POSITION : NON-UNION
Clinical Services Manager – One (1) Full Time
DEPARTMENT/CAMPUS :
Urgent Care Centre – Peel Memorial Centre for Integrated Health & Wellness
HOURS: Days, Monday to Friday
(Subject to change in accordance with operational requirements)
ABOUT WILLIAM OSLER HEALTH SYSTEM:
William Osler Health System (Osler) is a multi-site hospital system serving 1.3 million people in one of the fastest-growing and most culturally-diverse regions in Ontario. With our new 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities as our roadmap, we are shifting traditional thinking and re-imagining health care to help people live healthier lives, reduce chronic disease and improve access to care. At Osler, we are committed to providing safe, equitable, high-quality care in a fulfilling work environment that inspires our staff, physicians and volunteers to learn, innovate and grow. We are proud to be recognized, year after year, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers.
HOW YOU WILL MAKE AN IMPACT:
Reporting directly to the Director of Emergency, Critical Care and Respiratory Therapy, and collaborating with the program Corporate Chief and Urgent Care Centre (UCC) Site Chief, the Clinical Services Manager of the UCC at Peel Memorial will have overall responsibility for the management of the interdisciplinary human, financial and material resources required to meet the patient and family care needs within this service. With a focus on patient and family centered care, the Clinical Services Manager will be accountable for ensuring the delivery of best patient care, within a safe and compassionate environment, while maintaining an engaged workforce.
The successful candidate will be an inspirational leader, with a vision to create a learning culture, empower staff, develop processes and remove barriers that will enable best in class patient care and experience. We are looking for a critical thinking leader that has a strong business acumen, supports innovation and has an appetite for data and analytics to support strategic priorities.
In particular, we are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality, operations and developing high-performing teams, in a fast paced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards and exploring potential new models of care, developing and implementing new processes or quality improvement initiatives, in collaboration with organizational and community partners. Further, the successful candidate will consistently demonstrate Osler’s values of Respect, Excellence, Service, Innovation, Compassion and Collaboration.
The Peel Memorial UCC interdisciplinary team of some 200 passionate and highly skilled clinicians that benefit from a dedicated educator to help to elevate clinical best practices. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork within the service and encourage team members to grow and develop, individually and as a team. The Urgent Care Centre is set to expand services to 24/7 operations in the fall of 2022.
POSITION RELATIONSHIP:
Reports to the Director, Emergency Services, Critical Care and Respiratory Therapy
Collaborates with the UCC Site Chief, the Corporate Chief of Emergency Services, and the Assistant Clinical Services Manager
PERFORMANCE OBJECTIVES/ONGOING ACCOUNTABILITIES :
Develop and implement the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team.
Define and secure the organizational supports and structures required for the service, in collaboration with program leadership.
Establish and maintain a high-functioning inter-professional practice climate that embraces high quality and continuous improvement, and ensures that patient care is provided with compassion and in accordance with professional practice and corporate standards.
Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations.
Assess relevant data and provide feedback on findings to drive the timely delivery of safe, exceptional services.
Work collaboratively with the Clinical Educator, Resource Nurses, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness.
Monitor and work to improve patient, family and staff engagement results in collaboration with relevant partners.
Foster an engaged, high-performing workforce, seeking and implementing opportunities for improvement or corrective action.
Hire, mentor and coach staff performance as determined by human resource policies, union agreements, legislation and standards of practice.
Develop, monitor, manage and evaluate the service financial resources (i.e. budget), in collaboration with relevant partners.
Develop processes for selecting, evaluating and maintaining supplies and equipment needed for enhancing patient care.
Develop and maintain effective interdepartmental relationships and participate in activities that contribute to the effective function of the team, the program, and the organization.
Facilitate excellent, bidirectional communication with staff, physicians and partners with respect to program and corporate updates through various mechanisms including staff meetings, huddles, etc.
Enhance community linkages and partnerships, leveraging Osler’s participation in the regional Ontario Health Team.
YOU HAVE:
Current relevant designation in a professional technical discipline is required, Health Discipline Professional designation preferred
Undergraduate Degree required, Master’s Degree preferred
Minimum of five (5) years recent management/ leadership experience within a clinical environment, complemented by participation in leadership or team development courses
Excellent clinical knowledge and experience in Emergency Services is preferred
Demonstrated ability to establish effective interpersonal relationships within and outside the organization
Ability to establish and maintain an engaged workforce, with a service-oriented focus
Highly motivated and self-directed team player
Demonstrated effective leadership, planning and project management skills
Excellent oral, interpersonal, and written communication skills are required
Demonstrated understanding of patient flow processes which are safe and efficient
Established reputation as a consultative and collaborative leader
APPLICATION DEADLINE: Friday, February 24, 2023
*Please note that only those individuals selected for interviews will be contacted
**In order to be considered for this position, you must include a current resume or detailed qualifications summary with your application.
Please apply online at: https://jobs.smartrecruiters.com/WilliamOslerHealthSystem1/743999880280628-clinical-services-manager
Jan 25, 2023
Full time
POSITION : NON-UNION
Clinical Services Manager – One (1) Full Time
DEPARTMENT/CAMPUS :
Urgent Care Centre – Peel Memorial Centre for Integrated Health & Wellness
HOURS: Days, Monday to Friday
(Subject to change in accordance with operational requirements)
ABOUT WILLIAM OSLER HEALTH SYSTEM:
William Osler Health System (Osler) is a multi-site hospital system serving 1.3 million people in one of the fastest-growing and most culturally-diverse regions in Ontario. With our new 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities as our roadmap, we are shifting traditional thinking and re-imagining health care to help people live healthier lives, reduce chronic disease and improve access to care. At Osler, we are committed to providing safe, equitable, high-quality care in a fulfilling work environment that inspires our staff, physicians and volunteers to learn, innovate and grow. We are proud to be recognized, year after year, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers.
HOW YOU WILL MAKE AN IMPACT:
Reporting directly to the Director of Emergency, Critical Care and Respiratory Therapy, and collaborating with the program Corporate Chief and Urgent Care Centre (UCC) Site Chief, the Clinical Services Manager of the UCC at Peel Memorial will have overall responsibility for the management of the interdisciplinary human, financial and material resources required to meet the patient and family care needs within this service. With a focus on patient and family centered care, the Clinical Services Manager will be accountable for ensuring the delivery of best patient care, within a safe and compassionate environment, while maintaining an engaged workforce.
The successful candidate will be an inspirational leader, with a vision to create a learning culture, empower staff, develop processes and remove barriers that will enable best in class patient care and experience. We are looking for a critical thinking leader that has a strong business acumen, supports innovation and has an appetite for data and analytics to support strategic priorities.
In particular, we are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality, operations and developing high-performing teams, in a fast paced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards and exploring potential new models of care, developing and implementing new processes or quality improvement initiatives, in collaboration with organizational and community partners. Further, the successful candidate will consistently demonstrate Osler’s values of Respect, Excellence, Service, Innovation, Compassion and Collaboration.
The Peel Memorial UCC interdisciplinary team of some 200 passionate and highly skilled clinicians that benefit from a dedicated educator to help to elevate clinical best practices. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork within the service and encourage team members to grow and develop, individually and as a team. The Urgent Care Centre is set to expand services to 24/7 operations in the fall of 2022.
POSITION RELATIONSHIP:
Reports to the Director, Emergency Services, Critical Care and Respiratory Therapy
Collaborates with the UCC Site Chief, the Corporate Chief of Emergency Services, and the Assistant Clinical Services Manager
PERFORMANCE OBJECTIVES/ONGOING ACCOUNTABILITIES :
Develop and implement the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team.
Define and secure the organizational supports and structures required for the service, in collaboration with program leadership.
Establish and maintain a high-functioning inter-professional practice climate that embraces high quality and continuous improvement, and ensures that patient care is provided with compassion and in accordance with professional practice and corporate standards.
Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations.
Assess relevant data and provide feedback on findings to drive the timely delivery of safe, exceptional services.
Work collaboratively with the Clinical Educator, Resource Nurses, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness.
Monitor and work to improve patient, family and staff engagement results in collaboration with relevant partners.
Foster an engaged, high-performing workforce, seeking and implementing opportunities for improvement or corrective action.
Hire, mentor and coach staff performance as determined by human resource policies, union agreements, legislation and standards of practice.
Develop, monitor, manage and evaluate the service financial resources (i.e. budget), in collaboration with relevant partners.
Develop processes for selecting, evaluating and maintaining supplies and equipment needed for enhancing patient care.
Develop and maintain effective interdepartmental relationships and participate in activities that contribute to the effective function of the team, the program, and the organization.
Facilitate excellent, bidirectional communication with staff, physicians and partners with respect to program and corporate updates through various mechanisms including staff meetings, huddles, etc.
Enhance community linkages and partnerships, leveraging Osler’s participation in the regional Ontario Health Team.
YOU HAVE:
Current relevant designation in a professional technical discipline is required, Health Discipline Professional designation preferred
Undergraduate Degree required, Master’s Degree preferred
Minimum of five (5) years recent management/ leadership experience within a clinical environment, complemented by participation in leadership or team development courses
Excellent clinical knowledge and experience in Emergency Services is preferred
Demonstrated ability to establish effective interpersonal relationships within and outside the organization
Ability to establish and maintain an engaged workforce, with a service-oriented focus
Highly motivated and self-directed team player
Demonstrated effective leadership, planning and project management skills
Excellent oral, interpersonal, and written communication skills are required
Demonstrated understanding of patient flow processes which are safe and efficient
Established reputation as a consultative and collaborative leader
APPLICATION DEADLINE: Friday, February 24, 2023
*Please note that only those individuals selected for interviews will be contacted
**In order to be considered for this position, you must include a current resume or detailed qualifications summary with your application.
Please apply online at: https://jobs.smartrecruiters.com/WilliamOslerHealthSystem1/743999880280628-clinical-services-manager
CLASSIFICATION: Manager – Quality & Professional Practice - Permanent, Full-Time - Barrie, ON
JOB SUMMARY:
The Canadian Mental Health Association, Simcoe County Branch seeks a Manager, who, in accordance with the agency’s policies, standards, and guidelines, is responsible for leading and contributing to process and quality improvement initiatives and corporate projects that enhance client safety, client satisfaction, and increase operational efficiency and resource use. The Manager will be a designated Privacy Officer.
DUTIES, RESPONSIBILITIES, AND RELATED TASKS:
1. Organizational
Work in collaboration with Management Team and your portfolio colleagues towards the achievement of the agency mission, strategic pillars and operational priorities.
Serve as the project manager for the 2023 Accreditation process.
Assist team to achieve strategic plan Pillar 1. Quality & Reporting, Initiative 1.A. Establish Total Quality Management System; includes embedding the CMHA Simcoe County Branch (CMHA SCB) Quality Framework.
Assist team to achieve strategic plan Pillar 1. Initiative 1.B. Establish Integrated Risk Management Reporting, includes improving the organizational risk registry and risk reporting pathways in alignment with HIROC risk classification system.
Evolve the Incident Management and Analysis Framework, including incident reporting pathways and detailed incident analysis and quality of care review processes.
Use project management tools, implementation science and change management practices to lead/support the agency in operationalizing the CMHA SCB Strategic Plan and other improvement initiatives at the agency and program level.
Develop curriculum and assist with organization-wide education and capacity building related to change management, quality improvement (QI)/process improvement (PI) and risk management.
Establish and maintain an inventory of QI and PI tools and resources (i.e., toolkit).
2. Program and Services
Lead, develop, manage and provide support for business improvement initiatives.
Work in consultation with program teams to identify process and quality improvement initiatives; implementing QI and PI best practices to define scope and methodology.
Review internal work flow processes and client/family care pathways to identify opportunities for process improvement and support implementation of solutions and innovative models of care.
Apply management concepts and techniques such as Lean to define opportunities, measure performance, map, and analyze the process to determine root causes and recommend solutions.
Facilitate PI sessions and write reports supporting improved efficiencies.
Monitor compliance requirements, identify gaps, opportunities and risks, and implement action plans, using industry standards such as standard operating procedures (SOP).
Coach and train program staff on improvement practices and champion the use of QI/PI methodology, e.g., Lean.
Prepare presentations, briefing notes, business cases, project management documents, training materials, and reports for Management Team and Quality & Risk Management Committee.
Promote and actively contribute to a climate of positive change and continuous improvement.
Manage projects and project teams.
Champion professional practice activities, with the Management Team and Learning Organization and Professional Practice Committees to meet/exceed standards of care.
Serve as the 2nd Privacy Officer and work with management team and program staff to ensure compliance with privacy training, manage privacy breaches and address personal health information requests.
3. Monitoring and Evaluation
Develop, implement and monitor performance measurements, continuous improvement processes, statistical analysis and benchmarking.
Facilitate the identification, collection and analysis of data from internal/external sources, to demonstrate impact and value (outcomes/cost) of QI, PI and other improvement initiatives.
Manage data quality and use data visualization to report on results and identify trends and priority issues. Regularly report on the status of PI and QI efforts and impacts.
Utilize data analytics and business intelligence to inform business process improvements, measure success and monitor progress on key quality measures.
Support the development and implementation of quality assurance processes (i.e., audits) to monitor the compliance to agency and program level policies and SOPs.
Assist management team to implement the Integrated Risk Management Reporting Framework, proactively and systematically identifying, mitigating and managing organizational risk, including measuring and reporting risks and trends, according to the HIROC domains of risk.
4. Administrative and Financial
Assist in proposal development, implementation plans and evaluation and reporting.
Contribute to quality, risk and privacy incident review and reporting, including the implementation and evaluation of mitigation strategies. Trends are reviewed with management team and Board.
Serve on the Quality & Risk Management (QRM) Committee and provide expert input into the review and maintenance of the agency’s QRM policies and procedures.
5. Community Relations
Maintain positive relationships with community partners, networks/coalitions, CMHA branches, CMHA Ontario, professional organizations, government resources and other relevant organizations/resources.
Liaise with other agencies and community partners regarding Quality & Professional Practice issues and resolve issues in a collaborative and time-sensitive manner.
Participate in public speaking events on behalf of the agency to promote public awareness of addictions, mental health, and the agency’s strategic plan, priorities and initiatives.
Assist in the training and mentoring of students, new staff, colleagues and/or volunteers.
KNOWLEDGE, SKILL AND BEHAVIOURAL COMPETENCIES REQUIRED:
Demonstrate initiative in project/change management, including leading program-specific and agency-wide projects; effectively organizing, planning, and coordinating multiple projects and related activities and executing on and holding others accountable for their assigned tasks.
Demonstrate deep knowledge and understanding of Standards of Professional Behaviour and Ethical Performance.
Understand adult learning principles (assessment, planning, implementation and evaluation).
Excellent interpersonal and networking skills with the ability to influence stakeholders through diplomacy as well as negotiation skills in direct service/organizational/system advocacy.
Demonstrate ability to effectively engage and work collaboratively with all levels of staff.
Superior conflict management, problem solving, and decision-making skills.
Be flexible and effectively work in a busy environment with changing priorities and deadlines.
Highly developed business writing skills and excellent communication skills are necessary.
High level of proficiency in MS Office Suite (e.g., Excel, PowerPoint, Word) and other project management software (e.g., Visio).
REQUIRED QUALIFICATIONS (An equivalent combination of education and experience will be considered):
Minimum undergraduate degree in health profession, health administration, social sciences or related field required. Graduate degree focused on healthcare quality or healthcare administration an asset.
A Regulated Health Professional is required.
Minimum of 3-5 years recent experience in leading/facilitating QI/PI improvement initiatives (design, implementation and/or evaluation stages).
Experience in PI/QI and/or Implementation Science (e.g. Lean, Six Sigma, Knowledge to Action Framework), Human Factors engineering, Risk Management, Change Management and Project Management required.
Experiences in key performance indicators analysis, monitoring and reporting.
Experience in not-for-profit and/or community-based organizations an asset.
Experience working in a non-unionized environment an asset.
Must have access to a vehicle, a valid Ontario driver’s license, and adequate automobile insurance.
Fluency in French would be considered an asset.
Legally entitled to work in Canada.
SALARY SCALE: $80,116 - $85,576
HOURS OF WORK: 35 hours per week within a flexible framework to respond to portfolio/agency needs.
**ALL NEW HIRES MUST BE VACCINATED AGAINST COVID-19 - HOWEVER THIS IS SUBJECT TO AN EXCEPTION PURSUANT TO THE ONTARIO HUMAN RIGHTS CODE**
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Jan 24, 2023
Full time
CLASSIFICATION: Manager – Quality & Professional Practice - Permanent, Full-Time - Barrie, ON
JOB SUMMARY:
The Canadian Mental Health Association, Simcoe County Branch seeks a Manager, who, in accordance with the agency’s policies, standards, and guidelines, is responsible for leading and contributing to process and quality improvement initiatives and corporate projects that enhance client safety, client satisfaction, and increase operational efficiency and resource use. The Manager will be a designated Privacy Officer.
DUTIES, RESPONSIBILITIES, AND RELATED TASKS:
1. Organizational
Work in collaboration with Management Team and your portfolio colleagues towards the achievement of the agency mission, strategic pillars and operational priorities.
Serve as the project manager for the 2023 Accreditation process.
Assist team to achieve strategic plan Pillar 1. Quality & Reporting, Initiative 1.A. Establish Total Quality Management System; includes embedding the CMHA Simcoe County Branch (CMHA SCB) Quality Framework.
Assist team to achieve strategic plan Pillar 1. Initiative 1.B. Establish Integrated Risk Management Reporting, includes improving the organizational risk registry and risk reporting pathways in alignment with HIROC risk classification system.
Evolve the Incident Management and Analysis Framework, including incident reporting pathways and detailed incident analysis and quality of care review processes.
Use project management tools, implementation science and change management practices to lead/support the agency in operationalizing the CMHA SCB Strategic Plan and other improvement initiatives at the agency and program level.
Develop curriculum and assist with organization-wide education and capacity building related to change management, quality improvement (QI)/process improvement (PI) and risk management.
Establish and maintain an inventory of QI and PI tools and resources (i.e., toolkit).
2. Program and Services
Lead, develop, manage and provide support for business improvement initiatives.
Work in consultation with program teams to identify process and quality improvement initiatives; implementing QI and PI best practices to define scope and methodology.
Review internal work flow processes and client/family care pathways to identify opportunities for process improvement and support implementation of solutions and innovative models of care.
Apply management concepts and techniques such as Lean to define opportunities, measure performance, map, and analyze the process to determine root causes and recommend solutions.
Facilitate PI sessions and write reports supporting improved efficiencies.
Monitor compliance requirements, identify gaps, opportunities and risks, and implement action plans, using industry standards such as standard operating procedures (SOP).
Coach and train program staff on improvement practices and champion the use of QI/PI methodology, e.g., Lean.
Prepare presentations, briefing notes, business cases, project management documents, training materials, and reports for Management Team and Quality & Risk Management Committee.
Promote and actively contribute to a climate of positive change and continuous improvement.
Manage projects and project teams.
Champion professional practice activities, with the Management Team and Learning Organization and Professional Practice Committees to meet/exceed standards of care.
Serve as the 2nd Privacy Officer and work with management team and program staff to ensure compliance with privacy training, manage privacy breaches and address personal health information requests.
3. Monitoring and Evaluation
Develop, implement and monitor performance measurements, continuous improvement processes, statistical analysis and benchmarking.
Facilitate the identification, collection and analysis of data from internal/external sources, to demonstrate impact and value (outcomes/cost) of QI, PI and other improvement initiatives.
Manage data quality and use data visualization to report on results and identify trends and priority issues. Regularly report on the status of PI and QI efforts and impacts.
Utilize data analytics and business intelligence to inform business process improvements, measure success and monitor progress on key quality measures.
Support the development and implementation of quality assurance processes (i.e., audits) to monitor the compliance to agency and program level policies and SOPs.
Assist management team to implement the Integrated Risk Management Reporting Framework, proactively and systematically identifying, mitigating and managing organizational risk, including measuring and reporting risks and trends, according to the HIROC domains of risk.
4. Administrative and Financial
Assist in proposal development, implementation plans and evaluation and reporting.
Contribute to quality, risk and privacy incident review and reporting, including the implementation and evaluation of mitigation strategies. Trends are reviewed with management team and Board.
Serve on the Quality & Risk Management (QRM) Committee and provide expert input into the review and maintenance of the agency’s QRM policies and procedures.
5. Community Relations
Maintain positive relationships with community partners, networks/coalitions, CMHA branches, CMHA Ontario, professional organizations, government resources and other relevant organizations/resources.
Liaise with other agencies and community partners regarding Quality & Professional Practice issues and resolve issues in a collaborative and time-sensitive manner.
Participate in public speaking events on behalf of the agency to promote public awareness of addictions, mental health, and the agency’s strategic plan, priorities and initiatives.
Assist in the training and mentoring of students, new staff, colleagues and/or volunteers.
KNOWLEDGE, SKILL AND BEHAVIOURAL COMPETENCIES REQUIRED:
Demonstrate initiative in project/change management, including leading program-specific and agency-wide projects; effectively organizing, planning, and coordinating multiple projects and related activities and executing on and holding others accountable for their assigned tasks.
Demonstrate deep knowledge and understanding of Standards of Professional Behaviour and Ethical Performance.
Understand adult learning principles (assessment, planning, implementation and evaluation).
Excellent interpersonal and networking skills with the ability to influence stakeholders through diplomacy as well as negotiation skills in direct service/organizational/system advocacy.
Demonstrate ability to effectively engage and work collaboratively with all levels of staff.
Superior conflict management, problem solving, and decision-making skills.
Be flexible and effectively work in a busy environment with changing priorities and deadlines.
Highly developed business writing skills and excellent communication skills are necessary.
High level of proficiency in MS Office Suite (e.g., Excel, PowerPoint, Word) and other project management software (e.g., Visio).
REQUIRED QUALIFICATIONS (An equivalent combination of education and experience will be considered):
Minimum undergraduate degree in health profession, health administration, social sciences or related field required. Graduate degree focused on healthcare quality or healthcare administration an asset.
A Regulated Health Professional is required.
Minimum of 3-5 years recent experience in leading/facilitating QI/PI improvement initiatives (design, implementation and/or evaluation stages).
Experience in PI/QI and/or Implementation Science (e.g. Lean, Six Sigma, Knowledge to Action Framework), Human Factors engineering, Risk Management, Change Management and Project Management required.
Experiences in key performance indicators analysis, monitoring and reporting.
Experience in not-for-profit and/or community-based organizations an asset.
Experience working in a non-unionized environment an asset.
Must have access to a vehicle, a valid Ontario driver’s license, and adequate automobile insurance.
Fluency in French would be considered an asset.
Legally entitled to work in Canada.
SALARY SCALE: $80,116 - $85,576
HOURS OF WORK: 35 hours per week within a flexible framework to respond to portfolio/agency needs.
**ALL NEW HIRES MUST BE VACCINATED AGAINST COVID-19 - HOWEVER THIS IS SUBJECT TO AN EXCEPTION PURSUANT TO THE ONTARIO HUMAN RIGHTS CODE**
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Manager, Communications #778-22
Full-Time, Permanent Owen Sound
The Manager, Communications is responsible for the development and coordination of effective communication and public relation plans and strategies to ensure the timely and accurate delivery of information to internal and external key stakeholders including staff, media and healthcare partners that promotes the vision, mission and values of the Hospital. The Manager leads the development and implementation of communication strategies, plans, corporate marketing and events.
Qualifications/Skills/Abilities
Required:
University Degree in communications/public relations
Previous experience in or working knowledge of, hospital administrative processes, budgets, funding, programs and services
Proven ability to develop and deliver effective written and verbal communication
Effective public speaking ability and experience
Working knowledge of print, broadcast, online and social media
Ability to develop public relations strategies, timelines and anticipate media involvement on emerging issues
Strong project management skills
Ability to utilize Microsoft Outlook, Excel and Word
Experience working with a variety of medias and related technologies and platforms
Ability to work effectively under deadlines and potentially contentious situations
Public relations skills to establish effective working relationships with internal and external partners
Experience in coordinating special events, staff forums and large meetings both internally and externally
A valid Ontario driver’s license and a reliable insured vehicle
Willing to travel throughout Grey Bruce
Available for regular assignment of Hospital Administrator On-Call responsibilities (assigned on a rotating basis to cover evenings and weekends)
Recent satisfactory performance and attendance records
Adherence to GBHS ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes
How to Apply:
In order to be considered for this position, please submit a cover letter and resume to the Human Resources department by email at careers@gbhs.on.ca . Please quote competition number #778-22 on your application.
Thank you for your interest in employment at Grey Bruce Health Services. We have many exciting opportunities available. GBHS is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage Indigenous people, racialized persons / persons of colour, persons with disabilities, LGBTQ2 to apply and self-identify. Please notify Human Resources of any accommodation needs you may have during the recruitment and selection process. Only those applicants selected for an interview will be contacted.
Jan 23, 2023
Full time
Manager, Communications #778-22
Full-Time, Permanent Owen Sound
The Manager, Communications is responsible for the development and coordination of effective communication and public relation plans and strategies to ensure the timely and accurate delivery of information to internal and external key stakeholders including staff, media and healthcare partners that promotes the vision, mission and values of the Hospital. The Manager leads the development and implementation of communication strategies, plans, corporate marketing and events.
Qualifications/Skills/Abilities
Required:
University Degree in communications/public relations
Previous experience in or working knowledge of, hospital administrative processes, budgets, funding, programs and services
Proven ability to develop and deliver effective written and verbal communication
Effective public speaking ability and experience
Working knowledge of print, broadcast, online and social media
Ability to develop public relations strategies, timelines and anticipate media involvement on emerging issues
Strong project management skills
Ability to utilize Microsoft Outlook, Excel and Word
Experience working with a variety of medias and related technologies and platforms
Ability to work effectively under deadlines and potentially contentious situations
Public relations skills to establish effective working relationships with internal and external partners
Experience in coordinating special events, staff forums and large meetings both internally and externally
A valid Ontario driver’s license and a reliable insured vehicle
Willing to travel throughout Grey Bruce
Available for regular assignment of Hospital Administrator On-Call responsibilities (assigned on a rotating basis to cover evenings and weekends)
Recent satisfactory performance and attendance records
Adherence to GBHS ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes
How to Apply:
In order to be considered for this position, please submit a cover letter and resume to the Human Resources department by email at careers@gbhs.on.ca . Please quote competition number #778-22 on your application.
Thank you for your interest in employment at Grey Bruce Health Services. We have many exciting opportunities available. GBHS is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage Indigenous people, racialized persons / persons of colour, persons with disabilities, LGBTQ2 to apply and self-identify. Please notify Human Resources of any accommodation needs you may have during the recruitment and selection process. Only those applicants selected for an interview will be contacted.
In this exciting leadership role that is reporting to both the Human Resources and Strategy Departments, the successful candidate will develop and execute an organizational development strategy and set of initiatives designed to deliver on Southlake’s Organizational Development (OD) Framework (“Strong Leaders. Engaged Staff. Future Ready!”). The framework will align with and support the implementation of the organization’s broader strategic plan. The Manager will lead a high-performing team of subject matter experts to identify, organize, create and deliver all components of the strategy founded on best practices to drive a positive culture and overall learning experience throughout the organization. The Manager will be a key support to leaders at Southlake, collaborating on important strategic projects and helping to enable operational improvement. The Manager will model both the leadership and organizational competencies and values of Southlake Regional Health Centre.
PRIMARY RESPONSIBILITES:
Lead the OD team to achieve their Mission (“to optimize effectiveness and performance through supporting and developing staff and leaders. By working in collaboration with leaders and their teams, we will support positive cultural change and enhance organizational performance”)
Continually enhance the value that OD provides to the organization with the team’s Value Proposition in mind (“OD serves as a strategic partner and a corporate resource in support of the organization’s and our client’s current and future performance and development needs”)
Lead the OD team to deliver their core scope of services:
Leadership Development – implement a suite of courses and programs aimed at different audiences (i.e. new leaders, frontline / emerging leaders, physicians, etc.); leader onboarding; performance management; plan and execute annual leadership summits
Performance Consulting – supporting units and teams as needed; supporting projects led by the Strategy Office; provide change management expertise and supports across the organization
Culture and Engagement – oversee employee experience surveys; administer the education funding assistance program
Employee Recognition – oversee Southlake’s various staff recognition programs and events; explore new creative ways to support staff retention in partnership with HR
Education Technology – development and maintenance of Southlake’s online learning program to meet the education needs of various stakeholders
Facilitate the continuous improvement of all of the above, always looking for ways to improve effectiveness and add additional value by pursuing growth along Southlake’s OD maturity model
Provide leadership and direction to the OD team, supporting staff growth and development and ensuring that the team is effectively meeting the needs of the organization and is providing excellent service delivery to internal and external customers
Ensure the optimal management of human, financial and capital resources within the Organizational Development team, based on approved annual targets
EDUCATION/CERTIFICATIONS/LICENSES:
Undergraduate degree in Organizational Development, Adult Education, Human Resources Business/Human Resources or related field
Certifications and applied practice in one or more of the following: change management, project management, facilitation, coaching, talent management or leadership development
EXPERIENCE, SKILLS and ABILITIES:
Five (5) years’ progressively responsible OD experience in a complex, unionized public sector environment, preferably health care.
Previous management or leadership experience required with a preference leading an OD team in a complex environment
Hands-on leader with proven ability to effectively collaborate with partners to implement large-scale complex programs and change initiatives
Ability to partner effectively with people in varying roles across the organization (from frontline staff and physicians to managers, directors and executives)
Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for various stakeholders
Exceptional critical thinking, problem-solving and negotiation skills
Superior professional judgment, diplomacy and relationship building skills
Highly organized, proven attention to accuracy and detail and an ability to produce high-quality within work tight timeframes
Demonstrated service excellence approach and commitment to continuous quality improvement and performance measurement
Strong business acumen, accountability and results-oriented
Solid understanding and use of project management, change management principles to balance and manage competing, changing interests
Health & Safety Workplace Responsibilities:
It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.
Accommodation & Diversity in the Workplace
At Southlake, we are committed to fostering an inclusive and accessible work environment. We are dedicated to building a work place that reflects the diversity of our community in which we live and serve, including those with disabilities, visible minorities, aboriginal persons, members of sexual minority groups and others who may contribute to diversity within our organization. Southlake is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free process and to provide accommodation as required.
Jan 13, 2023
Full time
In this exciting leadership role that is reporting to both the Human Resources and Strategy Departments, the successful candidate will develop and execute an organizational development strategy and set of initiatives designed to deliver on Southlake’s Organizational Development (OD) Framework (“Strong Leaders. Engaged Staff. Future Ready!”). The framework will align with and support the implementation of the organization’s broader strategic plan. The Manager will lead a high-performing team of subject matter experts to identify, organize, create and deliver all components of the strategy founded on best practices to drive a positive culture and overall learning experience throughout the organization. The Manager will be a key support to leaders at Southlake, collaborating on important strategic projects and helping to enable operational improvement. The Manager will model both the leadership and organizational competencies and values of Southlake Regional Health Centre.
PRIMARY RESPONSIBILITES:
Lead the OD team to achieve their Mission (“to optimize effectiveness and performance through supporting and developing staff and leaders. By working in collaboration with leaders and their teams, we will support positive cultural change and enhance organizational performance”)
Continually enhance the value that OD provides to the organization with the team’s Value Proposition in mind (“OD serves as a strategic partner and a corporate resource in support of the organization’s and our client’s current and future performance and development needs”)
Lead the OD team to deliver their core scope of services:
Leadership Development – implement a suite of courses and programs aimed at different audiences (i.e. new leaders, frontline / emerging leaders, physicians, etc.); leader onboarding; performance management; plan and execute annual leadership summits
Performance Consulting – supporting units and teams as needed; supporting projects led by the Strategy Office; provide change management expertise and supports across the organization
Culture and Engagement – oversee employee experience surveys; administer the education funding assistance program
Employee Recognition – oversee Southlake’s various staff recognition programs and events; explore new creative ways to support staff retention in partnership with HR
Education Technology – development and maintenance of Southlake’s online learning program to meet the education needs of various stakeholders
Facilitate the continuous improvement of all of the above, always looking for ways to improve effectiveness and add additional value by pursuing growth along Southlake’s OD maturity model
Provide leadership and direction to the OD team, supporting staff growth and development and ensuring that the team is effectively meeting the needs of the organization and is providing excellent service delivery to internal and external customers
Ensure the optimal management of human, financial and capital resources within the Organizational Development team, based on approved annual targets
EDUCATION/CERTIFICATIONS/LICENSES:
Undergraduate degree in Organizational Development, Adult Education, Human Resources Business/Human Resources or related field
Certifications and applied practice in one or more of the following: change management, project management, facilitation, coaching, talent management or leadership development
EXPERIENCE, SKILLS and ABILITIES:
Five (5) years’ progressively responsible OD experience in a complex, unionized public sector environment, preferably health care.
Previous management or leadership experience required with a preference leading an OD team in a complex environment
Hands-on leader with proven ability to effectively collaborate with partners to implement large-scale complex programs and change initiatives
Ability to partner effectively with people in varying roles across the organization (from frontline staff and physicians to managers, directors and executives)
Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for various stakeholders
Exceptional critical thinking, problem-solving and negotiation skills
Superior professional judgment, diplomacy and relationship building skills
Highly organized, proven attention to accuracy and detail and an ability to produce high-quality within work tight timeframes
Demonstrated service excellence approach and commitment to continuous quality improvement and performance measurement
Strong business acumen, accountability and results-oriented
Solid understanding and use of project management, change management principles to balance and manage competing, changing interests
Health & Safety Workplace Responsibilities:
It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.
Accommodation & Diversity in the Workplace
At Southlake, we are committed to fostering an inclusive and accessible work environment. We are dedicated to building a work place that reflects the diversity of our community in which we live and serve, including those with disabilities, visible minorities, aboriginal persons, members of sexual minority groups and others who may contribute to diversity within our organization. Southlake is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free process and to provide accommodation as required.
Clinical Services Manager – Evening Weekends
Full-time career opportunity
Are you a highly motivated, self-directed and results-oriented clinical leader who consistently demonstrates a creative and collaborative management style? If so, this leadership role – at our Welland & Port Colborne Sites – would be an exciting career move.
At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied staff and physicians, and financial stability. In alignment with Our Purpose: Extraordinary Caring. Every Person. Every Time., we are looking for a dynamic leader who excels in engaging people, promoting quality and safety, building successful teams, planning and decision-making.
Reporting to the Site Director, you will be accountable for the delivery of a positive patient experience, patient flow, people management, risk management and safety, and the provision of high-quality care. In this environment, your strong leadership skills will enable you to make a difference by engaging with patients, rounding with staff and achieving results.
As Clinical Services Manager, you will foster an environment of inclusion, attentive listening, respect, sensitivity, kindness, patience and empathy, along with ensuring clinical excellence.
To join our team as Clinical Services Manager – Evening Weekends, you must be an innovative, experienced and qualified Registered Nurse or other healthcare professional who can drive continuous quality improvement, and whose knowledge base and skill set include:
Current registration with the College of Nurses of Ontario, or other Professional College.
Bachelor's degree in Nursing or other healthcare professional degree; Master's degree, preferred.
Three (3) to five (5) years of managerial/leadership experience, or an equivalent combination of education/training and experience.
Dynamic interpersonal and leadership skills, including critical thinking, communication, responsiveness, conflict resolution, change management, people management, visionary thinking, customer service, and problem-solving.
Demonstrated results in aligning program goals with corporate strategy.
Ability to build and lead a cohesive team, through engagement, transparency, respect and responsiveness.
Demonstrated commitment to an exceptional patient experience, including access, flow, quality and patient satisfaction.
Demonstrated ability to analyze and interpret data and utilize information in order to make effective financial decisions.
Experience in the analysis and utilization of data to drive continuous quality improvement.
Experience in the management of risk and safety for patients and staff.
Proven experience in building external and community partnerships.
Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, and hospital policies/procedures.
Project Management, Leadership, Healthcare Finance, LEAN or other related certification(s) will be an asset.
Demonstrated commitment to continuing education in the health or business sectors.
NOTE:
Vaccines (COVID-19 and others) are an external hire requirement of the job unless you have an exemption based on medical grounds or on a ground pursuant to the Ontario Human Rights Code.
Discover a team environment of Extraordinary Caring – and great quality of life
Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.
We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people’s lives.
Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards.
We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility.
Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region.
To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.
For more information on Niagara Health, visit www.niagarahealth.on.ca . Please apply online, by Sunday, February 5, 2023 at
https://careers.niagarahealth.on.ca/erecruit/VacancyDetail.aspx?VacancyUID=000000028557
Join us on twitter @ nhscareers
Niagara Health is committed to leadership stability and employee engagement. Once hired, new leaders will remain in their leadership role for two years. This practice does not preclude you from applying for promotions and/or being deployed to special organizational priorities.
We are especially interested in connecting if you…
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following groups: equity-seeking group, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas;
Have a background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Jan 12, 2023
Full time
Clinical Services Manager – Evening Weekends
Full-time career opportunity
Are you a highly motivated, self-directed and results-oriented clinical leader who consistently demonstrates a creative and collaborative management style? If so, this leadership role – at our Welland & Port Colborne Sites – would be an exciting career move.
At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied staff and physicians, and financial stability. In alignment with Our Purpose: Extraordinary Caring. Every Person. Every Time., we are looking for a dynamic leader who excels in engaging people, promoting quality and safety, building successful teams, planning and decision-making.
Reporting to the Site Director, you will be accountable for the delivery of a positive patient experience, patient flow, people management, risk management and safety, and the provision of high-quality care. In this environment, your strong leadership skills will enable you to make a difference by engaging with patients, rounding with staff and achieving results.
As Clinical Services Manager, you will foster an environment of inclusion, attentive listening, respect, sensitivity, kindness, patience and empathy, along with ensuring clinical excellence.
To join our team as Clinical Services Manager – Evening Weekends, you must be an innovative, experienced and qualified Registered Nurse or other healthcare professional who can drive continuous quality improvement, and whose knowledge base and skill set include:
Current registration with the College of Nurses of Ontario, or other Professional College.
Bachelor's degree in Nursing or other healthcare professional degree; Master's degree, preferred.
Three (3) to five (5) years of managerial/leadership experience, or an equivalent combination of education/training and experience.
Dynamic interpersonal and leadership skills, including critical thinking, communication, responsiveness, conflict resolution, change management, people management, visionary thinking, customer service, and problem-solving.
Demonstrated results in aligning program goals with corporate strategy.
Ability to build and lead a cohesive team, through engagement, transparency, respect and responsiveness.
Demonstrated commitment to an exceptional patient experience, including access, flow, quality and patient satisfaction.
Demonstrated ability to analyze and interpret data and utilize information in order to make effective financial decisions.
Experience in the analysis and utilization of data to drive continuous quality improvement.
Experience in the management of risk and safety for patients and staff.
Proven experience in building external and community partnerships.
Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, and hospital policies/procedures.
Project Management, Leadership, Healthcare Finance, LEAN or other related certification(s) will be an asset.
Demonstrated commitment to continuing education in the health or business sectors.
NOTE:
Vaccines (COVID-19 and others) are an external hire requirement of the job unless you have an exemption based on medical grounds or on a ground pursuant to the Ontario Human Rights Code.
Discover a team environment of Extraordinary Caring – and great quality of life
Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.
We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people’s lives.
Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team’s commitment to the highest safety and quality standards.
We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility.
Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region.
To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.
For more information on Niagara Health, visit www.niagarahealth.on.ca . Please apply online, by Sunday, February 5, 2023 at
https://careers.niagarahealth.on.ca/erecruit/VacancyDetail.aspx?VacancyUID=000000028557
Join us on twitter @ nhscareers
Niagara Health is committed to leadership stability and employee engagement. Once hired, new leaders will remain in their leadership role for two years. This practice does not preclude you from applying for promotions and/or being deployed to special organizational priorities.
We are especially interested in connecting if you…
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following groups: equity-seeking group, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas;
Have a background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
HOURS: Days, 8 hours, Monday to Friday
(Subject to change in accordance with operational requirements)
HOW YOU WILL HAVE AN IMPACT:
With a focus on patient and family centred care, the Manager of Access and Flow will plan, manage, and evaluate the flow of patients from William Osler’s emergency department and inpatient units through a broad subordinate structure including personnel assigned by William Osler. The Access and Flow Manager works closely with the assigned management personnel and interdisciplinary teams of William Osler to ensure support and coordination of the organizations access and flow leaders. Works collaboratively with William Osler Program Directors, Quality and Decision Support to strategize and implement changes to practice that achieve optimal patient flow. The Manager also provides leadership, in consultation with William Osler program directors, in the development of communication materials to patients and families with respect to admission, hospital stay and discharge. This position leads initiatives to improve flow processes by optimizing best practice utilization strategies and sustaining the outcomes in collaboration with the access and flow team as well as the organizational access and flow council. This position also works to ensure that patient engagement in process improvement for the management of flow.
POSITION RELATIONSHIP:
Reports to the Director, Access & Flow, Staffing Scheduling Services, IPAC and Admitting and Registration
Collaborates with the Clinical Service Managers and Program Directors
Works with services and departments optimizing of patient flow across the organization
YOU HAVE:
Registered member of a health discipline
Undergraduate Degree required, Master’s Degree preferred
Minimum of five (5) years’ recent leadership and management experience in an acute care setting
Demonstrated ability to establish effective interpersonal relationships including effective collaboration with interdisciplinary teams and external partners
Outstanding problem solving and change management skills
Analytical and problem solving skills requires
Management of data bases and knowledge of tools to maneuver data
Excellent oral, interpersonal, and written communication skills
Proven ability to establish positive relationships
Highly motivated team player
Established reputation as a consultative, collaborative, coaching and mentoring style of leadership
Evidence of collaboration across disciplines/divisions/departments/programs
Ability to travel between campuses, as required
Leadership and Collaboration
D emonstrating ability and experience in five leadership domains
L eads self
E ngages others
A chieves results
D evelops partnerships and
Leverage information-driven and G oal-oriented processes in driving change and improvement;
Works collaboratively with the Leadership team, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the program Director(s);
Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data, interpretation of data and provide feedback to the team on findings;
Identifies gaps in processes, policies and procedures and support the sustainable delivery of excellent patient inspired care;
Facilitates huddles and chairs team meetings and attends other internal/external meetings, as appropriate
Performance Objectives/Ongoing Accountabilities
In consultation/collaboration with the directors, physician partners and team members, will develop and implement the Access and flow initiatives, functional and strategic plan for the services/departments.
In consultation/collaboration with the directors, defines the organizational supports and structures required to optimize services and service delivery
Enhance internal partnerships and community linkages
Participates in the development of processes to monitor quality and identify and manage risks to patient/patient care with respect to discharge planning activities
Establish a professional practice climate and facilitates a multi-disciplinary approach to patient care
Hires, orients and manages staff, including elevating performance as determined by human resource policies, union contracts, legislation and standards of practice
Develops, monitors, controls and evaluates the budget in collaboration with directors, physicians, health care professionals and staff in a team-oriented culture
Develops processes for selecting, evaluating and maintaining material/equipment/processes needed for enhancing patient care and patient / family experience
Fosters an engaged workforce, seeking opportunities for improvement, staff development and support
Monitors patient/family and staff satisfaction programs in relevant areas and organizes improvement opportunities, as appropriate
Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the unit/units, the program, and the corporation
Jan 12, 2023
Full time
HOURS: Days, 8 hours, Monday to Friday
(Subject to change in accordance with operational requirements)
HOW YOU WILL HAVE AN IMPACT:
With a focus on patient and family centred care, the Manager of Access and Flow will plan, manage, and evaluate the flow of patients from William Osler’s emergency department and inpatient units through a broad subordinate structure including personnel assigned by William Osler. The Access and Flow Manager works closely with the assigned management personnel and interdisciplinary teams of William Osler to ensure support and coordination of the organizations access and flow leaders. Works collaboratively with William Osler Program Directors, Quality and Decision Support to strategize and implement changes to practice that achieve optimal patient flow. The Manager also provides leadership, in consultation with William Osler program directors, in the development of communication materials to patients and families with respect to admission, hospital stay and discharge. This position leads initiatives to improve flow processes by optimizing best practice utilization strategies and sustaining the outcomes in collaboration with the access and flow team as well as the organizational access and flow council. This position also works to ensure that patient engagement in process improvement for the management of flow.
POSITION RELATIONSHIP:
Reports to the Director, Access & Flow, Staffing Scheduling Services, IPAC and Admitting and Registration
Collaborates with the Clinical Service Managers and Program Directors
Works with services and departments optimizing of patient flow across the organization
YOU HAVE:
Registered member of a health discipline
Undergraduate Degree required, Master’s Degree preferred
Minimum of five (5) years’ recent leadership and management experience in an acute care setting
Demonstrated ability to establish effective interpersonal relationships including effective collaboration with interdisciplinary teams and external partners
Outstanding problem solving and change management skills
Analytical and problem solving skills requires
Management of data bases and knowledge of tools to maneuver data
Excellent oral, interpersonal, and written communication skills
Proven ability to establish positive relationships
Highly motivated team player
Established reputation as a consultative, collaborative, coaching and mentoring style of leadership
Evidence of collaboration across disciplines/divisions/departments/programs
Ability to travel between campuses, as required
Leadership and Collaboration
D emonstrating ability and experience in five leadership domains
L eads self
E ngages others
A chieves results
D evelops partnerships and
Leverage information-driven and G oal-oriented processes in driving change and improvement;
Works collaboratively with the Leadership team, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the program Director(s);
Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data, interpretation of data and provide feedback to the team on findings;
Identifies gaps in processes, policies and procedures and support the sustainable delivery of excellent patient inspired care;
Facilitates huddles and chairs team meetings and attends other internal/external meetings, as appropriate
Performance Objectives/Ongoing Accountabilities
In consultation/collaboration with the directors, physician partners and team members, will develop and implement the Access and flow initiatives, functional and strategic plan for the services/departments.
In consultation/collaboration with the directors, defines the organizational supports and structures required to optimize services and service delivery
Enhance internal partnerships and community linkages
Participates in the development of processes to monitor quality and identify and manage risks to patient/patient care with respect to discharge planning activities
Establish a professional practice climate and facilitates a multi-disciplinary approach to patient care
Hires, orients and manages staff, including elevating performance as determined by human resource policies, union contracts, legislation and standards of practice
Develops, monitors, controls and evaluates the budget in collaboration with directors, physicians, health care professionals and staff in a team-oriented culture
Develops processes for selecting, evaluating and maintaining material/equipment/processes needed for enhancing patient care and patient / family experience
Fosters an engaged workforce, seeking opportunities for improvement, staff development and support
Monitors patient/family and staff satisfaction programs in relevant areas and organizes improvement opportunities, as appropriate
Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the unit/units, the program, and the corporation
Title: Program Manager- Regional Renal Services
Department: Renal and Palliative Care
Hours of Work: Full-Time Position, Days
Salary: $101,062.23 - $121,274.67 per annum + pension/benefits
Location: KGH Site
PRIMARY FUNCTIONS:
Reporting to South East Regional Renal Director/Program Operational Director for Renal and Palliative Care at KHSC, the Program Manager is responsible for the leadership of regional renal services and will work in close partnership with a committed interdisciplinary team including nursing, allied health, biomedical technologists, and nephrologists on the operational management of the renal program.
Key responsibilities include oversight of the delivery of quality patient care, with a concentration on in-centre and satellite hemodialysis operations and patient transitions across the kidney care journey. The Program Manager will promote and support patient engagement with patients/families and will contribute to the achievement of regional program targets by leading and supporting quality improvement initiatives using a team-based approach.
This role has direct responsibility for achieving results and for developing and managing policies, budgets, and human resources. The incumbent will promote and lead by example the adoption of Kingston Health Sciences Centre's strategic direction.
DUTIES & RESPONSIBILITIES:
Operations
Develops, manages and evaluates the operations of South Eastern Ontario regional renal services, ensuring efficient and effective deployment and use of human, financial, and material resources.
Manages staff resources, ensuring appropriate balance of skills and capabilities, assessing service quality, providing performance feedback and discipline, prioritizing workloads.
Manages the logistics to enable the response to day-today operational and patient care needs and initiatives
Identify and develop improvement initiatives, processes and procedures, assessing viability, implementation risks, cost impacts and effectiveness.
Ensures regulatory and operations reporting requirements are achieved through the management of data, statistical and financial information and analyses.
Acts as an agent of change, anticipating future needs of program/service and informing budget strategies.
Foster strategic partnerships with primary care, long term care, and community care to improve transitions in care.
Leadership
Models professional practice, leadership behaviours and life-long learning by actively participating in self-development activities.
Promotes a team environment with collaborative care model
Represents the program/service at Leadership and other meetings as appropriate and participates on internal and external committees as required.
Manages the work and practices of the program/service, including planning, staffing, budgeting setting of goals and objectives through the process of assessment, planning, implementation, and evaluation.
Conduct and Reporting of Inappropriate Conduct policy and behaves in a manner that is consistent with the guiding principles and expectations.
Patient Care & Safety
Promotes and oversees coordination of patient activities across the kidney care journey, including in-centre and satellite hemodialysis
Ensures that high-quality care is available to patients with kidney disease, when needed and appropriate, in a coordinated and integrated manner that supports a home first approach to kidney care.
Ensures that patients are able to access all services associated with their care plan and that high quality care is delivered efficiently and safely
Ensures that expected outcomes of care are reflected in patient care planning through interdisciplinary and patient/family collaboration.
Coordinates the delivery and evaluation of patient care, professional practice, safety and risk management, continuous quality improvement, for the unit/program.
Complies with patient safety policies, practices and processes, performing job responsibilities in a manner that supports KGH’s safety culture.
Manages quality assurance by ensuring compliance with statutory and regulatory requirements, professional services and service quality standards.
Communication
Champions KGH’s strategic priorities in dialogue or contacts with patients, families and collaborative care teams.
Develops and maintains effective working relationships with other hospital services;
Interacts with front-line staff to promote team communication, collaborative problem solving, and efficiency
Communicates to ensure the care team is informed of all corporate and regional renal program specific issues.
Staff Development
Promotes strategies and mechanisms which foster learning, professional growth, mentoring and teaching for the all interprofessional disciplines
Facilitates resolution of conflict in a collaborative and cooperative way, using objective and subjective assessment
Promotes staff retention and succession planning by supporting professional development.
Collaborate with Clinical Educator/Professional Practice Leaders to support an education plan to meet staff needs.
NOTE - The above duties are representative but are not to be construed as all-inclusive
BASIC QUALIFICATIONS :
Undergraduate degree in Nursing or an Allied Health Profession.
Master’s degree in Nursing, Allied Health, Business/Health Administration or equivalent preferred.
Current member in good standing with a recognized regulated health professional body
Minimum five years related healthcare experience; clinical renal experience an asset
Three to five years previous management experience or equivalent leadership experience
Proven success in implementation of program strategic goals including quality indicators and volume targets
Budget management experience with quality-based procedures and bundled care methodology
Demonstrated proficiency in the use of word processing, spreadsheet and presentation software (Microsoft Office Suite)
Proven ability to lead and engage staff in large interdisciplinary programs; regional program experience an asset
Excellent verbal and written communication and interpersonal skills.
Experience with Project Management and Quality Improvement methodology
Demonstrated ability to facilitate change and a willingness to seize personal accountability
Demonstrated judgement, decision-making, problem solving and analytical skills.
Strong organizational and leadership skills.
Ability to deal with numerous demands in a professional and competent manner
Ability to prioritize tasks for self and others.
PHYSICAL REQUIREMENTS:
The applicant must be able to meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.
Jan 09, 2023
Full time
Title: Program Manager- Regional Renal Services
Department: Renal and Palliative Care
Hours of Work: Full-Time Position, Days
Salary: $101,062.23 - $121,274.67 per annum + pension/benefits
Location: KGH Site
PRIMARY FUNCTIONS:
Reporting to South East Regional Renal Director/Program Operational Director for Renal and Palliative Care at KHSC, the Program Manager is responsible for the leadership of regional renal services and will work in close partnership with a committed interdisciplinary team including nursing, allied health, biomedical technologists, and nephrologists on the operational management of the renal program.
Key responsibilities include oversight of the delivery of quality patient care, with a concentration on in-centre and satellite hemodialysis operations and patient transitions across the kidney care journey. The Program Manager will promote and support patient engagement with patients/families and will contribute to the achievement of regional program targets by leading and supporting quality improvement initiatives using a team-based approach.
This role has direct responsibility for achieving results and for developing and managing policies, budgets, and human resources. The incumbent will promote and lead by example the adoption of Kingston Health Sciences Centre's strategic direction.
DUTIES & RESPONSIBILITIES:
Operations
Develops, manages and evaluates the operations of South Eastern Ontario regional renal services, ensuring efficient and effective deployment and use of human, financial, and material resources.
Manages staff resources, ensuring appropriate balance of skills and capabilities, assessing service quality, providing performance feedback and discipline, prioritizing workloads.
Manages the logistics to enable the response to day-today operational and patient care needs and initiatives
Identify and develop improvement initiatives, processes and procedures, assessing viability, implementation risks, cost impacts and effectiveness.
Ensures regulatory and operations reporting requirements are achieved through the management of data, statistical and financial information and analyses.
Acts as an agent of change, anticipating future needs of program/service and informing budget strategies.
Foster strategic partnerships with primary care, long term care, and community care to improve transitions in care.
Leadership
Models professional practice, leadership behaviours and life-long learning by actively participating in self-development activities.
Promotes a team environment with collaborative care model
Represents the program/service at Leadership and other meetings as appropriate and participates on internal and external committees as required.
Manages the work and practices of the program/service, including planning, staffing, budgeting setting of goals and objectives through the process of assessment, planning, implementation, and evaluation.
Conduct and Reporting of Inappropriate Conduct policy and behaves in a manner that is consistent with the guiding principles and expectations.
Patient Care & Safety
Promotes and oversees coordination of patient activities across the kidney care journey, including in-centre and satellite hemodialysis
Ensures that high-quality care is available to patients with kidney disease, when needed and appropriate, in a coordinated and integrated manner that supports a home first approach to kidney care.
Ensures that patients are able to access all services associated with their care plan and that high quality care is delivered efficiently and safely
Ensures that expected outcomes of care are reflected in patient care planning through interdisciplinary and patient/family collaboration.
Coordinates the delivery and evaluation of patient care, professional practice, safety and risk management, continuous quality improvement, for the unit/program.
Complies with patient safety policies, practices and processes, performing job responsibilities in a manner that supports KGH’s safety culture.
Manages quality assurance by ensuring compliance with statutory and regulatory requirements, professional services and service quality standards.
Communication
Champions KGH’s strategic priorities in dialogue or contacts with patients, families and collaborative care teams.
Develops and maintains effective working relationships with other hospital services;
Interacts with front-line staff to promote team communication, collaborative problem solving, and efficiency
Communicates to ensure the care team is informed of all corporate and regional renal program specific issues.
Staff Development
Promotes strategies and mechanisms which foster learning, professional growth, mentoring and teaching for the all interprofessional disciplines
Facilitates resolution of conflict in a collaborative and cooperative way, using objective and subjective assessment
Promotes staff retention and succession planning by supporting professional development.
Collaborate with Clinical Educator/Professional Practice Leaders to support an education plan to meet staff needs.
NOTE - The above duties are representative but are not to be construed as all-inclusive
BASIC QUALIFICATIONS :
Undergraduate degree in Nursing or an Allied Health Profession.
Master’s degree in Nursing, Allied Health, Business/Health Administration or equivalent preferred.
Current member in good standing with a recognized regulated health professional body
Minimum five years related healthcare experience; clinical renal experience an asset
Three to five years previous management experience or equivalent leadership experience
Proven success in implementation of program strategic goals including quality indicators and volume targets
Budget management experience with quality-based procedures and bundled care methodology
Demonstrated proficiency in the use of word processing, spreadsheet and presentation software (Microsoft Office Suite)
Proven ability to lead and engage staff in large interdisciplinary programs; regional program experience an asset
Excellent verbal and written communication and interpersonal skills.
Experience with Project Management and Quality Improvement methodology
Demonstrated ability to facilitate change and a willingness to seize personal accountability
Demonstrated judgement, decision-making, problem solving and analytical skills.
Strong organizational and leadership skills.
Ability to deal with numerous demands in a professional and competent manner
Ability to prioritize tasks for self and others.
PHYSICAL REQUIREMENTS:
The applicant must be able to meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.
Manages the clinical practice operation of their specified patient/client services unit within CKHA and provides leadership, support and direction to nursing, allied health professionals to ensure the delivery of quality and safe care for patients/families/clients and a healthy work environment for staff, physicians, students and volunteers.
With an excellent knowledge of clinical best practices for obstetrics, paediatrics and special care nursery and the ability to provide effective leadership, the Clinical Manager is responsible for all aspects of the W&C program.
Chatham-Kent Health Alliance is committed to build and sustain an inclusive and equitable working environment for all staff, physicians and volunteers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with our community, identify challenges, solutions, and optimal ways to deliver health services.
As an equal opportunity employer we welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, persons of minority sexual orientations and gender identities and other diverse groups who have historically experienced access to equity.
Relocation expenses available.
Jan 05, 2023
Full time
Manages the clinical practice operation of their specified patient/client services unit within CKHA and provides leadership, support and direction to nursing, allied health professionals to ensure the delivery of quality and safe care for patients/families/clients and a healthy work environment for staff, physicians, students and volunteers.
With an excellent knowledge of clinical best practices for obstetrics, paediatrics and special care nursery and the ability to provide effective leadership, the Clinical Manager is responsible for all aspects of the W&C program.
Chatham-Kent Health Alliance is committed to build and sustain an inclusive and equitable working environment for all staff, physicians and volunteers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with our community, identify challenges, solutions, and optimal ways to deliver health services.
As an equal opportunity employer we welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, persons of minority sexual orientations and gender identities and other diverse groups who have historically experienced access to equity.
Relocation expenses available.
