Job Posting #165-25
DEPARTMENT: ADMINISTRATION POSITION LOCATION: OWEN SOUND, ON UNION AFFILIATION: NON-UNION STATUS: FULL-TIME, PERMANENT
Reporting to the Vice President Clinical Programs & Quality, Chief Nursing Executive, the Director has operational accountability for the development, management, evaluation, and continuous improvement of quality patient care services within the Cancer Centre, Ambulatory Care (all sites), Dialysis, and Diabetes Programs. Working in close collaboration with physician leads and other members of the leadership team, the Director provides leadership in the development and implementation of strategies to ensure the delivery of efficient, safe, and high-quality healthcare. This includes oversight of daily operations and the advancement of initiatives aimed at enhancing patient care outcomes and experience. The Director is also responsible for system-wide planning, strategic alignment, and regional collaboration across the continuum of ambulatory services.
The Director ensures that care delivery across these diverse outpatient programs is patient-centered, integrated across the system, and aligned with regional and provincial priorities. The Director champions a seamless patient experience across services and sites, fostering operational excellence and a culture of continuous improvement. This role requires a high degree of emotional intelligence, strategic thinking, and an ability to lead in complex environments. A focus on patient-centered care, innovation, evidence-informed practice, and quality improvement is essential.
Skills/Abilities/Qualifications
Required
Regulated healthcare professional with a Bachelor’s degree in Nursing or a related health discipline
Master’s degree in a health-related field (preferred)
Minimum of 5 years’ experience in progressive leadership roles in acute healthcare settings
Knowledge and understanding of oncology, ambulatory care models, and chronic disease management
Demonstrated leadership, communication, and interpersonal skills
Strong financial and data literacy with ability to analyze and interpret performance trends
Experience managing change, quality improvement, and strategic projects
Demonstrated commitment to evidence-informed practice, equity, and patient-centred care
Proficiency with Microsoft Office Suite and healthcare information systems
Valid driver’s license for travel
Available for regular assignment of Hospital Administrator on-call responsibilities (assigned on a rotating basis to cover evenings and weekends)
Recent satisfactory performance and attendance records
Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
About Us
We operate six hospitals in the Grey Bruce region. Our mission is to build healthier communities one patient at a time. We have 1,900 dedicated and compassionate staff and over 150 physicians who work together delivering excellent patient care to residents and visitors across Grey Bruce. Our Regional Hospital in Owen Sound is the largest of our sites, and offers a full range of specialty services, including complex surgeries, total joint replacements, cancer surgeries, MRI and CT diagnostic services. Across the six hospitals, we have more than 100,000 patient visits per year. Our rural hospitals in Lion’s Head, Markdale, Meaford, Southampton and Wiarton offer a wide range of primary and ambulatory care services and all have 24/7 Emergency departments, lab and x-ray.
How to Apply
In order to be considered for this position, please submit a cover letter and resume to the Human Resources department using the URL provided.
Thank you for your interest in employment at Brightshores Health System. We have many exciting opportunities available. Brightshores values diversity – in backgrounds and experiences. We foster and support a diverse and inclusive workplace that reflects the communities we serve. We welcome all applications to help build the future of healthcare. Please notify Human Resources of any accommodation needs you may have during the recruitment and selection process. Only those applicants selected for an interview will be contacted.
Apr 25, 2025
Full time
Job Posting #165-25
DEPARTMENT: ADMINISTRATION POSITION LOCATION: OWEN SOUND, ON UNION AFFILIATION: NON-UNION STATUS: FULL-TIME, PERMANENT
Reporting to the Vice President Clinical Programs & Quality, Chief Nursing Executive, the Director has operational accountability for the development, management, evaluation, and continuous improvement of quality patient care services within the Cancer Centre, Ambulatory Care (all sites), Dialysis, and Diabetes Programs. Working in close collaboration with physician leads and other members of the leadership team, the Director provides leadership in the development and implementation of strategies to ensure the delivery of efficient, safe, and high-quality healthcare. This includes oversight of daily operations and the advancement of initiatives aimed at enhancing patient care outcomes and experience. The Director is also responsible for system-wide planning, strategic alignment, and regional collaboration across the continuum of ambulatory services.
The Director ensures that care delivery across these diverse outpatient programs is patient-centered, integrated across the system, and aligned with regional and provincial priorities. The Director champions a seamless patient experience across services and sites, fostering operational excellence and a culture of continuous improvement. This role requires a high degree of emotional intelligence, strategic thinking, and an ability to lead in complex environments. A focus on patient-centered care, innovation, evidence-informed practice, and quality improvement is essential.
Skills/Abilities/Qualifications
Required
Regulated healthcare professional with a Bachelor’s degree in Nursing or a related health discipline
Master’s degree in a health-related field (preferred)
Minimum of 5 years’ experience in progressive leadership roles in acute healthcare settings
Knowledge and understanding of oncology, ambulatory care models, and chronic disease management
Demonstrated leadership, communication, and interpersonal skills
Strong financial and data literacy with ability to analyze and interpret performance trends
Experience managing change, quality improvement, and strategic projects
Demonstrated commitment to evidence-informed practice, equity, and patient-centred care
Proficiency with Microsoft Office Suite and healthcare information systems
Valid driver’s license for travel
Available for regular assignment of Hospital Administrator on-call responsibilities (assigned on a rotating basis to cover evenings and weekends)
Recent satisfactory performance and attendance records
Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
About Us
We operate six hospitals in the Grey Bruce region. Our mission is to build healthier communities one patient at a time. We have 1,900 dedicated and compassionate staff and over 150 physicians who work together delivering excellent patient care to residents and visitors across Grey Bruce. Our Regional Hospital in Owen Sound is the largest of our sites, and offers a full range of specialty services, including complex surgeries, total joint replacements, cancer surgeries, MRI and CT diagnostic services. Across the six hospitals, we have more than 100,000 patient visits per year. Our rural hospitals in Lion’s Head, Markdale, Meaford, Southampton and Wiarton offer a wide range of primary and ambulatory care services and all have 24/7 Emergency departments, lab and x-ray.
How to Apply
In order to be considered for this position, please submit a cover letter and resume to the Human Resources department using the URL provided.
Thank you for your interest in employment at Brightshores Health System. We have many exciting opportunities available. Brightshores values diversity – in backgrounds and experiences. We foster and support a diverse and inclusive workplace that reflects the communities we serve. We welcome all applications to help build the future of healthcare. Please notify Human Resources of any accommodation needs you may have during the recruitment and selection process. Only those applicants selected for an interview will be contacted.
Position: Manager, Employee Relations
Status: Permanent, Full Time
Department: Human Resources
Posted Date: Tuesday April 22, 2025 – Tuesday May 6, 2025 11:59pm EST
Base Rate: $106,450 - $159,650 (salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!
Guided by the strategic plan, the Manager, Employee Relations will manage the delivery of services in employee relations (ER), human resources administration and workforce planning that will enable the achievement of excellent patient care. Through this work, the Manager will be accountable for fostering a healthy, safe and respectful workplace culture that promotes THP’s core values of excellence, courage and compassion and drives service excellence.
RESPONSIBILITIES
Build the service delivery model for Employee relations team that is strategic, innovative and performance-focused and that delivers the right tools and supports to foster a healthy, safe, and respectful work environment.
Acts as a strategic partner in providing employee relations advice, support and guidance with respect to collective agreement, employee councils, policies and legislation interpretation/compliance to assist all divisions in achieving their operational goals;
Works with the Director of HR Services, Chief Human Resources Officer, and the Senior Leadership Team to develop the Hospital’s strategic bargaining direction;
Leads engagement with employee groups and union representatives that focuses on communication, planning and problem solving to ensure excellent employee and labour relations;
Supports Human Resources Business Partners in developing strong partnerships and strategic human resources solutions that support operational objectives and aligns with hospital values;
Supports the development of organization-wide leadership competency and skill in human resources management. This includes ensuring the appropriate level of training and development across all operations;
Develops and delivers on workforce planning strategies to ensure the level and skill mix of people are in place to effectively deliver operations;
Manages human resources scorecard in partnership with People services leaders to ensure effective service delivery;
Establishes key performance and service level agreements with internal clients that will drive strategy, efficiency, effective service delivery and positive constructive client relationships;
Works collaboratively with the People Services Leadership team to establish process standards that drive efficiency, clear accountability, and service quality;
Leads, coaches and develops the Employee Relations team to improve skills, knowledge, ability, and capability, encourage use of leading practices and demonstrate a passion for creating a culture defined by service excellence.
Demonstrates ability to collaborate with others including acting as an effective team player, expressing positive attitudes and expectations of others, engaging with others to obtain input and shares information, and builds links across and outside of THP
Manages and informs team members, continually demonstrates interpersonal sensitivity through recognition of impact of own behavior and that of others before reacting, management of emotions under difficult circumstances, demonstrates personal courage and resilience, effectively uses empathy, makes insightful assessments and possesses a high degree of humility and self-awareness
Outstanding written and verbal communications skills
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
College Diploma, Bachelor/Master's Degree in Human Resources related field or relevant work experience
Certified Human Resources Professional designation is an asset
3 – 5 years of experience in an employee relations or related field, ideally with large organizations, in roles that demonstrates steady progress and advancement with increasing responsibilities.
Strong leadership skills focused on results and teamwork, with a client service orientation.
Effective business, operational and service planning.
Strong cross-functional employee relations background.
Labour relations background an asset
Excellent communication skills (written and verbal).
Experience working in a large complex multiple partner and unionized environments
Demonstrates a high level of energy and “can do” perspective with a focus on continuous improvement and value add.
Has the ability to deal with ambiguity and be nimble in a complex environment.
Strong analytical skills with the ability to leverage metrics to support evidence-based decision making (through effective data story telling)
Notes to applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.
Apr 22, 2025
Full time
Position: Manager, Employee Relations
Status: Permanent, Full Time
Department: Human Resources
Posted Date: Tuesday April 22, 2025 – Tuesday May 6, 2025 11:59pm EST
Base Rate: $106,450 - $159,650 (salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!
Guided by the strategic plan, the Manager, Employee Relations will manage the delivery of services in employee relations (ER), human resources administration and workforce planning that will enable the achievement of excellent patient care. Through this work, the Manager will be accountable for fostering a healthy, safe and respectful workplace culture that promotes THP’s core values of excellence, courage and compassion and drives service excellence.
RESPONSIBILITIES
Build the service delivery model for Employee relations team that is strategic, innovative and performance-focused and that delivers the right tools and supports to foster a healthy, safe, and respectful work environment.
Acts as a strategic partner in providing employee relations advice, support and guidance with respect to collective agreement, employee councils, policies and legislation interpretation/compliance to assist all divisions in achieving their operational goals;
Works with the Director of HR Services, Chief Human Resources Officer, and the Senior Leadership Team to develop the Hospital’s strategic bargaining direction;
Leads engagement with employee groups and union representatives that focuses on communication, planning and problem solving to ensure excellent employee and labour relations;
Supports Human Resources Business Partners in developing strong partnerships and strategic human resources solutions that support operational objectives and aligns with hospital values;
Supports the development of organization-wide leadership competency and skill in human resources management. This includes ensuring the appropriate level of training and development across all operations;
Develops and delivers on workforce planning strategies to ensure the level and skill mix of people are in place to effectively deliver operations;
Manages human resources scorecard in partnership with People services leaders to ensure effective service delivery;
Establishes key performance and service level agreements with internal clients that will drive strategy, efficiency, effective service delivery and positive constructive client relationships;
Works collaboratively with the People Services Leadership team to establish process standards that drive efficiency, clear accountability, and service quality;
Leads, coaches and develops the Employee Relations team to improve skills, knowledge, ability, and capability, encourage use of leading practices and demonstrate a passion for creating a culture defined by service excellence.
Demonstrates ability to collaborate with others including acting as an effective team player, expressing positive attitudes and expectations of others, engaging with others to obtain input and shares information, and builds links across and outside of THP
Manages and informs team members, continually demonstrates interpersonal sensitivity through recognition of impact of own behavior and that of others before reacting, management of emotions under difficult circumstances, demonstrates personal courage and resilience, effectively uses empathy, makes insightful assessments and possesses a high degree of humility and self-awareness
Outstanding written and verbal communications skills
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
College Diploma, Bachelor/Master's Degree in Human Resources related field or relevant work experience
Certified Human Resources Professional designation is an asset
3 – 5 years of experience in an employee relations or related field, ideally with large organizations, in roles that demonstrates steady progress and advancement with increasing responsibilities.
Strong leadership skills focused on results and teamwork, with a client service orientation.
Effective business, operational and service planning.
Strong cross-functional employee relations background.
Labour relations background an asset
Excellent communication skills (written and verbal).
Experience working in a large complex multiple partner and unionized environments
Demonstrates a high level of energy and “can do” perspective with a focus on continuous improvement and value add.
Has the ability to deal with ambiguity and be nimble in a complex environment.
Strong analytical skills with the ability to leverage metrics to support evidence-based decision making (through effective data story telling)
Notes to applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities.
Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area.
The Chief Financial Officer (CFO) at Yee Hong is a strategic leadership role that plays a critical part in shaping the financial sustainability and long-term success of one of Canada’s leading long-term care providers. Reporting to the CEO, the CFO will drive financial stewardship, oversee funding strategies—including those for the development of a new long-term care home—and ensure the organization’s financial integrity. Collaborating with the executive leadership team, Board of Directors, and key government stakeholders, the CFO will provide data-driven insights to support strategic decision-making while ensuring compliance with regulatory and funding requirements. They will foster a culture of financial accountability and shared decision-making, ensuring teams feel supported and empowered to contribute to the organization’s long-term sustainability. This is an exciting opportunity to make a meaningful impact in a mission-driven organization committed to providing high-quality care to seniors.
The ideal candidate is a senior financial leader with deep expertise in healthcare, long-term care, or a related sector. They will have at least 10 years of progressive financial leadership experience, a CPA designation, and a strong track record in financial strategy, capital planning, and funding optimization. They will bring a collaborative and transparent leadership style, fostering strong cross-functional relationships across clinical, operational, and administrative teams. Additionally, they will have a solid understanding of financial management within a not-for-profit environment, balancing mission-driven goals with financial sustainability. The ideal candidate will also have the ability to navigate complex government funding structures, secure financing, and lead financial operations with both fiscal responsibility and innovation. With strong business acumen, a strategic mindset, and the ability to build relationships with government agencies, lenders, and senior leadership, the CFO will be a key driver of Yee Hong’s long-term financial sustainability and growth.
To explore this opportunity further in confidence, please submit your resume and letter of interest online at
https://careers.odgersberndtson.com/en-ca/30302
For further information, please contact Sarah Shaikh, Engagement Manager, at sarah.shaikh@odgersberndtson.com . We would like to thank all applicants but regret that we are only able to personally contact those individuals whose backgrounds best match the requirements for the role.
Yee Hong Centre for Geriatric Care is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers Berndtson and Yee Hong Centre for Geriatric Care throughout the recruitment, selection and/or assessment process to applicants with disabilities.
Apr 03, 2025
Full time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities.
Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area.
The Chief Financial Officer (CFO) at Yee Hong is a strategic leadership role that plays a critical part in shaping the financial sustainability and long-term success of one of Canada’s leading long-term care providers. Reporting to the CEO, the CFO will drive financial stewardship, oversee funding strategies—including those for the development of a new long-term care home—and ensure the organization’s financial integrity. Collaborating with the executive leadership team, Board of Directors, and key government stakeholders, the CFO will provide data-driven insights to support strategic decision-making while ensuring compliance with regulatory and funding requirements. They will foster a culture of financial accountability and shared decision-making, ensuring teams feel supported and empowered to contribute to the organization’s long-term sustainability. This is an exciting opportunity to make a meaningful impact in a mission-driven organization committed to providing high-quality care to seniors.
The ideal candidate is a senior financial leader with deep expertise in healthcare, long-term care, or a related sector. They will have at least 10 years of progressive financial leadership experience, a CPA designation, and a strong track record in financial strategy, capital planning, and funding optimization. They will bring a collaborative and transparent leadership style, fostering strong cross-functional relationships across clinical, operational, and administrative teams. Additionally, they will have a solid understanding of financial management within a not-for-profit environment, balancing mission-driven goals with financial sustainability. The ideal candidate will also have the ability to navigate complex government funding structures, secure financing, and lead financial operations with both fiscal responsibility and innovation. With strong business acumen, a strategic mindset, and the ability to build relationships with government agencies, lenders, and senior leadership, the CFO will be a key driver of Yee Hong’s long-term financial sustainability and growth.
To explore this opportunity further in confidence, please submit your resume and letter of interest online at
https://careers.odgersberndtson.com/en-ca/30302
For further information, please contact Sarah Shaikh, Engagement Manager, at sarah.shaikh@odgersberndtson.com . We would like to thank all applicants but regret that we are only able to personally contact those individuals whose backgrounds best match the requirements for the role.
Yee Hong Centre for Geriatric Care is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers Berndtson and Yee Hong Centre for Geriatric Care throughout the recruitment, selection and/or assessment process to applicants with disabilities.
Medical Affairs at Unity Health Toronto strives to be a caring, trusted and respected source of support and service to credentialed staff and medical leadership. Medical Affairs supports the recruitment and retention of top-quality medical staff and fosters an open, accessible and welcoming environment that strives for equity and embraces, respects and values differences. Medical Affairs acts as a professional affairs body and strategic partner to physicians and organization.
We are currently seeking a motivated and experienced Senior Medical Staff Liaison & Credentialing Advisor to join our team. In this position you will have the opportunity to use your extensive knowledge and expertise to help us develop, implement, and maintain an innovative and strategic approach to Medical Affairs that will meet the current and future needs of Unity Health Toronto.
Reporting to the Director, Medical Affairs, the Senior Medical Staff Liaison & Credentialing Advisor has the overall responsibility for the credentialing of all Medical, Dental and Midwifery Staff across Unity Health inclusive of appointment, annual re-appointments, cross-appointments, temporary privileges and advising on such. The successful candidate will champion strategies between multiple stakeholders and liaise with and support Unity Health Toronto credentialed staff and medical leadership while facilitating administrative processes in the medical affairs department. We are looking for an individual who will be able to keep up with rapid change, has strong interpersonal skills, and is willing to take on new challenges.
KEY DUTIES AND RESPONSIBILITIES:
Manages the credentialing process for Professional Staff, and supports the reappointment process for Professional Staff which includes ensuring all credentialing activities conform to the Public Hospitals Act (PHA), Unity Health Toronto Credentialed Staff Bylaws and obey all governing legal requirements;
Acts as quality assurance for the organization, ensuring all credentialed staff are properly licensed and certified and are not in violation of any professional conduct requirements;
Maintains responsibility for ensuring the accuracy and completion of all requirements of the above processes and that acceptable and legitimate documentation is submitted;
Facilitates the process for new medical staff recruits, serving as a contact for all Department Chiefs and Division Heads to advise of credentials policies/procedures;
Provides advice and assistance to all Hospital areas with respect to specific privileges, physician information, credentialing process and policy;
Make continuous quality improvements and efficiencies in order to enhance and streamline the credentialing process;
Participates in the creation and delivery of innovative presentations and education sessions;
Participates in the planning and implementation of key projects, as directed by the Director, Medical Affairs;
Supports the implementation of change management plans that maximize credentialed staff engagement, ensuring smooth adoption of changes impacting professional staff and the organization;
Coordinates the development of formal reports and communications to the credentialed staff, MAC Executive and MAC meetings as required;
Supports the development and monitoring of policies and protocols including credentialing practices that impact credentialed staff;
Supports Medical Advisory Committee (MAC) and MAC Executive committee;
Sits on the MAC Executive/Credentialing Committee to bring forward new credentialed staff appointments and discuss current credentialing issues and concerns;
Creates and implements internal notification systems of all new staff and/or changes in privileges, to enable new staff or temporary staff to function within the Hospital
Lead site contact and administrator of Clinician Management and Reappointment System (CMaRS);
QUALIFICATIONS:
U niversity degree in related field;
Master’s degree preferred;
Knowledge of College of Physician & Surgeons of Ontario (CPSO) licensing requirements
Knowledge and experience interpreting credentialed staff-related legislation including the Public Hospitals Act;
Credentialed staff recruitment experience in a hospital required (large, academic, and/or community hospital preferred) ;
Strong interpersonal skills and ability to work as a team player
Knowledge and experience with CMaRS or physician database applications and applicant flow tracking
Knowledge of credentialing processes, by-laws, and regulations as per the PHA
Subject matter expert on project-related initiatives with respect to credentialing
Demonstrated ability to maintain confidentiality of privileged staff personal data
Proven experience in health care including customer service, customer relationship management, and customer satisfaction
Well-developed negotiation and conflict management/resolution skills
Strong communication skills and extremely high level of tact and diplomacy
Ability to navigate difficult situations, various personalities, and ability to mediate complex situations
Ability to establish effective working relationships, both external and internal
Ability to handle competing priorities and maintain organization of workflow
Demonstrated ability to maintain a fast work pace and manage multiple priorities with strict deadlines while maintaining a positive attitude
Well-developed organizational and time management skills
Ability to take initiative, work independently, and bring assignments to successful conclusion
Ability to work with a variety of staff, management and leadership levels
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
Apr 03, 2025
Full time
Medical Affairs at Unity Health Toronto strives to be a caring, trusted and respected source of support and service to credentialed staff and medical leadership. Medical Affairs supports the recruitment and retention of top-quality medical staff and fosters an open, accessible and welcoming environment that strives for equity and embraces, respects and values differences. Medical Affairs acts as a professional affairs body and strategic partner to physicians and organization.
We are currently seeking a motivated and experienced Senior Medical Staff Liaison & Credentialing Advisor to join our team. In this position you will have the opportunity to use your extensive knowledge and expertise to help us develop, implement, and maintain an innovative and strategic approach to Medical Affairs that will meet the current and future needs of Unity Health Toronto.
Reporting to the Director, Medical Affairs, the Senior Medical Staff Liaison & Credentialing Advisor has the overall responsibility for the credentialing of all Medical, Dental and Midwifery Staff across Unity Health inclusive of appointment, annual re-appointments, cross-appointments, temporary privileges and advising on such. The successful candidate will champion strategies between multiple stakeholders and liaise with and support Unity Health Toronto credentialed staff and medical leadership while facilitating administrative processes in the medical affairs department. We are looking for an individual who will be able to keep up with rapid change, has strong interpersonal skills, and is willing to take on new challenges.
KEY DUTIES AND RESPONSIBILITIES:
Manages the credentialing process for Professional Staff, and supports the reappointment process for Professional Staff which includes ensuring all credentialing activities conform to the Public Hospitals Act (PHA), Unity Health Toronto Credentialed Staff Bylaws and obey all governing legal requirements;
Acts as quality assurance for the organization, ensuring all credentialed staff are properly licensed and certified and are not in violation of any professional conduct requirements;
Maintains responsibility for ensuring the accuracy and completion of all requirements of the above processes and that acceptable and legitimate documentation is submitted;
Facilitates the process for new medical staff recruits, serving as a contact for all Department Chiefs and Division Heads to advise of credentials policies/procedures;
Provides advice and assistance to all Hospital areas with respect to specific privileges, physician information, credentialing process and policy;
Make continuous quality improvements and efficiencies in order to enhance and streamline the credentialing process;
Participates in the creation and delivery of innovative presentations and education sessions;
Participates in the planning and implementation of key projects, as directed by the Director, Medical Affairs;
Supports the implementation of change management plans that maximize credentialed staff engagement, ensuring smooth adoption of changes impacting professional staff and the organization;
Coordinates the development of formal reports and communications to the credentialed staff, MAC Executive and MAC meetings as required;
Supports the development and monitoring of policies and protocols including credentialing practices that impact credentialed staff;
Supports Medical Advisory Committee (MAC) and MAC Executive committee;
Sits on the MAC Executive/Credentialing Committee to bring forward new credentialed staff appointments and discuss current credentialing issues and concerns;
Creates and implements internal notification systems of all new staff and/or changes in privileges, to enable new staff or temporary staff to function within the Hospital
Lead site contact and administrator of Clinician Management and Reappointment System (CMaRS);
QUALIFICATIONS:
U niversity degree in related field;
Master’s degree preferred;
Knowledge of College of Physician & Surgeons of Ontario (CPSO) licensing requirements
Knowledge and experience interpreting credentialed staff-related legislation including the Public Hospitals Act;
Credentialed staff recruitment experience in a hospital required (large, academic, and/or community hospital preferred) ;
Strong interpersonal skills and ability to work as a team player
Knowledge and experience with CMaRS or physician database applications and applicant flow tracking
Knowledge of credentialing processes, by-laws, and regulations as per the PHA
Subject matter expert on project-related initiatives with respect to credentialing
Demonstrated ability to maintain confidentiality of privileged staff personal data
Proven experience in health care including customer service, customer relationship management, and customer satisfaction
Well-developed negotiation and conflict management/resolution skills
Strong communication skills and extremely high level of tact and diplomacy
Ability to navigate difficult situations, various personalities, and ability to mediate complex situations
Ability to establish effective working relationships, both external and internal
Ability to handle competing priorities and maintain organization of workflow
Demonstrated ability to maintain a fast work pace and manage multiple priorities with strict deadlines while maintaining a positive attitude
Well-developed organizational and time management skills
Ability to take initiative, work independently, and bring assignments to successful conclusion
Ability to work with a variety of staff, management and leadership levels
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.