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Date Posted: 09/12/2022 Req ID: 27272 Faculty/Division: University of Toronto Scarborough Department: UTSC: Health & Wellness Centre Campus: University of Toronto Scarborough (UTSC) Position Number: 00026475 About us: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey. Your opportunity: The Health & Wellness Centre provides health promotion, primary care and counselling services in an interprofessional shared care model. The team delivers student-focused care and support that is compassionate, culturally responsive and evidence-based and supports students in achieving their goals and potential by inspiring hope, promoting healthy choices and supporting the healing process. The team strives to enhance services to students through collaborative partnerships across campus and in the community. Our goal is wellness for  EVERY  student and our vision is  Transformative Inclusive Care. Thriving Community . We are guided by our values including compassion, empowerment, empathy, support, and inclusion. Under general supervision of the Manager, Health & Wellness Centre, this position provides highly effective front line customer service support to students and assistance to Health &Wellness Centre staff. Key responsibilities include: reception duties; answering general telephone calls and inquiries; scheduling appointments; assistance with management of medical charts in the EHR (Electronic Health Record); responding to requests for information; coordinating the flow of information through voicemail recordings and hours of operations notifications; entering daily data and submitting patient billings to OHIP and other health insurance providers; entering data to core database; monitoring mail; and preparing and faxing referrals to specialist's offices. Your responsibilities will include: Acting as the first point of contact for general enquiries Responding to enquiries within the defined scope of the role and redirecting as appropriate Creating and updating records Scheduling appointments Confirming appointments Handling sensitive and/or confidential information Providing proactive support to individuals in distress and making referrals to specific university services Submitting billing records for processing Essential Qualifications: College Certificate in medical office administration or equivalent or acceptable combination of equivalent experience. Minimum two years of related medical office administration in a medical group practice setting. Experience with OHIP and insurance billing practices. Working knowledge of medical office terminology. Demonstrated ability to create an inviting and welcoming environment for clients. Strong customer services skills and proven ability to perform calmly and competently during emergency situations. Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment. Knowledge of PHIPA and ability to maintain strict confidentiality. Strong written and verbal communication skills. Must be accurate and attentive to detail. Ability to exercise good judgment, tact, initiative and problem solving skills. Strong interpersonal skills and ability to work in a fast paced environment. Ability to work independently and as a team member in a multifaceted environment with frequent interruptions. Proficient in Microsoft Word and Excel and ability to incorporate new and emerging office information technology. Proficient in using Electronic Health Record system (EHR). Assets (Nonessential): First Aid/CPR Certificate. Familiarity with student services and student life in a post-secondary setting. To be successful in this role you will be: Approachable Courteous Efficient Organized Possess a positive attitude Team player Notes:  This is a term position ending August 2023 Hours of work: Monday, Tuesday, and Friday from 8:45 AM to 5:00 PM; Wednesday and Thursday from 11:45 AM to 8:00 PM A copy of the full job description is available upon request from the  UTSC HR Office .   Closing Date: 09/21/2022, 11:59PM ET Employee Group: USW  Appointment Type: Budget - Term  Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 07 -- $53,222 with an annual step progression to a maximum of $68,063. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.  Job Category: Health & Wellbeing Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Diversity Statement The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see  http://uoft.me/UP . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact  uoft.careers@utoronto.ca .