Cause Leadership Inc.
Sep 18, 2020Full time
OPPORTUNITY OVERVIEW Established in 1998, Hill House Hospice was the first residential hospice in Richmond Hill and the second in the Province of Ontario. Hill House was founded by Anne Gold who had a vision to bring residential hospice care to Canada. The Board of Directors is committed to building on over two decades of hospice services to the community and region and seeks an Executive Director who will lead the organization through the next stage of its evolution and growth. As a primary liaison with patients and their families and friends, the Executive Director will embody and embrace the vision, mission, and values of the Hospice, demonstrating a high level of compassion and empathy balanced by resilience for the physical and emotional realities of the work. A professional who has gained progressive leadership experience and responsibility, the successful candidate will be a self-starter who enjoys interacting with and managing staff and contractors, including health care colleagues, administration, and volunteers. The Executive Director will be an empathetic and listening leader who has developed strong interpersonal and conflict/grievance resolution skills. He/she will also require sensitivity to cultural diversity, and the ability to maintain an open mind, remain flexible, and be committed to teaching/coaching and being teachable/coachable. The Executive Director will be responsible to the Board of Directors for the daily leadership and management of the Hospice and will enjoy a high degree of autonomy. Recognizing the history and excellent reputation Hill House has in the community, the Executive Director will have the opportunity, along with the Board, to think innovatively and creatively about the future of the Hospice and its continued positive impact locally and in the region. Being aware and putting into practice current policies and best practices in hospice care, attending and speaking at hospice related conferences, and other development opportunities are part of the successful candidate’s professional and personal commitment to continuing education and excellence in hospice leadership. The Executive Director will recognize the value and importance of building and developing relationships with external stakeholders such as government (provincial, municipal, regional), and other healthcare facilities and providers (LHINS, hospitals, other hospices, Doctors). The successful candidate will embrace developing relationships and communicating with donors, community groups, local businesses, and media and will enjoy creating, promoting, and leading fundraising activities on behalf of the Hospice including, Hike for Hospice, the Hill House newsletter, and future fundraising initiatives. THE ORGANIZATION Hill House Hospice is a home-like alternative to institutional care and in-home care for those who are in the final stages of a terminal illness. It is a residential environment that is patient and family focused. The care team at Hill House understands that the patient and their loved ones are an integral part of the holistic approach to palliative care. Vision Every individual with a life-threatening illness receives palliative care appropriate to his or her needs. Mission Provide palliative care to individuals diagnosed with terminal illness in a home-like setting Provide support to their families and friends Ensure that each patient is treated with dignity, respect and the highest standard of care. Values Dignity Respect Quality Responsiveness KEY LEADERSHIP RESPONSIBILITIES The ED of the Hospice reports directly to the Board of Directors and oversees the implementation of the goals and objectives established in conjunction with the Board and to inform them of significant opportunities or threats facing the organization. Encompassed in the role are engagement with the Board of Directors, strategic planning, leadership and day-to-day operational management, internal and external communications with all stakeholders, and funding/revenue development/external relations for financial sustainability. Finance Ensures internal controls and finance policies are in place, implemented and in compliance with applicable policies, regulations and best practice requirements Oversees the cash flow and ensures financial stability for the organization Develops and executes an approved annual budget Monthly financial review and production of quarterly financial statements Liaises and oversees the annual external review of the financial statements Filing of tax returns – HST, and other applicable returns Fund Development and Fundraising Identifies opportunities for fund development for the hospice Identifies grant opportunities and submits applications Develops sponsorship programs Develops signature campaigns for fundraising opportunities Human Resources Ensures compliance with applicable legislation as it changes from time-to-time Ensures appropriate complement of skilled employees – clinical and non-clinical Develops and implements performance management tools for all employees and volunteers Develops, reviews and enforces human resource policies and procedures Collaborates with the Clinical Leadership team to develop clinical policies and procedures Develops and reviews compensation models and other employee benefits as appropriate Stakeholder Relations Establishes relationships in the community and in the broader health system Identifies and nurtures development opportunities for the hospice Recommends communication strategies and stakeholder mapping to the Board of Directors Participates in planning with health system providers Identifies and nurtures partnership opportunities with community members and health system stakeholders Governance Develops, in consultation and oversight, governance policies and procedures as appropriate In consultation with the Board Chair, develops board meeting agendas and ensures materials are relevant and supportive to the agenda In consultation with the Board Chair, develops board education sessions In consultation with the Treasurer, develops finance policies Supports the Board in developing a board education calendar Supports the Board in implementing board effectiveness tools (evaluations, skills matrix) Supports the Board in maintaining current by-laws Quality Develops and oversees the quality metrics for the hospice in collaboration with the clinical leadership Oversees the quality improvement planning process and the deliverables Leads and oversees the development of the quality mindset in all aspects of the hospice Builds a culture of quality improvement and innovation EXPERIENCE AND COMPETENCIES 10+ years experience in senior management/leadership roles leading operations and people management Certified expertise in governance preferred Demonstrated competencies in HR, IT, finance and office operations Understanding of and/or experience in Hospice Palliative Care (HPC) a significant asset Proven track record in creating and maintaining a respectful and empowered workplace for staff Strong financial acumen and experience developing strategic and operational budgets Ability to handle multiple, concurrent issues, projects and tasks in a controlled and systematic manner to ensure design and production of high-quality deliverables Strong organizational, planning and time management skills Excellent assessment, decision making, problem solving, priority setting and critical thinking skills Polished verbal and written communications Proven public speaking and presentation abilities Commitment to upholding professional practice standards in responding to the patient and community needs Sensitivity to various cultural practices EDUCATION University degree preferably in business, non-profit management or health sciences Certified Fund Raising Executive (CFRE) designation an asset LOCATION Hill House Hospice is located at: 36 Wright Street Richmond Hill, Ontario (North of Toronto) CAUSE LEADERSHIP INC. Cause Leadership Inc. is managing this search on behalf of Hill House Hospice. It is a cause based, leadership focused executive search & recruitment firm providing services to the charitable sector. PLEASE NOTE This job description is provided to capture the primary components of this role. It is not meant to be an exhaustive list. An individual may be required to perform other tasks which may not be listed but are consistent with the general intent of this role. A fuller Information Package will be provided to qualified applicants. We thank all those who apply but only those applicants who are selected for an interview will be contacted.