-oriented workforce, grounded in lifelong learning and continuous improvement. In direct care and behind the scenes, every member of our team will play a transformational role in helping us respond more effectively to client needs – and build a better future for all. This is your opportunity to participate in building the hospital of tomorrow and the role it plays in the health sector at large.
For full details and to apply
Please visit for more details on this permanent, part-time Senior Manager of Operations and Practice (After Hours) position, and to apply online .
If you are interested in this position please apply here.
CAMH is a Tobacco-Free Organization.
CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital. As an employment equity employer CAMH actively seeks Aboriginal peoples, visible minorities, women, people with disabilities, (including people with who have experienced mental health and substance use challenges), and additional diverse identities for our workforce.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.
Aug 23, 2019
Part time
Senior Manager of Operations and Practice, After Hours
Professional Practice Office
This is an exciting senior leadership opportunity for two (2) Registered Nurses whose extensive clinical experience in medical and psychiatric nursing is complemented by an operations background with people and clinical management accountabilities.
As a member of the Professional Practice Office, the Senior Manager of Operations & Practice, After Hours will provide after-hours clinical and operational leadership and support to all sites at the Centre for Addictions and Mental Health (CAMH). Your nursing and leadership skills will be evident as you provide guidance and education to support care delivery aligned with the vision, principles, policies and best practices of CAMH, while facilitating and coordinating the effective operations of the hospital during evenings, nights, weekends and holidays.
As the most senior manager on-site, you will work closely with, and provide leadership to, clinical and support staff to ensure overall smooth operations through the coordination of patient services and organizational activities. You will also coordinate after-hours responses to crisis and emergencies, provide support and initial investigations to ensure optimal management and communication of the event, and identify any residual requirements. Your accountabilities include addressing issues that arise among patients, families, staff and other stakeholders related to patient care. You will provide continuity in management, care and services by liaising with Unit Managers, Directors and the Administrator on-call. You will mentor and coach charge nurses in developing their leadership potential and effective decision-making skills within a framework of collaboration and team engagement. You will be required to make decisions regarding the best utilization of resources across the hospital, and generally support and foster a workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements. You will support CAMH quality initiatives by examining current patient care practices and processes, identifying areas of concern or risk, and recommending or taking action, as needed.
These part-time, permanent positions are located at both the Queen Street and College Street sites, and involves working a flexible schedule (an average of 37.5 hours every 2 weeks) in a 24/7 environment. You must be prepared to work shifts between 3:30 p.m. and 7:30 a.m., including weekends.
QUALIFICATIONS
You are registered with the College of Nurses of Ontario, hold a baccalaureate degree in Nursing and have 3 to 5 years’ experience working with patients with severe and persistent mental illness and addictions within a unionized hospital setting. Additionally, you will have:
-In-depth knowledge of health care and mental health legislation, occupational health and safety, privacy and related legislation, and infection control practices
-Excellent verbal and written communication and interpersonal skills to enable you to work within a collaborative and diverse inter-disciplinary team.
-Understanding of health equity, diversity, and inclusion strategies.
-Strong leadership skills, self-motivation and the ability to work successfully, both independently and in team settings.
-Excellent decision-making and problem-solving skills to intervene in critical and complex situations.
-Computer literacy, including familiarity with MS Office suite, staffing and workload applications.
ASSETS:
-A Master of Nursing, Health Administration or equivalent.
-Previous teaching or formal leadership experience.
-Bilingualism (French/English) or proficiency in a second language.
-Experience managing issues of occupational health and safety, infection control, and emergency preparedness.
CAMH: Transformative careers in a world-class organization.
Considered the “flagship” of mental health and addictions care in Canada, the Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital, as well as one of the world's leading research centres in the area of addiction and mental health. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.
With excellence as our starting point, we are building a quality, service-oriented workforce, grounded in lifelong learning and continuous improvement. In direct care and behind the scenes, every member of our team will play a transformational role in helping us respond more effectively to client needs – and build a better future for all. This is your opportunity to participate in building the hospital of tomorrow and the role it plays in the health sector at large.
For full details and to apply
Please visit for more details on this permanent, part-time Senior Manager of Operations and Practice (After Hours) position, and to apply online .
If you are interested in this position please apply here.
CAMH is a Tobacco-Free Organization.
CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital. As an employment equity employer CAMH actively seeks Aboriginal peoples, visible minorities, women, people with disabilities, (including people with who have experienced mental health and substance use challenges), and additional diverse identities for our workforce.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.
Promoting independent living through innovation and excellence. We lead by example and embrace change and accept new challenges. Our Supportive Housing (SH) Program provides 24-hour support services to adults with physical disabilities who require assistance with their activities of daily living to enable them to live independently. We are seeking an energetic and experienced leader for the permanent full-time position of:
Program Manager, Supportive Housing Program
With a clear focus on the client service experience and a proven track record in leading teams through change and inspiring service excellence.
You will provide leadership in service delivery and human resource management within Nucleus’ quality and risk management framework to achieve performance targets and lead a complement of approximately 50 unionized and non-unionized staff. You will manage the day-to-day operations of the SH program to maximize operational effectiveness within a client-centered model of service delivery and achieve the operational plan deliverables in alignment with our mission, vision, goals and values while ensuring adherence to policies and procedures. You will be responsible for managing the SH budget ($2.5 million); two sites and will support a workplace that embraces diversity, encourages team work, and complies with all applicable regulatory, legislative and funder requirements.
As the ideal candidate, you have completed a Bachelor’s degree in a health related field and have at least five (5) years of progressive operations management experience. You have a clear understanding and knowledge of delivering excellent service to people with physical disabilities. You bring a high level of emotional intelligence, operational expertise and leadership skills to continually foster a culture of safety, quality and customer service. You also:
have superior communication, decision making, problem solving, facilitation and planning skills
have the ability to deal with multiple priorities through highly developed time management skills combined with the ability to prioritize tasks to meet competing demands and timelines
experience in the delivery of services within the independent living service model is an asset
are able to analyze evidence and data to guide sound decision-making in matters relating to finance, operations and human resources
have superior communication, decision-making, problem-solving, risk management and planning skills
have the ability to deal with multiple priorities through highly developed time management skills
are recognized for inspiring performance excellence while embracing change and transformation and have demonstrated ability to work effectively in a dynamic environment with people from diverse backgrounds and communities
have an understanding of unregulated healthcare workers roles and functions are experienced in managing within a unionized environment
have demonstrated customer service acumen, strong negotiation skills and a solutions-based approach to problem-solving are proficient with Microsoft Office Suite and client based software applications
Verbal and written fluency in French is an asset
Have the ability to travel between program locations (within Etobicoke) and to Head Office (Oakville) on a regular basis.
Interested applicants should apply in writing, by submitting a cover letter and resume outlining your interest, qualifications and experience with contact information, referencing job # 048 to Email: careers@nucleusonline.ca
Aug 14, 2019
Full time
Promoting independent living through innovation and excellence. We lead by example and embrace change and accept new challenges. Our Supportive Housing (SH) Program provides 24-hour support services to adults with physical disabilities who require assistance with their activities of daily living to enable them to live independently. We are seeking an energetic and experienced leader for the permanent full-time position of:
Program Manager, Supportive Housing Program
With a clear focus on the client service experience and a proven track record in leading teams through change and inspiring service excellence.
You will provide leadership in service delivery and human resource management within Nucleus’ quality and risk management framework to achieve performance targets and lead a complement of approximately 50 unionized and non-unionized staff. You will manage the day-to-day operations of the SH program to maximize operational effectiveness within a client-centered model of service delivery and achieve the operational plan deliverables in alignment with our mission, vision, goals and values while ensuring adherence to policies and procedures. You will be responsible for managing the SH budget ($2.5 million); two sites and will support a workplace that embraces diversity, encourages team work, and complies with all applicable regulatory, legislative and funder requirements.
As the ideal candidate, you have completed a Bachelor’s degree in a health related field and have at least five (5) years of progressive operations management experience. You have a clear understanding and knowledge of delivering excellent service to people with physical disabilities. You bring a high level of emotional intelligence, operational expertise and leadership skills to continually foster a culture of safety, quality and customer service. You also:
have superior communication, decision making, problem solving, facilitation and planning skills
have the ability to deal with multiple priorities through highly developed time management skills combined with the ability to prioritize tasks to meet competing demands and timelines
experience in the delivery of services within the independent living service model is an asset
are able to analyze evidence and data to guide sound decision-making in matters relating to finance, operations and human resources
have superior communication, decision-making, problem-solving, risk management and planning skills
have the ability to deal with multiple priorities through highly developed time management skills
are recognized for inspiring performance excellence while embracing change and transformation and have demonstrated ability to work effectively in a dynamic environment with people from diverse backgrounds and communities
have an understanding of unregulated healthcare workers roles and functions are experienced in managing within a unionized environment
have demonstrated customer service acumen, strong negotiation skills and a solutions-based approach to problem-solving are proficient with Microsoft Office Suite and client based software applications
Verbal and written fluency in French is an asset
Have the ability to travel between program locations (within Etobicoke) and to Head Office (Oakville) on a regular basis.
Interested applicants should apply in writing, by submitting a cover letter and resume outlining your interest, qualifications and experience with contact information, referencing job # 048 to Email: careers@nucleusonline.ca
LAKERIDGE HEALTH
Title: Manager, Corporate and Internal Communications
Program: Strategic Communications
Status: Full Time; 8 hour days (subject to change)
Salary: $49.94 - $54.40 per hour
Location: All Sites
Posting #: UNEX - 1900001739
This position is open for all qualified applicants from August 2, 2019 and closing at 11:59pm on September 2, 2019.
About Us:
With five hospitals, four Emergency Departments, a residential treatment centre and more than a dozen community health care locations, Lakeridge Health (LH) is dedicated to providing the highest standard of care and best experience for patients and their families. Lakeridge Health is home to several regional specialty centres, including the R.S. McLaughlin Durham Regional Cancer Centre, Pinewood Centre for addictions and mental health, and The Shoulder Centre. Lakeridge Health's dedicated team of more than 5,400 employees, 760 physicians and 1,500 volunteers provide care to the more than 650,000 people living and working in Durham Region.
Position Description:
Reporting directly to the Senior Director, Strategic Communications, the Manager, Corporate and Internal Communications will have expert knowledge in developing internal communications strategies that inform, engage, motivate and inspire employees and build a culture of engagement. Working directly with the Senior Director, the Manager will ensure the integration and coordination of strategic internal communications programs and activities that support Lakeridge Health's Annual Business Plan and strategic objectives. Leveraging a strong background in strategic internal communications in complex, decentralized and fast-paced organizations, the successful candidate will act as a strategic advisor, and develop and execute on communications plans and initiatives in support of Lakeridge Health's strategic priorities. The candidate will also manage all internal communication channels. In addition to exemplary writing skills, the candidate must also possess superior strategic thinking skills, sound judgement and diplomacy to help navigate issues and effectively support the organization's senior leaders. The Manager will lead a small team of Communications Specialists.
The Ideal Candidate:
The ideal candidate is committed to the Lakeridge Health values: Inclusion, Compassion, Innovation, Teamwork, and Joy, and has the ability to demonstrate those positively and proactively with patients, the community and team members across Lakeridge Health in every day performance and interactions. In addition, the ideal candidate is a strategic, innovative, results-oriented and collaborative professional with strong leadership skills, and has had significant success in developing and executing on internal and corporate communications strategies. This position reports directly to the Senior Director, Strategic Communications.
Responsibilities:
" Develop and maintain a comprehensive, integrated internal communications plan in support of Lakeridge Health's strategic priorities including employee, physician and volunteer engagement and brand and reputation management, ensuring alignment with the organization's public relations and stakeholder engagement strategy.
" Develop and execute on strategic internal communications plans that support Lakeridge Health's strategic initiatives, including internal events, presentations, special project management, collateral and background materials, and other internal communications materials.
" Provide strategic communications counsel to the Senior Management Team and managers regarding the delivery of internal communications initiatives and/or programs.
" Manage Lakeridge Health's centralized internal communications calendar and oversee internal communications initiatives through project scoping, expectations management and timeline development.
" Oversee internal communications to ensure consistency across the organization in terms of key messages, alignment with Lakeridge Health's strategic priorities, brand, and the appropriate timing of delivery.
" Develop and manage all intranet and other digital related internal communications strategies.
" Develop and implement an internal communications protocol and guidelines to ensure consistency with the organization's visual identity and overall brand standards.
" Proactively identify potential internal issues and take action to avoid, mitigate and/or provide recommendation to manage the issue.
Qualifications:
" Undergraduate degree in Communications, Journalism, Marketing or a related discipline.
" Five to seven years of progressive experience in developing and measuring the effectiveness of internal communications strategies in a complex and decentralized environment
" Experience working in health care
" Experience working in a hospital is an asset
" Highly strategic with the ability to prioritize, multi-task and work with singular focus and minimal direction.
" Outstanding and versatile written communications skills - creative and technical.
" Strong verbal and presentation abilities.
" Strong team player.
" High level of administrative skills, including strategic and critical thinking, planning, research, project management, special events planning and coordination, time management and problem-solving skills.
" Solid understanding of change management methodology and/or experience participating in initiatives requiring organizational change.
" Excellent presentation skills.
" Ability to manage multiple and complex demands simultaneously in a fast-paced environment.
" Client-focused with the ability to work with diverse individuals and groups (i.e. front-line staff, physicians, Senior Management Team, managers, volunteers, Foundation, Board of Directors)
" Ability to comprehend and translate medical and technical terminology into plain language.
" Demonstrates commitment to the organization's vision, mission and values.
" Ability to travel between sites as required. Vehicle is necessary.
" Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
" Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service in this area.
Aug 06, 2019
Full time
LAKERIDGE HEALTH
Title: Manager, Corporate and Internal Communications
Program: Strategic Communications
Status: Full Time; 8 hour days (subject to change)
Salary: $49.94 - $54.40 per hour
Location: All Sites
Posting #: UNEX - 1900001739
This position is open for all qualified applicants from August 2, 2019 and closing at 11:59pm on September 2, 2019.
About Us:
With five hospitals, four Emergency Departments, a residential treatment centre and more than a dozen community health care locations, Lakeridge Health (LH) is dedicated to providing the highest standard of care and best experience for patients and their families. Lakeridge Health is home to several regional specialty centres, including the R.S. McLaughlin Durham Regional Cancer Centre, Pinewood Centre for addictions and mental health, and The Shoulder Centre. Lakeridge Health's dedicated team of more than 5,400 employees, 760 physicians and 1,500 volunteers provide care to the more than 650,000 people living and working in Durham Region.
Position Description:
Reporting directly to the Senior Director, Strategic Communications, the Manager, Corporate and Internal Communications will have expert knowledge in developing internal communications strategies that inform, engage, motivate and inspire employees and build a culture of engagement. Working directly with the Senior Director, the Manager will ensure the integration and coordination of strategic internal communications programs and activities that support Lakeridge Health's Annual Business Plan and strategic objectives. Leveraging a strong background in strategic internal communications in complex, decentralized and fast-paced organizations, the successful candidate will act as a strategic advisor, and develop and execute on communications plans and initiatives in support of Lakeridge Health's strategic priorities. The candidate will also manage all internal communication channels. In addition to exemplary writing skills, the candidate must also possess superior strategic thinking skills, sound judgement and diplomacy to help navigate issues and effectively support the organization's senior leaders. The Manager will lead a small team of Communications Specialists.
The Ideal Candidate:
The ideal candidate is committed to the Lakeridge Health values: Inclusion, Compassion, Innovation, Teamwork, and Joy, and has the ability to demonstrate those positively and proactively with patients, the community and team members across Lakeridge Health in every day performance and interactions. In addition, the ideal candidate is a strategic, innovative, results-oriented and collaborative professional with strong leadership skills, and has had significant success in developing and executing on internal and corporate communications strategies. This position reports directly to the Senior Director, Strategic Communications.
Responsibilities:
" Develop and maintain a comprehensive, integrated internal communications plan in support of Lakeridge Health's strategic priorities including employee, physician and volunteer engagement and brand and reputation management, ensuring alignment with the organization's public relations and stakeholder engagement strategy.
" Develop and execute on strategic internal communications plans that support Lakeridge Health's strategic initiatives, including internal events, presentations, special project management, collateral and background materials, and other internal communications materials.
" Provide strategic communications counsel to the Senior Management Team and managers regarding the delivery of internal communications initiatives and/or programs.
" Manage Lakeridge Health's centralized internal communications calendar and oversee internal communications initiatives through project scoping, expectations management and timeline development.
" Oversee internal communications to ensure consistency across the organization in terms of key messages, alignment with Lakeridge Health's strategic priorities, brand, and the appropriate timing of delivery.
" Develop and manage all intranet and other digital related internal communications strategies.
" Develop and implement an internal communications protocol and guidelines to ensure consistency with the organization's visual identity and overall brand standards.
" Proactively identify potential internal issues and take action to avoid, mitigate and/or provide recommendation to manage the issue.
Qualifications:
" Undergraduate degree in Communications, Journalism, Marketing or a related discipline.
" Five to seven years of progressive experience in developing and measuring the effectiveness of internal communications strategies in a complex and decentralized environment
" Experience working in health care
" Experience working in a hospital is an asset
" Highly strategic with the ability to prioritize, multi-task and work with singular focus and minimal direction.
" Outstanding and versatile written communications skills - creative and technical.
" Strong verbal and presentation abilities.
" Strong team player.
" High level of administrative skills, including strategic and critical thinking, planning, research, project management, special events planning and coordination, time management and problem-solving skills.
" Solid understanding of change management methodology and/or experience participating in initiatives requiring organizational change.
" Excellent presentation skills.
" Ability to manage multiple and complex demands simultaneously in a fast-paced environment.
" Client-focused with the ability to work with diverse individuals and groups (i.e. front-line staff, physicians, Senior Management Team, managers, volunteers, Foundation, Board of Directors)
" Ability to comprehend and translate medical and technical terminology into plain language.
" Demonstrates commitment to the organization's vision, mission and values.
" Ability to travel between sites as required. Vehicle is necessary.
" Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
" Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service in this area.
Headwaters Health Care Centre is a medium-size acute and complex continuing care facility, offering both inpatient and outpatient services, as well as an Emergency Department with 24/7 coverage, and serves over 135, 000 primarily from the communities of Dufferin County and the Town of Caledon. Headwaters is accredited with Exemplary Standing by Accreditation Canada, the highest designation a hospital can receive. By offering care closer to home and putting patients first, Headwaters aims to provide an exceptional experience every time. Headwaters is currently seeking a:
147-19 Manager, Patient Care – Medicine and Critical Care Units
The Manager is accountable and responsible for general and specialized health care services to provide care of the highest quality to all patients on the respective units, according to their respective College, and approved standards of care of the Corporation.
The successful candidate will possess the following qualifications:
Regulated health professional with a minimum of a Baccalaureate.
Completion of Master’s Degree in relevant field is an asset.
Minimum 2-5 years of hands-on health care management experience
Possesses strong and effective communication and team-building skills and use them successfully to motivate and engage staff.
Established reputation as a consultative, collaborative, coaching and/or mentoring style of leadership.
Excellent critical thinking, EI and change management skills.
Experienced in the LEAN philosophy and have a proven track record of generating continuous improvement in your clinical area.
Knowledge and understanding of employer responsibilities in accordance with the applicable collective agreements; occupational health & safety; infection prevention and control, and risk management.
Experience at forging partnerships with stakeholders from across the spectrum of health care enables you to see the “big picture” and anticipate opportunities that continually lead to best-in-class patient care.
For further information about Headwaters Health Care Centre, please visit www.headwatershealth.ca
To confidentially explore this opportunity, please e-mail your resume and cover letter quoting job number #147-19 to careers@headwatershealth.ca
While we appreciate all resumes, only those applicants selected for an interview will be contacted
Jul 31, 2019
Full time
Headwaters Health Care Centre is a medium-size acute and complex continuing care facility, offering both inpatient and outpatient services, as well as an Emergency Department with 24/7 coverage, and serves over 135, 000 primarily from the communities of Dufferin County and the Town of Caledon. Headwaters is accredited with Exemplary Standing by Accreditation Canada, the highest designation a hospital can receive. By offering care closer to home and putting patients first, Headwaters aims to provide an exceptional experience every time. Headwaters is currently seeking a:
147-19 Manager, Patient Care – Medicine and Critical Care Units
The Manager is accountable and responsible for general and specialized health care services to provide care of the highest quality to all patients on the respective units, according to their respective College, and approved standards of care of the Corporation.
The successful candidate will possess the following qualifications:
Regulated health professional with a minimum of a Baccalaureate.
Completion of Master’s Degree in relevant field is an asset.
Minimum 2-5 years of hands-on health care management experience
Possesses strong and effective communication and team-building skills and use them successfully to motivate and engage staff.
Established reputation as a consultative, collaborative, coaching and/or mentoring style of leadership.
Excellent critical thinking, EI and change management skills.
Experienced in the LEAN philosophy and have a proven track record of generating continuous improvement in your clinical area.
Knowledge and understanding of employer responsibilities in accordance with the applicable collective agreements; occupational health & safety; infection prevention and control, and risk management.
Experience at forging partnerships with stakeholders from across the spectrum of health care enables you to see the “big picture” and anticipate opportunities that continually lead to best-in-class patient care.
For further information about Headwaters Health Care Centre, please visit www.headwatershealth.ca
To confidentially explore this opportunity, please e-mail your resume and cover letter quoting job number #147-19 to careers@headwatershealth.ca
While we appreciate all resumes, only those applicants selected for an interview will be contacted
Position:
Senior Manager, Industry Relations (Healthcare & Pharmacy)
Reports To:
Senior Director, Industry Relations – Pharmacy (Healthcare)
Tier:
Senior Manager
Department:
Industry Relations
Company:
GS1 Canada
Location:
Toronto
Status:
Permanent, Full-time
Key Role
The Senior Manager, Industry Relations (Healthcare & Pharmacy) has proven strengths in developing stakeholder relationships to drive adoption and implementation of GS1 Canada’s standards and solutions offerings for designated channels and subscribers (Vendor, Provider/Distributors, and Solution Providers) to enhance patient care and safety. Bringing passion and community engagement, the Senior Manager delivers on the mission of GS1 Canada’s healthcare strategy, which aims to improve patient safety, as well as health system visibility and efficiencies through the adoption of a common system of global supply chain standards. The individual performing this role will have exceptional knowledge of the Canadian Healthcare system from the point of procurement to patient care delivery. This individual will report to the Senior Director, Industry Relations - Pharmacy (Healthcare), and works closely with other department heads to define the healthcare strategy and work collaboratively to execute associated internal and external requirements. Key Metrics can include: effective account management, community management to support standards development, and achieving targets for cost recovery and sector engagement.
Duties and Responsibilities
Manages and leads healthcare and pharmacy specific assignments and initiatives promoting patient safety, health system efficiency, and visibility under the guidance of the Senior Director, Industry Relations – Pharmacy (Healthcare);
Takes a leadership position within assigned subscriber accounts to:
Optimize on value proposition and services at multiple levels and departments within the subscriber accounts;
Formulate management strategic direction;
Identify and drive revenue opportunities;
Engage incremental services;
Engage in community management/standards development activity;
Creates and maintains status reporting and benchmarking for respective subscriber accounts;
Engage community partners to champion development and implementation; and
Provide management with regular updates on projects and subscriber accounts.
Supports GS1 Canada data providers and data recipients by providing educational presentations and requirements as necessary;
Establishes and maintains strong relationships at multiple levels and departments with external stakeholders;Collaborates internally with other GS1 Canada departments on GS1 Canada internal projects, account deliverables and other healthcare initiatives;
Aligns knowledge of GS1 standards and GS1 Canada services with community and client identified business needs;
Participates as a member of the Industry Relations team sharing, communicating, building relationships and co-coordinating with cross channel stakeholders;
Establishes and maintains stakeholder profiles, and benchmarking.
Provides reports on progress and identifies areas requiring executive attention;
Ensures ongoing understanding of all relevant emerging technologies and services provided by GS1 Canada;
Manages and facilitate the GS1 Canada Healthcare and Pharmacy work groups, task groups, and workshops through community management process in collaboration with the corporate affairs team;
Secures GS1 Canada’s participation contracts with each account engaging within the healthcare and pharmacy sectors;
Engages community partners to champion development and implementation, facilitating the workshop, and community management processes;
Ensures the resolution of stakeholder needs from a technology and business perspective as they relate to implementation of the GS1 Canada Healthcare strategy;
Collaborates with internal department leaders to ensure stakeholder requirements are delivered;
Establishes guidelines and procedures, referencing organizational frameworks;
Develops an in-depth understanding of key business drivers and proactively provides ideas and solutions within GS1 Canada to enhance performance through improved stakeholder service delivery, communications, processes and policies;
Manage account receivables and associated tasks; and
Perform various other duties as delegated or assigned.
Required Knowledge, Skills, & Experience
University Degree or College Diploma in a related field (i.e. B. Comm., Pharmacy Technician etc.);
5 years experience in an account management role or business development capacity, preferably within an associated industry (i.e.: Healthcare, Distribution, etc.);
High level of proficiency using MS Office skills including Word, PowerPoint, Excel and Outlook;
Must have a strong understanding of products and services provided by GS1 Canada;
Experience within the Canadian Healthcare sector and/or Supply Chain industry is a strong asset;
Proven ability to articulate and resolve complex project related problems and execute innovative solutions;
An understanding of EDI, ERP, Clinical systems, and business analysis is beneficial;
An understanding of Health Canada regulations and processes is beneficial;
Proven ability to anticipate potential obstacles and future trends with strategic thinking skills and the ability to put abstract concepts into operational success;
Capacity to manage and deliver multiple priorities to competing and sometimes conflicting commitments quickly and effectively;
Proven ability to multi-task given incomplete and conflicting knowledge, and prioritize multiple projects/initiatives in a deadline-driven environment;
Strong organizational skills, attention to detail, ability to set priorities and manage many projects concurrently;
Strong communication and presentation skills, both written and verbal with French language an asset;
Project Management skills an asset; and
Demonstrable experience in working autonomously and effectively while in the GS1 Canada office and telecommuting.
Jul 29, 2019
Full time
Position:
Senior Manager, Industry Relations (Healthcare & Pharmacy)
Reports To:
Senior Director, Industry Relations – Pharmacy (Healthcare)
Tier:
Senior Manager
Department:
Industry Relations
Company:
GS1 Canada
Location:
Toronto
Status:
Permanent, Full-time
Key Role
The Senior Manager, Industry Relations (Healthcare & Pharmacy) has proven strengths in developing stakeholder relationships to drive adoption and implementation of GS1 Canada’s standards and solutions offerings for designated channels and subscribers (Vendor, Provider/Distributors, and Solution Providers) to enhance patient care and safety. Bringing passion and community engagement, the Senior Manager delivers on the mission of GS1 Canada’s healthcare strategy, which aims to improve patient safety, as well as health system visibility and efficiencies through the adoption of a common system of global supply chain standards. The individual performing this role will have exceptional knowledge of the Canadian Healthcare system from the point of procurement to patient care delivery. This individual will report to the Senior Director, Industry Relations - Pharmacy (Healthcare), and works closely with other department heads to define the healthcare strategy and work collaboratively to execute associated internal and external requirements. Key Metrics can include: effective account management, community management to support standards development, and achieving targets for cost recovery and sector engagement.
Duties and Responsibilities
Manages and leads healthcare and pharmacy specific assignments and initiatives promoting patient safety, health system efficiency, and visibility under the guidance of the Senior Director, Industry Relations – Pharmacy (Healthcare);
Takes a leadership position within assigned subscriber accounts to:
Optimize on value proposition and services at multiple levels and departments within the subscriber accounts;
Formulate management strategic direction;
Identify and drive revenue opportunities;
Engage incremental services;
Engage in community management/standards development activity;
Creates and maintains status reporting and benchmarking for respective subscriber accounts;
Engage community partners to champion development and implementation; and
Provide management with regular updates on projects and subscriber accounts.
Supports GS1 Canada data providers and data recipients by providing educational presentations and requirements as necessary;
Establishes and maintains strong relationships at multiple levels and departments with external stakeholders;Collaborates internally with other GS1 Canada departments on GS1 Canada internal projects, account deliverables and other healthcare initiatives;
Aligns knowledge of GS1 standards and GS1 Canada services with community and client identified business needs;
Participates as a member of the Industry Relations team sharing, communicating, building relationships and co-coordinating with cross channel stakeholders;
Establishes and maintains stakeholder profiles, and benchmarking.
Provides reports on progress and identifies areas requiring executive attention;
Ensures ongoing understanding of all relevant emerging technologies and services provided by GS1 Canada;
Manages and facilitate the GS1 Canada Healthcare and Pharmacy work groups, task groups, and workshops through community management process in collaboration with the corporate affairs team;
Secures GS1 Canada’s participation contracts with each account engaging within the healthcare and pharmacy sectors;
Engages community partners to champion development and implementation, facilitating the workshop, and community management processes;
Ensures the resolution of stakeholder needs from a technology and business perspective as they relate to implementation of the GS1 Canada Healthcare strategy;
Collaborates with internal department leaders to ensure stakeholder requirements are delivered;
Establishes guidelines and procedures, referencing organizational frameworks;
Develops an in-depth understanding of key business drivers and proactively provides ideas and solutions within GS1 Canada to enhance performance through improved stakeholder service delivery, communications, processes and policies;
Manage account receivables and associated tasks; and
Perform various other duties as delegated or assigned.
Required Knowledge, Skills, & Experience
University Degree or College Diploma in a related field (i.e. B. Comm., Pharmacy Technician etc.);
5 years experience in an account management role or business development capacity, preferably within an associated industry (i.e.: Healthcare, Distribution, etc.);
High level of proficiency using MS Office skills including Word, PowerPoint, Excel and Outlook;
Must have a strong understanding of products and services provided by GS1 Canada;
Experience within the Canadian Healthcare sector and/or Supply Chain industry is a strong asset;
Proven ability to articulate and resolve complex project related problems and execute innovative solutions;
An understanding of EDI, ERP, Clinical systems, and business analysis is beneficial;
An understanding of Health Canada regulations and processes is beneficial;
Proven ability to anticipate potential obstacles and future trends with strategic thinking skills and the ability to put abstract concepts into operational success;
Capacity to manage and deliver multiple priorities to competing and sometimes conflicting commitments quickly and effectively;
Proven ability to multi-task given incomplete and conflicting knowledge, and prioritize multiple projects/initiatives in a deadline-driven environment;
Strong organizational skills, attention to detail, ability to set priorities and manage many projects concurrently;
Strong communication and presentation skills, both written and verbal with French language an asset;
Project Management skills an asset; and
Demonstrable experience in working autonomously and effectively while in the GS1 Canada office and telecommuting.
Clinical Services Manager
This full-time position – at our Greater Niagara General Site – would be a great career move for a self-directed, highly motivated and results-oriented clinical leader who consistently demonstrates an innovative, creative and collaborative management style.
At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied staff and physicians, and financial stability. Your strong leadership skills will enable you to make a difference by engaging with patients, rounding with staff and achieving ambitious results. In alignment with the Vision and Values of Niagara Health, we are looking for a dynamic leader who excels in engaging people, promoting quality and safety, building successful teams, planning and decision making.
Reporting to the Site Director for Medicine, the successful individual will be responsible for operational management of the medical in-patient, stroke and telemetry units. In this role, you will be accountable for the patient experience, day to day operations, patient flow, people management, fiscal stewardship, risk management and safety, and the provision of high quality care.
We are seeking a highly motivated, self-directed, results oriented leader who consistently has demonstrated an innovative, creative, and collaborative management style. Niagara Health engages in partnership with our patients, embracing a philosophy of Patient and Client Centred Care (PCCC). The successful candidate will foster an environment of clinical excellence, in alignment with the principles of PCCC.
To join our team as Clinical Services Manager, you must be an experienced and qualified Registered Nurse or other healthcare professional whose knowledge base and skill set include:
Current registration with the College of Nurses of Ontario or another Professional College.
Bachelor's degree in Nursing (master's degree, preferred).
Three (3) to five (5) years of proven managerial/leadership experience.
Dynamic interpersonal and leadership skills, including critical thinking, communication, responsiveness, conflict resolution, change management, people management, visionary thinking, customer service, and problem-solving.
Demonstrated results in aligning program goals with corporate strategy, and the corporate mission and values.
Ability to build and lead a cohesive team, through engagement, transparency, respect and responsiveness.
Demonstrated commitment to an exceptional patient experience, including access, flow, quality and patient satisfaction.
Demonstrated ability to manage budgets, interpret data and utilize information in order to make effective financial decisions.
Experience in the analysis and utilization of data to drive continuous quality improvement.
Experience in the management of risk and safety for patients and staff.
Proven experience in building external and community partnerships.
Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, and hospital policies and procedures.
Project Management, Leadership, Healthcare Finance, LEAN or other related certification(s), an asset.
Demonstrated commitment to continuing education in the health or business sectors.
Discover a team environment of Extraordinary Caring – and great quality of life
At Niagara Health, the major provider of acute care in Canada’s Niagara Region, Extraordinary Caring is what our patients, their families, our volunteers, our teams and our community need and deserve. Caring is so much more than care. Both the physical and emotional part of caring is at the heart of our purpose. Every person. Every time.
As a multi-site hospital, providing a wide range of inpatient and outpatient clinics and services, including Emergency & Urgent Care, Centres of Excellence for Women and Babies and Mental Health, and regional cardiac and cancer programs, we offer a wide variety of practice settings and opportunities to carry out interesting and challenging work.
To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.
For more information on Niagara Health, visit www.niagarahealth.on.ca . To apply, please send your resume by Friday, August 9, 2019, to hrrecruit@niagarahealth.on.ca
Join us on twitter @ nhscareers
Niagara Health is committed to Employment Equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. Only applicants selected for an interview will be contacted.
Jul 23, 2019
Full time
Clinical Services Manager
This full-time position – at our Greater Niagara General Site – would be a great career move for a self-directed, highly motivated and results-oriented clinical leader who consistently demonstrates an innovative, creative and collaborative management style.
At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied staff and physicians, and financial stability. Your strong leadership skills will enable you to make a difference by engaging with patients, rounding with staff and achieving ambitious results. In alignment with the Vision and Values of Niagara Health, we are looking for a dynamic leader who excels in engaging people, promoting quality and safety, building successful teams, planning and decision making.
Reporting to the Site Director for Medicine, the successful individual will be responsible for operational management of the medical in-patient, stroke and telemetry units. In this role, you will be accountable for the patient experience, day to day operations, patient flow, people management, fiscal stewardship, risk management and safety, and the provision of high quality care.
We are seeking a highly motivated, self-directed, results oriented leader who consistently has demonstrated an innovative, creative, and collaborative management style. Niagara Health engages in partnership with our patients, embracing a philosophy of Patient and Client Centred Care (PCCC). The successful candidate will foster an environment of clinical excellence, in alignment with the principles of PCCC.
To join our team as Clinical Services Manager, you must be an experienced and qualified Registered Nurse or other healthcare professional whose knowledge base and skill set include:
Current registration with the College of Nurses of Ontario or another Professional College.
Bachelor's degree in Nursing (master's degree, preferred).
Three (3) to five (5) years of proven managerial/leadership experience.
Dynamic interpersonal and leadership skills, including critical thinking, communication, responsiveness, conflict resolution, change management, people management, visionary thinking, customer service, and problem-solving.
Demonstrated results in aligning program goals with corporate strategy, and the corporate mission and values.
Ability to build and lead a cohesive team, through engagement, transparency, respect and responsiveness.
Demonstrated commitment to an exceptional patient experience, including access, flow, quality and patient satisfaction.
Demonstrated ability to manage budgets, interpret data and utilize information in order to make effective financial decisions.
Experience in the analysis and utilization of data to drive continuous quality improvement.
Experience in the management of risk and safety for patients and staff.
Proven experience in building external and community partnerships.
Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, and hospital policies and procedures.
Project Management, Leadership, Healthcare Finance, LEAN or other related certification(s), an asset.
Demonstrated commitment to continuing education in the health or business sectors.
Discover a team environment of Extraordinary Caring – and great quality of life
At Niagara Health, the major provider of acute care in Canada’s Niagara Region, Extraordinary Caring is what our patients, their families, our volunteers, our teams and our community need and deserve. Caring is so much more than care. Both the physical and emotional part of caring is at the heart of our purpose. Every person. Every time.
As a multi-site hospital, providing a wide range of inpatient and outpatient clinics and services, including Emergency & Urgent Care, Centres of Excellence for Women and Babies and Mental Health, and regional cardiac and cancer programs, we offer a wide variety of practice settings and opportunities to carry out interesting and challenging work.
To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.
For more information on Niagara Health, visit www.niagarahealth.on.ca . To apply, please send your resume by Friday, August 9, 2019, to hrrecruit@niagarahealth.on.ca
Join us on twitter @ nhscareers
Niagara Health is committed to Employment Equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. Only applicants selected for an interview will be contacted.
