8 Manager jobs

Position Title: Manager of Privacy and Access Job Class:  Under Review Department: Quality & Professional Practice Employee Group: Management Employment Type : Full Time Posting Date: June 17, 2019 Work Schedule: 37.50 hours weekly as per schedule                      Posting Type: Open   As a Catholic hospital, we committed to providing excellence in specialized mental health and addictions services grounded in research and education and guided by faith-based values. As an inspired organization, we will change lives by leading the advancement and delivery of compassionate care. Located 150 km from Toronto on the shores of Georgian Bay in the town of Penetanguishene, we provide an extensive range of acute and longer-term psychiatric inpatient as well as outpatient services to Simcoe and Dufferin counties, Muskoka/Parry Sound. Our Inpatient care also includes the province’s only maximum secure forensic hospital for clients served by both the mental health and justice systems. Waypoint is proud to be an official University of Toronto teaching hospital and university based research academic centre. We are now searching for a…. Manager of Privacy and Access  The successful candidate will support the development, delivery, management and monitoring of the enterprise-wide privacy and access program at Waypoint to ensure the hospital’s compliance with privacy legislation, privacy obligations established in agreements with partners, its own privacy policies and procedures and privacy best practices. The candidate will function as the Freedom of Information (FOI) Coordinator and privacy subject matter expert working collaboratively with all levels of hospital staff across the hospital as it relates to the collection, use, disclosure, retention and destruction of personal health information, personal information and corporate information.  Key Accountabilities: Providing leadership in the responsible stewardship, safeguarding and management of information in support of improved health care delivery, health system management and maintenance of public trust. Formulating enterprise-wide strategies necessary to influence and embed access and privacy by design into the culture, strategic plans, physical and electronic infrastructure, the electronic health record and business/clinical practice processes throughout the organization in compliance with applicable legislation, standards and in a manner that promotes developing best practices Managing the development, innovation, implementation, evaluation and sustainability of the privacy and access program by developing or contributing to strategies, policies and procedures, standards, education and training for employees and external health care providers and partners, students, volunteers, affiliates, vendors, etc., to support the mandate and objectives of the hospital while managing privacy risk to the organization and supporting the privacy rights of individuals. Providing support to procurement and project management functions to ensure consideration and inclusion of Waypoint privacy obligations and privacy requirements during procurement, contracting and project initiation. Acting as privacy advisor to Waypoint’s Information Management Committee and reporting on privacy to hospital committees, Board of Directors, the Office of the Information and Privacy Commissioner/Ontario (IPC) and other provincial and regional bodies associated with shared system initiatives (i.e. IAR, Connecting Ontario). Supporting the response to privacy access requests, inquiries and complaints in compliance with PHIPA and in collaboration with Waypoint’s health records department, including tracking information on events for program monitoring and reporting purposes. Also supporting processes associated with obtaining consent and ongoing consent management for clients and their substitute decision-makers. Managing the process for receiving, documenting, tracking, containing, investigating, analyzing and resolving privacy incidents and breaches. Supporting the containment and investigation of critical privacy incidents in collaboration with security, human resources, legal and relevant departments involved in events where relevant, formulating incident and breach response recommendations including privacy risk response and supporting risk mitigation activities Managing and supporting privacy risk management and privacy and access program assurance activities to support oversight, monitoring and continuous improvement of the privacy program (i.e. user access audits, privacy reviews, privacy impact assessments) and compliance monitoring activities in coordination with the Hospital’s other compliance and operational assessment functions. Tracking and monitoring privacy risks and supporting privacy risk management decision-making Develop Privacy’s annual budget and operational plan based on identified needs, departmental goals and hospital strategic directions, monitor budget and control allocated expenditures to ensure cost-effectiveness. Qualifications/Requirements: Undergraduate degree in health information management, health policy, health administration or health-related discipline; Canadian privacy certification: e.g. Certified Information Privacy Profession (CIPP/C), Certified Information Privacy Manager (CIMP/C) or equivalent experience; Canadian Health Information Management Association Certification is an asset Three to five years’ experience with privacy or related role within a hospital setting, or health systems perspective; Working knowledge of electronic health records, electronic medical records or other health information systems; Sound understanding of project management and/or change management principles; Demonstrated experience with policy & procedure development, training and educational development and delivery skills; Strong leadership abilities (independent and collaborative); Exceptional interpersonal and communication skills (oral and written) tailored to various audiences (e.g., leadership, governance, IPC, system partners); Excellent organizational and analytical skills, detail-oriented with strong document management skills. A high level of maturity, and discretion; strong interpersonal skills and ability to handle difficult situations with tact, diplomacy and sensitivity; Demonstrated ability to facilitate teamwork, collaboration, and partnership; Understanding and knowledge regarding all relevant regulatory/legislation laws (e.g. PHIPPA, FIPPA); Experience with Research Ethics Boards preferred. Experience in managing and evaluating privacy and access programs preferred; Models and promotes core ethical practices and Waypoint Values and Code of Conduct with both internal and external stakeholders; Preference for proficiency in French/English. Waypoint employees apply through the Employee Self-Service portal at https://employees.waypointcentre.ca and external applicants apply to www.waypointcentre.ca/careers by close of business (5:00 pm) on July 5, 2019 quoting Job ID WC19-136. Attach your cover letter and resume detailing why you are interested in this opportunity and how you meet the qualifications and key accountabilities specified. We are committed to fostering an inclusive, accessible work environment, where all employees feel valued and respected. Waypoint offers accommodation for applicants with disabilities as part of our recruitment process. If you are contacted to arrange an interview please advise us if you require an accommodation. All applicants are thanked for their interest in this position, however, due to high volumes only those selected for an interview will be contacted.

Humber River Hospital is committed to revolutionizing patient care for our diverse community. With the opening of our new facility, North America’s first fully digital hospital, on October 18, 2015, the future is very exciting for our people and programs. And we’re looking for exceptional individuals to join our great team: people who share our passion to deliver compassionate, professional, respectful care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.  We are currently recruiting for a  Manager of Emergency Department (ED ), to join the busiest ED in Ontario providing care to an area of over 800,000 people.  Humber River Hospital’s Emergency Department delivers care to over 110,000 patients annually, providing timely, compassionate emergency treatment to patients and families.   To provide operational leadership and direction in the 7/24/365 delivery, availability, and continuous improvement of interdisciplinary clinical programs and services that provide patient centred care Responsibilities Lead and direct fiscal and human resources required for departmental and program operations Provide operational and clinical processes guidance to staff; manage direct and indirect reports in collaboration with an interdisciplinary teams (e.g. EMS, Emergency, LHIN and community partners, medical staff, regulated health professionals, etc.) Promote and encourage a collaborative staff and patient environment for patient-centred care that adapts to the needs of diverse internal and external communities Oversee staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors (e.g. acuity; knowledge levels; coverage of clinic hours; availability of resources and equipment; environmental/clinical context, etc.) Identify required organizational support services, structures, and resources in collaboration with Clinical Practice Leaders (CPLs) for the safe and efficient operation of the department (e.g. supplies, diagnostics, pharmacy, transportation, technologies, food, etc.); assign resources to deliver safe patient care governed by professionally regulated priorities, standards, and best practices, aligned with professional and program quality standards, and organizational goals and priorities Analyze and resolve issues in the delivery of patient care in collaboration with other units departments (e.g. staffing, redeployment, closures, isolation, infection control, inter-unit issues, etc.); invoke Incident Management System (IMS) for Emergency situations; escalate critical incidents (e.g. harm or death of staff, patients, patient families) to Director for resolution Manage internal and external communications and coach unit staff in customer service methods; resolve patient and family concerns and labour related issues Activities Develop, plan, and implement innovative models and ideas for new areas of practice that support program strategies and enhance quality of patient care delivery, revenue generation, and cost effectiveness (e.g. approaches to reduce length of patient stay) in consultation with the Program Director and community health partners and stakeholders Prepare project proposals, briefing notes, and business cases; conduct feasibility studies to determine project delivery methods and assign staff, equipment, and financial resources Provide guidance and leadership during the development and implementation of organizational and departmental changes Remain current with technical advancements and networks for benchmark comparisons; explore partnerships/business opportunities and best practices (e.g. plastics for surgery, private clinics, developing non-OHIP income models) Location: Wilson Ave Site Requirements Experience leading an Emergency Department within a hospital or large healthcare organization.  Minimum three years management/leadership experience            Demonstrated knowledge of adult education principles Strong relationship building, engagement, and influencing skills                Demonstrated ability to problem solve across programs with tact and diplomacy Membership in Good Standing with the College of Nurses on Ontario

Full Time Salary: Under Review Position Profile : The Manager, Access and Flow is an integral role within the corporate Quality portfolio. Reporting to a Senior Director in the Quality, Performance and Chief Information Office (CIO) Portfolio, the Manager has the mandate to drive and facilitate both department operations and corporate performance improvements with a focus on access and flow as a dimension of patient quality of care.  The Manager will work with all stakeholders to coordinate and facilitate the seamless flow of internal and external patient admissions, transfers, and discharges ensuring “the right patient is placed in the right bed at the right time”, and maximizing the utilization and allocation of patient beds and clinical resources. This will include managing, coordinating, organizing, developing and evaluating operational activities; participating in strategic planning/quality management activities related to resource utilization, discharge planning, and ALC management. The Manage, Access & Flow is accountable for implementing strategies and processes to simplify patient flow as well as identifying and leading action around opportunities for improvement to help the team, site and Unity Health Toronto achieve defined goals. The Manager leads a team of Bed Booking Clerks, Patient Flow Specialists and After-Hours Supervisors, thereby providing the necessary infrastructure to catalyze a culture of continuous improvement, the progress of which is reflected in internally and externally monitored indicators of access and flow tied with provincial accountability and funding agreements. Position Responsibilities: Monitors and supervises daily operations, bed control center, and bed booking/patient flow specialist team members Collaborates daily with all clinical units, communicating and collaborating with patient care and support service leadership/teams to ensure optimized clinical process efficiencies and patient transitions; Analyses data, and assists bed booking/allocation and unit staff in prioritizing/expediting care issues related to patient flow, utilization and staffing; Mediates and encourages patient flow staff in using problem solving techniques to resolve conflict issues; Acts as a resource, facilitator, coach, mentor, and role model for patient flow staff ; Monitors patient flow reports to analyze throughput and hospital wide demand and capacity status. Identifies barriers and recommends changes/improvements; Identifies patient care/safety issues and communicates concerns or complaints to the unit manager or patient relations in a timely manner; Conducts in-services, educates and coaches to ensure front-staff staff adoption and compliance with quality improvement programs, access and flow optimization tools, tactics, policies and protocols; Ensures and facilitates communication of changes in practice, protocols, education and other relevant material to Hospital staff and physicians; Coordinates care delivery with unit leaders; Trouble-shoots, in collaboration with cross-service unit and program leaders and the After-hours Supervisors/Managers, to ensure effective and efficient access and flow across all inpatient units; Collaborates with Information Technology/Management team to ensure effective and proper functioning of newly developed access and flow e-tools. Implements, analyzes and investigates patient cases or tracer reviews, as a tool to inform Clinical and Clinical Support Service Program Leaders of process improvement opportunities in their respective areas of responsibility; Synthesizes patient cases or tracer reviews, and integrates with performance metrics on a monthly basis, to advise the local site Access and Flow Committee on local and corporate level process improvement opportunities to inform decision-making and strategy; Serves as the organizational resource for receiving, integrating and reconciling daily patient bed access plans, developed and submitted by inpatient units, scheduled OR lists and ICU transfers and Admitting reports; Problem-solves for any discrepancies in the plans and reports submitted, and finalizes an effective, efficient corporate-wide patient bed access plan that will be communicated across the Hospital; Leads the development and implementation of annual bed surge plans in collaboration with Senior Clinical Program Directors, using data to drive strategies Collaborates with Senior Clinical Program Directors and Corporate Program directors to identify and manage service reductions, bed map changes and redevelopment plans that will impact patient flow Coordinate, in collaboration with Senior Clinical Program Directors, the annual pay for results, QIP and Patient Flow action plan Qualifications : Bachelor’s Degree in a regulated health discipline; Master’s degree preferred. Registration in good standing with a Regulatory College of Ontario required. Minimum five years of recent acute care clinical experience. Required Skills/Competencies: Demonstrated leadership capabilities in a team environment, and ability to function successfully in a self-directed/autonomous model. Strong interpersonal skills and proven effectiveness in engagement and consensus-building strategies with diverse stakeholders. Demonstrated change management experience and expertise, with the ability to engage teams in large scale change initiatives. Demonstrated skills in staff/patient education, and the ability to apply adult teaching/learning principles. Proven, strong problem-solving and conflict resolution skills. Demonstrated strong analytical, organizational and conceptual skills. Demonstrated competencies in Microsoft Office tools. Demonstrated strong orientation to navigate through complex relationships, information and issues, and find solutions. Demonstrated strong work ethic, integrity and accountability. Demonstrated self-direction/initiation, and commitment to continuous professional learning and development. Demonstrated ability to adapt and function effectively as a team member in response to changing or evolving demands and/or environment. Excellent interpersonal, written & verbal communication skills and presentation skills. Demonstrated ability to resolve conflict by generating creative solutions. Demonstrated ability to use data to identify opportunities and engage in data driven decision making, and change management. Satisfactory attendance record. Preferred Skills/Competencies: Lean training/certification, Project Management training/certification, and Institute for Healthcare Improvement (IHI) courses preferred. Experience with bed management and allocation and resource utilization, an asset. Demonstrated knowledge and experience in LEAN and other process improvement/quality improvement methodology; LEAN belt certification an asset. Project management training/certification, an asset. Demonstrated knowledge of the Ontario health care system, provincial legislation, accreditation standards an asset. Knowledge of community resources, support services and partnerships. WHEN APPLYING, PLEASE INCLUDE THE JOB TITLE IN THE SUBJECT LINE. If you are interested and qualified for this position, we invite you to send us your resume to  hrjob@stjoestoronto.ca . Please note while we value all applicants only those candidates selected for interview will be contacted. We are an Equal Opportunity Employer.

Program Manager - Regional Renal Services (Ambulatory Clinics, Satellite, and Home Therapies) ​​​​ Department: Renal and Palliative Care Hours of Work: Full-Time, Days Salary: $96,287.56 to $117,929.18 per annum Location: KGH Site PRIMARY FUNCTIONS: Reporting to Program Operational Director (Renal and Palliative Care), the Program Manager is responsible for the overall leadership of regional renal services, inclusive of ambulatory clinics, satellite dialysis, and independent home therapies. The Program Manager is responsible for taking appropriate actions and making the necessary decisions to ensure the continuity of care, patient and staff safety, and the development and delivery of quality care to patients/families in the program.  The Program Manager is accountable for contributing to the delivery of the KHSC strategy by demonstrating an awareness of and actively promoting patient and family-centred engagement and care.  The Manager will use a team-based approach to care delivery so as to support, promote, and lead through example, the adoption of the organization’s strategic direction. The Manager provides direction and guidance to an interdisciplinary team to coordinate and integrate services, and encourages ongoing performance improvement. The incumbent collaborates with others to grow the home therapies and kidney transplantation program, regionalize multi-care kidney clinics, and maximize the use of available resources to facilitate efficient and excellent patient care. This role has direct responsibility for achieving results and for developing and monitoring policies and budgets; managing human resources, promoting best practices and using clinical knowledge and leadership skills for actively promoting and supporting patient and family-centred engagement and care. DUTIES & RESPONSIBILITIES: Patient Care & Safety Promotes and oversees coordination of kidney transplant education, workup, and post-transplant follow-up Ensures that high-quality home dialysis is available to patients with kidney disease, when needed and appropriate, in a coordinated and integrated manner that supports a home first approach to kidney care. Ensures that patients are able to access all services associated with home therapies (training, home dialysis, and support services) and that services are delivered in a timely fashion with high quality of care Ensures that satellites will follow hub-led processes when assessing/reassessing patients at the satellite for home dialysis eligibility as well as the appropriate referral/transfer protocol Advocates for the assessment of, and use, of patient and family goals of care in planning and treatment decision making in multi-care kidney clinics and throughout their kidney care journey Ensures that expected outcomes of care are reflected in patient care planning through interdisciplinary and patient/family collaboration. Coordinates the delivery and evaluation of patient care, professional practice, safety and risk management, continuous quality improvement, for the unit/program. Complies with patient safety policies, practices and processes, performing job responsibilities in a manner that supports KHSC’s safety culture. Coordinates and/or collaborates with interdisciplinary care team to ensure the continuity of exemplary patient care is provided. Manages quality assurance by ensuring compliance with statutory and regulatory requirements, professional services and service quality standards. Oversees the safe, effective and timely training of all home patients and their families/significant others on the safe and effective operation and maintenance (as appropriate), of all home therapies equipment Acts as a resource for the patient to address concerns and questions Examples: develop and implement policies and procedures; develop, implement and evaluate use of collaborative care plans; maximize satellite scheduling and station efficiency; coordinate patient care with other programs/services. Operations Develops, manages and evaluates the operations of regional renal services, ensuring efficient and effective deployment and use of human, financial, and material resources. Manages staff resources, ensuring appropriate balance of skills and capabilities, assessing service quality, providing performance feedback and discipline, prioritizing workloads. Manages the logistics to enable the response to day-today operational and patient care needs and initiatives Identify and develop improvement initiatives, processes and procedures, assessing viability, implementation risks, cost impacts and effectiveness. Ensures regulatory and operations reporting requirements are achieved through the management of data, statistical and financial information and analyses. Acts as an agent of change, anticipating future needs of program/service and informing budget strategies. Examples: develop program/unit budgets, analyze budget variances and capital requests, oversee the development  of staffing schedules and daily changes, ensure that adequate and appropriate medical equipment and supplies are available; lead a variety of teams, internal and external to the program, i.e. working groups, clinical practice committees. Leadership Models professional practice, leadership behaviours and life-long learning by actively participating in self-development activities. Promotes a team environment with collaborative care model Represents the program/service at Leadership and other meetings as appropriate and participates on internal and external committees as required. Manages the work and practices of the program/service, including planning, staffing, budgeting setting of goals and objectives through the process of assessment, planning, implementation, and evaluation. Conduct and Reporting of Inappropriate Conduct policy and behaves in a manner that is consistent with the guiding principles and expectations. Examples: Complete regular workplace safety audits, Participates in critical incident investigations, implementation of emergency and disaster response plans. Communication Champions KHSC’s strategic priorities in dialogue or contacts with patients, families and collaborative care teams. Develops and maintains effective working relationships with other hospital services; Interacts with front-line staff to promote team communication, collaborative problem solving, and efficiency Communicates to ensure the care team is informed of all corporate and regional renal program specific issues. Staff Development Promotes strategies and mechanisms which foster learning, professional growth, mentoring and teaching for the all interprofessional disciplines Facilitates resolution of conflict in a collaborative and cooperative way, using objective and subjective assessment Promotes staff retention and succession planning by supporting professional development. Collaborate with Clinical Educator/Professional Practice Leaders to support an education plan to meet staff needs. Healthy Work environment Reviews work processes to ensure all work is performed in a safe manner and that patient, worker and workplace safe practices are consistently applied, including appropriate chart documentation where applicable Performs event/incident follow-up and lead investigations involving the staff/patients under your supervision and ensure that proper controls have been implemented Ensures documentation is completed and retained for all safety training Performs event/incident follow-up and lead investigations involving the staff/patients under your supervision and ensure that proper controls have been implemented Understands and is familiar with all pertinent KHSC policies and procedures including those relating to workplace conduct. Complies with the KHSC Commitment to uphold the Workplace Conduct and Reporting of Inappropriate Conduct policy and behaves in a manner that is consistent with the guiding principles and expectations. Other Performs cross-functional and other duties, as assigned and/or required   NOTE - The above duties are representative but are not to be construed as all-inclusive. BASIC QUALIFICATIONS : Undergraduate degree in Nursing or an Allied Health Profession.  Master’s degree in Nursing, Allied Health, Business/Health Administration or equivalent preferred. Current member in good standing with a recognized health related regulatory body Two years management experience and/or equivalent Familiarity with quality-based procedures and bundled care methodology and budgets Minimum five years related healthcare experience; renal dialysis experience an asset Demonstrated proficiency in the use of word processing, spreadsheet and presentation software (Microsoft Office Suite) Excellent verbal and written communication and interpersonal skills. Experience with Project Management and or Continual Quality Improvement methodology Demonstrated ability to facilitate change Demonstrated judgement, decision-making, problem solving and analytical skills. Strong organizational and leadership skills. Ability to deal with numerous demands in a professional and competent manner Ability to prioritize tasks for self and others.   PHYSICAL REQUIREMENTS: The applicant must be able to meet the physical demands of this position.   We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.

Clinical Manager Infection Prevention and Control Posting #: 19-0677 Permanent Full-Time position Location: Sudbury, Ontario A dynamic and growing health care environment awaits you in Sudbury Ontario: Canada’s happiest city! Surrounded by provincial parks and over 200 lakes, Greater Sudbury has over 160,000 residents and is a rich mix of urban, suburban, rural and wilderness environments. Just a one hour flight or four-hour drive from Toronto; here, you will experience the balance of a challenging clinical career and a comfortable lifestyle, right in the heart of Northern Ontario’s largest city. Health Sciences North (HSN) is seeking an experienced health care professional with advanced knowledge of Infection Prevention and Control (IPAC) evidence-based protocols. The candidate will have a demonstrated track record of striving for continuous improvement to protect patients, families, staff members and the community. The position is well established at HSN, with managerial responsibility for a team of seven staff, working in collaboration with a Medical Director who holds a specialization in Infectious Disease. The Clinical Manager we are seeking has strong relationship building and change management skills to proactively engage the workforce and our partners in mobilizing protocols to prevent and contain the spread of infection. The ideal candidate has strong influencing and leadership skills and consistently demonstrates critical thinking, to ensure the most appropriate IPAC strategies are implemented and sustained. Building rapport with internal and external stakeholders, particularly with Public Health and clearly articulating IPAC requirements with medical professionals and stakeholders is a required skill. The successful candidate will demonstrate resiliency and capacity building to ensure infection prevention and control practices is the responsibility of all staff, patients, partners and visitors to HSN.  This position operates in a continuous improvement culture to achieve results. The successful candidate should have at a minimum, a four (4) year Bachelor’s Degree in a health related field (e.g. Nursing, Microbiology, Epidemiology, or Public Health) from an accredited university. A current Certificate in Canadian Infection Control (CIC) is required. Ideally, the candidate has a minimum of five (5) years’ experience working in Infection Control within an Acute Care or health care environment with a minimum of two (2) years’ working in a leadership/supervisory role, preferably in a health care environment.  HSN offers competitive salary and vacation, extended health and dental benefits, a pension plan through HOOPP and relocation allowance to assist with moving expenses. The full job description can be viewed on the HSN Careers Website. Interested applicants are asked to apply directly to posting #19-0677 by Wednesday, June 26th, 2019 at 4:00 pm on the HSN Careers Website at hsnsudbury.ca/careers . External applicants can learn more about Sudbury by viewing the Relocating to Sudbury link on our careers portal .  Salary:  $100,854.................................................$118,657/Annum