Closing the Gap Healthcare
Dec 11, 2018Full time
The successful Vice President of Client Services will have the following competencies: LEADS SELF Aware of own self-assumptions, values, principles, strengths and limitations Takes responsibility for own performance and health Models qualities such as honesty, integrity, resilience, and confidence ENGAGING Creates engaging environments where others have meaningful opportunities to contribute and ensure that resources are available to fulfill their expected responsibilities Listens well and encourages open exchange of information and ideas using appropriate communication media. Facilitates environments of collaboration and cooperation to achieve results. ACHIEVES RESULTS Inspires vision by identifying, establishing and communicating clear and meaningful expectations and outcomes Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service Measures and evaluate outcomes; holds self and others accountable for results achieved against benchmarks and corrects the course as appropriate DEVELOPS COALITIONS Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives aimed at learning to improve service Employs methods to gather intelligence, encourage open exchange of information, and uses quality evidence to influence action across the system Is politically astute; negotiates through conflict and mobilizes support PARTICIPATES IN SYSTEM TRANSFORMATION Thinks analytically and conceptually, questioning and challenging the status quo, to identify issues, solve problems and design and implement effective processes across systems and stakeholders Creates a climate of continuous improvement and creativity aimed at systemic change Scans the environment for ideas, best practices and emerging trends that will shape the system Actively contributes to change processes that improve health service delivery The role will require: Planning, directing and monitoring the services provided by the local offices within the region(s) As a member of the Executive team, the VP Client Services is responsible for participating in setting the overall strategic direction for Closing the Gap Healthcare and making sure that the organizational objectives are achieved. Works with Executive Team to plan and monitor service delivery and costs of multiple services within local offices. Ensures that service is delivered in compliance with contractual obligations, relevant legislation, regulatory standards and Closing the Gap Healthcare requirements. Oversees the completion of regional accountability reports and monitors local KPI’s that meet the company requirements. Establishes quarterly and annual departmental goals that complement and support the corporation’s strategic objectives and plan. Developing effective working relationships on behalf of the company with LHIN, CCAC leaders and private sector contacts: Represents the company and builds solid working relationships with LHIN, CCAC, private sector contacts and other potential partners to network, respond to community needs and identify potential business opportunities. Participates on CCAC, OACCAC, LHIN or other committees or boards as approved by the Executive Team. Marketing existing services and develops new business initiatives on behalf of the corporation: Participates in the development of RFP submissions. Participates in opportunities to network and market services. Capitalizes on opportunities for promoting the company. Participates in research and analyzes demographic factors, industry trends and market pressures to identify opportunities in the marketplace. Works with Directors to complete Business Opportunity Checklists for new business initiatives and to make recommendations to the Executive Team. Providing direct supervision and support to Directors of Client Services: Provide supervision and coaching to the Directors carrying out supervisory responsibilities in accordance with corporate standards and policies. Acts as an advocate for the safety and wellbeing of clients and workers ensuring that all leadership are able to identify, reduce, eliminate, monitor/track and prevent unsafe situations for clients, workers, caregivers and other stakeholders. Internal Communication: Works with the Executive, Senior Governance and Management Teams to ensure effective communication throughout the organization. Works with the Executive, Senior Governance and Management Teams to develop and implement transition management plans for implementation of new initiatives. Reports to Executive Team in the required format. Chairs other internal committees as required. Supports the Ethics Working Group and the Occupational Health and Safety Best Practice Committee. Health and Safety and Wellness: Knowledgeable of responsibilities under all applicable acts and legislation. Demonstrates support for client safety and ensures that all offices in Region are compliant with the Client Safety Standard. Leads by example in establishing a culture that supports work-life balance and wellness. Ethical Decision-making: Demonstrates behaviours that are consistent with professional codes of conduct and company policies related to ethical decision-making. Builds the capacity of management staff for ethical decision-making through regular case study discussion and availability for consultation. Performs other duties as assigned. Provides leadership across the organization that is consistent with the strategic priorities of Closing the Gap Healthcare CTG offers flexible hours, a comprehensive compensation package, and a positive culture that provides discipline specific professional support and education. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy. If you require accommodation to submit an application, please email firstname.lastname@example.org . Please visit our career page on our website www.closingthegap.ca to apply for this position or forward your resume to human resources at email@example.com or fax your resume to 1-844-814-5411.