Youthdale Treatment Centres
Youthdale Treatment Centres (Youthdale) is a non-profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live-in treatment, secure treatment, day treatment, outpatient services, and community-based supports.
With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma-informed, evidence-based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.
Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario's child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale's clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in-patient, live-in treatment, and community-based services, managing a broad portfolio with approximately 95 staff members.
Key Responsibilities
Corporate Responsibilities
Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
Performs other related responsibilities as assigned by the President & CEO.
Strategic and Clinical Leadership
Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high-quality, evidence-informed, trauma-informed, and client-centred services aligned with organizational priorities, legislative requirements, and quality standards.
Collaborates with the Psychiatrist-in-Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out-of-home care models.
Quality, Risk and Compliance
Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high-quality care, operational effectiveness, and evidence-informed practice.
Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence-informed decision-making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.
Legal, Licensing and Regulatory Oversight
Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR-RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.
Inter-Professional Practice and Clinical Excellence
Promotes interdisciplinary collaboration and evidence-based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.
Equity, Diversity, Inclusion and Belonging (EDIB)
Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma-informed, and anti-oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.
Sector and Systems Leadership
Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system-level initiatives that advance child and youth mental health services.
Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.
Organizational Strategy and Operational Leadership
Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.
Leadership and Team Development
Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision-making, and operational excellence, while fostering accountability, collaboration, professional growth, and high-performing teams through leadership and mentorship.
Supports leadership development and succession planning initiatives that strengthen organizational capacity and long-term sustainability.
Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.
Compensation: $160,000 - $180,000
Ideal Candidate Profile
The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values-driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.
Requirements
A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
Proven ability to build partnerships and influence across multiple partners and systems.
Strong leadership, communication, and relationship management skills.
Demonstrated commitment to trauma-informed, equity-informed, and culturally responsive practices and leadership.
Recognized as a values-based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.
How to Apply
If you are interested in pursuing this exciting opportunity, apply here. For more information or if you have questions, please contact Bola Moradeyo at bmoradeyo@kbrs.ca .
Diversity and Accessibility Statement
Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.
KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.
Youthdale Treatment Centres (Youthdale) is a non-profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live-in treatment, secure treatment, day treatment, outpatient services, and community-based supports.
With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma-informed, evidence-based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.
Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario's child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale's clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in-patient, live-in treatment, and community-based services, managing a broad portfolio with approximately 95 staff members.
Key Responsibilities
Corporate Responsibilities
Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
Performs other related responsibilities as assigned by the President & CEO.
Strategic and Clinical Leadership
Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high-quality, evidence-informed, trauma-informed, and client-centred services aligned with organizational priorities, legislative requirements, and quality standards.
Collaborates with the Psychiatrist-in-Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out-of-home care models.
Quality, Risk and Compliance
Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high-quality care, operational effectiveness, and evidence-informed practice.
Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence-informed decision-making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.
Legal, Licensing and Regulatory Oversight
Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR-RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.
Inter-Professional Practice and Clinical Excellence
Promotes interdisciplinary collaboration and evidence-based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.
Equity, Diversity, Inclusion and Belonging (EDIB)
Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma-informed, and anti-oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.
Sector and Systems Leadership
Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system-level initiatives that advance child and youth mental health services.
Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.
Organizational Strategy and Operational Leadership
Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.
Leadership and Team Development
Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision-making, and operational excellence, while fostering accountability, collaboration, professional growth, and high-performing teams through leadership and mentorship.
Supports leadership development and succession planning initiatives that strengthen organizational capacity and long-term sustainability.
Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.
Compensation: $160,000 - $180,000
Ideal Candidate Profile
The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values-driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.
Requirements
A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
Proven ability to build partnerships and influence across multiple partners and systems.
Strong leadership, communication, and relationship management skills.
Demonstrated commitment to trauma-informed, equity-informed, and culturally responsive practices and leadership.
Recognized as a values-based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.
How to Apply
If you are interested in pursuing this exciting opportunity, apply here. For more information or if you have questions, please contact Bola Moradeyo at bmoradeyo@kbrs.ca .
Diversity and Accessibility Statement
Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.
KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.
LHH Knightsbridge
Organization: Brightshores Health System
Position Title: Director, Mental Health & Addiction Services
Reports to: Vice President, Clinical Programs, Quality, CNE
Location: Owen Sound
Annual Salary: $144,073 - $170,759
THE OPPORTUNITY
Brightshores Health System is a dynamic, multi-site healthcare organization at the heart of Grey and Bruce counties, serving a diverse rural population of approximately 175,000 residents, as well as seasonal visitors and tourists. Operating six hospitals across one of Ontario’s largest geographic regions, Brightshores delivers a full continuum of care from emergency services at every site to advanced specialty programs in areas such as cancer, stroke, kidney disease, and mental health and addictions. With more than 2,100 staff, 250 physicians, and 1,000 volunteers, the organization is deeply committed to building healthier communities through compassionate, high-quality care and strong partnerships.
Brightshores is actively advancing a more connected and integrated system of care, one that improves access, enhances patient and family experiences, and delivers better outcomes across a large and complex rural landscape. With innovative initiatives such as its provincially recognized Wellness & Recovery Centre and a growing focus on research and system integration, Brightshores offers leaders the opportunity to shape the future of rural healthcare while making a meaningful impact close to home.
The Director, Mental Health & Addiction Services provides strategic and operational leadership for a comprehensive, multi-site program across Brightshores Health System, including 45 inpatient hospital beds and the 45-bed Wellness and Recovery Centre, as well as a full continuum of outpatient services. Accountable for program development, clinical quality, and service delivery, the Director ensures integrated, accessible, and responsive care for a growing and aging rural population within a complex environment of multiple sites and funding models.
Working in close partnership with administrative and physician leadership, interdisciplinary teams, and community partners, the Director advances high-quality, evidence-informed, person-centred care. The role plays a critical part in system transformation—strengthening partnerships, improving access and patient flow, and aligning services with provincial, regional, and local priorities.
As a key leader in advancing Brightshores’ strategic plan, the Director fosters a culture of accountability, ownership, and continuous improvement. An exceptional relationship builder, the ideal candidate brings strategic insight, resilience, and the ability to lead through change, while mentoring high-performing teams and ensuring an outstanding patient and family experience.
KEY RESPONSIBILITIES
Strategic Leadership & Program Development
Provide strategic leadership for the evolution of Mental Health & Addictions services, ensuring timely, appropriate care delivered in the most suitable setting across a fully integrated continuum.
Align programs with Brightshores’ strategic priorities, advancing access, integration, sustainability, and innovation including models that reduce hospital utilization and strengthen community-based care.
Lead program planning and transformation in response to community needs and provincial/regional priorities within a dynamic rural health environment.
Clinical Quality & Patient Experience
Ensure delivery of safe, high-quality, evidence-informed, recovery-oriented, and person-centred care responsive to diverse populations.
Drive clinical excellence through accountability for outcomes, patient safety, and continuous quality improvement.
Champion a culture of belonging, equity, inclusion, and culturally safe care that enhances patient and family experience.
Operational & Financial Management
Oversee a complex, multi-site portfolio, ensuring effective day-to-day operations and performance across diverse funding models.
Lead budget planning, resource allocation, and operational execution to achieve access, flow, and efficiency targets.
Leverage data, analytics, and performance metrics to inform decision-making and deliver measurable improvements.
People Leadership & Culture
Build, mentor, and develop high-performing teams, fostering leadership capacity, engagement, and accountability.
Promote an inclusive, respectful, and psychologically safe workplace aligned with organizational values.
Strengthen performance through clear expectations, coaching, and recognition.
Partnerships, System Integration & Regional Leadership
Cultivate strong partnerships with leadership, physicians, community agencies, Ontario Health, and regional stakeholders to enable seamless care pathways.
Represent Brightshores in regional planning and contribute to system design, integration, and innovation in mental health services.
Advance Brightshores’ role as a leader in rural mental health and addictions care.
IDEAL CANDIDATE
Demonstrated success in progressively senior clinical leadership roles in Mental Health and Addictions (minimum 5 years), including leading complex, multi-site or rural programs and interdisciplinary teams delivering high-quality, patient-centred care.
Proven ability to translate strategic priorities into measurable outcomes, leading system transformation, quality improvement, and operational excellence across diverse portfolios, including fiscal and resource management.
Strong expertise in evidence-based mental health and addictions practices, with a track record of advancing clinical standards, patient safety, and continuous improvement initiatives.
Experience working within and contributing to regional health system planning and integration, including collaboration with Ontario Health and community partners.
Highly developed analytical and data literacy skills, using performance metrics to inform decision-making, drive accountability, and improve access, flow, and outcomes.
Recognized for fostering a culture of belonging, accountability, ownership, inclusion, and continuous improvement, with a demonstrated commitment to equity, diversity, and culturally safe, person-centred care.
Exceptional leadership, communication, and relationship-building skills, with the ability to influence, negotiate, resolve conflict, and lead teams and stakeholders effectively through change.
Demonstrated commitment to professional growth and the ability to operate effectively in a dynamic healthcare environment.
Participate in Administrator on-call rotation
Master’s degree in a health, business, or related discipline.
Current registration in good standing with a regulatory college under the Regulated Health Professions Act.
CONTACT INFORMATION
If you are interested in being considered for this exceptional opportunity, please contact:
Jane van Alphen, Partner jane.vanalphen@lhhnknightsbridge.com 416.648.0669
Erica Tsui, Consultant erica.tsui@lhhknightsbridge.com 416.928.4554
This Director role is a current existing vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
About LHH Knightsbridge – www.lhhknightsbridge.com
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
Organization: Brightshores Health System
Position Title: Director, Mental Health & Addiction Services
Reports to: Vice President, Clinical Programs, Quality, CNE
Location: Owen Sound
Annual Salary: $144,073 - $170,759
THE OPPORTUNITY
Brightshores Health System is a dynamic, multi-site healthcare organization at the heart of Grey and Bruce counties, serving a diverse rural population of approximately 175,000 residents, as well as seasonal visitors and tourists. Operating six hospitals across one of Ontario’s largest geographic regions, Brightshores delivers a full continuum of care from emergency services at every site to advanced specialty programs in areas such as cancer, stroke, kidney disease, and mental health and addictions. With more than 2,100 staff, 250 physicians, and 1,000 volunteers, the organization is deeply committed to building healthier communities through compassionate, high-quality care and strong partnerships.
Brightshores is actively advancing a more connected and integrated system of care, one that improves access, enhances patient and family experiences, and delivers better outcomes across a large and complex rural landscape. With innovative initiatives such as its provincially recognized Wellness & Recovery Centre and a growing focus on research and system integration, Brightshores offers leaders the opportunity to shape the future of rural healthcare while making a meaningful impact close to home.
The Director, Mental Health & Addiction Services provides strategic and operational leadership for a comprehensive, multi-site program across Brightshores Health System, including 45 inpatient hospital beds and the 45-bed Wellness and Recovery Centre, as well as a full continuum of outpatient services. Accountable for program development, clinical quality, and service delivery, the Director ensures integrated, accessible, and responsive care for a growing and aging rural population within a complex environment of multiple sites and funding models.
Working in close partnership with administrative and physician leadership, interdisciplinary teams, and community partners, the Director advances high-quality, evidence-informed, person-centred care. The role plays a critical part in system transformation—strengthening partnerships, improving access and patient flow, and aligning services with provincial, regional, and local priorities.
As a key leader in advancing Brightshores’ strategic plan, the Director fosters a culture of accountability, ownership, and continuous improvement. An exceptional relationship builder, the ideal candidate brings strategic insight, resilience, and the ability to lead through change, while mentoring high-performing teams and ensuring an outstanding patient and family experience.
KEY RESPONSIBILITIES
Strategic Leadership & Program Development
Provide strategic leadership for the evolution of Mental Health & Addictions services, ensuring timely, appropriate care delivered in the most suitable setting across a fully integrated continuum.
Align programs with Brightshores’ strategic priorities, advancing access, integration, sustainability, and innovation including models that reduce hospital utilization and strengthen community-based care.
Lead program planning and transformation in response to community needs and provincial/regional priorities within a dynamic rural health environment.
Clinical Quality & Patient Experience
Ensure delivery of safe, high-quality, evidence-informed, recovery-oriented, and person-centred care responsive to diverse populations.
Drive clinical excellence through accountability for outcomes, patient safety, and continuous quality improvement.
Champion a culture of belonging, equity, inclusion, and culturally safe care that enhances patient and family experience.
Operational & Financial Management
Oversee a complex, multi-site portfolio, ensuring effective day-to-day operations and performance across diverse funding models.
Lead budget planning, resource allocation, and operational execution to achieve access, flow, and efficiency targets.
Leverage data, analytics, and performance metrics to inform decision-making and deliver measurable improvements.
People Leadership & Culture
Build, mentor, and develop high-performing teams, fostering leadership capacity, engagement, and accountability.
Promote an inclusive, respectful, and psychologically safe workplace aligned with organizational values.
Strengthen performance through clear expectations, coaching, and recognition.
Partnerships, System Integration & Regional Leadership
Cultivate strong partnerships with leadership, physicians, community agencies, Ontario Health, and regional stakeholders to enable seamless care pathways.
Represent Brightshores in regional planning and contribute to system design, integration, and innovation in mental health services.
Advance Brightshores’ role as a leader in rural mental health and addictions care.
IDEAL CANDIDATE
Demonstrated success in progressively senior clinical leadership roles in Mental Health and Addictions (minimum 5 years), including leading complex, multi-site or rural programs and interdisciplinary teams delivering high-quality, patient-centred care.
Proven ability to translate strategic priorities into measurable outcomes, leading system transformation, quality improvement, and operational excellence across diverse portfolios, including fiscal and resource management.
Strong expertise in evidence-based mental health and addictions practices, with a track record of advancing clinical standards, patient safety, and continuous improvement initiatives.
Experience working within and contributing to regional health system planning and integration, including collaboration with Ontario Health and community partners.
Highly developed analytical and data literacy skills, using performance metrics to inform decision-making, drive accountability, and improve access, flow, and outcomes.
Recognized for fostering a culture of belonging, accountability, ownership, inclusion, and continuous improvement, with a demonstrated commitment to equity, diversity, and culturally safe, person-centred care.
Exceptional leadership, communication, and relationship-building skills, with the ability to influence, negotiate, resolve conflict, and lead teams and stakeholders effectively through change.
Demonstrated commitment to professional growth and the ability to operate effectively in a dynamic healthcare environment.
Participate in Administrator on-call rotation
Master’s degree in a health, business, or related discipline.
Current registration in good standing with a regulatory college under the Regulated Health Professions Act.
CONTACT INFORMATION
If you are interested in being considered for this exceptional opportunity, please contact:
Jane van Alphen, Partner jane.vanalphen@lhhnknightsbridge.com 416.648.0669
Erica Tsui, Consultant erica.tsui@lhhknightsbridge.com 416.928.4554
This Director role is a current existing vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
About LHH Knightsbridge – www.lhhknightsbridge.com
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
NAFOR Inc.
On behalf of LifeLabs, NAFOR is proud to be leading this search. Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.
Core Accountabilities:
Enterprise Strategy and Portfolio Leadership
Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility.
Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments.
Own long-range planning and prioritization across products, programs, and platforms.
Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.
Program and Solution Growth Leadership
Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
Drive commercialization readiness and ensure smooth transition of mature programs into Operations.
Digital Platform and Customer Experience Leadership
Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
Lead modernization of the digital ecosystem to improve customer experience and support future growth.
Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
Provide executive oversight for Salesforce strategy and governance.
Ensure digital platforms meet contractual, regulatory, and government requirements.
Operating Model, Governance, and Performance
Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
Define accountability, success measures, and performance expectations for functional leaders.
Oversee portfolio performance management, risk mitigation, and continuous improvement.
Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
Create organizational clarity around what is owned centrally within the function versus by partner functions.
People Leadership and Capability Building
Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
Develop and implement a plan to build engagement across the team.
Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
Mentor directors and senior leaders, ensuring succession strength and role clarity.
Lead organizational design to support future business needs and growth priorities.
Executive and External Partnership
Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance.
Build strong relationships with government, finance, laboratory, and strategic partners.
Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.
Requirements:
A university degree in business, a technical discipline, or a related field
10 or more years of experience in product development or related fields
At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients
Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles.
Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments.
Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out.
Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models.
Demonstrated ability to build scalable organizational capability and lead through senior leaders.
Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities.
Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus.
Strong business judgment, strategic thinking, and executive communication skills.
Strong analytical, strategic, and coordinating skills.
Sound knowledge and understanding of business and technology.
Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences.
Great people skills paired with a high level of assertiveness.
Preferred Experience and Assets
Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred.
Experience developing clinical products and services is a significant asset.
Experience supporting a digital-oriented customer experience is a significant asset.
Experience working with external partners, government stakeholders, or contract-driven environments is an asset.
About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer
Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada.
Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%.
Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines:
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
- Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!
On behalf of LifeLabs, NAFOR is proud to be leading this search. Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.
Core Accountabilities:
Enterprise Strategy and Portfolio Leadership
Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility.
Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments.
Own long-range planning and prioritization across products, programs, and platforms.
Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.
Program and Solution Growth Leadership
Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
Drive commercialization readiness and ensure smooth transition of mature programs into Operations.
Digital Platform and Customer Experience Leadership
Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
Lead modernization of the digital ecosystem to improve customer experience and support future growth.
Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
Provide executive oversight for Salesforce strategy and governance.
Ensure digital platforms meet contractual, regulatory, and government requirements.
Operating Model, Governance, and Performance
Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
Define accountability, success measures, and performance expectations for functional leaders.
Oversee portfolio performance management, risk mitigation, and continuous improvement.
Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
Create organizational clarity around what is owned centrally within the function versus by partner functions.
People Leadership and Capability Building
Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
Develop and implement a plan to build engagement across the team.
Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
Mentor directors and senior leaders, ensuring succession strength and role clarity.
Lead organizational design to support future business needs and growth priorities.
Executive and External Partnership
Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance.
Build strong relationships with government, finance, laboratory, and strategic partners.
Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.
Requirements:
A university degree in business, a technical discipline, or a related field
10 or more years of experience in product development or related fields
At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients
Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles.
Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments.
Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out.
Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models.
Demonstrated ability to build scalable organizational capability and lead through senior leaders.
Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities.
Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus.
Strong business judgment, strategic thinking, and executive communication skills.
Strong analytical, strategic, and coordinating skills.
Sound knowledge and understanding of business and technology.
Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences.
Great people skills paired with a high level of assertiveness.
Preferred Experience and Assets
Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred.
Experience developing clinical products and services is a significant asset.
Experience supporting a digital-oriented customer experience is a significant asset.
Experience working with external partners, government stakeholders, or contract-driven environments is an asset.
About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer
Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada.
Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%.
Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines:
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
- Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!
