4 jobs found

The Director of Workforce Management & HR Optimization is a strategic leader responsible for advancing enterprise-wide workforce planning, scheduling, analytics, and human capital optimization across a complex, heavily unionized, multi-site healthcare environment. The key accountabilities for his role in its initial stages will be to develop and lead the enterprise-wide project to implement workforce management, which includes building the organizational operating model, support schedule optimization and implementation of a digital scheduling and time and attendance platform. The Director will assemble and lead the project implementation team and ensure that key milestones are met while maintaining strong change management practices. The Director will support the organization to take a broad strategic view of digital enhancements for human capital management to help facilitate decision-making about implementation of complimentary functionality of the human capital management system with a view to system efficiency and value generation for the entity. Once established, the Director, Workforce Optimization will lead Central Staffing Services ensuring high quality support to departments that prioritizes service quality, safe staffing and efficient operations. The Director will lead the organization’s approach to strategic workforce planning and work in partnership with other leaders in the People and Culture portfolio to develop a Workforce Plan to deliver on the organizations current and future talent needs. The Director will support the continuous transformation of scheduling and human capital/workforce processes into technology-enabled, streamlined, and future-ready systems. This position collaborates closely with clinical operations, HR, finance, digital/IT, and labour relations to support organizational priorities, mitigate staffing risks, and strengthen overall workforce performance. RESPONSIBILITIES: Overall leadership for the workforce management project to implement the organization’s target operating model, scheduling policies and workflows, optimization of schedules and implementation of a digital scheduling platform including time and attendance. Chair the Workforce Management Steering Committee to ensure key collaboration and engagement across the organization as an oversight and advisory body contributing to quality project stewardship and implementation and change management. Provide leadership to an interdisciplinary project implementation team and oversee the development and execution of the enterprise-wide project plan and change management and education strategies. Oversee supports that will aid leaders with the review, redevelopment and implementation of quality schedules that align better to patient care needs and/or service demands. Through past experience, monitoring of current and past peer experiences and expertise gleaned from research and other contacts, act as the organizational expert on workforce management and scheduling providing strategic guidance and leading decision-making related to workforce management. Support the organization to implement improved scheduling models, including acuity-based staffing, workload measurement, and benchmarking across similar healthcare units or departments. Incorporate skill mix and models of care into these scheduling models. Lead the development of a suite of performance measures that will support Unity Health to monitor the performance of the scheduling function, support data-informed decision making about the utilization and deployment of human capital from a quality, safety and efficiency lens. Adopt and model a continuous improvement approach to provide strategic and operational leadership to identify, validate and drive scheduling transformation initiatives and support workforce optimization across the organization. Partner directly with leadership to develop and oversee short-, medium-, and long-term workforce plans that align staffing supply with patient demand, service volumes, and organizational strategy (e.g., growth, new models of care, academic mandates) Support the organization to apply a labour cost/value lens to its workforce management by ensuring that schedules manage and reduce controllable labour costs (overtime, agency, sick time backfill, premium pay) while being nimble and closely aligned to patient care demands while supporting quality, safety, and employee well-being. Lead the development and use of predictive analytics to forecast workload and staffing requirements based on drivers such as census, acuity, case mix, length of stay, seasonality, and service redesign. Provide strategic recommendations to senior leadership on staffing trends, workforce risks, and optimization opportunities. Develop and execute change management plans, communicate effectively with stakeholders, and provide guidance to ensure successful adoption of new processes and technologies. Provide enterprise leadership for central scheduling services across a multi-union, 24/7 hospital network environment, ensuring consistent, equitable, and safe staffing coverage in alignment with patient care needs and organizational priorities. Lead, coach, and develop a multidisciplinary team of workforce analysts, planners, and scheduling specialists in the provision of value-add services to clinical and support departments. Partner with Labour Relations, Human Resources, Nursing/Clinical Operations, Finance, and Medical Affairs to interpret agreements, resolve scheduling issues, and support grievance avoidance and resolution. Identify, assess, and mitigate staffing-related risks impacting patient safety, workforce sustainability, and labour relations, escalating issues appropriately within governance structures. Lead HR’s digital transformation strategy by leveraging technology to streamline processes, enhance the employee experience, and support data-driven decision-making. Identify, assess, and implement best-in-class HR technology solutions (e.g., HRIS, WFM, ATS) to strengthen operational efficiency and effectiveness throughout the employee lifecycle. Lead specific projects for the implementation of human capital digital modules/programs approved for implementation, including team leadership, project plan development/monitoring, change management, education and reporting of milestones. Streamline manual or legacy processes, ensuring system integration, automation, and user-friendly workflows that enhance manager and employee experience where these legacy processes need to interface or support new digital innovations in human capital management Provides leadership, focus and direction, identifying and recruiting resources, assigning clear accountabilities, overseeing staff and department evaluation, and ensuring continuous performance/quality improvement; QUALIFICATIONS: Bachelor’s degree in Human Resources, Business administration, Health Administration, Industrial Engineering, Operations Management, or related field, required. HR Analytics and Project Management certification, preferred. Certified Human Resources Leader designation, preferred. 2-5+ years’ experience in HR Analytics, Project Management, Change Management. 5-7+ years’ leadership experience. 8–10+ years of progressive experience in workforce planning, scheduling, HR operations, or workforce analytics, ideally within a healthcare environment. Demonstrated experience implementing HR technologies, scheduling systems, and digital workforce tools. Understanding of system integrations, automation, and change management within HR operations. Proven experience with scheduling, which may include acuity-based staffing, workload measurement tools, and healthcare staffing standards (an asset). Experience working in unionized healthcare environments with complex scheduling rules. Deep knowledge of healthcare staffing models, scheduling methodologies, and workforce optimization principles. Strong analytical and strategic planning skills. Ability to translate complex data into clear insights and actionable recommendations. Strong leadership, relationship-building, and change management capabilities. Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity. 

Position Summary: POSITION:   Program Manager, Primary Care Recruitment and Retention DEPARTMENT:   Brantford Brant Norfolk Ontario Health Team (BBNOHT) STATUS:   Full-Time, Contract (24 months) SITE:   Hybrid: Brantford. This position requires working on-site and at partner locations, with opportunities to work remotely. WAGE RANGE:   $42.59/hr - $51.10/hr VACANCY REASON:   New Position The Program Manager, Primary Care Recruitment and Retention, will support the implementation, coordination, and evaluation of the City of Brantford’s Primary Care Access Program (2026–2027), which is aligned with the recruitment and retention objectives with the BBNOHT. This role is central to the community’s efforts to improve access to team-based primary care through advocacy, recruitment, and infrastructure support and presents a unique opportunity to build an innovative recruitment and retention program to support an important provincial priority of ensuring all Ontarians have access to primary care. This individual will be responsible for: Leading the recruitment and retention of family physicians and nurse practitioners in Brantford. Conducting needs assessment with local clinics and community physicians to understand current and future recruitment needs. Working with key partners to launch ‘Destination of Choice’ marketing campaign. Developing a database of recruitment leads. Managing the program’s relocation budget. Collaborating closely with the physician recruitment team at the local hospital site to align strategies, share insights, and ensure coordinated recruitment and retention efforts across the BBNOHT. Working with local high schools, universities and community practitioners to support medical and clinical education as well as transitions to practice. Monitoring availability of clinical space. Monitoring and evaluating progress toward program objectives. Primary Responsibilities: Program Implementation & Oversight Coordinate the implementation of the 2026–2027 Primary Care Access Program. Track progress of program milestones and deliverables. Provide regular (quarterly) updates and reports.  Recruitment Develop and implement targeted recruitment strategies for Canadian and internationally trained health professionals. Build and maintain databases to track recruitment opportunities and leads. Support development and implementation of a marketing program that establishes Brantford as a destination of choice for healthcare professionals. Work with stakeholders to enhance pathways for local medical students and nurse practitioner students. Support onboarding and integration of new health professionals via the “Community Connections” Program. Relocation Budget Management Oversee and manage the budget allocated for relocation support for new family physicians and nurse practitioners. Ensure appropriate disbursement of financial incentives and relocation support in accordance with the funding guidelines. Monitor return-on-investment of incentives and track retention outcomes. Research Support Facilitate information-sharing among community stakeholders regarding vacant or under-utilized community space that could be adapted for clinical space. Survey existing practices to develop a list of clinical space that could be optimized. Monitor opportunities for clinical placements for residents and allied health professional students. Research initiatives that increase capacity of local healthcare providers. Advocacy & Stakeholder Engagement Work directly with Brantford Brant Norfolk Ontario Health Team, municipal partners, local healthcare institutions, Chamber of Commerce Brantford-Brant, and other stakeholders to identify and support opportunities to advocate for adequate and sustainable primary care team resources. Build and maintain relationships with primary care providers, medical schools, training institutions, and professional associations. Collaborate with the County of Brant and Norfolk County to explore unified recruitment and advocacy opportunities. Evaluation & Reporting Implement evaluation framework to measure program impact and effectiveness. Collect and analyze data related to care access, advocacy, recruitment, and clinical space utilization. Develop a final program evaluation report with recommendations for future action. Prepare presentations for City Council and senior leadership as requested. Skills and Experience: Bachelor’s degree in Public Health, Human Resources, Health Administration, Public Policy, Business, Human Resources, Marketing, or a related field. Minimum 5 years in healthcare-related field; experience in healthcare recruitment, medical affairs, marketing, and/or human resources. Strong project management and organizational skills. Strong leadership and innovative, strategic thinking skills. Excellent stakeholder engagement and relationship-building skills. Confident presenter with ability to engage diverse audiences. Analytical and data-driven, with strong report-writing ability. Budget management and financial accountability skills. Familiarity with Ontario’s health system and primary care models. Work Environment: Standard office hours with some early mornings and evening/weekend meetings. Occasional local, national, and/or international travel required. To pursue this opportunity, please send your resume and cover letter to Human Resources, at resumes@grchc.ca . All applications must be submitted no later than 4:30 pm February 12, 2026. We appreciate your interest; however, only those invited for an interview will be contacted. The Grand River Community Health Centre is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientations, and persons of any gender identity or gender expression.  To ensure there is an equal opportunity during the recruitment and selection process, Grand River Community Health Centre provides accommodation for applicants with disabilities upon request.

The Chief Technology Officer (CTO) and Chief Information Security Officer (CISO) provides visionary leadership and strategic direction for the hospital’s digital infrastructure, cybersecurity, and telecommunications systems. This role is accountable for ensuring the reliability, integrity, and security of all technology environments that support patient care, operations, and research. The CTO/CISO is responsible for advancing a secure, high-performing, and future-ready technology ecosystem that aligns with the hospital’s mission and strategic goals. This includes fostering innovation, promoting cyber resilience, and ensuring compliance with privacy and regulatory standards across all systems and services. As a strategic partner and trusted advisor, the CTO/CISO leads a multidisciplinary technology team that delivers enterprise-wide digital services and supports clinical and corporate priorities through the effective use of technology. The role champions collaboration with hospital departments and external partners to enable digital transformation, operational efficiency, and data-driven decision making. The role delivers technology strategy and operational excellence in support of the hospital’s goals, including: Developing and executing digital strategies that ensure reliable, secure, and scalable infrastructure across the enterprise. Overseeing cybersecurity governance and controls to safeguard organizational assets, protect patient and employee information, and ensure regulatory compliance. Leading the implementation, integration, and optimization of commercial software and systems that enhance clinical and corporate functions. Partnering with clinical, research, and administrative departments to understand operational needs and translate them into innovative, technology-enabled solutions. Providing operation, maintenance and support of existing systems on a 24 hour, 7 days per week basis; Guiding process redesign and digital workflows that enhance data collection, use, and insight generation across the organization. Building a strong culture of cybersecurity awareness, digital literacy, and continuous learning through comprehensive digital education and training programs. Driving continuous improvement through adoption of best practices, emerging technologies, and strategic partnerships that strengthen system performance and cyber resilience. RESPONSIBILITIES: Provides visionary leadership and direction in the design, implementation, and sustainment of a secure, reliable, and scalable technology ecosystem that enables excellence in clinical care, research innovation, and administrative efficiency. Develops and delivers an integrated digital infrastructure strategy that unites infrastructure, cybersecurity, and telecommunications into a cohesive enterprise framework, ensuring alignment with hospital priorities, privacy legislation, regulatory standards, and industry-leading practices. Oversees enterprise technology operations including data centers, cloud environments, network architecture (LAN/WAN), servers, storage, endpoint management, and telephony systems, ensuring optimal performance, high availability, and robust disaster recovery and business continuity capabilities. Leads the organization’s cybersecurity program and risk management by establishing a proactive, layered defense model that includes continuous threat monitoring, incident response, vulnerability management, and comprehensive staff awareness and training programs. Partners with senior leadership, clinical, research, and administrative stakeholders to assess current and emerging technology needs, inform capital and operational planning, and align digital investments with organizational strategy, fiscal sustainability, and future readiness. Ensures financial accountability and operational excellence through effective budget management, vendor and contract oversight, and strategic sourcing that maximizes value, mitigates risk, and ensures lifecycle sustainability of technology assets. Cultivates a high-performing, forward-thinking digital culture by empowering teams through mentorship, professional development, and succession planning, while fostering collaboration, innovation, and continuous improvement across all technology functions. Serves as a strategic advisor and ambassador for technology across the hospital and with external partners by actively engaging in provincial and regional initiatives, industry collaborations, and governance forums to advance digital and cybersecurity maturity across the healthcare system. Provides strategic input into the development and execution of the annual Digital Plan, ensuring the stability, integrity, and performance of all technical systems and services, including infrastructure, cybersecurity, telecommunications, and end-user technologies. Leads and directs the portfolio of technology operations through a team of Directors and Managers responsible for Infrastructure, Security, Telecommunications, and End-User Support, ensuring coordinated delivery of reliable, secure, and cost-effective services across all hospital sites. Oversees enterprise technology platforms including data centers, network and wireless infrastructure, cloud services, endpoint management, and telephony systems, ensuring optimal performance, high availability, and robust disaster recovery and business continuity capabilities. Provides operational governance and direction for incident management, change control, capacity planning, and service delivery, ensuring consistency, accountability, and alignment with ITIL-based best practices. Directs technology evaluation, selection, and implementation to ensure solutions are scalable, secure, and aligned with organizational priorities, emerging trends, and fiscal responsibility. Oversees cybersecurity operations and technology-related risk management, including vulnerability management, system hardening, identity and access management, and threat detection, maintaining the confidentiality, integrity, and availability of hospital systems and data. Partners with senior leadership and technical directors to identify opportunities for innovation, process improvement, and adoption of emerging technologies that enhance reliability, resilience, and user experience. Develops and maintains policies, standards, and procedures related to cybersecurity, infrastructure, and technology operations, ensuring compliance with legislative requirements, regulatory expectations, and industry best practices. Fosters a culture of operational excellence and collaboration by mentoring and developing Directors and Managers, promoting cross-functional teamwork, and driving continuous improvement across all aspects of digital and technology operations. Analyzes digital operations and evaluates the success of the portfolio against established indicators, ensuring efficient, economic and quality performance is ingrained in service provision; Serves as a key representative and technology leader on hospital committees, governance bodies, and cross-functional working groups, providing strategic input and ensuring technology initiatives align with organizational priorities and patient care objectives. Participates in Board of Directors subcommittees and senior management forums, presenting on digital strategy, infrastructure performance, cybersecurity posture, and risk mitigation as required. Represents the organization externally through participation in regional, provincial, and sector-level committees and partnerships, including Local Delivery Group (LDG) and Ontario Health digital forums. Acts as a recognized subject matter expert and regional collaborator, providing guidance, insight, and peer support to partner hospitals and healthcare organizations on matters of cybersecurity, digital infrastructure, and technology strategy. Provides direction/leadership for management level staff and the information technology team as a coach and mentor; defines accountabilities while directing and supporting the achievement of performance goals, within functional area of responsibility;   QUALIFICATIONS: Master’s Degree in Information Systems, Health Informatics, Computer Science or a recognized equivalent is required Certified Information Systems Security Professional (CISSP), required Eight (8) year’s experience required, including five (5) years progressive IT Management experience at a senior level and three (3) years technical related work experience; Advanced technical computer skills to provide guidance/support for specific functional area(s) and related systems; Deep understanding of IP Telephony Systems / Technology and integration with networks; Deep understanding of LAN/WAN technology and switching and routing protocols Comprehensive knowledge of enterprise infrastructure, cloud computing, and virtualization technologies; Strong knowledge of regulatory requirements, privacy legislation, and cybersecurity frameworks relevant to healthcare (PHIPA, HIPAA, ISO 27001, NIST, Ontario Health CSOM); Proven ability to provide executive-level advice and guidance to Boards, senior leadership, and external stakeholders; Ability to foster a culture of innovation, continuous improvement, and digital transformation within the organization; Experience in risk management specific to technology and cybersecurity, including incident response and business continuity planning. Proficiency in dealing with technology, vendors, strategies and tactics; Excellent interpersonal, verbal and writing communication skills; Excellent financial acumen with the ability to forecast and develop operational and other budgets; Strong analytical, communication and presentation skills; Strong record demonstrating a high degree of judgment, integrity and diplomacy while protecting the confidentiality of information; Ability to effectively collaborate with and carry out the vision and direction of the Executive Director, Digital; Proven ability to collaborate across functional lines of responsibility, lead large internal/external project teams and build consensus where results have implications for the management and operation of multiple Hospital areas.    Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.