Position Title : Manager of Rehabilitation & Transition Services Job Class: MG009
Dept/Program: Rehabilitation & Transition Services Employee Group: Management
Employment Type: Full Time Posting Date: June 29th, 2020
Work Schedule: 37.50 hours weekly as per schedule Posting Type: Open
Waypoint Centre for Mental Health Care is our region's 301-bed specialty mental health hospital. Located on the shores of Georgian Bay in Penetanguishene, the hospital is home to the Waypoint Research Institute and also has the province's only high secure forensic mental health program for clients served by both the mental health and justice systems. We provide an extensive range of both acute and longer term psychiatric inpatient and outpatient services to Simcoe County, Muskoka, part of Dufferin County and the southern portion of Parry Sound. The hospital is recognized for the provision of exceptional care to those most needing mental health services and for its contributions to the understanding of mental illness. For additional information about Waypoint, including program descriptions, please visit our website at http://www.waypointcentre.ca/
Key Accountabilities:
Provides clinical leadership and direction for inpatient and community teams working within the hospital catchment area, promoting quality client care practices focused on recovery and the achievement of positive outcomes; evaluating practice and services, researching and promoting the utilization of best clinical practices and acting as a resource and mentor to support the client’s experience; as well as identifying and managing risk and emergency situations.
Promotes and implements Continuous Quality Improvement and psychosocial rehabilitation principles and practices in managing the service; and promotes and participates in clinical research activities.
Coordinates and manages staff allocations ensuring optimum utilization of resources based on monitoring and interpreting workload measurement, utilisation of LOCUS, OCAN data and other established practices.
Ensures effective delivery of services of the Homes for Special Care (HSC) program by implementing a referral process; addressing residents' needs; ensuring Homes meet legislative and guideline requirements; providing consultation and support to the Homes and relevant “fee for service” providers’, providing funding and licensing recommendations to the MOH and processing of invoices for payment to suppliers.
Promotes positive work environments by role modeling professional behaviour, promoting teamwork and interdisciplinary collaboration, addressing workplace conflict and effectively managing change initiatives.
Engages in recruitment and retention activities including managing performance against performance expectations, conducting performance reviews including the development of learning plans; authorizing attendance records, implementing Hospital Attendance Support Program, and attending Rehabilitation meetings.
Promotes positive labour relations: responding to complaints/grievances, investigating, evaluating and reporting on client complaints/incidents, identifying/resolving such issues; supporting staff during investigative process.
Manages overall program budgets, including Salaries and Benefits as well as Direct Operating Expenditures.
Qualifications/Requirements:
Bachelor/University Degree in a related field such as health sciences or mental health; a Master’s degree in a related field would be an asset
Membership in a healthcare regulatory college or equivalent workplace experience
Additional training and/or education in leadership is also considered an asset
Seven to ten years’ experience working in a health care environment in a patient care role with additional experience working in a leadership capacity within a unionized setting
Experience within the mental health field and specifically with rehabilitation and vocational/educational theory, processes and practices, with a focus on the organization, integration and delivery of rehabilitation and vocational/educational services in both institutional and community-based settings is preferred.
Experience with program evaluation and new program planning and implementation.
Relevant experience with identifying and managing risk and emergency situations.
Current knowledge of and experience with budget management, business case preparation, and developing teams.
Proven computer software experience with proficiency in Microsoft Office Suite.
Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results.
Demonstrated leadership, conflict resolution, interpersonal with strong analytical skills
Proven written and verbal communication skills, including presentation skills.
Proven ability to adapt readily to change with strong organizational and planning skills.
Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
Preference for proficiency in French/English language.
How do I apply?
Waypoint employees apply through the Employee Self-Service portal at https://employees.waypointcentre.ca and external applicants apply to www.waypointcentre.ca/careers by close of business (5:00 pm) on July 13th, 2020 quoting Job ID WC20-181. Attach your cover letter and resume detailing why you are interested in this opportunity and how you meet the qualifications and key accountabilities specified.
We are committed to fostering an inclusive, accessible work environment, where all employees feel valued and respected. Waypoint offers accommodation for applicants with disabilities as part of our recruitment process. If you are contacted to arrange an interview or testing, please advise us if you require an accommodation.
For planning purposes, please be advised that final screening of all applicants will be completed by July 30th, 2020. All applicants are thanked for their interest in this position, however, due to high volumes only those selected for an interview will be contacted.
Jun 29, 2020
Full time
Position Title : Manager of Rehabilitation & Transition Services Job Class: MG009
Dept/Program: Rehabilitation & Transition Services Employee Group: Management
Employment Type: Full Time Posting Date: June 29th, 2020
Work Schedule: 37.50 hours weekly as per schedule Posting Type: Open
Waypoint Centre for Mental Health Care is our region's 301-bed specialty mental health hospital. Located on the shores of Georgian Bay in Penetanguishene, the hospital is home to the Waypoint Research Institute and also has the province's only high secure forensic mental health program for clients served by both the mental health and justice systems. We provide an extensive range of both acute and longer term psychiatric inpatient and outpatient services to Simcoe County, Muskoka, part of Dufferin County and the southern portion of Parry Sound. The hospital is recognized for the provision of exceptional care to those most needing mental health services and for its contributions to the understanding of mental illness. For additional information about Waypoint, including program descriptions, please visit our website at http://www.waypointcentre.ca/
Key Accountabilities:
Provides clinical leadership and direction for inpatient and community teams working within the hospital catchment area, promoting quality client care practices focused on recovery and the achievement of positive outcomes; evaluating practice and services, researching and promoting the utilization of best clinical practices and acting as a resource and mentor to support the client’s experience; as well as identifying and managing risk and emergency situations.
Promotes and implements Continuous Quality Improvement and psychosocial rehabilitation principles and practices in managing the service; and promotes and participates in clinical research activities.
Coordinates and manages staff allocations ensuring optimum utilization of resources based on monitoring and interpreting workload measurement, utilisation of LOCUS, OCAN data and other established practices.
Ensures effective delivery of services of the Homes for Special Care (HSC) program by implementing a referral process; addressing residents' needs; ensuring Homes meet legislative and guideline requirements; providing consultation and support to the Homes and relevant “fee for service” providers’, providing funding and licensing recommendations to the MOH and processing of invoices for payment to suppliers.
Promotes positive work environments by role modeling professional behaviour, promoting teamwork and interdisciplinary collaboration, addressing workplace conflict and effectively managing change initiatives.
Engages in recruitment and retention activities including managing performance against performance expectations, conducting performance reviews including the development of learning plans; authorizing attendance records, implementing Hospital Attendance Support Program, and attending Rehabilitation meetings.
Promotes positive labour relations: responding to complaints/grievances, investigating, evaluating and reporting on client complaints/incidents, identifying/resolving such issues; supporting staff during investigative process.
Manages overall program budgets, including Salaries and Benefits as well as Direct Operating Expenditures.
Qualifications/Requirements:
Bachelor/University Degree in a related field such as health sciences or mental health; a Master’s degree in a related field would be an asset
Membership in a healthcare regulatory college or equivalent workplace experience
Additional training and/or education in leadership is also considered an asset
Seven to ten years’ experience working in a health care environment in a patient care role with additional experience working in a leadership capacity within a unionized setting
Experience within the mental health field and specifically with rehabilitation and vocational/educational theory, processes and practices, with a focus on the organization, integration and delivery of rehabilitation and vocational/educational services in both institutional and community-based settings is preferred.
Experience with program evaluation and new program planning and implementation.
Relevant experience with identifying and managing risk and emergency situations.
Current knowledge of and experience with budget management, business case preparation, and developing teams.
Proven computer software experience with proficiency in Microsoft Office Suite.
Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results.
Demonstrated leadership, conflict resolution, interpersonal with strong analytical skills
Proven written and verbal communication skills, including presentation skills.
Proven ability to adapt readily to change with strong organizational and planning skills.
Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
Preference for proficiency in French/English language.
How do I apply?
Waypoint employees apply through the Employee Self-Service portal at https://employees.waypointcentre.ca and external applicants apply to www.waypointcentre.ca/careers by close of business (5:00 pm) on July 13th, 2020 quoting Job ID WC20-181. Attach your cover letter and resume detailing why you are interested in this opportunity and how you meet the qualifications and key accountabilities specified.
We are committed to fostering an inclusive, accessible work environment, where all employees feel valued and respected. Waypoint offers accommodation for applicants with disabilities as part of our recruitment process. If you are contacted to arrange an interview or testing, please advise us if you require an accommodation.
For planning purposes, please be advised that final screening of all applicants will be completed by July 30th, 2020. All applicants are thanked for their interest in this position, however, due to high volumes only those selected for an interview will be contacted.
JOB POSTING - LHIN 018/20 - PATIENT SERVICES MANAGER - Full-time Management (Non Union) - Erie St. Clair Region (Chatham-Kent, Sarnia-Lambton or Windsor-Essex Sites)
Background:
The Erie St. Clair Local Health Integration Networks (LHIN) is responsible for overseeing the delivery of home care services in the region.
The Erie St. Clair LHIN has a need for a Patient Services Manager as described below. The Erie St. Clair LHIN is committed to providing healthcare in a manner that supports patient and family centered care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands expectations around the quality and safety frameworks and participates in quality initiatives, gathering and analyzing information as required with a focus on the Heath Quality Ontario’s 6 quality dimensions. This position also requires a high degree of attention to detail and excellent time management skills. Preference will be given to candidates who are proficient in both official languages. The position may be located at any three of our sites (Chatham, Sarnia or Windsor) within the ESC LHIN and will be supporting home and community care deliverables in collaboration with our hospital partners. The Patient Services Manager may be required to work virtually and in office based on the needs of the organization. Travel is required between the sites of the ESC LHIN.
LHIN 018/20 Patient Services Manager
STARTING DATE: As soon as possible
POSITION STATUS: Permanent Full-Time
HOURS OF WORK: 37.5 hours per week (Flexible hours)
SALARY RANGE: Commensurate with qualifications and experience
GENERAL ACCOUNTABILITY
Reporting to the Director, Home and Community Care, the Patient Services Manager is responsible for the quality of patient services carried out through the supervision of care coordinators, planning and implementation of organizational initiatives, supporting quality improvement measures and promoting a focus on patient centered care. Other areas of responsibility include staff development and mentorship, program development and leadership, and ensuring effective and consistent application of policies and procedures in all of the three site locations. The Patient Services Manager will represent the ESC LHIN at various committees, meetings and events; will foster and develop relationships to promote the ESC LHIN within these communities, nurture intra-agency relationships and integration activities to promote an environment of collaboration, innovation, and the advancement of patient services and organizational endeavors.
NATURE AND SCOPE:
Select, orient, educate, and provide overall supervision and mentorship of assigned Home and Community Care employees including patient service assistants and care coordinators including performance management, coaching, and exercising progressive disciplinary measures when necessary
Ensure staff access and utilization of all available resources to maximize efficiency in the provision of service to patients including information and referral, assessment and linkage/access to community services and residential options
Act as a resource to staff and assist care coordinators in problem solving, ethical dilemmas and dealing with complaints/concerns to facilitate the best possible resolution
Assist staff in change initiatives such as automation, reform measure implementations, and service provider transitions, etc.
Work with colleagues to review and assign appropriate workload and adjust staffing to ensure efficient Home and Community Care operations
Identify key elements for the success of the care coordinators in their job responsibilities and provide education and support in the development of identified core competencies
Promote care coordinator effectiveness by participating in care conferences and other patient focused supports (e.g. LTCH processes, hospital complex discharge rounds, ALC rounds, etc.) supporting all activities related to patient access and flow in collaboration with hospital and community partners.
Foster ongoing development and education of staff, including identifying individual staff learning needs and recommending educational learning paths
Take a proactive approach to promoting positive morale
Utilize conflict resolution techniques when required including crucial conversations.
Escalate appropriate organization or individual issues when required
Implement reform initiatives and support staff while endorsing a flexible approach within the fast paced work environment
Be an effective and active participant in business process analysis and change management initiatives
Promote constructive and collaborative working relationships through professionalism and positive promotion of the LHIN internally and externally
Maintain current knowledge of all relevant legislation
Regularly review management reports for a variety of purposes including assisting in data integrity adherence, resource allocation strategies, case costing analysis, supply and equipment usage, service utilization trending and analysis, and market allocation compliance
Interpret and explain LHIN services and community supports to patients, family members, physicians, and the general public
Contribute to the development and utilization of performance measurement and monitoring systems for areas of responsibility and for the organization
Carry out work in a spirit of collaboration and harmony with all staff and management group, respecting the unique role of each position and creating opportunities for effective interface between functional entities
Interpretation and application of the ONA and CUPE collective agreement
Health and Safety responsibilities as set out in Occupational Health and Safety Framework Policy
On-call duties related to area of responsibility
Travel may be required between the three sites of the Erie St. Clair LHIN
Other duties as assigned
QUALIFICATIONS:
Graduate of an accredited university with a degree in nursing, health care, business, or other related field
Master’s Degree an asset
A minimum of 2 years managerial experience with demonstrated ability in effective leadership and use of interpersonal skills
Possess strong critical thinking skills with a positive solution focus
Experience in a unionized healthcare and community care environment is an asset
Current certification as a regulated health professional in Ontario is an asset
Training and/or certification in Lean Six Sigma and project management would be considered beneficial
Excellent listening skills and an adaptive style of managing
Excellent written and oral communication skills. Proficiency in French language is an asset
Must be able to manage virtual teams
Must have demonstrated competency in the use of computer software systems particularly the use of Microsoft Office suite and digital health care systems
To Apply:
Please submit your cover letter and resume no later than 4:30 PM, June 29, 2020 TO: Resume@lhins.on.ca
Please include the reference “LHIN 018/20 Patient Services Manager” and indicate your preferred site in your e-mail subject line.
By submitting an application, applicants are consenting to the sharing of their personal information with individuals from the ESC LHIN who are participating in the selection process.
The Erie St. Clair LHIN is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.
Jun 19, 2020
Full time
JOB POSTING - LHIN 018/20 - PATIENT SERVICES MANAGER - Full-time Management (Non Union) - Erie St. Clair Region (Chatham-Kent, Sarnia-Lambton or Windsor-Essex Sites)
Background:
The Erie St. Clair Local Health Integration Networks (LHIN) is responsible for overseeing the delivery of home care services in the region.
The Erie St. Clair LHIN has a need for a Patient Services Manager as described below. The Erie St. Clair LHIN is committed to providing healthcare in a manner that supports patient and family centered care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands expectations around the quality and safety frameworks and participates in quality initiatives, gathering and analyzing information as required with a focus on the Heath Quality Ontario’s 6 quality dimensions. This position also requires a high degree of attention to detail and excellent time management skills. Preference will be given to candidates who are proficient in both official languages. The position may be located at any three of our sites (Chatham, Sarnia or Windsor) within the ESC LHIN and will be supporting home and community care deliverables in collaboration with our hospital partners. The Patient Services Manager may be required to work virtually and in office based on the needs of the organization. Travel is required between the sites of the ESC LHIN.
LHIN 018/20 Patient Services Manager
STARTING DATE: As soon as possible
POSITION STATUS: Permanent Full-Time
HOURS OF WORK: 37.5 hours per week (Flexible hours)
SALARY RANGE: Commensurate with qualifications and experience
GENERAL ACCOUNTABILITY
Reporting to the Director, Home and Community Care, the Patient Services Manager is responsible for the quality of patient services carried out through the supervision of care coordinators, planning and implementation of organizational initiatives, supporting quality improvement measures and promoting a focus on patient centered care. Other areas of responsibility include staff development and mentorship, program development and leadership, and ensuring effective and consistent application of policies and procedures in all of the three site locations. The Patient Services Manager will represent the ESC LHIN at various committees, meetings and events; will foster and develop relationships to promote the ESC LHIN within these communities, nurture intra-agency relationships and integration activities to promote an environment of collaboration, innovation, and the advancement of patient services and organizational endeavors.
NATURE AND SCOPE:
Select, orient, educate, and provide overall supervision and mentorship of assigned Home and Community Care employees including patient service assistants and care coordinators including performance management, coaching, and exercising progressive disciplinary measures when necessary
Ensure staff access and utilization of all available resources to maximize efficiency in the provision of service to patients including information and referral, assessment and linkage/access to community services and residential options
Act as a resource to staff and assist care coordinators in problem solving, ethical dilemmas and dealing with complaints/concerns to facilitate the best possible resolution
Assist staff in change initiatives such as automation, reform measure implementations, and service provider transitions, etc.
Work with colleagues to review and assign appropriate workload and adjust staffing to ensure efficient Home and Community Care operations
Identify key elements for the success of the care coordinators in their job responsibilities and provide education and support in the development of identified core competencies
Promote care coordinator effectiveness by participating in care conferences and other patient focused supports (e.g. LTCH processes, hospital complex discharge rounds, ALC rounds, etc.) supporting all activities related to patient access and flow in collaboration with hospital and community partners.
Foster ongoing development and education of staff, including identifying individual staff learning needs and recommending educational learning paths
Take a proactive approach to promoting positive morale
Utilize conflict resolution techniques when required including crucial conversations.
Escalate appropriate organization or individual issues when required
Implement reform initiatives and support staff while endorsing a flexible approach within the fast paced work environment
Be an effective and active participant in business process analysis and change management initiatives
Promote constructive and collaborative working relationships through professionalism and positive promotion of the LHIN internally and externally
Maintain current knowledge of all relevant legislation
Regularly review management reports for a variety of purposes including assisting in data integrity adherence, resource allocation strategies, case costing analysis, supply and equipment usage, service utilization trending and analysis, and market allocation compliance
Interpret and explain LHIN services and community supports to patients, family members, physicians, and the general public
Contribute to the development and utilization of performance measurement and monitoring systems for areas of responsibility and for the organization
Carry out work in a spirit of collaboration and harmony with all staff and management group, respecting the unique role of each position and creating opportunities for effective interface between functional entities
Interpretation and application of the ONA and CUPE collective agreement
Health and Safety responsibilities as set out in Occupational Health and Safety Framework Policy
On-call duties related to area of responsibility
Travel may be required between the three sites of the Erie St. Clair LHIN
Other duties as assigned
QUALIFICATIONS:
Graduate of an accredited university with a degree in nursing, health care, business, or other related field
Master’s Degree an asset
A minimum of 2 years managerial experience with demonstrated ability in effective leadership and use of interpersonal skills
Possess strong critical thinking skills with a positive solution focus
Experience in a unionized healthcare and community care environment is an asset
Current certification as a regulated health professional in Ontario is an asset
Training and/or certification in Lean Six Sigma and project management would be considered beneficial
Excellent listening skills and an adaptive style of managing
Excellent written and oral communication skills. Proficiency in French language is an asset
Must be able to manage virtual teams
Must have demonstrated competency in the use of computer software systems particularly the use of Microsoft Office suite and digital health care systems
To Apply:
Please submit your cover letter and resume no later than 4:30 PM, June 29, 2020 TO: Resume@lhins.on.ca
Please include the reference “LHIN 018/20 Patient Services Manager” and indicate your preferred site in your e-mail subject line.
By submitting an application, applicants are consenting to the sharing of their personal information with individuals from the ESC LHIN who are participating in the selection process.
The Erie St. Clair LHIN is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.
Hamilton Family Health Team
Business Manager
The Hamilton Family Health Team (HFHT) is the largest Health Team in the province. There are 166 family doctors and over 250 other health care workers in the Hamilton Family Health Team which serves more than 250,000 people across the City of Hamilton. In addition to providing one-on-one care, the Hamilton Family Health Team offers many group-based health programs, working with many other organizations in the City of Hamilton to provide care. Hamilton FHT provides comprehensive primary health care through interprofessional teams comprising Family Physicians, Psychiatrists, Registered Nurses, Nurse Practitioners, Social Workers, Pharmacists, Dietitians and Physiotherapists. HFHT has an annual operating budget of $25M, has a total staffing complement of 300 and provides services on 90 sites across the City of Hamilton.
Reporting to the Executive Director and being a key member of the Senior Leadership Team, the Business Manager is responsible for the delivery of business planning, financial controllership, contract administration and procurement and manages finance and payroll staff. The Business Manager leads the development of short and long-range strategic business planning; exercises financial controllership by developing, implementing and maintaining financial procedures and standards; manages procurement, of goods and services, contracts and leases; acts as the primary contact for financial management/performance measurement and reporting with the Ministry of Health, Family Practices and Community Partners. As a member of the senior leadership team, the Business Manager participates in the planning, administration and operation of the HFHT and works in partnership with strategic partners across the healthcare community and be the advocate. The Business Manager is also a champion and resource for special projects and programs that will achieve the organization’s vision of “A Healthier Hamilton”.
As a motivational and inclusive leader, the Business Manager will participate in and add value to a cohesive and unified leadership team across the HFHT and bring highly visible leadership credentials and exceptional communication and relationship building skills to the role. As a financial controller and business strategist, the Business Manager will ensure the most effective and efficient utilization of resources and the development and implementation of a sound financial management plan, which balances service delivery and funding requirements. The Business Manager will have a post-secondary education in business or finance or a combination of related educational and business and financial management experience and preferably hold a professional designation (e.g. CA, CPA, CMA). Work experience within an integrated healthcare delivery model or primary care environment is an asset but not essential. Above all, the Business Manager will be an individual who has a passion for HFHT’s mission to provide excellent, comprehensive and collaborative primary health care.
To express your interest in this exciting leadership position please contact Tony Woolgar, Senior Partner and Head of National Healthcare Leadership Practice at 416 902 2974 or forward your resume, in complete confidence, to tony.woolgar@lesp.ca . The closing date is June 22, 2020.
Legacy Executive Search Partners
3080 Yonge Street, Suite 6060 Toronto, Ontario, M4N 3N1
Jun 05, 2020
Full time
Hamilton Family Health Team
Business Manager
The Hamilton Family Health Team (HFHT) is the largest Health Team in the province. There are 166 family doctors and over 250 other health care workers in the Hamilton Family Health Team which serves more than 250,000 people across the City of Hamilton. In addition to providing one-on-one care, the Hamilton Family Health Team offers many group-based health programs, working with many other organizations in the City of Hamilton to provide care. Hamilton FHT provides comprehensive primary health care through interprofessional teams comprising Family Physicians, Psychiatrists, Registered Nurses, Nurse Practitioners, Social Workers, Pharmacists, Dietitians and Physiotherapists. HFHT has an annual operating budget of $25M, has a total staffing complement of 300 and provides services on 90 sites across the City of Hamilton.
Reporting to the Executive Director and being a key member of the Senior Leadership Team, the Business Manager is responsible for the delivery of business planning, financial controllership, contract administration and procurement and manages finance and payroll staff. The Business Manager leads the development of short and long-range strategic business planning; exercises financial controllership by developing, implementing and maintaining financial procedures and standards; manages procurement, of goods and services, contracts and leases; acts as the primary contact for financial management/performance measurement and reporting with the Ministry of Health, Family Practices and Community Partners. As a member of the senior leadership team, the Business Manager participates in the planning, administration and operation of the HFHT and works in partnership with strategic partners across the healthcare community and be the advocate. The Business Manager is also a champion and resource for special projects and programs that will achieve the organization’s vision of “A Healthier Hamilton”.
As a motivational and inclusive leader, the Business Manager will participate in and add value to a cohesive and unified leadership team across the HFHT and bring highly visible leadership credentials and exceptional communication and relationship building skills to the role. As a financial controller and business strategist, the Business Manager will ensure the most effective and efficient utilization of resources and the development and implementation of a sound financial management plan, which balances service delivery and funding requirements. The Business Manager will have a post-secondary education in business or finance or a combination of related educational and business and financial management experience and preferably hold a professional designation (e.g. CA, CPA, CMA). Work experience within an integrated healthcare delivery model or primary care environment is an asset but not essential. Above all, the Business Manager will be an individual who has a passion for HFHT’s mission to provide excellent, comprehensive and collaborative primary health care.
To express your interest in this exciting leadership position please contact Tony Woolgar, Senior Partner and Head of National Healthcare Leadership Practice at 416 902 2974 or forward your resume, in complete confidence, to tony.woolgar@lesp.ca . The closing date is June 22, 2020.
Legacy Executive Search Partners
3080 Yonge Street, Suite 6060 Toronto, Ontario, M4N 3N1
JOB POSTING - HR:ADM: 2020:02 (NON-UNION)
ONE KIDS PLACE – Children’s Treatment Centre (Centre) located in the Districts of Muskoka, Nipissing and Parry Sound, offers community-based rehabilitation and support services with a wide range of programs to children and youth with physical, communicative and developmental needs. Screening, assessments, consultations and intervention services are provided as part of a inter-disciplinary team approach grounded in a family centered philosophy.
POSITION: Client Service Leader (CSL)
CONTRACT TERM: 2 Years with renewal opportunity
LOCATION: Parry Sound
E FFECTIVE: A.S.A.P.
POSITION SUMMARY: Reporting to the Director of Client Services, the CSL is an engaged and resourceful values-based leader who will develop internal and external relationships in support of the Centre’s strategic and operational priorities. The CSL will apply developed management competencies and strong leadership capabilities. Being community minded, the CSL will provide leadership to staff in all locations and work collaboratively with the full leadership team to create and promote an inclusive workplace culture, championing a participatory decision-making approach, supporting each other in the delivery of rehab services, resulting in the most positive outcomes for the children, youth, and families who receive our services.
The Opportunity:
The Centre is currently looking to fill the position of CSL to complement the Leadership Team in leading the organization to achieve growth and success while focusing on service excellence to our children, youth, and families in the districts that we serve.
We are looking for a highly skilled individual, who is energetic and compassionate, and who can develop, manage, and promote the Centre’s rehabilitation programs that will deliver the best outcomes for our families. Consistent with the Mission/Vision/Values of the Centre, the right person will demonstrate strong leadership in areas of program development and CQI; staff coaching and engagement; fiscal and legislative compliance; performance measurement and reporting; strategically and operationally aligned performance management; is able to foster collaborative relationships both internally and externally, while applying their acumen in the development of partnerships to support the success of the Centre.
This CSL is an overall team player that recognizes the contributions from all aspects of the organization being paramount for the success of our stakeholders. They also understand that, ‘who you are being is equally as important as to what you are doing”.
This is an excellent opportunity for an experienced manager who understands the importance of leadership, knows how to develop strong and engaging relationships across multiple stakeholders including staff and peers in order to achieve desired results, and is willing to explore and participate in new alternatives to service delivery to innovate, contribute to best practice, build value and make a difference.
Key Areas of Responsibility:
Working as part of the CSL Team (CSLT), you will work together to ensure effective and efficient programming is delivered in a timely manner respecting budgetary parameters, established policies, industry and discipline specific best practices and evidence such as clinical outcomes, client & family satisfaction and experience data
Collaborate across the Centre to develop and review annual service delivery budgets for services and staffing
Participate in the development of existing programs and new innovative business service models via CQI, performance measurement and evaluation, evidenced-based program / business development approaches
Review, analyze and communicate on relevant monthly variances and performance data
Review, analyze and inform on organizational/service delivery needs, workflows and efficiencies and recommend solutions to support most effective & efficient business functions
Strong analytical skills including the ability to analyze and interpret qualitative and quantitative data for decision making
Coaching and staff engagement
Demonstrate our core values in all undertakings
Clinical Services
Provides program and service specific leadership and direction for the development and provision of quality services for children, youth and families;
Ensures that standards/benchmarks and performance indicators are being met by staff members and will interpret the data used for evaluating the quality of assessments and clinical interventions;
Clinical best practices - Implements policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the Centre
Regulatory & Legislative Compliance - Ensures that program specific services are consistent with the provisions of the Child and Family Services Act, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standards
Assigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targets
Demonstrates knowledge of continuous quality improvement principles with excellent project management skills
Ensures compliance with service documentation and reporting procedures
Participates in the development of the Centre’s annual service delivery operating plan, as well as tracking and reporting on progress throughout the year
Ensures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the Centre
Community Networking
Within in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planning
Participates on assigned District, Regional and Provincial Committees/Workgroups as required
Leadership/Management
Coaches, develops and supervises staff. Completes strategically & operationally aligned performance reviews of designated staff
Demonstrate understanding and commitment to staff and client safety and participates in all required education
Works closely with the Human Resources Department to make recommendations to the Executive Director regarding the hiring and/or termination of departmental staff
Demonstrates knowledge of and ability to apply relevant legislation (e.g., Child and Family Services Act, Human Rights, Health and Safety, PHIPA, etc.)
Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position.
Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre.
The preceding described duties are representative and should not be construed as all-inclusive.
Relationships
Internal
Reports to the Director of Client Services and works closely with all staff to meet service-related objectives
External
Community stakeholders, volunteers, government departments, consultants, funders, site, community and systems partners
Qualifications – Skills and Knowledge
Minimum of 3 plus years of progressive management experience
Master's degree, Health or Human Sciences or related field
Evidence of continuous learning and professional development
Demonstrated knowledge of performance measurement and reporting, CQI, business and process analysis, evidenced-based care and evidenced-based leadership principles and practices
Experience working within a Health Care setting and a Not-for Profit environment
Ability to coach, develop and supervise staff within a unionized workplace, and who are regulated by their respective licensing college of practice;
Excellent planning and organizational skills and flexible to adjust to changing priorities
Resourceful and independent with the ability to bring leadership within a collaborative team-oriented environment
Computer literacy with MS Office Suite, and Clinical Data platforms (i.e. CRISP)
Proven track record providing high level customer service
Excellent interpersonal, oral and written communication skills
Travel required, so a valid driver’s licence and proof of insurance is required
Knowledge of the districts of Nipissing and particularly Muskoka, Parry Sound would be an asset
Fluent in both official languages would be an asset
COMPENSATION: Excellent salary and benefits package
CLOSING DATE: Friday, June 30, 2020 at 12:00 noon
For an opportunity to be part of our exciting future please send your resume attention to:
Lise Ellis, Director of Human Resources/Corporate Services
One Kids Place, 400 McKeown Avenue, North Bay ON P1B 0B2
E-mail: lisee@onekidsplace.ca
www.onekidsplace.ca
One Kids Place Children’s Treatment Centre is committed to an inclusive and accessible environment. Please use the above email to let us know if you require any accommodation during the recruitment process.
We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed. La version française de cette annonce est disponible sur demande.
Jun 01, 2020
Full time
JOB POSTING - HR:ADM: 2020:02 (NON-UNION)
ONE KIDS PLACE – Children’s Treatment Centre (Centre) located in the Districts of Muskoka, Nipissing and Parry Sound, offers community-based rehabilitation and support services with a wide range of programs to children and youth with physical, communicative and developmental needs. Screening, assessments, consultations and intervention services are provided as part of a inter-disciplinary team approach grounded in a family centered philosophy.
POSITION: Client Service Leader (CSL)
CONTRACT TERM: 2 Years with renewal opportunity
LOCATION: Parry Sound
E FFECTIVE: A.S.A.P.
POSITION SUMMARY: Reporting to the Director of Client Services, the CSL is an engaged and resourceful values-based leader who will develop internal and external relationships in support of the Centre’s strategic and operational priorities. The CSL will apply developed management competencies and strong leadership capabilities. Being community minded, the CSL will provide leadership to staff in all locations and work collaboratively with the full leadership team to create and promote an inclusive workplace culture, championing a participatory decision-making approach, supporting each other in the delivery of rehab services, resulting in the most positive outcomes for the children, youth, and families who receive our services.
The Opportunity:
The Centre is currently looking to fill the position of CSL to complement the Leadership Team in leading the organization to achieve growth and success while focusing on service excellence to our children, youth, and families in the districts that we serve.
We are looking for a highly skilled individual, who is energetic and compassionate, and who can develop, manage, and promote the Centre’s rehabilitation programs that will deliver the best outcomes for our families. Consistent with the Mission/Vision/Values of the Centre, the right person will demonstrate strong leadership in areas of program development and CQI; staff coaching and engagement; fiscal and legislative compliance; performance measurement and reporting; strategically and operationally aligned performance management; is able to foster collaborative relationships both internally and externally, while applying their acumen in the development of partnerships to support the success of the Centre.
This CSL is an overall team player that recognizes the contributions from all aspects of the organization being paramount for the success of our stakeholders. They also understand that, ‘who you are being is equally as important as to what you are doing”.
This is an excellent opportunity for an experienced manager who understands the importance of leadership, knows how to develop strong and engaging relationships across multiple stakeholders including staff and peers in order to achieve desired results, and is willing to explore and participate in new alternatives to service delivery to innovate, contribute to best practice, build value and make a difference.
Key Areas of Responsibility:
Working as part of the CSL Team (CSLT), you will work together to ensure effective and efficient programming is delivered in a timely manner respecting budgetary parameters, established policies, industry and discipline specific best practices and evidence such as clinical outcomes, client & family satisfaction and experience data
Collaborate across the Centre to develop and review annual service delivery budgets for services and staffing
Participate in the development of existing programs and new innovative business service models via CQI, performance measurement and evaluation, evidenced-based program / business development approaches
Review, analyze and communicate on relevant monthly variances and performance data
Review, analyze and inform on organizational/service delivery needs, workflows and efficiencies and recommend solutions to support most effective & efficient business functions
Strong analytical skills including the ability to analyze and interpret qualitative and quantitative data for decision making
Coaching and staff engagement
Demonstrate our core values in all undertakings
Clinical Services
Provides program and service specific leadership and direction for the development and provision of quality services for children, youth and families;
Ensures that standards/benchmarks and performance indicators are being met by staff members and will interpret the data used for evaluating the quality of assessments and clinical interventions;
Clinical best practices - Implements policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the Centre
Regulatory & Legislative Compliance - Ensures that program specific services are consistent with the provisions of the Child and Family Services Act, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standards
Assigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targets
Demonstrates knowledge of continuous quality improvement principles with excellent project management skills
Ensures compliance with service documentation and reporting procedures
Participates in the development of the Centre’s annual service delivery operating plan, as well as tracking and reporting on progress throughout the year
Ensures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the Centre
Community Networking
Within in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planning
Participates on assigned District, Regional and Provincial Committees/Workgroups as required
Leadership/Management
Coaches, develops and supervises staff. Completes strategically & operationally aligned performance reviews of designated staff
Demonstrate understanding and commitment to staff and client safety and participates in all required education
Works closely with the Human Resources Department to make recommendations to the Executive Director regarding the hiring and/or termination of departmental staff
Demonstrates knowledge of and ability to apply relevant legislation (e.g., Child and Family Services Act, Human Rights, Health and Safety, PHIPA, etc.)
Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position.
Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre.
The preceding described duties are representative and should not be construed as all-inclusive.
Relationships
Internal
Reports to the Director of Client Services and works closely with all staff to meet service-related objectives
External
Community stakeholders, volunteers, government departments, consultants, funders, site, community and systems partners
Qualifications – Skills and Knowledge
Minimum of 3 plus years of progressive management experience
Master's degree, Health or Human Sciences or related field
Evidence of continuous learning and professional development
Demonstrated knowledge of performance measurement and reporting, CQI, business and process analysis, evidenced-based care and evidenced-based leadership principles and practices
Experience working within a Health Care setting and a Not-for Profit environment
Ability to coach, develop and supervise staff within a unionized workplace, and who are regulated by their respective licensing college of practice;
Excellent planning and organizational skills and flexible to adjust to changing priorities
Resourceful and independent with the ability to bring leadership within a collaborative team-oriented environment
Computer literacy with MS Office Suite, and Clinical Data platforms (i.e. CRISP)
Proven track record providing high level customer service
Excellent interpersonal, oral and written communication skills
Travel required, so a valid driver’s licence and proof of insurance is required
Knowledge of the districts of Nipissing and particularly Muskoka, Parry Sound would be an asset
Fluent in both official languages would be an asset
COMPENSATION: Excellent salary and benefits package
CLOSING DATE: Friday, June 30, 2020 at 12:00 noon
For an opportunity to be part of our exciting future please send your resume attention to:
Lise Ellis, Director of Human Resources/Corporate Services
One Kids Place, 400 McKeown Avenue, North Bay ON P1B 0B2
E-mail: lisee@onekidsplace.ca
www.onekidsplace.ca
One Kids Place Children’s Treatment Centre is committed to an inclusive and accessible environment. Please use the above email to let us know if you require any accommodation during the recruitment process.
We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed. La version française de cette annonce est disponible sur demande.
Manager – Integrated Mental Health and Substance Use
Full-Time, Regular Position and i ncludes Health Benefits and HOOPP
Michael Garron Hospital and South Riverdale Community Health Centre are pleased to post for the position of Manager – Integrated Mental Health and Substance Use. This exciting and collaborative new role is cross appointed to Michael Garron Hospital and South Riverdale Community Health Centre, with the purpose to enhance collaboration in order to create a seamless system for clients and community.
Position Overview:
The Manager – Integrated Mental Health and Substance Use is responsible for ensuring services are delivered in accordance with the strategic aims of both MGH and SRCHC, by taking the lead role in supporting the following integrated programs:
MGH – Community Mental Health Programs – COMPASS, REACH, Community, School and Family Outreach Program;
MGH – Withdrawal Management Centre;
SRCHC – Consumption and Treatment Services – KeepSix & Moss Park; and,
SRCHC – COUNTERfit Harm Reduction & Hep C Program
Reporting to the Director – Mental Health and Substance Use, the successful candidate will ensure high-quality services and excellent customer service that meets the needs of service users by working in collaboration with leaders and other departments providing client and family centered care, encouraging people, ensuring value, and inspiring innovation. The Manager will consistently use best practices in leadership, business management innovation, planning and goal setting, process enhancement and standardization, project and change management, team development and performance, communication and problem solving. Ensuring optimal and accountable performance of the service areas, this position will manage 23 direct reports and a budget of $9.8 million, with overall accountability for 5 sites serving the community. The Manager will share responsibility with MGH practice leaders and SRCHC’s Director, Quality, Accountability and Evaluation in ensuring a quality practice setting, based on evidence-supported clinical practice standards that inspire staff to achieve service excellence reflected by high levels of client satisfaction within a culture of safety and learning.
This position will be required to be available for on call work at Michael Garron Hospital, 24/7, one week at a time, 4-5 weeks throughout the year.
Qualifications:
Masters’ level degree from a recognized university or a combination of an undergraduate degree e.g. Social Services, Public Health, Nursing or Human Services, with management experience
Regulated health professional in good standing with relevant College, if applicable
Minimum of five (5) years recent related clinical experience within community mental health and substance use, with at least five years management and staff supervision experience within a community setting is required
Experience and capacity to manage change and lead by example
Experience in community-based interdisciplinary programs that include elements of health promotion, clinical care and outreach
Strong program planning experience
Demonstrated excellent skills in collaboration, networking, relationship building and community engagement required
Sound knowledge of community services and key stakeholder groups in the community, mental health and addictions sector required
Proven ability to engage staff in client focused, evidence based high quality client care required
Strong leadership skills including demonstrated effectiveness with designing, planning, managing projects and change management required
Demonstrated business acumen required
Sound knowledge of risk management and best practice related to client and staff safety and continuous quality improvement required
Demonstrated superior problem solving, analytical and critical thinking skills required
Demonstrated ability to forecast, plan and monitor the operating and capital equipment budget for areas of responsibility required
Demonstrated broad knowledge of client care population service challenges and program/service research required
Sound labour and employee relations skills - experience in a unionized environment preferred
Excellent oral and written communication skills required
Demonstrated knowledge of organizational structures and functions preferred
Demonstrated embodiment of MGH and SRCHC core values; proven ability to work effectively as a team member
Advocate for client, staff and the advancement of professional practice
Knowledge of recruitment, scheduling and staffing principles required
Demonstrated ability to work collaboratively with others to maintain a healthy workplace environment required
Working knowledge of clinical/administrative computer software, including MS office, scheduling, etc. required
Good work and attendance record required
Police clearance documentation will be required for employment
The deadline for applicants is June 23, 2020 at 5:00 p.m.
Please mail in your cover letter and resume in confidence to:
The Hiring Committee
Manager – Integrated Mental Health and Substance Use
South Riverdale Community Health Centre
955 Queen Street East
Toronto, ON M4M 3P3
Or by email to: humanresources@srchc.com
Please enter “Manager – Integrated Mental Health and Substance Use” in the subject line of your email.
No faxes, phone calls, or requests to meet please.
This is a non-bargaining unit position.
SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.
SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.
May 26, 2020
Full time
Manager – Integrated Mental Health and Substance Use
Full-Time, Regular Position and i ncludes Health Benefits and HOOPP
Michael Garron Hospital and South Riverdale Community Health Centre are pleased to post for the position of Manager – Integrated Mental Health and Substance Use. This exciting and collaborative new role is cross appointed to Michael Garron Hospital and South Riverdale Community Health Centre, with the purpose to enhance collaboration in order to create a seamless system for clients and community.
Position Overview:
The Manager – Integrated Mental Health and Substance Use is responsible for ensuring services are delivered in accordance with the strategic aims of both MGH and SRCHC, by taking the lead role in supporting the following integrated programs:
MGH – Community Mental Health Programs – COMPASS, REACH, Community, School and Family Outreach Program;
MGH – Withdrawal Management Centre;
SRCHC – Consumption and Treatment Services – KeepSix & Moss Park; and,
SRCHC – COUNTERfit Harm Reduction & Hep C Program
Reporting to the Director – Mental Health and Substance Use, the successful candidate will ensure high-quality services and excellent customer service that meets the needs of service users by working in collaboration with leaders and other departments providing client and family centered care, encouraging people, ensuring value, and inspiring innovation. The Manager will consistently use best practices in leadership, business management innovation, planning and goal setting, process enhancement and standardization, project and change management, team development and performance, communication and problem solving. Ensuring optimal and accountable performance of the service areas, this position will manage 23 direct reports and a budget of $9.8 million, with overall accountability for 5 sites serving the community. The Manager will share responsibility with MGH practice leaders and SRCHC’s Director, Quality, Accountability and Evaluation in ensuring a quality practice setting, based on evidence-supported clinical practice standards that inspire staff to achieve service excellence reflected by high levels of client satisfaction within a culture of safety and learning.
This position will be required to be available for on call work at Michael Garron Hospital, 24/7, one week at a time, 4-5 weeks throughout the year.
Qualifications:
Masters’ level degree from a recognized university or a combination of an undergraduate degree e.g. Social Services, Public Health, Nursing or Human Services, with management experience
Regulated health professional in good standing with relevant College, if applicable
Minimum of five (5) years recent related clinical experience within community mental health and substance use, with at least five years management and staff supervision experience within a community setting is required
Experience and capacity to manage change and lead by example
Experience in community-based interdisciplinary programs that include elements of health promotion, clinical care and outreach
Strong program planning experience
Demonstrated excellent skills in collaboration, networking, relationship building and community engagement required
Sound knowledge of community services and key stakeholder groups in the community, mental health and addictions sector required
Proven ability to engage staff in client focused, evidence based high quality client care required
Strong leadership skills including demonstrated effectiveness with designing, planning, managing projects and change management required
Demonstrated business acumen required
Sound knowledge of risk management and best practice related to client and staff safety and continuous quality improvement required
Demonstrated superior problem solving, analytical and critical thinking skills required
Demonstrated ability to forecast, plan and monitor the operating and capital equipment budget for areas of responsibility required
Demonstrated broad knowledge of client care population service challenges and program/service research required
Sound labour and employee relations skills - experience in a unionized environment preferred
Excellent oral and written communication skills required
Demonstrated knowledge of organizational structures and functions preferred
Demonstrated embodiment of MGH and SRCHC core values; proven ability to work effectively as a team member
Advocate for client, staff and the advancement of professional practice
Knowledge of recruitment, scheduling and staffing principles required
Demonstrated ability to work collaboratively with others to maintain a healthy workplace environment required
Working knowledge of clinical/administrative computer software, including MS office, scheduling, etc. required
Good work and attendance record required
Police clearance documentation will be required for employment
The deadline for applicants is June 23, 2020 at 5:00 p.m.
Please mail in your cover letter and resume in confidence to:
The Hiring Committee
Manager – Integrated Mental Health and Substance Use
South Riverdale Community Health Centre
955 Queen Street East
Toronto, ON M4M 3P3
Or by email to: humanresources@srchc.com
Please enter “Manager – Integrated Mental Health and Substance Use” in the subject line of your email.
No faxes, phone calls, or requests to meet please.
This is a non-bargaining unit position.
SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.
SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.
