Life at Kensington Health
At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It's what motivates us, inspires, and propels our bold vision forward: a better life for everyone.
Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.
Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us? Check out our open roles!
Kensington Health Perks
Generous benefits package that includes employer-paid health plan and vacation.
Free, confidential mental health and wellness support services through an Employee Assistance Program (EAP).
Located near the vibrant and diverse Kensington Market neighbourhood, boasting a 99 Walk Score & 97 Public Transit Score.
An environment that supports and fosters healthy work-life balance.
Job Overview
Reporting to the Vice-President, Long-term Care, Community and Hospice, the Director of Care, Long-term Care (LTC), serves Kensington Health's LTC home (i.e., Kensington Gardens) to oversee the clinical operations and advance quality of care, safety, and the experience of the people we serve.
The role is pivotal to ensuring operational excellence by stewarding human, financial and material resources at Kensington Gardens. This role will be guided by the legislation and regulations governing LTC in Ontario, the organization's policies and procedures and best practices for nursing and personal care.
As a key member of the strategic and operational leadership team, the Director of Care, Long-term Care, will lead a team of Associate Directors of Care; After-hours Managers; and other support service team members to deliver on daily care and services for the people who live at Kensington Gardens.
Salary: $127,062 - $152,470.50 annually.
Responsibilities
Human Resources:
Directs and supports processes related to recruitment, retention and performance management of team members.
Directs and supports the staffing and payroll team for the LTC home to ensure timely and accurate processing of payroll, including approval of payroll bi-weekly.
Supports continuous learning and professional development among leaders, nursing and personal care attendants through education, coaching, and mentorship.
Fosters productive relationships with the union(s) including participation in labour management meetings.
Fosters a workplace free of violence and harassment and promotes workplace safety by leading the team to take action when concerns are brought forth or observed.
Demonstrates a commitment to equity, diversity and inclusion by championing initiatives that promote equity, diversity and inclusion.
Financial and Material Management:
Provides advice and input into annual operating and capital budgets for LTC home; monitors financial results monthly; and takes action to address any opportunities.
Directs and supports team members to ensure clinical equipment and supplies are well-maintained, inventoried and there are sufficient supplies and equipment at the point of care and service.
Acts as the key operational contact with contracted service providers and ensures that service delivery expectations are met (e.g. pharmacy, oxygen therapy, dental, foot care, etc.).
Oversees for the High-Intensity Needs funding and associated program.
Leads procurement of minor and major capital equipment items for the LTC home and works in collaboration with the procurement team to execute on approved capital plan.
Clinical Operations:
Oversees clinical operations with a focus on the care and services provided by the interprofessional team.
Ensures that the Associate Directors of Care and scheduling coordinators staff the home consistently and in keeping with the approved staffing model and budget.
Liaises with colleagues on the admissions, transfers and discharges of people living at Kensington Gardens, including the review of applications as indicated.
Provides direction and advice on the interprofessional care planning process as needed including ensuring that care plans are up to date and accurate.
Engages with attendant and consulting physicians and nurse practitioners as needed in relation to care issues.
Provides oversight and direction to the ADOCs to ensure that documentation in the health record meets professional and organizational standards for nurses and personal care attendants.
Collaborates with the Director, Professional Practice and Infection Prevention and Control, their team members and the ADOCs to facilitate skill and competency development among team members.
Quality, Safety and Experience:
Provides strategic leadership to Kensington Health to advance the care, safety and experience of the people served.
Fosters a service excellence culture through role modeling and coaching.
Oversees and supports the resolution of inquiries from the people who live in the LTC home and their loved ones, including following the complaints escalations policy and procedure and fulfilling any notification and disclosure obligations.
Supports the achievement of quality improvement goals and objectives (e.g. annual quality improvement plans) for the LTC home including providing guidance, advice and censuring the team executes on plan and on time.
Promotes a just safety culture through reporting, safety incident reviews and ensuring any system and process learnings are implemented.
Collaborates with the Medical Director, Long-Term Care, to resolve issues related to quality of care, experience and safety.
Promotes person-centred approaches to care through role modeling and fostering of relationships with the chairs of the Residents' and Family Councils.
Other:
Chairs and/or participates in committees and engagement forums as required by the organization.
Participates in strategic initiatives that advance the organization's strategic priorities.
Qualifications
Required Skills and Abilities:
Ability to lead complex change in a dynamic environment.
Patience, flexibility, and exceptional interpersonal skills.
Proven negotiation and conflict resolution skills.
Strong critical thinking ability to make decisions and ability to articulate rationale for decisions.
Ability to demonstrates composure under pressure while meeting meet multiple and competing deadlines.
Ability to establish effective working relationships.
Demonstrates high level of initiative, self-direction.
proficiency with Microsoft Office applications, Point Click Care, and other information systems.
Required Knowledge and Experience:
Minimum 7 years of formal leadership roles in healthcare operations, preferably Long-Term Care.
Experience with influencing and resolving conflict.
Demonstrated leadership in implementing initiatives related to safety and quality improvement.
Proven track record of success implementation of change initiatives, projects and partnerships.
In depth experience related to clinical assessment, planning and interventions related to the care of people with complex needs, in particular those living in a long-term care setting.
Knowledge of infection prevention and control principles and practices.
Required Professional Designation/Certificate:
Bachelor's degree in nursing required.
Master's degree preferred (e.g., Health Administration, Nursing, Leadership).
Active member in good standing with the College of Nurses of Ontario.
Membership with the Registered Nurses Association of Ontario preferred.
Certificate in Gentle Persuasive Approaches, Non-Violent Crisis Intervention and/or change management preferred .
Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.
Nov 10, 2026
Full time
Life at Kensington Health
At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It's what motivates us, inspires, and propels our bold vision forward: a better life for everyone.
Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.
Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us? Check out our open roles!
Kensington Health Perks
Generous benefits package that includes employer-paid health plan and vacation.
Free, confidential mental health and wellness support services through an Employee Assistance Program (EAP).
Located near the vibrant and diverse Kensington Market neighbourhood, boasting a 99 Walk Score & 97 Public Transit Score.
An environment that supports and fosters healthy work-life balance.
Job Overview
Reporting to the Vice-President, Long-term Care, Community and Hospice, the Director of Care, Long-term Care (LTC), serves Kensington Health's LTC home (i.e., Kensington Gardens) to oversee the clinical operations and advance quality of care, safety, and the experience of the people we serve.
The role is pivotal to ensuring operational excellence by stewarding human, financial and material resources at Kensington Gardens. This role will be guided by the legislation and regulations governing LTC in Ontario, the organization's policies and procedures and best practices for nursing and personal care.
As a key member of the strategic and operational leadership team, the Director of Care, Long-term Care, will lead a team of Associate Directors of Care; After-hours Managers; and other support service team members to deliver on daily care and services for the people who live at Kensington Gardens.
Salary: $127,062 - $152,470.50 annually.
Responsibilities
Human Resources:
Directs and supports processes related to recruitment, retention and performance management of team members.
Directs and supports the staffing and payroll team for the LTC home to ensure timely and accurate processing of payroll, including approval of payroll bi-weekly.
Supports continuous learning and professional development among leaders, nursing and personal care attendants through education, coaching, and mentorship.
Fosters productive relationships with the union(s) including participation in labour management meetings.
Fosters a workplace free of violence and harassment and promotes workplace safety by leading the team to take action when concerns are brought forth or observed.
Demonstrates a commitment to equity, diversity and inclusion by championing initiatives that promote equity, diversity and inclusion.
Financial and Material Management:
Provides advice and input into annual operating and capital budgets for LTC home; monitors financial results monthly; and takes action to address any opportunities.
Directs and supports team members to ensure clinical equipment and supplies are well-maintained, inventoried and there are sufficient supplies and equipment at the point of care and service.
Acts as the key operational contact with contracted service providers and ensures that service delivery expectations are met (e.g. pharmacy, oxygen therapy, dental, foot care, etc.).
Oversees for the High-Intensity Needs funding and associated program.
Leads procurement of minor and major capital equipment items for the LTC home and works in collaboration with the procurement team to execute on approved capital plan.
Clinical Operations:
Oversees clinical operations with a focus on the care and services provided by the interprofessional team.
Ensures that the Associate Directors of Care and scheduling coordinators staff the home consistently and in keeping with the approved staffing model and budget.
Liaises with colleagues on the admissions, transfers and discharges of people living at Kensington Gardens, including the review of applications as indicated.
Provides direction and advice on the interprofessional care planning process as needed including ensuring that care plans are up to date and accurate.
Engages with attendant and consulting physicians and nurse practitioners as needed in relation to care issues.
Provides oversight and direction to the ADOCs to ensure that documentation in the health record meets professional and organizational standards for nurses and personal care attendants.
Collaborates with the Director, Professional Practice and Infection Prevention and Control, their team members and the ADOCs to facilitate skill and competency development among team members.
Quality, Safety and Experience:
Provides strategic leadership to Kensington Health to advance the care, safety and experience of the people served.
Fosters a service excellence culture through role modeling and coaching.
Oversees and supports the resolution of inquiries from the people who live in the LTC home and their loved ones, including following the complaints escalations policy and procedure and fulfilling any notification and disclosure obligations.
Supports the achievement of quality improvement goals and objectives (e.g. annual quality improvement plans) for the LTC home including providing guidance, advice and censuring the team executes on plan and on time.
Promotes a just safety culture through reporting, safety incident reviews and ensuring any system and process learnings are implemented.
Collaborates with the Medical Director, Long-Term Care, to resolve issues related to quality of care, experience and safety.
Promotes person-centred approaches to care through role modeling and fostering of relationships with the chairs of the Residents' and Family Councils.
Other:
Chairs and/or participates in committees and engagement forums as required by the organization.
Participates in strategic initiatives that advance the organization's strategic priorities.
Qualifications
Required Skills and Abilities:
Ability to lead complex change in a dynamic environment.
Patience, flexibility, and exceptional interpersonal skills.
Proven negotiation and conflict resolution skills.
Strong critical thinking ability to make decisions and ability to articulate rationale for decisions.
Ability to demonstrates composure under pressure while meeting meet multiple and competing deadlines.
Ability to establish effective working relationships.
Demonstrates high level of initiative, self-direction.
proficiency with Microsoft Office applications, Point Click Care, and other information systems.
Required Knowledge and Experience:
Minimum 7 years of formal leadership roles in healthcare operations, preferably Long-Term Care.
Experience with influencing and resolving conflict.
Demonstrated leadership in implementing initiatives related to safety and quality improvement.
Proven track record of success implementation of change initiatives, projects and partnerships.
In depth experience related to clinical assessment, planning and interventions related to the care of people with complex needs, in particular those living in a long-term care setting.
Knowledge of infection prevention and control principles and practices.
Required Professional Designation/Certificate:
Bachelor's degree in nursing required.
Master's degree preferred (e.g., Health Administration, Nursing, Leadership).
Active member in good standing with the College of Nurses of Ontario.
Membership with the Registered Nurses Association of Ontario preferred.
Certificate in Gentle Persuasive Approaches, Non-Violent Crisis Intervention and/or change management preferred .
Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.
Making life better, with the care you need, close to home.
Royal Victoria Regional Health Centre (RVH) is entering an exciting period of growth and transformation as it advances Vitally You, its ambitious strategic plan and its purpose of “Making life better, with the care you need, close to home.” Located in Barrie and serving the rapidly growing communities of Simcoe Muskoka, RVH brings together more than 4,500 employees, physicians and volunteers and provides a broad range of specialized regional services, including cardiac, stroke, oncology, neonatal intensive care, child and youth mental health and Level III trauma care. With a significant capital expansion plan underway and aspirations to become a regional academic health sciences centre, RVH is building an exciting future focused on clinical, research and academic excellence, strong partnerships and ensuring patients and families can access exceptional care closer to home.
Reporting to the Vice President, Communications and Engagement and Chief Communications Officer, the Director, Communications and Engagement is a leadership role responsible for advancing RVH’s strategic priorities, strengthening its reputation and brand, and ensuring clear, transparent and compelling communication and engagement with internal and external partners. Leading a talented team of communications professionals, the Director oversees strategic and corporate communications, public and media relations, brand and digital strategy, crisis and issues management, engagement, events and communications. Working closely with the RVH Foundation and leaders across clinical services, strategy, people, research, academic and medical affairs and corporate services, the Director will provide trusted communications counsel to senior leadership and, as delegate to the Vice President when required, support the President & CEO and Senior Leadership Team.
The successful candidate will bring a post-secondary degree in communications, public relations or a related field, combined with 5 to 10 years of progressive leadership experience in public relations, corporate communications, public affairs or integrated marketing and communications. Experience within the public sector, ideally in a hospital or other complex healthcare environment, is strongly preferred, along with demonstrated success building and leading high-performing teams. Above all, the successful candidate will be a collaborative, credible and results-oriented leader who can navigate complexity, champion change and engage patients, families, staff, community partners, government and other key constituents in advancing RVH’s future.
For additional information and to submit your application, please contact Pamela Colquhoun, Partner via Kathy Luu, Senior Associate at kluu@boyden.com .
This search is being undertaken to fill an existing vacancy, with an expected appointment in early 2027.
We thank all candidates for their interest. Only those selected for an interview will be contacted. RVH is committed to inclusion and diversity and welcomes individuals who represent the diversity of the communities we serve.
Nov 06, 2026
Full time
Making life better, with the care you need, close to home.
Royal Victoria Regional Health Centre (RVH) is entering an exciting period of growth and transformation as it advances Vitally You, its ambitious strategic plan and its purpose of “Making life better, with the care you need, close to home.” Located in Barrie and serving the rapidly growing communities of Simcoe Muskoka, RVH brings together more than 4,500 employees, physicians and volunteers and provides a broad range of specialized regional services, including cardiac, stroke, oncology, neonatal intensive care, child and youth mental health and Level III trauma care. With a significant capital expansion plan underway and aspirations to become a regional academic health sciences centre, RVH is building an exciting future focused on clinical, research and academic excellence, strong partnerships and ensuring patients and families can access exceptional care closer to home.
Reporting to the Vice President, Communications and Engagement and Chief Communications Officer, the Director, Communications and Engagement is a leadership role responsible for advancing RVH’s strategic priorities, strengthening its reputation and brand, and ensuring clear, transparent and compelling communication and engagement with internal and external partners. Leading a talented team of communications professionals, the Director oversees strategic and corporate communications, public and media relations, brand and digital strategy, crisis and issues management, engagement, events and communications. Working closely with the RVH Foundation and leaders across clinical services, strategy, people, research, academic and medical affairs and corporate services, the Director will provide trusted communications counsel to senior leadership and, as delegate to the Vice President when required, support the President & CEO and Senior Leadership Team.
The successful candidate will bring a post-secondary degree in communications, public relations or a related field, combined with 5 to 10 years of progressive leadership experience in public relations, corporate communications, public affairs or integrated marketing and communications. Experience within the public sector, ideally in a hospital or other complex healthcare environment, is strongly preferred, along with demonstrated success building and leading high-performing teams. Above all, the successful candidate will be a collaborative, credible and results-oriented leader who can navigate complexity, champion change and engage patients, families, staff, community partners, government and other key constituents in advancing RVH’s future.
For additional information and to submit your application, please contact Pamela Colquhoun, Partner via Kathy Luu, Senior Associate at kluu@boyden.com .
This search is being undertaken to fill an existing vacancy, with an expected appointment in early 2027.
We thank all candidates for their interest. Only those selected for an interview will be contacted. RVH is committed to inclusion and diversity and welcomes individuals who represent the diversity of the communities we serve.
Background in healthcare with obstetrical and perinatal clinical experience required
Prior consulting experience is preferred
Bilingual (English / French) is an asset
Full-time, remote position with periodic travel required
Position Title Senior Client Executive
Reports To Vice President, Professional Services
OVERVIEW
The Senior Client Executive plays a pivotal role in advancing Salus Global’s vision to fuel the best team-based high-risk care in Canada. The Senior Client Executive leads the successful planning and implementation of client-based initiatives to strengthen safety culture and improve quality outcomes within complex, multi-site health systems. This role is accountable to understand the structure, issues and challenges, complexities and interdependencies within their assigned portfolio and develop a plan to address prioritized needs.
The Senior Client Executive builds and leverages relationships at the site, regional and provincial levels (including senior leadership, unit leadership, and patient-facing healthcare professionals). The Senior Client Executive excels at assessing readiness, and, applying strong business acumen and using a strategic planning approach, paces and sequences safety and quality initiatives to drive adoption and achieve desired outcomes at each site, aligned with regional and provincial priorities.
The Senior Client Executive may work independently on some client engagements, and with one or more Client Executives on others, depending on the scope of the engagement, client segmentation, and assessed needs (e.g., provincial contract). The Senior Client Executive is accountable to ensure the health of the engagement and oversees the entire client partnership including setting and tracking success measures to achieve client goals, identifying and mitigating risks, reporting outcomes, and managing to contract terms. For engagements where one or more Client Executive(s) are assigned, the Senior Client Executive leads and supports the successful development and execution of the safety and quality initiatives in accordance with the standards set by Salus Global.
RESPONSIBILITIES
Within assigned portfolio (multi-site systems, regional and/or provincial, complex single sites), strategically assess overall readiness, plan and sequence effective quality and safety initiatives that align with client outcome objectives and regional and/or provincial priorities, as applicable.
Orchestrate multi-site roadmaps where necessary to address system-level dependencies, ensuring alignment with system/provincial priorities
Assess overall readiness for change and identify the client’s outcome objectives. Serve as a trusted advisor.
Adapt adoption plans based on assessed readiness and with consideration to the unique work environments within each site
Design scalable solutions, balancing local vs. system-level priorities
Build and maintain relationships across all levels and disciplines in assigned client portfolio - both horizontally (cross-functional) and vertically (patient-facing to executives); understand the unique pressures and challenges facing each assigned site and the organization as a whole. Understand the organization’s strategic plan, organizational priorities, and competing priorities.
Anticipate needs and navigate political complexity with diplomacy.
Identify, prioritize, design and implement quality and safety initiatives aligned with client needs and goals, and in accordance with the terms of the client engagement (client contract).
Translate initial scoping work conducted in partnership with Partner Development and apply ongoing assessment of the client environment into client-specific goals and improvement plans. Review and adjust as needed to reflect emerging factors and changes to underlying needs, with consideration to overall readiness and team culture.
Leverage comprehensive working knowledge of the moreOB Program – including our digital Learning Management System, tools and materials, processes and procedures - to create and deliver consistent, efficient and effective improvement plans.
Manage the pace, dependencies, and risks to support client success. Escalate risks and opportunities for improvement with suggested strategies to the Vice President, Professional Services.
Develop, deliver and manage communication, engagement, adoption and resistance management plans.
Onboard new clients or new leaders/core team members of existing clients through onboarding and expectations presentations/meetings.
Working closely with Quality Programs and Performance and Partner Development colleagues:
Identify, track and report success metrics (including leading and lagging indicators), risks, and status; identify gaps early and establish mitigation strategies with clear options and impacts.
Gather and analyze outcome measures to demonstrate client impact; gather client success stories to augment Salus’ inventory of results in support of proof of impact. Turn metrics into action, validate outcomes and adjust focus and priorities using data-driven analysis.
Conduct annual partnership review and support quarterly rounding sessions by tracking and reporting outcomes, capturing progress and challenges, and presenting results in accordance with established practices.
Working closely with the Vice President, Partner Development, actively seek opportunities to expand the value Salus Global offers within assigned portfolio; contribute to proposals and expansion opportunities.
Actively participate in training and development activities, including in-house training sessions and formal and informal coaching opportunities and remain accountable to implementing expected behaviours, policies, processes, and procedures.
Provide market intelligence to VP Quality Programs and Performance, VP Professional Services and VP Partner Development for the evolution of Salus Global offerings.
Working with the Director, Engagement Health and Contract Performance:
Track key engagement metrics and provide status of health of engagement, including escalating risks with mitigation strategies and proposing service recovery plans, as appropriate.
Pro-actively plan, prioritize and manage combined time over the duration of the client engagement, budgeting for and integrating your time incurred with the assigned Client Executive(s), as applicable, to ensure the development and delivery of safety and quality initiatives meet contract terms (or approved alternate time allocation as agreed with VP, Professional Services) and achieve desired outcomes to the satisfaction of the client.
Serve as assigned Delivery Subject Matter Expert, providing input in key organizational initiatives.
Partner with VP Partner Development and Director, Engagement Health & Contract Performance in the development of a contract renewal strategy based on current understanding of the client account.
Responsible for keeping client account relationships and contacts updated in Salesforce, keeping current meeting outcomes, activities, progress updated in Delivery Team client-specific SharePoint folder, and Task Management platform. Responsible for recording time in Salesforce on a weekly basis.
Brings an area of specialty / focus that adds subject matter expertise, seen an internal expert for team to access as needed.
Share knowledge and experience, support colleagues as appropriate (e.g., provide feedback, shadowing opportunities, co-facilitation) and model receptivity to feedback and learning opportunities. Readily share knowledge and experience, assist the broader team in problem-solving and identifying solutions for client teams that are struggling.
Model Salus Global’s core values in all interactions – whether with clients, colleagues or external parties.
KNOWLEDGE AND EXPERIENCE
Master’s degree (or equivalent) in Nursing, healthcare, business or related field.
Clinical and managerial experience within Ontario-based hospital settings with obstetrical and perinatal experience.
10+ years of progressive experience in complex organizations or multi-faceted team environments
Proven success leading interprofessional, multi-facility change initiatives / implementations including senior leadership and complex cultures is an asset. Experience would include advanced facilitation / presentations and communication.
Participation in provincial or regional initiatives / committees is an asset.
Consulting or healthcare advisory experience is an asset.
Simulation experience is an asset.
Certifications as an instructor for programs such as Fetal Health Surveillance, Neonatal Resuscitation Program, and Acute Care of at-Risk Newborns (ACoRN) is a strong asset.
Strong data/trend analysis and systems thinking; regional reporting and contract accountability experience.
Familiarity with BORN or other provincial data sets is an asset.
Bilingual (English/French) is an asset.
CORE COMPETENCIES
Systems thinking and portfolio leadership across regions/sites.
Strategic execution and readiness; mastery of pace, sequencing, and adoption.
Strong business acumen
Proven ability to cultivate trusted relationships across multiple levels and applicable disciplines.
Proven success leading change including culture, behavioural, process, quality across interprofessional leadership and clinical teams.
Experience developing and implementing safety and quality initiatives, with accountability to delivering agreed upon outcomes.
Data-driven decision making; experience designing, analyzing & actioning measures of success.
Value story creation and partner development to grow client impact.
Superior communication, presentation and facilitation skills.
Problem solving, learning agility.
TRAVEL/WORK CONDITIONS
Remote role with up to 20-30% anticipated travel; occasional evenings to support client availability.
If you are interested in being considered for this position, please submit your resume and cover letter to the attention of Human Resources at careers@salusglobal.com by October 21, 2026. Kindly indicate “Senior Client Executive” in the subject line.
Salus Global welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Thank you for your interest in joining Salus Global. Applicants selected for an interview will be contacted directly.
Oct 09, 2026
Full time
Background in healthcare with obstetrical and perinatal clinical experience required
Prior consulting experience is preferred
Bilingual (English / French) is an asset
Full-time, remote position with periodic travel required
Position Title Senior Client Executive
Reports To Vice President, Professional Services
OVERVIEW
The Senior Client Executive plays a pivotal role in advancing Salus Global’s vision to fuel the best team-based high-risk care in Canada. The Senior Client Executive leads the successful planning and implementation of client-based initiatives to strengthen safety culture and improve quality outcomes within complex, multi-site health systems. This role is accountable to understand the structure, issues and challenges, complexities and interdependencies within their assigned portfolio and develop a plan to address prioritized needs.
The Senior Client Executive builds and leverages relationships at the site, regional and provincial levels (including senior leadership, unit leadership, and patient-facing healthcare professionals). The Senior Client Executive excels at assessing readiness, and, applying strong business acumen and using a strategic planning approach, paces and sequences safety and quality initiatives to drive adoption and achieve desired outcomes at each site, aligned with regional and provincial priorities.
The Senior Client Executive may work independently on some client engagements, and with one or more Client Executives on others, depending on the scope of the engagement, client segmentation, and assessed needs (e.g., provincial contract). The Senior Client Executive is accountable to ensure the health of the engagement and oversees the entire client partnership including setting and tracking success measures to achieve client goals, identifying and mitigating risks, reporting outcomes, and managing to contract terms. For engagements where one or more Client Executive(s) are assigned, the Senior Client Executive leads and supports the successful development and execution of the safety and quality initiatives in accordance with the standards set by Salus Global.
RESPONSIBILITIES
Within assigned portfolio (multi-site systems, regional and/or provincial, complex single sites), strategically assess overall readiness, plan and sequence effective quality and safety initiatives that align with client outcome objectives and regional and/or provincial priorities, as applicable.
Orchestrate multi-site roadmaps where necessary to address system-level dependencies, ensuring alignment with system/provincial priorities
Assess overall readiness for change and identify the client’s outcome objectives. Serve as a trusted advisor.
Adapt adoption plans based on assessed readiness and with consideration to the unique work environments within each site
Design scalable solutions, balancing local vs. system-level priorities
Build and maintain relationships across all levels and disciplines in assigned client portfolio - both horizontally (cross-functional) and vertically (patient-facing to executives); understand the unique pressures and challenges facing each assigned site and the organization as a whole. Understand the organization’s strategic plan, organizational priorities, and competing priorities.
Anticipate needs and navigate political complexity with diplomacy.
Identify, prioritize, design and implement quality and safety initiatives aligned with client needs and goals, and in accordance with the terms of the client engagement (client contract).
Translate initial scoping work conducted in partnership with Partner Development and apply ongoing assessment of the client environment into client-specific goals and improvement plans. Review and adjust as needed to reflect emerging factors and changes to underlying needs, with consideration to overall readiness and team culture.
Leverage comprehensive working knowledge of the moreOB Program – including our digital Learning Management System, tools and materials, processes and procedures - to create and deliver consistent, efficient and effective improvement plans.
Manage the pace, dependencies, and risks to support client success. Escalate risks and opportunities for improvement with suggested strategies to the Vice President, Professional Services.
Develop, deliver and manage communication, engagement, adoption and resistance management plans.
Onboard new clients or new leaders/core team members of existing clients through onboarding and expectations presentations/meetings.
Working closely with Quality Programs and Performance and Partner Development colleagues:
Identify, track and report success metrics (including leading and lagging indicators), risks, and status; identify gaps early and establish mitigation strategies with clear options and impacts.
Gather and analyze outcome measures to demonstrate client impact; gather client success stories to augment Salus’ inventory of results in support of proof of impact. Turn metrics into action, validate outcomes and adjust focus and priorities using data-driven analysis.
Conduct annual partnership review and support quarterly rounding sessions by tracking and reporting outcomes, capturing progress and challenges, and presenting results in accordance with established practices.
Working closely with the Vice President, Partner Development, actively seek opportunities to expand the value Salus Global offers within assigned portfolio; contribute to proposals and expansion opportunities.
Actively participate in training and development activities, including in-house training sessions and formal and informal coaching opportunities and remain accountable to implementing expected behaviours, policies, processes, and procedures.
Provide market intelligence to VP Quality Programs and Performance, VP Professional Services and VP Partner Development for the evolution of Salus Global offerings.
Working with the Director, Engagement Health and Contract Performance:
Track key engagement metrics and provide status of health of engagement, including escalating risks with mitigation strategies and proposing service recovery plans, as appropriate.
Pro-actively plan, prioritize and manage combined time over the duration of the client engagement, budgeting for and integrating your time incurred with the assigned Client Executive(s), as applicable, to ensure the development and delivery of safety and quality initiatives meet contract terms (or approved alternate time allocation as agreed with VP, Professional Services) and achieve desired outcomes to the satisfaction of the client.
Serve as assigned Delivery Subject Matter Expert, providing input in key organizational initiatives.
Partner with VP Partner Development and Director, Engagement Health & Contract Performance in the development of a contract renewal strategy based on current understanding of the client account.
Responsible for keeping client account relationships and contacts updated in Salesforce, keeping current meeting outcomes, activities, progress updated in Delivery Team client-specific SharePoint folder, and Task Management platform. Responsible for recording time in Salesforce on a weekly basis.
Brings an area of specialty / focus that adds subject matter expertise, seen an internal expert for team to access as needed.
Share knowledge and experience, support colleagues as appropriate (e.g., provide feedback, shadowing opportunities, co-facilitation) and model receptivity to feedback and learning opportunities. Readily share knowledge and experience, assist the broader team in problem-solving and identifying solutions for client teams that are struggling.
Model Salus Global’s core values in all interactions – whether with clients, colleagues or external parties.
KNOWLEDGE AND EXPERIENCE
Master’s degree (or equivalent) in Nursing, healthcare, business or related field.
Clinical and managerial experience within Ontario-based hospital settings with obstetrical and perinatal experience.
10+ years of progressive experience in complex organizations or multi-faceted team environments
Proven success leading interprofessional, multi-facility change initiatives / implementations including senior leadership and complex cultures is an asset. Experience would include advanced facilitation / presentations and communication.
Participation in provincial or regional initiatives / committees is an asset.
Consulting or healthcare advisory experience is an asset.
Simulation experience is an asset.
Certifications as an instructor for programs such as Fetal Health Surveillance, Neonatal Resuscitation Program, and Acute Care of at-Risk Newborns (ACoRN) is a strong asset.
Strong data/trend analysis and systems thinking; regional reporting and contract accountability experience.
Familiarity with BORN or other provincial data sets is an asset.
Bilingual (English/French) is an asset.
CORE COMPETENCIES
Systems thinking and portfolio leadership across regions/sites.
Strategic execution and readiness; mastery of pace, sequencing, and adoption.
Strong business acumen
Proven ability to cultivate trusted relationships across multiple levels and applicable disciplines.
Proven success leading change including culture, behavioural, process, quality across interprofessional leadership and clinical teams.
Experience developing and implementing safety and quality initiatives, with accountability to delivering agreed upon outcomes.
Data-driven decision making; experience designing, analyzing & actioning measures of success.
Value story creation and partner development to grow client impact.
Superior communication, presentation and facilitation skills.
Problem solving, learning agility.
TRAVEL/WORK CONDITIONS
Remote role with up to 20-30% anticipated travel; occasional evenings to support client availability.
If you are interested in being considered for this position, please submit your resume and cover letter to the attention of Human Resources at careers@salusglobal.com by October 21, 2026. Kindly indicate “Senior Client Executive” in the subject line.
Salus Global welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Thank you for your interest in joining Salus Global. Applicants selected for an interview will be contacted directly.
The Ontario Medical Association (OMA) is a professional organization that represents physicians and other members of Ontario’s medical community. It was founded in 1880 and advocates for the well-being of their members and the health of Ontarians.
The OMA advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. The OMA continually seeks to be the trusted voice in transforming Ontario's health-care system by courageously pursuing best practices, new ideas, solutions and opportunities for improvement. Recognized as one of Greater Toronto's Top Employers for six consecutive years, the OMA offers a respectful, bold, responsive and transparent workplace committed to equity, diversity, inclusion, accessibility, employee wellbeing, continuous learning and a flexible hybrid work environment.
Senior Director, Organizational Development
The Senior Director, Organizational Development plays a key leadership role in ensuring the OMA's organizational design, policies, workforce capabilities and people practices evolve in step with modern best practices and emerging AI-enabled ways of working. Working at the intersection of People & Culture and Technology, the Senior Director will lead a practical, human-centred approach to organizational development and transformation that integrates equity, diversity, inclusion and accessibility, employee wellbeing and future workforce needs.
As the organizational steward for the human, behavioural and process changes associated with modernization, the Senior Director will ensure that roles, workflows, decision-making and workforce capabilities evolve intentionally as technology and business practices mature. The role will assess organizational readiness and change impacts, engage stakeholders, strengthen adoption and measure sustained behavioural and capability shifts. This work will extend beyond implementation to ensure that transformation delivers lasting value and that employees and leaders are equipped to work safely, effectively and confidently in an evolving environment.
The Senior Director will advance organizational effectiveness by using workforce data, behavioural insights and employee feedback to align structure, roles, policies, culture, employee programs and ways of working with the OMA's strategic priorities. The role will translate qualitative and quantitative information into practical workforce actions, strengthen organizational health and design strategies, and drive modernization and continuous improvement across People & Culture systems, practices and policy frameworks.
In partnership with Technology, People & Culture colleagues and business leaders, the Senior Director will design and steward a structured approach to digital, AI and people-related change. This will include readiness assessment, stakeholder mapping, change impact analysis, communications, reinforcement, measurement and ongoing iteration. The role will identify current and future skill gaps arising from new technologies and processes and partner with the Talent Development & Learning team and business leaders to support effective upskilling and reskilling.
The Senior Director will also help leaders and teams adapt human judgment, accountability and oversight as AI becomes more prevalent in the workplace. They will champion adoption approaches that balance productivity with wellbeing, equity, accessibility and trust, while advancing maturity in the responsible use of workforce metrics and people analytics. The role will ensure that qualitative and quantitative data are interpreted appropriately and used to inform organizational risks, priorities and recommendations.
Culture, equity, diversity, inclusion, accessibility, wellbeing and engagement will be embedded as core organizational design principles. The Senior Director will ensure these considerations are reflected across leadership practices, people systems, policies and decision-making frameworks through clear standards, practical tools and decision checkpoints. As a trusted advisor to senior leaders, they will provide guidance on workforce risks and opportunities related to organizational change, culture, technology adoption and policy decisions, grounded in a strong understanding of human behaviour, organizational dynamics and equity impact.
The preferred candidate is a strategic and practical organizational development leader who has operated at a systems level and can connect organizational design, culture, workforce strategy, policy and technology-enabled transformation. They will bring demonstrated success leading complex enterprise change and advising senior leaders through ambiguity, with the judgment to balance modernization and productivity with employee experience, wellbeing, accessibility, equity and trust. A strong relationship builder and facilitator, the successful candidate will be able to align diverse stakeholders around shared outcomes and translate data, behavioural insights and employee feedback into clear recommendations and action.
The successful candidate will bring six to nine years of progressive experience in organizational development, organizational design, change management or a related field. This will include experience with organization-wide diagnostics, data-informed workforce strategy, enterprise change, culture and engagement, and advising senior leaders. Demonstrated success facilitating complex, multi-stakeholder processes in changing environments, leading multidisciplinary teams and managing complex portfolios is required, along with a strong grounding in EDIA and inclusive organizational practices.
To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to https://miramsbecker.com/opportunities/senior-director-organization-development-oma . For additional information contact Penny Mirams at penny@miramsbecker.com or Natalie Woods at natalie@miramsbecker.com .
Artificial Intelligence (AI) will not be used in the evaluating or assessing of candidates.
The base salary range this new role is $150,000–$160,000
OMA and Mirams Becker Inc. are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity. We are committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
Sep 28, 2026
Full time
The Ontario Medical Association (OMA) is a professional organization that represents physicians and other members of Ontario’s medical community. It was founded in 1880 and advocates for the well-being of their members and the health of Ontarians.
The OMA advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. The OMA continually seeks to be the trusted voice in transforming Ontario's health-care system by courageously pursuing best practices, new ideas, solutions and opportunities for improvement. Recognized as one of Greater Toronto's Top Employers for six consecutive years, the OMA offers a respectful, bold, responsive and transparent workplace committed to equity, diversity, inclusion, accessibility, employee wellbeing, continuous learning and a flexible hybrid work environment.
Senior Director, Organizational Development
The Senior Director, Organizational Development plays a key leadership role in ensuring the OMA's organizational design, policies, workforce capabilities and people practices evolve in step with modern best practices and emerging AI-enabled ways of working. Working at the intersection of People & Culture and Technology, the Senior Director will lead a practical, human-centred approach to organizational development and transformation that integrates equity, diversity, inclusion and accessibility, employee wellbeing and future workforce needs.
As the organizational steward for the human, behavioural and process changes associated with modernization, the Senior Director will ensure that roles, workflows, decision-making and workforce capabilities evolve intentionally as technology and business practices mature. The role will assess organizational readiness and change impacts, engage stakeholders, strengthen adoption and measure sustained behavioural and capability shifts. This work will extend beyond implementation to ensure that transformation delivers lasting value and that employees and leaders are equipped to work safely, effectively and confidently in an evolving environment.
The Senior Director will advance organizational effectiveness by using workforce data, behavioural insights and employee feedback to align structure, roles, policies, culture, employee programs and ways of working with the OMA's strategic priorities. The role will translate qualitative and quantitative information into practical workforce actions, strengthen organizational health and design strategies, and drive modernization and continuous improvement across People & Culture systems, practices and policy frameworks.
In partnership with Technology, People & Culture colleagues and business leaders, the Senior Director will design and steward a structured approach to digital, AI and people-related change. This will include readiness assessment, stakeholder mapping, change impact analysis, communications, reinforcement, measurement and ongoing iteration. The role will identify current and future skill gaps arising from new technologies and processes and partner with the Talent Development & Learning team and business leaders to support effective upskilling and reskilling.
The Senior Director will also help leaders and teams adapt human judgment, accountability and oversight as AI becomes more prevalent in the workplace. They will champion adoption approaches that balance productivity with wellbeing, equity, accessibility and trust, while advancing maturity in the responsible use of workforce metrics and people analytics. The role will ensure that qualitative and quantitative data are interpreted appropriately and used to inform organizational risks, priorities and recommendations.
Culture, equity, diversity, inclusion, accessibility, wellbeing and engagement will be embedded as core organizational design principles. The Senior Director will ensure these considerations are reflected across leadership practices, people systems, policies and decision-making frameworks through clear standards, practical tools and decision checkpoints. As a trusted advisor to senior leaders, they will provide guidance on workforce risks and opportunities related to organizational change, culture, technology adoption and policy decisions, grounded in a strong understanding of human behaviour, organizational dynamics and equity impact.
The preferred candidate is a strategic and practical organizational development leader who has operated at a systems level and can connect organizational design, culture, workforce strategy, policy and technology-enabled transformation. They will bring demonstrated success leading complex enterprise change and advising senior leaders through ambiguity, with the judgment to balance modernization and productivity with employee experience, wellbeing, accessibility, equity and trust. A strong relationship builder and facilitator, the successful candidate will be able to align diverse stakeholders around shared outcomes and translate data, behavioural insights and employee feedback into clear recommendations and action.
The successful candidate will bring six to nine years of progressive experience in organizational development, organizational design, change management or a related field. This will include experience with organization-wide diagnostics, data-informed workforce strategy, enterprise change, culture and engagement, and advising senior leaders. Demonstrated success facilitating complex, multi-stakeholder processes in changing environments, leading multidisciplinary teams and managing complex portfolios is required, along with a strong grounding in EDIA and inclusive organizational practices.
To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to https://miramsbecker.com/opportunities/senior-director-organization-development-oma . For additional information contact Penny Mirams at penny@miramsbecker.com or Natalie Woods at natalie@miramsbecker.com .
Artificial Intelligence (AI) will not be used in the evaluating or assessing of candidates.
The base salary range this new role is $150,000–$160,000
OMA and Mirams Becker Inc. are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity. We are committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
