Collingwood General and Marine Hospital
Sep 18, 2020Full time
Choose Collingwood General & Marine Hospital: Explore a role with Collingwood General & Marine Hospital (CGMH) and live your ideal lifestyle. Located on the shores of Georgian Bay, you have the opportunity to enjoy the 4-season recreational community. CGMH is a 74-bed facility serving more than 60,000 permanent residents and 3.5 million annual visitors to the communities of Wasaga Beach, Collingwood, Clearview and the Blue Mountains. CGMH is an acute care hospital providing emergency care, diagnostic services including lab, imaging and cardio respiratory therapy, as well as two inpatient units (medicine and surgery). In addition, CGMH provides care in specialty areas including obstetrics, orthopaedics, intensive care and surgery. The Hospital also provides outpatient care including dialysis and a wide range of clinics including mental health and rehabilitation services. There are endless opportunities for families, adventure seekers, boaters, foodies and so much more. Corporate Culture: At Collingwood General & Marine Hospital, we are anchored by our vision, mission and values and guided by our strategic directions. If you exhibit the core values of CGMH; Inclusive, Caring, Accountable, Respect, Excellence, Teamwork, Adaptable, we want you to join us in providing exceptional services to our patient and their families. The Opportunity: Reporting to the Vice President Of Corporate Services and CFO, the Director, Risk Management and Clinical Services works collaboratively with others to plan, develop, implement, and evaluate corporate and clinical risk management strategies in keeping with the mission, vision and values of the Collingwood General and Marine Hospital (CGMH). In addition, the role works collaboratively with the Managers within the Clinical Services portfolio (including Diagnostic Imaging, Laboratory, and Pharmacy) to develop long term plans, define goals and objectives, and direct the day-to-day administrative operations of Clinical Services across CGMH. The Director, Risk Management and Clinical Services develops and oversees the implementation of corporate policies and procedures on risk management; works with the Vice President, Corporate Services and CFO and Senior Leadership Team (SLT) to address issues arising from risk events, critical incidents, legal actions, and reports of the Coroner, Government commissions and external agencies. Oversees risk identification, analysis, trending, reporting and reduction; claims reporting and management; quality indicator development, monitoring and reporting; the development and delivery of staff education related to risk management. The role also participates in strategic planning and provides collaborative leadership and advice to others across the organization on issues related to Risk Management and Clinical Services. The Director, Risk Management and Clinical Services participates in the development of the operating and capital budget plan for the areas of Risk Management and Clinical Services; recommends the allocation of resources for related programs and services and prepares business cases to support new initiatives and services. The Director, Risk Management and Clinical Services provides administrative leadership to the Clinical Services Leadership Team and manages performance to ensure effective and efficient service delivery. Attends meetings and participates in committees relevant to Risk Management and CGMH Operations and represents CGMH externally on Risk Management issues. The Director, Risk Management and Clinical Services also oversees the management and reporting of data related to Incident Reports, plans, develops and delivers educational material for clinical staff and physicians related to risk management, and assists/facilitates Incident Analyses following critical incidents. Qualifications: Required Masters degree in Health Administration or related health discipline. Seven (7) to ten (10) years of clinical practice and professional management/leadership experience, with emphasis in risk management or an equivalent combination of education, training and experience. Preferred Canadian Risk Management (CRM) Designation considered an asset. Skills Ability to communicate effectively, both verbally and in writing, with all levels of the organization. Effective facilitation skills and the ability to motivate and influence leaders. Advanced skills in planning, project management, change management and group process. Ability to work effectively, both independently and as part of a team. General knowledge of current health care issues and trends. Broad knowledge of patient care delivery systems in primary, acute and community settings. Basic knowledge of risk management and patient safety practices. General knowledge of adult education principles and practices. Ability to exercise sound judgment, critical thinking and effective decision-making. Ability to analyze and problem-solve complex issues towards effective solutions. Ability to critically assess policy and procedures and affect change. Ability to respond to changing priorities and unforeseen circumstances. Ability to provide leadership, guidance and direction to staff and the leadership team. Ability to effectively manage budget and staff resources. Ability to organize, prioritize and balance work. Duties and Responsibilities: Active participation in the Hospital’s Health and Safety Internal Responsibility System, which includes maintaining accountability for the defined responsibilities listed in applicable legislation, policies and procedures. Actively contributes within the scope of the position to the enhancement of the patient experience through continuous improvement, learning, and teamwork, with the goal of creating an environment that is caring, inclusive, respectful, patient and family-centred with a focus on excellence, innovation and safety. Monitors staff and physician perceptions of risk management and identifies opportunities for improvement through regular contact with clinical and service providers. Coaches, guides and models key behaviours and strategies, encouraging dialogue and providing advice to facilitate resolutions of issues. Assists program and service teams in defining and achieving specific risk management goals and objectives. Coordinates and develops organizational responses to reports or requests for information from external agencies such as Insurers, the Coroner’s Office, Legal Counsel, Ministry of Health, etc., consulting with Health Information Management on release of information and confidentiality issues. Consults with legal advisor(s) and insurance investigators regarding clinical, risk management and medical-legal issues. Works with authorities on evidentiary matters and provides evidence for court cases as required, including preparing and swearing affidavit evidence. Facilitates the identification and investigation of personnel and systems issues arising from the monitoring of risk events, critical incidents, legal actions, and reports of the Coroner, Government commissions and external agencies, and works with the Vice President, Corporate Services and CFO and SLT to ensure issues are addressed. Reports potential and actual claims and manages cases to mitigate risk and limit liability exposure. Conducts risk analysis and advises on high-profile/high risk cases and issues. Consults with and coaches’ teams on issues such as negative outcomes and incident analysis. Assists/facilitates Incident Analyses following critical incidents. Supports clinicians with implementation of the Disclosure of Serious Adverse Events policy. Oversees the management and reporting of data related to Incident Reports to ensure clinical staff regularly receive incident related information. Develops and manages budgets related to assigned areas including monitoring expenditures and reporting on variances. Works collaboratively with others across the organization to formulate, implement, and evaluate strategic plans, goals and objectives for corporate and clinical risk management, consistent with the organization’s strategic plan and the mission, vision and values of CGMH. Develops and oversees the implementation of corporate policies and procedures on Risk Management and Clinical Services in consultation with SLT, Clinical Services Leadership, and clinical and service providers. In conjunction with the Clinical Services Leadership, develops long term plans, defines goals and objectives, and assists in the day-to-day operations of the Clinical Service portfolio, including issues related to human, financial and material resources. Plans, develops and delivers educational programs, initiatives and materials for employees and physicians related to risk management. Shares knowledge and expertise with other organizations through teaching and lecturing at conferences on related topics. Leads projects and strategic initiatives related to risk management. Oversees project teams with representation from clinical programs and services and corporate support departments, supervising staff as required on a project basis. Liaises with federal, provincial and regional agencies on relevant issues, and represents CGMH as a member on key regional and provincial committees related to risk management and infection prevention and control. Keeps abreast of new initiatives, developments and trends in risk management through literature review, contact with peers at other organizations, industry leader groups, professional associations and attendance at seminars, workshops and education programs. Assists other departments by providing feedback in the drafting and negotiating of contracts from a risk management perspective for a variety of products and services. More Information: Location: Corporate Services Employment Group: Non-Union Employment Type: Permanent Full-Time Start Date: In line with the next Hospital Orientation Intake https://cgmh.startdate.ca/#/career/info/public/298?language=en Hours of Work : Days. Please be reminded that as a Hospital, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts - days, evenings, and nights. Annual Salary: $106,770.88 – $123,600.64 Benefits: This position includes a comprehensive non-union benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation and sick days, short/long term disability plans, HOODIP pension plan, Employee & Family Assistance Program and access to CGMH Perkopolis discounts.