Youthdale Treatment Centres (Youthdale) is a non-profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live-in treatment, secure treatment, day treatment, outpatient services, and community-based supports.
With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma-informed, evidence-based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.
Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario's child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale's clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in-patient, live-in treatment, and community-based services, managing a broad portfolio with approximately 95 staff members.
Key Responsibilities
Corporate Responsibilities
Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
Performs other related responsibilities as assigned by the President & CEO.
Strategic and Clinical Leadership
Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high-quality, evidence-informed, trauma-informed, and client-centred services aligned with organizational priorities, legislative requirements, and quality standards.
Collaborates with the Psychiatrist-in-Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out-of-home care models.
Quality, Risk and Compliance
Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high-quality care, operational effectiveness, and evidence-informed practice.
Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence-informed decision-making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.
Legal, Licensing and Regulatory Oversight
Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR-RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.
Inter-Professional Practice and Clinical Excellence
Promotes interdisciplinary collaboration and evidence-based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.
Equity, Diversity, Inclusion and Belonging (EDIB)
Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma-informed, and anti-oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.
Sector and Systems Leadership
Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system-level initiatives that advance child and youth mental health services.
Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.
Organizational Strategy and Operational Leadership
Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.
Leadership and Team Development
Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision-making, and operational excellence, while fostering accountability, collaboration, professional growth, and high-performing teams through leadership and mentorship.
Supports leadership development and succession planning initiatives that strengthen organizational capacity and long-term sustainability.
Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.
Compensation: $160,000 - $180,000
Ideal Candidate Profile
The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values-driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.
Requirements
A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
Proven ability to build partnerships and influence across multiple partners and systems.
Strong leadership, communication, and relationship management skills.
Demonstrated commitment to trauma-informed, equity-informed, and culturally responsive practices and leadership.
Recognized as a values-based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.
How to Apply
If you are interested in pursuing this exciting opportunity, apply here. For more information or if you have questions, please contact Bola Moradeyo at bmoradeyo@kbrs.ca .
Diversity and Accessibility Statement
Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.
KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.
Jul 06, 2026
Full time
Youthdale Treatment Centres (Youthdale) is a non-profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live-in treatment, secure treatment, day treatment, outpatient services, and community-based supports.
With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma-informed, evidence-based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.
Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario's child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale's clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in-patient, live-in treatment, and community-based services, managing a broad portfolio with approximately 95 staff members.
Key Responsibilities
Corporate Responsibilities
Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
Performs other related responsibilities as assigned by the President & CEO.
Strategic and Clinical Leadership
Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high-quality, evidence-informed, trauma-informed, and client-centred services aligned with organizational priorities, legislative requirements, and quality standards.
Collaborates with the Psychiatrist-in-Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out-of-home care models.
Quality, Risk and Compliance
Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high-quality care, operational effectiveness, and evidence-informed practice.
Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence-informed decision-making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.
Legal, Licensing and Regulatory Oversight
Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR-RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.
Inter-Professional Practice and Clinical Excellence
Promotes interdisciplinary collaboration and evidence-based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.
Equity, Diversity, Inclusion and Belonging (EDIB)
Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma-informed, and anti-oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.
Sector and Systems Leadership
Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system-level initiatives that advance child and youth mental health services.
Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.
Organizational Strategy and Operational Leadership
Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.
Leadership and Team Development
Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision-making, and operational excellence, while fostering accountability, collaboration, professional growth, and high-performing teams through leadership and mentorship.
Supports leadership development and succession planning initiatives that strengthen organizational capacity and long-term sustainability.
Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.
Compensation: $160,000 - $180,000
Ideal Candidate Profile
The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values-driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.
Requirements
A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
Proven ability to build partnerships and influence across multiple partners and systems.
Strong leadership, communication, and relationship management skills.
Demonstrated commitment to trauma-informed, equity-informed, and culturally responsive practices and leadership.
Recognized as a values-based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.
How to Apply
If you are interested in pursuing this exciting opportunity, apply here. For more information or if you have questions, please contact Bola Moradeyo at bmoradeyo@kbrs.ca .
Diversity and Accessibility Statement
Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.
KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.
Canadian Mental Health Association Waterloo Wellington
Posting closes: July 2, 2026 at 5:00pm
About Us: The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.
Why Join our Team: Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans. Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment. Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive. Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.
The Opportunity:
We are recruiting for a Vice President, Clinical Services
This a regular full-time newly created position (minimum of 35 hours per week Monday to Friday 9am to 5pm) based at 737 Woolwich St, Guelph.
The Vice President, Clinical Services (VP, Clinical Services) is a member of the Executive Leadership Team at the Canadian Mental Health Association Waterloo Wellington (CMHA WW) and reports to the Chief Executive Officer (CEO), providing executive leadership and organization-wide accountability for clinical services, clinical excellence, quality improvement, client safety, enterprise risk management, and privacy and health information management across a multi-site, community-based mental health and addictions organization.
The VP, Clinical Services ensures services are safe, equitable, evidence-based, trauma-informed, are compliant with funder’s requirements, accreditation, and regulatory requirements, including privacy legislation and standards governing the collection, use, disclosure, and protection of personal health information. The role integrates clinical governance, system accountability, and risk stewardship with enterprise privacy governance to drive consistent standards while enabling responsive, high-quality care across diverse programs and geographies. The VP Clinical Services also holds executive oversight for the performance, integration, and continuous improvement of clinical service delivery across the organization.
As a trusted advisor to the CEO and Board, the VP Clinical Services leads organization-wide quality, risk, and accreditation systems, and serves as Chief Privacy Officer, providing strategic oversight of privacy governance, compliance, breach management, and organizational practices related to health information. The VP strengthens system partnerships and advances innovation and continuous improvement in clinical care, information stewardship, and service delivery.
Key Responsibilities:
Clinical Governance & Professional Practice
Provide executive leadership and professional accountability for clinical services across all services and programs across the lifespan provided by CMHA WW.
Establish and sustain an integrated clinical governance framework that ensures consistent standards, accountability, and excellence across all programs, services and sites.
Oversee clinical leadership structures, including professional practice, clinical ethics, and scope of practice optimization.
Ensure alignment of clinical services with regulatory standards, best practices, and organizational priorities.
Drive consistency and integration of clinical service delivery across multiple sites, ensuring equitable access, standardized care pathways, and seamless client transitions between programs and services
Quality, Client Safety & Continuous Improvement
Lead the development, implementation, and evaluation of the organization’s Quality Management System.
Establish organization-wide quality performance indicators, outcome measurement frameworks, and reporting structures.
Ensure consistent client safety practices, including incident reporting, investigation, disclosure, and system-level improvement.
Monitor organizational performance, identify trends and risks, and ensure timely mitigation and corrective action.
Integrate quality improvement initiatives directly into clinical service delivery to drive measurable improvements in care outcomes and client experience.
Champion a culture of continuous quality improvement, client experience, and organizational learning.
Oversee Quality of Care review processes and ensure compliance with applicable legislation, including the Quality of Care Information Protection Act (QCIPA).
Risk Management & Compliance
Provide executive oversight of clinical and organizational risk within the Enterprise Risk Management (ERM) framework.
Ensure compliance with applicable legislation, regulatory requirements, professional standards, and funder expectations.
Oversee the development, implementation, and monitoring of policies, procedures, and standards that mitigate risk and support safe, high-quality care.
Lead organizational response to critical incidents, complaints, and external reviews, ensuring transparency, accountability, and continuous improvement.
Ensure systems are in place for the reporting, investigation, and management of incidents, complaints, and Serious Occurrences, including compliance with funder reporting requirements.
Promote a proactive, organization-wide approach to risk identification, prevention, and mitigation to safeguard clients, staff, and organizational assets.
Privacy & Health Information Management
Serve as the organization’s Chief Privacy Officer (CPO), providing executive leadership and accountability for privacy and health information management.
Ensure compliance with applicable privacy legislation (including PHIPA), and oversee organizational practices related to the collection, use, disclosure, retention, and protection of personal health information.
Establish and sustain an enterprise-wide privacy governance framework, including policies, standards, and controls that support compliance and risk mitigation.
Oversee the management of privacy breaches and complaints, ensuring timely investigation, resolution, and system-level improvements.
Lead privacy and health information audits, monitoring, and continuous improvement initiatives to strengthen organizational practices.
Provide strategic oversight of health information management, including data governance, standardization, and the effective use of information to support quality care and decision-making.
Build organizational capacity through education, guidance, and leadership to ensure consistent application of privacy and health information standards across all programs and sites
Accreditation, Standards & System Accountability
Serve as the organization’s Executive Lead for Accreditation Canada and Health Standards Organization (HSO) processes, ensuring ongoing readiness and compliance.
Oversee Required Organizational Practices (ROPs) and alignment with national quality and safety standards.
Ensure fulfillment of Ontario Health accountability requirements, including Multi-Sector Service Accountability Agreement (MSAA) obligations, quality improvement plans, and performance reporting.
Represent CMHA WW in regional and provincial forums, contributing to system planning, integration, and transformation initiatives.
Strategy, Innovation & System Integration
Contribute to organizational strategic planning, with a focus on clinical quality, safety, and sustainability.
Lead clinical and quality input into service design, transformation, and innovation initiatives.
Advance integrated care models and partnerships that improve access, coordination, and client outcomes.
Provide Executive Leadership for change management initiatives, including implementation of new models of care, technologies, and system reforms.
Identify opportunities to expand or redesign clinical services to better meet emerging community needs and system priorities.
Governance & Board Relations
Provide regular reporting and strategic advice to the CEO and Board on clinical performance, quality, client safety, and risk.
Support Board and the Board’s Committee on Performance, Quality, Risk and Ethics (PQRE) decisions through reporting, analysis, and recommendations.
Ensure transparency and alignment between governance, strategy, and operational performance.
Leadership & Organizational Culture
Provide Executive Leadership for change management related to new models of care, digital tools, or system reforms.
Lead clinical input into service redesign, expansion, and innovation across multiple sites.
Provide leadership, coaching, and accountability for senior clinical, quality, and risk leaders.
Support leadership development, succession planning, and workforce sustainability within clinical and quality portfolios.
Foster a culture of accountability, transparency, and ethical stewardship of clinical and personal health information.
Contribute to organizational strategic planning with a focus on clinical quality, safety, and sustainability.
Apply CMHA WW privacy, quality, and risk management standards consistently across all responsibilities and duties.
Demonstrate commitment to CMHA WW’s Mission, Vision, and Values in all daily work and professional interactions.
Provide CEO Coverage as designated by the CEO.
Qualifications:
Education and Experience:
Master’s degree in a regulated health profession, health administration, public health, or a related field; doctoral degree considered an asset.
Current registration in good standing with a relevant regulatory college
Significant progressive senior leadership experience in healthcare, preferably within community mental health and addictions or a similarly complex environment.
Demonstrated experience leading at an executive level in:
Clinical governance and professional practice
Quality improvement and patient safety
Enterprise risk management and regulatory compliance
Clinical service delivery, program performance, and multi-site operations
Experience with Accreditation Canada / HSO standards and Ontario Health accountability frameworks.
Proven experience leading organizational transformation, system integration, and large-scale change initiatives.
Required Skills & Abilities:
Strong systems thinking with the ability to lead across complex, multi-site environments.
Strategic mindset with the ability to translate vision into measurable outcomes.
Advanced knowledge of quality improvement methodologies, performance measurement, and risk mitigation.
Exceptional communication, relationship-building, and stakeholder engagement skills.
Demonstrated ability to influence at executive, Board, and system levels.
High level of political acuity and sound judgment in complex environments.
Commitment to equity, inclusion, and culturally safe care.
Strong project management, organizational, and analytical skills.
Advanced proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and PDF tools.
Valid G Class driver’s license, access to a reliable personal vehicle, and appropriate insurance
Embody CMHA WW values: Mutual Respect, Integrity, Accountability, Excellence, and Innovation.
Compensation: Level 12 (Non-Union) $76.78 to $91.75 per hour ($139,739.60 to $166,985.00 annually)
Qualified applicants are invited to submit a resume and cover letter (in one document) outlining how your skills and experience meet the position requirements.
CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.
*We do not use AI in our screening process.
Jun 19, 2026
Full time
Posting closes: July 2, 2026 at 5:00pm
About Us: The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.
Why Join our Team: Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans. Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment. Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive. Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.
The Opportunity:
We are recruiting for a Vice President, Clinical Services
This a regular full-time newly created position (minimum of 35 hours per week Monday to Friday 9am to 5pm) based at 737 Woolwich St, Guelph.
The Vice President, Clinical Services (VP, Clinical Services) is a member of the Executive Leadership Team at the Canadian Mental Health Association Waterloo Wellington (CMHA WW) and reports to the Chief Executive Officer (CEO), providing executive leadership and organization-wide accountability for clinical services, clinical excellence, quality improvement, client safety, enterprise risk management, and privacy and health information management across a multi-site, community-based mental health and addictions organization.
The VP, Clinical Services ensures services are safe, equitable, evidence-based, trauma-informed, are compliant with funder’s requirements, accreditation, and regulatory requirements, including privacy legislation and standards governing the collection, use, disclosure, and protection of personal health information. The role integrates clinical governance, system accountability, and risk stewardship with enterprise privacy governance to drive consistent standards while enabling responsive, high-quality care across diverse programs and geographies. The VP Clinical Services also holds executive oversight for the performance, integration, and continuous improvement of clinical service delivery across the organization.
As a trusted advisor to the CEO and Board, the VP Clinical Services leads organization-wide quality, risk, and accreditation systems, and serves as Chief Privacy Officer, providing strategic oversight of privacy governance, compliance, breach management, and organizational practices related to health information. The VP strengthens system partnerships and advances innovation and continuous improvement in clinical care, information stewardship, and service delivery.
Key Responsibilities:
Clinical Governance & Professional Practice
Provide executive leadership and professional accountability for clinical services across all services and programs across the lifespan provided by CMHA WW.
Establish and sustain an integrated clinical governance framework that ensures consistent standards, accountability, and excellence across all programs, services and sites.
Oversee clinical leadership structures, including professional practice, clinical ethics, and scope of practice optimization.
Ensure alignment of clinical services with regulatory standards, best practices, and organizational priorities.
Drive consistency and integration of clinical service delivery across multiple sites, ensuring equitable access, standardized care pathways, and seamless client transitions between programs and services
Quality, Client Safety & Continuous Improvement
Lead the development, implementation, and evaluation of the organization’s Quality Management System.
Establish organization-wide quality performance indicators, outcome measurement frameworks, and reporting structures.
Ensure consistent client safety practices, including incident reporting, investigation, disclosure, and system-level improvement.
Monitor organizational performance, identify trends and risks, and ensure timely mitigation and corrective action.
Integrate quality improvement initiatives directly into clinical service delivery to drive measurable improvements in care outcomes and client experience.
Champion a culture of continuous quality improvement, client experience, and organizational learning.
Oversee Quality of Care review processes and ensure compliance with applicable legislation, including the Quality of Care Information Protection Act (QCIPA).
Risk Management & Compliance
Provide executive oversight of clinical and organizational risk within the Enterprise Risk Management (ERM) framework.
Ensure compliance with applicable legislation, regulatory requirements, professional standards, and funder expectations.
Oversee the development, implementation, and monitoring of policies, procedures, and standards that mitigate risk and support safe, high-quality care.
Lead organizational response to critical incidents, complaints, and external reviews, ensuring transparency, accountability, and continuous improvement.
Ensure systems are in place for the reporting, investigation, and management of incidents, complaints, and Serious Occurrences, including compliance with funder reporting requirements.
Promote a proactive, organization-wide approach to risk identification, prevention, and mitigation to safeguard clients, staff, and organizational assets.
Privacy & Health Information Management
Serve as the organization’s Chief Privacy Officer (CPO), providing executive leadership and accountability for privacy and health information management.
Ensure compliance with applicable privacy legislation (including PHIPA), and oversee organizational practices related to the collection, use, disclosure, retention, and protection of personal health information.
Establish and sustain an enterprise-wide privacy governance framework, including policies, standards, and controls that support compliance and risk mitigation.
Oversee the management of privacy breaches and complaints, ensuring timely investigation, resolution, and system-level improvements.
Lead privacy and health information audits, monitoring, and continuous improvement initiatives to strengthen organizational practices.
Provide strategic oversight of health information management, including data governance, standardization, and the effective use of information to support quality care and decision-making.
Build organizational capacity through education, guidance, and leadership to ensure consistent application of privacy and health information standards across all programs and sites
Accreditation, Standards & System Accountability
Serve as the organization’s Executive Lead for Accreditation Canada and Health Standards Organization (HSO) processes, ensuring ongoing readiness and compliance.
Oversee Required Organizational Practices (ROPs) and alignment with national quality and safety standards.
Ensure fulfillment of Ontario Health accountability requirements, including Multi-Sector Service Accountability Agreement (MSAA) obligations, quality improvement plans, and performance reporting.
Represent CMHA WW in regional and provincial forums, contributing to system planning, integration, and transformation initiatives.
Strategy, Innovation & System Integration
Contribute to organizational strategic planning, with a focus on clinical quality, safety, and sustainability.
Lead clinical and quality input into service design, transformation, and innovation initiatives.
Advance integrated care models and partnerships that improve access, coordination, and client outcomes.
Provide Executive Leadership for change management initiatives, including implementation of new models of care, technologies, and system reforms.
Identify opportunities to expand or redesign clinical services to better meet emerging community needs and system priorities.
Governance & Board Relations
Provide regular reporting and strategic advice to the CEO and Board on clinical performance, quality, client safety, and risk.
Support Board and the Board’s Committee on Performance, Quality, Risk and Ethics (PQRE) decisions through reporting, analysis, and recommendations.
Ensure transparency and alignment between governance, strategy, and operational performance.
Leadership & Organizational Culture
Provide Executive Leadership for change management related to new models of care, digital tools, or system reforms.
Lead clinical input into service redesign, expansion, and innovation across multiple sites.
Provide leadership, coaching, and accountability for senior clinical, quality, and risk leaders.
Support leadership development, succession planning, and workforce sustainability within clinical and quality portfolios.
Foster a culture of accountability, transparency, and ethical stewardship of clinical and personal health information.
Contribute to organizational strategic planning with a focus on clinical quality, safety, and sustainability.
Apply CMHA WW privacy, quality, and risk management standards consistently across all responsibilities and duties.
Demonstrate commitment to CMHA WW’s Mission, Vision, and Values in all daily work and professional interactions.
Provide CEO Coverage as designated by the CEO.
Qualifications:
Education and Experience:
Master’s degree in a regulated health profession, health administration, public health, or a related field; doctoral degree considered an asset.
Current registration in good standing with a relevant regulatory college
Significant progressive senior leadership experience in healthcare, preferably within community mental health and addictions or a similarly complex environment.
Demonstrated experience leading at an executive level in:
Clinical governance and professional practice
Quality improvement and patient safety
Enterprise risk management and regulatory compliance
Clinical service delivery, program performance, and multi-site operations
Experience with Accreditation Canada / HSO standards and Ontario Health accountability frameworks.
Proven experience leading organizational transformation, system integration, and large-scale change initiatives.
Required Skills & Abilities:
Strong systems thinking with the ability to lead across complex, multi-site environments.
Strategic mindset with the ability to translate vision into measurable outcomes.
Advanced knowledge of quality improvement methodologies, performance measurement, and risk mitigation.
Exceptional communication, relationship-building, and stakeholder engagement skills.
Demonstrated ability to influence at executive, Board, and system levels.
High level of political acuity and sound judgment in complex environments.
Commitment to equity, inclusion, and culturally safe care.
Strong project management, organizational, and analytical skills.
Advanced proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and PDF tools.
Valid G Class driver’s license, access to a reliable personal vehicle, and appropriate insurance
Embody CMHA WW values: Mutual Respect, Integrity, Accountability, Excellence, and Innovation.
Compensation: Level 12 (Non-Union) $76.78 to $91.75 per hour ($139,739.60 to $166,985.00 annually)
Qualified applicants are invited to submit a resume and cover letter (in one document) outlining how your skills and experience meet the position requirements.
CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.
*We do not use AI in our screening process.
Organization: Brightshores Health System
Position Title: Director, Mental Health & Addiction Services
Reports to: Vice President, Clinical Programs, Quality, CNE
Location: Owen Sound
Annual Salary: $144,073 - $170,759
THE OPPORTUNITY
Brightshores Health System is a dynamic, multi-site healthcare organization at the heart of Grey and Bruce counties, serving a diverse rural population of approximately 175,000 residents, as well as seasonal visitors and tourists. Operating six hospitals across one of Ontario’s largest geographic regions, Brightshores delivers a full continuum of care from emergency services at every site to advanced specialty programs in areas such as cancer, stroke, kidney disease, and mental health and addictions. With more than 2,100 staff, 250 physicians, and 1,000 volunteers, the organization is deeply committed to building healthier communities through compassionate, high-quality care and strong partnerships.
Brightshores is actively advancing a more connected and integrated system of care, one that improves access, enhances patient and family experiences, and delivers better outcomes across a large and complex rural landscape. With innovative initiatives such as its provincially recognized Wellness & Recovery Centre and a growing focus on research and system integration, Brightshores offers leaders the opportunity to shape the future of rural healthcare while making a meaningful impact close to home.
The Director, Mental Health & Addiction Services provides strategic and operational leadership for a comprehensive, multi-site program across Brightshores Health System, including 45 inpatient hospital beds and the 45-bed Wellness and Recovery Centre, as well as a full continuum of outpatient services. Accountable for program development, clinical quality, and service delivery, the Director ensures integrated, accessible, and responsive care for a growing and aging rural population within a complex environment of multiple sites and funding models.
Working in close partnership with administrative and physician leadership, interdisciplinary teams, and community partners, the Director advances high-quality, evidence-informed, person-centred care. The role plays a critical part in system transformation—strengthening partnerships, improving access and patient flow, and aligning services with provincial, regional, and local priorities.
As a key leader in advancing Brightshores’ strategic plan, the Director fosters a culture of accountability, ownership, and continuous improvement. An exceptional relationship builder, the ideal candidate brings strategic insight, resilience, and the ability to lead through change, while mentoring high-performing teams and ensuring an outstanding patient and family experience.
KEY RESPONSIBILITIES
Strategic Leadership & Program Development
Provide strategic leadership for the evolution of Mental Health & Addictions services, ensuring timely, appropriate care delivered in the most suitable setting across a fully integrated continuum.
Align programs with Brightshores’ strategic priorities, advancing access, integration, sustainability, and innovation including models that reduce hospital utilization and strengthen community-based care.
Lead program planning and transformation in response to community needs and provincial/regional priorities within a dynamic rural health environment.
Clinical Quality & Patient Experience
Ensure delivery of safe, high-quality, evidence-informed, recovery-oriented, and person-centred care responsive to diverse populations.
Drive clinical excellence through accountability for outcomes, patient safety, and continuous quality improvement.
Champion a culture of belonging, equity, inclusion, and culturally safe care that enhances patient and family experience.
Operational & Financial Management
Oversee a complex, multi-site portfolio, ensuring effective day-to-day operations and performance across diverse funding models.
Lead budget planning, resource allocation, and operational execution to achieve access, flow, and efficiency targets.
Leverage data, analytics, and performance metrics to inform decision-making and deliver measurable improvements.
People Leadership & Culture
Build, mentor, and develop high-performing teams, fostering leadership capacity, engagement, and accountability.
Promote an inclusive, respectful, and psychologically safe workplace aligned with organizational values.
Strengthen performance through clear expectations, coaching, and recognition.
Partnerships, System Integration & Regional Leadership
Cultivate strong partnerships with leadership, physicians, community agencies, Ontario Health, and regional stakeholders to enable seamless care pathways.
Represent Brightshores in regional planning and contribute to system design, integration, and innovation in mental health services.
Advance Brightshores’ role as a leader in rural mental health and addictions care.
IDEAL CANDIDATE
Demonstrated success in progressively senior clinical leadership roles in Mental Health and Addictions (minimum 5 years), including leading complex, multi-site or rural programs and interdisciplinary teams delivering high-quality, patient-centred care.
Proven ability to translate strategic priorities into measurable outcomes, leading system transformation, quality improvement, and operational excellence across diverse portfolios, including fiscal and resource management.
Strong expertise in evidence-based mental health and addictions practices, with a track record of advancing clinical standards, patient safety, and continuous improvement initiatives.
Experience working within and contributing to regional health system planning and integration, including collaboration with Ontario Health and community partners.
Highly developed analytical and data literacy skills, using performance metrics to inform decision-making, drive accountability, and improve access, flow, and outcomes.
Recognized for fostering a culture of belonging, accountability, ownership, inclusion, and continuous improvement, with a demonstrated commitment to equity, diversity, and culturally safe, person-centred care.
Exceptional leadership, communication, and relationship-building skills, with the ability to influence, negotiate, resolve conflict, and lead teams and stakeholders effectively through change.
Demonstrated commitment to professional growth and the ability to operate effectively in a dynamic healthcare environment.
Participate in Administrator on-call rotation
Master’s degree in a health, business, or related discipline.
Current registration in good standing with a regulatory college under the Regulated Health Professions Act.
CONTACT INFORMATION
If you are interested in being considered for this exceptional opportunity, please contact:
Jane van Alphen, Partner jane.vanalphen@lhhnknightsbridge.com 416.648.0669
Erica Tsui, Consultant erica.tsui@lhhknightsbridge.com 416.928.4554
This Director role is a current existing vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
About LHH Knightsbridge – www.lhhknightsbridge.com
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
Jun 19, 2026
Full time
Organization: Brightshores Health System
Position Title: Director, Mental Health & Addiction Services
Reports to: Vice President, Clinical Programs, Quality, CNE
Location: Owen Sound
Annual Salary: $144,073 - $170,759
THE OPPORTUNITY
Brightshores Health System is a dynamic, multi-site healthcare organization at the heart of Grey and Bruce counties, serving a diverse rural population of approximately 175,000 residents, as well as seasonal visitors and tourists. Operating six hospitals across one of Ontario’s largest geographic regions, Brightshores delivers a full continuum of care from emergency services at every site to advanced specialty programs in areas such as cancer, stroke, kidney disease, and mental health and addictions. With more than 2,100 staff, 250 physicians, and 1,000 volunteers, the organization is deeply committed to building healthier communities through compassionate, high-quality care and strong partnerships.
Brightshores is actively advancing a more connected and integrated system of care, one that improves access, enhances patient and family experiences, and delivers better outcomes across a large and complex rural landscape. With innovative initiatives such as its provincially recognized Wellness & Recovery Centre and a growing focus on research and system integration, Brightshores offers leaders the opportunity to shape the future of rural healthcare while making a meaningful impact close to home.
The Director, Mental Health & Addiction Services provides strategic and operational leadership for a comprehensive, multi-site program across Brightshores Health System, including 45 inpatient hospital beds and the 45-bed Wellness and Recovery Centre, as well as a full continuum of outpatient services. Accountable for program development, clinical quality, and service delivery, the Director ensures integrated, accessible, and responsive care for a growing and aging rural population within a complex environment of multiple sites and funding models.
Working in close partnership with administrative and physician leadership, interdisciplinary teams, and community partners, the Director advances high-quality, evidence-informed, person-centred care. The role plays a critical part in system transformation—strengthening partnerships, improving access and patient flow, and aligning services with provincial, regional, and local priorities.
As a key leader in advancing Brightshores’ strategic plan, the Director fosters a culture of accountability, ownership, and continuous improvement. An exceptional relationship builder, the ideal candidate brings strategic insight, resilience, and the ability to lead through change, while mentoring high-performing teams and ensuring an outstanding patient and family experience.
KEY RESPONSIBILITIES
Strategic Leadership & Program Development
Provide strategic leadership for the evolution of Mental Health & Addictions services, ensuring timely, appropriate care delivered in the most suitable setting across a fully integrated continuum.
Align programs with Brightshores’ strategic priorities, advancing access, integration, sustainability, and innovation including models that reduce hospital utilization and strengthen community-based care.
Lead program planning and transformation in response to community needs and provincial/regional priorities within a dynamic rural health environment.
Clinical Quality & Patient Experience
Ensure delivery of safe, high-quality, evidence-informed, recovery-oriented, and person-centred care responsive to diverse populations.
Drive clinical excellence through accountability for outcomes, patient safety, and continuous quality improvement.
Champion a culture of belonging, equity, inclusion, and culturally safe care that enhances patient and family experience.
Operational & Financial Management
Oversee a complex, multi-site portfolio, ensuring effective day-to-day operations and performance across diverse funding models.
Lead budget planning, resource allocation, and operational execution to achieve access, flow, and efficiency targets.
Leverage data, analytics, and performance metrics to inform decision-making and deliver measurable improvements.
People Leadership & Culture
Build, mentor, and develop high-performing teams, fostering leadership capacity, engagement, and accountability.
Promote an inclusive, respectful, and psychologically safe workplace aligned with organizational values.
Strengthen performance through clear expectations, coaching, and recognition.
Partnerships, System Integration & Regional Leadership
Cultivate strong partnerships with leadership, physicians, community agencies, Ontario Health, and regional stakeholders to enable seamless care pathways.
Represent Brightshores in regional planning and contribute to system design, integration, and innovation in mental health services.
Advance Brightshores’ role as a leader in rural mental health and addictions care.
IDEAL CANDIDATE
Demonstrated success in progressively senior clinical leadership roles in Mental Health and Addictions (minimum 5 years), including leading complex, multi-site or rural programs and interdisciplinary teams delivering high-quality, patient-centred care.
Proven ability to translate strategic priorities into measurable outcomes, leading system transformation, quality improvement, and operational excellence across diverse portfolios, including fiscal and resource management.
Strong expertise in evidence-based mental health and addictions practices, with a track record of advancing clinical standards, patient safety, and continuous improvement initiatives.
Experience working within and contributing to regional health system planning and integration, including collaboration with Ontario Health and community partners.
Highly developed analytical and data literacy skills, using performance metrics to inform decision-making, drive accountability, and improve access, flow, and outcomes.
Recognized for fostering a culture of belonging, accountability, ownership, inclusion, and continuous improvement, with a demonstrated commitment to equity, diversity, and culturally safe, person-centred care.
Exceptional leadership, communication, and relationship-building skills, with the ability to influence, negotiate, resolve conflict, and lead teams and stakeholders effectively through change.
Demonstrated commitment to professional growth and the ability to operate effectively in a dynamic healthcare environment.
Participate in Administrator on-call rotation
Master’s degree in a health, business, or related discipline.
Current registration in good standing with a regulatory college under the Regulated Health Professions Act.
CONTACT INFORMATION
If you are interested in being considered for this exceptional opportunity, please contact:
Jane van Alphen, Partner jane.vanalphen@lhhnknightsbridge.com 416.648.0669
Erica Tsui, Consultant erica.tsui@lhhknightsbridge.com 416.928.4554
This Director role is a current existing vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
About LHH Knightsbridge – www.lhhknightsbridge.com
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
Muskoka Algonquin Healthcare (MAHC) is a multi-site healthcare organization serving the broader Muskoka region through hospital sites in Huntsville and Bracebridge. Providing a broad range of acute care, emergency, surgical, diagnostic, and community-based services, MAHC is committed to delivering high-quality, people-centred care close to home. Through a focus on clinical excellence, innovation, and collaboration, MAHC continues to strengthen healthcare services and respond to the evolving needs of the communities it serves.
MAHC maintains strong affiliations with academic partners, including NOSM University, and supports medical education and research activities that contribute to the advancement of healthcare across the region.
MAHC is seeking an accomplished and collaborative physician leader to serve as Chief of Staff. As the senior physician leader of the organization, the Chief of Staff is appointed by and accountable to the Board of Directors and serves as Chair of the Medical Advisory Committee. Working in close partnership with the President & Chief Executive Officer, the Chief of Staff provides strategic clinical leadership and serves as a key link between the Board, medical staff, and senior leadership team.
The Chief of Staff plays a critical role in advancing quality of care, patient safety, physician engagement, and clinical excellence across the organization. As a member of the senior leadership team, the Chief of Staff serves as a trusted advisor to the Board and senior leadership on matters related to clinical quality, professional practice, resource utilization, and the delivery of care. The Chief of Staff will play an important leadership role in supporting MAHC's transformational capital redevelopment project and broader organizational change agenda, helping to engage physicians in planning discussions, advance innovative models of care, foster alignment across sites and clinical programs, and ensure clinical priorities inform the future design and delivery of services across the organization.
The Chief of Staff fosters strong relationships with physicians, hospital leaders, and community partners while supporting a culture of accountability, collaboration, and continuous improvement. The role provides leadership and oversight for medical staff credentialing, appointments and reappointments, performance management, professional development, and physician engagement. Working closely with Chiefs of Department and organizational leaders, the Chief of Staff helps ensure the effective organization of clinical services and supports quality improvement initiatives across the organization.
In partnership with the President & CEO, the Chief of Staff contributes to strategic planning, clinical resource planning, and the evaluation and advancement of programs and services. The successful candidate will bring a system perspective and a commitment to ensuring that clinical priorities are aligned with organizational goals and the current and future healthcare needs of the communities served by MAHC.
The ideal candidate is a respected physician leader with demonstrated experience in medical administration, physician engagement, quality and patient safety, and health system leadership. Experience leading change within complex healthcare environments and supporting organizational transformation will be highly valued. They possess exceptional communication and relationship-building skills, sound judgment, and the ability to influence, build consensus, and lead through complexity. A collaborative leadership style, strategic mindset, and commitment to clinical excellence will be essential to success in this role.
The successful candidate will possess a strong foundation in physician leadership and medical administration. Formal leadership education, physician leadership development programs, or equivalent leadership training would be considered a significant asset, as would previous experience serving as a Department Chief, Medical Director, Chief of Staff, or in other physician leadership capacities. Experience supporting medical education, research activities, or academic partnerships would also be considered an asset.
This is an exceptional opportunity to provide clinical leadership within a progressive healthcare organization and contribute to the future of healthcare delivery across the Muskoka region.
To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to https://www.miramsbecker.com/chief-of-staff-muskoka-algonquin-healthcare . For additional information, contact Sarah Adams at sarah@miramsbecker.com .
Muskoka Algonquin Healthcare and Mirams Becker Inc. are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity. We are committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us, and we will work with you to meet your needs.
Jun 12, 2026
Full time
Muskoka Algonquin Healthcare (MAHC) is a multi-site healthcare organization serving the broader Muskoka region through hospital sites in Huntsville and Bracebridge. Providing a broad range of acute care, emergency, surgical, diagnostic, and community-based services, MAHC is committed to delivering high-quality, people-centred care close to home. Through a focus on clinical excellence, innovation, and collaboration, MAHC continues to strengthen healthcare services and respond to the evolving needs of the communities it serves.
MAHC maintains strong affiliations with academic partners, including NOSM University, and supports medical education and research activities that contribute to the advancement of healthcare across the region.
MAHC is seeking an accomplished and collaborative physician leader to serve as Chief of Staff. As the senior physician leader of the organization, the Chief of Staff is appointed by and accountable to the Board of Directors and serves as Chair of the Medical Advisory Committee. Working in close partnership with the President & Chief Executive Officer, the Chief of Staff provides strategic clinical leadership and serves as a key link between the Board, medical staff, and senior leadership team.
The Chief of Staff plays a critical role in advancing quality of care, patient safety, physician engagement, and clinical excellence across the organization. As a member of the senior leadership team, the Chief of Staff serves as a trusted advisor to the Board and senior leadership on matters related to clinical quality, professional practice, resource utilization, and the delivery of care. The Chief of Staff will play an important leadership role in supporting MAHC's transformational capital redevelopment project and broader organizational change agenda, helping to engage physicians in planning discussions, advance innovative models of care, foster alignment across sites and clinical programs, and ensure clinical priorities inform the future design and delivery of services across the organization.
The Chief of Staff fosters strong relationships with physicians, hospital leaders, and community partners while supporting a culture of accountability, collaboration, and continuous improvement. The role provides leadership and oversight for medical staff credentialing, appointments and reappointments, performance management, professional development, and physician engagement. Working closely with Chiefs of Department and organizational leaders, the Chief of Staff helps ensure the effective organization of clinical services and supports quality improvement initiatives across the organization.
In partnership with the President & CEO, the Chief of Staff contributes to strategic planning, clinical resource planning, and the evaluation and advancement of programs and services. The successful candidate will bring a system perspective and a commitment to ensuring that clinical priorities are aligned with organizational goals and the current and future healthcare needs of the communities served by MAHC.
The ideal candidate is a respected physician leader with demonstrated experience in medical administration, physician engagement, quality and patient safety, and health system leadership. Experience leading change within complex healthcare environments and supporting organizational transformation will be highly valued. They possess exceptional communication and relationship-building skills, sound judgment, and the ability to influence, build consensus, and lead through complexity. A collaborative leadership style, strategic mindset, and commitment to clinical excellence will be essential to success in this role.
The successful candidate will possess a strong foundation in physician leadership and medical administration. Formal leadership education, physician leadership development programs, or equivalent leadership training would be considered a significant asset, as would previous experience serving as a Department Chief, Medical Director, Chief of Staff, or in other physician leadership capacities. Experience supporting medical education, research activities, or academic partnerships would also be considered an asset.
This is an exceptional opportunity to provide clinical leadership within a progressive healthcare organization and contribute to the future of healthcare delivery across the Muskoka region.
To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence, to https://www.miramsbecker.com/chief-of-staff-muskoka-algonquin-healthcare . For additional information, contact Sarah Adams at sarah@miramsbecker.com .
Muskoka Algonquin Healthcare and Mirams Becker Inc. are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity. We are committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us, and we will work with you to meet your needs.
On behalf of LifeLabs, NAFOR is proud to be leading this search. Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.
Core Accountabilities:
Enterprise Strategy and Portfolio Leadership
Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility.
Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments.
Own long-range planning and prioritization across products, programs, and platforms.
Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.
Program and Solution Growth Leadership
Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
Drive commercialization readiness and ensure smooth transition of mature programs into Operations.
Digital Platform and Customer Experience Leadership
Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
Lead modernization of the digital ecosystem to improve customer experience and support future growth.
Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
Provide executive oversight for Salesforce strategy and governance.
Ensure digital platforms meet contractual, regulatory, and government requirements.
Operating Model, Governance, and Performance
Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
Define accountability, success measures, and performance expectations for functional leaders.
Oversee portfolio performance management, risk mitigation, and continuous improvement.
Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
Create organizational clarity around what is owned centrally within the function versus by partner functions.
People Leadership and Capability Building
Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
Develop and implement a plan to build engagement across the team.
Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
Mentor directors and senior leaders, ensuring succession strength and role clarity.
Lead organizational design to support future business needs and growth priorities.
Executive and External Partnership
Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance.
Build strong relationships with government, finance, laboratory, and strategic partners.
Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.
Requirements:
A university degree in business, a technical discipline, or a related field
10 or more years of experience in product development or related fields
At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients
Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles.
Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments.
Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out.
Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models.
Demonstrated ability to build scalable organizational capability and lead through senior leaders.
Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities.
Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus.
Strong business judgment, strategic thinking, and executive communication skills.
Strong analytical, strategic, and coordinating skills.
Sound knowledge and understanding of business and technology.
Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences.
Great people skills paired with a high level of assertiveness.
Preferred Experience and Assets
Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred.
Experience developing clinical products and services is a significant asset.
Experience supporting a digital-oriented customer experience is a significant asset.
Experience working with external partners, government stakeholders, or contract-driven environments is an asset.
About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer
Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada.
Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%.
Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines:
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
- Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!
Jun 11, 2026
Full time
On behalf of LifeLabs, NAFOR is proud to be leading this search. Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.
Core Accountabilities:
Enterprise Strategy and Portfolio Leadership
Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility.
Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments.
Own long-range planning and prioritization across products, programs, and platforms.
Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.
Program and Solution Growth Leadership
Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
Drive commercialization readiness and ensure smooth transition of mature programs into Operations.
Digital Platform and Customer Experience Leadership
Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
Lead modernization of the digital ecosystem to improve customer experience and support future growth.
Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
Provide executive oversight for Salesforce strategy and governance.
Ensure digital platforms meet contractual, regulatory, and government requirements.
Operating Model, Governance, and Performance
Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
Define accountability, success measures, and performance expectations for functional leaders.
Oversee portfolio performance management, risk mitigation, and continuous improvement.
Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
Create organizational clarity around what is owned centrally within the function versus by partner functions.
People Leadership and Capability Building
Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
Develop and implement a plan to build engagement across the team.
Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
Mentor directors and senior leaders, ensuring succession strength and role clarity.
Lead organizational design to support future business needs and growth priorities.
Executive and External Partnership
Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance.
Build strong relationships with government, finance, laboratory, and strategic partners.
Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.
Requirements:
A university degree in business, a technical discipline, or a related field
10 or more years of experience in product development or related fields
At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients
Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles.
Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments.
Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out.
Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models.
Demonstrated ability to build scalable organizational capability and lead through senior leaders.
Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities.
Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus.
Strong business judgment, strategic thinking, and executive communication skills.
Strong analytical, strategic, and coordinating skills.
Sound knowledge and understanding of business and technology.
Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences.
Great people skills paired with a high level of assertiveness.
Preferred Experience and Assets
Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred.
Experience developing clinical products and services is a significant asset.
Experience supporting a digital-oriented customer experience is a significant asset.
Experience working with external partners, government stakeholders, or contract-driven environments is an asset.
About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer
Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada.
Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%.
Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines:
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
- Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!
