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St. Michael's Hospital

Toronto, Ontario (Canada)

Web: www.stmichaelshospital.com

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St. Michael’s Hospital is a Catholic teaching and research hospital located in the heart of Toronto – Canada’s largest and most diverse city. Affectionately known as “Toronto’s Urban Angel”, St. Michael’s Hospital was founded in 1892 by the Sisters of St. Joseph to care for the sick and poor. Since that time, the Hospital has maintained its rich tradition of caring for the vulnerable of Toronto living out its mission and values at all levels of the organization.

 Today, St. Michael’s Hospital is recognized as a valuable regional and provincial resource, meeting the needs of patients throughout the province with our specialized clinical programs and services. With the development of the Keenan Research Centre and the Li Ka Shing International Centre in Health Care Education that together form the Li Ka Shing Knowledge Institute of St. Michael’s Hospital, the Hospital has spread its wings even further to become a global resource for leading-edge therapies and healthcare practices.

The Program Director of the Inner City Health is directly accountable to the Executive Vice President, Clinical Programs and Chief Medical Officer. The Program Director will work with clinical leaders, physician leaders, and administrators to effectively and efficiently direct the operations of the Inner City Health departments. Key clinical areas for this portfolio include the Emergency Department, General Internal Medicine Program and the Mental Health & Addictions Program and potentially other programs within Inner City Health. Previous management experience and/or strong working knowledge of these clinical areas is required.

The Program Director is a visionary leader who looks for innovative ways to deliver responsive, patient- centred services to our local community.  The Program Director is responsible for understanding the local and provincial healthcare landscape to help inform decision making. They ensure the overall management and operations of the Inner City Health departments in   accordance with the St. Michael’s Hospital vision, mission, and strategic goals. The Program Director provides strong leadership for the interdisciplinary healthcare team including approximately 17-20 direct reports. The successful candidate will also ensure quality patient care, continuous program development, quality improvement and the implementation of strategic and operational planning; human resource planning; health science education, and clinical resource management.  The Program Director must have highly developed political and interpersonal skills as well as the ability to build consensus amongst numerous players and inspire others while managing diverse relationships. An astute ability to see “the big picture” and significant competence with engaging community partners is required.


The Program Director is accountable for creating a strong team culture and it will be essential that they ensure continuity and standardization of policies, processes and procedures across the program. They must have a sound understanding of the complexities of IT integration across the hospital and healthcare system. The Program Director facilitates and supports effective communication and sharing between the Clinical Leader Managers and physician chiefs/leaders.  It is critical the Program Director have a strong understanding of population health and the social determinants of health, and have the skills to lead the team to develop programs to meet patient and community needs. Experience with project management and program evaluation will be critical. Significant competence and comfort with coaching, mentoring and advising direct reports will be essential. Strong data management skills and knowledge and experience managing a large budget is required.



  • Develops and directs the implementation of new health care delivery and management models which advance and support organizational directions.
  • Ensures accurate and timely response to funding agencies for required reporting  i.e. QBP funded activity, RGP, HIV, etc.
  • In collaboration with clinical leaders, physician leaders and administrators, directs the operations of the program and its component units to provide high quality, cost-effective patient services. 
  • Develops and implements programmatic goals and objectives which are consistent with hospital strategies and future directions.
  • Continuously advances the operational effectiveness and efficiency of the programs and reporting units/areas through process redesign, continuous quality initiatives, benchmarking, the development of clinical and management information systems, and the introduction of new technologies.
  • Contributes to the development and implementation of the hospital’s overall strategic plan by providing subject matter expertise
  • Ensures the availability of appropriate clinical, human and financial resources to achieve the objectives of the program. Collaboratively develops and monitors the operational and capital budget for the program using appropriate financial forecasting and costing models, funding formulas, adjustment factors, clinical data and workload data.
  • Provides leadership in the development of a cohesive interdisciplinary team of health care professionals, administrative and support staff which can effectively meet the needs of the program's clients.
  • Exemplifies a collaborative, participatory management style within the program and with other programs and service providers.
  • Ensures that staff are competent in their field of expertise and in administrative procedures by supporting and advancing the education of all staff within the program.
  • Develops and implements strategies to effectively manage the organizational, professional and personal challenges associated with change.   
  • Supports and encourages a strong academic focus for all professional staff within the program.  Fosters relationships with academic organizations through student placements and other learning opportunities. 
  • Works closely with the Director of Professional Practice & the Director of Nursing Practice and Education to facilitate professional development, technical competence, and adherence to practice standards for all professions within the program and across the hospital.
  • Develops and fosters positive internal and external relationships with clients, service providers, stakeholders and community partners to provide a seamless continuum of care for patients.
  • Collects and uses data to measure quality of care, customer and staff satisfaction, and clinical and financial outcomes. 
  • In collaboration with stakeholders, develops initiatives to continuously improve outcomes. Creates and advances innovative health care delivery models and approaches which meet the changing needs of patients within the hospital and in the community in order to create a seamless continuum of care.


  • Currently registered with the Ontario College of Nurses or other regulatory college as per another health discipline.
  • Master’s level education in a relevant field preferred.   Candidates without a graduate degree should be near completion.
  • Have at least five years of previous relevant management experience in an academic health sciences environment.
  • A successful track record of six (6) or more years at progressively more senior management level positions in health or public administration.
  • A graduate degree in a health, administration or business is preferred.
  • Experience as a clinician in nursing or another health related discipline is required.
  • Demonstrated experience working with government and agencies including LHINs, CDA, CNIB, ORN/CCO.
  • Demonstrated commitment to the vision, goals, mission and values of the Hospital.
  • Demonstrated management style that is visionary, creative and collaborative.
  • Knowledge, understanding and commitment to programmatic management concepts and other alternative shared governance models.
  • Proven success in providing inspirational leadership in a multi-disciplinary team environment.
  • Able to facilitate effective teamwork.
  • Demonstrated ability to establish good working relationships with physicians, community partners, academic partners, and other program or service providers.
  • Exemplary partnership, consensus-building, conflict resolution and negotiating skills.
    Strong analytic and conceptual skills as demonstrated by the ability to develop strategies and tactics which contribute to the achievement of broad programmatic and corporate goals. 
  • Strong oral and written communications skills.
  • A demonstrated commitment to professional and staff development and to the enhancement of academic excellence.
  • Ability to manage effectively in a dynamic operational environment. 
  • Able to organize self and others in order to manage competing priorities and balance multiple, disparate tasks. 
  • Effective change management skills.
  • Computer literacy.  Knowledgeable about new clinical technologies and information management systems.
  • Innovative, creative, goal-oriented, and committed to customer service.       



Jobs by St. Michael's Hospital

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Title City Posted Down
Registered Nurse - Post Anaesthetic Care Unit Toronto 01-08-2018
An RN at St. Michael's Hospital, who works in the Post Anesthetic Care Unit, works within a changing environment...

Registered Nurse - Operating Rooms Toronto 01-04-2018
The successful candidate will provide nursing in the Operating Rooms and Kidney Stone Centre. In...

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