Scarborough Health Network
Position Overview:
The Director, Emergency Care provides strategic and operational leadership for a complex, multi-site Emergency Care program across SHN. This role is accountable for advancing a high-performing, integrated system of emergency services that delivers safe, high-quality, patient- and family-centred, and evidence-informed care.
Reporting to the Executive Vice President and Chief Nursing and Allied Health Professional Executive, the Director will foster a culture of clinical excellence, continuous improvement, innovation, education, and research, while strengthening partnerships across clinical programs, physician leadership, corporate services, and external stakeholders. The role is responsible for program performance, patient outcomes, quality and safety, staff engagement, and effective resource stewardship, ensuring alignment with SHN’s strategic priorities.
The successful candidate brings progressive leadership experience within a complex, multi-site acute care environment, including demonstrated success in leading change, advancing patient flow and access, and improving the patient and staff experience, ideally within Emergency Care.
Responsibilities:
Provide strategic and operational leadership to ensure systems, processes, and structures are in place to support timely, effective clinical decision-making and patient flow across Emergency Care services and the broader organization
Collaborate with Medical Directors, Program Business Managers, and interprofessional teams to establish and execute a clear program vision and strategy aligned with SHN’s mission, values, and strategic priorities
Champion a culture of quality, safety, and continuous improvement, ensuring compliance with accreditation standards, professional practice expectations, and regulatory requirements
Establish, monitor, and act on key performance indicators (KPIs), including patient flow, access, quality outcomes, and patient experience, leveraging data to inform decisions and drive improvement
Lead operational and capital planning, including stewardship of financial, human, and physical resources to optimize efficiency and value
Develop and advance business cases and strategic initiatives to enhance service delivery, capacity, and care models
Foster an environment of accountability, psychological safety, and team engagement, enabling high-performing teams and strong leadership at all levels
Enable and support clinical education, leadership development, and workforce planning, strengthening capability across the program
Partner with academic institutions and SHN Research Institute to advance innovation, research, and evidence-informed practice
Build strong internal and external partnerships, including with community providers and regional health system partners, to improve care integration and patient transitions
Demonstrate commitment to and embed the principles of Patient and Family Centred Care in all aspects of service delivery
Requirements:
Master’s degree in a clinical or health-related discipline; CHE or equivalent leadership designation preferred
5–7 years of progressive leadership experience in a complex acute care, multi-site environment, ideally within Emergency Services
Demonstrated success in leading system-level change, improving patient flow, and achieving sustainable performance outcomes
Strong knowledge of quality improvement methodologies (e.g., LEAN), performance measurement, and benchmarking practices
Proven ability to lead in a unionized environment, with a solid understanding of labour relations and workforce engagement strategies
Exceptional relationship-building skills, with demonstrated ability to influence, negotiate, and build consensus across diverse stakeholder groups, including physicians
Experience fostering a culture of accountability, inclusion, and high performance, with a focus on staff engagement and well-being
Strong team engagement, facilitation, and coaching skills to build team morale and improve culture and employee retention
Strong business and financial acumen, including planning, resource allocation, and utilization management
Strong fiscal experience including preparing budget proposals, briefing notes, and business cases, monitoring fiscal performance, and implementing strategies to improve efficiency and outcomes
Excellent communication, critical thinking, and decision-making skills, with the ability to operate effectively in a fast-paced, high-pressure environment
Demonstrated commitment to equity, diversity, and inclusion, with the ability to lead within a diverse patient and staff population
Strong track record of ethical leadership, professionalism, and organizational stewardship
Excellent work performance and attendance record
Position Overview:
The Director, Emergency Care provides strategic and operational leadership for a complex, multi-site Emergency Care program across SHN. This role is accountable for advancing a high-performing, integrated system of emergency services that delivers safe, high-quality, patient- and family-centred, and evidence-informed care.
Reporting to the Executive Vice President and Chief Nursing and Allied Health Professional Executive, the Director will foster a culture of clinical excellence, continuous improvement, innovation, education, and research, while strengthening partnerships across clinical programs, physician leadership, corporate services, and external stakeholders. The role is responsible for program performance, patient outcomes, quality and safety, staff engagement, and effective resource stewardship, ensuring alignment with SHN’s strategic priorities.
The successful candidate brings progressive leadership experience within a complex, multi-site acute care environment, including demonstrated success in leading change, advancing patient flow and access, and improving the patient and staff experience, ideally within Emergency Care.
Responsibilities:
Provide strategic and operational leadership to ensure systems, processes, and structures are in place to support timely, effective clinical decision-making and patient flow across Emergency Care services and the broader organization
Collaborate with Medical Directors, Program Business Managers, and interprofessional teams to establish and execute a clear program vision and strategy aligned with SHN’s mission, values, and strategic priorities
Champion a culture of quality, safety, and continuous improvement, ensuring compliance with accreditation standards, professional practice expectations, and regulatory requirements
Establish, monitor, and act on key performance indicators (KPIs), including patient flow, access, quality outcomes, and patient experience, leveraging data to inform decisions and drive improvement
Lead operational and capital planning, including stewardship of financial, human, and physical resources to optimize efficiency and value
Develop and advance business cases and strategic initiatives to enhance service delivery, capacity, and care models
Foster an environment of accountability, psychological safety, and team engagement, enabling high-performing teams and strong leadership at all levels
Enable and support clinical education, leadership development, and workforce planning, strengthening capability across the program
Partner with academic institutions and SHN Research Institute to advance innovation, research, and evidence-informed practice
Build strong internal and external partnerships, including with community providers and regional health system partners, to improve care integration and patient transitions
Demonstrate commitment to and embed the principles of Patient and Family Centred Care in all aspects of service delivery
Requirements:
Master’s degree in a clinical or health-related discipline; CHE or equivalent leadership designation preferred
5–7 years of progressive leadership experience in a complex acute care, multi-site environment, ideally within Emergency Services
Demonstrated success in leading system-level change, improving patient flow, and achieving sustainable performance outcomes
Strong knowledge of quality improvement methodologies (e.g., LEAN), performance measurement, and benchmarking practices
Proven ability to lead in a unionized environment, with a solid understanding of labour relations and workforce engagement strategies
Exceptional relationship-building skills, with demonstrated ability to influence, negotiate, and build consensus across diverse stakeholder groups, including physicians
Experience fostering a culture of accountability, inclusion, and high performance, with a focus on staff engagement and well-being
Strong team engagement, facilitation, and coaching skills to build team morale and improve culture and employee retention
Strong business and financial acumen, including planning, resource allocation, and utilization management
Strong fiscal experience including preparing budget proposals, briefing notes, and business cases, monitoring fiscal performance, and implementing strategies to improve efficiency and outcomes
Excellent communication, critical thinking, and decision-making skills, with the ability to operate effectively in a fast-paced, high-pressure environment
Demonstrated commitment to equity, diversity, and inclusion, with the ability to lead within a diverse patient and staff population
Strong track record of ethical leadership, professionalism, and organizational stewardship
Excellent work performance and attendance record
Wellfort
Vacancy Status: Please note that this posting is for a temporary 8 week contract position
Pay Rate: $35.80 - $41.96 per hour
Location: 1767 Dundas St E, Mississauga, ON, L4X 1L5
General Responsibilities
The HHP Team Lead supports the efficient and effective operations of HHP services and staff. Supervises the work of the Homeless Health Program, including both in-shelter and outreach interprofessional teams.
Accountability
The Team Lead (Nursing) reports to the Manager of the appropriate program
Specific responsibilities
Reporting to the Manager – Clinical Community Care, the HHP Team Lead supports the efficient and effective operations of HHP services and staff.
Supervises the work of the Homeless Health Program, including both in-shelter and outreach interprofessional teams, according to planning guidelines and operational policies of the Homeless Health program and WellFort Community Health Services.
Acts as a professional role model, mentor and change agent for staff by demonstrating clinical expertise and evidence of ongoing professional development.
Works with team members and Management to ensure adequate staffing requirements are met for both in-shelter and community outreach model, including creation of draft schedules to be reviewed and approved by leadership in alignment with the employment standards act and WellFort policies.
Holds regular team meetings and huddles to keep team members appraised of Key Performance Indicators (KPI’s) and information necessary for excellent service delivery and team effectiveness.
Provides clinical leadership and direction by ensuring patient care is delivered according to professional nursing standards and in accordance with policies and procedures.
In collaboration with the service delivery team, contributes to the delivery of the client’s care plan.
Works under delegated acts as necessary with primary care team.
Partners across other service providers external to WellFort to coordinate and support integrated care.
Documents problems identified using a specified framework.
Selects and implements strategies or interventions from established care plans in consultation with client and/or caregiver and health care delivery team.
Utilizes adult learning principles and established training materials to teach and enhance skill levels of service providers.
Meets with individual team members to build education and learning plans and provides input to annual PDP.
Acts as clinical resource to the service delivery team.
Demonstrates effective time management, planning and organization of day’s work activities and of team members.
Works collaboratively with clinical and non-clinical staff, allied health, community partners across the Peel shelter system, and other relevant partners in the advancement of the care model; ensures role clarity in the different functions of clinical and nonclinical staff.
Participates in staff planning and orientation of new staff, including EMR training.
Responsible for first line risk mitigation strategies for client or staff incidents.
Supports the building of an integrated team of both WellFort CHS and other Community Services staff working as one team.
Bridges programming between the Safe Consumption Site, Bloom program and Homeless Health programming as well as the comprehensive WellFort CHS services to support an integrated model of care.
Qualifications
Diploma or degree in nursing from a recognized community college or university. Baccalaureate degree an asset.
Registration with the College of Nurses of Ontario and in good standing.
Nursing experience in a variety of care settings one of which must include community health, primary care and structurally vulnerable and homeless care.
Team Lead or supervisory experienced preferred.
Experience working in a Safe Consumption Site or Homeless shelter environment in the past is preferred.
Coaching, mentoring and conflict resolution skills.
Experience working with communities and individuals who face barriers accessing tradition health care institutions such as poverty, discrimination, mental health and substance use issues.
Program planning experience considered an asset.
An understanding of and critical analysis of the determinants of health and social factors, such as power dynamics that affect individual, organizational and community health.
Excellent written communication and oral skills that meet the needs of the individual and/or community at the appropriate literacy level.
Experience working with confidential and time sensitive documents and information.
Excellent interpersonal skills and the ability to multitask in a fast paced environment.
Experience working in a value based non-profit or social services organization.
Demonstrated ability to work independently and interdependently in an interdisciplinary team environment in which the skills and responsibilities of each team member are recognized and respected.
Demonstrated proficiency in the use of computers and various computer software applications, such as Electronic Medical Record (EMR).
Languages relevant to Peel Region residents is a definite asset.
Requirements:
Valid First Aid & CPR Certification
Must present a Vulnerable Sector Check that meets the employer’s standard
Completed 2-Step TB Test
Must be available to work weekends and statutory holidays
DISCLAIMER: This job description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listening of activities, duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
APPLY
Requests for accommodation due to disability can be made at any stage in the recruitment process.
The successful candidate will demonstrate a willingness to participate in WellFort’s commitment to becoming an inclusive, barrier-free health centre and an ability to work in an interdisciplinary team. We encourage applications from individuals who can identify with the diverse communities we serve and invite these candidates to voluntarily share their relevant identities as part of their application.
We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted. No agencies.
VACCINATION REQUIREMENT
As a condition of employment, new WellFort staff must be fully compliant with our Vaccination Policy unless they have received an exemption from vaccination under the Ontario Human Rights Code. Proof of vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.
As part of WellFort’s hiring process, we use artificial intelligence (AI) tools to assist in screening and evaluating applications. All final hiring decisions are made by our human recruitment team.
Vacancy Status: Please note that this posting is for a temporary 8 week contract position
Pay Rate: $35.80 - $41.96 per hour
Location: 1767 Dundas St E, Mississauga, ON, L4X 1L5
General Responsibilities
The HHP Team Lead supports the efficient and effective operations of HHP services and staff. Supervises the work of the Homeless Health Program, including both in-shelter and outreach interprofessional teams.
Accountability
The Team Lead (Nursing) reports to the Manager of the appropriate program
Specific responsibilities
Reporting to the Manager – Clinical Community Care, the HHP Team Lead supports the efficient and effective operations of HHP services and staff.
Supervises the work of the Homeless Health Program, including both in-shelter and outreach interprofessional teams, according to planning guidelines and operational policies of the Homeless Health program and WellFort Community Health Services.
Acts as a professional role model, mentor and change agent for staff by demonstrating clinical expertise and evidence of ongoing professional development.
Works with team members and Management to ensure adequate staffing requirements are met for both in-shelter and community outreach model, including creation of draft schedules to be reviewed and approved by leadership in alignment with the employment standards act and WellFort policies.
Holds regular team meetings and huddles to keep team members appraised of Key Performance Indicators (KPI’s) and information necessary for excellent service delivery and team effectiveness.
Provides clinical leadership and direction by ensuring patient care is delivered according to professional nursing standards and in accordance with policies and procedures.
In collaboration with the service delivery team, contributes to the delivery of the client’s care plan.
Works under delegated acts as necessary with primary care team.
Partners across other service providers external to WellFort to coordinate and support integrated care.
Documents problems identified using a specified framework.
Selects and implements strategies or interventions from established care plans in consultation with client and/or caregiver and health care delivery team.
Utilizes adult learning principles and established training materials to teach and enhance skill levels of service providers.
Meets with individual team members to build education and learning plans and provides input to annual PDP.
Acts as clinical resource to the service delivery team.
Demonstrates effective time management, planning and organization of day’s work activities and of team members.
Works collaboratively with clinical and non-clinical staff, allied health, community partners across the Peel shelter system, and other relevant partners in the advancement of the care model; ensures role clarity in the different functions of clinical and nonclinical staff.
Participates in staff planning and orientation of new staff, including EMR training.
Responsible for first line risk mitigation strategies for client or staff incidents.
Supports the building of an integrated team of both WellFort CHS and other Community Services staff working as one team.
Bridges programming between the Safe Consumption Site, Bloom program and Homeless Health programming as well as the comprehensive WellFort CHS services to support an integrated model of care.
Qualifications
Diploma or degree in nursing from a recognized community college or university. Baccalaureate degree an asset.
Registration with the College of Nurses of Ontario and in good standing.
Nursing experience in a variety of care settings one of which must include community health, primary care and structurally vulnerable and homeless care.
Team Lead or supervisory experienced preferred.
Experience working in a Safe Consumption Site or Homeless shelter environment in the past is preferred.
Coaching, mentoring and conflict resolution skills.
Experience working with communities and individuals who face barriers accessing tradition health care institutions such as poverty, discrimination, mental health and substance use issues.
Program planning experience considered an asset.
An understanding of and critical analysis of the determinants of health and social factors, such as power dynamics that affect individual, organizational and community health.
Excellent written communication and oral skills that meet the needs of the individual and/or community at the appropriate literacy level.
Experience working with confidential and time sensitive documents and information.
Excellent interpersonal skills and the ability to multitask in a fast paced environment.
Experience working in a value based non-profit or social services organization.
Demonstrated ability to work independently and interdependently in an interdisciplinary team environment in which the skills and responsibilities of each team member are recognized and respected.
Demonstrated proficiency in the use of computers and various computer software applications, such as Electronic Medical Record (EMR).
Languages relevant to Peel Region residents is a definite asset.
Requirements:
Valid First Aid & CPR Certification
Must present a Vulnerable Sector Check that meets the employer’s standard
Completed 2-Step TB Test
Must be available to work weekends and statutory holidays
DISCLAIMER: This job description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listening of activities, duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
APPLY
Requests for accommodation due to disability can be made at any stage in the recruitment process.
The successful candidate will demonstrate a willingness to participate in WellFort’s commitment to becoming an inclusive, barrier-free health centre and an ability to work in an interdisciplinary team. We encourage applications from individuals who can identify with the diverse communities we serve and invite these candidates to voluntarily share their relevant identities as part of their application.
We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted. No agencies.
VACCINATION REQUIREMENT
As a condition of employment, new WellFort staff must be fully compliant with our Vaccination Policy unless they have received an exemption from vaccination under the Ontario Human Rights Code. Proof of vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.
As part of WellFort’s hiring process, we use artificial intelligence (AI) tools to assist in screening and evaluating applications. All final hiring decisions are made by our human recruitment team.
